The White Horse in Shropshire

We had some great food with very good service and the beer was not bad either, with live music too.

2 things.. Teach your very young staff to listen to your customer, I ordered a latte with oat milk and got cows milk..my granddaughter asked for ketchup, had to ask twice..food was ok ish..but very overpriced. How can you really justify charging £20 for a lasagna ..wish I'd looked at reviews b4 my visit. Then there is the hidden charge of paying for a tree to be planted....very cheeky not to have mentioned it to me b4 I payed my bill. This should be looked into..this is theft

Our experience was that the food was very average for the cost, customer service was poor, we ordered a bottle of wine, that arrived but no glasses, we asked 3 servers for glasses, still non arrived, ended up queuing at the bar for 10 minutes for glasses, while lunch was going cold, the main course arrived but no cutlery. The roast potatoes were over cooked, the gravy had lumps of un mixed gravy, and the vegetables were carrots and savoy cabbage, The Sunday lunch was definitely not worth what was charged. Sorry for the negative review.

After been told 2 wait 4 table assistance we waited 20 min i had get menu myself . Ordered food 2 steaks well done not edible too grisly asked 4 mustard on 2 occasion and came 20 min later and we had left our food anyway because it was terrible...not even asked if there was a problem with food but asked for bill and came straight away

The difference in the size and price of the kids roast vs adult roast perhaps need looking at as we felt the adults could have been given slightly more. Food was very tasty, however.

Poor service and food was only just warm. Sunday lunch x 2. Beef was okay, 1 carrot, small portion of kale, smaller portion of red cabbage. 3 roast potatoes which were very overcooked and rock hard. To top it off the Yorkshire pudding was nigh on cold! Spoke to the barman about the cold food. He replied "sorry!" I have no problem paying £38 for 2 meals if the food is okay, this was certainly not. Would not recommend.

Great food, lovely staff and very friendly service and the pub has been refurbished brilliantly. Highly recommend. I particularly like coming here in the week when it's quieter

Lovely cosy local boozer for us.. Always a warm welcome. Good food, way better beer than anywhere else local to us (with a seasonal rotation) and a nice place to be.

Our second visit to the pub, a last minute decision to go for Sunday lunch. Great food. Reasonably priced. Quick service and friendly staff. Thank you 😊

The food here is always fantastic and the vegan options are wonderful!

Decor and drinks were great- as with all Joules Pubs, but this review is about the food. Four of us ate and all agreed it was extremely poor value for money. My friend and I paid £16 for a burger, which unfortunately isn't unusual these days but if you're paying that you want it to be a good burger and neither were. Mine was average and my friends was missing all the salad and sauce. It came with a handful of chips and a mouthful of coleslaw. The friendly staff replaced his burger but it was still average. The other two in our party shared the shack house fries, which were £16. Portion was small and flavour was average. Would go again for drinks but wouldn't waste my time on the food again.

Never go back, smell was dreadful from to many dogs. Shocking

Always enjoy this pub however sadly this day I received a cask beer that was clearly full of acetic acid (vinegar off flavour). This happens and not a problem. However the barman challenged me on this and said that it could be the end of the barrel and would bring a replacement over. Also not a problem, however waited 30 minutes and a replacement drink never appeared. Had to leave at this point. Very disappointing and left out of pocket.

We have just celebrated my brother's surprise birthday party on Saturday night in The Garden Room. The band, buffet and hosting by Will and his team was absolutely brilliant. The artisan party buffet was the best buffet bar nonr. Hats off to The White Horse. Definitely recommend for parties!!

Pricey for the quality and quantity of the food. Wanted pie, none available. Chose burger, not hot, chips greasy and overcooked, plate very sparse. Sausage & mash - OK but how can you mess up mashed potatoes? Expected more from a Joules pub really. Staff friendly enough but disappointed with the food.

The menu needs to change now and again

We've been to the White Horse for many years and always had great food here, including vegan options and Sunday roasts. The staff are really friendly and happy to accommodate requests and welcome our two dogs. One of the best!

I went there for lunch today, for the first time, I live local and I'll be going again. The staff were excellent , the beer was great and the food was spot on. The pie I had was jam full of meat and very tasty. Fish was huge as were the chips.

Visited for dinner and once again it didn't disappoint. The food is excellent, the staff are also. The place is warming and welcoming, we feel totally relaxed when we visit the white horse. It's very clean, tidy and presentable and the music is great. This is our no 1 pub/restaurant in Shrewsbury. On a personal note it would be nice to see the managers name also on the welcome board outside as he is most welcoming.

Went for sunday lunch. Had mushrooms on toast for starter served with a large lump of butter on top! Completely spoilt it. Needed a sauce imo. For mains sunday roast was great. Chicken tasted great and beef cooked medium rare and was soft and succulent. For dessert had treacle tart. This was served rock hard and needed knife and fork to cut it! Should of been heated and soft but staff deducted off bill. So all in all was very mixed and we were disappointed. Deffo room for improvement.

Very rude patronising staff who lied to justify their inaccuracies.

We waited almost an hour for our food to come. Fish was OK but still had the skin on. The curry sauce was disgusting no taste whatsoever. Chips were the only thing that was ok. People who came in after us were served before us. The diner on next table were even complaing and sent their food back. Wouldn't mind if they were mega busy put they weren't. To be fair we complained to a member of staff who took our order and she agreed with everything we had to say and knocked 25% off the bill. Would never go again!!

I had chicken curry which was a bowl of peas, some carrots, 2 pieces of aubergine, a small slice of courgette and a few small pieces of chicken...I have never seen a curry like it!!

An oasis at the end of a 5 mile dog walk. Fab staff, great food and dangerously moorish beer.

8 of us met up for a family meal, We came from far & wide . We will definitely be back, the food & the excellent quality of service we had was amazing. Such lovely staff. Great atmosphere. .

Excellent food , well cooked and presented Service very friendly and efficient Will definitely come again and would recommend strongly

Great food, great service and a great band on afterwards. A fab night out last Friday. The place was heaving all night and it was hard to find a table.

Cobbled together a 'vegi' roast for me - because the online menu was out of date (!) - that was literally some veg and potatoes. Charged me the same as the meat version which also came with beef and a Yorkshire pudding! Won't be returning

Great beers, fabulous food, super service and always a fantastic atmosphere.

Three of us had baked potatoes ( lunch ) the menu stated they were buttered , they were . Mine was beef brisket which tasted

We decided to try the White Horse for my father’s 80th having spent some time checking the menus of various local restaurants. It was extremely disappointing then to discover when we arrived that the Sunday lunch menu had changed from the online one, but that ‘admin day’ was ‘tomorrow’ so they hadn’t updated the online menu! I had been looking forward to the gnocchi but as this was no longer on the menu, and as the only other vegetarian option was mushroom – which I am allergic to – I had to have a cobbled together ‘beef roast’ without either the roast or even the Yorkshire pudding that came with the beef version. Worse, I was charged the same price as the meat version of the dish, despite having about half the food! The food itself was ok, nothing to shout about but not horrendous. However, the experience overall left a bad taste and we won’t be returning.

My local pub. Fantastic food, great beer, also a good atmosphere.

Second time, meeting our friends at the White horse. We had a lovely dinner both times.

When this pub very first opened the service, menu and food was excellent. Since refurb it’s just not good. Tried again tonight but yet again disappointed. We were told 4-5 items on menu were not available when we sat down which is the best to let people know upfront. However, the remaining items mainly served with mash pie, sausage etc which we were told they had no mash, only chips?! The food took ages to come out. It came out all in one go despite being asked if would like starter and main. The food was average. Burger thrown together and side caesar salad was a weird with garlic mushrooms. We even had to go to bar to ask for cutlery after food was served. We went to bar to pay as we couldn’t wait (couple behind waited 20mins for their bill) asked how was everything said average which the person didn’t bat an eyelid no apology. If you can’t off half your menu and have kitchen issues say food is not available instead of charging customers for rubbish!! We definitely won’t be back.

OK pub, food a bit limited to burgers, and standard pub hub. Parking limited since they expanded

My brother and I have enjoyed many afternoon visits to the White Horse for food over the last couple of years but during our last visit for lunch at 1pm the music was so loud we were unable to concentrate enough to have a conversation. I love background music but this was intrusive and there was no escape as there was a speaker blasting at the same volume at the outside seated area. Following a polite request a staff member lowered the volume to a comfortable level, fifteen minutes later somebody turned it up louder than it was originally. The pub provides a comfortable environment with pleasing decor and the food is nice but due to the inhospitable music and the related customer service response we sadly won't return. Hopefully this can be received as constructive feedback.

Our waitress Darcy was amazing, couldn’t do enough for us! We’d definitely come back thanks to her service, it really makes the meal

Great place to chill out and enjoy the wonderful food and great beer.

Went for dinner with my sons, good food, friendly service would go again

A lovely pub. Great decor and plenty of room inside and out. The only thing that lets this lovely place down is the time being served at the bar. It is far too long. There are lots of staff behind the bar but they are very slow at being attentive to their customers. Also the staff behind the bar are not very friendly and a smile would be nice. I just feel they don't want to be there. It means a lot to the customer I feel and for that customer to return.

Short staffed only two working the bar and serving food not too many people there

Husband had his food 5 minutes by mine arrived. When it did it was very cold. Sent it back to warm. Another 7 minutes until it came back. Staff very nice and well spoken but no use if you can’t run a quite empty pub. Food. 3/10. Go somewhere more organised.

Fantastic lunch. Service great, food superb and cost very reasonable.

Six of us visited for a friend's birthday, at the same time as the flower show. The pub was busy but service was professional, speedy and attentive. Four of us had burgers, which were all amazing. The birthday girl had the pie of the day (pulled pork) and said it was one of the best things she had eaten in months. One of our party was a coeliac, there were plenty of gluten free options on the menu and our server was very knowledgeable about allergens. Serving sizes were generous for the price, both quality and quantity! Only some of us had room for puddings after the mains, all enjoyed our choices, including the chocolate fondant, ice cream and baked rice pudding. Good selection of draught beer and cider, and cocktails/mocktails were also enjoyed by our group. Amazing food, great atmosphere and friendly and helpful team!

It was my first time at this establishment and I asked at the bar if we should order or wait to be served. We were told to sit and wait to be served. Nobody came so after 15-20 mins I went back and asked about specials and if I could order, a different t server said she would check. She never came back. Finally for the third time I stood at the bar and was very politely ignored for a further 5 minutes. We left after this but upon leaving a third server asked us if everything was Ok. We said we’ve been waiting for nearly half an hour and she apologised. We left. The servers were very polite but seemed to be a bit disorganised in dealing with our service. I’m sure it’s a nice place but it was a frustrating experience.

Outstanding as usual. Darcie was fantastic as always.

Absolutely horrible fish and chips which was severely overcooked and returned to us after we sent it back to the kitchen with a claim it was fine. Clearly reheated/ refried from earlier Up until now our experience of Jules pubs was good. We are at a loss to understand why we were treated so badly. Something was very wrong

Great Pub. Great food, great staff, lots of space and very dog friendly.

Sunday lunch. Roast beef was delicious and plenty of it....

This was a return visit, as we previously had a meal at the White Horse which had a couple of issues but they were resolved by the manager in a friendly courteous manner. So several months later we now decided to retry and see if our past experience was a one off. Sadly our visit was again spoilt by a rather “lack lustre” meal. We ordered Fish and Chips and Battered Banana Flower and chips. After a medium wait we were given our meals which we immediately thought looked very small. The battered fish was fine but we both had 8 or 9 chips, a fork full of crushed peas and a small ramekin of tartare sauce. The Banana Flower was tiny and quite tough. I think too much of the outer “skin” had been left on. We spoke to a waitress explaining our concerns and asked for another portion of chips to bulk out the meal. After already paying £43 for our two tiny lunches and 2 pints of beer, we were charged £4 for the additional chips. Not a great experience worsened by the staff completely ignoring our issues. Shan’t be returning that’s for sure.

Typical Joules gastropub ie amazing refurb, decent veggie choices and extensive range of Joules ales.

I found the food the worst fish and chips I had in the world my wife's cheese toasted Was over done plus my fish was burnt never Go again

Had the slides, very tasty. The staff were brilliant, all young lads who were absolutely spot on, helpful, friendly and attentive, a real bonus!

Booked a table , arrived 10 mins early. 2 members of staff behind the bar. Waited by the bar, not acknowledged by either member of staff as they proceeded to serve people coming to the bar after us. Waited 10 minutes and then left

Had a lovely time last Monday for my sons 18th birthday -the staff were super helpful and hospitable -I’ve visited many times for a drink but this was the first time dining .everything was perfect so thankyou guys it’s much appreciated.

Excellent Sunday meal, great service, good atmosphere, excellent vegetarian meal & beer. Highly recommend to vegetarians.

Undercooked greens made Al Dente look a distant relation , food just needed a few degrees hotter as we are not in Greece , with food is served tepidly . Rhubarb and custard trifle had a rock hard “sponge” in the bottom and no custard. Very poor effort for quite a lot of money. . Sorry but you need to pay attention to customer reviews and buck up a bit !

Fantastic dinner and service as always! Would highly recommend The White Horse for food and drinks. The staff are incredible and always happy to help.

Great burger choice, Good beer and great staff.

Stopped off for a quick NA Guinness whilst out on the bike. What a lovely place. Will be visiting again. Great service from the staff.

Came here for a family meet up and the food was lovely we all really enjoyed our meals, the staff were pleasant and friendly, we will be returning

Amazing food and amazing service and beautiful staff😅10 out of 10 as always

Everything was really good - our Sunday dinner was just right. The staff were excellent in every way. M

Best burger l have tasted. Service with a smile as well. Second time eating there and can find no fault

Lovely place to drink and eat 😋 Good service 👍

Really amazing food and lovely service. Nice place too but watch out for live music unless you love that, was loud!

They offer only a small menu sadly but the service was excellent and the pub i5s self beautiful and just over the road is a beautiful walk after a drink

Newly renovated, so trying for the first time. Very impressed on first visit, decor good, seating cosy yet functional, outside area well covered, drinks well priced, staff friendly and helpful. The food was fabulous, the starters and mains have been revamped. Stunning and tasty. A starter of sesame sticky aubergine with pomegranate seeds was stunning. Well worth a visit and a return visit too.

Wonderful place for a Sunday lunch. Tori and Amelie were really attentive and nice for the whole visit. Thanks team

Just a great pub. Food looked great, but we only had a beer. Excellent choice, lots of seating inside and out and even had some warm sausages roll! Staff are excellent! Pop in for a pint, good atmosphere on a Friday (when we went).

£4.80 for Carling, Green Monkey £4.60,honestly don't bother !!! go to the Beaten Track,seconds away and much cheaper and more for your money !!!!!

10/10. Top scran, decent lager, what more could a man want?

Kale too salty, pork over cooked. Service fantastic.

The Cumberland sausage main has the most unusual flavour and taste which neither my partner ate any of Suggested perhaps they needed a rethink on what appeared an aniseed flavouring

First time since the change of ownership. Very good service. Food was served promptly and very happy with meals. Will go again.

I went with my partner for Sunday lunch, with the 3 courses being £28 you can’t go wrong. The portions were very generous, the food was all delicious (best cauliflower cheese I had in a very very long time). Always have the friendliest of staff and a cracking selection of locally brewed beers. The best way to spend a Sunday afternoon in Shrewsbury.

We came on recommendation and what a place! I Had the lamb shank Sunday roast - it was absolutely delicious! The staff were very attentive and looked after us, including to our dog. Top service, top food, top place and really good value for money!!

Gee on a visit from ..kent to shrewsbury..how nice to see a pub bar so busy ...well done must be doing it right

Good food, very well cooked and done the way I wanted, good range of beer's on tap, the service was excellent and the young lady that served was excellent and a credit to her employer's. The atmosphere was lively, and when the live band started for the managers birthday, it went up another notch. The only negative thing for me was the parking or lack of it due to it being very limited. All in all, it was a really good night out, and I wouldn't rule out a return visit

Brilliant dog friendly pub, very busy on a Friday night but the waitress managed to get us a table as walks ins with a dog. Food was really good and service was quick despite how busy it was

Lovely staff. issues fish was off smelt strong of being off. Sent it back was told we have a five star rating and the box was in date. This was not an apology in anyway .

We did not eat at the white horse. We spent a fabulous evening listening and dancing to the Ronaldos. The atmosphere was on fire. Staff were very friendly and helpful. Great evening.

Nice pub. Great location but the food menu is limited and over priced

Amazing Sunday lunch offering from the team at the White horse. It’s our first time having a Sunday lunch here but it won’t be our last. Service was fantastic also, very attentive.

Absolutely delicious Sunday lunch today and the gravy was on another level! Best Sunday lunch I’ve ever had in a pub and will 100% return. Highly recommended. Thank you to Tori, George and the wonderful friendly team.

The best Sunday roast we've ever had in a pub with friendly and fast service in a beautiful pub, well done George, Tori and team 👍

Absolutely love it here, staff so friendly and food and drink so good! 👌

Great place, great atmosphere and good times guaranteed

Went in on Sunday for lunch the beef was lovely but rest of the meal was terrible

Nicely decorated pub for drinks, and you can take dogs inside. We've been a couple of times for food, it's a limited menu and the food hasn't been amazing. The steak was overcooked (waitress agreed) but other than offering a redo which was declined because it would mean the table not eating together, nothing else was offered. It was a £25 steak plus £2.50 for sauce. Gluten free and vegan options are available and clearly listed on the menu although only a couple of both vegan and gluten free options.

Here for the pub quiz! Eventhough me and my friends (21-22yr olds) are terrible at it, its always a great atmosphere! Welcoming staff and great food! Loaded fries, burgers and pork bites are the ultimate pub food! Also shoutout to the girl doing the pub quiz for the first time! Still really good kept vibes going and had a laugh!

Fantastic service, fantastic food and a wonderful atmosphere. They couldn't do enough for us!! Thank you, highly recommend to everyone!

Lovely place, food is amazing, service top notch

We decided to go to the white horse for a family birthday celebration - the pub is done out nicely, good selection of drinks and friendly staff however, the menu was limited. I decided on the pork dish, it sounded lovely…. This dish is not value for money at £22 it was served luke warm and as pictured. Unfortunately we will not be returning.

Chips cold, burger had no taste and toppi g was cold.. asked for half a lager spot and got given a pint and charged for a pint.. staff were robotic.. no bbq sauce and ran out of mayo.. they seemed to rush us to pay but it wasn't busy.. wouldn't go again..

We went for Xmas day and spent £90 /head. We specifically asked for certain veg for our daughter at booking and yes, this was not a problem. Lunch was served with all the usual veg and not as requested, gently pointed this out to our waiter and he went on and on how busy the kitchen is and he did see a note about it but they must have forgotten in the rush (I understand they were busy but 90quid and all we asked for was a bit of broccoli) After a while he decided to bring out some cold under cooked broccoli on a side plate which still left us with the upset of unwanted sprouts etc. not a first world problem , but it was pre arranged and cost a fair bit of dosh Also my dinner came without roast potato’s so another wait for those to come

The White Horse is our new local after recently moving to the area and it’s such a wonderful pub, it’s a real highlight of our new home having such a lovely & friendly pub round the corner. Great selection of drinks, beautiful decor and staff are so friendly and welcoming and have taken the time to get to know us and our dog! We eat there often and the food is always great, the roast on a Sunday is especially good, even getting a positive review from my hard to please grandparents (who are looking forward to another visit and a proper browse of the decor). We also go to the pub quiz every other Thursday with friends and always have a great time, it gets busy so recommend booking! It’s been lovely getting to know the pub, staff and landlords, Amelie, George and Tori are such friendly hosts and we feel lucky to have such a unique, welcoming pub to call our local!

Great food and beer, a thoroughly enjoyable impromptu Christmas catch up. Plenty of parking over the road in the council car park

Unprofessional staff. Menus had half of the meals out of stock. Rude placing a reserved sign in our face for the next pushed us out. Could have politely said. Then queued for 20minutes to pay! Will not go again.

Very unprofessional staff. Everything we wanted to order on their menu was not available. Not wasting our time here again.