Three Elms in Cardiff

After not eating here for a couple of years we were really looking forward to coming back here (as it was always good pub food). I don’t know what has changed but it was all terrible. Service - our mains came before our starters. When we said our starters hadn’t arrived the server just grunted and walked away. One starter then arrived half way through the meal and the other after we had both almost finished our meals. We were given no cutlery or even told where to find it. I had the katsu banquet, which was essentially fried chicken nuggets, wings and chips with an artificial tasting salt and pepper seasoning just dumped on top. The katsu sauce was also congealed. I wish I’d taken a photo to show how bad it was. At the time we were there, there was a pub quiz which was no problem but the questions were being blasted through a speaker (we were away from the main quiz area) which was really uncomfortable. Overall it was just a really negative experience and won’t be returning.

Lovely food. Great service from Ellie. Friendly pub with good vibes and decent prices.

Very friendly place, great atmosphere and the food and drink are really enjoyable.

Excellent food, excellent service, perfect place for a family get together

Lovely food,presented nicely and hot,served quickly,

A last-minute decision to eat out and we decided to at the 3 Elms. I'm glad we did as the food was above our expectations and Jessica, our hostess, was fantastic and nothing was too much trouble for her. She is most definitely an asset to the company and we hope to return again.

Went with mates on Friday 1st November fab place to drink friendly staff. Cheap drinks lovely food landlady a lovely person

Came in with some friends for a meal and had a great time, our server - Chris - was very helpful, friendly and attentive during our visit, would definitely recommend The Three Elms for a great night out 👌🏻

Great atmosphere, loved the food, our server was Chris and he was very helpful and attentive

Iwan was very helpful on Friday night, me and a few friends booked a table in advance and had a good night! Will be back very soon! Chocolate Fudge Cake was delightful also! Highly recommend The Three Elms!

We had a lovely evening at the Three Elms, Whitchurch recently. The food was great and our server Chris was very helpful and attentive and did come back to make sure everything was fine with our order. Would recommend it any time

Came in today for steak and chips had excellent service from Luke . Food was lovely will be coming back again

I would highly recommend the three elms, I came here with my family for lunch and it was great. The whole experience was fabulous, the food was fab and the service from the staff was amazing. I was served by a young lady called abi who made me feel very welcome . I would definitely recommend the three elms to a friend

I had a wonderful time at the Three Elms this weekend! The atmosphere, food, drinks and service was brilliant. Chris, in particular, was very attentive and very quick with my drinks order.

Amazing staff really helpful jade is so helpful and caring will defiantly be recommending this place to all my friends

Popped in for a quick bite with the Missus, food was brilliant and the servers, Sian and Chris were very polite and helpful with all of our questions

Been coming here for a while now and our experience has always been a good one. Food was always lovely service was great a lovely all round place to bring the kids for a cheap meal out. We visited yesterday for the first time in a few months and noticed for a Friday night the eating areas was very quiet. Anyway we ordered our food and decided to try the new Burger on the menu. Food arrived quickly. The girls burgers were great, but when we tried our burger the taste combo was awful. I would in my opinion had presented the burger on the plate and not cut in half in a dish with the cheese and chilli sauce smothering the bottom of burger making it soggy. Being a ex chef myself I would definitely tweak that meal and the tastes as it wasn’t a great taste it was like eating soft melted cheese with stewed steak and a hint of chilli all mixed in one. Also noticed the mess all over the carpets in our surroundings, with just a stale odour. We will come again I’m sure but this experience wasn’t good feel like it’s gone down hill to where months ago we couldn’t get a table to eat unless we booked.

visited today, great hospitality service from jessica and iwan, both very respectful, helpful, friendly, really enjoyed my food, myself and girlfriend will be visiting again!!!

Called in yesterday I was greeted by Jess with a smile and a friendly manner as was all the customers she served.Jess even took drinks to people's tables if they were less mobile,one of the best visits to a pub in Whitchurch.

Hit+miss with food depends on who opens packets! Good on this occasion. Friendly staff. Toilets are dismal. Very slippery floor in one at end of bar. No lock on other one.

Came here with my sister and young kids and ordered a medium rare steak. Steak came out overcooked and let the server know and without a problem took it back. She even asked the kitchen to cook my steak rare. 20+ minutes later my new steak came out and was more well done than my first steak (picture below). Server asked how it was and told her it was well done but will try and eat it. Unfortunately I find well done steaks tough and dry and couldn't eat it. I went up to the bar and asked the manager for a refund which she gave no questions asked. Neither the manager or server seemed surprised by the kitchens efforts. Will return for the good prices as a family and the fact the service was good despite the food but will not be ordering a steak from them again. Haven't had an issue with my steaks there before this (haven't been since April) and just felt let down by the whole experience as was my first time eating out in over 6 months.

Good atmosphere with reasonable priced beverages. We attended this establishment after eating at a local restaurant. To be honest, this was not our first choice as there were other pubs near to where we were and ones which we have attended previously. However, they were closed. Which we were glad of once we got settled here. Staff were attentive, landlady Jade was superb and the end of our evening great. Thank you.

Great place to come and have drinks with the lads. Place looks a lot better now. Well done to Jade and the team.

Went for Sunday lunch, very nice but could have been warmer & didn't get as much meat as usual. Bit busy in there so staff seemed rushed off their feet.

The service was super from both front of house team and Kitchen team. Went with family , 3 of us in total. Food was delicious. Hot warm and tasty. The bar staff, Iwan and 2 female staff made sure customers were not kept waiting. Will definitely return.

Friendly, good food, varied menu and comfortable surroundings. What not to like!!!!

Had a very good meal at a very reasonable price. Service very quick when we visited. James and Sian were extremely pleasant and helpful. Downside was that there was a poor selection of real ales and the decor still looking very tired.

Visted the three elms for a drink ended up having food watching staff bringing it out looked amazing had to try for myself the food was amazing so fresh and hot the staff are very helpful and very polite very nice and clean lovely atmosphere will be visiting again

Friendly staff and great food. Offers available every day. Visited with family, everybody enjoyed their meals.

The staff here always sort us out for great seats when booking for a match day! Great selection of beers & the food is great too!

Usually come here and it’s nice food but was awful on a sunday. We had a sunday roast, the carrots and green beans weren’t cooked at all and had THE smallest amount of mash i have ever seen. My baby had tomato pasta and chips and didn’t eat a bit of it and i don’t blame her🤢 Pasta tasted like washing up liquid and her chips were just outright disgusting. We come here regularly and the food is always ok but will never come again especially on a sunday. They forgot half of our food too as they do everytime. Each time we have come here we’ve had to ask for a part of our meal because they’ve “forgot” it. Was absolutely empty and for a sunday thought that was quite strange😬

I was served by someone called Abby who was lovely and helpful and made me feel incredibly welcome. I'd definitely come back in future if I knew she was working

Amazing customer service today from Luke😊 Great food, Will be returning again!🍔

Clean environment. Nice food.Reasonable prices.

Excellent food as always. Friendly and efficient staff. James was friendly and helpful. Lovely atmosphere and a menu to suit all budgets.

Great value for money. Evan was very helpful.

First time I have visited for many years. A tasty meal ( Sea bass fillets) and a pint of Guinness. Friendly staff and good food, all very nice, thank you.

Lovely place, good customer service been coming here for years!

Food wasn't very nice like they been shopping at Iceland for basics cheap food even spoons has better quality

Great service from James and fantastic burger deal

Chips were frozen chips cooked but still hard/ frozen in middle, fish was not nice, we had a combo of what was all rubbish and some sort of burnt bread with red sauce, awful wont be going back

Jess gave amazing service yesterday always a pleasure to drink there

My grandfather and myself often like a lunch out at the Three Elms in Whitchurch, the food’s nice, the gin is plenty, and the servers are always lovely - we get recognised by Sian who works there, which is nice to be remembered (for the right reasons).

Stayed for a week in the south of wales and ate at a lot of different places and this was easily the best place by far however I would say it was tied with a chippy in porthcawl that had great food options that were GF but overall the food here was 10/10

Ok experience but Booked a table before hand and once arrived waited a while before someone noticed us waiting, but I get it, staff were busy. We then got told that someone was actually sitting on our table but we could sit on table 31, went to 31 to find people already on that table. Went back to wait by the desk before someone evenually came and we explained what had happened who pointed us to another table that hadn't been wiped down and was covered in food. I ordered the southern comfort texas toast and I was literally served half a loaf of bread that wasn't properly toasted and I didn't realise until later that there was also no cheese in it. I'd probably come back as the two for one burger deal is worth it but wouldn't bother booking a table as they give it away anyway and wouldn't come during school holidays.

Lovely pub staff very friendly lovely food

Stopped off for lunch today in the 3 elms Whitchurch with our granddaughter we all had a lovely meal served by James who was very polite will definitely return thanks all

Come here monthly for lunch, with a group of friends. Good food and drink at excellent prices, especially as we are all retired . Highly recommend. I do agree that the ladies loo definitely needs a refurbishment.

Lovely staff, very helpful and friendly but pub needs a good clean and refurb

Fantastic trip! Iwan behind the bar is quality he knows his stuff! Will 100% come back also Abi on floor is very polite and is also very professional

Brilliant pub, nice food lovely atmosphere defo recommend.

Came here with the Husband and kids earlier, my Husband said his Steak Sizzler was amazing and our server Chris was very polite and helpful

Loved that they had zero alcohol sparkly wine and 2 for £5 even better

Had a lovely curry and a pint for £8. It was really lovely and staff are brilliant. Highly recommended.

Great and friendly service from Chris behind the bar will definitely come back

Lovely pub but really dissapointed as food awful today had chicken new yorker which came with what looked like chicken thigh it was that small instead breast chicken absolutely tasteless dont know where bacon was and awful pointless bit cheese on top with the skimped side frozen fries and frozen peas enough for child peas where like bullets my husband enjoyed his burger but said sweetcorn cob was awful and the peppers and onions on skillets tasted funny always had great food here and atmosphere fab but food as let this beautiful pub down today which don't think we will return

Needs a new cook ,yet again food was not very good.

A family sunday lunch made better by the very helpful lady behind the bar. She went out of her way to help as we had a dog and forgot to mention when booking.

Very good food and service 👌 staff were amazing

I am a regular at the Elms ,I would highly recommend this pub to anyone. Every staff member is very welcoming and love to have a friendly conversation. I am often served by a young lady called Abi who serves me my Guinness with a lovely heart drawn into it. The food in the three elms is great quality and I love. Great service!

Both Abi and Jess where both on bar, food and drink where lovely, server for food and drinks

Had a great day at the elms , I was served at the bar by a lovely young lady called abi who made me feel very welcome. I also had some delicious food where I was served by a lady called Kate who ensured everything was perfect with my food. I would highly recommend the cheesy garlic bread and I would definitely come back.

Food was great, Evan the table/ bar staff was very friendly.

Always really nice food and staff! Abi was brilliant today! Recommend!

Always a delight, have lived in the area all my life and I can confidently say that experience has never been as good as it currently. New bar staff like abi take the time to get to know you and make it feel like homely pub it is.

Abi was very friendly and attentive. Service was quick and very easy to order online. Food was fresh and tasty, thank you x

Great pub food, easy parking, friendly staff.

My guest almost swallowed a jagged piece of glass that had been left in a pint glass. When I asked the manager to exchange the pint for a bottle - as my friend didn't feel comfortable with the state of the glassware - she told me I couldn't exchange the drink. I had to accept a 3-5 day refund and buy a bottle to replace my friend's drink. As a bar manager with 16 years of experience across several national bar groups, I'm well aware of the process surrounding placing a drink onto a tab and cashing it off as waste at the end of a shift, before z-reading a till. It would appear that the sum of one bottle against yield is more important to Green King than their duty of care toward their customers. If any of my staff had broken a glass, I would make them un-rack every glass, put every glass and the runner through the glasswash, and hand scrub the surface. If a piece of glass wound up in a customer's mouth after that, I would refund their drink and comp their next drink. This is a fundamental aspect of good customer service that I teach staff on their first shift. If Green King wish to seek regional training of their South Wales based bar managers and their regional operations team from an experienced trainer then please do contact me to discuss rates. The desired standard is not hard to attain; this experience proves that the current standard is measurably below acceptable and the ops manager is to blame. Edit: As you can see, Green King have asked that I contact them but haven't left an email address which suggests to me that they don't actually want to resolve the issue, they just want to appear publicly to be addressing the issue.

Quick efficient service by a member of staff called Chris very polite also.

shocking!!!! One bar staff on, NO ICE, 10/20 WAIT AT BAR!! TOILETS!!! FLooded Pee all over floor!!!! Will not be BACN

We had our end of season football meal here for a kid team. The boys absolutely loved it. We were given a section of the seating area, booking was hassle free and the staff did everything they could to help. The service was amazing. A busy Saturday night plus it's too get sorted and they did a great job. It happened to be karaoke night, the kids joined in and it made their day. Despite being a large group and having over 20 kids in the group, they were welcomed and cheered on by the locals. We've been as a family as well and it's always an easy place to be.

Very good bar staff attentive,and polite.

Love going to the three elms atmosphere is always amazing and the staff are lovely it’s a great place for family’s also

Great food and service, amazing!

I came in for food and drinks Iwan are the bar served me quickly and was very polite! Also really knowledgeable and recommended what to drink and eat! Will come back again

Stickig floors. Smells like hard partys. Needs some fresh paint.

Took my son and sister for lunch, excellent quality food and excellent staff

awesome visit! Bartender Iwan was excellent!

Large party so might be why, 13 meals. 1 served very late, 2 steaks ordered well done served rare. Otherwise enjoyable

Food is always hot and fresh. Some staff are friendly Bit Sian the waiter is always full of smiles and is always there to help if needed. She always makes sure my little one has colours and paper to play with just a genuine lovely lady ♡

Lovely food and great service by Sian as always

Went here Sunday afternoon 23rd June. Thought get something to eat and watch the football. Ordered food and a drink when the food arrived it wasn’t great. My husband’s chips were cold chicken was dry on both meals. Pub is very run down and toilets were disgusting. Will definitely not be going back

Very nice friendly staff, nice food they have a specials menu two meals £12 great value.

I was going to an event in Cardiff. I went for dinner afterwards. I had a good dinner of Fish and Chips. Which were cooked very well. The staff were friendly and helpful. My waitress, Kate looked after me but was not obtrusive. They had a good menu with a variety of items. I will be visiting The 3 Elms again next time I'm in the area. Wonderful.

Went to three elms for a lunch as it was local to us. Food was fantastic, customer service was great I’d definitely go back there again.

Wicked atmosphere, especially a Friday night. Great boozer with your mates, the awesome food is an added bonus. Highly recommend.

Amazing service and value for money would definitely recommend

Had a great mixed grill - sorry no foto

Plenty of choice on the kids menu

Great Visit! Iwan Was Awesome! If your looking for great service he's your man will be visiting again very soon!

Lovely Visit For Pub Grub! Iwan was excellent behind the bar very polite and very efficient in serving me and my husband! Will visit again no doubt!

Lovely little pub little out of the way but food was fab and service with a smile. Worth a visit if in Cardiff anytime

Lovely meal , served by Sian .I can't fault the service .Sian was welcoming and made sure we had everything we needed .Lovely atmosphere, and we thoroughly enjoyed our Bank Holiday afternoon .

Sian was fantastic,and the food and all the staff are second to none I visit this establishment frequently, and nothing is ever a problem. Well done, green kings and the three elms every visit is truly a pleasureble one ⭐️🌟⭐️🌟⭐️👏

Good service, good reasonable.

2 for 1 burger deal fantastic for the money great service and lovely to see jade back

Fair play food was banging big portions, first time going there, staff was very friendly, I’d recommend this place to anyone, can’t wait to go back

Fantastic venue, great atmosphere, food is stunning. Great staff, especially James, he's friendly, can't do enough for customers. We will definitely be returning

The food was wonderful and our server Debbi was wonderful

The food was great and our waitress Debbie was great