Thunderbird Fried Chicken in Kensington and Chelsea

Part of our paid order is missing..can’t contact Five Guys

Had an amazing experience here for my husband’s birthday. The staff is so attentive and kind! The dishes are flavorful and a fun Baja twist on brunch.

We had a great time at The Grill at Harrods! We celebrated a birthday in an elegant and welcoming atmosphere. At the entrance we were welcomed by a very sweet girl, Annapaola, kind and helpful. The service was impeccable thanks to Marco, attentive, courteous and with great charm. Excellent food, impeccable service: truly unforgettable experience!

Absolutely shocking service. I normally love five guys and I've been craving them for weeks and thought I'd treat myself. My mum ordered a few meals for the family. After ordering the food and getting the collection she asked the lady if that was the whole order to which she responded with yes. When my mum got home, all that was in the bags was only the milkshakes. Bearing in mind that we live in Ladbroke Grove. It isn't just around the corner! She then called the store due to the mistake and was asked to come back to the store to collect the food. So my mum went all the way back again which is about 40 minutes in itself. Got the food (which they cooked fresh after the mix up). She then brought it back. Even after getting it back home the food was still wrong. What an absolute joke!! We normally go to the one in Portobello, I wish we never tried this branch at all. I can't even explain how pissed off I am. Apparently a burger with all the black and jalapenos means just a burger and jalapenos? Like, what world to you live in? And they read the order too? In fact, all the burgers had the wrong stuff in it. It's a sorry sight! I'll attach the photos so you can see I kid you not. Just a dry jalapeno burger. I mean, who on earth just orders that? Shouldn't alarm bells have been ringing at that exact time. Also, if people ordered meals, how on earth do you just pack the drinks? Don't you read the receipts before stickers all the bags as people can't check what's inside once they are sealed? Was today training day or was all the staff high af? Either way, not impressed by the service, or the inconvenience!! You've got to do better!!

It was very busy as it was St Patrick’s day. The chef and waiter were so lovely and gave us take away bag the unlimited bbq was really unlimited