Thumbs in Gravesham

Sack Kamal. He text me basically being a creep because he has my number from Just Eat. He called after I left the restaurant, I missed it so I called back in case there was a problem but got cut off. Then he text saying sorry wrong number, then again to say that he lied and his name is Kamal and I'm the most beautiful girl in the universe. Very creepy and ill never be back! Made me lose my appetite so I threw the food away. I have screenshots of the texts and have added them to other review sites

singapore fried rice delicious as always but my order of king prawn rolls had not been (properly) deveined.

Great delivery lady very polite professional and friendly

Food is delicious. Almost worth the wait but not sure if delays are the restaurant’s fault

Awful. Nearly an hour late from first time give. No apology and no refund. Won’t use this place again. Only gave 1 star as I couldn’t leave less. Have been a valued customer but last 2 orders late. Go elsewhere folks.

usually very nice however my last order wasn't ...so I ordered special fried rice however was very clumpy and starch tasting more like plain boiled rice curry not as good either hopefully it's a one off as I cannot normally fault this chinese

Usually very good, not so good this time, although usually it’s very good.

Awful cheap microwaved food, if you want a Chinese go to good oriental - best Chinese around just a shame they don’t deliver to me

The "fried" rice was boiled and stodgy. The chicken balls were either off or not chicken. Smelled and tasted awful. The barbecue ribs just tasted of pure salt and had to be washed off just to make them edible

Took 2 hours to deliver and when it arrived was luke warm at best wont be ordering again have used them before and was good but this time was poor when the food finally turned up it wasnt great

Quick delivery, food arrived hot, very tasty. Best Chinese we've had in a while

children portions food is nice but portions are tiny.

greasy, no flavour, very let down

Pancakes so thin fell apart, duck not crispy it was soft mush and hardly any sauce. As for the rest of the meal so disappointed

Food wasn’t all that everyone left the food

Worst experience I ve had. They over spiced the food, no to mention that they advertise as chicken w/cashew and guess what... They put peanuts instead 🫣 Beware of allergens! AVOiD!!

when my food arrived an hour late, I wasn't that bothered because I was starving and just couldn't wait to stuff my face, but when I opened the paper bag inside, the stale, cold chips dropped through the hole that the grease at the bottom had created and went everywhere. I hoped the rest would be better but it smelt of wet dog and clearly wasn't fresh. the rice was a block of stodge and the meat was lukewarm at best. it was so bad that I immediately threw the whole lot straight into the bin.

always hot delivered on time. Good portion quality food wouldn't go anywhere else now

food is beautiful but wasmissing mushrooms which was disappointing

Food was missing and delivery person couldn’t find us!

Flawless meal. I'm happy with it being early, as we ordered it for "asap".

Wrong balls Very poor thick doughy bread sweet n sour Chicken dish was wrong should of got cashew nuts got chillies instead but got spicy food

alway good delivery service .. food good quality and portions wouldn't go anywhere else now.

hot quality food will not go anywhere else

Food was not fresh at all, tasted stale and rice was in sticky chunks, spring rolls were soggy, chips were stale and hard, the only thing that tasted ok was the chow mein, very disappointed

Worse chicken balls ive ever experienced.

a little longer than i would have liked to wait, but the food (i ordered dumplings and singapore rice) was good. though, the wall tip emitted a bit of a potent smell, but very tasty.

It wasn't delivered, still waiting for it

the food was not as good as usual, mushy rice and noodles and chicken/beef really dry

rice was a little stodgy for a fried rice but flavour and everything else was great. thank you.

I’ve always ordered from here as it’s normally nice and delicious but today wasn’t all that great I don’t enjoy it … it could be change of oil or something like that but tonight’s wasn’t too good

Food was disgusting first time trying would never go back forgot some of my order

food all piping hot and delicious. Will order again

Didn’t arrive. Spent 2hrs trying to find order. No response

Beautiful will definitely order again

Love Thumbs so much, favourite takeaway in Gravesend. Food always great and prices super reasonable. Thank you :)

I tried to call the restaurant but their phone line was busy. The food arrived late.

Not happy relly late 45 minutes joke

Excellent taste for good price 👌

although apparently there was a delay due to an accident it should've taken no longer than 30mins to get to us and it was marked as delivered when it wasn't. (I have proof of time of delivery). food is cold, greasy, duck is roast duck not shredded aromatice duck. rice is congealed and inedible, noodles are burnt and chicken balls are soggy on the outside and chicken is so tough it's inedible

Took 2.5 hours to arrive… called the shop as the app said delivered ! They couldn’t tell us what time or where our order was! We had to keep ringing back for updates When it finally arrived at 22:35 it was an hour and a half late and not great quality! We regularly used this restaurant up until now ! Terrible customer service

Awful service on the only 2 occasions

absolutely brilliant food really authentic sushi and the Ramen was good.

Hands down the worst Chinese I’ve ever ordered. It was my first time ordering so I played it safe by ordering king prawn fried rice because it’s not hard to get right. Wrong, it was awful the rice was mushy and there were 4 prawns in the whole dish. It was like having someone else’s leftovers. Definitely won’t be ordering from here again.

My first time ordering from this restaurant I called up to order my meal for pick up The food was actually tasty from what I ordered just I got told the wrong information and some parts of my order was missing from set meal. Duck rolls was vegetable rolls. Only received less prawn toast as meant to of been 4 peices. But over all I just enjoyed the meal just it’s shame someone missed out on the starters.

It is always good for the food to be 'early' and 'on time' but never late! advise to remove the " Sorry to hear that" from food being early. I waited for a food delivery for 2 hrs. from Just Eat which was extremely disappointing. 2 hrs late it was, a previous fish & chips order from a fish and chip shop.

Pancake rolls were rock hard and tasted terrible.

Didn’t receive order. They delivered to the wrong address and kept me waiting for nearly 2 hours

Tom yam soup different like before

Perfect temperature & delivered quickly - Thumbs never lets me down

Worst Chinese we’ve ever had! Bone dry spare rib, ‘chicken satay’ what was just plain chicken, soggy spring rolls, egg fried rice was fragranced. Chicken in chicken curry was tough. BBQ sauce has no flavour whatsoever. Absolutely disgusting.

food was cold when arrived, soggy spring rolls and sesame prawn toast. uncooked chicken on chicken satay. wouldn't recommend .

food was lovely and hot taste was good and big portions

Foods absolutely delicious but they kept changing delivery times i understand that food places get busy we should be notified why our foods late especially when asking for a recommend time frame but other than that foods amazing nice portions and really not that expensive thanks guys

Most flavoured food I've had in a long time

Chicken balls were very greasy. Rice not very nice. Chips were like they had been reheated. No flavour to prawn crackers. Over all not very nice.

Heat delivered hot and food was really testy!!! Back there 100%

The potion were huge on my meal for one so was very pleased. Only issue was I ordered cheesy chips and they sent chips without any cheese.

Great delivery on time and good food. The fried rice was without any seasoning which was disappointing

Quality was superb will use again !!

We use thumbs all the time and the last 3 times the order has been wrong terrible service we won’t be using them again

I ordered from Thumbs (I think it was Friday last week) cuz I was gonna have a pizza but the wait time was like an hour or more and I was RAVENOUS. So I decided on Thumbs. Just eat said it was going to be with me in 45 mins and I was like 'but I'm so hungry, waaah'. ANYWAY. My food literally turned up in like... 10 minutes. It was piping hot and absolutely delicious. I felt awful cuz I wasn't expecting it so soon so I hadn't sorted out a tip for the driver so decided to leave a review and get them next time. Big thumbs up for Thumbs. You see what I did there...

It was all very mushy which is a shame as usually brilliant food

Rice was a bit gunky but overall nice

Best food I've tasted in a long time, perfect

Tuppawears stunk of cigarette smoke and shredded beef was so chewy it was inedible.

Could do with a little more sauce

2 times we have ordered and both ti.es been over 30mins late

Wouldn't use them again. Everything was tasteless the barbecue ribs taste nothing like barbecue the pancake rolls were bland and so was the special chow mein. waste of money.

Not just late actually didn’t turn up at all! Phoned restaurant over 30 times with no answer

Ramen was way too salty. Went in the bin. Inedible. Chow mein was nice. Delivery was on time.

The prawn toast was bitter like it had gone off, not like prawn toast I’ve ever had before, it was awful. The duck was not as aromatic as expected, and not enough onions and cucumber with it, however it was tasty enough to eat.

Prawn toast was inedible, quality of the food was poor

Wrong item sent. Asked for sweet and sour Hong Kong style for battered balls. Also chip didn't taste very nice

The last time I ordered food here was China China, I was under the impression the old owner helped with her ingredients with her style of cooking as it has always been so delicious. So I took a punt with ordering my meal from here . Huge disappointment! Everything I had was just over cooked , dry out and even burnt . I was far to exhausted from work to go through the whole complaints , and wait for a redelivery.. my advice go somewhere else Don't waste your time with a call nor your hard earned money !!!!

Food was decent enough, chicken and cashew nut was quite spicy. The prawn toast was soggy as were the dumplings

Food was warm, prawn crackers were stale, spring rolls were the size of my pinkie finger. the chicken balls and sweet n sour sauce was nice. Plain chow mien was very nice, however we thought the main dish wouldn’t be in the same container when ordering the set meal A, the main dish was a beef something it was very spicy and a had bad after taste, Rice was nice. wouldn’t have again. go to twin dynasty and hunky dory instead.

Fantastic food as always, would recommend Thumbs to anyone looking for great takeaway! :)

Food was of good quality, however forgot my drink as part of the set meal deal

Absolutely Lovely Food. Highly Recommended. Thank you Chef's

Item missing form order, by the time they delivered it after calling them the rest of the food was cold.

Really awful taste of old used fat, definitely not fresh. Won’t be returning to this one again considering it was early in the evening everything should have been fresh but we ended up throwing it away

My order arrived after a very long wait .This was unexceptable,when it eventually came ,it was very hot.So I had obviously been forgotten about .

it's Friday, so of course it'll be late.

Great food, delivered 25 minutes late.

One of the best Chinese takeaway in Gravesend. The food is always piping hot, fresh, tasty & full of flavour! The staff are so polite and accommodating! I highly recommend the salt & pepper chips, deep fried mushrooms & onion rings as side dishes!

Singapore Rice Noodles ,Chilli Oil ,Szechuan Chilli Roast Pork, I wanted hot and I got it 10/10

Not very nice plus prawn crackers what can I say was they cooked last week!!!

Normally never have a problem no biggie but ordered large special fried rice and got egg fried rice instead

Everything was fine apart from we ordered the crispy chicken dumplings. The menu said 8. We recieved 6 unfortunately. Otherwise a nice meal

Had to call the restaurant 4 times before the driver turned up food was warm not hot

Delivery was so late that I’m not actually home anymore, had to leave for work

Food was not as nice as my last order chips dry tasteless special chow main , just was not very nice i did not enjoy

Crispy aromatic skin and bones... absolute rip off

Lovely really tasty and lots of meat 👍

Overall the food was nice but the delivery time I was disappointed with as I got told the food was on its way but turnt up over 1 hour later and it was late

Food was cold by the time it got here really not happy

On time, nice and hot, driver called to let me know he was outside

Excellent udon noodles, extremely hot when delivered. Will order again.

Terrible ribs all fatty with not much meat, curry was not bad but the satay noodles got chucked in the bin after one mouthful