The White Horse in Shropshire

We decided to try the White Horse for my father’s 80th having spent some time checking the menus of various local restaurants. It was extremely disappointing then to discover when we arrived that the Sunday lunch menu had changed from the online one, but that ‘admin day’ was ‘tomorrow’ so they hadn’t updated the online menu! I had been looking forward to the gnocchi but as this was no longer on the menu, and as the only other vegetarian option was mushroom – which I am allergic to – I had to have a cobbled together ‘beef roast’ without either the roast or even the Yorkshire pudding that came with the beef version. Worse, I was charged the same price as the meat version of the dish, despite having about half the food! The food itself was ok, nothing to shout about but not horrendous. However, the experience overall left a bad taste and we won’t be returning.

My local pub. Fantastic food, great beer, also a good atmosphere.

Second time, meeting our friends at the White horse. We had a lovely dinner both times.

When this pub very first opened the service, menu and food was excellent. Since refurb it’s just not good. Tried again tonight but yet again disappointed. We were told 4-5 items on menu were not available when we sat down which is the best to let people know upfront. However, the remaining items mainly served with mash pie, sausage etc which we were told they had no mash, only chips?! The food took ages to come out. It came out all in one go despite being asked if would like starter and main. The food was average. Burger thrown together and side caesar salad was a weird with garlic mushrooms. We even had to go to bar to ask for cutlery after food was served. We went to bar to pay as we couldn’t wait (couple behind waited 20mins for their bill) asked how was everything said average which the person didn’t bat an eyelid no apology. If you can’t off half your menu and have kitchen issues say food is not available instead of charging customers for rubbish!! We definitely won’t be back.

OK pub, food a bit limited to burgers, and standard pub hub. Parking limited since they expanded

My brother and I have enjoyed many afternoon visits to the White Horse for food over the last couple of years but during our last visit for lunch at 1pm the music was so loud we were unable to concentrate enough to have a conversation. I love background music but this was intrusive and there was no escape as there was a speaker blasting at the same volume at the outside seated area. Following a polite request a staff member lowered the volume to a comfortable level, fifteen minutes later somebody turned it up louder than it was originally. The pub provides a comfortable environment with pleasing decor and the food is nice but due to the inhospitable music and the related customer service response we sadly won't return. Hopefully this can be received as constructive feedback.

Our waitress Darcy was amazing, couldn’t do enough for us! We’d definitely come back thanks to her service, it really makes the meal

Great place to chill out and enjoy the wonderful food and great beer.

Went for dinner with my sons, good food, friendly service would go again

A lovely pub. Great decor and plenty of room inside and out. The only thing that lets this lovely place down is the time being served at the bar. It is far too long. There are lots of staff behind the bar but they are very slow at being attentive to their customers. Also the staff behind the bar are not very friendly and a smile would be nice. I just feel they don't want to be there. It means a lot to the customer I feel and for that customer to return.

Short staffed only two working the bar and serving food not too many people there

Husband had his food 5 minutes by mine arrived. When it did it was very cold. Sent it back to warm. Another 7 minutes until it came back. Staff very nice and well spoken but no use if you can’t run a quite empty pub. Food. 3/10. Go somewhere more organised.

Fantastic lunch. Service great, food superb and cost very reasonable.

Six of us visited for a friend's birthday, at the same time as the flower show. The pub was busy but service was professional, speedy and attentive. Four of us had burgers, which were all amazing. The birthday girl had the pie of the day (pulled pork) and said it was one of the best things she had eaten in months. One of our party was a coeliac, there were plenty of gluten free options on the menu and our server was very knowledgeable about allergens. Serving sizes were generous for the price, both quality and quantity! Only some of us had room for puddings after the mains, all enjoyed our choices, including the chocolate fondant, ice cream and baked rice pudding. Good selection of draught beer and cider, and cocktails/mocktails were also enjoyed by our group. Amazing food, great atmosphere and friendly and helpful team!

It was my first time at this establishment and I asked at the bar if we should order or wait to be served. We were told to sit and wait to be served. Nobody came so after 15-20 mins I went back and asked about specials and if I could order, a different t server said she would check. She never came back. Finally for the third time I stood at the bar and was very politely ignored for a further 5 minutes. We left after this but upon leaving a third server asked us if everything was Ok. We said we’ve been waiting for nearly half an hour and she apologised. We left. The servers were very polite but seemed to be a bit disorganised in dealing with our service. I’m sure it’s a nice place but it was a frustrating experience.

Outstanding as usual. Darcie was fantastic as always.

Absolutely horrible fish and chips which was severely overcooked and returned to us after we sent it back to the kitchen with a claim it was fine. Clearly reheated/ refried from earlier Up until now our experience of Jules pubs was good. We are at a loss to understand why we were treated so badly. Something was very wrong

Great Pub. Great food, great staff, lots of space and very dog friendly.

Sunday lunch. Roast beef was delicious and plenty of it....

This was a return visit, as we previously had a meal at the White Horse which had a couple of issues but they were resolved by the manager in a friendly courteous manner. So several months later we now decided to retry and see if our past experience was a one off. Sadly our visit was again spoilt by a rather “lack lustre” meal. We ordered Fish and Chips and Battered Banana Flower and chips. After a medium wait we were given our meals which we immediately thought looked very small. The battered fish was fine but we both had 8 or 9 chips, a fork full of crushed peas and a small ramekin of tartare sauce. The Banana Flower was tiny and quite tough. I think too much of the outer “skin” had been left on. We spoke to a waitress explaining our concerns and asked for another portion of chips to bulk out the meal. After already paying £43 for our two tiny lunches and 2 pints of beer, we were charged £4 for the additional chips. Not a great experience worsened by the staff completely ignoring our issues. Shan’t be returning that’s for sure.

Typical Joules gastropub ie amazing refurb, decent veggie choices and extensive range of Joules ales.

I found the food the worst fish and chips I had in the world my wife's cheese toasted Was over done plus my fish was burnt never Go again

Had the slides, very tasty. The staff were brilliant, all young lads who were absolutely spot on, helpful, friendly and attentive, a real bonus!

Booked a table , arrived 10 mins early. 2 members of staff behind the bar. Waited by the bar, not acknowledged by either member of staff as they proceeded to serve people coming to the bar after us. Waited 10 minutes and then left

Had a lovely time last Monday for my sons 18th birthday -the staff were super helpful and hospitable -I’ve visited many times for a drink but this was the first time dining .everything was perfect so thankyou guys it’s much appreciated.

Excellent Sunday meal, great service, good atmosphere, excellent vegetarian meal & beer. Highly recommend to vegetarians.

Undercooked greens made Al Dente look a distant relation , food just needed a few degrees hotter as we are not in Greece , with food is served tepidly . Rhubarb and custard trifle had a rock hard “sponge” in the bottom and no custard. Very poor effort for quite a lot of money. . Sorry but you need to pay attention to customer reviews and buck up a bit !

Fantastic dinner and service as always! Would highly recommend The White Horse for food and drinks. The staff are incredible and always happy to help.

Great burger choice, Good beer and great staff.

Stopped off for a quick NA Guinness whilst out on the bike. What a lovely place. Will be visiting again. Great service from the staff.

Came here for a family meet up and the food was lovely we all really enjoyed our meals, the staff were pleasant and friendly, we will be returning

Amazing food and amazing service and beautiful staff😅10 out of 10 as always

Everything was really good - our Sunday dinner was just right. The staff were excellent in every way. M

Best burger l have tasted. Service with a smile as well. Second time eating there and can find no fault

Lovely place to drink and eat 😋 Good service 👍

Really amazing food and lovely service. Nice place too but watch out for live music unless you love that, was loud!

They offer only a small menu sadly but the service was excellent and the pub i5s self beautiful and just over the road is a beautiful walk after a drink

Newly renovated, so trying for the first time. Very impressed on first visit, decor good, seating cosy yet functional, outside area well covered, drinks well priced, staff friendly and helpful. The food was fabulous, the starters and mains have been revamped. Stunning and tasty. A starter of sesame sticky aubergine with pomegranate seeds was stunning. Well worth a visit and a return visit too.

Wonderful place for a Sunday lunch. Tori and Amelie were really attentive and nice for the whole visit. Thanks team

Just a great pub. Food looked great, but we only had a beer. Excellent choice, lots of seating inside and out and even had some warm sausages roll! Staff are excellent! Pop in for a pint, good atmosphere on a Friday (when we went).

£4.80 for Carling, Green Monkey £4.60,honestly don't bother !!! go to the Beaten Track,seconds away and much cheaper and more for your money !!!!!

10/10. Top scran, decent lager, what more could a man want?

Kale too salty, pork over cooked. Service fantastic.

The Cumberland sausage main has the most unusual flavour and taste which neither my partner ate any of Suggested perhaps they needed a rethink on what appeared an aniseed flavouring

Great beers, fabulous food, super service and always a fantastic atmosphere.

First time since the change of ownership. Very good service. Food was served promptly and very happy with meals. Will go again.

I went with my partner for Sunday lunch, with the 3 courses being £28 you can’t go wrong. The portions were very generous, the food was all delicious (best cauliflower cheese I had in a very very long time). Always have the friendliest of staff and a cracking selection of locally brewed beers. The best way to spend a Sunday afternoon in Shrewsbury.

We came on recommendation and what a place! I Had the lamb shank Sunday roast - it was absolutely delicious! The staff were very attentive and looked after us, including to our dog. Top service, top food, top place and really good value for money!!

Gee on a visit from ..kent to shrewsbury..how nice to see a pub bar so busy ...well done must be doing it right

Brilliant dog friendly pub, very busy on a Friday night but the waitress managed to get us a table as walks ins with a dog. Food was really good and service was quick despite how busy it was

Good food, very well cooked and done the way I wanted, good range of beer's on tap, the service was excellent and the young lady that served was excellent and a credit to her employer's. The atmosphere was lively, and when the live band started for the managers birthday, it went up another notch. The only negative thing for me was the parking or lack of it due to it being very limited. All in all, it was a really good night out, and I wouldn't rule out a return visit

We did not eat at the white horse. We spent a fabulous evening listening and dancing to the Ronaldos. The atmosphere was on fire. Staff were very friendly and helpful. Great evening.

Lovely staff. issues fish was off smelt strong of being off. Sent it back was told we have a five star rating and the box was in date. This was not an apology in anyway .

Amazing Sunday lunch offering from the team at the White horse. It’s our first time having a Sunday lunch here but it won’t be our last. Service was fantastic also, very attentive.

The best Sunday roast we've ever had in a pub with friendly and fast service in a beautiful pub, well done George, Tori and team 👍

Absolutely delicious Sunday lunch today and the gravy was on another level! Best Sunday lunch I’ve ever had in a pub and will 100% return. Highly recommended. Thank you to Tori, George and the wonderful friendly team.

Nice pub. Great location but the food menu is limited and over priced

Absolutely love it here, staff so friendly and food and drink so good! 👌

Great place, great atmosphere and good times guaranteed

Went in on Sunday for lunch the beef was lovely but rest of the meal was terrible

Nicely decorated pub for drinks, and you can take dogs inside. We've been a couple of times for food, it's a limited menu and the food hasn't been amazing. The steak was overcooked (waitress agreed) but other than offering a redo which was declined because it would mean the table not eating together, nothing else was offered. It was a £25 steak plus £2.50 for sauce. Gluten free and vegan options are available and clearly listed on the menu although only a couple of both vegan and gluten free options.

Here for the pub quiz! Eventhough me and my friends (21-22yr olds) are terrible at it, its always a great atmosphere! Welcoming staff and great food! Loaded fries, burgers and pork bites are the ultimate pub food! Also shoutout to the girl doing the pub quiz for the first time! Still really good kept vibes going and had a laugh!

Fantastic service, fantastic food and a wonderful atmosphere. They couldn't do enough for us!! Thank you, highly recommend to everyone!

Lovely place, food is amazing, service top notch

We decided to go to the white horse for a family birthday celebration - the pub is done out nicely, good selection of drinks and friendly staff however, the menu was limited. I decided on the pork dish, it sounded lovely…. This dish is not value for money at £22 it was served luke warm and as pictured. Unfortunately we will not be returning.

Chips cold, burger had no taste and toppi g was cold.. asked for half a lager spot and got given a pint and charged for a pint.. staff were robotic.. no bbq sauce and ran out of mayo.. they seemed to rush us to pay but it wasn't busy.. wouldn't go again..

We went for Xmas day and spent £90 /head. We specifically asked for certain veg for our daughter at booking and yes, this was not a problem. Lunch was served with all the usual veg and not as requested, gently pointed this out to our waiter and he went on and on how busy the kitchen is and he did see a note about it but they must have forgotten in the rush (I understand they were busy but 90quid and all we asked for was a bit of broccoli) After a while he decided to bring out some cold under cooked broccoli on a side plate which still left us with the upset of unwanted sprouts etc. not a first world problem , but it was pre arranged and cost a fair bit of dosh Also my dinner came without roast potato’s so another wait for those to come

The service was terrible. Waited 20minutes to pay them for the meal, 3 different places stood, ridiculous. Had to ask for cutlery.The Xmas menu didnt have half of what it said it had on the menu, limited choice not much to choose, had something twice couldn,t have a variety. They stuck a reserved sign on our table in our face as if to say go but could have been professional and said putting it on.Travelled a long way but will not go again

Very unprofessional staff. Everything we wanted to order on their menu was not available. Not wasting our time here again.

Unprofessional staff. Menus had half of the meals out of stock. Rude placing a reserved sign in our face for the next pushed us out. Could have politely said. Then queued for 20minutes to pay! Will not go again.

The White Horse is our new local after recently moving to the area and it’s such a wonderful pub, it’s a real highlight of our new home having such a lovely & friendly pub round the corner. Great selection of drinks, beautiful decor and staff are so friendly and welcoming and have taken the time to get to know us and our dog! We eat there often and the food is always great, the roast on a Sunday is especially good, even getting a positive review from my hard to please grandparents (who are looking forward to another visit and a proper browse of the decor). We also go to the pub quiz every other Thursday with friends and always have a great time, it gets busy so recommend booking! It’s been lovely getting to know the pub, staff and landlords, Amelie, George and Tori are such friendly hosts and we feel lucky to have such a unique, welcoming pub to call our local!

Nice place, stopped for a bite to eat, friendly staff and atmosphere

Great food and beer, a thoroughly enjoyable impromptu Christmas catch up. Plenty of parking over the road in the council car park

What an absolutely amazing quiz tonight. Joe was brilliant and sooo funny. Have to say the funniest quiz I have attended

Have eaten here previously and food /service was good, so booked again as a pre-Christmas family meal. Very disappointed that the menu had changed and there was relatively little choice - and then some of the options were not available! Biggest issue was the food was lukewarm. Sausages were hard and mash was dry, pretzel burger buns just tasted burnt (what's wrong with brioche buns?!) and the available vegetarian option was battered and far from healthy. Raised the issue with management, who dealt with it appropriately, however all evening looked as though she didn't want to be there. Nicely refurbished pub and a great location for us, but there are better places which are more welcoming, have better hot food and are cheaper - such a shame.

We use this pub every other week. Arrived at 10:30 this week to be told sorry mate "we've called last orders - it's been quiet all evening "

Food not hot when serv. But still nice.

Food was a bit dry which was a shame because the presentation was lovely, just not very flavourful and dry

A traditional, cosy ole pub! Very nice atmosphere and attentive staff. The food was very very good. Highly recommend the larvabread lamb scrumpets with the mint sauce!

Get yourself to the White Horse, a cosy pub with friendly staff. A lovely selection of cocktails and a wonderful Sunday roast. 🥂

Craft lager, lamb shank and laverbread lamb crumpets for starters bostin

Yet again let down as a local. Took my family in for a meal. Firstly, wrong meal brought out then when the right meal came out. Stone cold mash on 1 meal and cold chips on the other. Waitress staff great and managed it well. Was then subjected to a prolonged fire alarm where the management clearly don’t have access or know how to manage the fire alarm system. Great staff, poor management.

Thoughtfully refurbished Joules pub. Lots of space. Good beer (as usual). Relentless Christmas music was the only letdown, but it was December 1st, so I guess I have to let that go.

Underrated. Deserves more than the 4.1 rating it’s got. The food was really homely and tasted fresh. Interior and vibes are nice. Will come again!

Great menu and decent beer. Much better than the old owners. This place has a bit of atmosphere now.

Great choices on the menu, vegan options aplenty! Which was great to see after a not so vegan menu in another local pub that we had been to previously and left. Our server Ruby was lovely and super sweet! Great place, definitely recommend. 💕 Staff knowledgable about vegan wines too! 🍷

Consistant service, reasonably priced, parking and well located. I have been here a few times. On this occasion itbwas just drinks.

Recently held a wake here after reading such good reviews. Everything went as well as it possibly could. The buffet was lovely, plentiful, well presented and everything tasted very fresh. It was a very smooth process throughout and staff were very respectful and professional. We were in The Duke room which was perfect for the occasion. Highly recommend and thanks to all involved.

We popped in for sunday lunch with a couple of friends who were visiting. All the staff were friendly and helpful as best they could. The food was decent, well cooked and reasonably flavoured. None of it was particularly hot though. Not cold, just not piping hot. Our server, bless her, was in dire need of some training. She didnt know the menu, she wasnt confident answering questions, she always went to check with her line manager. But she was friendly and was trying her best to be accommodating. Cant fault her for that

This is a lovely pub with friendly, helpful staff. It's a great place to go with a group of friends. However, they really do need to up their game with their veggie offering. A few weeks ago my friend had to send her meal back to the kitchen because her aubergine was raw! Last night I had to send back my Cauliflower "steak", as the wedge of cauliflower was raw but burnt to a cinder! It was served up with some uninspiring mashed sweet potato and a tiny amount of shrivelled green beans. I might have made a valiant attempt to eat it apart from the fact it was all lukewarm. It's a real shame as it is such a nice pub and such a great place to go with a group of friends. But our next meal out most likely won't be at the White Horse.

Great food, nice IPA, and plenty of vegan food and wine options

Try it for yourself. Its light and airy. The wine was below average. Clean and tidy. I parked.

A pub that's full of warm welcomes and clearly run by a great team. We stopped in for dinner, and service was excellent. Despite our waitress admitting to being new and thus unable to give qualified advice on the menu, she was full of charm and attentive throughout. The food was a little more patchy, in all honesty. Highs included the truffle cauliflower cheese croquettes to start (a delicious blend of sweet and salt) and the "our burger" which was cooked to perfection and served alongside some fantastic fries. Comparative lows were the chicken burger that was light on flavour, and the dessert special (a toffee apple crumble and custard) which was overdone and as a result extremely crunchy on top. All forgivable, but for the money (nearing £100 for dinner for two) we did walk away feeling there were better options in the area.

Lovely pub with great food, friendly staff and a good atmosphere. The burgers are fantastic and the Crispy Beef Poutine loaded fries are amazing!

Just popped in for a late dinner,staff happy to serve at a late hour,last time I went there was 60 years ago 🤣

Delicious vegan/veggie Sunday roast, cosy friendly atmosphere and great service!

Interesting menu.We ate lunch and had very imaginative salad bowls and of course excellent chips.Lovely staff here,very helpful and friendly. Will definitely eat here again.

We went into the white horse today for Sunday lunch, the food was good but the service was excellent. The waiter who served us was a blonde girl called Ruby despite it being busy she looked after our table, she was very efficient ,making sure our glasses were toped when they were low and was very knowledgeable about the menu. All round very good service and food, will definitely be coming again.

Came here after having an interview at Shirehall and myself and my Dad had the burger and steak respectively. What can I say? Amazing food we both absolutely loved it. Great and friendly service and food was fantastic. Hoping that if I get the job I can come here more often, have recommended to my sister who is often in Shrewsbury so I am sure that some of us will all be in again. Thanks for a lovely meal and good hospitality.

Only had a drink, nice pub, friendly atmosphere and staff.