The Willows in Blackburn with Darwen

Come in for drinks on weekends, molly and James always go above and beyond with all my needs! This is why we return for the staff and the great vibes!

Had a wonderful family meal. It was my children's birthday choice as they love the pizzas there. The manager went above and beyond to ensure we were happy and comfortable. The food and service was excellent. We also had the pleasure of meeting the managers family, a delight. We will definitely be returning Thank you again. The woodfam

We visited the Willows Family of 3 on Friday tea time, very prompt service, they took our drinks order straight away and food was lovely, nice and hot. Our servers Toni and Steph were polite, welcoming and very helpful. Will definitely visit again. 😊

My partner was sent home from work yesterday after suffering food poisoning from the place. I’m surprised she went in at all but it was with work. I haven’t been in since eat out to help out. They made me, my two daughters, and their two cousins wait two hours for food. It became clear that they had no interest in serving us. There was absolutely no resistance from management when I asked for our money back. Then I realised: I’d paid on card. I was refunded in cash. Not bad at all for the company when the government is paying 50% of a meal which wasn’t even prepared. No wonder they had no interest in serving us! After my partner’s experience, maybe it was a blessing that we never ate there.

The willows hosted a funeral for a family member ,, under the circumstances we had a lovely time at the willows and was well looked after by Laura, Molly and Milly,, also the manager James was very helpful with the day , food was fabulous xx

Lovely relaxed place with fantastic staff! Special mention to Laura and Molly - great service and with a smile too x

Chris our waiter was great ! Had a great meal at the willows will be back ! Highly recommend

Absolutely avoid this place staff attitude is shocking, My 25 year old son ordered his food and a non alcoholic drink and got asked for ID . The attitude was shocking. After the Manger came over , who was very polite, we explained that it wasn’t the fact the the company policy was not to serve even non Alcoholic beverages with out ID , it was the fact that the member of staff attitude was awful and the way the way she talked to me was like a kid not a 49 year old. The member of staff seriously needs to learn people skills and also learn that smoking on the premises even outside whilst wearing the same clothes is a health and safety issue. Manger great staff need training. Good job we weren’t working for then Burnley express food critics .

We stayed here for the weekend visiting friends and celebrating my son’s 5th birthday. We went in for breakfast and the front of house girls (Carmen and Laura) could not do enough for us. Our son mentioned that it was his birthday and Carmen bought his pancakes out with strawberry sauce and chopped his strawberries up in square pieces to mimic Minecraft blocks. Fantastic service and we will definitely be returning the next time to visit.

Good experience, good food and a friendly and helpful staff especially Laura who goes above and beyond and took care of everything we needed. Carmen too.

Lovely staff who welcome us with our dog every time we come in.

The chicken was excellent, the chips crispy and the service from Molly was friendly and first class

Great food and service My only complaint would be the price of drinks quite steep

Absolutely amazing staff and food, very welcoming, will definitely be visiting again. Breakfast was lovely, fresh and cooked to requirements.

Amazing work from Laura and Molly, thank you for singing to our grandma 🥰

Molly and Laura were fantastic this evening! We came for a meal and they were very pleasant and welcoming! Food was fantastic thanks so much girls 😀

Top quality service from Molly and Laura!

Great pub brilliant staff Molly & Laura been the best!!

Love coming down to see laura and the team, but prices have gone up a bit too much recently.

Love the willows. Such a lovely atmosphere. Staff are friendly, especially Carmen, she's amazing.

Nice spacious place which is easy to find with good parking. Food was nice, and service friendly

Very Friendly polite staff room was very clean and temperature controls were easy to adjust to my requirements , TV had a lot of channels I didn't expect and the free WFii was quick and easy to use ,all in all a very pleasant visit and I will use and recommend to friends in the future Thank You

Great weekend visit staff very informative and presented themselves and business very well. Great to meet staff that are inspiring and know the importance of good customer services and delivering every time.

Absolutely fantastic spot for a get together with friends, we decided on breakfast this time and it was one of the best breakfasts I’ve eaten in a long time! It was quite busy for a Thursday morning but the lady that was working was great!

Tried out the Willows this afternoon (08/11) and paid £19 for a pizza and Pepsi which I thought was extortionate in the first place for a pub. The pizza was absolutely revolting. Came freezing cold, the cheese was burnt on to the pizza. This was surprising given that they specialise in “pizza and grill”. I managed to eat 1 slice and left the rest. Service wasn’t much better. Waitress sighed when asked if they had any straws. Nobody asked if the food was okay. Most definitely won’t return. Will go to Wetherspoons next time

Overall OK experience given the situation and the quick decision to go out for a bite. The menu is quite expensive regarding value for money especially the fizzy drinks. It didn't work for us to order online either

A really welcoming and enjoyable experience. Served by a really polite professional girl Milly. Will definitely be returning.

Lovely lunch with family, although there could have been a bit more soup. It was lovely though. Served by Molly who was absolutely brilliant.

Me and family came for evening burgers. Burgers are amazing, friendly staff making a great atmosphere

Ignored at the bar for some reason whilst people who arrived at the bar after me not just one person but three were served before I was ... there was nobody at the bar when I arrived.!! when I was eventually served the young lady who took my food order entered the wrong food item into the till, I politely corrected her to be tutted at and given a dirty look! the second time I went to the bar I was made to wait whilst the bar staff prioritised filming a video on their mobile phome over serving me. I'm not sure why I was made to feel invisible and quite uncomfortable, maybe they didn't like the look of me but whatever the reason, I found them to be rude and unwelcoming and it's not something I've experienced before, very disappointing!

Food was very tasty and the staff were very friendly, they ran out of custard which I was gutted about. They then went out of their way to go get some more and personally come and tell me that they had.

Lovely food, great value for money and excellent service received from Molly, Keeva and all the staff here!

Unfortunately my visit to The Willows was rather pathetic. The food we did get was nowhere near worth the price. The mains took over an hour so we left. Wouldn't recommend and tbh I was warned by friends not to go here too

Worst Sunday roast I've ever had it smelt like rat and tasted like cat. The girl serving was none stop telling me about her videos of her pooping just a bad experience

Went here for breakfast on 27/10/2024, the service was impeccable , the young lady could not do enough , very polite and didn’t stop working all the time we was there, I can’t quite remember her name but she’s a credit to the company. Thanks very much and we will be returning. Excellent value for money and the food was great 😊

Had a lovely meal and a cold drink. was a lovely quiet afternoon meal. Molly was our waitress and was very accommodating sorted out a little problem very quickly and efficiently.thank you molly

Come here quite regularly and always enjoy. The odd time I’ve had something added to my plate I didn’t like, but it was resolved immediately, no problem whatsoever. Food is always fresh and hot and we never wait long for our food to arrive. I was served today by Molly and she was really polite and helpful. Definitely recommend.

Laura was fantastic and a credit to the business, kept drinks flowing and made our day !:)

Should not have to sit with your coat on and eat! The place was freezing. Our meals tonight were delicious. Exceptional, friendly service from Keeva she was happy to help through our visit.

Allways a nice stay and warm welcome dinner and breakfast was lovely , a lady called Kiera I think she is lady looked arfter us , lovely staff

Lovely food and the lady serving us Laura and Steph were so lovely ant accomodating. Served us at the table and very friendly, definately need more Laura's and Steph's working to serve people with their friendly ways - group of 7 who came Thursday evening for tea 😊

Extremely clean and comfortable rooms and amazing service from very friendly staff. If I ever need to visit the area in the future, I would not hesitate to book again.

Lauren and her top tier attentive service is second to none . Food was great as ever , quick efficient and relaxed . Couldn’t be better tbh Many thanks , Dawn

laura is fabulaous,amazing service,kind words i will definitely be coming back to the willows!

Updated review Cruz Campo £6.20 I know beer prices are up but this is Blackburn NOT Manchester and it's a chain pub. What the hell?

The food was below par. I went to use the toilet, there were three cubicles, one had no door, one had no lock and the other one was dirty.

Both hotel and restaurant were outstanding. Staff couldn't do enough and very polite and helpful would 100% come back!

Fantastic service…………. Molly is amazing

Come the willows all the time, James and his staff molly and Liv were exceptional tonight couldn’t fault them! Would really recommend this place to anybody because the friendly atmosphere is enough to bring anybody back

We visited The Willows this morning as a treat for a colleague to celebrate there birthday and to say we were disappointed with the whole experience would be an understatement! The restaurant was so cold we had to keep our coats on, the coffee machine was broken, the water for the instant coffee & tea was cold, there was clattering, banging and angry shouting coming from the kitchen and the food that came to the table was luke warm but soon went cold because of the freezing temperature in the room. The lady running the breakfast service was moaning about the company saying that they were so cheap and never wanted to replace anything and she had been waiting months for them to fix the heating. All in all it was a pretty dire experience. "Happy Birthday to my colleague!" 🤬

Just returned from a one night stay, absolutely brilliant service 👏 the staff were so attentive and found time for a chat, being a license myself the Wainwright's bitter which my husband drinks was in top form , breakfast was lovely this morning again staff were lovely and a real credit to your pub, if in the area again would not hesitate to return Thankyou .

Had an over night stay in the Hotel no problems at all would stay again

Really impressed with the service especially from Molly who is lovely! Food from Ben was great! Great atmosphere, would highly recommend!

Very friendly, clean, nice meals spacious rooms!

Staff are Excellent especially Shannon and Keeva. The food was Awesome 💙 If you haven’t visited here yet then do so as you are missing out 😋

Had a lovely meal with my family here, spur of the moment but I’m glad I chose here, the staff were all lovely, there was a friendly vibe to the place and the food was excellent, would highly recommend

I come here for molly, shes great and always looks after me. The food is bang on and great atmosphere.

Food was amazing services was lovely by the lovely bar staff keeva

Lovely food and brilliant service

Amazing service really good food thank you to the team steph Olivia Ben and baz

Really friendly and helpful staff! Thanks to James, Molly and Erin for looking after a group of 8 of us who stopped overnight as well. All the food and drinks came together, and was delicious

Stayed over at the hotel for a couple of nights and arrived late travelling up from Kent. Luckily the kitchen was still open so we treated ourselves to mixed grills. Perfectly cooked and tasty. Very friendly and polite team. Good atmosphere and not as busy as might be expected on a Friday evening. We had breakfast the following morning which was nice and fresh. Both Karmen and Stephanie were perfect hosts to all the sleepy-heads in that morning and explained clearly the service style and where everything was. We will definitely visit again. Thank you 👍🏻

The service was good place was clean and tidy the food was really good and I have no hesitation in recommending it

Not from around Manchester but was staying at the Inn, the service was amazing and the food was even better. As a family we had two mixed grills and a fish and chips. We all enjoyed it!

Great work from moly and Ryan after their charity walk still serving staff on their day off. Even the dog was impressed with their efforts

Nice tasty breakfast, really enjoyable

The food was ok. Standard Marston's fair. The staff were really friendly and helpful particularly Molly behind the bar and the lady who ran the hotel reception and bar who was great (sorry didn't get her name). The hotel was clean and comfortable with easy access to the motorway and town centre. The only complaint was that the inside the pub was very cold.

Wonderful day staff went out there way to help food was good drinks too.

Great food, great beer and great staff

Went for tea last Sunday it was an absolute disgrace, food was inedible. On paying was asked if the food was ok, our reply was a disgrace put still got charged full price for everything. Will never ever go again!!!!!

Amazing place for beer and food ;) 😉

Staff were fantastic, but the food needs working on...

Stayed for 2 nights, plenty of parking at no extra cost, the rooms were really clean and well equipped, breakfast was great, the staff couldn’t have been more welcoming and friendly, nothing was too much trouble, wouldn’t hesitate to stay here again

Arrived at 2030hrs and had to wait 10 mins for someone to book me in. Then went to accommodation block and walked in room the card holder for the electric fell of the wall. Put cover back on and it worked. Room clean and tidy. There is not a reception at the accommodation block so if you need anything to have to go to main block. There should be someone available in the block of a night-time. Some block pulled the fire alarm at 0130 because of lack of staff. In the room the toilet roll holder is loss and so it the toilet seat. Shower ok. Hotel is ok but needs to improve. Cleaner and chef was the most helpful. The main staff a lady with pink hair and morning service were ok but felt I was an inconvenience to them. Also waiting for a cab they was having their breakfast and discussing hotel business. Man with a beard was sitting with the staff.

Stayed here for 2 nights, plenty of parking, rooms were clean and well equipped. Breakfast was great. Staff were very welcoming and friendly, nothing was too much trouble, would definitely stay here again!

Family meal. Great service. Great food. Spicy Burger was amazing!🤩

Had molly as our server, was super polite, food was quick and an absolute star would come back just off the service she gave.

The food was exceptional and really well priced. The manager James is also a good guy

Great range of food, excellent service, good selection of beers.

Brilliant food, Shannon and Ryan were fantastic and very helpful. Couldn't have asked for better service. Will definitely be back

The past two occasions I have been there’s been an extremely long wait time to be served, with just one girl serving each time. “Managers” appear to walk around and do nothing bar look at a computer and mess with a till here and there. When there are 3 people waiting for almost ten minutes to be served, they should step in especially as some people are only wanting one drink. Theres no acknowledgment of time waited to be served either, nor even “I’ll be with you as soon as I can”. I waited 20 minutes for my daughter’s food to be served which is fine, but mine didn’t arrive until another 10 minutes. The waitress did acknowledge this and said the chef gave me a few extra fries for my wait. I’d rather have not waited especially when there were only 4-5 other tables and only 2 others having food before us. There certainly weren’t any large parties present. It’s absolutely appalling and I won’t be visiting again.

Lots of kids there and not enough staff

kris and Shannon was amazing for our first time here at the willows. Both attitude and persona was top notch, very helpful and great service from both. Definitely recommend bringing all family member and friends here at THE WILLOWS!

Food was delicious and the staff was very friendly

Sorry to write this but must say first of all that the food was very nice indeed, the mixed grill and the scampi. The service was good too. BUT - the cleanliness of The Willows left a lot to be desired, I’m afraid. Sticky tables, dirty salt and pepper pots, food left on chairs from other people, menus so greasy and badly marked. A thorough clean is needed please…..

Well what can I say, we've been staying in the hotel and it's been amazing! The waitresses molly and Stephanie have been perfect and have really helped us with all our needs! Molly always brings a smaile to our face and is a great laugh! I couldnt recommend her more.They've gone above and beyond for us and the company. The food has been amazing I really want to thank Tyler and baz for looking after us on that depart!

Plenty of seating, quick service and great food! Very friendly service from Maddie!

Maddie was really polite, courteous and helpful. We were served quickly and our food was fresh, hot and tasty. Thank you!

Excellent food great atmosphere and very polite staff

Met my sister here as it’s half way between us. Not been here before but loved it !!! Easy access from motorway and lovely inside and nice outdoor seating too. The food menu is great ! Lots to choose from. We shared a chicken bacon lettuce on toasted bloomer which came with a few chips for £7.75. It was just enough for us and great price too ! The staff were cheerful and polite. Very welcoming and nothing too much trouble. We will now make this our place to meet in future. Highly recommended. Thanks to the staff.

I went for my birthday meal which was a few days before, my son in law asked for a cake which they agreed too then when he went back tho ask for it they said the kitchen was closed now, also my son ordered bbq chicken wings as a starter which came still freezing in the middle, my 13 yr old was hungry and wanted to eat them but I had to stop him, they brought fresh ones out but the problem is the food isn’t up to much and the charge before you’ve eaten and ask for a tip before you’ve even been served so how can you tip poor quality service & food before you know what you’re going to get, not saying the the waiter was bad , he was I would say the only one who was polite (a young lad with pony tail and accent) and did his best in a badly run establishment. I said burger as it was the best looking meal at the table, the currys we got had Nan bread placed on top of the poppadum which made it soggy, all the food was frozen and not fresh so I can’t give it a good review

Standard Marston's family food pub. Not much real ale, but the one that was on was in good condition. Bar staff not really interested, though management seemed keener.

I cannot believe that we were charges £41.00 for 3 bacon and egg sandwich’s (which took 30 minutes to come even though the place was not busy) and 5 coffees… extortionate!!! Beware of breakfast here

Fast service, decent food at a reasonable price.

Was a great meal and friendly staff.

Molly was a lovely girl and was very helpful a credit to the company

Waitress (Molly) was very attentive and friendly

Thanks to Ben and Molly for the service today 😊

We were welcomed by a friendly member of staff , the food was excellent and the servers and bar staff were all very friendly and helpful. It was a lovely evening and I will definitely be returning.

Really great evening service excellent and food great much better than previous visit a few years ago will be going again.