Thyme in Carlisle

We usually like Premier Inns but this one wasn't so good. Restaurant was closed at night due to staff shortage. Wi fi poor.

Rooms nice and clean with everything you need. Restaurant staff very helpful and highly recommend the burger and chips.

Only problem was shower a bit hot, but that's better than cold

A cheap and cheerful hotel next to the motorway. It's a little dilapidated and could really use some tlc but generally it's okay. Food was fine and the staff happy to help

Great staff. Food both evening and breakfast was very good.

Very poor quality hotel, the place needs a revamp and decorating. Bedroom carpet was pitted and looked dirty. The food isn't great and s sign up saying sorry no butter at breakfast just summed up the poor attitude of the staff and place. And it's very pricey. Plenty of other options close by.

Rooms were nice but was really warm and uncomfortable air conditioning did not make any difference at all and windows only open a few inches

Very convenient, friendly and great value.

The only thing missing was Basil Fawlty.

Always a good stay at a premier inn. Staff were excellent and helpfull. Breakfast was as good as usual and the food in the restaurant was great.

Ideal for M6 big retail park Asda bnm etc for any essentials. Rooms spotless restaurant big separate bar area. Staff excellent helpful. Restaurant food is ok reasonable choice meal deal is a winner. Service was rapid. No complaints.

The PremierPlus rooms are fine and staff are very friendly, but the Wifi is a disgrace - even the paid service doesn't work half the time and staff on site are unable to help, so if you need reliable service, bring a mobile router.

The room was fine and enjoyed a good nights sleep. Location is great for the M6 motorway but not really good if you're visiting Carlisle. Last but not least is reception is very poorly run. Only one person checking people in whilst a few waiting. Impossible to find anyone on reception after checking in for information. Normally Premier Inn are OK, so I can only put this down to staff shortages as they didn't even answer the phone in another attempt to get someone's attention in reception.

Tried calling to confirm booking go straight through to reception no answer, why have a telephone number and a reception if no one answers, tried calling 5 times 3:30 minutes each time no great and should really be more professional

Bar staff was rude room was dirty bloke on desk was helpful

Brilliant place. We went last New year so went back again. Everywhere was spotless & staff always friendly

The staff are amazing, Karen on check in, Terry, Margarét, Daniel and Oliver on the bar and also the Manager that wanted to save the praise for her team, they are all very attentive, welcoming and humble when you give praise. I have stayed here regularly for a good few years now and the upgrade definitely made a difference to the hotel (staff have always been good). Great location from the M6 with ample parking and if you arrive later on, plenty of facilities locally for food. Will always come back 😀

Very friendly staff, good food options and everything was tasty and fresh. We had a meeting room booked which was spacious and well prepped by staff.

Clean room, friendly staff. Food was ok but no muffins at breakfast Car alarm going off at 5am not great

Ok location for business trip stop over . Restaurant/ Food just ok . Staff very friendly. Recommend plus rooms .

Nice comfortable room and bed only thing 2 people 1 chair

Very nice clean rooms, pleasant staff and very nice restaurant x

Great place to stay, had a warm welcome each morning. convenient for town and m6 to dumfries and Galloway. Going east to Hexham.

Near j44 of the m6 ideally sited for people. Only in for the food this time. Unfortunately service was very slow. Although the place was not particularly busy we were told orders were taking 30 minutes from ordering to table. It took 2 hours from ordering to finishing main course. It appeared there was a lack of kitchen staff as the front of house staff were not very busy. Food when we got it was ok but better down the A7 the following night.

Good place to stay if your going either end of the country

Room clean,bed comfortable, really good nights sleep,staff helpful, breakfast great choice ,cooked well ,thank you

We have stayed here on several occasions when visiting family. Lovely staff, good food and a very convenient location. We can recommend it.

The room was good, comfortable and a lovely bathroom however around 11pm as we were settling the kitchen staff had rap music playing underneath our room really loud which i then had to get out of bed to speak to reception which was disappointing as we were so tired, but the customer service was fantastic at reception and the restaurant also

Lovely stopping place on the way to Scotland cant recommend enough

Very convenient hotel. Pretty good rooms

The hotel is okay food was ok not very hot the disabled rooms are so far from reception it was impossible to walk to. Luckily we were able to change to a double with bath which as disabled we could not use but we had a lot less walking as disabled we would not choose to stay here again if only because of the distance to get to a disabled room

Nice place, I love the bed linen. Shower/ bathroom big and clean,

Turned up to hotel at 15:30 to be told i cant have a drink and that the food doesn't get served till 18:00. This is a joke when i finish work i want a nice cold pint, not a lady giving me some attitude telling me i cant have a pint because she isn't aloud to serve me a beer. I mean what is goin on here its half 3 in the afternoon and i cant have a beer! place needs shutting down instantly.

My elderly parents stayed here a couple of weeks ago, checked themselves and there car in, now they have just received a fine from parkmaven, disgusting behaviour from a major hotel chain.

Not the best Premier Inn I've stayed looking tired

Bath very high.I had problem getting in for shower . Getting out held unto towel rail.left leg over slipped on right foot hurt leg on bath, thank goodness for the rail. Dread to think what could have happened.leg now bruised.

Decent enough hotel. Restaurant manager needs sacking and promote the waitress's as they take up the slack for him when he disappears for 10-15 min at a time

Very disappointed visit to Carlisle Premier Inn Junction 44. Room was dirty. Pair of dirty socks left on the floor. No food available due to staff shortages. We have stayed at over 30 Premier Inns all around the country and this was by far the worst.

Service at dinner was unaccepable. Waiting 1hr 10 mins for food

We stopped for dinner whilst staying locally. The waiters and waitresses were lovely and really helpful. Unfortunately the food was terrible. Both the burger and chicken and bacon from the caesar salad were burnt. Would not recommend nor will we be returning.

Just had a lovely early evening meal. Lovely staff, reasonably priced and tasty food. Perfect start to a special holiday.

Restricted menu,in other words no staff,..think there were 5 mains to choose from and a couple of starters. Quality was not the best,quantity was even worse,good job I wasn't that hungry

We had booked four cooked breakfasts. Throughout the pandemic and beyond, help yourself was sensibly stopped and all food was cooked to order. This appeared to work very well and customers were receiving reasonable food. We discovered that they had reverted to help yourself on the first two mornings. Not withstanding the fact that Covid hasn't gone away, this method of food delivery, is absolutely diabolical. Food is hard and either shrivelled up or dried up. I could have bounced the fried eggs off the wall. The breakfast looked like those in a seaside rock emporium. There were a number of things unavailable, usually listed on a board outside the entrance. Thank goodness that on our last two mornings, breakfasts were cooked to order and what an improvement they were. I have to give our thanks and praise for the exceptional service provided by Barbara. Her service was above and beyond and she is a credit to the establishment. Good staff are hard to find. It would be good if they fixed the issues with shortages and got the coffee machine to work. This was out of order throughout our stay. We chose not to eat here in the evenings, favouring the bright lights and restaurants of central Carlisle.

I've been here twice now this year, against my wishes I might add, and both times have just been a diabolical joke. The service itself is terrible... You stand around for ages just waiting for someone to seat you, and half the time they're just wandering around mindlessly, not paying attention. Occasionally they might ask you if you have any food allergies, but they don't actually listen to you when you tell them. One particular server who I have now encountered twice so far, barely lets you get a word in edge ways, at breakfast, rather than listen to what you want, she just asks, you want eggs? you want bacon? you want sausage? You tell her you want vegetarian sausage and she immediately follows up with, you want black pudding? They just don't listen. My mother ordered Bacon, beans and mushrooms to go on toast... they brought the three things out on three separate plates, my uncle and I then waited a further 10 minutes for ours to come out, only for them to bring out my mothers order AGAIN. When asked if they had soya milk, we were told they would go for a look... 15 minutes pass "No, we don't, sorry" a few minutes later a different person brings out some soya milk. While we sat, eventually, eating we watched as a traffic jam of people waited at the door to be seated while staff just wandered blindly past them. One day they have a serve yourself buffet for hot breakfasts, the next day you have to order it and wait. Multiple times we heard the servers apologising to people for making mistakes on their orders... The whole place is just so badly run, if it wasn't attached to a hotel, the place would be out of business in no time... It wasn't even particularly busy and there was at least 3 people working the floor... When I had an evening meal here, the prices were ludicrous. A fish and chips here, you can get 10 minutes down the road at another premier inn for £5 cheaper. The portions are most certainly not worthy of the price you pay for them and look like they've been prepared by a chef with delusions of Michelin quality food while preparing it in a microwave and plating it wearing boxing gloves and a blindfold.

Bit busy at breakfast, so hit and miss with food but great room, just off the motorway but not so close you can't sleep because of the noise. Clean and comfortable room.

Everything very good as usual at Premier Inn apart from a lot of noise as we were going to bed, sounded like furniture being moved around & then something was dropped heavily & woke me after I'd gone to sleep.

As always. Great room. Great bed. Great sleep.

Good food and rooms and a handy location.

Хороший снап, чистый душ, туалет. Через дорогу супермаркет;ASDA.всё что нужно водителю.

The front of house staff performed very well and the room was up to standard. The restaurant servers tried their level best and where let down by inept and classic headless chicken management. Lions lead by donkeys is another way if describing the shambolic hospitality abyss that unfolded under the Duty Managers control? It took 35 mins to manifest 2 simple meals without the restaurant being particularly busy. In that time drinks were served, one as it should be the other far from the mark. This was sent back with little difference on the replacements arrival. Cheesey chips was my addition to the order. Cheese and bacon arrived on the chips......I'd ordered gammon? Those really cheap cheese slices was duly dumped on the now nearly cold chips, microwaved and returned to the table. The "chips" now resembled a soggy yellow/ orange limp mess. The Gammon and tomato had to segregated to save on contamination. Speaking of contamination the acid tongued duty mangers attitude at the table about the order being wrong which resulted in a huge huff, and her coment about a whole 20p that was over charged was unecessarily sarcastic and public her attitude was palpable. The duty manager K. Is a massive dissapointment & a grave disservice to everything the rest of the staff and company strive to acheive, promote and preserve. 10.05.22.

Convenient for a stop on the way back from Edinburgh, excellent staff, thank you

Lovely hotel and bathroom only reason for three stars is the corridors smelled like sewage

Great place to stop and the breakfast is amazing

Very convenient location friendly staff good food

I've stayed here a few times. The bottom floor smells of bad drains which is extremely unpleasant. The rooms above the ground floor are OK. Staff say there is a problem with a drainage manhole in the corridor but the smell clearly comes through the sinks, baths and toilets. The hotel has heavily deployed air freshener so the problem is masked at first but becomes worse over time.

Premier Inn at it best very friendly staff

Big shout to CALLUM,looked after us all at the venue,This guy is the Biz!!!!!Thanks buddy,love from Lee,Beth,jess and steve..The swansea gang!!!!!

Friendly staff very helpful, loads of parking spaces definitely recommend 👍

I give it 3 stars due to the staff otherwise it'd be lucky to get 1 star. Firstly if you're in a wheelchair, forget it and go elsewhere. This is only premier inn in Carlisle that is "accessible". What makes it accessible is a small lift type thing on the stairs for going down to the ground floor which is absolutely murder to use. There was also a weird smell about the place and found it extremely dated. The room was comfortable but the toilet was too high for a disabled person and the bath and bed were far too low. Food wasn't up to much either, I got a curry for £11 odd and I've had better micro meals from aldi. On the plus side though I couldn't fault the staff as they were nice and couldn't do enough for you. Price was decent too but won't be returning to this particular one for reasons outwith the control of staff. Place needs pulled down and replaced.

Excellent room, spotless bathroom and good bed. Excellent location. Reception staff were very friendly. Building is quite old (birds were nesting on top of a window where the wooden frame had broken- but nowhere near our bedroom). The corridor did not smell very nice but this did not really affect our stay. Overall, a good night sleep and a good experience. Thank you!

Me and my colleague had both medium rare stakes. His was very well done, mine was charred black to the point it was bitter. I asked for replacements and the supervisor showed up asking us straight with not as much as a good evening, why we have eaten from it if it wasn't good?! I explained we have not but we have had to taste it and I have shown that none was eaten as I could not swallow that. She left to ask in the kitchen "without any promises". Next minute her manager showed up, very angry asking us why did we made her 17 yo employee cry and why would we do that?! We have been more than calm and gentleman about this as this point and we explained we had no clue other than our bad stakes. Bottom line, watch out: Restaurant serving: very long waiting times Staff attitude: very poor, untrained and emotionally unstable Food quality: very bad (I'm too lazy to write about other incidents)

All kinds of issues regarding rooms, water and smell.

Food is substandard not like other chains associated with premier inns could squeeze the grease out of the fish and chips

Always a good stay at Premier Inn

Usual Premier Inn service, thanks again.

Usually high standards takes stress out of traveling. Breakfast good value and appreciated the relaxing carpeted room.

Rather dated, and unpleasant smell in corridor. However room was very clean and staff were friendly and helpful.

April 2022, Had a horrible experience with the receptionist. For whatever reason all my paperwork said I was staying here at J44 but in actual fact we were supposed to be at J42... The receptionist was not interested and very dismissive and basically didn't care for our struggle with a smile on her face. The main issue was with the phone. We tried multiple times across different hours of different days to phone to confirm bookings and they always rang out. When confronted on this she basically proved to us and admitted she mutes the phone... No care in the world, her justification is that she finds it more important to deal with those in person then it is to answer the phone. But my question to you would be, how many times do you mute it off and on until you decide to just leave it on? When we did finally get through to someone using a different extension they confirmed the booking hence why we were there in the first place... All round bad service unfortunately :( 2 years ago. We didn't have a great experience here... Car park spaces just about fit cars inside it. But if someone was to park next to you, it felt like, it would be practically impossible to get out without hitting their car... it became clear quickly why everyone was parking over two spaces... The "family wing" was a good five minute walk from the car park through the "quiet zone" too. Try getting through all that with little ones, luggage and stairs... We found marshmallows under one of the kids beds... No idea how long they had been there for but I'm glad we found it before our little ones did... The black out curtains didn't do to well blocking the light out from the top so the kids bed were still lit up... The bath was filling up faster than it was draining away so by the time I finished my shower the bathtub was half full... I felt like I was in a survival horror game, shower quickly or drown lol

This exceeded expectations. Was greeted warmly and professionally by reception who also found us a table for a late dinner. Room was spotless and bed super comfy. Great location and lots of parking. All staff couldn’t have been more friendly and helpful.

Great place to stay en route & back to the west coast of Scotland.

Out of lots of food items. Service in restaurant very poor only one waitress (Ella) seemed to k ow what to do. Told to wait for table when there was lots empty. 2 waitresses walked off and just left us standing waiting to go in a bit of paper in their hands was more portent than us.

Another great Premier Inn stay. Clean,friendly staff, comfortable rooms and good value. Thanks to the Team

Lovely one night stay our room clean n looked newly furbed

What made it extra special was turning the TV on.. low and behold braveheart had just started! Knew we were in the land of the free that enjoy skirts alot.

Excellent hotel, with its own bar which has a very wide ranging menu. Unfortunately due to shortage of healthy staff (covid outbreak), food is currently only being served in the bar area, not in the restaurant.

Just a terribly laid out place. We had the need of a disabled access room... The room, while nice, was the farthest possible point away from reception, the entrance... Basically anywhere of use... We needed it for someone with mobility issues, how in the world is someone who can barely walk 10 feet without having to stop and sit down supposed to get to these rooms? It's unreal... The closest fire escape to the disabled rooms is down some steps... how does that even meet health and safety standards? How are people in wheelchairs supposed to get to it in an emergency? The attached restaurant and bar, again, look nice enough, but the prices are ludicrous! £3.95 for a bottle of beer, £5 for a glass of wine. The food? Tastes OK... Very limited selection, especially if you have specific dietary requirements. I went for the baked salmon as it was the only thing I could eat that didn't mention any dairy... Yet it came out covered in garlic butter. The portion was miniscule, being a thin fillet you could get from asda for £2.80 a small handful of soggy chips and a "salad" that consisted of two "shredded" lettuce leaves, 3 matchstick thin slivers of red pepper and two wedges of tepid tomato drowned in a vinaigrette. All of this for £12. Did it taste nice? Yes. Was it worth the £12 paid? Not by a long shot. The breakfast the next morning was just as bad. Firstly, the server who was taking our breakfast order wouldn't let us get a word in edgeways... asking "You want bacon? you want eggs? you want sausage?" before we could even reply... and when we finally said what we wanted, she still kept asking "You sure you don't want any eggs? etc..." And when the breakfast finally came out, half of it was over cooked, the black pudding my uncle got was more akin to a hockey puck than food, the sausages were black... the poached eggs were barely cooked and the plate was swimming in water, my scrambled eggs were cold... The ONLY redeeming feature to this place is the free WiFi. If you're looking for a premier Inn in Carlisle, you're Better off heading to The premier inn Carlisle Central North at the Gosling Bridge on Kingstown road... Much better food, much more reasonable prices.

Where do we start? First I order a drink, the same as I had in the bar before I sit down for dinner. 10 mins later they come over and say out of stock. I ask for a coke they bring over a Coke Zero, then tell me they don’t do full fat coke draft, even tho their menu says they do and posters in the bar. After dinner we went back to the bar for another drink, to which they had my Irish all drink that they said they didn’t have and they did have full fat coke. Next I ordered a plain cheese burger just burger and cheese is what I asked for. It had burger sauce in it, so had to scrape that off, hate it. My side of cheese garlic bread does not come out, I ask about it they yes Sorry I’ll go get it. It arrived after I had finished dinner piping hot, so basically they didn’t put it on the till. I would not have minded if they communicated with me. My friends mixed gill, well the chicken had a skin on it like it had been in the micro wave a few times. The sausage skin was so tough he just ate the inside of the sausage. The steak was more like a cheap flat iron steak not a rump steak for sure. I finished my main meal before my friend they, they came and asked to take my plate, now I know this is no posh restaurant but wait until we have all finished our meals please. It’s polite. While I’m on it, the second pint my friend ordered had absolutely no head on it what so ever, and a little flat and warm. So yeh if you want a just about eatable meal and can’t be bothers to walk 100 meters up the road to McDonald’s then go for it, next time we will be going to the Golden arches tho.

Very pleasant check in. Lovely room. Very clean .Really pleasant staff.

Stayed December 2022. Best Premier Inn I've been to. Room was standard but all perfect. Breakfast was absolutely stellar. Very friendly and helpful staff throughout.

Excellent stay in Premier Plus.

Restaurant was fully booked so had to walk to get food

Nice place, i may be staying here again this coming Tuesday night on my way back from Glasgow. It conveniently located, and busy, so it must be nice. I have nothing to complain about.

Easy to locate just off the M6, Took a while to book in due to an medical emergency (ambulance) but got there in the end. All staff were friendly and knowledgeable but there did seem to be a lack of staff. The bar and drinks were good but had to queue for a while to get served. Tried to book a meal but no table available until 9.15pm which honestly was a bit to late. Breakfast was OK but sausage and bacon had a funny taste to them. Staff were friendly and helpful again 🙂. Maybe the night I visited was busy.

The outside is tired and looks like and old office building but inside it's a premier Inn, the rooms are the usual style and were clean and comfy.

The Premier Plus rooms here are well worth the extra money. The extra touches like a fridge and Nespresso machine really good and as always the beds are super comfy. Loads of parking here too with really good access to and from the M6.

I noticed that Premier Inn recently won the award for best Hotel Chain and the Premier Inn at junction 44 on the M6 is one of the reasons why. Firstly the staff are all so very helpful and cheerful. The rooms are exactly what you expect from this chain. Super clean and excellent comfortable beds. I have recently upgraded to the “plus” rooms which cost a little more but are really a bargain. Thank you to the excellent staff (management take note) you are a credit to the Premier Inn chain.

Perfect place straight off the M6 North bound no extra journey. Comfortable night and a great breakfast.

We had a great stay here. The staff are amazing and can’t do enough for you. We stayed in a Premier Plus room and it was great having a fridge and a coffee machine. I loved it! I’d definitely stay again.

A brilliant hotel next to the M6 ,the room's on the first floor are.subject to seagull's screeching, however the dining room staff are so helpful and friendly an excellent hotel

Room was clean, staff were friendly

The heater too small and not hot enough in winter. Dinner is everyday after at 6pm you cannot even have something before that. My doors does not have please do not disturb on it but my room has not been cleaned after 3 night. The stuff are amazing friendly but the hotel, food, entertainment, is questionable. And I just think such heater to small for such a big room

Lots of small issues, heater faulty in room, restaurant limited, reception not overly helpful. Not the usual experience.

Staff friendly food was good... But the room was a bit snug 😝... Some up grading in order but overall was fine for 1 night

A Hotel with quality I would expect from a good chain. Great friendly service and clean up to date room. Great food and service too.

Friendly staff, especially the night shift guy who went above and beyond. Pretty standard Premier Inn. Comfortable, clean rooms at a reasonable price. The meal deal offer is good value. I stayed here for 3 nights on business, food on night 1 ( Tuesday) was actually not bad but the second night, the wait was 45 minutes and the food from. It seemed like it had been sitting under a heat lamp for quite a while. The 3rd night normality returned and the food was not bad. Breakfast was great throughout my stay. Overall, not a bad experience.

Just picking up friends, bar was a bit expensive

My room was excellent, the food was terrible.

Decent hotel Friendly and helpful staff

The quietest hotel I've ever stayed in. Nice staff and lovely breakfast 😋

Experience as good as ever, pleasant staff, room and bathroom spotless and my wife and I enjoyed the meal deal which is good value for money.