The Willows in Blackburn with Darwen

Food was good but sadly lacking... five chips and a baguette only half filled was disappointing. Food was barely warm. Laura served us and her attitude was awful and nasty. Food is good quality however I was ill after the visit and now have food poisoning. Place not clean, salt pots empty and one napkin.

Fantastic pizza and fantastic service The young lady milly who served me was very helpful and talked to us with a smile

We come for quiz and food each week. Normally all is fine this week there was 10mins between 2 orders being brought to table. 1 of which had no sauce so we waited a further 10mins. When we complained to the manager there was a lot of excuses but not Solutions. Luckily this was the week we came alone and not with friends

Carmen and the team were fantastic, excellent customer service and they genuinely care for their customers and their experience when they go there. There was almost an altercation between myself and another customer due to a comment made that I was upset by due to my son having additional needs and Carmen was very quick to come and reassure me and make sure everyyhing was okay. She was very attentive, bubbly and approachable and she is an asset to the willows, she is very good at her job and nothing was to much to ask. The staff at the bar were also very friendly and happy to help in any way they could, food was again fantastic no complaints at all. Thanks so much all of you and will see you all again soon 🙂

Used the app to order, very quick service on the drinks and a staff member came to double check one of the items which was great as turned out we had ordered the “lighter” burger instead of the regular burger which was wanted. Had she not checked we would have been disappointed with the food choice. Service was great, food was hot The kids pizza was on the small size - could have been bigger

A lovely welcome, we had a big party and everyone was catered for, all food came out together even though we all ordered separate which was brilliant. Thank you for making my sons 18th birthday meal brill

45 minute wait for food, wasn’t pre warned there was a delay although this length of time seemed normal to this establishment. The QR app is misleading, labels healthy meal options in more detail than regular using the same information bar one word. Staff did rectify this however a further 30 minute wait while my family had already finished eating and drinking by the time my food arrived. Poor experience all round.

The food was really nice and the staff was very friendly and helpful

Nice place, good food and friendly helpful staff

Being able to order at the table is good. Drinks and food came quickly. Food was very good quality and we will definitely be back. Staff polite and friendly.

Re heated food at high prices not be going back here in a hurry

Great food on new menu. Our meal was really good. Friendly staff and prompt service and great price with the discount that was on at the time.

Good wholesome food, table service , professional, friendly welcoming staff; and a large car park. A good all-around Marstons establishment. Only downside, I didn't get to sample the draught Pedigree, a favourite fine ale of mine.

Friendly staff, although they were short staffed very helpful and cheerful. Breakfast was good quality and very fresh

Came for the meatloaf tribute night … was not disappointed, food was amazing and the staff made the night, lovely friendly atmosphere, value for money and lovely hotel room, altogether one of the best nights out I have had

Very pleasant staff, helpful too!

Really good and easy stay. Staff were friendly and helpful. Our stay was hassle free and the rooms were nice and clean. The pub had nice food and was served in a timely manner. It was warm inside and the lighting was nice as well with it being a yellow light rather than bright white lights. Would recommend a stay here.

What a fantastic night,food was excellent as always and the entertainment from Meatloaf was awesome. Will definitely be back for the food and entertainment and staff were outstanding.

It's a convenient place for my wife and I to stay whilst visiting relatives. It's clean with a lovely breakfast and lovely service.

The mueu has been changed alot the food wasn't up to it's normal standers ether hard to get any table severe there big gab in between our food comeing out ,our table was olny hafe cleaned we to eat our pudding looking at the plates from our main course we was really disappointed at the visit this time we wouldn't recommend it to anyone anymore staff were like head less chicken you ether couldn't find any or there were out side talking among there self's no rush getting our tables cleaned or bring out the main courses ether was a nightmare it's was really buzzy too no staff around to help anyone I waited 15 mins at bar to get a glass of coke waited 24mins to get my bill paid was a real disaster Friday night

As a customer we should be able to order anything on the menu, seeing as we are paying. Not be corralled into what they want us to buy……!

Back again, food good as always, value for money. Im practically a local now, just like to mention how friendly RYAN always is, when obviously busy he always has a smile and a quick chat.

The experience was really good. Food and drink come out quickly. I love the fact you can order from the table. The only issue was when we ordered through the link it automatically separated to starters and main when we wanted it all together. Food was really nice and reasonably priced. Will be back.

I originally planned to stay at the Willows for 2 nights, however, due to the snow/icey weather conditions I had no alternative but to extend my stay for a further 2 nights. The staff were exceptional and couldn't have accommodated me more. They were all friendly, helpful and approachable especially as it was my first time to the area. The food in the restaurant was beautiful and my room was extremely clean and comfortable. I felt like it was home from home. I would rate my stay as 5* from start to finish. Without a doubt I will be staying again and would highly recommend The Willows to anyone. I look forward to my next visit which hopefully will be in the not so distant future.

Nice little quiet pub grub place, reasonably priced and so a great mixed grill easy to book a table on line and service was quick

I love willows, it's as it is. Staff great and friendly. Lovely, warm, clean, never disappointed.

We only used the accommodation as we were too late to eat. So ignore the stars for food. The room was clean, the beds comfortable, good shower. Most importantly for me there were good supplies of tea and milk, not the usual two little containers of milk. Thank you.

Started coming to the willows, staff lovely and food very nice, definitely recommend

Great night out with the family on New Year’s Eve hotel was immaculate food was great good night in the karaoke staff were great and friendly always looked after us

Great room, very quiet and pub/restaurant next door was an added bonus.

good atmosphere and friendly staff excellent customer service

Very nice place the food was lovely and tasty would go again

Visited for a Christmas Day meal, and it was absolutely fantastic! The food was exceptional i had lamb, with great attention to detail in every dish. The service was outstanding—staff were not only efficient but also genuinely happy and welcoming, which created a really warm and festive atmosphere. The entire experience made an already special day even better. Thank you for making Christmas Day so memorable! Highly recommend.

Why cook Christmas 🎅 Eve when have it made for you 👍👍👍👍 excellent food and service and a warm welcome perfect way spend Christmas Eve thank you everyone

2 for £10 lunchtime deals are good value for money. Christmas meals good value also

Went for breakfast with family. It was very busy and although there was still the same choices it was a bit chaotic. They ran out of glasses and cups and the food wasn't as hot as it should have been. The waitress is lovely and never looks stressed under pressure but the bloke was quite crabby and looked stressed We are regulars for breakfast and it is very good and very reasonable Think we will not bother going again in December

Stayed here 3 times now and each time its been a pleasent stay.

Had breakfast with Santa here this morning, brilliant time was had by all! A HUGE thank you to Carmen for her help today! Laura was amazing too! World's best Elves EVER!! Will definitely be booking next year! Thank you to you all for a wonderful, special day!

Good quality food and very efficient service

Great food and service will definitely be returning

Love coming the willows after work, always greeted by the lovely staff

Great pub, great food and great staff- definitely worth a visit

Enjoy coming for drinks at willows with family and friends ., all staff welcoming definitely recommend.

Love this place have a goo time with lads after work brilliant staff all round

Food was brilliant and came very fast. Staff were great also

Loved it, absolutely lovely staff and great environment <3

Amazing food… Chef should be commended for his love of his craft

Visited mad Friday it was busy. Laura and James fantastic hosts. Karaoke soon too

Brilliant breakfast with The Grinch

Wonderful food and lots of choice. Felt very organised as staff worked well together to serve customers and make sure the tables were clean and tidy.

Came for jukebox bingo with the family what a great night and atmosphere! Kids absolutely loved it!

Came in with friends for jukebox bingo. A very funny night. Loved the tunes and prizes

We were a party of 10, and decided to eat here as a family get together after a 7 hour drive, and we were disappointed, as we waited nearly an hour for our food, just for my step dad to receive his starter with his main, another family member received a medium steak instead of medium rare, my steak was chewy, and the mushrooms were lukewarm/cold. My stepdad ordered the Mixed grill, and the egg was rubbery and well overcooked, and the whole meal was cold, and the breaded mushrooms were inedible. He complained to a waitress who was pregnant and she was moody and didn’t help at all, whereas another lady did help but we were not happy still, my stepdad received a refund, and so did the family member. Overall just not happy with wait times, food quality and the attitude towards customers from staff. Won’t be returning.

Our group was given excellent service, the food was prepared by Molly, who came to us informed us this was her first time cooking steaks, all of which came exactly as requested and tasted wonderful. Thank you to Molly!

I had a very disappointing experience at this pub. The pint of Carlsberg I ordered had an odd taste, so I left it virtually untouched. A large number of menu items were unavailable, which meant none of the three meals we ordered were what we actually wanted. I had originally wanted a mixed grill, but it wasn’t available. Strangely, the more expensive “mega mixed grill,” which had the same food items, was available, so I reluctantly settled for that with sweet potato fries. Unfortunately, the fries were overcooked to the point of being nearly burnt, and the well-done steak was so dry and tough it was hard to cut and eat. To top it off, none of the desserts we wanted were available either. While the staff were pleasant, the core purpose of this pub—providing good food and drink—was a complete letdown.

Love coming to the willows, fantastic atmosphere team can't do enough for us especially laura , Carmen and milly great team there

Really enjoyed the food, all of the staff where extremely friendly and helpful, a nice atmosphere, would recommend a visit to anyone wanting a reasonably priced meal

Very festive, looked really nice. The rooms were great and comfortable. Food and drink nice with a great selection.

It's a pub with the usual pub food. Staff were great. Would stop there again. Great location for the hospital and very early appointments.

The team managing reception are always so lovely and she remembered me and asked how I was doing. It felt so nice for her to remember mr! The room was clean and lovely. My only dislike was the fact that the double bed (made from two single beds) was very uncomfortable as one of the beds was quite worn and hard and the other wasn’t. It was hard to get comfortable. Otherwise, the room was lovely, good TV, good WiFi single, and good climate control! I have eaten at the restaurant before and love the fact there are gluten-free menu items available as I am coeliac.

Molly our waitress was polite and very friendly. She came over and chatted with us. A real credit to the company. The food was lovely, and just enough . we didn’t have to wait too long for it.and was excellent value for money. The pub was warm and seasonally decorated ( we went in December). There was plenty of room to move around the tables and you didn’t feel crowded. The young ladies on the reception ( in the pub) were polite. And welcoming. Everything was explained to us as this was our first time staying at the Willows

Great service at this boozer. Good atmosphere, Molly and James happy to help. Well worth a visit.

Thought it was a little on the pricey side for what you get. Service was good and the food was as expected

Good spot just of the motorway to have a working lunch. Molly was extremely attentive and the service she provided was exceptional. Thanks Molly!

Regularly come in for drinks. Staff very friendly and helpful. Molly was quick to serve us with a smile! James is always helpful and has a great team.

Come in for drinks on weekends, molly and James always go above and beyond with all my needs! This is why we return for the staff and the great vibes!

Friendly welcome great food drink and rooms clean and comfy.

Had a wonderful family meal. It was my children's birthday choice as they love the pizzas there. The manager went above and beyond to ensure we were happy and comfortable. The food and service was excellent. We also had the pleasure of meeting the managers family, a delight. We will definitely be returning Thank you again. The woodfam

We visited the Willows Family of 3 on Friday tea time, very prompt service, they took our drinks order straight away and food was lovely, nice and hot. Our servers Toni and Steph were polite, welcoming and very helpful. Will definitely visit again. 😊

My partner was sent home from work yesterday after suffering food poisoning from the place. I’m surprised she went in at all but it was with work. I haven’t been in since eat out to help out. They made me, my two daughters, and their two cousins wait two hours for food. It became clear that they had no interest in serving us. There was absolutely no resistance from management when I asked for our money back. Then I realised: I’d paid on card. I was refunded in cash. Not bad at all for the company when the government is paying 50% of a meal which wasn’t even prepared. No wonder they had no interest in serving us! After my partner’s experience, maybe it was a blessing that we never ate there.

The willows hosted a funeral for a family member ,, under the circumstances we had a lovely time at the willows and was well looked after by Laura, Molly and Milly,, also the manager James was very helpful with the day , food was fabulous xx

Lovely relaxed place with fantastic staff! Special mention to Laura and Molly - great service and with a smile too x

Chris our waiter was great ! Had a great meal at the willows will be back ! Highly recommend

Absolutely avoid this place staff attitude is shocking, My 25 year old son ordered his food and a non alcoholic drink and got asked for ID . The attitude was shocking. After the Manger came over , who was very polite, we explained that it wasn’t the fact the the company policy was not to serve even non Alcoholic beverages with out ID , it was the fact that the member of staff attitude was awful and the way the way she talked to me was like a kid not a 49 year old. The member of staff seriously needs to learn people skills and also learn that smoking on the premises even outside whilst wearing the same clothes is a health and safety issue. Manger great staff need training. Good job we weren’t working for then Burnley express food critics .

We stayed here for the weekend visiting friends and celebrating my son’s 5th birthday. We went in for breakfast and the front of house girls (Carmen and Laura) could not do enough for us. Our son mentioned that it was his birthday and Carmen bought his pancakes out with strawberry sauce and chopped his strawberries up in square pieces to mimic Minecraft blocks. Fantastic service and we will definitely be returning the next time to visit.

Good experience, good food and a friendly and helpful staff especially Laura who goes above and beyond and took care of everything we needed. Carmen too.

The chicken was excellent, the chips crispy and the service from Molly was friendly and first class

Lovely staff who welcome us with our dog every time we come in.

Top quality service from Molly and Laura!

Absolutely amazing staff and food, very welcoming, will definitely be visiting again. Breakfast was lovely, fresh and cooked to requirements.

Great pub brilliant staff Molly & Laura been the best!!

Great food and service My only complaint would be the price of drinks quite steep

Love coming down to see laura and the team, but prices have gone up a bit too much recently.

Amazing work from Laura and Molly, thank you for singing to our grandma 🥰

Love the willows. Such a lovely atmosphere. Staff are friendly, especially Carmen, she's amazing.

Nice spacious place which is easy to find with good parking. Food was nice, and service friendly

Very Friendly polite staff room was very clean and temperature controls were easy to adjust to my requirements , TV had a lot of channels I didn't expect and the free WFii was quick and easy to use ,all in all a very pleasant visit and I will use and recommend to friends in the future Thank You

Great weekend visit staff very informative and presented themselves and business very well. Great to meet staff that are inspiring and know the importance of good customer services and delivering every time.

Absolutely fantastic spot for a get together with friends, we decided on breakfast this time and it was one of the best breakfasts I’ve eaten in a long time! It was quite busy for a Thursday morning but the lady that was working was great!

Overall OK experience given the situation and the quick decision to go out for a bite. The menu is quite expensive regarding value for money especially the fizzy drinks. It didn't work for us to order online either

Tried out the Willows this afternoon (08/11) and paid £19 for a pizza and Pepsi which I thought was extortionate in the first place for a pub. The pizza was absolutely revolting. Came freezing cold, the cheese was burnt on to the pizza. This was surprising given that they specialise in “pizza and grill”. I managed to eat 1 slice and left the rest. Service wasn’t much better. Waitress sighed when asked if they had any straws. Nobody asked if the food was okay. Most definitely won’t return. Will go to Wetherspoons next time

A really welcoming and enjoyable experience. Served by a really polite professional girl Milly. Will definitely be returning.

Lovely lunch with family, although there could have been a bit more soup. It was lovely though. Served by Molly who was absolutely brilliant.

Me and family came for evening burgers. Burgers are amazing, friendly staff making a great atmosphere

Ignored at the bar for some reason whilst people who arrived at the bar after me not just one person but three were served before I was ... there was nobody at the bar when I arrived.!! when I was eventually served the young lady who took my food order entered the wrong food item into the till, I politely corrected her to be tutted at and given a dirty look! the second time I went to the bar I was made to wait whilst the bar staff prioritised filming a video on their mobile phome over serving me. I'm not sure why I was made to feel invisible and quite uncomfortable, maybe they didn't like the look of me but whatever the reason, I found them to be rude and unwelcoming and it's not something I've experienced before, very disappointing!

Food was very tasty and the staff were very friendly, they ran out of custard which I was gutted about. They then went out of their way to go get some more and personally come and tell me that they had.

Lovely food, great value for money and excellent service received from Molly, Keeva and all the staff here!

Unfortunately my visit to The Willows was rather pathetic. The food we did get was nowhere near worth the price. The mains took over an hour so we left. Wouldn't recommend and tbh I was warned by friends not to go here too

Worst Sunday roast I've ever had it smelt like rat and tasted like cat. The girl serving was none stop telling me about her videos of her pooping just a bad experience

Went here for breakfast on 27/10/2024, the service was impeccable , the young lady could not do enough , very polite and didn’t stop working all the time we was there, I can’t quite remember her name but she’s a credit to the company. Thanks very much and we will be returning. Excellent value for money and the food was great 😊