Based on 53 opinions finded in 1 websites
Based on 53 opinions finded in 1 websites
Nº 336 in 508 in Poole
Opinions
One of the best steaks I've had. The chef cooked it perfect. The menu is small but quality was excellent. I've eaten in many premier inn restaurants but this one sets the benchmark for quality and service.
mark green . 2024-06-25
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Another Whitbread brand restaurant with not enough staff to keep up with a very busy Subday. Everything is running out and not getting topped up in good time. Yet they put the price up.
Lewis GoogleHater . 2024-05-06
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Didn't even get to order the food. We waited ages and other people who arrived later than us were getting served first.
Leah Harding . 2024-03-23
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Only went for pot of tea.given 2 cups no saucer. Had to change cup as it was dirty.was about 12 noon.place looked grubby.all staff disapeared.
Nigel Turnbull . 2024-03-05
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We were staying at the Premier Inn and decided to eat in the restaurant. We had booked a table and were aware that the food may take a little longer as they were working on reduced staffing levels. We ordered starter and main course each. However, it took over 30 minutes to advise us that one of the ordered main course was no longer available, no mention of where the starter was. The starters did arrive after approximately another 30 minutes. We were on the verge of walking out. In a nutshell, if took over an hour and half for us to receive a 2 course meal. We use the Premier Inn in Poole on a regular basis to visit family but we will think twice about using the restaurant on an evening in the future. Their only saving grace is the fact the food when it did arrive was very good.
Maz Kew . 2024-01-20
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Inside the Premier Inn. Dinner and breakfast only. Simple menu but we thought it freshly prepared and quite nice. Bar service also. Prices are reasonable. There are very few other places to eat in the area.
Doug Neilson . 2024-01-07
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Over priced poor quality food. Dough balls burnt to toast, no flavour in other dishes. Good service let down by the food.
Michael Coleman . 2024-01-01
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Restaurants were not open, no service available for drinks. You need to look for someone to get served.
Eduardo Pinedo . 2023-12-20
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I was very impressed with the quality of the steak and the chef cooked it perfectly 3 nights in a row. Yes, it was that good that I had it 3 nights in a row and I would compare it to Miller and Carter standards.
Mike Dipple . 2023-12-13
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One of the better restaurants we went into, good food and beer for the price.
Steven Robinson . 2023-03-23
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Stopped for a bite, water, and toilet! After a big walk, nice place, lovely staff, yummiest sandwiches!
Barb 11 . 2023-02-22
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Nice hot meal and super friendly staff as always. Never had one thing to be unhappy about
Tim Cooper . 2022-12-13
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Usually nice but getting fed up with staff saying there's no bookings available when it basically empty????
Steve Dyson . 2022-09-25
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More than acceptable food at the hotel, good wine, good service and an onsite bar. What more can you ask for.
Sharon Perkiss . 2022-08-29
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The food was nice and well presented. Friendly and polite service and did not have to wait long for our food despite being busy. Would recommend.
zyman highpas . 2022-08-29
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Nice food but if there would have been more veggie options I would've given it 5 stars
joanne madeley . 2022-08-01
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nice service but I waited over an hour for the ordered meal. Received meal not in accordance with the order. during my trips I mostly use the Premir Inn hotel, but this was the first time I was disappointed in the restaurant.
Rafal Maka . 2022-07-30
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very good and tasty food and very polite and kind staff, congratulations to the chef and the waiters.
Eugenia Androne . 2022-07-09
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I wouldnt bother personally not unless you enjoying waiting a very long time especially for a drinks order. Food... Over cooked, limited options due to limited stock
Sam Nancarrow . 2022-06-12
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Nice enough, was staying at hotel, what I expected
Ben Webster . 2020-12-18
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Food was fair and service was poor. Convenient when staying at hotel but would be far better off going out to eat.
Gary Livermore . 2020-02-29
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Restaurant within the premier inn, with bar
Ivan West . 2019-12-02
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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284 Opinions
Ordered expecting hot food. It came cold enough that I expect they got it out a fridge.
72 Opinions
We booked a table for 12 in August for my daughters birthday.. total disaster.. terrible service! .. took half an hour before we were offered any drinks or even a menu.. took another 20 minutes until they took the order... other 20 minutes still no drinks or our food orders taken which by the way was set menus .. so not hard... drinks some forgotten others wrong had to tell the waiter 3x At this point my patience was running out.. but we were a large party and at this time in the evening we really had no other options but to endure this 🎪 s... show until the end. .. the atmosphere.. another example the lightning in there was up so much it was like shopping in a 90s New look store or being in a collapsed super nova.. we asked if they could maybe turn it down a bit.. which they declined... When the food eventually came out the portion sizes were small and were poor quality.. .. the crispy shredded beef was so chewy we couldn't eat it.. the sauce that was poured over it seemed to be maple syrup. None of the staff came over to check on our meals.. asked if we needed any more drinks ?.. i observed them mostly talking to themselves .. twice members of our table had to go over to them to get there attention they seemed totally oblivious to what was going on around the restaurant. It wasn't very busy so there was no excuse for this... We asked for the bill which we requested to be spilt .. this is the one and only time we saw the manager.. he appeared quickly telling us this was not possible and too Complicated to do... we just wanted to pay and leave. On the way out one of the waiters had the front to say 'have a nice evening'.. to which i quickly responded i will now this is over with!. I will never return here again.. there using the reputation from the old Ocean Place that used to be at West Cliff.. trust me this place is nothing like it.. The hotel and veiws over the bay are why people are lured in. Overpriced.. poor service.. terrible food.. bad atmosphere.. avoid at all costs!.
913 Opinions
Ordered Pizza Hut delivery last night and I cannot speak highly enough of James. We had a problem with our order. Not pizza huts fault it was Ubers and we had to wait over an hour including at one point an uber driver stealing our food. James’s however answered the phone quickly and immediately began to help making sure not only that our food was remade fresh and that the next driver delivered asap, he gave us extras to make up for it and even phoned again to make sure it had arrived. I genuinely believe that James took customer service to a whole level above what’s expected and he deserves full credit for it. I hope that James is aware of how much we appreciated what he did.
31 Opinions
Fries were cold and looked like was fried hours before delivered to us, burger was wrapped in a smelly paper that we could barely eat the, even taking off of the paper, the smell was on the burger already.