The Willows in Blackburn with Darwen

Unfortunately my visit to The Willows was rather pathetic. The food we did get was nowhere near worth the price. The mains took over an hour so we left. Wouldn't recommend and tbh I was warned by friends not to go here too

Worst Sunday roast I've ever had it smelt like rat and tasted like cat. The girl serving was none stop telling me about her videos of her pooping just a bad experience

Lovely food, great value for money and excellent service received from Molly, Keeva and all the staff here!

Come here quite regularly and always enjoy. The odd time I’ve had something added to my plate I didn’t like, but it was resolved immediately, no problem whatsoever. Food is always fresh and hot and we never wait long for our food to arrive. I was served today by Molly and she was really polite and helpful. Definitely recommend.

Went here for breakfast on 27/10/2024, the service was impeccable , the young lady could not do enough , very polite and didn’t stop working all the time we was there, I can’t quite remember her name but she’s a credit to the company. Thanks very much and we will be returning. Excellent value for money and the food was great 😊

Had a lovely meal and a cold drink. was a lovely quiet afternoon meal. Molly was our waitress and was very accommodating sorted out a little problem very quickly and efficiently.thank you molly

Laura was fantastic and a credit to the business, kept drinks flowing and made our day !:)

Should not have to sit with your coat on and eat! The place was freezing. Our meals tonight were delicious. Exceptional, friendly service from Keeva she was happy to help through our visit.

Allways a nice stay and warm welcome dinner and breakfast was lovely , a lady called Kiera I think she is lady looked arfter us , lovely staff

Lovely food and the lady serving us Laura and Steph were so lovely ant accomodating. Served us at the table and very friendly, definately need more Laura's and Steph's working to serve people with their friendly ways - group of 7 who came Thursday evening for tea 😊

Extremely clean and comfortable rooms and amazing service from very friendly staff. If I ever need to visit the area in the future, I would not hesitate to book again.

Lauren and her top tier attentive service is second to none . Food was great as ever , quick efficient and relaxed . Couldn’t be better tbh Many thanks , Dawn

laura is fabulaous,amazing service,kind words i will definitely be coming back to the willows!

Updated review Cruz Campo £6.20 I know beer prices are up but this is Blackburn NOT Manchester and it's a chain pub. What the hell?

The food was below par. I went to use the toilet, there were three cubicles, one had no door, one had no lock and the other one was dirty.

Both hotel and restaurant were outstanding. Staff couldn't do enough and very polite and helpful would 100% come back!

Come the willows all the time, James and his staff molly and Liv were exceptional tonight couldn’t fault them! Would really recommend this place to anybody because the friendly atmosphere is enough to bring anybody back

Fantastic service…………. Molly is amazing

We visited The Willows this morning as a treat for a colleague to celebrate there birthday and to say we were disappointed with the whole experience would be an understatement! The restaurant was so cold we had to keep our coats on, the coffee machine was broken, the water for the instant coffee & tea was cold, there was clattering, banging and angry shouting coming from the kitchen and the food that came to the table was luke warm but soon went cold because of the freezing temperature in the room. The lady running the breakfast service was moaning about the company saying that they were so cheap and never wanted to replace anything and she had been waiting months for them to fix the heating. All in all it was a pretty dire experience. "Happy Birthday to my colleague!" 🤬

Had an over night stay in the Hotel no problems at all would stay again

Just returned from a one night stay, absolutely brilliant service 👏 the staff were so attentive and found time for a chat, being a license myself the Wainwright's bitter which my husband drinks was in top form , breakfast was lovely this morning again staff were lovely and a real credit to your pub, if in the area again would not hesitate to return Thankyou .

Really impressed with the service especially from Molly who is lovely! Food from Ben was great! Great atmosphere, would highly recommend!

Very friendly, clean, nice meals spacious rooms!

Staff are Excellent especially Shannon and Keeva. The food was Awesome 💙 If you haven’t visited here yet then do so as you are missing out 😋

I come here for molly, shes great and always looks after me. The food is bang on and great atmosphere.

Had a lovely meal with my family here, spur of the moment but I’m glad I chose here, the staff were all lovely, there was a friendly vibe to the place and the food was excellent, would highly recommend

Lovely food and brilliant service

Food was amazing services was lovely by the lovely bar staff keeva

Really friendly and helpful staff! Thanks to James, Molly and Erin for looking after a group of 8 of us who stopped overnight as well. All the food and drinks came together, and was delicious

Amazing service really good food thank you to the team steph Olivia Ben and baz

Stayed over at the hotel for a couple of nights and arrived late travelling up from Kent. Luckily the kitchen was still open so we treated ourselves to mixed grills. Perfectly cooked and tasty. Very friendly and polite team. Good atmosphere and not as busy as might be expected on a Friday evening. We had breakfast the following morning which was nice and fresh. Both Karmen and Stephanie were perfect hosts to all the sleepy-heads in that morning and explained clearly the service style and where everything was. We will definitely visit again. Thank you 👍🏻

Not from around Manchester but was staying at the Inn, the service was amazing and the food was even better. As a family we had two mixed grills and a fish and chips. We all enjoyed it!

The service was good place was clean and tidy the food was really good and I have no hesitation in recommending it

Great work from moly and Ryan after their charity walk still serving staff on their day off. Even the dog was impressed with their efforts

Nice tasty breakfast, really enjoyable

Great food, great beer and great staff

The food was ok. Standard Marston's fair. The staff were really friendly and helpful particularly Molly behind the bar and the lady who ran the hotel reception and bar who was great (sorry didn't get her name). The hotel was clean and comfortable with easy access to the motorway and town centre. The only complaint was that the inside the pub was very cold.

Wonderful day staff went out there way to help food was good drinks too.

Went for tea last Sunday it was an absolute disgrace, food was inedible. On paying was asked if the food was ok, our reply was a disgrace put still got charged full price for everything. Will never ever go again!!!!!

Amazing place for beer and food ;) 😉

Staff were fantastic, but the food needs working on...

Stayed here for 2 nights, plenty of parking, rooms were clean and well equipped. Breakfast was great. Staff were very welcoming and friendly, nothing was too much trouble, would definitely stay here again!

Arrived at 2030hrs and had to wait 10 mins for someone to book me in. Then went to accommodation block and walked in room the card holder for the electric fell of the wall. Put cover back on and it worked. Room clean and tidy. There is not a reception at the accommodation block so if you need anything to have to go to main block. There should be someone available in the block of a night-time. Some block pulled the fire alarm at 0130 because of lack of staff. In the room the toilet roll holder is loss and so it the toilet seat. Shower ok. Hotel is ok but needs to improve. Cleaner and chef was the most helpful. The main staff a lady with pink hair and morning service were ok but felt I was an inconvenience to them. Also waiting for a cab they was having their breakfast and discussing hotel business. Man with a beard was sitting with the staff.

Stayed for 2 nights, plenty of parking at no extra cost, the rooms were really clean and well equipped, breakfast was great, the staff couldn’t have been more welcoming and friendly, nothing was too much trouble, wouldn’t hesitate to stay here again

Family meal. Great service. Great food. Spicy Burger was amazing!🤩

Great range of food, excellent service, good selection of beers.

The food was exceptional and really well priced. The manager James is also a good guy

Had molly as our server, was super polite, food was quick and an absolute star would come back just off the service she gave.

Brilliant food, Shannon and Ryan were fantastic and very helpful. Couldn't have asked for better service. Will definitely be back

The past two occasions I have been there’s been an extremely long wait time to be served, with just one girl serving each time. “Managers” appear to walk around and do nothing bar look at a computer and mess with a till here and there. When there are 3 people waiting for almost ten minutes to be served, they should step in especially as some people are only wanting one drink. Theres no acknowledgment of time waited to be served either, nor even “I’ll be with you as soon as I can”. I waited 20 minutes for my daughter’s food to be served which is fine, but mine didn’t arrive until another 10 minutes. The waitress did acknowledge this and said the chef gave me a few extra fries for my wait. I’d rather have not waited especially when there were only 4-5 other tables and only 2 others having food before us. There certainly weren’t any large parties present. It’s absolutely appalling and I won’t be visiting again.

Lots of kids there and not enough staff

kris and Shannon was amazing for our first time here at the willows. Both attitude and persona was top notch, very helpful and great service from both. Definitely recommend bringing all family member and friends here at THE WILLOWS!

Food was delicious and the staff was very friendly

Sorry to write this but must say first of all that the food was very nice indeed, the mixed grill and the scampi. The service was good too. BUT - the cleanliness of The Willows left a lot to be desired, I’m afraid. Sticky tables, dirty salt and pepper pots, food left on chairs from other people, menus so greasy and badly marked. A thorough clean is needed please…..

Well what can I say, we've been staying in the hotel and it's been amazing! The waitresses molly and Stephanie have been perfect and have really helped us with all our needs! Molly always brings a smaile to our face and is a great laugh! I couldnt recommend her more.They've gone above and beyond for us and the company. The food has been amazing I really want to thank Tyler and baz for looking after us on that depart!

Excellent food great atmosphere and very polite staff

Plenty of seating, quick service and great food! Very friendly service from Maddie!

Maddie was really polite, courteous and helpful. We were served quickly and our food was fresh, hot and tasty. Thank you!

Met my sister here as it’s half way between us. Not been here before but loved it !!! Easy access from motorway and lovely inside and nice outdoor seating too. The food menu is great ! Lots to choose from. We shared a chicken bacon lettuce on toasted bloomer which came with a few chips for £7.75. It was just enough for us and great price too ! The staff were cheerful and polite. Very welcoming and nothing too much trouble. We will now make this our place to meet in future. Highly recommended. Thanks to the staff.

I went for my birthday meal which was a few days before, my son in law asked for a cake which they agreed too then when he went back tho ask for it they said the kitchen was closed now, also my son ordered bbq chicken wings as a starter which came still freezing in the middle, my 13 yr old was hungry and wanted to eat them but I had to stop him, they brought fresh ones out but the problem is the food isn’t up to much and the charge before you’ve eaten and ask for a tip before you’ve even been served so how can you tip poor quality service & food before you know what you’re going to get, not saying the the waiter was bad , he was I would say the only one who was polite (a young lad with pony tail and accent) and did his best in a badly run establishment. I said burger as it was the best looking meal at the table, the currys we got had Nan bread placed on top of the poppadum which made it soggy, all the food was frozen and not fresh so I can’t give it a good review

Standard Marston's family food pub. Not much real ale, but the one that was on was in good condition. Bar staff not really interested, though management seemed keener.

I cannot believe that we were charges £41.00 for 3 bacon and egg sandwich’s (which took 30 minutes to come even though the place was not busy) and 5 coffees… extortionate!!! Beware of breakfast here

Fast service, decent food at a reasonable price.

Was a great meal and friendly staff.

Waitress (Molly) was very attentive and friendly

Thanks to Ben and Molly for the service today 😊

Molly was a lovely girl and was very helpful a credit to the company

We were welcomed by a friendly member of staff , the food was excellent and the servers and bar staff were all very friendly and helpful. It was a lovely evening and I will definitely be returning.

Felt very welcome as soon as we entered the facility and all dietary requirements were accustomed for. Hospitality was immaculate and the food was great. Erin/Eryn/Erinn (SORRY) served us this morning and was amazing. Thank you.

Really great evening service excellent and food great much better than previous visit a few years ago will be going again.

Nice place to eat with family with friendly welcoming staff. There was a good choice of foods and drinks to buy and it wasn't too expensive.

Both Molly and James are a credit to Marston’s and impeccable at there job! James is extremely helpful and Molly is always in the ball!

Nice room, easy parking good food and friendly staff

Came in to the willows for a little family drink and was greeted by the lovely maddie ,,, we decided to sit outside and enjoy the sun ,, food came very quickly even tho it was busy ,, the manager came over aswell think he was called jimbo ,, all staff on the day was very friendly there was also another girl called molllie I think ,, but overall a good experience will be back again

Lovely sunny afternoon in the beer garden. Fab food, ultimate chicken burger & cowboy burger. Fast friendly service from Tegan

Came in today and ordered 2kidsbreakfast. I can't fault it it was hot and very tasty cooked to perfection. Thank you Chelsie. The service we recieved from molly was outstanding. She was very busy but still gave us excellent service. Very polity and professional but at the same time approachable and friendly. Thank you for a lovely experience and very good food. 😊

Fantastic stay can't recommend enough, food really good , well priced, very friendly staff,

Fantastic atmosphere with great service. ⭐️⭐️⭐️⭐️⭐️ Special thanks to molly and Keeva for excellent personal customer service . Always go above and beyond .

Carmen and keeva fantastic as always! Great beer and atmosphere

I come here a lot fpr a drink with my friends. Thank yiu molly for always smiling and being energetic. Molly is the best waitress hands down. Would recomend to anybody

Really nice and friendly place to go!.. The breakfast was very very good lots of choice and staff very contentive defo be back!!

Went with family tonight 1 young man trying to serve around 50 people with drinks on his own 1 waitress screaming and being rude to people asking were there food was bit like a teenage youthclub. Wont be visiting again

Top pub, here at lot, decent beers and Molly is really helpful and funny and does a good job. Ryan is a great manager and they both make us feel so welcome.

Mega service at this place. Molly always makes us feel welcome and has great banter… Viva Espania 🙌

Absolutely incredible service! Molly and Maddie are the epitome of exceptional waitstaff. From the moment we walked in, their warm, welcoming demeanor set the tone for an unforgettable dining experience. Molly is attentive and gracious, with an innate ability to anticipate our needs before we even had to ask. Her knowledge of the menu was impressive, guiding us to the perfect choices with enthusiasm and expertise. Maddie complements Molly perfectly, bringing an infectious energy and charm that made our evening delightful. Her attention to detail ensured everything was perfect, from drink refills to timing our courses flawlessly. Together, Molly and Maddie create a seamless, enjoyable dining experience that is hard to match. They work in harmony, providing top-notch service with a personal touch that makes every guest feel special. We can’t wait to return and be served by this dynamic duo again. Highly recommended!

Came for a drink afer work, molly and maddie worked really well! Thanks girls

We recently visited Willows to celebrate my daughter's good grades at school, but unfortunately, our experience was disappointing. Upon arrival, the waitress directed us to sit in the dining area, which we did. However, no one came to serve us, so I went to the bar to ask about the Taste Card benefits since I had just paid for mine. The waitress was clueless and said she had never heard of it. She was unpleasant and gave me the impression of "I don't care." When I asked for help with the Wi-Fi because I couldn't log in due to an issue with the date of birth confirmation, she again refused to help. Additionally, when I wanted to order, I noticed that the kids' menu was a coloring page, so I asked for crayons. Unfortunately, they didn't have any, which seemed odd given the coloring pages. Overall, the service was unhelpful and came with a lot of attitude. I will not be visiting again and will choose other restaurants that provide a more positive experience instead.

Nice experience. Pizza was cooked to perfection and was delicious

Great food/excellent service/ Friendly staff and atmosphere, and so much choice

Lovely atmosphere. Lovely girls -Molly, keeva and Steph,. Very accommodating. All food good except chicken roast was a little dry

Absolutely brilliant. Room are so clean and well equipped. The bar/restaraunt is lovely. Such a nice friendly atmosphere. Molly and Keeva were amazing. Would 💯 recommend 👌

Too expensive when a homely little micro pub is across road!!

So expensive to say it’s minutes from a nearby place that’s so much cheaper

We went to use the electric charging system and never went into the pub,but have never had a bad experience there in any of the times we've been 👍👍

Great for a quick lunch noticed ABBA tribute act this weekend would have liked to go but we are busy all in all not bad cheers to the female bar person have a drink on me.....

Fantastic service from carmen front of house and Ben the chef. They sorted us out with a full English breakfast after it was off the menu it was very well received after a 9 mile hike . Massive thank you to the both of you thanks so much for the fantastic service. You both went above and beyond

Lovely atmosphere...lovely and polite stall. Great food ...whats more to say.Oh reasonable prices.

Came for my birthday and it was ruined by the manager shouting at a young girl who was rushed off her feet..her name was molly and my table and another table were absolutely disgusted how he spoke to her..she was trying to help as the bill wasn't right.also the bar area got very busy woth only 2 young girls doing there best while he sat on computer.he could of easily jumped on to help instead of sitting there letting them struggle. Quite honestly birthday meal wrecked by the atmosphere he created.

Perfect little break spot, where you can get good cheap food, nice beer and a fun bubbly atmosphere with all the staff. They remember us year on year with our return! Thanks Beth and Keeva for your lovely assistance - The Auditors

very good service and food, staff very friendly and helpful