Three Elms in Cardiff

visited today, great hospitality service from jessica and iwan, both very respectful, helpful, friendly, really enjoyed my food, myself and girlfriend will be visiting again!!!

Called in yesterday I was greeted by Jess with a smile and a friendly manner as was all the customers she served.Jess even took drinks to people's tables if they were less mobile,one of the best visits to a pub in Whitchurch.

Hit+miss with food depends on who opens packets! Good on this occasion. Friendly staff. Toilets are dismal. Very slippery floor in one at end of bar. No lock on other one.

Came here with my sister and young kids and ordered a medium rare steak. Steak came out overcooked and let the server know and without a problem took it back. She even asked the kitchen to cook my steak rare. 20+ minutes later my new steak came out and was more well done than my first steak (picture below). Server asked how it was and told her it was well done but will try and eat it. Unfortunately I find well done steaks tough and dry and couldn't eat it. I went up to the bar and asked the manager for a refund which she gave no questions asked. Neither the manager or server seemed surprised by the kitchens efforts. Will return for the good prices as a family and the fact the service was good despite the food but will not be ordering a steak from them again. Haven't had an issue with my steaks there before this (haven't been since April) and just felt let down by the whole experience as was my first time eating out in over 6 months.

Great place to come and have drinks with the lads. Place looks a lot better now. Well done to Jade and the team.

Went for Sunday lunch, very nice but could have been warmer & didn't get as much meat as usual. Bit busy in there so staff seemed rushed off their feet.

Had a very good meal at a very reasonable price. Service very quick when we visited. James and Sian were extremely pleasant and helpful. Downside was that there was a poor selection of real ales and the decor still looking very tired.

Friendly, good food, varied menu and comfortable surroundings. What not to like!!!!

Visted the three elms for a drink ended up having food watching staff bringing it out looked amazing had to try for myself the food was amazing so fresh and hot the staff are very helpful and very polite very nice and clean lovely atmosphere will be visiting again

Friendly staff and great food. Offers available every day. Visited with family, everybody enjoyed their meals.

The staff here always sort us out for great seats when booking for a match day! Great selection of beers & the food is great too!

Usually come here and it’s nice food but was awful on a sunday. We had a sunday roast, the carrots and green beans weren’t cooked at all and had THE smallest amount of mash i have ever seen. My baby had tomato pasta and chips and didn’t eat a bit of it and i don’t blame her🤢 Pasta tasted like washing up liquid and her chips were just outright disgusting. We come here regularly and the food is always ok but will never come again especially on a sunday. They forgot half of our food too as they do everytime. Each time we have come here we’ve had to ask for a part of our meal because they’ve “forgot” it. Was absolutely empty and for a sunday thought that was quite strange😬

I was served by someone called Abby who was lovely and helpful and made me feel incredibly welcome. I'd definitely come back in future if I knew she was working

Amazing customer service today from Luke😊 Great food, Will be returning again!🍔

Clean environment. Nice food.Reasonable prices.

Excellent food as always. Friendly and efficient staff. James was friendly and helpful. Lovely atmosphere and a menu to suit all budgets.

Great value for money. Evan was very helpful.

First time I have visited for many years. A tasty meal ( Sea bass fillets) and a pint of Guinness. Friendly staff and good food, all very nice, thank you.

Lovely place, good customer service been coming here for years!

Food wasn't very nice like they been shopping at Iceland for basics cheap food even spoons has better quality

Great service from James and fantastic burger deal

Chips were frozen chips cooked but still hard/ frozen in middle, fish was not nice, we had a combo of what was all rubbish and some sort of burnt bread with red sauce, awful wont be going back

Jess gave amazing service yesterday always a pleasure to drink there

Ok experience but Booked a table before hand and once arrived waited a while before someone noticed us waiting, but I get it, staff were busy. We then got told that someone was actually sitting on our table but we could sit on table 31, went to 31 to find people already on that table. Went back to wait by the desk before someone evenually came and we explained what had happened who pointed us to another table that hadn't been wiped down and was covered in food. I ordered the southern comfort texas toast and I was literally served half a loaf of bread that wasn't properly toasted and I didn't realise until later that there was also no cheese in it. I'd probably come back as the two for one burger deal is worth it but wouldn't bother booking a table as they give it away anyway and wouldn't come during school holidays.

My grandfather and myself often like a lunch out at the Three Elms in Whitchurch, the food’s nice, the gin is plenty, and the servers are always lovely - we get recognised by Sian who works there, which is nice to be remembered (for the right reasons).

Stayed for a week in the south of wales and ate at a lot of different places and this was easily the best place by far however I would say it was tied with a chippy in porthcawl that had great food options that were GF but overall the food here was 10/10

Lovely pub staff very friendly lovely food

Stopped off for lunch today in the 3 elms Whitchurch with our granddaughter we all had a lovely meal served by James who was very polite will definitely return thanks all

Lovely staff, very helpful and friendly but pub needs a good clean and refurb

Fantastic trip! Iwan behind the bar is quality he knows his stuff! Will 100% come back also Abi on floor is very polite and is also very professional

Come here monthly for lunch, with a group of friends. Good food and drink at excellent prices, especially as we are all retired . Highly recommend. I do agree that the ladies loo definitely needs a refurbishment.

Brilliant pub, nice food lovely atmosphere defo recommend.

Loved that they had zero alcohol sparkly wine and 2 for £5 even better

Came here with the Husband and kids earlier, my Husband said his Steak Sizzler was amazing and our server Chris was very polite and helpful

Great and friendly service from Chris behind the bar will definitely come back

Had a lovely curry and a pint for £8. It was really lovely and staff are brilliant. Highly recommended.

Iwan and Jess very helpful today! What brilliant Waiter/ Waitress’! Will be back very soon! Chocolate Fudge Cake was delightful also!

Lovely pub but really dissapointed as food awful today had chicken new yorker which came with what looked like chicken thigh it was that small instead breast chicken absolutely tasteless dont know where bacon was and awful pointless bit cheese on top with the skimped side frozen fries and frozen peas enough for child peas where like bullets my husband enjoyed his burger but said sweetcorn cob was awful and the peppers and onions on skillets tasted funny always had great food here and atmosphere fab but food as let this beautiful pub down today which don't think we will return

Needs a new cook ,yet again food was not very good.

A family sunday lunch made better by the very helpful lady behind the bar. She went out of her way to help as we had a dog and forgot to mention when booking.

The food was lovely, the new menu is great. Our server Chris had lovely manners and was very polite and did table checks after our meals were served to make sure everything was ok. We ate in the bar area, but would have been more enjoyable to dine in the restaurant area. All in all, a very pleasant experience.

Friendly and welcoming atmosphere, our food arrived quickly and was lovely. The bartender that served us, I think Chris was his name, was very helpful when it came to helping choose our drinks and menu items.

Very good food and service 👌 staff were amazing

Both Abi and Jess where both on bar, food and drink where lovely, server for food and drinks

I am a regular at the Elms ,I would highly recommend this pub to anyone. Every staff member is very welcoming and love to have a friendly conversation. I am often served by a young lady called Abi who serves me my Guinness with a lovely heart drawn into it. The food in the three elms is great quality and I love. Great service!

Had a great day at the elms , I was served at the bar by a lovely young lady called abi who made me feel very welcome. I also had some delicious food where I was served by a lady called Kate who ensured everything was perfect with my food. I would highly recommend the cheesy garlic bread and I would definitely come back.

Food was great, Evan the table/ bar staff was very friendly.

Abi was very friendly and attentive. Service was quick and very easy to order online. Food was fresh and tasty, thank you x

Great pub food, easy parking, friendly staff.

Always a delight, have lived in the area all my life and I can confidently say that experience has never been as good as it currently. New bar staff like abi take the time to get to know you and make it feel like homely pub it is.

Always really nice food and staff! Abi was brilliant today! Recommend!

Quick efficient service by a member of staff called Chris very polite also.

My guest almost swallowed a jagged piece of glass that had been left in a pint glass. When I asked the manager to exchange the pint for a bottle - as my friend didn't feel comfortable with the state of the glassware - she told me I couldn't exchange the drink. I had to accept a 3-5 day refund and buy a bottle to replace my friend's drink. As a bar manager with 16 years of experience across several national bar groups, I'm well aware of the process surrounding placing a drink onto a tab and cashing it off as waste at the end of a shift, before z-reading a till. It would appear that the sum of one bottle against yield is more important to Green King than their duty of care toward their customers. If any of my staff had broken a glass, I would make them un-rack every glass, put every glass and the runner through the glasswash, and hand scrub the surface. If a piece of glass wound up in a customer's mouth after that, I would refund their drink and comp their next drink. This is a fundamental aspect of good customer service that I teach staff on their first shift. If Green King wish to seek regional training of their South Wales based bar managers and their regional operations team from an experienced trainer then please do contact me to discuss rates. The desired standard is not hard to attain; this experience proves that the current standard is measurably below acceptable and the ops manager is to blame. Edit: As you can see, Green King have asked that I contact them but haven't left an email address which suggests to me that they don't actually want to resolve the issue, they just want to appear publicly to be addressing the issue.

shocking!!!! One bar staff on, NO ICE, 10/20 WAIT AT BAR!! TOILETS!!! FLooded Pee all over floor!!!! Will not be BACN

We had our end of season football meal here for a kid team. The boys absolutely loved it. We were given a section of the seating area, booking was hassle free and the staff did everything they could to help. The service was amazing. A busy Saturday night plus it's too get sorted and they did a great job. It happened to be karaoke night, the kids joined in and it made their day. Despite being a large group and having over 20 kids in the group, they were welcomed and cheered on by the locals. We've been as a family as well and it's always an easy place to be.

Love going to the three elms atmosphere is always amazing and the staff are lovely it’s a great place for family’s also

Very good bar staff attentive,and polite.

Great food and service, amazing!

I came in for food and drinks Iwan are the bar served me quickly and was very polite! Also really knowledgeable and recommended what to drink and eat! Will come back again

Stickig floors. Smells like hard partys. Needs some fresh paint.

Took my son and sister for lunch, excellent quality food and excellent staff

awesome visit! Bartender Iwan was excellent!

Large party so might be why, 13 meals. 1 served very late, 2 steaks ordered well done served rare. Otherwise enjoyable

Food is always hot and fresh. Some staff are friendly Bit Sian the waiter is always full of smiles and is always there to help if needed. She always makes sure my little one has colours and paper to play with just a genuine lovely lady ♡

Lovely food and great service by Sian as always

Went here Sunday afternoon 23rd June. Thought get something to eat and watch the football. Ordered food and a drink when the food arrived it wasn’t great. My husband’s chips were cold chicken was dry on both meals. Pub is very run down and toilets were disgusting. Will definitely not be going back

Very nice friendly staff, nice food they have a specials menu two meals £12 great value.

Amazing service and value for money would definitely recommend

I was going to an event in Cardiff. I went for dinner afterwards. I had a good dinner of Fish and Chips. Which were cooked very well. The staff were friendly and helpful. My waitress, Kate looked after me but was not obtrusive. They had a good menu with a variety of items. I will be visiting The 3 Elms again next time I'm in the area. Wonderful.

Went to three elms for a lunch as it was local to us. Food was fantastic, customer service was great I’d definitely go back there again.

Wicked atmosphere, especially a Friday night. Great boozer with your mates, the awesome food is an added bonus. Highly recommend.

Had a great mixed grill - sorry no foto

Plenty of choice on the kids menu

Lovely Visit For Pub Grub! Iwan was excellent behind the bar very polite and very efficient in serving me and my husband! Will visit again no doubt!

Great Visit! Iwan Was Awesome! If your looking for great service he's your man will be visiting again very soon!

Lovely little pub little out of the way but food was fab and service with a smile. Worth a visit if in Cardiff anytime

Sian was fantastic,and the food and all the staff are second to none I visit this establishment frequently, and nothing is ever a problem. Well done, green kings and the three elms every visit is truly a pleasureble one ⭐️🌟⭐️🌟⭐️👏

Lovely meal , served by Sian .I can't fault the service .Sian was welcoming and made sure we had everything we needed .Lovely atmosphere, and we thoroughly enjoyed our Bank Holiday afternoon .

Good service, good reasonable.

2 for 1 burger deal fantastic for the money great service and lovely to see jade back

Fair play food was banging big portions, first time going there, staff was very friendly, I’d recommend this place to anyone, can’t wait to go back

Fantastic venue, great atmosphere, food is stunning. Great staff, especially James, he's friendly, can't do enough for customers. We will definitely be returning

The food was wonderful and our server Debbi was wonderful

The food was great and our waitress Debbie was great

James was exceptional the service he provided was second to none. Will definitely be coming back.

James’s customer service was outstanding! Made us feel comfortable. We will definitely be coming back.

Great pub food brilliant, will go again when in the area.

Great friendly pub with a big menu. Plenty of outdoor seating for the summer. Good beer , didnt try the food. Staff was great

Absolutely shocking roast dinner Portion size was awful,roast beef 2 very thin slices you could nearly see through them,roast potatoes burnt,lumpy gravy,I could go on. Would never go there again for a roast,save yourself money and go for a carvery.

I had a meal in here & ended up having food poisoning. I'm also not happy that people are allowed to smoke vapes in the pub,

Good food good service. Ordered on app and at bar service was a1, would recommend 👌

Always have a lovely meal here and if there is ever a problem James is always very helpful and attentive to what we need

Such a nice atmosphere. Abi was amazing, she made sure I was all looked after, had a really good attitude and made me feel very welcome.

Lovely little find and value for money

Debbie is a fabulous waitress and extremely helpful x

The staff really are The Three Elms best asset. You could see they were rushed off their feet yet they keep smiling and can’t do enough for you. The food was very nice and great portion sizes. The only thing that lets you down is the cleanliness. The table was sticky and covered in salt and the menus had something smeared over them. Other than that it was an enjoyable few hours out.

I had a wonderful experience at The Three Elms had a couple of drinks after work on a Friday and the service from Iwan, in particular, was brilliant and very friendly. Fantastic pub!

Haven't been in here for ages but the food was lush and James was nice and friendly to me and my partner.Id definitely come here again :)

Always a good atmosphere. Staff are always great and up for a laugh especially Iwan and Dan both top guys.

Love stopping in Three Elms whenever I pass through Cardiff, a lovely local pub with stellar food & drink, beers on tap. Have to shout out one staff member in particular James, an absolute sweetheart, took great care of us. If you have the pleasure to meet him when at the Three Elms you're in great hands xx