The Wookey Hole Hotel Bistro in Mendip

Fantastic hotel to stay in we really enjoyed our visit in the family room .The breakfast buffet was beautiful. It's set in a lovely place in the countryside only 25 mins drive to multiple beaches. The staff were fantastic would highly recommend a stay.

Great hotel. Clean room and comfy beds. Didn't eat here so can't comment but restaurant was full every night. My only issue was that the carpark was very dark and struggled to see spaces. A little more lighting would help for this coming/ going in the dark. Apart from that fantastic hotel would stay again

Room was lovely 😍 food wasn't so great and the staff wasn't so friendly ,breakfast we had to ask several times for things .

Great hotel. Nestled deep in the Mendip Hills, part of Wookey Hole resort. Great rooms, great layout, helpful staff (even on the phone if you have to contact them before your stay, Walter was amazing) and the food is great too! We had chef's curry of the day which was butter chicken, lovely. Good breakfast choices and service fast. The rooms are spacious and clean. Comfy beds and quiet.

Lovely place with nice views. Great food and really good service

Room was very nice. Some rooms could do with some TLC. Those that have been updated look nice. ALL staff on site are friendly, welcoming and helpful. Food is reasonably priced but it can be a bit hit & miss. Some feels like it has been sitting under the heat lamp for too long

This hotel is situated 5 minutes opposite the wookey hole. The rooms are a bit outdated with a tiny TV and could do with a lick of paint however, for thr price I think it does the job especially as you'll be out exploring wookey and using it for a rest stop. The service was friendly and although we had to leave early and missed breakfast, the restaurant looked pleasant. The kids loved it and we'd recommend booking with the breakfast and wookey hole tickets package for a trip the kids will thoroughly enjoy. The area wells is the smallest city in England and only 7 minutes drive away with cheddar gorge being 22 minutes away. Overall, it was a wonderful and peaceful stay, one where we plan to come back to but for longer. This time we may try the luxury hot tub lodges just behind the hotel.

Comfortable beds, large rooms, great food and friendly helpful staff! It was nice not to be ripped off for once. Food and drink prices were very reasonable. This hotel is dog friendly too.

We took our 9yrs old Grandson to Wookey Caves & stayed for 2 nights at this Hotel. Lovely Hotel right on the doorstep of the caves. Very friendly & helpful staff. Good food. The games room was a Bonus !!

The place was lovely, the staff were friendly, and the views are spectacular!

Had a wonderful stay thank you all

Perfect for staying at wookey hole for the caves. The beds are solid with very thin pillows, I would advise to take your own. We didn't eat at the hotel so can't comment on food. They do have a small games room with arcade machines. Parking is free, there is free WiFi and its reasonably priced.

A fantastic week food was much better than I thought it would be Staff were also lovely

Good selection to choose from, lovely staff and a great location. I didn't feel that the prices were high because of the location.

Rooms need updating Very poor, corridors were very scruffy and the lift smelt of burning rubber.

Fabulous! Family friendly, good value, excellent location, large, clean room, and a games room. Free DVDs at reception to borrow.

Staff were very helpful on arrival and flexible when we had to make changes to our breakfast arrangements. Great location and a family feel to it as well. The rooms were comfy and cosy, we all enjoyed our stay and will definitely be returning again soon.

I love this hotel. Staff are very welcoming. The hotel is fantastic for couples and families. Would recommend.

My room was large, well furnished and spotlessly clean. The bed was comfortable and it had a nice sofa.

Nice and well priced hotel for a break in Somerset. Perfect for Wookey Hole and close to Wells

A visit to remember, will love to return again ,a big thank you to all the staff .

Nice hotel, however m, we were promised 2 rooms next to each other and was emailed to say this had been arranged but when we arrived our rooms couldn't have been further apart. No explanation as to why and no email to say the situation had changed

Lovely hotel, staff are great, food is excellent, astounding location by wooky hole caves. There is plenty to do for a family during the day, but not a lot in the evening.

The hotel is dated, beds were not comfortable which caused us both to struggle to sleep, and the food in the restaurant is questionable. Family bedroom was set up for one person, one cup, one set of towels and the interlinking doors were unlocked between our room and another families room. Unable to lock our side, no key etc. For dinner we ordered two medium rare rump steak meals, which both came out overcooked medium well. We normally would just eat them, but as it was both we politely returned them and explained they are both overcooked. The chef offered to recook one only, even though they were both identically cooked. We sent the second one back again that he refused to cook, and it was sent back out cold, with the message that he is not going to recook it as ‘it is perfect and will melt in your mouth’. We had to ask for the other one was cooked to the chef’s interpretation of rare, which came out medium rare. So this one was rectified. We were forced to pay full price for the second steak meal without any discount being offered, even though we refused to pay due to the steak clearly being overcooked. Photos taken for proof. I think this was the second time we have ever had to send a steak back for being overcooked, definitely the first time we have sent two steaks back, and the first time a chef has refused to remake them or being forced to eat it and pay full price for it. Will be looked to claim back our money for the poor customer service on the chefs behalf. The front of house staff was unnecessarily put in the middle, all because the chef was adamant he was right and was refusing to recook the second steak. We feel more sorry for the poor table service girl. She was clearly getting distressed, so we stopped pursuing the issue to avoid any further distress on the poor girl.

Considering this was a spur of the moment trip away and tbh we booked our room here by chance, we had a fabulous trip. We opted for room, breakfast and tickets to the Wookey Hole Experience. On arriving we couldn't have been made more welcome. Booking the evening meal as extra was really easy and the choice on the menu was really good with enough to suit most tastes. The room was basic but comfortable and everything we needed for one night. We chose to use our Wookey Hole tickets the following day which was a great way to finish off our impromptu trip away. We will definitely be returning.

Great value, super friendly staff and wonderful breakfast.

Food was very plain, not much to chose from and who ever puts the menu together does not know what dairy free means. There idea of a dairy free option to Brownie and ice cream is a bowl of Sorbet. Please double check your food as we were told the dairy free option to this desert was to have sorbet instead of ice cream. They failed to mention the brownie also has dairy in it. It was a good job we asked them to check. We were given a room right near the reception. Unfortunately there was a wedding that weekend and a lot of the guests were staying at the hotel. Reception were aware that we were not party of the wedding party before we booked in. Needless to say we had 2 restless nights with children running up and down the corridors and shouting, and adult coming back drunk and shouting at 1am and 2am. Rooms are average. The extra bed in our family room was very small and the mattress seemed to be old and in need of throwing away. You could feel all the springs in it. Unfortunately this is the bed I slept in as I was with my daughter and granddaughter, and my granddaughter wanted to sleep with her mum as it was a strange place for her. The only good thing I could say about it is that it was immediately outside Wookey Hole.

Food is good and value for money. It was nice to be served by staff with obviously decent manners and patience.

We stayed in the hotel on a Sunday evening, and there was limited option locally for an evening meal at this time. Portions were good, if not generous, both my partner and I ordered the burger with cave aged cheese. Unfortunately the cheese was burnt, and bacon and burger underneath completely dry, very unpleasant. Onion rings, and remaining meal was lovely, and we were offered a complimentary dessert to rectify the meal, which we appreciated. Our breakfast was perfect, good options, both continental breakfast and cooked, included in our stay.

Basically this is large cafe pretending to be a restaurant. In fairness this may be something to do with covid. It was fairly clean and the food was merely okay. It is very conveniently located for local attractions .

We were pleasantly surprised with the hotel and the size of the rooms, the attractions for the kids were really good and they had a great time. What let's the whole experience down was Captain Jack's Restaurant. The Breakfast ingredients were noticeably cheap quality and the service was not great. For the money we paid I expected better quality, paper cups for tea and coffee and the little pots of UHT milk made it feel like a roadside greasy spoon cafe and not a restaurant. The furniture and decor also were low quality. I know that the restaurant is only being used because the hotel bistro is closed because of Covid, but it is still not an excuse for not making more of an effort. That being said the quality of the evening meal was excellent, just a shame the room and fittings let it down. Overall a very good experience let down by the cheapness of the restaurant which makes it an average experience.

The Bistro is not Covid Compliant so it's Captain Jacks Restaurant:- This is theme park cafeteria being used as a hotel restaurant, the furniture and the fittings appropriate to that role, we went for the evening meal our children like steak and the 5oz offering on the childrens menu was ideal for them. Due to it’s current hopefully temporary role the room lacks any kind of warmth, atmosphere or ambience so much so it’s almost comical in a phoenix nights kind of way. However The food was great, we started with the baked camembert and sharing nachos between us good sized examples of each dish with very nice bread rolls, the steaks were really well cooked, rarely do you get a properly cooked medium or rare offering, the staff were helpful and accommodating even if they were rattling around in the larger than cavernous surroundings.

The service was great, staff were really friendly and welcoming and our food came quickly. The food was really delicious too, I would recommend stop here if visiting the Wookey hole caves

Amazing, the holiday was a birthday present for my g/f. when we got to the room there was happy birthday balloons, t lights and towels shaped as swans on the bed. cant thank the staff enough for that special touch, my g/f was in tears of joy, thank you. down side was the bistro not being open due to covid, but i cant hold that against the hotel as its a special circumstance and breakfast and meals was provided, be it a short walk in Captain Jack's Restaurant. The staff at captain jacks was also amazing and the food was very good, but a limited food choice on menu that stayed the same every day. all in all, a very nice holiday and we will be visiting again when covid is over.

Decent, with it being an attraction that attracts children you have to expect a bit of noise from the other rooms. Staff very friendly and helpful. Food was poor quality and not exactly cheap.

Everything looks rather nice, the food is hot and succulent. There is usually a low waiting time for the food to be orded. The staff are kind and friendly and there is a good atmosphere about the place.

What an amazing place, we stayed in the Mendip lodes. The lodes are immaculately clean with amazing views and a hot tub. We are already planning our return. The staff are friendly and very helpful. We were treated wonderfully and can not think of one thing that i would change about the whole place. We are a young family of 4 and enjoyed the Wookey hole caves and also visited Shepton Mallet prison. There are so many things to do and I highly recommend dining at the Wookey hole in, the staff there are amazing and the food is even better if that even possible. We have already started planning our next stay in April.

Just stayed for 1 night, most enjoyable. Room very Clean, could do with a bigger TV, as room was quite large. Linen lovly, Bed Comfy, though Husband thought a bit to Hard. Evening Meal was very Pleasent, most Tasty, Staff very Friendly, even though the were unexpectedly busy, they were most Professional. Breakfast needed more Choice of Continental, as don't do Fryed Breakfast, but my Husband enjoyed his Eggs Benedeck. If Busy for Breakfast laying out of Tea/Coffee would be a bit of a push. That said Yes we would go back, as very very Child Friendly. If just a couple don't go in School Holidays, as it would not be a Romantic Weekend. 😂

Large portion sizes, food good, not the best menu I have ever seen but ok. Wine was nice and well priced. Excellent service.

The food was ok, but it did not live up to the prices charged. It was more expensive than most places in the Cotswolds. Kids meals £8.50. Spag bolognaise £14, steak pie and mash £18, desserts £7/8. Canteen feel which matched the old fashioned furnishings of the hotel. As stated, the food was ok, but probably worth half the price charged. £40 for 1 adult main and 1 kids meal and a drink is just too much for a place like this.

Very clean, tidy,helpful staff didn't eat there we ate out but there where lots in the restaurant both nights we stayed, only one thing is I know you have Wookey Hole Caves right next door so expect kids, but staff need to remind parents and child it is not a running track from 9.30 pm to 10.30pm running past reception and running down corridor where people are trying to rest or sleep

Stayed for one night at the Wookey Hole Hotel and had our eveing mean and breakfast here. Both where really well cooked and good value for money, the restauarnat service team where really helpful and qucik as well as friendly and accomodating.

We ate here for 3 evening meals and three breakfasts. All the meals were fine, staff were very friendly and had a nice joke around with my daughter. They were busy but coped well. Only slight issue on the last evening when they forgot to bring out deserts but they apologised and the staff were still really nice even when clearly busy.

Stayed here as it was convenient to Wookey Hole caves and after a long drive didn’t feel like finding somewhere else to eat.Was a bit dubious after reading some of the other reviews but was pleasantly surprised. Booked a time with the lovely gentlemen on reception and was met by a helpful lady at the Bistro. Found a good choice on the menu and while we decided, our drinks arrived. There was a short wait after ordering but there always is when food is cooked fresh to order. The portions were generous.... almost too big! We also booked breakfast for the following morning, again with no problems. The same helpful ladies as the night before were again on duty. Took our cooked breakfast order which also included any of the continental choices which we had while we waited. Cooked breakfast arrived, again a generous portion. Thought it was reasonably priced for what we had.Would definitely eat here again should we stay in the hotel

We booked this hotel as we was visiting wookey hole and wanted to try their restaurant ( the bistro ) but after reading many reviews didnt look very hopefully so after thought we said let's just go for it we was glad we did.We had the breads and hummus appetizer admittedly wasnt the best hummus but was nice.Our mains we couldn't fault we had steak and all the trimmings and others had burgers and chips very nice plate of food and we was full up.The girls that were serving were very polite and nothing seemed too much hassle glad we tried we was happy with our choice.

This place is not a bistro. The food is not great and it feels like a low class run down service srea

After booking with a empty booking sheet for a table a 6.45 we turn up to be told there are long waits due to being “busy”, the restaurant was not even half full. We sit down to be told we can only make drinks orders not food as she chef has too many tickets, again only 8 tables all with food already and only one other waiting. We then ask when can we order as it’s crazy as we have a 3&5 year old, to the response we got was everyone has children and you have to wait. When asking again we got told the 17 year old waitress was upset, clearly not prepared or supported and no other “management” was in the building with only 2 supervisors who continued to sit behind the desk, not even helping the “busy” restaurant. We was appalled by the service, and after asking what time can we order we actually got asked to leave due to not making a good impression. The restaurant needs to re look at how they make an impression on their customers, their service and also looking at the quality of the food.

Great traditional breakfast, continental and yummy pancakes 🥞 Stayed in the hotel was great to just pop down.

I am really not a fussy person but I really get disappointed with bad service. There is no need.

This restaurant is so delicious we came twice in a row! First night we had the burgers and they were absolutely huge! For starters we had the welsh rarebit which blew my mind! First time trying this and i enjoyed it so much when we got home I made it for tea using the cave aged cheese! (I think this will be a favorite in my house from now on!!) The burgers were so huge we had to take them home as we just couldn't finish them which the staff were more than happy to do so, really good quality burgers and we enjoyed them just as much later in our lodge. Second night we had the hunters chicken with the rarebit again and hands down - the best hunters chicken i have eaten - ever! Hats off to you chefs, really incredible food you guys are sending out! Thank you!

Stayed at Wookey hole hotel had a great stay, ate at the Wookey hole bistro had a lovely meal, breakfast was pretty good too

we weren’t staying at the hotel but came across the bistro after a walk on the mendip hills, a nice lady found us a table. the service and food was excellent, we will be back and next time will stay in the hotel.

Not much choice and a bit expensive for what you get. Better off coming out to the pub across the road.

The bistro is very basic. Although the menu looks good on the surface, the food is poor quality and lacking. The service was ok some staff are friendlier than others. Overall disappointing dinner here.

Mu husband and I were staying at the hotel so booked meal in bistro for that evening. It wasn't the best. Breakfast was even worse, lack of organisation, limited continental options, cooked breakfast ok certainly not worth the money. Everytime you asked a member of staff a question could you get me something, you were snapped back with I'm busy at the moment, not I will get that for you in a moment. The bistro is too small to cope with the number of guests. If you want decent food and service go to Wookey Hole Inn out of this world.

Very disappointing. I booked a table a few days before as it was my partners birthday. To be told we wernt booked in. It happened to the lady in front of us as well. I had 2 hungry children and we had only just arrived a few hours ago. I found the person who had booked us in as I recognised his voice and he apologised. We were seated but told we had to eat quickly as needed the table soon , but there was half hour wait on food . Wasnt relaxed and we got drinks after the food. Which were refunded. Shame it's a lovely place and food was ok. But let down by the restaurant . Maybe not enough staff . We wont be eating here again ,

An open space dinner counting 20 or more tables (at least a few too much for comfort) offers a standard menu of dining choices, more or less the mainstream offering that can be found in any local restaurant. Starting with breakfast, you have the choice of per order breakfasts and a continental breakfast. It’s hard for me to comment on the English breakfast but the continental one does not disserve to be called breakfast, continental, prison or any other kind. At a cost north of 7 pounds it’s maybe worth two pounds. They should really lookup the meaning and the offering of a continental breakfast. The staff is very malicious when it comes to signing to the breakfast thingy but completely fail when it comes to service or tiding up the tables. Some of them tend to be rude on the other side there are some, that are very serving and somehow level out the experience nonetheless leaving you with a bitter aftertaste. Some of the dinner dishes are really tasty but the service is virtually non-existent. If you are here for a few days I guess you’ll visit the venue for at least one taste but it will leave you wanting for more .. hint: it can be found nearby.

Staying in the hotel we ate here for two nights and one breakfast.

Had a 1 night stay here for work Quite a good range of meals available at reasonable prices & convenient being on site especially for business users of hotel

Went for a drink after visiting wookey hole as it's oppsitive the car park found the place to be a freindly pub with the staff always looking to help you . Will visit again when in the area and try the food as it looked good when it went past! To the tables.

Came to the restraurant while we were staying in one of the incredible lodges, we were far from impressed with the restraurant.

An amazing location. Beautiful scenic views. Good size, comfortable rooms really spacious and well decorated. Staff very friendly and helpful. Food excellent quality lots of choice. Service very friendly and professional at a leisurely pace. Did need to ask for cutlery but after this staff did keep checking everything was good. A beautiful experience highly reccomend

The breakfast was the worst i have had. The continental was basic but ok but the full English was awful. You are stranded here as in the middle of no where but would rather travel 20mins to McDonald's or 15mins to Brewers Fayre.

Went for an evening meal . Wasn’t very good wish I had read the reviews first on reading recommendations I had the chocolate orange moose , it was like wall paper paste on a brick . Awful , moose should be light and fluffy this was most defiantly not that .

We ate both breakfast and our evening meal here twice as we were staying in the hotel attached. It was nicely laid out with large windows and the service was friendly and attentive. All of our meals were good but my favourite was the chocolate orange mousse on a bed of shortbread. Great children’s menu too

Amazing food and staff Wish we lived closer as it would be our regular go to for dinner Great prices A more varied dessert menu would be nice

.Very good dinner, friendly service. We were staying in this hotel and stayed there for dinner a sit was raining outside. Pleasantly surprised at the prices, reasonable.

After a long journey we just needed dinner, so we decided to eat here as it was attached to the hotel we were staying in.

We waited over an hour and a half for terrible food, a medium rare steak I could have crafted shoes out of and a duck breast that was so well done it was horrible, the salad was nice tho so that's a bonus!

We stayed in Wookey Hole Hotel and ate in the Bistro. The food was good and plentiful. The staff freindly courteous and efficient. All round an enjoyable meal

Excellent food, very relaxing atmosphere, great staff. Will definately visit again. Try the burgers!! Very tasty.

Very impressed by the menu and the quality and presentation of the food in the hotel Bistro restaurant

Nothing like a bistro and the menu was disappointing. Food and drink expensive for what it was. Not very comfortable. Staff friendly and helpful.

Food was fantastic and staff really friend. Sea Bass particularly nice. Would definitely recommend. Really child friendly

Meals were fresh and reasonable prices. Would recommend to anyone visiting. Staff very helpful. Lovely outlook over the valley.

We had a bit of a struggling choosing as the menu choices were a little slim. Rather expensive but actually whatever we chose of the two evenings was rather pleasant. Whether your vegetarian or not, I would recommend the beetroot and Somerset Brie salad. Although the emphasis should be put on the Brie, which was actually deep fried but incredibly tastey. Lovely helpful staff, very clean restaurant and well prepared food.

Really enjoyed the food and the service, both evening meal and breakfast. Service was good and the food was good. Hard to fault at the price paid

We ate here because we were staying at the hotel and we were very glad we did. The first night I had the gammon steak and hubby had the sausage and mash. The second night he had the gammon and I had the flat iron steak. All of these meals were delicious, the steak was cooked to perfection and the chips were just amazing! We're not dessert people so I can't comment on those but the restaurant is nicely laid out with banquettes down both sides and chairs and tables down the centre which were laid out for Christmas meals because of the time of the year. It was all very pretty.

The Bistro at the Wookey Hole Hotel does not have a change of menu therefore for any lengthy stay it is somewhat boring. After the first night we asked if the menu changed and informed only the specials, we tried the second night to find the specials the same and it got very noisy with teenager group. Third night we went to the Wookey Hole Inn.

Very disappointing . Met by staff who shouted at us to sit down. The same member of staff then shouted at other junior staff members in front of guests. At this time she was also trying to serve us and therefore got the order wrong.

We stop overnight at their hotel and we booked our table for dinner.

the food that we had was good bigger choice would be great but staff helpful and cleared tables quickly

We ate at The Bistro during our stay at Wookey Hole Hotel my fiancee ordered the Spinach and Ricotta Ravioli and I had the Butterfly Chicken Burger both of which were absolutely fantastic. We both really enjoyed our food and including drinks it cost £27 which we found very reasonable.

A good range of dishes on the regular menu supplemented by several 'specials' mean there's something for everyone, huge portions too. We ate there every night during our four days there and were very happy with what we had - the barbecued pork chops were VAST, and the cheeseboard for one would have fed a family, local ice-creams delish. The staff were multitasking, busy and friendly, and the chefs were happy to tweak dishes to suit us. Many non-guests were dining, too, so do reserve a table.

The Bistro is situated in the Wookey Hole Hotel, and is open to both hotel guests and locals alike.