Based on 858 opinions finded in 2 websites
Based on 858 opinions finded in 2 websites
Nº 747 in 1625 in Cardiff
Nº 125 of 255 Other cuisines in Cardiff
Opinions
Nice friendly staff good food nice ales prices reasonable what more you want 😀
robert murphy . 2025-03-20
MORE AT Google
This is a very good place. I went there with no booking-and was seated in the bar area as the restaurant was full (a good sign). I was able to choose from the full menu which was fantastic. I had a main course-rabbit in bacon with a small rabbit pie and a side dish. It was totally delicious. This place on a Wednesday seemed to be doing really really well-like its sister restaurants I imagine in Bristol and Vale of Glamorgan (which I’ve been to twice-fantastic). Definitely want to return to.
Robert Stephens . 2025-03-14
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Fabulous service and great selection of real ale
David Mcdowell . 2025-03-11
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Nice pub with a good range of beers and wines (though not cheap), service good and it's comfortable in the bar and beer garden.
Mark Gregory . 2025-03-05
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Not stayed overnight. But as a pub and restaurant, great food, good friendly service, tasty beers and generally a very nice atmosphere about the place.
Jonathan Foakes . 2025-03-01
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Consistently excellent, seasonal food and outstanding service - always a favourite in Cardiff, thank you!
Shams . 2025-02-22
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Delicious food, the wild mushroom arancini was amazing!!!
Dion Jones-Bauer . 2025-02-22
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All the dishes were way too salty when I went for a Sunday lunch to the point that some were downright inedible and left you feeling thirsty for a while after
Aadi Ramesh . 2025-02-05
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Tristemente después de escuchar buenas críticas nos quedamos muy decepcionados con el servicio y la organización. Después de preguntarse durante unos 30 minutos qué había pasado con nuestra comida principal el camarero dijo que se habían quedado sin bistec debido a 18 cubiertas en la habitación de al lado. La disculpa estaba realmente fuera de control y no podía creer que no habían comenzado nuestra comida. Parece haber poca preocupación con respecto al calendario de las mesas. La comida en sí era buena, pero falta ambiente.
rhiandonnelly . 2025-02-01
MORE AT TripAdvisor
Nice restaurant, friendly staff and good food. Went with work colleagues twice and will return again.
Bobbi Bister . 2025-01-27
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Bar restaurant, very nice place. Great rear beer & food garden. No onsite parking but worth finding a street spot and walking a bit.
Stuart Jonez . 2025-01-11
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El Heathcock tiene una reputación bien merecida por su excelente comida y nuestro menú degustación de 7 platos con amigos no fue la excepción. Las porciones son grandes, sin embargo, mucho más de lo que podríamos hacer frente, así que si tienes un pequeño apetito, puede ser mejor ir por el menú de compartir. El dormitorio era amplio y el baño enorme. Sin embargo, faltaban muchos pequeños toques, dejando claro que nadie había pensado en los aspectos prácticos de quedarse allí. Todo pequeño en sí mismo, por ejemplo, no hay papelera para poner vainas de nespresso, etc., solo una silla, sin espacio para colgar vestidos largos. Envié una lista por correo electrónico a la dirección con la esperanza de ser útil, ya que son estas pequeñas cosas que hacen la diferencia en la comodidad de una estancia. Era bastante ruidoso a pesar de que habíamos pedido una habitación en la parte de atrás debido a un generador muy ruidoso y juerguistas en el jardín hasta bien pasada la medianoche. Disfrutamos del hecho de que el desayuno era a través de vales para la cafetería Heathcock en la calle principal, ya que nos dio flexibilidad adicional. Así que en general, 5 estrellas para la comida y 3 estrellas para el alojamiento.
SEWMST . 2024-12-26
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Excellent beer garden and mini menu - covered beer garden in the winter
Hywel Llion . 2024-12-13
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Wow! ¡Ese fue uno de los mejores almuerzos de domingo que he tenido en años! El pub y el restaurante eran preciosos. El personal era muy amable y eficiente! Los 3 cursos eran exquisitos. Georgia era tan grande y servicial con nosotros toda la noche! Definitivamente regresando.
scott . 2024-12-10
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El restaurante acaba de lanzar su menú festivo que es bueno hasta Navidad. Las opciones incluyen elementos que no se ven a menudo en los menús, lo que hizo que nuestra tarea sea más agradable. Ofrece una gama completa de entrantes, tuberías y desiertos a un precio fijo para dos o tres platos. Nos instalamos en la red y el desierto y disfrutamos de cada plato. La presentación, la calidad y el gusto fueron excelentes. Sin embargo, solo un punto: ayudaría al nivel de ruido si hubiera materiales de absorción de sonido como cortinas cuando el restaurante está lleno.
paco1784 . 2024-11-29
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Superb evening made extra special by the appearance of some oysters even though they had officially run out. Attentive and considerate staff, great food and lovely place. Thanks so much.
Steve Ramsey . 2024-11-24
MORE AT Google
Excelente comida y personal increíble. . camarero sin duda sabía sus cosas. Tuvimos la tarta de compartir y el casete entre las 4. Comida increíble. Sin duda volveré a visitar y rexommend. . Gran ambiente.
DayTrip05143313932 . 2024-11-22
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Fantastic Sunday Roast. Best in Cardiff. Worth booking in advance.
Sam Harries . 2024-11-03
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We enjoyed a unbelievable meal on Saturday night and the service was fantastic!
Marc Thomas . 2024-10-27
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I recently had lunch at this gastropub, and it was an overall pleasant experience. From the start, I was warmly welcomed by a friendly staff, who were attentive without being intrusive. The atmosphere is modern and relaxed, with decor that really invites you to settle in and enjoy your time. On the food side, I was particularly impressed with the tortellini, cooked perfectly al dente, with a memorable texture and flavor. For dessert, the poached pear served with custard was another highlight – the mix of flavors and textures was smooth and comforting. The only minor disappointment was the stuffed rabbit as the main course, which lacked a bit of character. I was hoping for something with a bit more punch, though it was still enjoyable overall. All in all, this is a spot I’d definitely recommend, and I’ll be coming back to explore other dishes!
Dominique . 2024-10-26
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Biblical wind and rain and the M4. And then The Heathcock. All warmth of welcome and superb Bloody Mary. A Sunday lunch to banish clouds and set the world momentarily to rights. Really good focaccia and butter. Sweet oysters with apple and fennel, ox heart skewers with good green sauce. Then the main act, roast porcetta stuffed with butternut squash and sage, awesome crackling, a moreish mustard sauce, goose fat roast spuds almost as good as home cooked and tangy tasty cauliflower cheese. There was pudding and a great macchiato, but nothing really mattered after probably the best pub roast ever. Joyous cooking. One to be repeated, definitely worth a journey.
Sophie Harrowes . 2024-10-20
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Me and my partner visited for the first time yesterday after a from a friend! The seemingly typical British pub on first appearance truly dazzled us! The restaurant was quiet and well laid out, the staff were extremely attentive, well mannered and helpful.. and the food …we had the tasting menu and it was stunning! The chef seriously knows how to put flavours on a plate!! Will definitely come again 👏🏻
joshua edwards . 2024-10-10
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Newly arrived in Cardiff, I was invited to have a beer at this PUB with my housemates. The bartender was very polite (I ended up forgetting to ask his name, but my English isn't the best yet and I'm dealing with the embarrassment of speaking), but he ensured I got a Guinness served at an impeccable temperature. The atmosphere is cozy and evokes a style that's both classic and modern at the same time. A pleasant surprise, and I will certainly return to get to know it better!
Rafael Hoss . 2024-10-07
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Great food. Good selection of wines and Beers. Great service.
WIN HTUT . 2024-10-04
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I think this is a truly remarkable stay and the staff are very accommodating. Great food/wine list too, beautiful decor, free parking on roads nearby and a lovely location that is close enough, but not too far from the centre which forms the hustle and bustle that is the friendly and welcoming city of Cardiff. Thank you for going out of my way to ensure I was kept safe and warm as a solo traveller. Highly recommend this hotel 😊x
Asha . 2024-09-16
MORE AT Google
Highly recommend, Georgia and Tom were fantastic and food was insanely delicious!
Rhian Lewis . 2024-09-14
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Felt the need to write a review on this because of how outstanding it was. Went for Sunday Lunch for my wife's birthday because we love the Hare and Hounds so much. We arrived 30 minutes early for our reservation but we were still immediately seated, drinks and water arrived extremely quickly but more importantly the food took 15 minutes from ordering to arrive at our table. The quality of the food was outstanding and our service was impeccable despite it being a bit busy. My wife said she has not experienced a Sunday Lunch like it before, there just wasn't anything to fault them on. Highly recommend and NOT crazy expensive!
Rory C . 2024-09-09
MORE AT TripAdvisor
Came here for a joint birthday celebration and unfortunately the service really let it down. Waited nearly an hour for starters, and we had to order more drinks at the bar twice as we were never offered more by a server (despite clearly being empty-cupped for a while!). We also had to go up and ask for the bill at the bar, and go up again to pay due to being practically ignored all night. The food was lovely and the staff themselves very friendly, when you could get their attention anyway. But after paying £300 between 4 of us, including a hefty service charge, we were not impressed overall and the experience didn't reflect a Michelin restaurant..
Jamie T . 2024-09-02
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Was in town to see family and friends this weekend and my buddy suggested the Heathcock. I'd been to the pub in the old days but I was amazed at how nice the new owners had made it. What a lovely spot. First and foremost, great food! We had a selection of small plates, including a pea and courgette salad, sweetbreads, pigs cheeks, and pollock. We had some lovely wines by the glass and I really enjoyed my panna cotta desert. Service was relaxed and friendly; which is how I like it. And I thought the atmosphere across the 'venue' was great, even given that there were two wedding parties in at the time. Next time I'm in town I'll definitely be going again. Thanks!
Alex McCallum . 2024-08-12
MORE AT Google
The food was exceptional, generous servings, excellent service and a very enjoyable experience. Definitely recommended.
Katharine T . 2024-08-11
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Exceptional food. In a league of its own, really.
Devika Narayan . 2024-08-10
MORE AT Google
Amazing food at Heathcock! We enjoyed the great variety of small dishes, definitely will be returning
georgia . 2024-07-28
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Amazing tasting menu with wine great meal and service
gareth jordan . 2024-07-20
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Good quality pub food done fancy. Their sharer dishes are usually ace. Good selection of drinks too.
Bivin Mathew . 2024-07-19
MORE AT Google
The quality of the food was really good. A lovely meal. However we did wait 1hour+ for our food , which wad just 2 roasts and 3 sides.
T T . 2024-07-07
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Great service, great selection of beers, amazing food. Dog friendly
Luke . 2024-07-01
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Love this pub, with gorgeous garden at the back, excellent bar staff. Prime location with good food,what's not to like
jayne williams . 2024-06-18
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We ( the wife and I) had a great overnight pit-stop on way to a local wedding and stayed in room 2 with garden view. Close by the local cathedral. Nice location Atmospheric pub. Very attentive staff. Thanks all.
David Blake . 2024-06-09
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Four of us visited on a busy Saturday evening, we are lucky enough to be regular diners and and have visited a number of Cardiff restaurants in the past 2 or 3 years so we all know what we like and we all liked it here. Lovely, attentive, informed service, an interesting menu that has the sense not to try too many things and a super relaxed atmosphere. It was a small plates menu and we had a mix of the meat, fish and vegetarian options. Possibly the vegetarian options might be a bit restricted but if you are a pescatarian then there is plenty of choice. And here would be my one criticism, one of the fish dishes has a chicken sauce which whilst delicious does take one choice away from those who prefer not to eat meat. All in all a really enjoyable evening, wouldn’t hesitate to return.
Peter W . 2024-06-09
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We visited Llandaff for a party celebration and decided to stay at The Heathcock, And we have to say our room was excellent from decor to furnishings, The staff couldn’t do enough for you and food was also excellent so many thanks for our wonderful stay with you, Would definitely visit again Many Thanks Carl & Lynn
Carl Wallace . 2024-06-02
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Service was a little chaotic the first 20 mins and we had to ask for the bottle of wine we had ordered when given our menu choices when the starters arrived. The food was beautiful as ever & the service improved considerably
Άντριαν Γουότς . 2024-05-30
MORE AT Google
Great selection of proper beers! Nice atmosphere!
Dave Purcell . 2024-05-30
MORE AT Google
Greatly enjoyed the tasting menu. Service, atmosphere and food were all fantastic. Very accommodating as we had some special dietary requirements. Faultless evening. Make sure you're good and hungry before you go as the portions are generous for a tasting menu. The menu included welcome drinks and no supplements for any items so overall was pleasingly good value for money. Will definitely come again.
Mary Lawrence . 2024-05-25
MORE AT Google
The Heathcock is a lovely, warm, independent pub. The food is often locally sourced, creative and delicious and v reasonably priced. The drink selection is v good and it's in a great location with walks on the Taff nearby. I have no affiliation to the pub but have visited a number of times and was surprised to read some of these reviews. I think people giving low ratings because of a slight 'lack of atmosphere' or a bit of salt (when they got given free food after) need to think about the repercussions such reviews can have on independent businesses that are trying their best in a v difficult climate. If we lose all our independent pubs to weatherspoons and big chains that only offer hamburgers you'll only have yourselves to blame.
E F . 2024-05-23
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Stopped here on the way back home for a very late lunch. Even though it was a Sunday and I hadn’t booked they let me order some food. I had a glass of white Viognier and some rarebit. Delicious! Staff were very friendly. Lovely atmosphere, lots of character and clean. Dog friendly too 🐺 👍
Peter . 2024-05-12
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The Sunday lunch here was probably one of the best I've ever had - so delicious - everything cooked to perfection! The atmosphere was lovely too - and friendly and efficient staff.... faultless!
Departure563938 . 2024-05-10
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This was difficult to score. The staff were excellent and attentive so no complaints there. However there was a lack of atmosphere in the room which looked quite stark. It would benefit from redecorating with darker colours and some pictures on the walls. Food wise, my starter was excellent but my partner who had the crab was very disappointed. The portion was extremely small given the price, literally two mouthfuls and it was gone. The mains were fine, nothing wrong but nothing exceptional. Was it a bad experience, no! Would I rush to go back, no again. Would I go if invited with friends, yes. All in all an ok experience
Glyn Morgan . 2024-05-07
MORE AT Google
Don't consider the Heathcock "just" as a Pub : it's a really fine dining experience, with fresh products (oysters, homemade surdough, asparagus mousse, But it's also an experience, with really great atmosphere, with a nice beer garden and good beverages, but sufficiently separated so that you can chose your ambiance, and even go from one to the other (pre dining drinks in the garden, and a more quiet room for the dining). To be noted : the service here is absolutely marvelous. Nice, friendly, helpful, you feel welcome as a family member, while not being too pushy at the same time. Real kudos to all personnel here !
Yves L.Y . 2024-05-05
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Very slow service with no interaction. Food was good as usual but the service really let it down. I wouldn't bother going again unfortunately.
nicola vannet . 2024-04-28
MORE AT Google
It was quiet when I visited with friendly atmosphere and staff. An interesting selection of nice ales too. We had a very pleasant evening and I'm sure will be back.
David Lewis . 2024-04-18
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After touring Snowdonia we decided to spend our last two days in Cardiff. I had read about the Hare and Hound and how great their food was, so I decided to stay in their sister establishment, the Heathcock, as not only is it a pub and restaurant but it has accommodation. We booked a meal in the restaurant for the Saturday night. The Heathcock is in llandaff a leafy suburb of Cardiff 2 miles from the centre and a lovely walk in if you’re up for it.The building is over 100 years old with lots of character and charm. The pub is always buzzing with local patrons and has a lovely beer garden outside with a herb section that services the dishes in the restaurant. We were met by a member of staff who carried our bags and showed us to our room. The only drawback was I had a large case after travelling for 8 days previously and the stairs were somewhat winding. The room was fabulous, overlooking the beer garden,beautifully furnished , supplied with water a little fridge and a coffee machine. The beer garden did not impact on our sleep (I’m a light sleeper) as closing time was 12 am.The bathroom was big enough to have a party in with a roll top bath and separate rain shower. We enjoyed the atmosphere in the pub and beer garden on the first night and the staff were friendly, welcoming and efficient. We were in the restaurant on the second night .The food was delicious, and value for money. We had beer battered oyster to start, lamb and mackerel for main course and Madelines with salted caramel for dessert( with a dessert wine)They also have a well priced wine list. Again the service was seamless. We had breakfast on our last day and nothing was too much trouble for the staff. I look forward to returning when in Cardiff again.It is a little gem! The only other draw back is it does not have a car park so parking is in the residential street around the corner. However on a city break this is not an issue.
deirdre855 . 2024-04-10
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It's not cheap, but good quality and the service was very good too. Loved the Porterhouse Steak and it was perfectly cooked.
JP111 . 2024-04-06
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This is a lovely pub but to pay £12 for a large glass of house wine was a shocker. Awful. This is London prices. Most expensive I have come across.
Beverley D . 2024-04-01
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Had been looking forward to this but was totally disappointed! Kept waiting for table and not kept updated about when it would be ready. I understand people are taking their time but customers should either be told at the time of booking that there’s a time limit, or the establishment should take less bookings. The food wasn’t as good as I expected (given the prices and that I’ve eaten there several times previously) and I would go as far to say that I’ve eaten better in Cooper’s Carvery in Ely (very tasty Sunday lunch) and The Castell Mynach, which with hindsight I wish we’d gone to! However the Welsh Rarebit tasted delicious (the bits thats I could eat), it’s just unfortunate that it was difficult to cut through. Also, quite disappointing to discover that they’d run out of a few dishes (1 of which was beef and a Sunday roast was the main point of us booking ), so we ended up ordering the chicken pie (for 2) which was extremely salty. Not sure whether they underestimated the amount of plates (although given that they were fully booked a week ago, I would have expected them to be experienced enough to work out numbers needed based on bookings but being told “we’re busy today” is not acceptable as they already knew that! Needless to say we won’t be returning, especially as they had the audacity to add a 12.5% service charge to the bill and not answer me when I queried it.
AfroWales73 . 2024-03-31
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Fabulous service and warm atmosphere… However the food is incredibly salt, and sour :( But once I reflect it to the staff, the restaurant treat me a free dessert for free, so five star for the service.
Jiarui Li . 2024-03-27
MORE AT Google
We had the seafood tasting menu and it was amazing! Each dish was delicious with the monkfish and the pollock being the stand outs for us. The tasting menu was really good value for money with lots of great snacks, petit fours and a glass of fizz to start included. Would definitely try another tasting menu! Service was also great from Baris and Ellie.
Co1307 . 2024-03-25
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Very good food, fantastic service and atmosphere.
Magdalena Pisarska . 2024-03-21
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We really enjoyed Sunday lunch at the Heathcock. The food is top notch and the staff are really lovely - although the restaurant was very busy, they were unfailingly attentive and gave us lots of good advice when we were ordering. Will definitely come back as soon as we have an excuse!
Ailbhe D . 2024-03-05
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It's my local pub (also a restaurant and they have accommodation too). Beer is well-kept, service is good, the bar guys are really friendly. I go there twice most weeks
Owen Saer . 2024-03-03
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Me and my girlfriend had a Sunday lunch at the Heathcock last Sunday, off the back of a friend's recommendation. The good bits - my food was lovely, thought the beef was cooked to perfection, roasties were tasty and the cauliflower cheese was great. Service was friendly and welcoming and the cost in my eyes was reasonable. However the bad bits - we waited over 45mins for our meals to arrive, my girlfriends roasties were overdone and unedible for her. She was also gutted about having one single carrot ( I didn't really mind) it's a shame food took so long to arrive as it put us off ordering a dessert (the souffle looked great.) We was also seated in the building next to the beer garden, next to the door which made sitting there a cold experiance. Im keen to try again and see if this was a one off, however it will be hard to persuade the girlfriend to go again. I would personally give the Heathcock 4* however the girlfriend said her rating was 2* so I evened it out.
Oliver Carter . 2024-02-26
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We arrived separately and met in the bar,a great traditional pub atmosphere. Lovely, friendly,with a good choice of well kept cask ales. The menu was good and everyone thoroughly enjoyed their meals.The only downside is that there are no vegan choices and vegan requirements need at least 48 hours notice. The vegan guest was hugely complimentary about the vegan dish that arrived.
PWilli219 . 2024-02-23
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Fabulous food,drinks and service..We were celebrating my garandaughter Hannah’s 22nd birthday as a family..It was the best meal I have experienced in a Cardiff restaurant. Many thanks to the chefs and our waiter Lewis. Congratulations 👏🏻👏🏻👏🏻👏🏻👏🏻
Dave Roberts . 2024-02-22
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Three friends went for lunch and we were extremely disappointed with the food and found it a very disappointing meal, tiny portions and vegetables extra. Not only very expensive but included in the bill was an extra service charged of 12.5%.
Anne G . 2024-02-21
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Extremely overpriced, poor & slow service, mediocre food.
Olivia Tsim . 2024-02-17
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Lovely staff, great range of ales, fab three piece jazz group.
Rhiain Burberry . 2024-02-13
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A great experience, even though it was a day of international rugby the food and service was exceptional. No compromises! A excellent venue with a great food offering at a very fair cost, run by a team that knows how to provide an individual service.
David B . 2024-02-11
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Exceptional food, great beer, but a pub is only ever as good as its staff. We visited today, and it was the team that made it for us. Super chilled, very informal, but no less attentive. We were really impressed. Landlord; you owe these guys a beer, as they are the best thing about your lovely pub.
Stephen Cottam . 2024-02-11
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I mean, it's just the best local pub you could wish for. Amazing friendly staff, great wine and delicious food. Get some Oysters! Update :the bar snacks menu is superb. One of the best rarebits I've had
Paul Bobo . 2024-02-03
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Our new favourite restaurant/pub in Cardiff - a la carte menu and the Sunday roast. Divine
Charlotte Davies . 2024-01-25
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Lovely garden area with heaters. Friendly staff, nice drinks. Haven't had food there yet but it always looks delicious so will definitely give it a go soon. Dog friendly. Edit: finally got around to trying their restaurant and it was amazing! Delicious food, friendly staff, lovely atmosphere (apart from a table next to us that kept laughing uncomfortably loudly, but not the restaurant's fault - some people crave attention) and reasonably priced, especially if you consider being the Michelin Guide Restaurant.
Gosia D . 2024-01-14
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Lovely atmosphere and great food. Everything was tasty, fresh and hot. Portions are very generous!! The staff are brilliant too, very attentive
Lesleyelloyd . 2024-01-14
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Interesting menu, very good dishes. I had the courgette flower which was lovely and my partner had the pig's cheek starter which he said was delicious. Mains were equally impressive and the service efficient. It is higher than mid range prices but worth it. Good wine list too. I can't wait to try their sister restaurant The Hare and Hounds as I expect that to be just as good. Many thanks
Voyager58926043427 . 2024-01-04
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Excellent food, fantastic friendly service and a great atmosphere. Visited twice in December as wanted to try more of the dishes on the festive menu. The appetisers and the petit fours were a lovely and very delicious surprise addition, and the focaccia so amazing couldn’t stop eating it. Really hope the bakery gets the funding it needs. Wine list has enough variety without being overwhelming. The service is just the right level of attentiveness and all the staff are very friendly. Bar and restaurant area have a lovely vibe. Will definitely be coming back again soon.
Rebna . 2024-01-03
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Food was outstanding and I'm not a foodie. The home steak pie was the best.
Gareth Owen . 2024-01-02
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Sad to say that our experience was seemingly one shared by a number of diners here. The saltiness of the food really did render it unpalatable. The wine was decent and the serving staff good. But the food was ultimately let down by quite ridiculous levels of salt in a number of the dishes.
Shaun Coombs . 2023-12-29
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I am unfortunately having to write this due to lack of appropriate response from The Healthcock in regards to issues involving a food poisoning incident on 23rd December leaving 6 of our party unwell with suspected norovirus over Christmas as well as sub standard customer service in relation to this and a previous booking. We visited Healthcock on two occasions in two months, unfortunately both occasions have been extremely disappointing. November 2023 - party of 6 - Heathcock was out of food options to cater for a Celiac member of the party (they had prior warning in the booking made 2 weeks prior), meaning this person had no choice of their meal for the evening. We had a drink spilled over a party member by the waitress - no apology, we still had to pay for the drink, later a man behind the bar joked about this to the party, unfortunately this didn't land very well. They then left 5 desserts off the bill, the following day, on noticing this, we called to settle the matter, they did not even thank us for calling to give them the extra £50 we owed them. I responded to their auto email for feedback, very reasonably advising them of our experience, however I believe I was fair and complimentary in the areas where it was deserved. We had good food and despite these bits, had enjoyed our evening - everyone can have an off night right? Unfortunately, we never heard anything back from them in relation to this feedback. This felt a little underwhelming, even an email back to apologise for the spilled drink that we had still paid for would have been something. December 23rd 2023 - party of 14. Christmas Menu. 6 out of 7 people who ate the oysters became unwell on Christmas day with severe diarrhoea and vomiting, unable to keep food and fluids down whilst experiencing fever and fainting episodes. This lasted well into Boxing day. We emailed The Heathcock on Boxing day morning, to advise them of this asking for acknowledgement and for a return phone call (I couldn't get through to them on phone). They did not call me or acknowledge the email. Only doing so after we had already reported to Environmental Health and they had a visit to inspect their kitchen. They then emailed, blaming their supplier. Which in essence is attempting to absolve themselves of the obligation they have to serve food that is safe to consume. Environmental health are now involved and are investigating the food poisoning issues (they had advised us it is likely norovirus from the oysters served). Unfortunately their email of apology leaves much to be desired in addressing the extent of upset, discomfort and disruption caused by eating at the restaurant. Unfortunately, it is in keeping with the previous communications we have had with The Heathcock... overall absent. Their lack of care for customer experience is negligent and I have ongoing concerns about their food hygiene standards. I will not be returning to the restaurant and would advise everyone to also steer clear. There are so many restaurants in Cardiff that provide great food with great customer experience, not returning here will be of no detriment to us. Unfortunately the damage is done.
Lauren Phillips . 2023-12-27
MORE AT Google
I am unfortunately having to write this due to lack of appropriate response from The Healthcock in regards to issues involving a food poisoning incident on 23rd December leaving 6 of our party unwell with suspected norovirus over Christmas as well as sub standard customer service in relation to this and a previous booking. We visited Healthcock on two occasions in two months, unfortunately both occasions have been extremely disappointing. November 2023 - party of 6 - Heathcock was out of food options to cater for a Celiac member of the party (they had prior warning in the booking made 2 weeks prior), meaning this person had no choice of their meal for the evening. We had a drink spilled over a party member by the waitress - no apology, we still had to pay for the drink, later a man behind the bar joked about this to the party, unfortunately this didn't land very well. They then left 5 desserts off the bill, the following day, on noticing this, we called to settle the matter, they did not even thank us for calling to give them the extra £50 we owed them. I responded to their auto email for feedback, very reasonably advising them of our experience, however I believe I was fair and complimentary in the areas where it was deserved. We had good food and despite these bits, had enjoyed our evening - everyone can have an off night right? Unfortunately, we never heard anything back from them in relation to this feedback. This felt a little underwhelming, even an email back to apologise for the spilled drink that we had still paid for would have been something. December 23rd 2023 - party of 14. Christmas Menu. 6 out of 7 people who ate the oysters became unwell on Christmas day with severe diarrhoea and vomiting, unable to keep food and fluids down whilst experiencing fever and fainting episodes. This lasted well into Boxing day. We emailed The Heathcock on Boxing day morning, to advise them of this asking for acknowledgement and for a return phone call (I couldn't get through to them on phone). They did not call me or acknowledge the email. Only doing so after we had already reported to Environmental Health and they had a visit to inspect their kitchen. They then emailed, blaming their supplier. Which in essence is attempting to absolve themselves of the obligation they have to serve food that is safe to consume. Environmental health are now involved and are investigating the food poisoning issues (they had advised us it is likely norovirus from the oysters served). Unfortunately their email of apology leaves much to be desired in addressing the extent of upset, discomfort and disruption caused by eating at the restaurant. Unfortunately, it is in keeping with the previous communications we have had with The Heathcock... overall absent. Their lack of care for customer experience is negligent and I have ongoing concerns about their food hygiene standards. I will not be returning to the restaurant and would advise everyone to also steer clear. There are so many restaurants in Cardiff that provide great food with great customer experience, not returning here will be of no detriment to us. Unfortunately the damage is done.
LaurenEPhill . 2023-12-27
MORE AT TripAdvisor
incredible good and service, well worth a vidit
Lisa Rundle . 2023-12-21
MORE AT Google
Definitely a destination pub, but take the salt pot out the kitchen! Reading some of the reviews I keep reading over & over again about too much salt in the food. Sadly we had the same issue resulting in a reduction in our bill. However ...... full marks for lovely helpful front of house staff, an exciting menu (please take on board my salt comment!) and wonderful atmosphere. We loved your community vibe too. We'll definitely be back - to check on sodium levels! - and also try our luck at the pub quiz and sample the beer. Well done, and good luck to The Heathcock 👍
Hilary Sexton-Barrow . 2023-12-21
MORE AT Google
Gastro pub with a lovely vibe and friendly staff. Service from the kitchen was far too slow, particularly when we had been asked to pre order as party size was 8 people. Kitchen needs to get its act together to allow the serving staff to deliver in a timely manner. Having said that very gracious manager and staff did best to make amends. Consequently bill was adjusted. Better organisation would make it a truly memorable occasion.
NJL1961 . 2023-12-09
MORE AT TripAdvisor
Lovely evening meal, relaxed and friendly service!
Andy McCluskey . 2023-12-07
MORE AT Google
The best Sunday lunch in Cardiff! Superb service, superb wine choices and superb food! Thankyou for such a pleasurable experience guys!
Pete Bowley . 2023-11-13
MORE AT Google
Lovely pub and beer garden, great selection of ales and ciders. The food is very special, you'll be pushed to find better food in Cardiff. Recently had (amongst other things) the homemade gnocchi with mushrooms... still thinking about it! Yum.
Beatrice Roberts . 2023-11-05
MORE AT Google
Pub in un quartiere molto elegante di Cardiff con ristorante annesso, il locale è arredato con gusto e il personale è molto gentile e premuroso. La cucina è eccezionale e valorizza appieno le eccellenze gastronomiche del territorio, con piatti buonissimi ed eseguiti alla perfezione. Ottimo rapporto qualità prezzo.
Cosib . 2023-10-29
MORE AT Google
So badly managed and organised gastropub. The building is lovely and split in two halves, the pub lounge and restaurant. The pub area is always too busy so you struggle to get a table and the restaurant is always empty. Open the place up so you can sit anywhere and allow food to be served anywhere like a modern pub restaurant. It’s crazy that pubs still have a restaurant and ‘lounge’ area in this day and age, especially when the restaurant is empty and people don’t come in as there’s no pub tables free. This will get worse as the BBC housing estate is populated. The food appears too bizarre for my taste and as much as I respect the food direction, there needs to be more popular meal options. The empty restaurant is my evidence. We tried to hook a family meal here and that was disastrous. The booking was taken by phone. They promised an email to take our order but it never arrived. Upon calling they said they hadn’t booked our table but offered one at an unsuitable hour due to young children. causing us to not be able to attend. Everything feels like it’s all about the food and not about the business. Except I never see anyone eating the food. Please readdress your business model as this could be a phenomenal experience and a goldmine for the owners. Why not put the restaurant upstairs and the pub in the whole of the downstairs serving more accessible food? I want this place to succeed. It needs a fresh perspective.
Jeff M . 2023-10-21
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Had lunch on Sunday, menu is different from ordinary. Lovely choices ,however ,pricy for what it is , mind you ,it's Michelin 2021. Staff are friendly and service excellent . Toilets needs a refurb .
Marilou Price . 2023-10-20
MORE AT Google
Staff are friendly and attentive. Food was fresh, perfectly cooked and well presented. Overall a really pleasant meal in a nice environment with great staff, both kitchen and front of house.
Ian1997 . 2023-10-19
MORE AT TripAdvisor
Beautiful Sunday Lunch. Booked for 1:00 did not eat until 2.10. Service was slow. But the lunch was amazing
X7402KPsharona . 2023-10-08
MORE AT TripAdvisor
We have been trying to eat here since I moved to Cardiff and it was worth the wait! Delicious food, nice local cask and such friendly staff!
Betty Byron . 2023-10-07
MORE AT Google
Sunday lunch at The Heathcock. I had the lamb and hubby the pork. Couldn't fault the food, service or experience. Relaxed drink afterwards at the bar. Will definitely return.
821yw . 2023-09-28
MORE AT TripAdvisor
Let’s start off by saying this definitely deserves 5 stars, if not more. The atmosphere, staff and the food were all outstanding - this being from a chefs point of view too (which is rare!)
ManSam88 . 2023-09-16
MORE AT TripAdvisor
So much was lovely but the food was very mixed. Our group of four were relaxed and happy and not concerned with timings Happy to be in good company in a convivial pub we had visited before, with welcoming staff. We were brought complimentary bread and butter and salmon as they said they were running late. A lovely gesture- but we were very happy catching up and had not noticed the time ! What we did notice when the food came was very generous portions but that the food was over seasoned- especially the main courses. Fish and meat. The delicious main ingredients couldn’t shine because of this which was a shame. As it was a special occasion we did not tell the team at the time - so they didn’t have a chance to address. It is a challenging time for all restaurants and service industries so I was reluctant to make the criticism- but hopefully things will be better on a further visit. Thank you to the charming waiting staff .
JM56_13 . 2023-09-10
MORE AT TripAdvisor
Best gastropub food in Wales. Thoroughly enjoyed our family dinner and the service was fantastic. Thanks to all the hard working staff. We started with the bread which was fresh out of the oven delicious and had the gnocchi and the chicken ham and leek pie for mains. The gnocchi was delicious but the pie was absolutely outstanding. Served with cabbage and fries, it is a dish that our family will talk about for a very long time. It is a gorgeous pub as well and we will definitely eat and drink here again.
Z995CVstevee . 2023-09-03
MORE AT TripAdvisor
Wow, what an absolute food dream! The Heathcock is bar the best restaurant, dining and food experience I have had in all my travels and entire life. How lucky I am to have stumbled across this hidden gem in a Google search. Walking into the venue, it had a relaxed, warm and cosy UK pub vibe. The dining room, though, felt elegant and charming, which matched the food being served. Although travelling solo, I booked in for the Sample Tasting Menu and what a truly delightful and memorable experience it was. Each dish consisted of the best and highest quality ingredients, which all married together perfectly to create mouthwatering creations that had me unable to put down my spoon and fork. Each dish was fresh and flavoursome, and you could tell a great deal of thought, love, and care had gone into making them from scratch. The service was equally exceptional, and it felt like you were in a 5-star restaurant but in the comfort of a home. The Sample Tasting Menu was every bit worth the cost and it's still food I dream of often. If I could, I would jump back onto a plane to Wales for this food alone. A huge congratulations and my gratitude to the team at The Heathcock for creating a food menu of dreams.
Jessica . 2023-09-02
MORE AT Google
The food is always great. I messed up ordering a main not to my taste and looked at my Mum's dish which was my other choice droolingly so my brother had 2 helpings of the main which he greatly enjoyed. The first course was massive and delightful 😊 so I was happily full on the first course so I didn't mind my brother having my main. So next time I will order what my Mum had. The time before I came for lunch and we shared a load of little dishes which were delicious. The staff were great and tried to see what was wrong but as it was my mistake I told them it was my mistake and that my brother was happy having 2 mains. I love visiting my only sibling in Cardiff so I can visit this pub with amazing food.
Fran Brewin . 2023-08-30
MORE AT Google
We chose the Heathcock to celebrate our anniversary as we had previously very much enjoyed a meal here. However, last night’s experience fell well below expectations! We had made it very clear upon booking that it was our anniversary, this was not recognised at all by the restaurant. The servers were friendly, but the service was pedestrian! We had to wait a full 40 minutes for our starter and then nearly an hour for our mains. The starters were delightful. The mains, however, were very disappointing. The hanger steak had three minuscule cubes of potato and was immersed in some kind of salsa/guacamole mix… that I wouldn’t even put on nachos! My husband ordered the pork dish. This was tasty but in three bites it was gone! Upon payment, the server apologised for the poor service we had received (without any encouragement from us) and yet the service charge was still applied!! We didn’t stay for dessert due to the issues mentioned above. The Heathcock has the potential to be a very special restaurant… but currently it’s too inconsistent with service and quality/quantity of food.
Kevin M . 2023-08-20
MORE AT TripAdvisor
As always loved being here. Staff just the best as always but service was very long and delays unacceptable Won’t stop us coming back though
Gwynedd13 . 2023-08-20
MORE AT TripAdvisor
The worse experience I’ve ever had in 64 years! My husband ordered steak med/well. The order was taken but it was served rare/blue and the whole plate of food was cold. He rightly complained and they took his plate away. Next the manager came over to explain that the sauce with the meal would split if any heat was put into it (serve it separately then?). Next his food reappeared with the same pieces of steak (less one he has started cutting) the plate was very hot and looking at the food it would appear that they had just microwaved his meal. One piece of meat was all sinew and fat and the other looked like it had been nuked and was totally inedible. He complained again and I will be honest and say his voice was loud and forceful but he was pretty disgusted that a restaurant of that supposed quality would respond to getting it wrong by getting it even more wrong (it would seem the chef can’t take criticism and wanted to teach him a lesson). The rest of us had nearly finished our meal by now and he said he didn’t want a replacement meal. In fairness the manager did try to persuade him to have something else but he said he would just prefer to have dessert as we had finished and it was too late. Our table was cleared away and then the manager came over and told him that the complete bill was being wiped that they were not prepared to serve any of us with dessert and would like us to leave as she said he had been rude to her and the staff. I can honestly say my husband has not been rude to anyone and was certainly not rude to any staff. Yes he complained. Yes his complained was direct and to the point but he didn’t shout, he didn’t swear, he didn’t make any comments re the staff his only comments were about the food and these were more than justified. We were a group of 4 people in their 60s who have plenty of experience of dining out and have never in our lives been subjected to such a bizarre and extreme reaction to making a complaint about badly prepared and served food. Heathcock you got this one badly wrong had you served us dessert we would happily have paid the bill (minus the one meal) and would not have written a review but there you go instead you lost money and got a bad review into the bargain. No need to ban us we would never darken your door again.
Karen D . 2023-08-16
MORE AT TripAdvisor
Visited on a Friday night as guests of locals. We have visited several times before so we were looking forward to it. And it did not disappoint. The place was buzzing, from the bar to the garden to the restaurant, there was hardly a space to be had. Starters were very good cooking - whether it was Welsh Rarebit or Rabbit. We did the sharing mains. Chicken and leek pie, and the biggest sea bass I’ve seen in a restaurant. All perfectly cooked and full of flavour. Desserts were similarly impressive. Service from Natalie was welcoming, knowledgeable, smiley and prompt. Good beers and decent wine. All in all, for 60 a head, and a totally enjoyable evening it was good value for money. We look forward to coming back.
889SteveB . 2023-08-13
MORE AT TripAdvisor
Great food and service - will be returning.
Mark Rhydderch-Roberts . 2023-07-29
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1572 Opinions
We came here for bottomless brunch for a friends 21st. Miles was our host and was impeccable. He was friendly, accommodating and provided quick and efficient service. He even made his own spin on a pina colada as non were available. Food was also lovely. Would definitely come here again.
641 Opinions
Lovely food with fabulous service from the staff. Little cafe on the street, where people wander around with friends and dogs. Enjoy a good time here.
1703 Opinions
Matt was great. Service quick. Not many people here when we came. Would come again.
69 Opinions
Standard costa coffee that I just cannot seem to live without these days. Thanks guys xx