Based on 302 opinions finded in 1 websites
Based on 302 opinions finded in 1 websites
Nº 286 in 657 in North Lanarkshire
Nº 48 of 83 British in North Lanarkshire
Opinions
In for a midweek meal and was welcomed by the very friendly and helpful Liam and Ellie behind the bar. Delicious food prepared by talented chef Sarah. Highly recommend for good value food and drinks.
Iona M . 2024-10-15
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Excellent experience at the Windmill Tavern. The young ladies, Sarah and Yvonne, were very helpful and friendly. Food was lovely, the chef James was very knowledgeable letting us know the type of fish we had. Will be back again soon.
Mark A . 2024-10-07
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Went in for dinner .made very welcome by Julie who was very knowledgeable and helpful with the menu and allergy advice. Prompt service and everything was not a problem to the staff Would highly recommend
James D . 2024-09-26
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Recently visited with my family and young child. The food was delicious, loads to choose from. And plenty of options for the kids. Really enjoyed the sharing nachos and my burger. Soo tasty and great portions Great food, all arrived piping hot, together and quick. Staff were fantastic and ensured we had a great visit with the kids. Highly recommended and will be back.
Sadie D . 2024-09-25
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New to the area came in for food with family had the mega mixed grill was cooked to perfection. I would highly recommend to come here very cheap and the staff are great the grill who served us was Erin very friendly.
Damiend88 . 2024-09-25
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My fiancé and I had never tried here before so we decided to give it a go we chose the spicy chicken nachos for two for our starter we didn’t think it was that spicy but that’s because we like things to be really spicy we thought the chicken was really nice and we did enjoy the nachos it was a nice combination and was a good sized portion . We both had burgers we thought our burgers were really nice , For dessert i chose the brownie with ice cream Belgian and toffee sauce with melted galaxy minstrels and milky bar buttons and fudge pieces my fiancé chose the salted caramel profiteroles sundae but they gave him the wrong dessert and he ended up with the brownie as well 😂 but he decided to just have the brownie we both really liked the brownie however it was very filling and we felt really full after eating a little bit of it so would probably share it next time. Overall we enjoyed our food here .
Heather . 2024-08-14
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Food today was brilliant, best fish and chips I’ve had in a long time , staff were very friendly and helpful. Definitely worth a second visit
John D . 2024-07-24
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The food was delicious and the staff was excellent especially the wee girl Julie who was very cheerful and helpful. Will definitely be back.
James D . 2024-06-24
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Out with friends for a catch up, food was fantastic, steak cooked to perfection by James - Julie was our brilliant server. Will definitely be back
Betsygirl . 2024-06-24
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Went to the windmill today with family for my nephews birthday. Wee had starters , mains & desserts and everything was absolutely perfect, food was absolutely delicious & if you have a sweet tooth i definitely recommend the dessert shop waffle . The staff were attentive & the place is lovely . Highly recommended.
Debbie S . 2024-06-08
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Lovely atmosphere and staff and a shout out to our server Yvonne who was very attentive to our needs when in having our lunch.
Patrick O . 2023-09-25
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Went to this establishment with my husband as it was the last day of my holidays and thought it would be a wee treat - I wasn't disappointed! The food was amazing and the service was excellent. Yvonne was our server and she couldn't do enough for us. Great atmosphere - we will be back!
mariefJ8210YS . 2023-09-22
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Booked in for dinner and was not disappointed. Starter of boneless chicken gougons was delicious. Main course, my mixed grill was faultless, and my partner loved her Mac and cheese. Puddings were tasty, Cadbury sundae really impressive, my sticky toffee pudding tasty, but a bit tiny.... Staff were lovely tonight. Really friendly, helpful and enthusiastic. Dropped a star for the bathroom. The gents could do with a good scrub and a bit of a renovation. This is my second visit here, but definitely won't be my last.
alisdairjgray . 2023-09-02
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Two courses for two on a groupon and the whole experience was superb. Staff were friendly and welcoming. Food was sizzling and very tasty. Large portions. Having looked over the menu we will definitely be back as the food choice is good and represents good value for money
ectothermva . 2023-07-05
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Thank you so much to staff for fitting us in on a bank holiday food was lovely and staff were great x
SAND1EM . 2023-05-20
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Went on Mother's Day, the food was fine and the sizzling platters were really good, service wasn't great considering at 3pm the place was half empty. We were a large table and the drinks arrived for half the table and were slammed down in front of me to hand out to the top half of the table without even a word. We put in separate orders and when we asked why our drinks didn't arrive the waitress was really rude and demanded that my husband prove he had paid through the app and questioned it three times before we finally got them. I had ordered a cocktail and again got it slammed in front of me and the waitress actually put the glass on a knife and I just caught it from falling off the table. Our food order arrived at different times and I had to chase up one of the meals. Overall poor service so we didn't leave a tip although food was ok.
Ginnyred . 2023-03-22
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So.... Thought I would try this place again. Been well over a year and a half since the last visit and I can say I was pleasantly surprised. The standards seem to have improved and with it being decently busy that is a great indicator. And although the staff seem relatively new there is one familiar face who is always a delight to see - Holly-Marie, such an infectious smile and care free attitude certainly gives this place the edge (hint: hold onto the ones like this, gives that extra wee star!)
benjM1673VS . 2023-02-12
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This site shows 4 out 5 stars. That coincides wite the number of meals I have sent back in my last visits to this establishment. I have heard it called cheep and cheerful but this is just Cheap and Nasty. Trying to blame young inexperienced on food being cold
P4745DTantonb . 2022-10-24
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Went there 3 weeks ago but I think they had staff problems, food was not up to standard but it did not put me off as I have had many a good meal there, have been twice since then and the food was great, staff very attentive and friendly, keep up the good work guys as this is my favourite place to eat every Friday
cathytamp . 2022-08-22
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Visited the beer garden with my boyfriend today for a few drinks, quick and friendly service despite being so busy! Beer garden was clean and spacious.
onmytravelsss . 2022-07-30
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Just returned from lunch with my friend. Lovely wee afternoon, nice atmosphere and lunch was very enjoyable. The staff were hardworking and pleasant.
Villa_Atenas . 2022-07-27
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Went to the windmill for an early dinner with my family , ordered two burgers and a fish sandwich, Food was lovely Yvonne, Holly and Erin couldn’t do enough for us lovely to chat to the girls . 💕
margaretcG8078OM . 2022-07-14
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Visited the windmill recently for dinner with friends and was greeted by neesha, she sat us to a table quickly especially since it was busy! The food was lovely and dj was great 👍🏼 Will definitely be back
yvonnesF4 . 2022-05-23
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Food was delicious and staff where super friendly, nothing was to much to ask for! will definitely return.
deminicolec . 2022-05-13
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We visit the windmill regularly and always have a pleasant visit. Staff are so friendly,go way beyond to make sure everything is OK.. food is fab .know us on first name terms ...well done to all the staff keep up the good work. Xx
susanrX7833ZA . 2022-04-02
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There were 3 of us went here today walked in at 11.55am it was empty never booked here before as it was always walk in,assisant comes over have you booked she said no we said, all the tables were empty she takes us to a...
lindawY8899RR . 2022-03-26
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Best place around. No atmosphere or food like it!! Even for partner pubs!! Windmill is in a different league!
329vikkir . 2022-03-25
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Good food and great staff. Girl who served us was really helpful and was very professional. Would be happy to recommend.
311gerryd . 2022-03-24
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The staff were so friendly and the food tasted amazing. No complaints whatsoever will definitely return soon. Thank you 😁
Simpson4685 . 2022-03-24
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We had a lovely meal here last week as a family. The food was great and the staff were very friendly and chatty with the kids. We will definitely be back.
V5756YMlauram . 2022-03-24
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Had a lovely meal with friends. Great service and food. I would definitely recommend to friends and family.
Lisa M . 2022-03-24
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Came in to try the new menu with my Friends for my birthday and it was delicious everyone cleared plates I was served by the lovely Francesca who was extremely friendly and made sure we were all looked after us, she was very polite and...
siobhanmV4906BQ . 2022-03-23
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Had a lovely meal here and our waitress Francesca was very pleasant and welcoming and made our experience very enjoyable! Will definitely be returning soon :)
tmcm1210 . 2022-03-23
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Visited today with elderly parents for lunch. Ordered two meals for parents. Scampi and chips( cold) simply chicken was embarrassing, never seen anything in my life like this( cold) and management should address this asap as would never set foot back within because of this....
andrewduncan7 . 2022-02-25
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visited the bar on 2nd feb to watch the game,bar was very busy with good atmosphere,and enjoyed by all it seems bar the management team,after the game with the place still heaving the management decided to have a wee laugh on us and close the...
Thomas R . 2022-02-05
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Came in for lunch with the family, food was excellent! Carolyn, Yvonne & Tanisha where very pleasant and great service provided! The Sundae topped off a wonderful meal! Will be back again for sure!
Duncan F . 2022-01-19
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Visited the windmill recently and was greeted by a very nice young lady with red hair, came over straight away and asked us if we wanted drinks then gave us a couple minutes to decide on what we’re having, myself and my partner enjoyed our...
yvonnesF4 . 2022-01-13
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Pre-booked Christmas Lunch for two. Worst Turkey dinner ever. Starter of deep fried brie was non existent. No cheese in the three squares. Turkey was like an old fashioned Bernard Mathews Roast. Vegetables dry and so hard you couldn’t eat them. Pigs in blankets and...
jeanie060905 . 2021-12-14
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Booked the festive menu in Sept and despite submitting our order before our visit they had no mushrooms to go with steak and forgot peppercorn sauce! Meals were borderline cold and not that great! Same with the customer service! Far better restaurants in the area!...
Stacey M . 2021-12-11
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Popped in to the Windmill for a bite to eat yesterday lunch. Greeted by a cheery woman with red hair. Quickly showed us to a table & advised us to use the phone to order ot go to the bar. I have been to Sizzling...
Reidie1971 . 2021-12-09
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Staff are amazing and very helpful. Great value for money. Throughout my visit the staff remained attentive and very polite. Would highly recommend!
25kezk . 2021-11-28
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Was shopping at the industrial estate nearby and popped in for a quick bite to eat. Was one again impressed with the food and the service provided at the Windmkll the waitress was lovely and polite I believe her name is Amy. Very attentive and...
saracH4850FO . 2021-11-26
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Cannot thank Carolyn at the windmill enough . Nothing was a bother for her she made sure our table was accessible for my sons wheelchair. She dealt with our family of 13 with complete professionalism all our meals were amazing , lovely warm and tasty...
O8290HLdebbies . 2021-11-15
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We were a group of 6 with no booking, but luckily we were greeted warmly and sat at a very comfortable table. Everything was explained to us clearly from Carolyn. We decided on our meals (excellent selection), placed our order, we couldn’t resist the deal...
Mitchell_47 . 2021-11-13
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My husband and i have visited here a few times recently. The staff are always friendly and the fod is lovely. I am looking forward to my next trip
Lorna B . 2021-11-10
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Husband and I went for a meal, food was lovely and the service was great, our server a Young lady Rebecca was great, could not do enough for us. Definitely will be returning
Ohagan42 . 2021-11-03
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Good place for a dinner and a beer, will be returning soon. The girl who served us was friendly and nothing was too much trouble.
988bigb . 2021-10-30
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One of the places I love to go to write is the Windmill Tavern. Whether it is my freelance work I'm working on or a book, I find the friendly and welcoming atmosphere in the Windmill the perfect surroundings. The staff are all amazing -...
LanniganFreelanceS . 2021-10-19
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Came here with my partner the other day for food and drinks was very nice food and the girl serving us named Francesca couldnt do enough for us! She was very attentive and I am very satisfied with the service. Will be back
caitlincO5852NK . 2021-10-12
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Popped in in the off chance of a table on Friday night was busy but one of the waitress found us a free table. She then explained we take a not of the table number and decide what we want then order up at the...
saracH4850FO . 2021-10-05
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Looked at this restaurant and thought it might be nice 👍 part of the hungry horse empire,made booking by phone arrived and had to go to the bar and told the staff that we had booked ,no record seemingly wanted a window seat not available,got...
thomasaH5406XR . 2021-08-21
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My husband and 1 were seated then waited for 30 mins and were not even approached to be asked for our drinks order. After 40 mins, others diners who were seated after us were served drinks before us we left!! We eat here often so...
clairem260 . 2021-08-04
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So my family and myself met at the windmill after nine months of not seeing each other, we were quite apprehensive however we need not have been. It was the most organised visit with amazing staff and so helpful with covid guideline I have seen...
Hugh B . 2021-06-21
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The food was lovely Kids enjoyed their kids meals All Covid guideline where adhered to Staff where really friendly and helpful Will definitely return
alysonc452 . 2021-06-18
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staff couldn’t have been anymore welcoming or lovely! will definitely be back. Carolyn was our sever and she couldn’t have been anymore helpful!
845demic . 2021-06-18
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Food was delish, Hunter chicken was amazing good value for money, glad to see covid rules are strictly adhered too. Staff very attentive 😁
Sharon M . 2021-06-01
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First time back at the windmill since it opened back up and as usual it ran like clockwork, the friendly staff are always professional and very accommodating. I had the fajitas and they were amazing as usual. Great pub, great service and very reasonably priced....
Trail51516670529 . 2021-06-01
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Came in last night with my family, met by some friendly staff who explained the one way system, how to scan our code and how to order food. The process they have put in place for covid was brilliant to see as I’ve been to...
clairecQ9619ZM . 2021-06-01
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Came in last night for dinner with friends. We were quickly shown to our table and the ordering process explained we were also shown how to do the NHS check. Meals came out quick and they were delicious. Drinks were also brought to the table...
saracH4850FO . 2021-05-28
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Fantastic place to come and very Covid-19 regulated. Margo and her staff are a credit, the table service is beyond good and a special shout to holly Marie and Demi where amazing
brian a . 2020-10-03
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Had the two meals for £9 lunch dea. l Great portions ,great taste, great service .Social distance rules and requirements were all adhered too First time to this restaurant, will certainly not be the last
dwnicoll61 . 2020-09-15
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family dinner on passing through uddingston. Staff were very friendly everything was immaculately clean. No issues following one was system very clear too follow. Even for my 7 year old who don't follow instructions well. Food was also delicious will be back.
X537WRjacquelineh . 2020-09-08
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Lunch at the windmill was fabulous, social distancing measures well implemented, friendly helpful staff, food delicious We will be back
MrsBrownlie3 . 2020-09-08
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Went for a family lunch on Sunday. First time being out anywhere since the pandemic. Place was very clean and all one was systems marked out clearly with a member of staff at the door to greet us. The food was absolutely amazing, my loaded...
annmariel953 . 2020-08-11
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Had a lovely meal in the Windmill today, staff very friendly and helpfully. Social distancing well mapped out, made to feel really welcome.
Yvonne S . 2020-08-10
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Food was absolutely amazing and the staff were so kind, helpful and welcoming. Highly recommended this place, its definitely the best place to go eat in the area!
chrismB6591CV . 2020-08-09
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the service and protocol under the circumstances were very good staff were really great and made sure we had the best experience and the food and service was exceptional
Hellen R . 2020-08-09
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Went to the windmill for a bite to eat with my friend, food was great, I felt safe as all the guest and staff followed the convid safety measures, staff were lovely and very helpful, will be back again.
demix96 . 2020-08-09
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What a great restaurant, super friendly and have all approp social distancing measures in place keeping customers as well as staff safe . Everything ran like clockwork from beginning of our meal to the end. Definitely will be back great staff great food and a...
Rat333 . 2020-08-09
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My boyfriend and I were regulars here before lockdown. We felt safe and well looked after here today. Good grub! Can’t complain!
onmytravelsss . 2020-07-31
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Came to the windmill with my partner and 3 kids on Wednesday 15th July for reopening night. We come here often for food and drinks and were looking forward to being back. Our visit didn’t disappoint, we were greeted at the door and given all the information we needed and shown to our table. Floor markings and signs all around to keep you right and hand sanitizer freely available around the pub. Food was delicious, especially the new nachos and my kids were loving having their favourite build your own sundae deserts. Staff were amazing as always and I’m sure we will be down to visit again very soon. Keep up the good work.
Arlene W . 2020-07-20
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My partner and I visited with 2 of our friends on Friday night. We were apprehensive about returning but we needn't have worried. We were greeted at the door by the host and she explained the rules to us and pointed out all the extra features to help keep us all safe we were then shown to our table. The we were able to order and pay for our drinks via the app which added to our feelinf of comfort and safety. The drinks arrived quickly and the food was delicious when it arrived. My partner particularly enjoyed his dirty stacker which came with a beer or a £1! Overall we enjoyed our visit it was very relaxed atmosphere and the staff were brilliant we felt safe and will definitely be back soon. Welldone to the Windmill its great to see you open again and keeping us all safe.
Trish0474 . 2020-07-20
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After months of waiting and anticipation what a great start to the first day. Margo and the staff have given clear advise and guidance to ensure everyone enjoys the opening and stays safe. May be a long time before we are back to normal but very happy to be back and hopefully we can continue to make progress to full normality
DundeeBob1960 . 2020-07-15
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Met friend for brunch on tuesday back of 11 was very quiet. The lady serving welcomed us in and advised us to choose any table we liked she brought us 2 lattes over we ordered and chatted to us about our plans for the day and made some suggestions from the menu for us. We had Mexican Chicken which was delicious and Fajitas with a side of curly fries. The food was delicious came really quick and the coffees were lovely. When we were leaving the manager told us about the app.and all the different offers we could get from it and showed us where to download it. She was really friendly and genuine we will be back again soon.
Trish0474 . 2020-03-14
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Love going to the windmill, always amazing good, staff are fantastic and very helpful!! Food is brillaint, chefs do a fabulous job
demix96 . 2020-03-07
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Popped into the Windmill this morning for breakfast and I thoroughly enjoyed it, Staff very friendly, food was brilliant, nice clean pub, we will be back.. highly recommend it !
Sharon M . 2020-02-15
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Went to the windmill for a family day out,fantastic day, great customer service and very helpfulWill be back
demix96 . 2020-02-01
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Had lunch here today food was great fantastic sizzling plates Staff very friendly would recommend this a lovely place for a catch up
Londonchick74 . 2020-01-17
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Stopped in after a long journey and weather was horrible outside. Was greeted by very friendly staff and welcoming atmosphere. Ordered at the bar with a very helpful male employee who was very helpful and polite. Ordered at 5.15pm food was served very quick was delicious. My son love his meal hes very hard to please. Will be back
Reviewmeals . 2020-01-14
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Very disappointed in windmill tonight being coming here for 30 odd years but noticed recently things not up to standard Fryer not been working for approx 3 weeks Our visit tonight at 6.15 only to find out no food being serviced as chef not felling well after us phoning windmill in advance Asked who was in charge twice member of staff had to go and find out Can’t believe that such a busy place can be brought to close kitchen when one person not feeling well Kitchen closed at 6 pm
lizzie123456 . 2020-01-07
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Although it was a last minute drop in there were a few large parties in restaurant they managed to fit us in had to wait 30 minutes after ordering but were informed of of this at time of ordering but it was worth it hadn't been here for a while as it seemed to be going down hill a little bit but will certainly be going back meals were lovely and portions more than adequate well done.
Mary . 2019-12-30
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For a busy pub you would think they could invest in decent decorations at Christmas time and sort out their TVs that lag. Money grabbers that put no investment into their establishment.
EScrooge1972 . 2019-12-29
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Went here today for family meal. All had different meals. Each one well presented food delicious and servings very generous. There was a 30 minute wait for food which we were informed of at time of ordering and we were fine with that. Food arrived in about 20 minutes. Staff were very friendly and helpful. Good choices of food and drinks on menu. Very impressed we will be back.
maryaP2312IM . 2019-12-29
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Must be the only pub in Scotland where the management refuse to put the heating on in December when temperature outside is single figures Customers are told to put their coat on if they are cold, absolute disgrace
ScotsBill62 . 2019-12-08
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Came into the Windmill withb a friend on our way home from shopping in town with the kids. The waitress serving brought us kids colouring sheets over to keep the kids happy. When we were ordering the manager told us that they had just started a new menu and explained which deals were on. The food came quickly and and tasted lovely, sausage and mash and mac and cheese for us nuggets and pizza for the kids. Kids loved their sundae ice creams and we loved the price. Great value, quick efficient, friendly staff we will be back with the hubby to try the chicken platter.
Trish0474 . 2019-10-18
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I was out for a family meal service was great and the restaurant was very clean food was delicious will be back was advised about a new menu soon so will be back for that too
Reviewmeals . 2019-10-18
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You would think a Saturday afternoon would be a busy enough/ stressy enough time for the staff of a pub that also sells food..... And the sun is out!??
Ben J . 2019-08-06
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I was in the windmill with the family, there was 10 of us and the windmill staff managed to sit us on such short notice and sat us all together, the food came out fast and was delicious! The windmill have such lovely, helpfull staff. Will be back soon
demix96 . 2019-07-28
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In Saturday night for a long over due catch up with savannah & Louise. What a great pub! Lovely atmosphere & staff (Margo Demi & Hollymarie) were a delight. Loving the new cocktails! Especially the strawberry Collins a great selection of drinks too. Going to try the gin bar next time & maybe some nibbles from the starter deal
hollymariec . 2019-07-28
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Wife and I just had a meal in the windmill. Lovely. The Slow Cooked peppered beef was amazing, very tender and flavoursome. My wife's hunter chicken was also tasty and hot temperature which is always a plus point! Thank you windmill for a lovely start to our holidays and very reasonable too !
MandT34 . 2019-07-02
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Windy Miller stood atop his Windmill one day and looked down upon Camberwick Green to see that there wasn't anyone around who would be eating on such a lovely day. He decided to open an eatery based upon his home in a magical village called Viewpark. This was a magical place because not only did Windy Miller open his new restaurant there, they also had Karaoke nights and guest DJs at the weekend. The locals all rejoiced when they learnt that Windy Miller was selling up and Sizzling was buying it over because they had much better food than the trash Windy was serving. Drinks were cheaper too and the food was of great quality, whilst the outdoor area was well used during the warmer weather. Night night everyone, said Windy.
Frankiebhoy1974 . 2019-06-04
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Awesome meal at the Windmill today. Had Ribeye steak peppercorn sauce and chips it was amazing my husband also loved his fish.. nice atmosphere in the pub Carolyn couldn’t have been more attentive we will certainly be back 2 this friendly pub. 😋😋
Sharon M . 2019-05-25
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Had mixed grill... sent it back as steak was over cooked... 2nd attempt... steak still over cooked.. told waitress... no attempt to rectify... or even an offer of refund. If the chef can’t cook steak don’t have it on the menu. Terrible food and even worse service.
Michelle D . 2019-05-24
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Amazing food as usual. Never fault the food and service. Husband loved the burger and the wee baba enjoyed his meal. I have tried the new Pepper Jack chicken in the new range it is to die for. Service if really good for a busy Friday night. Accommodating staff.. they made sure we have the best experience ever xx Highly recommended to friends and family
447maureenh . 2019-05-17
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Come in to watch the football every weekend always has a good atmosphere. Has nice beer and good food
Liam2894 . 2019-05-17
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I visited the windmill on Sunday for lunch after spending the day in Uddingston and the food was absolutely excellent and great value for money. The place was also surprisingly spotless as I was told by a friend this a pub often popular for football fans therefore normally I would expect the worst particularly in the toilets but they were some of the cleanest toilets and facilities I have ever seen in a pub/restaurant. Hats off to the management and their staff.
ellenshaw1981 . 2019-05-09
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Myself and my family have eaten at the windmill regularly over the years and on the whole have been happy with the standard of food and service. I took my mum here today for lunch, I ordered chicken fajitas which turned out to be mostly a huge pile of onions and a few tiny bits of chicken the portion size was a total joke. When our plates were being cleared away I mentioned to our server about the meal, to say she was cheeky is an understatement she was bordering on aggressive behaviour. For a regular paying customer to be treated in this manner is not acceptable at all! Certainly no shortage of onions today at the Windmill only on the chicken and good manners front.
caza1982 . 2019-04-27
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Don't come here on a Friday evening between 5pm & 7pm. I came here with my family and we were five minutes by our time for the next people who had booked the table. One of the men who was going to sit at the table came up and said rudely "you'll find it's five past five, I've booked the table for five" He then lifted our drinks away. My elderly mother was with us and she was shaken up by this. Apparently these men are allowed to book this table every week just to sit and drink alcohol. There is a bar next to the restaurant for that purpose.
Kenny D . 2019-04-15
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Ordered a steak, cooked MEDIUM for it to arrive on my table 45 minutes later cooked Well done to the point it was cremated and tasted like charcoal. Sent it back and asked for another one, again MEDIUM. 2nd one arrived 15 mins later the exact same, slightly less cremated but still awful. Used to love the food in here but I’ll simply not be back.
Rmarshall391 . 2019-04-10
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Never usually complain about bad service just normally pay and leave but today I had the worst food in the world. Had to send the chicken and steak platter back as either the skillet or grill was that dirty my steak tasted of charcoal (not edible). The mash potato was also a mound stuck to my plate and was not soft, also non edible. No apologies when asking for my food to be swapped and slapped down on the table infront of me when it was.
Rf123x . 2019-04-09
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116 Opinions
I arrived at the coffee place, haven't been there before. When we walked in the door, a parade of parents were leaving with buggies etc, as I was coming in carrying my 11 month old and my 4 year old walked ahead - as they do - I called to him as he charged ahead and said 'we have to go order lunch, and pay first' he followed me into the cafe where I ordered his kids lunchbox meal, and a coffee and cake for myself (which came to £13.95, I assumed that included the sandpit - which is £4) I advised, I was going to the sandpit but i was a little early, the staff replied it was open as they'd just been down and cleaned after the last session so if I went down, they'd bring my order down. Wasn't even down there 5 minutes, and a very rude girl came yelling at the door, (I was standing in the sandpit, there was 2 other families In as well may I add) 'you've not paid to be in here!' I was absolutely mortified! I replied, I had paid, as just returned from the cafe. She charged away and came back again 5 mins later, 'you've not paid so you'll need to come and pay it!'. Again, she shouted from the door instead of coming over to me. I was mortified! I tried getting my 4 year old to come, and my baby was in the high chair. I lovely woman offered to keep an eye for a couple minutes whilst I ran up. Something I never do, but my anxiety was so bad and I could have died was embarrassment so i rushed away! So basically, you have to pay for the sandpit on the right-hand side when you enter, there is a sign, which I missed when coming in because it was so busy at the door. A misunderstanding! When I arrived to pay at the desk, (i was flapping having had left my kids with strangers, and obv course still mortified by the lack of manners and discretion from this girl), I said I'm here to pay for my child in the sandpit, and the same girl said 'eh is it not 2 children? I replied, 'Well yes it was but it stated online under 1 are free' as I had already asked when I booked. Again, lack of manners and a very bad tone. 👎 after paying for them, I went back to the sandpit and when I went to eat my pavlova, i was filled with deeper disappointment! It was awful 😖 strawberries were not fresh, were soggy, and had dirt on them, which completely put me off eating it (clearly they werent washed) and my coffee had gone cold. I obv didn't bother leaving to go back and Complain after the reception I'd already had so I left it. A very Overpriced unpleasant experience for an hour and a half. I will not be back! And it put me right off booking their pumpkin event which I was going to do that day after seeing it online.
529 Opinions
Really enjoyable lunchtime, really tasty food and good service. Definitely will be back!!