The Woolpack in Mid Sussex

Great atmosphere. Very polite and helpful staff and thd good was superb. They allow well behaved fogs which was also a bonus Thank you

The atmosphere here is very nice, my first time here while visiting family. Very welcoming, clean and efficient, lovely server Charlotte. We had the Chilli con carne Burger, Nut Roast meal and Roast Beef. All cooked beautifully, large portions and delicious. Well recommended

Not a relaxing dining experience, booked a table for two on Easter Sunday to meet a friend who lives locally. Really was no need as fairly empty at 1pm - despite this was not able to change table from the one reserved. Had just about taken my coat off when we were asked to order. Roast was ok but nothing special and given that I felt the manager/landlady was watching every mouthful I ate I found the whole experience rather off putting. It wasn’t as though they needed to table for another sitting. We stayed awhile longer in the bar area for a chat which is why I have rated it 3 as the bar staff were friendly enough. If I was just to rate the dining it would have been a 2. The fact that it’s located in a highly residential area with little to no direct competition the empty tables on an Easter Sunday probably speaks volumes.

Arrived a bit earlier before our booking, we were fitted straight away, BUT we had to wait 40min + to get our food. Food was frozen, not a fresh roast, which you would expect especially for an Easter Sunday. I have ordered a pork roast - it was dry, cold carrots and bland in general. I didn't comment as we were with friends and didn't want to make a scene, but definitely I would't go back!

Food was overpriced and disgusting, beer was warm, landlord was extremely rude, wouldn't return if you paid me to Worst pub in Sussex.

Superb meal lovely atmosphere.What lovely staff.My husband and I love coming to this pub everyone is so friendly and the food is really good value for money.

We are visiting our Daughter and Grandson from New Zealand and popped along for lunch on Saturday. The pub itself is absolutely charming. Very friendly staff greeted us when we arrived and settled us down at our reserved table where there was already a highchair waiting for our 18 month old. Service was swift and they offered to take our order at the table as we had the toddler with us. We were brought colouring pencils and paper without asking We ordered Chilli and Beer Battered Haloumi all was well cooked and yummy. This is good un-fancy pub grub. Very nice pub. Highly recommended.

Warm welcome here for Sunday lunch. Tje whole place is dog friendly, ample parking and staff were attentive. Meals were reasonable, nothing groundbreaking but very generous portions (especially the desserts) and a decent selection of roasts. Would look to return to try other meals.

Fabulous warm welcome from staff and owner of a lovely local pub, had lunch with a friend. Which was good value, great coffee.

what a nice pub we were visiting family in the area, and came across this pub, what can I say lovely staff, we had a few drinks and some food, the landlord and landlady were behind the bar so had a chat with them. they were saying what the do around Christmas were they decorate the whole pub, and we cant wait to go back and see in December... thank you for making us feel so welcome

What a lovely pub. Staff were fantastic nothing was to much trouble. Even the landlady and landlord came and chatted to us. Food was amazing. Great valve for money.. do not listen to the keyboard warriors with their negative reviews. I would recommend the woolpack to anyone.

Over priced, small portions, bread stale. Drinks also very expensive won’t be going back, use to be so much better not sure what’s happened

Such a shame it's a lovely pub but the owners are very rude. Friends and I met up for a farewell drink approximately 4pm, sat at a table to the rear of the pub, we all ordered several rounds of drinks and spent a fair amount of money. No one in the party was loud or (drunk) only to be told at 5:30pm that we all needed to vacate the tables in case someone wanted to EAT, the table was not reserved. It was obvious that the Landlord did not require our business anymore, that fact that we'd probably spent over £100 behind the bar didn't really matter to him. So we won't be visiting the establishment in the future! Pubs are closing around the country at an alarming rate every day, this pub is obviously doing so well that they turn away clients at will!!

Myself and sisters went for a Sunday dinner, lovely greeting from 2 young guys and shown to a quiet table on our own. It was not busy as we went later in afternoon. My Roast was the best I've ever eaten in a restaurant, and my sisters agreed. Basically a enjoyable time in there and great service

We were visiting the area for a wedding and grabbed lunch here before checking into a hotel. Just looked it up and Google maps. Staff were very friendly, food was quick to be served and very good. Nice bitter shandy with the local bitter, although thought the price of a bottle of coke was a bit steep! Overall, would recommend!

I went in with my family today for a Sunday roast really exited as I haven’t had one for a while and I was really surprised with the customer service as well as the food. From the moment we walked in after reserving a table and being told it was externally busy and wasn’t sure if we could be accommodated but we’re grateful to be squeezed in, the pub was nearly empty and we’re met with a member of staff who didn’t even acknowledge us, we said our names and the waitress said nothing but walked us to our table no smile or any contact, which was really weird. We sat down and she walked away. This happens through the whole experience and I noted it was the same with the rest of the staff on each table. Still really excited for my roast I had high expectations, but the food was bland and surprisingly not edible, I had the chicken and it was rock solid and couldn’t even cut into it, it was so dried out! The swede mash had seeds in it and just seemed fussy and ruined it.. all in all it seemed very over priced for what was received, add in terrible customer service and it was a shocking meal experience. I was going to speak to whom I assumed were the owners about how I felt but they seemed they were in the same attitude as the rest of the staff. Extremely unapproachable. I definitely won’t be eating there again and only writing this to suggest people avoid a terrible atmosphere while dining..

This is one of the finest places to visit, the staff ,food and the general environment. Lovely beer garden which is part of the original grounds. Brilliant.

We popped in for a light lunch, whitebait , loaded potato skins with cheese and ham and pate. Decent enough to be fair and well priced 👍

Ratings purely on the following... So if you wish to laugh and have fun don't come here. Unbelievable that one table, of five grown up, professional, courteous people cannot chat and reminiss, without being asked to keep it down! as we were disturbing an empty (possibly three other customers), pub. Sometimes people shouldn't be so quick to tell customers to be quite when they are out. Three at this table, myself included, were reminiscing about my grandparents with a friend and her partner. The three of us that were there, tragically lost a son/brother last year and we don't all live in the same place & don't see each other that often. Sitting down with friends, relaxing and chatting was brought to a very abrupt and rude end, when we were asked to be quiet. Weirdly enough we were just finishing our drinks and we're leaving the pub, approx 5 minutes later. The landlord was exceptionally rude and I've found out since, when I've spoken about this to friends, I've been advised he has done this before many times. Well I won't be going back, the money I spent I'd rather give to another establishment than to this rude, unfriendly man. Very disappointed is an understatement, what was a lovely eve, turned into something quite different thanks to this man 😩

Turned up with our horse, was sat outside in the front car park and got told we couldn’t drink out the front and if we wanted to continue to go into the garden (of course we wouldn’t be able to take the horse to the...

J and I first met when we were 8. This was a mini-reunion though we have met in a larger group on several previous occasions. Beer battered halloumi and vegan tagine. Both excellent. Followed by chocolate brownie and chocolate sundae. Ditto. Attentive service.

I pre- booked a table in an area that I liked in the pub, arrived with six others including kids. I Was told the table I’d booked had a larger party on. Basically, tough, we had to sit somewhere else. No friendly customer service. The...

Had a family lunch today which was delicious! Roast beef was extremely good and so was the cauliflower cheese! Followed by yummy desserts! Staff lovely and the pub is so welcoming and cosy! Will be back!

Went for a last minute Sunday lunch with a friend. Staff really friendly and attentive, good selection of beers ( Guinness zero as well which was good for me as I was driving) We both ordered the Sunday lunch (chicken and pork) Both looked and...

Miserable staff delivering average food at a ridiculous price. Really that says it all. Very disappointed we had our family reunion here. Explains why it way almost empty. Sorry but it was bad on every level.

Our Sunday lunch was beyond brilliant, wine was nice and so was the service. So important to see landlord and Landlady on the best service session on the week!!!!!

So myself and my partner visited this pub 31/01. The bar staff look so miserable they just look like they don't want to be there. The landlord has a face for radio, shouldn't be seen in public, he's miserable and rude. I ordered Scampi And...

Unbelievably unfriendly service. We almost walked out. I have no idea how the pub stays busy with such a rude member of staff serving. Food average and over priced.

We were fortunate to choose The Woolpack as our venue to celebrate our Ruby Anniversary, 30 of us attended. We could not be more pleased with the quality of service we got from Vince and Dee. The food was excellent and plentiful, staff were amazing!...

Avoid this pub the landlord is a complete idiot and rude. they are happy to take your money at first then speak to you like crap

Landlord said something along the lines of - "well why don't you let your kids go play around the deep pond" as at the time they were having fun (end of the garden and no-one around) with friends and he wanted them sitting in their...

This could be an amazing family pub but they have a ridiculous’kids out by 9pm’ rule - even if they are asleep in their buggy like our small nephew was. The bar staff from 8pm spent their time looking over and quite clearly speaking about...

Great place to finish a weekend, in the garden of the Woolpack on a sunny evening, Pretty limited menu if your Gluten intolerant, fairly expensive ribeye or bunless burger which is very good, Nice selection of pudding , Good selection of 0% beer as well

The staff were attentive and friendly and we were made to feel welcome. There was a reasonable choice of food on the menu.

Visited here with the family today looking forward to a traditional Sunday roast, unfortunately it didn't meet expectations. 3 roasts were ordered, a beef, gammon and a chicken. Expecting carved cuts of beef and gammon we were disappointed to find out that it appeared to...

Whilst visiting family we were staying at the Travelodge in Hickstead with 2 boys and our pet Jack Russell. Searching for a pub that would be welcoming to both dogs and kids seems an easy task, but trying to find a menu that would suit...

This is my local pub. It’s a lovely building and garden however the welcoming is unfriendly and the menu has never changed. Kids have to be out be 9pm which they claim is ‘the law’ however, the other local pubs do not have the same...

My husband booked a table here to celebrate my 60th and once again we were not disappointed, there were 9 of us in all as one couldn't make it.The food was superb and Dee,Lance and the guy who served us were so lovely they made...

6 of us went yesterday (5 adults 1 child) we were seated quickly and drinks order taken quickly, then we ordered our food (5 roasts and a kids nuggets) we then sat and sat and sat waiting for our food to come out, no communication...

We dined yesterday and had had a lovely time, the Memsahib had the best burger ever!! Darren and Charlotte looked after us superbly and fussed our little dog

Just moved into the area. Took the mother in law for dinner. Really welcoming, great food and good range of ales. Service with a smile. We can't wait to go back for a quiz night.

Always love going to this pub. Welcoming and warm with great service and good food. No one rushes you and nothing is too much trouble. Well-behaved dogs are also welcome! We also really appreciated how Covid-safe it felt. Separate entrance and exit, staff wore masks...

Took the family for a Sunday roast and have to say what a lovely place. Food was fantastic. The landlord and landlady were very friendly they both came over to welcome us and make sure everything was ok. Nothing was to much trouble. Staff were...

Visited this pub with my Family and friends for a couple of drinks and a bit of lunch. It’s quite sad to say this pub still remains the most unfriendly pub in Burgess Hill. What ever happened to service with a smile? We all felt...

What a little gem of a pub,,,went here with 3 girlfriends for a Christmas menu luncheon and was not disappointed,,,the staff were very content and friendly,they all looked very smart too,we will be definitely coming back again and not only for the Christmas menu,,,loved the...

The planning, organisation, atmosphere, quality of food and general ambiance was wonderful. The staff were attentive, helpful and very caring. This was a wake for my father who had passed 2 weeks prior, the local church service and burial across the road was timely and...

Turned up at the Woolpack at 2-20pm on a Sunday after a five hour drive, asked for a table for one, was told initially that this was not a problem by the waiter,only for the manageress to walk over whilst looking at her watch tolling...

No one’s told the landlord the Covid restrictions were lifted back in July. No entry to the front still, and round the side door you’ll be met with a big menu of rules as fresh as the day they first went up. Don’t think you...

My wife and a friend tried to visit on the evening of Tuesday Oct 05th , just for a drink and a chat. They were told that they could only come in if they intended to eat. No reason was given. Absolutely disgusting customer service.

Child free night so thought we would come for a meal. Sat outside, gave drinks order. Drinks took a while we had to ask for menus aswell they were not offered, had to pay for drink there and then which thought was a bit weird...

We very often have our party celebrations here at the Woolpack. This afternoon/ evening we had a party to welcome our daughter into the world. I just wanted to say the food was very nice, staff and their service were amazing and a great local...

The Woolpack is our local and we are regular customers. Sometimes as a couple, sometimes with our young grandchildren and family and sometimes with friends., we have always been welcomed and we know their rule on children after 9 which is well publicised. Good pub...

This is our local pub . I meet other mums regularly for drinks here. I noticed they have done to the garden and there is activities for children. They brand themselves are as family pub. This is not the case at all . I have...

Awful, really awful! We visited this pub and sat in the garden enjoying a beer on a table close to the entrance to the garden. As we sat there a friend walked past and joined us for 10 minutes catching up. We telephoned our son...

We went to our Auntys funeral yesterday and wanted to book two tables in the pub garden for 7 people from 3 families. We were told we could only book one table and were only allowed 6 people so we had to decide who couldnt...

Had a really great evening in the garden marquee, felt very covid safe, staff really friendly. Only let down is very average food- especially if you are vegan/vegetarian; Have now had a couple of meals there and both times been very underwhelmed. It’s a shame...

Oh, how I've missed The Woolpack, grabbed a cheeky bottle of champagne with friends because why the hell not and had some beautiful food. Talking of beautiful, we were serviced by a great handsome lad called Scotty 2 hotty, you'll know him as his smile...

A friend had recommended we try this and we were so glad we did! They accommodated our order although initially one of the publicised options wasn’t available. They then called us to say that they were able to give us what we wanted as someone...

Decided to be lazy this Sunday and also support the best pub/restaurant around. We ordered a takeaway Sunday Roast. Both of us had the Pork Belly. This is the first time we have ever had a sunday roast as a takeaway and were extremely pleasantly...

I have been using the Woolpack for many years and have always had great food when I been in there! and didn’t hesitate to order a takeaway Sunday roast when I heard they were doing them. We had two Beef and two Chicken with Brownies...

Despite the restrictions in place related to the Corona virus, we were warmly welcomed and felt quite safe. Hand sanitiser at the door and mask wearing until seated were quite acceptable precautions. Our prior booking for lunch for four meant that we were soon seated....

We met up with a friend for a meal at the woolpack and was very disappointed.when we arrived they said we had not booked. we did the week before. We were showed to a table which was very sticky. We ordered drinks and water the...

Thank you for a lovely evening, great food, brilliant staff. Want to come back tomorrow. Five stars.

We ate last night and had the sizzling steak,which was gorgeous. The best to date! Lovely lean steak cooked medium (perfect) with a lovely peppercorn sauce, onions & mushrooms and side dish of a mixed salad and chunky chips. The layout of the pub for...

I have lived in the area most of my life and have visited this pub a handful of times. I have family in the area so is used as a place to have a drink before going elsewhere. We arrived last night at about 7.30 and were sitting in the garden, under the gazebo as we were quite a large party and couldn’t be seated inside, which was fine.,I know the landlord is an odd character, but have never been on the receiving end of his rudeness until last night. We were all sitting at our designated tables of no more than 6,as requested. He cane over and said that everyone must stay seated and if we don’t like it we can leave.!At this point, some of our party had ordered food( don’t bother.. it’s not worth it) so we really couldn’t leave. He is the most obnoxious, rude and disrespectful landlord I have ever met!Avoid at all costs, as you cannot stand, laugh, or speak loudly! 100% do not recommend

visited today and was very quiet tbh, not surprised though as they have not registered in the "Eat out to help out scheme", had a really nice meal though the pizzas are good and a nice addition to the menu 👍

Now I have been here a couple of times recently, as I have friends and also my nan who likes to eat here. Today, we ate with family food was good but was very surprised to see that they aren’t taking part in the government incentive “eat out, to help out” Yes I would return, as the food is consistent which a lot of places struggle to do, waiting staff always very friendly and the reception we received today was very good, they are also taking the COVID -19 precautions very seriously which is good to see. With hand gel on arrival, track and trace and clear signage and social distancing. Will be back again.

popped in for a soft drink and some food after buying more decorating materials.Sat outside and took my jumper off as we were in the sun. I was approached by a member of staff and told I can’t be in the PUB area with a vest top on so I put my jumper back on. While eating our food we were looking at the fact that females can have very minimal vest tops on and nothing is said .... sexist if anything that! Food was ok but will not be returning as this is a pub not a fancy restaurant. Climbing off ones horse is needed .FromA non drinking non smoking non football fan that just wanted food and refreshment .Many thanks Average Joe

Relaxing atmosphere. Attentive staff and good variety of food. Easy to park with outdoor garden to enjoy.

Where do I start? Pub grub at it's worst. Overly priced food considering the lack of freshness of vegetables and attention to detail. The bar staff just ignored me when I stood at the bar attempting to buy a bottle of wine to accompany our meal. They were more interested in talking about their boyfriends than serving. The menu is very tired and lacks imagination. Okay if you like burger and chips or chicken and chips but McDonalds or KFC is far better value. I don't mind paying double for a decent meal but this place is a dive. Perhaps this place prides themselves on the quality of the chips? Who knows?

Had we of read the reviews beforehand we probably wouldn't have visited..but so glad we did.. we were served by a lovely friendly lady with glasses on her head..we both had the shepherd's pie and it was amazing and came with a lovely selection of veg.. we will be back to try something else on the menu( no sign of a drunk landlord)

d a lovely meal and a wonderful pub quiz at the Woolpack. WOuld recommend booking early for the quiz as the pub gets full quickly

I have eaten here many times in the past and found it to be an ok place, nothing special but fairly good value for money. This time it was really disappointing - we waited for over half an hour for our food. This has happened in the past (once, they forgot our order!). They have a notice to say that food is prepared to order so might take a little time, but it's not cooked from scratch, so 30 minutes seems way too long. Staff were not particularly friendly at all, not one of them smiled.The food was average but the macaroni cheese was SO bad. It had no creamy sauce, it was really dry and hardly cheesy at all. At £10.50 this was really bad value. For 3 adults and one toddler, with no alcoholic drinks, the bill was 95p short of £50.

Having worked in the industry for many years myself the way the manager here spoke to both me and my friend was appalling, we came in to have a drink and catch up as it had been many years since we had seen each other and so we were laughing and joking to which the manager (despite the pub being empty) came over and asked us to be quiet, to which we apologised and did quiet down and around 10 minutes later we were asked to leave.

Having driven past this pub on many occasions i decided to have a meal. I was suitably impressed with the selection offered. Decided on white bait as a starter for both of us, followed by a sirloin steak with an additional sauce, my friend chose chicken strips in white sauce. We were very impressed with the wonderful flavours from our selected choices.

Seriously not a good place to eat. Served by waiter who appeared to be suffering from flu, coughed and sneezed in food. Looked feverish! Really disappointed with this!! Management should not allow such sick staff to be serving food. This is shocking.

Party of 5. We had a wonderful dinner. The service was excellent as was the food. I had the chicken burger and the dark chocolate brownie and I was not disappointed. We were not rushed either which in some places they can make very obvious. I would definitely come again. If it’s a nice meal in a cozy pub you are looking for with great food and service then this will not disappoint. One small thing but very small was that the fire was not on and it would have just made it even more cozy!

Had an evening meal here just before Christmas, group of 10 family and friends.The pub had a nice atmosphere and the staff seemed friendly enough but the food ranged from rather un-inspiring to not particularly nice (tough meat and poorly cooked veg). not bad enough to complain but not great either. Maybe we just caught the kitchen on a bad day. Service was slow (about 30 mins to take food order and long waits after that and between orders). No offer of taking drinks orders at the table so we had to order from the bar.Overall we enjoyed our evening but if based just on quality of food and service then wouldn't give more than 2 stars

Yet another fantastic Christmas Day lunch at The Woolpack. Food (as always) was excellent and we were looked after superbly. Dee and Lance run a great pub restaurant and the staff, Emma, Nicky and all, are great and very friendly. Roll on next Christmas day! (With many other visits in between of course) Thanks guys, Adele & Mick

My colleague And I met a The Woolpack for a Thursday lunchtime catch up and light lunch. We ordered two sandwiches. It took over an hour to arrive and then when it did eventually arrive, the order was wrong. Very disappointing. Will not go back in a hurry!!

Went for a drink and something to eat at the woolpack found the drinks very expensive and service by landlady very unfriendly like she was doing you a favour to poor you a drink ... little tip Service with a smile works wonders ....not the best roll model for her staff . Decided to eat somewhere else where your custom seemed more appreciated .

Eaten twice in 3 days . Food really good and roast excellent however drinks very expensive particularly bottle of average Prosecco £26 . Pint of lime and soda £2.00 etc Felt we were being rushed to choose from menu all the time.

Went to the Woolpack today with family and this little gem on the edge of our town is like a true country pub. Always pleases with a varied menu nice service and top prepared food. Always hits the mark😏

After having a average meal at The Woolpack , the music that was entertaining us was to put it Politely Awful we like music in Pubs , but please listen to them yourselves before hiring them .Needless to say we left soon after our meal .

Happily tucking into our meal this evening to be very rudely and abruptly TOLD we had to move as we were sitting in the area for people there doing the quiz. We were herded out of our seats like cattle, and then a second member off staff came along (male) who also told us he’d found us another table and that we needed to move there and then! I can only assume it was the manager who approach us and told us to move this evening, well she needs to learn some manners and attend a customer service course, because her customers service skills were zero. Needless to say will not be returning. Bar staff could also learn some customer services skills/manners, so maybe they could all attend together!

We live in Burgess Hill, and visit the Woolpack from time to time for an evening meal.

Been in woolpack tonight with old friends. Having read very negative reviews was a little worried about taking friends out. But service was excellent friendly and professional. Food was hot and very tasty. Good night out out

The food was good and we had a very enjoyable meal. The staff were very attentive and helpful and nothing was too much for them

We have eaten here several times and enjoyed the food and atmosphere. There was a friendly welcome and a good menu range to choose from. Outside there is a nice play area for kids.

Lovely staff, atmosphere, quizzes, and lets not forget the scrummy Sunday roasts. A proper pub, if only it was within walking distance!!!

Never known a pub to be so strict on noise levels both inside and outside. Yes they have bands sometimes but if you are even laughing too loud you will be told to be quiet or invited to leave.

This is a cosy well decorated restuarant/pub but is totally ruined by the rude and extrnely unfriendly landlord and landlady. Beware if you like a traditioal pub atmosphere and friendly banter Its more like walking into a library where you literally get told off for speaking

I had lunch here today and was served by a very lovely man who helped serves us along with a very kind woman. We were here for about 30/45 minutes and their card machine had a malfunction and the man called the manager down to sort it out. She was shouting and screaming about how busy she was and how she shouldn’t have cane downstairs to sort the situation out and was so rude to her members of staff. I was absolutely shocked and didn’t want any of food after that. Externally unprofessional and clearly a horrible person to work for! A few moments after that I Realised a member of staff had their family in, how embarrassing must that have been for him? Disgusting behaviour from a “senior” member of staff. Now i have been in many places and it’s been packed busy and no manager however stressed they are would never ever treat their staff like this! Don’t me a manager if you’ll treat your staff so ill

Disappointing that landlady Dee seems to feel annoyed by her customers. I will not be returning with visitors as I am embarrassed by the lack of hospitality that I regularly experience. This includes the 'reserving' of all tables so that patrons can not sit anywhere and presumably move on? Tables are empty for hours.

We booked a wake here the food was nowhere near worth the £438 we paid for it the landlord started coming round at 8pm saying the kids had to go. They had a band playing and some of the family were clapping along etc...

My mother, daughter and I went here recently on the hottest day of the year. We hadn’t been for just over a year due to relocating but we went back for nostalgia. It must of changed hands. Once a lovely meal in great surroundings and excellent service has now turned into the opposite.......except the surroundings of course! My mother and daughter had the fish and chips from the vastly reduced menu. We struggled to find the fish on the plate and the skinniest burnt fries were something you expect from the reduced bargain bucket in Iceland. My ploughman’s lunch faired better but not worth the price I paid. Service was ok but the innuendo comment in my absence was a bit awkward.....I’ll leave that to your imagination..... I won’t go back.....left a bad taste in the mouth after the great times we’ve had there before....but not as bad as the taste in the mouth after trying the “chips”.....

We booked a table on Friday evening (23rd August) with the intention of having a meal.

Went in last night Friday. By 7.45 was told the kitchen couldn't take any more food orders as they couldn't cope. Have you EVER heard anything like it. We had booked. We ended up going elsewhere, whereninfact we shall go again

Three of us went out for food last evening and upon arrival we were told that all specials were off and they had run of of some ingredients for some of the menu dishes.

After a social drink with an old school friend at the bar and seeing all the food served I decided to have a family meal out here, a mixed group (8)of ages including 2 vegetarians the waitress was very charming and extremely efficient. We had a wide variety of dishes which was presented well and tasted great definitely worth a try.