Thyme in Newham

Just left the drive through. Only 1 car in front who had to wait ages to be acknowledged. When we went to order the McRib we were told it’s sold out. Then the lady told us to wait in a tone which suggested she was going to check. Ages later she came back and whispered to us to go to the next window. We asked her to confirm what we’ve ordered and she said don’t worry come next window. Next window we met her face to face. She wore a hijab. She took her headset off and whispered “what’s your order?” Like what?! We explained we wanted the McRib and that she told us it was sold out and we didn’t get to order an alternative. She again repeated that it was sold out, when we clearly knew. Finally we ordered our alternatives. She gave us 3 Selects instead of 5 which we paid for but the receipt said 3 even. She gave Coke instead of Lemonade, and Sweet n Sour instead of Sweet Curry sauce. We had driven off when we realised and they didn’t answer the phone when we called numerous times so had to go back again whilst being on work lunch break. Seriously, companies need to re-evaluate their staff who are customer facing. Language barrier (she barely spoke English) and those who can’t correct their errors or double-check, should NOT work such roles, and if they do, an emphasis on training is key.

Food was absolutely disgusting, came cold, and was undercooked. The chicken wings must of been reheated using a microwave the Biyani was cold also very wet and moist sitting in a pan all day most likely. AVOID

Great shop in Canning Town !! Been there couple of times... amazing staff members (Faisal, Azharul, Zaki) ❤️ Great coffees and great service 👍🏻

Racist behave from staff they are soo much rude tooo much late bed experience ever

Service in this restaurant is limited, diners are expected to go to the bar and pay for drinks before they are served. A similar strategy is in place for ordering food. Overall the food was expensive for what it was and disappointing.