Five Guys Kensington High Street in Kensington and Chelsea

Absolutely shocking service. I normally love five guys and I've been craving them for weeks and thought I'd treat myself. My mum ordered a few meals for the family. After ordering the food and getting the collection she asked the lady if that was the whole order to which she responded with yes. When my mum got home, all that was in the bags was only the milkshakes. Bearing in mind that we live in Ladbroke Grove. It isn't just around the corner! She then called the store due to the mistake and was asked to come back to the store to collect the food. So my mum went all the way back again which is about 40 minutes in itself. Got the food (which they cooked fresh after the mix up). She then brought it back. Even after getting it back home the food was still wrong. What an absolute joke!! We normally go to the one in Portobello, I wish we never tried this branch at all. I can't even explain how pissed off I am. Apparently a burger with all the black and jalapenos means just a burger and jalapenos? Like, what world to you live in? And they read the order too? In fact, all the burgers had the wrong stuff in it. It's a sorry sight! I'll attach the photos so you can see I kid you not. Just a dry jalapeno burger. I mean, who on earth just orders that? Shouldn't alarm bells have been ringing at that exact time. Also, if people ordered meals, how on earth do you just pack the drinks? Don't you read the receipts before stickers all the bags as people can't check what's inside once they are sealed? Was today training day or was all the staff high af? Either way, not impressed by the service, or the inconvenience!! You've got to do better!!

Really nice burgers with free refills of aoda

The best burguer and potatossss

Friendly staff, opens at 11am. Handy to fill up before a day out in London.

The burgers were real good, the fries were excellent, and there were a lot of soda options. Id recommend it wholeheartedly

Everything is just perfect and the service is incredible

I rarely leave reviews, but these guys definitely deserved it. The service was some of the most welcoming and friendly I've experienced:))

I am glad the volume of burger and fries are almost the same as one in New York. The quality is maybe better! I miss this hahaha thank you London))

Staff were friendly and helpful. Food was delicious. Restaurant bright and clean. Really enjoyed our visit.

Georgina and Camil are the best

Rubbish food and rubbish system in five guys. If i have something like minus option star then i give five guys minus star.

Great burgers, great service. This is the place you definitely want to come back to more than once!

Very welcoming staff and delicious burger! thanks again 😊

Good burgers and very tasty fries, a great alternative, as a snack, archaid nuts in cups

The bread is not fresh, the meat is cold, and the cleanliness is not clean

They do not allow just eat drivers to use the toilet. Absolutely awful to not offer that as a thank you for my services. Violation of human rights. I will never go there as a customer.

perfect five guys employee and great service!!

We arrived 20 minutes before closing and they did not want to serve us. When we were waiting, a boy friend who seemed to be in charge arrived, gave him a box and told him that he would be attended to right away. The rest of us had to leave because they didn't want us to order.

Nice taste and same prices in Saudi Arabia

Nice welcome with Maria Nelly Very good hotdog and burgers

Always one of the best places for fast food. I love their fried to be honest

It's a 5 guys... bit messy out front, but it was busy, food excellent as always

Good chips, vegetarian selection could be better.

Nice service and looks clean and neat. And good response from staff.

Amazing Food and excellent customer service. Thank you Big Sam 💪

Sweetest staff! Excellent service! The person that took our order was the greatest. Made me feel welcome and followed our order through.

This location has the kindest and courteous staff. They went the extra mile to help me pay for my order and were very patient with me— despite coming into the store just before they close. They certainly of a much better experience than their American counterpart, and the food tastes better than in the States. High recommend.

Mega small burgers for an exorbitant price. The gentleman at the counter was also very unfriendly

Por qué he valorado 3/5: ~ bueno es caro ~ vio a algunos adolescentes siendo inapropiados y el personal no hizo nada El personal no es amable ni grosero La comida es genial En general, la comida es genial, pero McDonalds está al otro lado de la carretera, así que solo tienes que gastar £ 2 * en una hamburguesa en lugar de £ 8 * *puede que no sea el precio real que acabo de adivinar 🙃

Excellent service and delicious burger. The best thing has been the attention of the staff, especially that of Carlos, very friendly and professional. Without a doubt we will repeat.

Convenient fastfood, very small sandwiches and very high prices, abundant chips but also very very good. Unlimited drinks

Very good location Good food , five guys However they are over crowded and you don't see the good service. But the food worth to that I didn't mind, to see the stressfull staff but good food

At hsk, great quality, really like the customer service from the muscular guy idk his name Big up ❤️🤍

I always come here for the five guys experience, excellent customer service every time and you just can’t beat the burgers. The restaurant is always kept clean and they run things like a machine! Love it

Amazing experience, loved the service!

The guys at the five guys here are always super lovely. The vibes are always so welcoming. Food is always prepared promptly and always tastes good. I wanted to share a special out to Samuel for always being super friendly and welcoming!!

Fast food is fast food, and Five guys do great bugers, but what I got tonight was excellent. The reason for this....the service. I was greeted with a big, friendly smile and was asked for my order. I know working fast food for lower wages ain't great but these boys that were in there tonight were great. Lots of smiles and a great vibe. Cheers boys! The burger was lush!!!!! 👌👏👏👏👏

Great burgers and amazing atmosphere

best five guys i’ve ever been to

Great customer service and food quality

Very pleased with the service and food. I would definitely come again, great area too.

I had an amazing experience at Five Guys on High Street Kensington, thanks to Jan, the manager. His attention to detail and dedication to customer service really stood out. Despite the busy atmosphere, Jan made sure everything was running smoothly, and he even took the time to check in with customers to ensure we were satisfied with our meals. His friendly and professional approach made the visit extra enjoyable. The food was great as always, but it's the excellent service that will keep me coming back. Thanks, Jan!"

Five Guys is a vibe, that’s why it became so popular and simply cool. The sites have the same “look” but the staff and level of professionalism differ. And this one truly has the highest standard of all, all I ever experienced and believe me, I’ve been to quite a few. It’s smaller than typical ones and that creates the sense of cosiness. It’s always clean, it’s not giving a loud Maccies vibe and allows you to indulge in the tasty fast food we all crave time to time, with no distractions, no worries. And the staff is mega friendly! It goes without saying it’s my fave Five Guys in London. And I believe it’ll soon turn to be yours too 💥

Why only 3 stars if everything was great? Have you seen how much they've increased their prices by? I won't be going to five guys again for a very long time. I remember when a hot dog was less than a fiver. It's all just too expensive now. Sorry guys, you'll be going out of business if you keep your prices as high as they currently are. You're not in a unique marketplace anymore. You've got a lot of competition and need to rethink your pricing strategy. Over £6 for a milkshake??? And it really wasn't worth it.

It's five guys! The bathroom was clean

I recently had an unpleasant experience at this restaurant, and I feel compelled to share it. From the moment I walked in, it was clear that customer service was not a priority. The staff were shockingly rude and displayed a complete lack of professionalism. Their behavior was not only dismissive but also downright hostile. What was most appalling was their policy on the use of the restroom. When I asked to use the toilet, I was bluntly told that it was only available for paying customers. This lack of basic courtesy is not something I've encountered in most places. I understand policies, but the manner in which they communicated this was entirely unacceptable and left a bad taste in my mouth—much worse than any food they could serve. Overall, the atmosphere was unwelcoming, and the staff’s attitude was the worst part of it. If you're looking for a place with even a semblance of hospitality, I suggest you look elsewhere. This place seems to have forgotten the basics of customer service, and I won’t be returning.

Absurdly rude and mean staff . I mean order is right snd they ask delivery riders to go outside. What is this behavior like we work with u not for you. Be respectful 🙏

Beautiful place and the good hygienic food

Perhaps the best fast food there is Free peanuts Endless drinks And Scream milkshakes

£12 for a burger.....nice burger but no better than any other

I visited yesterday quality of food very good and very juicy burgers fries also very good from anothers and nice friendly staff i recommended all to go atleast one time you got amazing experience

Amazing customer service from John

Amazing food, incredible customer service, love this place!

"I visited the Five Guys restaurant on Kensington High Street and had a disappointing experience. While I was enjoying my meal, I saw a delivery driver come in and politely ask if he could have some of the complimentary peanuts that are provided for customers. Shockingly, the staff rudely told him that the peanuts were not for drivers. This kind of behavior is unacceptable and discriminatory. If the peanuts are available, they should be for everyone, not just certain customers. If Five Guys can't do that, they should remove the peanuts altogether. To add to the negative experience, I also noticed that the staff handling food had very dirty hands, which is concerning for hygiene standards. Overall, this was a very disappointing experience, and I expected better from a well-known brand like Five Guys. Shame on them for treating delivery drivers poorly and for lacking basic cleanliness." --- 😔😔

Horrible food, tasteless and burnt. Never had so bad an experience.

Super great burgers as always, delicious thick milkshake and so many fries!!

Great experience! Marvelous service along with a delicious meal :)

Buena y deliciosa hamburguesa. Personal amable y cortés. El lugar está limpio. Bebidas ilimitadas y maní. El precio es un poco caro para una hamburguesa

Amazing customer care in Hight street Kensington

The young woman was very patient with us...

Stas provides world class customer service and I am a regular customer here, he always makes me feel so welcome and I’ve witnessed him display exemplary customer service on multiple occasions, not just to me, but to other customers as well.

Who’s that guy on the till…what an amazing character!

Great service. Great food. overall great place. best five guys I have ever been too

worst experience of my life, I ordered online, I went to the restaurant to collect it, the servers were very rude, on the app saying that my sandwich was ready, but it wasn't, an employee passing the orders to delivery people from companies like Uber and Just Eat at the front but just for his friends, because I felt sorry for another delivery guy who was there when I arrived, I waited 43 minutes and when I left he was still there waiting, because the employee was only passing orders from his friends to the front to be prepared, I thought it was a mistake I respect that, I will never order from this store again!

It was a great Five Guys took barely any time to serve and the burger quality was great, they didn't mess up my order which isn't really a surprise, the only remotely bad thing was that my milkshake took way too long but it was really good.

Really great staff (specially Genesis) and atmosphere. The food was amazing and really quick the attention. Also, it is opened to quite late compared to other options. Definitely coming back.

Guy who served was really nice, food good as always!

Great atmosphere and customer service, big guy at the till was great

Amazing food amazing, amazing customer service, will definitely be back

Yummy food and best costumer service

Best place with best food and good customer service

not cheap and I payed an extra drink that didnt order, spoke to them about it, they said they would refund me (via card) and didnt do so.

Had an amazing time! First time having a burger. The customer service was amazing! He’s helped me pick out a burger as it was my first time. Coming back

nice burger !! amazing place 🩷🩷 i’m french and the workers here were soooo nice !!! 10/10 would recommend

Amazing customer service and really friendly staff!

If you are in London and want to eat well without spending a fair amount for delicious burgers I recommend this place... we went to High Kensington... and they were wonderful. Not to mention that there are unlimited drinks at the vending machines...the burgers are really excellent. Don't be put off by the place, it deserves all 5 stars

Really nice service, great shakes, clean, one of the better five guys out there

Great customer service, very friendly and efficient

Great Customer service, excellent burgers.

Seriously you don't allow delivery riders to not to use public toilets. Shame on you

Great hamburgers, tasted absolutely fresh. Fries? Delicious And the milkshake was a great addition. Around 15-20£ per person.

Nice place, but they should have a lift to go to the tables downstairs

Great customer service on the till

The customer service was amazing!

Amazing Customer service food is banging

Such amazing customer service love this so so much

Amazing customer service out of all the nearest five guys in the local area. Staff well mannered and welcoming.

what an amazing customer service here, great place will tell my friends to come

The team had a great energy, smiles all round and very polite. Their customer service was top notch. Definitely worth a visit out of all branches. (Kensington High Road)

Best costumer service best five guys

Amazing service, very nice and friendly staff!

Customer service AMAZING. 10/10 to till worker who went out of his way to keep us impressed.

Amazing customer service, staff very helpful and the guy at the till went out of his way to give us the best service.

Expensive and not good! Meal: hamburger and fries Overcooked steak, horrible bread. What can we say about the fries.... Fatty, served with the skin and eyes, thrown in a paper bag! To flee

Outstanding friendly service, working locally this summer and will absolutely be back!

I ordered an Uber delivery, you send me cold fries, an inedible salty cheeseburger and a milkshake. I need a refund.

Service was slow after having ordered and the chips wereextremely over salted

Amazing customer service, and great food!

Customer service was amazing, such a lovely man

Customer service was amazing, very lovely staff and the food was cooked from fresh! Highly reccomend!