Based on 52 opinions finded in 1 websites
Based on 52 opinions finded in 1 websites
Nº 324 in 508 in Poole
Opinions
One of the best steaks I've had. The chef cooked it perfect. The menu is small but quality was excellent. I've eaten in many premier inn restaurants but this one sets the benchmark for quality and service.
mark green . 2024-06-25
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Didn't even get to order the food. We waited ages and other people who arrived later than us were getting served first.
Leah Harding . 2024-03-23
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Only went for pot of tea.given 2 cups no saucer. Had to change cup as it was dirty.was about 12 noon.place looked grubby.all staff disapeared.
Nigel Turnbull . 2024-03-05
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We were staying at the Premier Inn and decided to eat in the restaurant. We had booked a table and were aware that the food may take a little longer as they were working on reduced staffing levels. We ordered starter and main course each. However, it took over 30 minutes to advise us that one of the ordered main course was no longer available, no mention of where the starter was. The starters did arrive after approximately another 30 minutes. We were on the verge of walking out. In a nutshell, if took over an hour and half for us to receive a 2 course meal. We use the Premier Inn in Poole on a regular basis to visit family but we will think twice about using the restaurant on an evening in the future. Their only saving grace is the fact the food when it did arrive was very good.
Maz Kew . 2024-01-20
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Inside the Premier Inn. Dinner and breakfast only. Simple menu but we thought it freshly prepared and quite nice. Bar service also. Prices are reasonable. There are very few other places to eat in the area.
Doug Neilson . 2024-01-07
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Over priced poor quality food. Dough balls burnt to toast, no flavour in other dishes. Good service let down by the food.
Michael Coleman . 2024-01-01
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Restaurants were not open, no service available for drinks. You need to look for someone to get served.
Eduardo Pinedo . 2023-12-20
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I was very impressed with the quality of the steak and the chef cooked it perfectly 3 nights in a row. Yes, it was that good that I had it 3 nights in a row and I would compare it to Miller and Carter standards.
Mike Dipple . 2023-12-13
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One of the better restaurants we went into, good food and beer for the price.
Steven Robinson . 2023-03-23
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Stopped for a bite, water, and toilet! After a big walk, nice place, lovely staff, yummiest sandwiches!
Barb 11 . 2023-02-22
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Nice hot meal and super friendly staff as always. Never had one thing to be unhappy about
Tim Cooper . 2022-12-13
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Usually nice but getting fed up with staff saying there's no bookings available when it basically empty????
Steve Dyson . 2022-09-25
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More than acceptable food at the hotel, good wine, good service and an onsite bar. What more can you ask for.
Sharon Perkiss . 2022-08-29
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The food was nice and well presented. Friendly and polite service and did not have to wait long for our food despite being busy. Would recommend.
zyman highpas . 2022-08-29
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Nice food but if there would have been more veggie options I would've given it 5 stars
joanne madeley . 2022-08-01
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nice service but I waited over an hour for the ordered meal. Received meal not in accordance with the order. during my trips I mostly use the Premir Inn hotel, but this was the first time I was disappointed in the restaurant.
Rafal Maka . 2022-07-30
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very good and tasty food and very polite and kind staff, congratulations to the chef and the waiters.
Eugenia Androne . 2022-07-09
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I wouldnt bother personally not unless you enjoying waiting a very long time especially for a drinks order. Food... Over cooked, limited options due to limited stock
Sam Nancarrow . 2022-06-12
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Nice enough, was staying at hotel, what I expected
Ben Webster . 2020-12-18
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Food was fair and service was poor. Convenient when staying at hotel but would be far better off going out to eat.
Gary Livermore . 2020-02-29
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Restaurant within the premier inn, with bar
Ivan West . 2019-12-02
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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559 Opinions
Ordered over £70 of food via deliveroo, over half of the order was missing, very disappointing - eventually sorted but took a lot of effort to get resolved
485 Opinions
If I could give no stars I would. On Saturday, we visited The Bricklayers for drinks around 4 PM. Although the establishment was busy, we managed to find an empty table. While half of our group was ordering drinks at the bar, a woman approached and placed a reserved sign on our table without acknowledging us. When my daughter pointed out that the table was free when we arrived, the woman dismissed her comment and insisted it was reserved. When she returned a third time to ask us to leave, despite there still being half an hour until the reservation, her demeanour was once again discourteous. She addressed my young nephew, implying we needed to vacate. I felt it necessary to address her directly, emphasizing that she should speak to the adults at the table and that her approach was unprofessional and rude. Unfortunately, instead of addressing my concerns, she repeated my words in a condescending manner and attempted to walk away. When I inquired about her name, she identified herself as Abbie and claimed to be the manager, which only heightened my disappointment as I believe a manager should exemplify exceptional customer service. As living local to the area, we wanted to give The Bricklayers another chance, despite our previous experiences with unprofessional staff. After this incident, we decided to visit the newly opened Flamingos. Callum, who I believe is either the host or manager there, greeted us warmly and explained that they were fully booked. He expressed regret that he couldn’t accommodate us and invited us to return another time, which was a refreshing contrast to our earlier experience. Ultimately, we chose to enjoy our evening at the Dancing Moose, where the staff, despite being fully booked, warmly welcomed us at the bar, providing excellent service and delightful cocktails. Regrettably, this unfortunate encounter at The Bricklayers led us to reconsider our patronage, resulting in a loss of potential revenue of over £300. After investing significantly in refurbishing the space, which now looks quite appealing, we have unfortunately had an unsatisfactory experience with one manager. As a result, I cannot say we would consider returning.
31 Opinions
Fries were cold and looked like was fried hours before delivered to us, burger was wrapped in a smelly paper that we could barely eat the, even taking off of the paper, the smell was on the burger already.