The Customs Shed in Cardiff

We were there on a weeknight so it wasn't busy. Good food.

Wow! Love this place! Mostly because the staff are fantastic! Lucky as they are far more helpful than the hotel staff! They go all the way to help as needed. Breakfast is really fresh and great variety. They cook eggs, porridge and vegetarian sausages to order. They have a pancake machine that my daughter loved! Most importantly they are eco minded and happy to do more when asked...they are making fresh smoothies for you to have and taking it table to table. I was offered but in a paper cup. Whilst paper is better than plastic, reusable is still better so I said, no. He then offered me it in a real glass. I accepted gratefully. It was delicious! More importantly, the next morning I came down and he came over with the smoothie in a glass without question! I was thrilled as I don't like the guilt I have to feel with unnecessary packaging. So I thank you for this! They also have jam and honey etc, all in dispensers, no plastic pots and not even those small jam jars so this is great! We didn't eat anything else as we were out but breakfast is a huge win! Staff amazing and kids eat free too so that helps as well! Thanks guys!

Nice little bar with good bar / gastro pub type food. Attached to the hotel, so prices for food and drink may be a little higher than you’re used to reflecting that, for what is essentially a bar rather than a restaurant. Having said that, food was very good quality and arrived promptly. I had the lamb in the photo. Good atmosphere, light airy surroundings with a live acoustic Guitar vocalist which was great.

We were visiting as a couple and were told that the restaurant was open till 10.30pm and the bar was open until 12am. We got into the bar at 21.31pm, we sat ourselves, which was no problem, and my partner went to the bar to get drinks and menus, we ordered, and got told the restaurant shut at 21.30, but they'd ask the chef, as we queried when asked earlier, by Ibby, that the food stopped at 10.30pm. We were allowed to order, and our starter that we shared, was lovely (mushrooms? that's when it all went bad!! We both ordered medium-well Ribeye , as the pictures show this wasn't the case, we were told we were fitted in, chef was finished, the food showed this! our peppercorn was (as told) watered down. we complained, and were asked If we wanted gravy instead as they had no peppercorn?? next minute we had less watery peppercorn? after the jelly like rib-eye, and the less than adequate back of house excuses, the only silver lining was Holly the Front of house server, Shocking that she hould have to bare the brunt of EHO 1% grading, when she's giving 100%! as hospitality owners ourselves, we understand the issues, but there is never an excuse for watering down anything ?!

Lovely Venue, super chilled atmosphere. Bar staff extremely welcoming and friendly. Food and waiters service was EXCELLENT, great to see things done at a high standard now adays. I wish back home had a venue the same as this one. Thank you, if I return to Cardiff I'll be back.👍👍👍👍👍

We ate here one night while staying at the hotel and the food was really horrible! The fried chicken looked and tasted soggy and mummified! We left it however, there was no recognition of this or asking for our feedback when the plates were collected and the bill was issued. Such a disappointing experience as the hotel itself is really wonderful.

It's decent food, but anything special. The service is impressive, though. Pizzas are great quality, but the taste could be better.

We had a really nice dinner at The Customs Shed and the ambience was great. The Sea Bass in particular was really good. The only slight downside was that although the staff were really friendly the service was quite slow.

Excellent lunch once again with first class service. Always a great welcome here. Thank you to Rayan and his team for going out of their way to make our stay a memorable occasion.

Fab food and lovely atmosphere. Felt really welcomed by the staff. The staff payed extra attention to our children which made our evening extra special and meant that we could relax.

We spent many hours here as we were staying at the hotel. Enjoyed many drinks and ordered food on the Saturday afternoon/evening. For a large party all the food came out together and didn't have to wait long. Food was beautiful and the service was amazing. Both the bar staff and waiting staff couldn't do enough for us and were very accommodating throughout our visit. Breakfast the next day was also very enjoyable lots of options and self service Hot Breakfast being constantly refreshed and topped up. Would highly recommend.

We had a great day out at the Customs shed. First class service, a lovely meal and we weee well looked after by Rayan and the whole team. Many thanks. We look forward to visiting you again.

Delicious food, reasonable prices & very good service

Friendly staff and tasty food. The Welsh Beef Burger was delicious and every member of staff was bright and cheerful. Nothing was too much trouble

Fantastic. Food amazing. Service staff and manager brilliant. Very clean all round. Returning in a few weeks and will be booking another table for the evening

Great selection of food, service was fantastic and everyone was very helpful. Great ambience and pricing was not too high.

Just impeccable experience from start to finish. Booked a table for my family to start NYE celebrations. Made to feel welcome and staff completely engaged with the whole family. Gave the impression that everyone was welcome whether a family with kids, dogs or just a couple. Nothing too much trouble, excellent food and a good laugh. 👌

A wonderfully warm welcome is always part of the service here. It really makes you feel as if you're returning to a regular local. Just on a scale suited to corporate entertaining. I particularly love the ambience of the listed building with tasteful industrial decor matched beautifully alongside massively high windows allowing the large space to be drenched in sunshine all day long. The menus are varied and our party of 25 were easily accommodated and everyone really enjoyed their well prepared meals and the service which was friendly, professional, and prompt. Will definitely be returning soon.

Just popped in for food on way home, as usual the most friendly staff possible.

Attempted to book a table there. Tel no on their website was the hotel one which took several minutes to be answered. I was then told that I would be transferred to the restaurant. Having held on waiting for call to be answered I gave up!

Breakfast jam is in a dispenser and is awful. I appreciate plastic free but something like Wilkin and Sons Tiptree jam is glass and metal so fully recyclable.

We stayed at Novotel and the restaurant was awesome. Loved the staff.. specially Sabina and Lit and Catia. Kids love them and wanna visit them next year..

Ottimo ristorante, chiaramente gestito con passione dal personale che è evidente si preoccupi di ogni dettaglio. Porzioni abbondanti e qualità ottima. Super consigliato. Complimenti.

Quello che sembra far davvero la differenza è l'attenzione del personale ai dettagli. Sempre molto disponibili ed è chiaro che vogliono fare bella figura. Si mangia molto bene, piatti molto abbondanti e di ottima qualità. Il cocktail della settimana offre una novità al vostro solito bere. Se siete sperimentatori e non vi affidate sempre al solito drink, potrebbe essere una piacevole scoperta. Ottima la scelta delle birre (la lager del Galles è ottima tra l'altro). Insomma, consigliato, ma non aspettatevi un ristorante 3 stelle Michelin, qui si respira aria di casa e a me, piace. Complimenti a tutto lo staff.

The food is reasonable for lunch. The staff however are really inexperienced and slow, they put me off going when im nearby. Expect for Lii, he was absolutely wonderful.

El pub d'un hotel Tot el que pots esperar d'un pub a regne unit

We had a decent dinner here, the friendly waiter greeted us on our way in (we were the only ones there at first) and ordered quickly. The food came out fast and we enjoyed drinks and watching some sports on the big screen TV. Kids ate pizza, husband at a burger and I had a steak salad (gluten free). All very average, hotel style food, not much to report on that end. The hotel breakfast buffet is in the same space. Kid friendly and fast. Our waiter was super friendly and attentive.

Amazing food and the people were so lovely! The price is a bit high but to be honest the food quality was amazing and so was the service for breakfast, lunch and dinner!

What a find ! Customer service goes a long way and this is the reason we have come back for the 2nd night of our stay here in Cardiff . Highly recommend and great value for money. 5* to Anthony , friendly and remembered us from our previous night dining here . 😌😌

Pretty straightforward quick service. Friendly bar staff good beer and nice food

Had a fantastic meal and service. Was initially concerned that it was based in a hotel but the restaurant, food, ambience and service exceeded my expectations by far. Antony, who served us, was an absolute shining star and the company should be very proud of him. Thank you for a lovely evening :-)

Delicious food and excellent service!

First of all great food, yes abit pricey but the steak was amazing you would have paid more at Miller and Carter. Point number 2 the barman Anthony, what a guy! Great company, lovey bloke and Made us feel very welcome. Will definitely be coming back here. Live music on Thursday night which was also great. Can't complain about our meal and drink in this venue. Thanks again all!

Comfortable atmosphere and a nice vibe. Seafood linguini was a good dish.

We found this little gem around the corner from where we were staying in Cardiff & what a little find it was! The staff were so welcoming & we had the loveliest guy wait on us. He was so chatty, helpful & friendly! The food was delicious & I devoured every bit of it! Such a cosy atmosphere & really cool vibe & decor. We were delighted with this find & would love to visit again when we're back in Cardiff.

We found this little gem around the corner from where we were staying in Cardiff & what a little find it was! The staff were so welcoming & we had the loveliest guy wait on us. He was so chatty, helpful & friendly! The food was delicious & I devoured every bit of it! Such a cosy atmosphere & really cool vibe & decor. We were delighted with this find & would love to visit again when we're back in Cardiff.

Overpriced, but the food is good.

Great ambience, great service and friendly staff. The quality of food was good. Taste was excellent.

Best service I have had in Cardiff by far. Staff were brilliant, so polite and attentive. Food was good. Place is really nice and clean too. Quick service. Can’t fault the staff.

The food was amazing and the coffee tasted great the place is nice and cosy perfect for business meetings

Nice food. Comfortable atmosphere. Which is a good thing as it is the only restaurant near this area. Roasted vegetable and olive tart.

We were staying at the Ibis budget and this was the closest place to have dinner. The staff was incredibly friendly and helpful, thank you very much! The food isn't the cheapest, so maybe not the best value for money (the salads don't have much in them apart from lettuce/rocket but the burgers are good) but it's good and the setting is really lovely.

I visited The Customs Shed on the 26th Of Dec with a few friends as we were staying in the Novotel and was really pleased with the service. The food was absolutely lovely, you definitely get what your pay for. And the staff were so friendly, we were served by Catia who couldn’t do enough for us, so we were very pleased! Thank you

Staying at the Novotel and popped in for a drink - Anthony was incredibly attentive and helped with any questions we had Also had a good laugh with him! The other bar staff seemed very nice though we didn’t actually end up speaking to them :) They could only accept cash for tips (at the time maybe?) though so if you value their service (which is great!) take some cash Would always recommend - great atmosphere and v rustic/old but modern feel to it all

Chicken tikka masala which seemed to be boiled chicken in tomato soup with so called naan bread which was brittle.

Food fantastic wish did not have starter main so big could not finish . Staff so pleasant

Both the guys in there were very attentitive and friendly. Food was really good too. Family friendly. Excellent all round.

Shocking service. They take drink order pretty fast but then just good luck waiting for food order. The girl just disappears second night in the row and the restaurant is not even full. Same was when asked for bill they just forget you there

We arrived too early for check in and so popped into the Customs Shed for lunch Our server was Emily who was lovely from the moment she greeted us, right up till we paid the bill A nice chilled place with comfy seating and a...

The staff here are lovely and really helpful. Couldn't ask for better service food and drinks are reasonable

I was staying at The Novotel, next door and was staying when the breakfast transitioned from in room to in the dining room. I have been up on a really long work trip - working long days for 7 consecutive days. The staff were the...

Our family of 2 adults and 2 kids dined here for dinner while we stayed in Cardiff for 2 nights. Basically it was the most expensive restaurant we visited and the food didn't match the price at all. All our mains were tasty. I got a curry which tasted great. We ordered dessert and the sticky toffee pudding came out cold! Due to covid-19 restrictions, all meals and drinks were served on cardboard takeaway plates and drinks in plastic cups. This ruined it a bit - eating our meals out of boxes even though we dined in and paid lots. The restaurant did look nice and seems like it would usually have a nice vibe, but covid-19 has possibly greatly affected it.

Lovely place Members of the gym at the hotel and stopped off for pizza and a drink on Saturday afternoon after a swim. Good food and pleasant service. If only the pool area could deliver to the same standard, because that is currently appalling !!!

What a lovely end of the day after shopping in Cardiff we decided to eat at this gem of a restaurant, The pulled pork starter was amazing followed by the homemade fish pie . All three of us had an amazing meal. The staff are...

Excellent food and atmosphere, perfectly handled especially as it was Valentines day, the set menu choice was perfect with an extreme delight being the ice cream bomb dessert which really took me back to my childhood.

Good quality food, slow service. Prices could be a little lower

Food is really good, service lets it down a bit.

I love this restaurant, the food is very good and I love the decoration .it is very cozy and modern at the same time. staff is very nice and helpful. I would like to special mention a boy called David.R who was extremely helpful.

The food was very average, couscous was soggy, chips a bit dry and there seemed to be some cheap vinegar chutney on a scotch pancake when we had ordered bruschetta, pictured. The wine menu had 175ml or 250ml. I ordered a small glass meaning 175ml but got 125ml! You should be able to have what you ordered from the menu. Service was good, staff very courteous and friendly but waited 30 mins for food.

Ate there on the 24th as staying at the hotel (which was great). Pretty inedible, quality of cooking questionable. Ditto the half cooked pizza as room service the next day. The staff were charming and I understand it can be difficult to staff kitchens that...

Had dinner there on Christmas Eve, friendly staff and food were okay. We were staying at the Novotel so had breakfast there - good range of breakfast buffet.

It’s a great property we enjoy very much we went to restaurant as well very busy due to Christmas (25th) but Katia care very well in a restaurant thanks to her keep it up

I thought just for once a hotel might actually be able to cook some passable food however I was definitely wrong on this one. I had the braised ox cheeks, dry, chewy and obviously bought in and microwaved on site with a side portion of...

Had dinner here with the Grand children Friday night very nice. and attentive service from the staff.

We are regular users of the pool, so haven’t stayed in the hotel. However, we do sometimes come into the bar area for a drink and snack. Very much like the place and the service is always good. But, the last time we were in...

Nice spacious bar , has a decent happy hour and doesn't seem to get too busy . a great choice for drinks before going to the Motorpoint, cross the road, over the bridge and you are in the City Centre. Great staff

Apapuling service, ordered 20 minutes ago and when my food eventually come out it had mushrooms on even though I had specifically asked them for no mushrooms because I'm allergic. They then said it's another 20 minutes before my food would be cooked again. Never again. The chef came out and personally apologised which was nice

Today 09/10/2019 around 17:00, went to the bar, served by this young lady. Very unprofessional, rude and making me feel uncomfortable. She clearly looked very new as she didn’t know what she was doing. One of the first priority in hospitality is to make the...

Shocking service. Waited at the bar while the two staff made cocktails. When the girl finished hers I assumed I was next but instead the male bartender asked her to start making cocktails for his customer. We waited for 10minutes but gave up and went to our room instead

Good food and friendly bar staff

Nice place but very over priced.... £12.50 for a large 250ml Sauvignon Blanc!!

Great food and amazing service. Loved the atmosphere of this place, would recommend to anyone!

Dined here so many times can't even remember the numbers; spent so many amazing afternoons watching the odd football or rugby game, been around when busy as well as when quiet, amazing experience; so much that I can really say that I feel like home every time I walk in. Really love all the staff, so much that they all know me and I know them. Top notch attitude from Anthony, Liga, Alexandra, Emily and all the others working here. Enjoy the best beef burger in Town, ramp of lamb, pizza, special Welsh fish cake and pretty much everything else that's on the menu. Been served by the chef's that cook it so many times that it actually made me feel special. Enjoy!

Excellent meal - very helpful and efficient staff - thoroughly enjoyed it!

What a lovely place attached to the Novotel Cardiff. Amazing food and service. Happy a good shout 5 to 7

Expensive but you can save a bit if you drink less

Nice Restaurant, good staff, Parking is a big issue

Nothing special. Same kind of food which you find in every restaurant chain.

The food and the drinks taste good and the atmosphere is calming and nice. What really ruined my stay was the service. I waited for about 15 minutes before someone showed up at my table to let me order. Same thing with paying the bill. Prices are okay.

The restaurant has changed and is now part of the bar. The staff are friendly and welcoming. The food was good apart from the lamb burger my wife had. She found it was fatty and grisly.