Caffe nero in Carlisle

Simply the best service I have ever had - kind considerate especially after my clumsy dog knocked my coffee sideways

Had a latte it's OK but had better

Rushed order taking. Not even took my order completely how I wanted my coffee. Started preparing while I was speaking. Wanted to order food as well but with the salesman rushy stance, I thought better not.

Nicest cafe staff in Carlisle and they are so quick

Always served promptly and treated well by the staff here. Coffee is consistently great, making for a lovely experience. First recommendation for someone looking for a good coffee in town.

Hajinda and the other barista (didn't catch his name!) were lovely - we ordered 4 different hot&cold drinks and all were 🔥🔥🔥 one of the best caffe Nero outlets we've been to! The paninis were pretty amazing too!

Caffe Nero is always my go to for a great tasting coffee made by a well trained barista. Sadly this seems to be the exception with the Carlisle branch. Cappuccino ordered which resembled a very hot (coffee burnt) milky latte. Said 'latte' returned, providing the 'barista' a second chance only to be informed that a cappuccino should only have a small amount of foam! Very disappointed ☹️

caffè Nero is the best coffee shop in Carlisle. Please don’t close it knocks spots off any of the independents and its a mystery to me why Starbucks is it all popular?

It's good to take it, drink coffee, and be calm enough

The prices keep going up but the quality of the drinks do not match. Today I ordered a cappuccino, it came in a latte cup, no chocolate and was pretty tasteless and not particularly hot. Drinks are either scalding hot or just warm. A toilet would be really appreciated as well. On the plus side you can take dogs in and the drinks are better than Costa! And you can't fault the staff for the prices and quality! I just wish we had a Starbucks in the city centre as well!

Excellent service by Chris and knowledgeable about area for I being a tourist to the area. Thank you

Coffee is lovely. However, virtually nothing at all to eat for coeliacs. I was offered a date-expired, mass produced flapjack in a plastic wrapping. Staff did their best to find a fresher one without success.

It was difficult to hear the staff or the person I was there with. Cafe needs better acoustics. The drinks were nice though. For anyone with hearing or sensory issues it would not be a good place to have a drink

We went there yesterday to get a drink and some cakes or deserts. Met at the door by a young man who let us know it was cash only. No problem. Then after we let him know that that would be ok he said that it would be exact amount only. That was strange but do-able. Then, when actually ordering he states that the cakes would be in cardboard boxes and the drinks would be in paper cups. Topping it off was a female staff member appearing from out the back squawking that it was cash only after we had already been told. Given that we were there to spend money and the place was in loose terms empty but open you'd think that said woman would have used her energy better by washing a few cups and plates up. Pointless place that that serves the same way as motorway services - captive public and those that are desperate. Qualified opinion - get new staff or provide washing up, food hygiene and customer service training.

Coffee butter and Luke warm after requesting it hot. Toasted sandwich soggy I could only eat the crust and what filling I could scrap out. Staff fine.

Great coffee and cake as usual in Cafe Neri.

Great pistachio latte coffee, quick service

A really brilliant cappuccino/chocolate cake my favourite coffee shop in Carlisle.

Staff are lovely, coffee is great and the seats are really comfy inside

Friendly staff. Efficient service. Nice coffee.

Great atmosphere lovely staff but a bit slow, reasonably priced in all 10/10

Best coffee around and the new coffee on offer is awesome. Staff are extremely friendly and helpful. Highly re commended.

I have hot chocolate and a slice of cake. Really nice. Also did window shopping in House of Fraser.

Good coffee and not too expensive.Served by a pleasant lady.

The most delicious cherry latte .... The barista is very pleasant, friendly. Ten out of ten. This latte really made my day.

We had coffee and a hot chocolate. As I waited for my husband to get the drinks, I watched a young man, wearing blue plastic gloves, wiping a couple of tables and taking away some trays into another room. He came back out, did the same and again went into the other room, emerging within seconds - not time enough to wash his hand or to replace the gloves! He went straight behind the counter and began serving drinks - and no doubt food too. This isn't good enough, bad hygiene and unprofessional.

I am a regular customer in Cafe Nero. Coffee always tastes nice. Always getting hot and never had any problems. Food wise is really good as well. Staff friendly and chatty and also very helpful. You can have a good banter with them.

Excellent service and coffee in a great location.

Always the best service from this team. Highly recommended

Great caffe Nero friendly staff and a great drink.

Great service, great caramel shortbread 😀

Great little cafe, always warm and cosy. Good service too. I prefer this chain over Starbucks and Costa. Can't complain. 👍

This is my go to cafe for coffee but I usually have the chai latte which is my favourite. There's plenty of seating and it has easy access on the ground floor. I gave four stars because when I visited on Sunday quite a few tables needed clearing and cleaning.

Usually my favourite coffee shop was a little bit disappointed this time

Coffee a little cool otherwise tasy decaff.

This is my third time dining at Caffe Neero and I can say that I truly like the coffee and foods they are catering. However I felt discriminated earlier when we dined in together with my friends. I patiently waited for my turn in the queue however the lady with the orange hair (staff) called the person behind me instead of taking my order. She honestly saw me already as an English elderly man is infront of me. Not too tall just the average and my height isnt that small. Im 5 ' 2" in height and medium size frame ( Just to emphasize that I am not too small for anybody not to see ) . She actually looked at me twice prior calling the guy and her partner behind me and took their order first before asking if I ordered already. Didnt even received any apology from her or anybody from the staff who heard and saw the incident. I hope this wont happen again to anybody especially to immigrants like me. I still cannot forget how bad this makes me feel today even if Im so tired and entertained well by my friends earlier. I understand that everybody is just getting along and has hardships in life nowadays, but if you experienced this I dont think youll gonna like it either. I dont think it will make you feel good at all. I dont think youll forget it.

My wife was discriminated in this establishment when she went here today. The queue was long and the lady with the orange hair took the order of the guy behind my partner when she's supposed to be the next in line. It's not that she didn't see my wife because she looked at my wife twice before taking the guy's order. Disappointing that in this day and age, people are still looking down at immigrants with different color of skin than the white folks. Just my 2c.

It was a lovely experience the ambience and music was relaxing

Coffee too strong. Excellent cakes.

Staff are always friendly and consistently good coffee. There is good seating, especially if you want to stay longer and read, study, write etc. Lots of power points for charging phones, laptops etc The toasties/toasted sandwiches are really good. I recommend the tomato and mascarpone. Also recommend the lemon drizzle cake and/or scillian lemon muffin.

Great coffee nice place and real clothes shop in store ! 2022.....still fantastic.

Gave me wrong coffee, then poured it into a takeaway cup as initially requested. Rude staff dissing customers to each other 'tell her its not take service!' Charged £3.50+ for a 2cm slither of cheesecake with dried up muffin.

Reasonable waiting time for counter service. Pleasant staff, plenty of seating available both inside and out. Good choice of pastries, cakes, snacks. Lovely coffee. The cafe is on ground floor within House of Fraser department store, city centre. Wheelchair access. Lifts to toilets on 2nd floor.

Toilets two floors up. Escalator to first floor. Terrible stairs to 2nd floor. Poor

Friendly and helpful staff. Consistently great coffee. Thank-you

Plenty of seating, nice place to relax

Was in yesterday terrible customer service

Like a window seat in a sloppy old leather settee....and watch the world go rushing by....

The girl behind the counter wad really nice and helpful, and the one star is for her. The other two guys that I came I to contact with were totally miserable. The one who cleared my table and the other one who wiped it. Not a nice word in fact not a word. Got the feeling I was a nuisance to them. So rude!

Great coffee and pastries. Seating available but not in the nicest of areas as in amongst clothing and perfumes etc

Coffee and hot chocolate tasted great presentation let it down was handed both on the tray that had spilt over as photo rail was very dusty and rubbish on floor

Lovely cafe in store with seating inside and outside. Great coffee, sandwiches and a good place to relax and people watch

Batista was totally disinterested in serving us, tables were dirty, coffee bitter and hot chocolate cold. Never again

Popular lovely hot chocolate friendly staff 😊

Service is good and staff are good organisation as well...

It was very clean and coffee was good

Ho there after Santa Dash Always a favourite

Really good coffee and hot chocolates. Staff are pretty friendly but I find some of them a little bit cold when I only pop in for the O2 priority free drink...service seems better when you order more which can be a little annoying but all in all a really nice big place to chill with a coffee.

Cold day in Carlisle needed a hot coffee

Treated myself to lunch. Great food and friendly staff.

Consistently inconsistent in their ability to make coffee. I paid for a large cappuccino and in the end also had to pay for an espresso, which I was able to drink. Even though this is a premium product, "you get what you are given and should be thankful for it." I like Nero coffee, but this place needs new management.

Nice well organised place plenty of seating..

Handsome young man served me.which helps☺lovely coffee &sevice lemon cheesecake was great😊😆

It’s a Nero. In a shop - so it does what it says on the tin (so to speak!). You can sit outside if you wish / the weather is kind. As other reviewers have mentioned the toilets are upstairs so beware if mobility is an issue at all.

Burnt coffee and filthy cutlery and crockery accompanied by rude staff behind the counter. Won’t be returning. 2 stars because the service was prompt, the very least I’d expect.

Love my milky coffee in here it's not to strong plenty of seats to sit in or the option of outside if any seats are available

very helpful, reliable. and easy to communicate with. would come back again.

Toilets are on 2nd floor of adjoining retail shop. Not easy to find and can only take one person in lift at any one time. Not good if you can't manage stairs.

A bland coffee in a bland cafe... if being average was a virtue

Not bad americano. Pork and pancetta sausage roll promised more than it delivered. Still it was warm and a nice place to sit for an hour. BTW, can anyone explain why the name has 2f's and a grave not acute accent?

Always enjoy my coffee and excellent service

Friendly staff. Pleasant environment. Good cup of coffee

I asked for a very hot chocolate and was given a warm one 🙄 annoying! Would of complained but long queues and went outside to sit down. IF I go back again , I'll make sure to sip it before I pay.

Enjoyed the coffee and service.

Social distancing rules haven't spoiled a nice coffee shop.

Cafe Nero has some really great coffee. It also sits right in the centre of Carlisle do you've got ready access to all if the shops. It's attached to House of Fraser for some quick shopping. I'd highly recommend visiting Cafe Nero once it twice but also check out the independent cafes available in Carlisle too.

Best coffee shop, lovely rich coffee, nice friendly staff and a lovely environment to relax in whilst taking a break

Clearing of tables is not a strong poinf otherwise enj oy able

love the fact it's in a department store

Very nice coffee shop . Cake was good aswell .

Excellent flat white..thank you...

Nice coffee in City centre coffee shop inside house of fraser

It would be no stars of I could because they don't pay tax in the UK I've decided never to give them any of my money ever again until they start contributing to the UK revenue.

Nice staff , coffee always good

Caffe Nero make the best coffee by far. The shop is always busy but the staff work quickly to keep things moving.

Absolute shambles of a place, handed over sandwiches and ordered 2 fruit coolers, was handed back a heated up flatbread and pretty much ordered to a table, 10 minutes later still waiting in queue and it was only when someone else asked for a cooler was ours made. Had to ask for the blt sandwich which was handed over to be barked at “what blt” said the 1 I have already paid for then told it was put on the tray I got which I DID NOT get with the first plate! Eventually it was found and thrown at me with NO apology. First visit and last!! Not the only customers complaining today.

Excellent choice of refreshments and cake.

Coffee is the weakest I have ever had, barista didn't even tamp the coffee. Tasted like warm milk, couldn't fast the coffee so I asked for an extra shot and it was no better just added a bitter aftertaste, the Crema was non existent just black water. Put some effort into your coffee.

Nice. Not much that I can say about it, just another coffee chain shop.

Much better than any Costa coffee in carlisle

very good service good coffee relaxing haven

Very friendly staff and beautiful coffee

Feels a bit like a railway waiting room ,coffee ok

It's a Nero, in Carlisle's House Of Fraser. A steady turnover of customers on a drab Thursday in May.

The only place that resembles a Starbucks coffee

Nice cuppa comfortable seating good people watching place

Lovely coffee shop but not s favourite of mine

Great coffee, comfy seats and sofas. Service is a little slow though

Simply better than Costa or Starbucks

Fabulous cafe in house of frazer, mean decaff skinny latte