The White Hart Hotel Restaurant in West Devon

My first time staying at a Wetherspoons and the rooms were spotless, thanks to the house keeping staff going beyond. I think the lady’s name is Sarah who runs this team and she runs a tight ship, really well done! All staff are lovely and a great vibe !

Went to The White Hart for a snack and a beer whilst waiting for our room to be ready at The Manor Hotel. We order a couple of beers & cheesey chips on the app,as you do....30 mins later no beers or chips! My wife went to the bar and had to get the drinks,so really would have been easier the order there in the first place. I then went to find a member of staff, stopped a young guy who looked completely run off his feet & he went and found our cold chips for us.. Would not go back, prob find a different pub next time in in Okehampton.

Not the appetising fruit breakfast this morning....and no apple slices either 🤔

Great pu. Great food Great service amazing pub

Disappointing Breakfast Experience – Needs Better Management Visited the White Hart Hotel Wetherspoon in Okehampton for breakfast on 24/10/25. While the food was acceptable for a Wetherspoon, the overall experience left much to be desired. There was a clear lack of organisation – food was left sitting under heat lamps, and only one member of staff was behind the bar, who was too overwhelmed to sort out the coffee machine, meaning I had to go without. What concerned me most was witnessing kitchen staff handling food with bare hands, transferring items between plates due to frequent mistakes. This raises serious hygiene concerns and is simply unacceptable in any food establishment. Credit must go to Chloe, who was doing her best to keep things going despite having had no break and clearly being under pressure. She deserves recognition for her efforts. However, the situation clearly calls for better leadership – this branch urgently needs a manager present and actively involved in the running of the floor. Very disappointing overall.

In the middle of Okehampton a huge Wetherspoons which has really cheap beer and a good place to have a drink and the usual spoons menus. I found it comfortable and affordable and it seems a good place to have a drink and food. A coaching Inn since 1623 it is still in use as a hotel. Only had a drink here so cannot comment on the food or accomodation.

Service excellent, staff very helpful when we wanted to change from double to twin.

Great service by the staff! Hugely appreciated. Good stay.

I have been to this pub a handful of times and what stands out is the really poor bar staff they have up front. Usually, you will be totally ignored as they go about and get drinks for the phone app customers and head off to deliver them, often leaving nobody serving. Unlike virtually all other pubs I've frequented, there is no customer interaction, not even a smile or a good evening. It may be cheap, but I'll start going elsewhere.

Our family sized room was absolutely brilliant. Excellent value and would definitely return. Only downside is the parking which is about 7 minutes away.

What's the point of providing great food all day if you get everything else wrong? They served me my food and then did a fire alarm test w/out warning me, made me swallow a whole mouthful w/out chewing and had to sit with a bucket in case of puking afterwards. Took my food away instead. They were sort of helpful tho' kept disappearing, didn't apologise and wouldn't let me add the non alcohol drink to my takeaway package although I needed it. What can you say? Glad to still be here.

Regularly visit but has it gone downhill First impressions tables not cleared, floors dirty.Either laziness or lack of staff Our waitress needed a lesson on greeting and serving people.The amount of food on the plates has diminished rapidlyMy husband ordered a sirloin steak .It was a mass-of gristle and you could count the chips 14 nothing else on the plate.The burger well you could not see the salad.The coffee machine was empty filthy, no sugar ,waste bin overflowing I had to call a member of staff ( when I was able to find one ) As we were treating two families to lunch it was embarrassing, they said to complain however as we had other things to do that afternoon we ate what we could and moved on swiftly.

Large Wetherspoons with many areas to eat and drink, small outside garden. We found the lightest place to eat is at the rear by kitchen if you want to read a book. Prices here are more expensive than other spoons as it is a hotel as well.

We visited spoons 5/5/25 after ordering on the app it took 1 hour to receive our food. We ordered 5 meals, and 3 of them were cold! Also 2 of these were burger & chips which you only got 6 chips on the plate!

Although it is an old hotel, I got the impression that the rooms were large and very clean inside. I think I felt human kindness rather than trained kindness. What is disappointing is that there is no refrigerator in the room and no parking lot is provided. Meanwhile, the TV is a Samsung TV!

What a disgrace this Wetherspoons was tonight. We called in for dinner and drinks on our way home from the railway station. The first red flag should have been that a large number of tables had piles of dirty plates on them, we had to clear dirty plates to sit at a table. We ordered via the app, but had to wait 20 minutes for our drinks. The food took 45 minutes even thought the app said there was a wait of 32 minutes. The staff where apologetic but this wait is not acceptable, even though the place was mostly empty. We left 1 hour and 15 minutes after our arrival and all the dirty plates were still piled up on the other tables.

Stopped by the White Hart Wetherspoons in Okehampton and went for the Miner's Benedict. Wetherspoons can be hit or miss, but this was a solid choice - hearty, satisfying, and just the thing to kick off the day when you’re after something filling, following a parkrun.

Waited 30 minutes to be served 'warm' cookie dough & 'warm' chocolate brownie for it to come out stone COLD. The waitress told the chef to 'salvage that' and the brownie came out in half with a massive dent in it (tried to hide it by plonking some ice cream on it. She was extremely rude after we complained about the wait, the cold food & her 'salvage that' remark...mouthing off at me & pointing her finger. Manager Joe didn't seem to care, couldn't refund our money which I wanted back there & then, have to wait a few days to go back in my account apparently, will never step back in there again.

In a wetherspoons you get exactly what is expected for the price basic grub and a drink. However every time I passby or go into the White Hart I am dismayed at the location of beer cask storage (see pic... at the back entrance in front of the assistance bell for less able persons) ....if only the bell could be reached! Update as of 2025 bell now usually easily reached due to reorganisation outside

Quick service and good atmosphere

Very welcoming. Room was clean. Modern bathroom. Only downside was the parking, there isn't any assigned to the hotel.

Avoid at all cost! Firstly the meal came before the drink then when I asked about it the waitress was very rude and had attitude. Then to top it off the meal was burnt! Steak was like a piece of coal and the tomatoe was white and very hard. Waste of money!

My partner and I decided to meet up with a friend for a meal at this establishment, overall the food was good and the pub was quiet. As the food was brought over to our table the waiter (I do not know his name) dropped a pot of hot barbecue sauce off of the plate and covered us all. All we got was “I’m sorry” and the offer of extra tissues, he quickly disappeared leaving us all astounded about what had just happened. We had hoped to be approached by a manager during this time so they could deal with it but unfortunately that was not the case. We are all very disappointed and I’m having to buy a new pair of trainers which have now been ruined. Thanks Wetherspoons. This could have been resolved at the pub but unfortunately wasn’t.

The food was just about warm, portion size was poor, about 10 chips per serving, desserts were cold and my granddaughters was served in an extremely chipped bowl which is unhygienic. Also heard another party complaining of their dish of cheesy nachos with barely any cheese on it and when they complained and asked for more cheese and were told they they would have to pay for more. The staff could be friendlier a smile costs nothing. Sorry but will not be recommending to others.

Shockingly bad customer service tonight. One behind the bar saying she was leaving as had enough and the waitress who spilt drinks all over the table and was just not interested when we said. Flat drinks we took back To girl behind bar was chatting to some guys and the lady waiting to be served said she knows I’m waiting… she’s just carrying on chatting. At the point I shouted excuse me ! To which she then stopped chatting. Poor service but staff who didn’t give a toss tonight Manager you should be ashamed

Great hotel, the pub/restaurant is let down badly by one particular member of staff. She features in most of the complaints on this site… she is known as the manageress, the older blond woman, etc - this woman is poison! She sees herself as judge and jury, she has the power to accuse and find guilty without any recourse, due to the Wetherspoons complaints procedure being skewed towards their staff, with no regard to the experience of the customer or the evidence supplied. This pub and restaurant is to be avoided at all costs, unless you like to be treated with contempt by a narcissist.

Although service was slow and food not up to normal Wetherspoons standard, the hotel deserves a 5 star rating. Modern, spacious and spotlessly clean accommodation. Super comfortable and hearing/air conditioning all easy to use and regulate. First stay in a Wetherspoons hotel - will certainly be our choice if available where we go next. Oh so the negative was the bar service (under staffed, not staffs fault), queues for morning teas and coffees (only one single machine working), eggs were like rubber and brown from griddle and breakfast took an age to arrive.

Super helpful staff, as always decent beer, food ok but have had better from other Spoons. Just seems a lack of detail to all the food with missing items. Breakfast poached eggs were stone cold.

I would give the bar staff full marks for trying to cope with always a lack of staff. The manager never steps in when there is 1 bar staff and 10 people deep. It's always short of staff. The stress of which causes misery for all and bad attitudes when customers are chasing up where drinks or meals are. It should be the jewel of Okehampton. But the staff and customers are aware of the miserable attitude of the manager an older lady with blonde hair. She is so miserable and lacks any customer service skills and is very rude. How wetherspoons allows her to work there as a lot of locals won't go there because of her attitude. All potential ruined. We used to rent 4 rooms in the hotel every New Years Eve for family. The rooms are super. But you can't enjoy the bar because one is expected to not cheer "Happy New Year" after midnight. So it's a little dull and restricted. The lack of staff is always an issue. So I feel for the staff when warranted complaints are made. Such a shame. Service struggles to get a 2 star most of the time. It's annoying, it's sad. But it's a management issue.

I had an amazing stay at *The White Hart Inn*! The room I stayed in was incredibly spacious and beautifully maintained—such a comfortable and relaxing space. The room attendants went out of their way to ensure everything was perfect, and nothing was too much trouble. The restaurant staff were equally fantastic, making both breakfast and dinner a lovely experience. A special mention to Shelly, who went above and beyond with her warm and attentive service. Overall, a fantastic stay with exceptional service. Highly recommend and would definitely return!

What a shocking place. Everyone complaining how cold it was. The staff didn't care and just repeated the heating is on but it wasn't. They were short staffed but they were all miserable and couldn't care less. Waited 30 minutes for a drink and had to clean our own table and remove dishes. Waited 45 minutes for chicken wings and went to the bar and the barmaid who was very uptight said not my problem. When the food came it was freezing cold. The manager was very rude and said go to another pub then. Will never go back.

Our group of 13 businesswomen stayed at The White Hart Hotel for a training event, and it exceeded all expectations. From the moment we arrived, we were greeted by friendly reception staff who made us feel instantly welcome. The rooms were spotless, fresh, and beautifully presented, with beds so comfortable it felt like sleeping at home. The housekeeping team worked their magic behind the scenes, keeping everything immaculate, and whenever we did see them, they greeted us with warm smiles and friendly conversation. We dined in the restaurant for all our meals, and every dish was top quality—delicious, well-prepared, and incredibly good value for money. The restaurant and bar staff couldn’t do enough for us—always helpful, cheerful, and eager to ensure we had a great experience. What truly set The White Hart apart was their willingness to go the extra mile. When we were let down by another venue for our training, the hotel stepped in without hesitation, setting up a large room with extra seating to accommodate us. Their kindness and professionalism made all the difference. If you're looking for a place that offers fantastic service, great food, and a warm, welcoming atmosphere, this is it. Highly recommended!

Cold food, dirty plates everywhere. Non existent service. Shocking

The food was mediocre and children's portion was larger than adults. Service slow. The quality was borne out by the amount of food wasted by customers.

charged me an extra £100 with no further explanation after I questioned this I was told someone would get back to me and no one did. I had to contact them again when they told me I was charged this, for smoking when neither me nor my friend smoke. Will not be returning here again.

Found the room clean, found the bed comfy but im yet to find staff

The food was good and the service was speedy, but they forgot our drinks and took ages to bring out desserts.

30 min que to be served 30 Dec Then told 50 min wait for food And no chicken .left so couldn't accommodate any of 5 dishes we wanted .....real Shame as usually good experience.....had to go elsewhere for eats R T

The place is absoluty crap now, getting filthy not enough staff, the staff that are there cant cope. Waited 40 minutes the other day for food then got told it wasnt coming, i never write a review bet its not the first time. Expect to clear your own table. I would look for some where else gone of the days of cheap and chearful. Its expensive for microwaved food and the service is beyond poor.

I didn't stay here so can't comment on that side of things. I made use of the bar and had a meal, which was lovely. My friend a meat eater and myself a vegan both had lovely enjoyable meals. Plenty of choice for vegans and vegetarians

Usual Spooner fare, but well cooked, decent quality and great value, especially if you add in the bottomless hot drinks!! Central location, great to explore the town, look in museum next door, or if you're en route to dartmoor. Still well above the average spooners.

I am very disgusted with the manager and her staff. The staff were parked in the disabled bays or the trolley's were. I am disabled plus I had my 81 year old father and my 74 year old mother. I spoke to the manager and said some of the staff parked there because they work until 2 am. I visited at 1.30pm on a Saturday and had to make them walk as I had park quite a way away.

Great pub in the heart of Okehampton. Cheap drinks and great food

God knows what has happened to spoons, went there last week to celebrate a birthday, food was cold absolutely awful!! Complained 20 minutes later came back the same ?? Then I went there on Saturday same crap cold and awful, tables not cleared staff not interested when you ask them about anything. It used to be our go to place and was always good but I’m not sure anymore, must have been a massive change in staff / management, something needs to be done??On the bright side the beer was good.

An hour went by and still no food, when I went to approach someone about still not receiving our order, they said they couldn’t find it on the system, only to find out they forgot to give us our order and was sitting in the kitchen. When I asked for a refund and didn’t want replacement food as parking was going to expire, they all started talking about me like I wasn’t there and mentioned if they’re even going to refund me for their mistake. they finally gave me the refund in the end after they all started yelling at each other “I don’t know what to do”. 👍🏻 love a spoons but this one was disappointing :(

Lovely Staff, room was fantastic and can't believe a pint of Stella was £3.88. I thought it was happy hour, £6.50 in my home town in Essex. Thanks very much for looking after me.

Nice rooms and staff but pub area very shabby. Meals are VERY basic and meagre for the price. Spoonies is no longer a cheap option for meals

Had a couple of decent pints in here, not to keen on the decor

We didn't stay at the hotel, but used the restaurant on Thursday, Saturday and Sunday. Thursday and Saturday, we were surprised and disappointed that the empty plates were left on the tables for so long, that the guests were moving them themselves. The 3 staff were bringing out food and drinks and going back empty handed. I've never seen this in any Wetherspoons before. On Sunday there was a young man working, J.P. What an example. He was friendly, efficient and fast. There were no plates, or glasses left on the tables. He did the work of 3 people and I told him so. If the manager of The White Hart reads this, please put this man in charge of training your staff and you will all have a bright future.

The drinks took 40+ minutes and the service kept going to the wrong tables absolutely terrible Edit* it’s now been over an hour

Dropped a star. My daughter just waited over an hour for her drink and food. 27/10 - No clean mugs??? People waiting 30 minutes for hot drinks, to be told no clean cups are available. App drinks tickets stacking up behind the bar. Lack of staff or poor management, I don't know.

The White Hart Hotel is Very Beautiful in so many ways. It's family friendly. Yummy food. Easy to locate right at the centre of Okehampton.

Just nipped in for swift half whilst waiting for the bus

Bar service spoils the experience, the app always quicker than the wait at the bar, a lot of people get fed up of waiting and leave... Not the place it was, bar always seems understaffed...

The best Wetherspoons food ever and they still have baskets of wings on their menu. Wish they would train a few other Wetherspoons on how it's done! Beautiful venue, wheelchair accessible, neat and clean including toilets. Service abysmal, bar unattended for the longest time and about 6 of us waiting for service. Parking is on street but had no problem finding a space. Woukd definitely go back

Breakfast was average , service was good

We stop here every year on our way to Cornwall and it never disappoints.

Went to eat here with family. Food was mediocre, service was dreadful. All our meals arrived at different times and we had to keep chasing the staff. Dirty dishes were not collected. We have visited many Wetherspoons and thought we knew what to expect but this one was poor

Beautiful historic building with comfortable well-equipped rooms and plenty of dining options. Great customer service from the hotel reception and restaurant staff.

It looked like a lovely spot but my drink tasted like washing up liquid which was a little worrying.

Food very average, service poor

"You need to leave..NOW" are not the words that I have ever heard being in this establishment, until today. Myself and my Son were having a quiet drink, and had ordered some food as a consolation for having to have our beloved family pets PTS we had them in the carrier with us...not out , not annoying anyone...and we were accosted by a young person who said we needed to leave..now! Very aggressive, and I am not a person who engaged in conflict. But I needed a refund. This person told me they would get the manager but my son has to leave and stay outside with the animals. Funny thing is I've been in there before with my animals and not let them out, without any hassle....they did refund the meal but we only had two sips from our drinks and got changed full price. The staff have become increasingly more rude and the so called manager was slating my animals within earshot....so upsetting 😔 we will not be going back there any time soon. Awful unfriendly, rude and aggressive staff. Seems that they have changed for the worse! ! Do not recommend at all.

We recently visited Oakhampton and went to the White Heart for food, I am absolutely disgusted with the way the old female manager spoke to my husband about the food taking ages. It was totally unacceptable and needs reporting, she should not be working with the public with that attitude. I am annoyed that she can be allowed to be working there and get away with speaking to customers like she does 😤😤 I would only go there again when we visit if she was gone/replaced!!

Can definitely say the high reviews for this hotel are spot on! Stayed here for a short say for a wedding and it sure was a beautiful stay indeed, lovely plush beds with comfy bedding and pillows, room was very clean and well equipped with all the bells and whistles you would need. Bathroom was clean and the shower was huge!!. Staff wore brilliant in the hotel side friendly, warm and welcoming, the bar staff wore lovely and respectful besides the poor girl having to juggle the bar and teach the other bar man how to even manage bless her but she did well kept her cool and manged very well! Witch lead to a lovely breakfast and enjoyable day!

It's really good to know JD Weatherspoon are in Okehampton with fair prices and great location.

Couldn't have food as they were short staffed & could only serve fried food which was a shame as seemed a really nice place

Good food and fast service after longish bar wait

A nice Wetherspoon with rooms above. The hotel rooms are large and well equipped. There is an outside terrace at the back of the pub.

Upon arrival on Tuesday evening we managed to find a table but it was dirty, as were the menus, so we downloaded the app and ordered from our phone. Food arrived within 15 minutes but we had finished our food before our drinks arrived. When the waitress who bought our food over asked if we wanted anything else, I said just our drinks please, but she just said they would be coming from the bar. We had to ask twice more before we eventually got them. Needless to say, we didn’t order a second drink or any dessert, we went elsewhere! Would not return.

Definitely on the better end of whetherspoons. Really great staff team a lot seem on the younger side and really friendly and hard working. I don't think I have ever seen such a good attitude at a whetherspoons to be quite honest. The food is the standard whetherspoons array. I like the location, but I'm biased because it is a hop skip and a jump from me. The interior is well taken care of for a busy building. I'd put it on par with the Tavistock Whetherspoons.

Very nice pub,food great value and quick service

Love this place, Claire and the JDW team couldn't have been friendlier.

When booking this hotel we weren't sure what to expect but what a lovely room we had. It was fresh and clean and quite spacious too! It's in a lovely location and really enjoyed our time in the area. Staff were lovely and friendly throughout. Can't wait to go back 👌

The staff were nice, friendly and helpful. Food was standard spoons.

Serves a great breakfast as well as great food throughout the day.

I have visited once or twice weekly for a long time, but today was awful! Ordered breakfast, took ages to be served, food was cold, not complete. Tables hadn't been cleared, surfaces were sticky and dirty, food over floors. On speaking with duty manager she came across very defensive that I wanted to complain, and that I was the problem! She wasn't prepared to listen to any of the issues I wanted to raise and just walked away shaking her head. I am local but will not be visiting again

Went for lunch. The place was horribly understaffed and we waited nearly 2 hours for our food, which arrived cold. Burnt and dry. Just all around bad and the blonde lady manager was very rude. Would not recommend going for food.

Nice pub. Nice staff. Comfortable

Good breakfast served on hot plates, lunch food excellent.

Location is good and nice friendly Pub.

One night stay.... Very nice room....

Lovely vegan breakfast, proper cooked tomotoes 🍅 🍅

Standard Wetherspoons fair, rapid reasonable quality food, great pizza and fried breakfast- they can’t microwave. Good beer at fab prices. Beer garden and bike lockers

Staff excellent helpful and food was very good

Lovely well decorated room, modern bathroom, friendly and helpful staff on reception. Used as an overnight bike stop on Devon coast to Coast, bike lockers were a bonus.

We stopped for lunch on a very wet day. We tried to order via the QR code on the menu, but setting it up (and trying to persuade my bank that, yes it was me trying to set-up a tab 200-odd miles from home) proved impossible, so in the end we ordered from the bar. Once that was done, the food came extremely quickly, and was good quality. It was a welcome change not to have a plate with too many chips on it - just enough. The beer was good, too, and the service friendly.

The food (when it arrived) was plain, bland - and cold. Plain I can forgive for the price; being is cold less forgivable Can’t review my drink, as that never showed up. Desire having been paid for :(

Great location in the centre of Okehampton. Was disappointed that the bar staff served customers clearly known to them over visitors and when told politely that we (and two other gentleman) had been waiting ahead of others was told by the female that she might not serve us at all!!! A shame as our Exeter Spoons are polite even when busy.

Had a great meal tonight best in a while the Young waiter serving was so attentive and polite even though he was rushed off his feet. He dealt with a error with our order straight away and was resolved! We didn't get his name but hope this gets passed on 18th April well done to him.

Yes I know it's a Witherspoons, but this place is good 👍 great rooms friendly staff , well cooked food , good price

We went for a bite to eat and drink at our local Wetherspoons and ordered at the bar. After waiting in a big queue I finally got served by a youngish woman who had clearly had enough. This was just before Christmas and I ordered the food and two drinks, one of them being a pint of Abbot ale. The drink was presented to me as what can only be described as looking like a pint of mud. There was clearly something wrong with it and I said 'I think there is a problem with this pint' to which I was asked if I had tasted it? I said, 'I can't drink that it clearly got something wrong with it' to which point the bar person said "If you don't taste it I won't change it". Dismayed I said I'm not drinking that and she replied "You need to stop shouting". I replied to say I'm not shouting and she said she would get the manager to which I said "Good idea". I then asked two different people if they thought I had shouted to which "the first said' I didn't hear anybody shout' and the other said 'You didn't shout mate'. Another member of staff (not the manager) came and asked what the problem was to which I pointed to the pint saying that it wasn't fit to drink. He then poured a new pint that was perfect and said thanks and left the bar. I thought nothing further of the situation until I went back for another drink. The same bar person saw me and ran off. The next thing the ever-so-happy manager that other people have mentioned before snapped 'your on a break' to which point I was confused. I said , "on a break I don't understand". She then said that I had been rude to her staff. I then said I can assure you I was not rude and I didn't shout and that there had been witnesses. Eventually, after a bit more discussion including being told hospitality was really difficult and I said yes I know I had worked behind a bar when I was younger but then I said I was told the customer is always right. to which she replied I don't agree with that "but agreed to give me my drink. Now I was pretty p****d off as I had been accused of doing something I didn't do. I told my wife of the incident and said what had happened. I had forgotten that I had recorded the conversation as I wasn't going to be accused of saying something wrong again. I stop here as I made an official complaint to the head office which was dismissed as being all up to the manager's discretion. I will not be visiting the Wetherspoon experience ever again. If you are thinking of eating here, just check on the app how much more expensive the food is compared to the City of Exeter!

Chicken Tikka Masala is amazing.

A very nice hotel with an effective restaurant in lovely Okehampton. Close to the cinema :) Really good value for money.

Only place to get coffee on Sundays ,Very nice staff .

Very friendly service food good and didn't wait long for it,just wot I wanted

This is my favourite Wetherspoons! It’s so nice and relaxed, clean and the food is great if you want a basic pub meal. Service is quick and the staff friendly. The gourmet steak was superb and made even better as it includes drink!!! Thank you!!

Had a lovely coffee there, great place to meet up with Friends, clean and convenient.

It was okay. But my video speaks volumes lol

Visted for steak night. Sat up near the kitchen and could see our meal was ready along with other dishes waiting to be taken out to diners. Only one lad serving all tables with drinks from the bar and food. By the time we asked if we could have our food it was cold. As for the steak, which we had asked for medium to well done it was bleeding. It wasnt a busy night either as the chefs were turning off the heat lamps at times. Eventually the lad returned to ask if all was well and we said no. His response, sorry, I should have asked sooner, there is nothing I can do about it now! We used to love going to steak night at this spoons but it has gradually gone down hill. Very few staff and diabolical service.

Stayed recently and love the rooms and food. Great service and friendly team