Five Guys Kensington High Street in Kensington and Chelsea

This location has the kindest and courteous staff. They went the extra mile to help me pay for my order and were very patient with me— despite coming into the store just before they close. They certainly of a much better experience than their American counterpart, and the food tastes better than in the States. High recommend.

Mega small burgers for an exorbitant price. The gentleman at the counter was also very unfriendly

Why I rated 3/5: ~good is pricey ~saw some teenagers being inappropriate and staff did nothing ~staff is not kind or rude ~food is great Overall the food is great but McDonalds is across the road so just spend £2* on a burger instead of £8* *may not be actual price I just guessed 🙃

Excellent service and delicious burger. The best thing has been the attention of the staff, especially that of Carlos, very friendly and professional. Without a doubt we will repeat.

Convenient fastfood, very small sandwiches and very high prices, abundant chips but also very very good. Unlimited drinks

Very good location Good food , five guys However they are over crowded and you don't see the good service. But the food worth to that I didn't mind, to see the stressfull staff but good food

At hsk, great quality, really like the customer service from the muscular guy idk his name Big up ❤️🤍

The guys at the five guys here are always super lovely. The vibes are always so welcoming. Food is always prepared promptly and always tastes good. I wanted to share a special out to Samuel for always being super friendly and welcoming!!

Amazing experience, loved the service!

I always come here for the five guys experience, excellent customer service every time and you just can’t beat the burgers. The restaurant is always kept clean and they run things like a machine! Love it

Fast food is fast food, and Five guys do great bugers, but what I got tonight was excellent. The reason for this....the service. I was greeted with a big, friendly smile and was asked for my order. I know working fast food for lower wages ain't great but these boys that were in there tonight were great. Lots of smiles and a great vibe. Cheers boys! The burger was lush!!!!! 👌👏👏👏👏

Great burgers and amazing atmosphere

best five guys i’ve ever been to

Very pleased with the service and food. I would definitely come again, great area too.

Great customer service and food quality

Five Guys is a vibe, that’s why it became so popular and simply cool. The sites have the same “look” but the staff and level of professionalism differ. And this one truly has the highest standard of all, all I ever experienced and believe me, I’ve been to quite a few. It’s smaller than typical ones and that creates the sense of cosiness. It’s always clean, it’s not giving a loud Maccies vibe and allows you to indulge in the tasty fast food we all crave time to time, with no distractions, no worries. And the staff is mega friendly! It goes without saying it’s my fave Five Guys in London. And I believe it’ll soon turn to be yours too 💥

I had an amazing experience at Five Guys on High Street Kensington, thanks to Jan, the manager. His attention to detail and dedication to customer service really stood out. Despite the busy atmosphere, Jan made sure everything was running smoothly, and he even took the time to check in with customers to ensure we were satisfied with our meals. His friendly and professional approach made the visit extra enjoyable. The food was great as always, but it's the excellent service that will keep me coming back. Thanks, Jan!"

Why only 3 stars if everything was great? Have you seen how much they've increased their prices by? I won't be going to five guys again for a very long time. I remember when a hot dog was less than a fiver. It's all just too expensive now. Sorry guys, you'll be going out of business if you keep your prices as high as they currently are. You're not in a unique marketplace anymore. You've got a lot of competition and need to rethink your pricing strategy. Over £6 for a milkshake??? And it really wasn't worth it.

It's five guys! The bathroom was clean

Absurdly rude and mean staff . I mean order is right snd they ask delivery riders to go outside. What is this behavior like we work with u not for you. Be respectful 🙏

I recently had an unpleasant experience at this restaurant, and I feel compelled to share it. From the moment I walked in, it was clear that customer service was not a priority. The staff were shockingly rude and displayed a complete lack of professionalism. Their behavior was not only dismissive but also downright hostile. What was most appalling was their policy on the use of the restroom. When I asked to use the toilet, I was bluntly told that it was only available for paying customers. This lack of basic courtesy is not something I've encountered in most places. I understand policies, but the manner in which they communicated this was entirely unacceptable and left a bad taste in my mouth—much worse than any food they could serve. Overall, the atmosphere was unwelcoming, and the staff’s attitude was the worst part of it. If you're looking for a place with even a semblance of hospitality, I suggest you look elsewhere. This place seems to have forgotten the basics of customer service, and I won’t be returning.

Beautiful place and the good hygienic food

Perhaps the best fast food there is Free peanuts Endless drinks And Scream milkshakes

£12 for a burger.....nice burger but no better than any other

I visited yesterday quality of food very good and very juicy burgers fries also very good from anothers and nice friendly staff i recommended all to go atleast one time you got amazing experience

Amazing food, incredible customer service, love this place!

Amazing customer service from John

"I visited the Five Guys restaurant on Kensington High Street and had a disappointing experience. While I was enjoying my meal, I saw a delivery driver come in and politely ask if he could have some of the complimentary peanuts that are provided for customers. Shockingly, the staff rudely told him that the peanuts were not for drivers. This kind of behavior is unacceptable and discriminatory. If the peanuts are available, they should be for everyone, not just certain customers. If Five Guys can't do that, they should remove the peanuts altogether. To add to the negative experience, I also noticed that the staff handling food had very dirty hands, which is concerning for hygiene standards. Overall, this was a very disappointing experience, and I expected better from a well-known brand like Five Guys. Shame on them for treating delivery drivers poorly and for lacking basic cleanliness." --- 😔😔

Great experience! Marvelous service along with a delicious meal :)

Horrible food, tasteless and burnt. Never had so bad an experience.

Super great burgers as always, delicious thick milkshake and so many fries!!

Good and delicious burger. Nice and courteous staff. Place is clean. Unlimited drinks and peanut. Price is little bit expensive for a burger

Amazing customer care in Hight street Kensington

The young woman was very patient with us...

Stas provides world class customer service and I am a regular customer here, he always makes me feel so welcome and I’ve witnessed him display exemplary customer service on multiple occasions, not just to me, but to other customers as well.

Great service. Great food. overall great place. best five guys I have ever been too

Who’s that guy on the till…what an amazing character!

worst experience of my life, I ordered online, I went to the restaurant to collect it, the servers were very rude, on the app saying that my sandwich was ready, but it wasn't, an employee passing the orders to delivery people from companies like Uber and Just Eat at the front but just for his friends, because I felt sorry for another delivery guy who was there when I arrived, I waited 43 minutes and when I left he was still there waiting, because the employee was only passing orders from his friends to the front to be prepared, I thought it was a mistake I respect that, I will never order from this store again!

It was a great Five Guys took barely any time to serve and the burger quality was great, they didn't mess up my order which isn't really a surprise, the only remotely bad thing was that my milkshake took way too long but it was really good.

Really great staff (specially Genesis) and atmosphere. The food was amazing and really quick the attention. Also, it is opened to quite late compared to other options. Definitely coming back.

Great atmosphere and customer service, big guy at the till was great

Guy who served was really nice, food good as always!

Amazing food amazing, amazing customer service, will definitely be back

Best place with best food and good customer service

Yummy food and best costumer service

not cheap and I payed an extra drink that didnt order, spoke to them about it, they said they would refund me (via card) and didnt do so.

Had an amazing time! First time having a burger. The customer service was amazing! He’s helped me pick out a burger as it was my first time. Coming back

nice burger !! amazing place 🩷🩷 i’m french and the workers here were soooo nice !!! 10/10 would recommend

If you are in London and want to eat well without spending a fair amount for delicious burgers I recommend this place... we went to High Kensington... and they were wonderful. Not to mention that there are unlimited drinks at the vending machines...the burgers are really excellent. Don't be put off by the place, it deserves all 5 stars

Really nice service, great shakes, clean, one of the better five guys out there

Amazing customer service and really friendly staff!

Great customer service, very friendly and efficient

Seriously you don't allow delivery riders to not to use public toilets. Shame on you

Great hamburgers, tasted absolutely fresh. Fries? Delicious And the milkshake was a great addition. Around 15-20£ per person.

Great Customer service, excellent burgers.

Nice place, but they should have a lift to go to the tables downstairs

Great customer service on the till

The customer service was amazing!

Amazing Customer service food is banging

Such amazing customer service love this so so much

Amazing customer service out of all the nearest five guys in the local area. Staff well mannered and welcoming.

what an amazing customer service here, great place will tell my friends to come

The team had a great energy, smiles all round and very polite. Their customer service was top notch. Definitely worth a visit out of all branches. (Kensington High Road)

Amazing service, very nice and friendly staff!

Best costumer service best five guys

Amazing customer service, staff very helpful and the guy at the till went out of his way to give us the best service.

Customer service AMAZING. 10/10 to till worker who went out of his way to keep us impressed.

Expensive and not good! Meal: hamburger and fries Overcooked steak, horrible bread. What can we say about the fries.... Fatty, served with the skin and eyes, thrown in a paper bag! To flee

Outstanding friendly service, working locally this summer and will absolutely be back!

I ordered an Uber delivery, you send me cold fries, an inedible salty cheeseburger and a milkshake. I need a refund.

Service was slow after having ordered and the chips wereextremely over salted

Customer service was amazing, very lovely staff and the food was cooked from fresh! Highly reccomend!

Amazing customer service, and great food!

Customer service was amazing, such a lovely man

Had an amazing experience. Staff is amazing. Environment is great!

Very good place to eat, it was clean and has a variety of ingredients to put on the burger. Potatoes quite large

needs to be more faster, for service and cooking always waiting

Ken is so funny and had lighten my mood as soon as I spoke to him great service! This is my new lunch spot.

Camille was an absolute legend. Brightened up our day!

Best burger in town. Sam has been very halpful with our big group od people. Definitely recommended!

Excellent hamburger, the fries are excellent, the quantity is also very good

Great customer service, had an amazing experience, certainly coming back for more!

Very good location, kept clean and nice, fresh food, quick customer service and respectful. Good seating and smiley staff. The food is always fresh and tasty.

First time at a 5 guys. Their burgers are so so good, you customise everything so it’s exactly as it should be. Portions were big, tonnes of chips. Only downside was it’s hugely expensive for what it actually is (about 2 or 3 times more than we’d expect to spend at McDonald’s for example)

It can't get any tastier than this.

Anazing food, service and quality. Great stuff all round

Amazing food service was superb

lovely food great service would recommended

Customer service amazing, food was really good. Who the hell was that guy, amazing service!!!

Food was amazing. Customer service was a 10/10. Overall a great experience.

Managers and staff are incredibly enthusiastic and welcoming to customers. They also provide good and fast service

Mike was amazing! My first time at this five guys and I felt welcomed!

LOVE LOVE LOVE AMAZING CUSTOMER SERVICE COME HERE right now and don’t go to the other one !!!!!! 🔥🔥🔥🔥❤️❤️🙀

Not eating at 5 guys much. Burgers ok but expensive restaurant and service what you expect from a KFC or burger king poor given what they charge

This was my first time here and honestly the staff were so nice to me. The food was amazing and I shall be back next Saturday 😍😍😍

Great service and lovely food I love it here it’s my home

Great customer service. Great food. I love this place.

awesome customer service. loved the burger and fries so much 🔥🔥🔥🔥

This is the best burger I have ever had. The service is perfect and I feel extremely welcomed in Five Guys. I will be returning!

Great service. Big Sam is the best!