The White Hart Hotel Restaurant in West Devon

I am very disgusted with the manager and her staff. The staff were parked in the disabled bays or the trolley's were. I am disabled plus I had my 81 year old father and my 74 year old mother. I spoke to the manager and said some of the staff parked there because they work until 2 am. I visited at 1.30pm on a Saturday and had to make them walk as I had park quite a way away.

Great pub in the heart of Okehampton. Cheap drinks and great food

God knows what has happened to spoons, went there last week to celebrate a birthday, food was cold absolutely awful!! Complained 20 minutes later came back the same ?? Then I went there on Saturday same crap cold and awful, tables not cleared staff not interested when you ask them about anything. It used to be our go to place and was always good but I’m not sure anymore, must have been a massive change in staff / management, something needs to be done??On the bright side the beer was good.

An hour went by and still no food, when I went to approach someone about still not receiving our order, they said they couldn’t find it on the system, only to find out they forgot to give us our order and was sitting in the kitchen. When I asked for a refund and didn’t want replacement food as parking was going to expire, they all started talking about me like I wasn’t there and mentioned if they’re even going to refund me for their mistake. they finally gave me the refund in the end after they all started yelling at each other “I don’t know what to do”. 👍🏻 love a spoons but this one was disappointing :(

Lovely Staff, room was fantastic and can't believe a pint of Stella was £3.88. I thought it was happy hour, £6.50 in my home town in Essex. Thanks very much for looking after me.

Nice rooms and staff but pub area very shabby. Meals are VERY basic and meagre for the price. Spoonies is no longer a cheap option for meals

Had a couple of decent pints in here, not to keen on the decor

We didn't stay at the hotel, but used the restaurant on Thursday, Saturday and Sunday. Thursday and Saturday, we were surprised and disappointed that the empty plates were left on the tables for so long, that the guests were moving them themselves. The 3 staff were bringing out food and drinks and going back empty handed. I've never seen this in any Wetherspoons before. On Sunday there was a young man working, J.P. What an example. He was friendly, efficient and fast. There were no plates, or glasses left on the tables. He did the work of 3 people and I told him so. If the manager of The White Hart reads this, please put this man in charge of training your staff and you will all have a bright future.

The drinks took 40+ minutes and the service kept going to the wrong tables absolutely terrible Edit* it’s now been over an hour

Dropped a star. My daughter just waited over an hour for her drink and food. 27/10 - No clean mugs??? People waiting 30 minutes for hot drinks, to be told no clean cups are available. App drinks tickets stacking up behind the bar. Lack of staff or poor management, I don't know.

The White Hart Hotel is Very Beautiful in so many ways. It's family friendly. Yummy food. Easy to locate right at the centre of Okehampton.

Just nipped in for swift half whilst waiting for the bus

Bar service spoils the experience, the app always quicker than the wait at the bar, a lot of people get fed up of waiting and leave... Not the place it was, bar always seems understaffed...

The best Wetherspoons food ever and they still have baskets of wings on their menu. Wish they would train a few other Wetherspoons on how it's done! Beautiful venue, wheelchair accessible, neat and clean including toilets. Service abysmal, bar unattended for the longest time and about 6 of us waiting for service. Parking is on street but had no problem finding a space. Woukd definitely go back

Breakfast was average , service was good

We stop here every year on our way to Cornwall and it never disappoints.

Beautiful historic building with comfortable well-equipped rooms and plenty of dining options. Great customer service from the hotel reception and restaurant staff.

Went to eat here with family. Food was mediocre, service was dreadful. All our meals arrived at different times and we had to keep chasing the staff. Dirty dishes were not collected. We have visited many Wetherspoons and thought we knew what to expect but this one was poor

It looked like a lovely spot but my drink tasted like washing up liquid which was a little worrying.

Food very average, service poor

"You need to leave..NOW" are not the words that I have ever heard being in this establishment, until today. Myself and my Son were having a quiet drink, and had ordered some food as a consolation for having to have our beloved family pets PTS we had them in the carrier with us...not out , not annoying anyone...and we were accosted by a young person who said we needed to leave..now! Very aggressive, and I am not a person who engaged in conflict. But I needed a refund. This person told me they would get the manager but my son has to leave and stay outside with the animals. Funny thing is I've been in there before with my animals and not let them out, without any hassle....they did refund the meal but we only had two sips from our drinks and got changed full price. The staff have become increasingly more rude and the so called manager was slating my animals within earshot....so upsetting 😔 we will not be going back there any time soon. Awful unfriendly, rude and aggressive staff. Seems that they have changed for the worse! ! Do not recommend at all.

Couldn't have food as they were short staffed & could only serve fried food which was a shame as seemed a really nice place

Can definitely say the high reviews for this hotel are spot on! Stayed here for a short say for a wedding and it sure was a beautiful stay indeed, lovely plush beds with comfy bedding and pillows, room was very clean and well equipped with all the bells and whistles you would need. Bathroom was clean and the shower was huge!!. Staff wore brilliant in the hotel side friendly, warm and welcoming, the bar staff wore lovely and respectful besides the poor girl having to juggle the bar and teach the other bar man how to even manage bless her but she did well kept her cool and manged very well! Witch lead to a lovely breakfast and enjoyable day!

We recently visited Oakhampton and went to the White Heart for food, I am absolutely disgusted with the way the old female manager spoke to my husband about the food taking ages. It was totally unacceptable and needs reporting, she should not be working with the public with that attitude. I am annoyed that she can be allowed to be working there and get away with speaking to customers like she does 😤😤 I would only go there again when we visit if she was gone/replaced!!

It's really good to know JD Weatherspoon are in Okehampton with fair prices and great location.

Good food and fast service after longish bar wait

A nice Wetherspoon with rooms above. The hotel rooms are large and well equipped. There is an outside terrace at the back of the pub.

Upon arrival on Tuesday evening we managed to find a table but it was dirty, as were the menus, so we downloaded the app and ordered from our phone. Food arrived within 15 minutes but we had finished our food before our drinks arrived. When the waitress who bought our food over asked if we wanted anything else, I said just our drinks please, but she just said they would be coming from the bar. We had to ask twice more before we eventually got them. Needless to say, we didn’t order a second drink or any dessert, we went elsewhere! Would not return.

Went to The White Hart for a snack and a beer whilst waiting for our room to be ready at The Manor Hotel. We order a couple of beers & cheesey chips on the app,as you do....30 mins later no beers or chips! My wife went to the bar and had to get the drinks,so really would have been easier the order there in the first place. I then went to find a member of staff, stopped a young guy who looked completely run off his feet & he went and found our cold chips for us.. Would not go bad, prob find a different pub next time in in Okehampton.

Definitely on the better end of whetherspoons. Really great staff team a lot seem on the younger side and really friendly and hard working. I don't think I have ever seen such a good attitude at a whetherspoons to be quite honest. The food is the standard whetherspoons array. I like the location, but I'm biased because it is a hop skip and a jump from me. The interior is well taken care of for a busy building. I'd put it on par with the Tavistock Whetherspoons.

Very nice pub,food great value and quick service

When booking this hotel we weren't sure what to expect but what a lovely room we had. It was fresh and clean and quite spacious too! It's in a lovely location and really enjoyed our time in the area. Staff were lovely and friendly throughout. Can't wait to go back 👌

Love this place, Claire and the JDW team couldn't have been friendlier.

The staff were nice, friendly and helpful. Food was standard spoons.

Serves a great breakfast as well as great food throughout the day.

I have visited once or twice weekly for a long time, but today was awful! Ordered breakfast, took ages to be served, food was cold, not complete. Tables hadn't been cleared, surfaces were sticky and dirty, food over floors. On speaking with duty manager she came across very defensive that I wanted to complain, and that I was the problem! She wasn't prepared to listen to any of the issues I wanted to raise and just walked away shaking her head. I am local but will not be visiting again

Nice pub. Nice staff. Comfortable

Went for lunch. The place was horribly understaffed and we waited nearly 2 hours for our food, which arrived cold. Burnt and dry. Just all around bad and the blonde lady manager was very rude. Would not recommend going for food.

Good breakfast served on hot plates, lunch food excellent.

Location is good and nice friendly Pub.

One night stay.... Very nice room....

Lovely vegan breakfast, proper cooked tomotoes 🍅 🍅

Standard Wetherspoons fair, rapid reasonable quality food, great pizza and fried breakfast- they can’t microwave. Good beer at fab prices. Beer garden and bike lockers

Staff excellent helpful and food was very good

Lovely well decorated room, modern bathroom, friendly and helpful staff on reception. Used as an overnight bike stop on Devon coast to Coast, bike lockers were a bonus.

We stopped for lunch on a very wet day. We tried to order via the QR code on the menu, but setting it up (and trying to persuade my bank that, yes it was me trying to set-up a tab 200-odd miles from home) proved impossible, so in the end we ordered from the bar. Once that was done, the food came extremely quickly, and was good quality. It was a welcome change not to have a plate with too many chips on it - just enough. The beer was good, too, and the service friendly.

The food (when it arrived) was plain, bland - and cold. Plain I can forgive for the price; being is cold less forgivable Can’t review my drink, as that never showed up. Desire having been paid for :(

Great location in the centre of Okehampton. Was disappointed that the bar staff served customers clearly known to them over visitors and when told politely that we (and two other gentleman) had been waiting ahead of others was told by the female that she might not serve us at all!!! A shame as our Exeter Spoons are polite even when busy.

Had a great meal tonight best in a while the Young waiter serving was so attentive and polite even though he was rushed off his feet. He dealt with a error with our order straight away and was resolved! We didn't get his name but hope this gets passed on 18th April well done to him.

Yes I know it's a Witherspoons, but this place is good 👍 great rooms friendly staff , well cooked food , good price

We went for a bite to eat and drink at our local Wetherspoons and ordered at the bar. After waiting in a big queue I finally got served by a youngish woman who had clearly had enough. This was just before Christmas and I ordered the food and two drinks, one of them being a pint of Abbot ale. The drink was presented to me as what can only be described as looking like a pint of mud. There was clearly something wrong with it and I said 'I think there is a problem with this pint' to which I was asked if I had tasted it? I said, 'I can't drink that it clearly got something wrong with it' to which point the bar person said "If you don't taste it I won't change it". Dismayed I said I'm not drinking that and she replied "You need to stop shouting". I replied to say I'm not shouting and she said she would get the manager to which I said "Good idea". I then asked two different people if they thought I had shouted to which "the first said' I didn't hear anybody shout' and the other said 'You didn't shout mate'. Another member of staff (not the manager) came and asked what the problem was to which I pointed to the pint saying that it wasn't fit to drink. He then poured a new pint that was perfect and said thanks and left the bar. I thought nothing further of the situation until I went back for another drink. The same bar person saw me and ran off. The next thing the ever-so-happy manager that other people have mentioned before snapped 'your on a break' to which point I was confused. I said , "on a break I don't understand". She then said that I had been rude to her staff. I then said I can assure you I was not rude and I didn't shout and that there had been witnesses. Eventually, after a bit more discussion including being told hospitality was really difficult and I said yes I know I had worked behind a bar when I was younger but then I said I was told the customer is always right. to which she replied I don't agree with that "but agreed to give me my drink. Now I was pretty p****d off as I had been accused of doing something I didn't do. I told my wife of the incident and said what had happened. I had forgotten that I had recorded the conversation as I wasn't going to be accused of saying something wrong again. I stop here as I made an official complaint to the head office which was dismissed as being all up to the manager's discretion. I will not be visiting the Wetherspoon experience ever again. If you are thinking of eating here, just check on the app how much more expensive the food is compared to the City of Exeter!

Chicken Tikka Masala is amazing.

A very nice hotel with an effective restaurant in lovely Okehampton. Close to the cinema :) Really good value for money.

Only place to get coffee on Sundays ,Very nice staff .

Very friendly service food good and didn't wait long for it,just wot I wanted

This is my favourite Wetherspoons! It’s so nice and relaxed, clean and the food is great if you want a basic pub meal. Service is quick and the staff friendly. The gourmet steak was superb and made even better as it includes drink!!! Thank you!!

Had a lovely coffee there, great place to meet up with Friends, clean and convenient.

Usual Spooner fare, but well cooked, decent quality and great value, especially if you add in the bottomless hot drinks!! Central location, great to explore the town, look in museum next door, or if you're en route to dartmoor.

It was okay. But my video speaks volumes lol

Visted for steak night. Sat up near the kitchen and could see our meal was ready along with other dishes waiting to be taken out to diners. Only one lad serving all tables with drinks from the bar and food. By the time we asked if we could have our food it was cold. As for the steak, which we had asked for medium to well done it was bleeding. It wasnt a busy night either as the chefs were turning off the heat lamps at times. Eventually the lad returned to ask if all was well and we said no. His response, sorry, I should have asked sooner, there is nothing I can do about it now! We used to love going to steak night at this spoons but it has gradually gone down hill. Very few staff and diabolical service.

Stayed recently and love the rooms and food. Great service and friendly team

Weatherspoons food was still ok for cheap meals catered for 8 of us and got us seated

Only used the pub. Nice old coaching inn

Only used the bar and restaurant

It's a Spoons with rooms.. what more do you need.

Nice size rooms lovely little town

Didn't stay just passing through stoped for a quick snack great service and fast.

Food service was spot on, meals delivered within 10 minutes fish was the best we have ever tasted better than any fish and chip shop

Worse service in any pub iv been to, food is terrible every time,the old lady with blond hair is rubbish at her job very rude to me,waited 30 mins for a drink and she had the nerve to say there is a qué and I was at the front of it. This is every time I come here.i suggest new staff members are needed and more of them ,so many people have walked out it's unbelievable

Poor Poor Poor, We have been popping in from time to time and how this pub chain has allowed this pub to deteriorate is a real shame, a poor lack of management. On our recent visit we were met with the choice of many unoccupied tables, however none were clean and most filled with the dirty dishes, from no doubt customers who had got up and left. Getting a drink shouldn't have taken long, but yet again the bar service was equal to the cleanliness. It was once said that having a Wetherspoons would take away business from locally owned traditional pubs, this version is now clearly driving customers to dine and drink elsewhere.

I came in here a few times on my stay nearby but the best couple of visits were for Breakfast before setting off on a long cycle ride. Great friendly service from all the staff and a lovely breakfast wrap.

Totally appalling. Never again arrogant rude so called bar manager dressed in pink. The wait was horrendous when ordering food noone was asked about a drink.so much for food coming with a drink. I rang in the morning to say we where coming, was told well you can put your tables together an when we got there noone was expecting us. Food was just OK. Would have made alot more money from us had we had not to wait an so rudely spoken too.

Most rude and disrespectful manageress with no idea how to serve and communicate with customers overcharging customers and slow in every respect of customer service

I went for breakfast on morning of Sunday 22nd Jan. When i went to use the toilets, one of the staff came out of a stall - a tall young man. He existed straight out of the door and didn't even bother to wash his hands. That same member of staff was actually serving food to customers. Wetherspoons teach your staff basic levels of hygiene please !!!

Typical Wetherspoons. Cheer and cheerful. Drinks round was super cheap and just what we wanted. It’s a lovely building with lots of character and was nicer than most spoons we’ve been in. We didn’t want to eat there but it looked ok.

The seating areas were not clean. When staff clean a table they should wipe down the used tables. This clearly isn't happening. Food on the chairs and floor isn't very nice for anyone wanting to spend here. The photo of the folk on the floor was taken after we watched staff members who had spotted it but couldn't be bothered to remove it. It was still on the floor when we left around a hour later. We ordered fish and chips. The chips were hard and not fresh. My husband since he was driving wanted a coke unfortunately he was informed the machine was broken so had to have a Cider. Seeing previous reviews this appears to be a ongoing problem. Also going back to hygiene luckily for us the gentleman with the long hair and beard didn't serve us. Otherwise we would of taken out custom elsewhere.

Went to Wetherspoons Okehampton for the first time today, have heard good things about it from friends but unfortunately I can not confirm them. On arrival we were told there was no soft drink machine working which meant four of our preferred drinks were unavailable. Sadly the fridge with soft drinks was also poorly stocked, but we eventually settled on a compromise. Food orders were then taken and arrived in a timely manner. Unfortunately two scampi chips and peas had miraculously turned into one scampi and one cod and chips!! I was not offered the the choice of eating the cod (which I really didn’t want anyway, but would have settled on) but had to wait for my reorder. This meant that everyone else had finished eating before my meal arrived and I believe I was eating the now cold chips from the first meal!! Whilst actual service was ok, the lack of soft drinks and the mix up with the order spoiled it for me.

Well we queued for about 15 minutes to get a drink. Then we gave up & found a table for some food. When we tried to order using the app, the wifi constantly timed out on 5 phones using 3 different networks! Then we tried to pay. The app refused all 4 of our debit cards. The food was delicious though (see photo). Pity this picture was taken in the restaurant across the road!

Had a really great lunch at White Hart on a very hot day after visiting Okehampton Castle. We have always come on the bus to Okehampton but this time came on the train which meant we could eat later in the afternoon. This was better as we have found on previous visits it can be difficult to find a table. Our food arrived very quickly and we both enjoyed it. My partner did have to hunt for condiments but all in all we had a good time

We have stayed at this Hotel on many occasions. They never disappoint. So clean and good quality everything. This visit they had an unavoidable disruption to the water main. The issue was dealt with instantly with huge apologies and left us, their guests, feeling they looked after us making us feel comfortable about the unavoidable hiccup. Brilliant stuff. Having the Wetherspoon Restaurant downstairs is so convenient for breakfast and evening meal. The service is so fast and the price and quality of food is ideal for a break or holiday. Thank you once again.

Dropped by for a late lunch whilst workign in the area. Despite the pub being busy my excellent meal arrived quickly. Service was first class.

Being local to the area I can say the standards of this spoons are falling rapidly. The service is mainly good and the majority of front of house staff are friendly and put in the expected effort. The food however is dreadful, the burgers look...

Comfortable lounge areas, inexpensive food but of very high quality, as usual in a 'Spoons. Recommended.

This is a typical Wetherspoons but smaller inside than it looks. There were a few items unavailable on the menu but as a vegetarian I was still able to eat well. Nice staff, but disappointed that the majority of customers were not wearing masks as...

as in "I would rather be.. than endure once more the char grilled half chicken and stodgy rice that was served to me tonight. Hats off to the hard working staff here and no disrespect to them, they don't deserve my ire, the bods (or...

You can be sure you will get the same good service and food at JD Wetherspoons Breakfasts and £1 cups of coffee etc and free refills

I have stayed at the White Hart several times in recent years so know the food is good here. I called in on Saturday 22nd November (the day the new train service from Exeter started) and the pub was a bit overwhelmed with a long...

I asked for a well done steak and it came out black and burnt and I hadnt realised the chips were coated in gluten so I got a jacket potato instead. A lot of money for a burnt steak for a lot of money I...

Called off for dinner at this Wetherspoons establishment in Okehampton as time was getting on. Well decorated both inside and out. Staff were efficient as always and dealt with our order in a timely and friendly manner. We both went for the meal with inclusive...

You normally know what to expect at a Wetherspoons but this one fell far below normal standards. The menu states drink included however after ordering the food we asked for the cups to be told “I’ve put it through now you should have said you...

Stopped here for breakfast on the way home to East Sussex from Saltash in Cornwall. Amazing breakfast, fast friendly service from the chap who was the team leader on Friday morning. Immaculately clean to. Very well maintained Wetherspoons.

We stayed in the hotel so our first morning we were here we had the breakfast looked well presented it was just about warm and the eggs was cold.I reported it to the waiting staff they offered to get me more eggs I declined ....

First visit to a Wetherspoon pub since our relocation from abroad. My memory was that Wetherdpoon pub were doing good food at affordable prices. Today's experience was far from it. We chose the fish and chips. Fish was tasty but thin and the chips were...

Lovely Staff are very hardworking and polite Can’t fault it Breakfasts are worth the money we ordered on the app

Cheap food done very cheaply! The quality of the food is generally very poor - nothing to do with the hard worked staff who get the brunt of complaints. Asked for a steak, well done. They said we don't have any well done steaks left,...

Went for breakfast, all free tables still had plates etc. on them so hadn’t been cleaned since the last person had left, clearly not enough staff on shift as the ones we met (whilst nice and friendly) didn’t have time to clean the tables properly.Social distancing non-existent, surely a one-way system could be implemented so people aren’t forced to pass within a metre of each other on the narrow corridor?

We arrived around 8pm Monday to eat with our family. The pub was busy which made us nervous. We sat down at a table we could find and cleaned it ourselves as it clearly hadn't been done. Lots of people about and staff were not cleaning and clearing tables properly when new families / groups arrived. Wetherspoons need to get more staff to cope with eat out to help out, waitress was really lovely but clearly ran off her feet. Food was the normal Wetherspoons, but lady at the bar was pretty unhelpful when it came to sorting out a meal for my daughter who is gluten free. I had checked the menu prior to arrival. No ham left so opted for chilli and a jacket which isn’t great for a 3 year old. Lady on till couldn’t find corn on the cob which daughter would have liked. She ended up not eating her meal. We were glad to leave.Won’t be going back to Wetherspoons until they sort out better measures for Covid and sort out gluten free options for kids.

Travelled here from plymouth to experience one of the few remaining weatherspoon bars in the southwest which have escaped me. Good clean sized pub and friendly staff with loads of space for families and groups. Sadly 4stars instead of 5stars because of small couples ladish behaviour, ie: lack of etiquette. But i will come back again in the near future.

This is one of the best Wetherspoons we have visited. my only gripe is that we got our food, which was excellent, before our drinks arrived. I think the App ordering service got the better of the staff. the pub has a really nice atmosphere and was nicely laid out.

Actually really like this place, live in Somerset but end up coming here a lot to stay in the adjoining hotel, staff are always good, it’s always clean and well presented and it’s just a really good atmosphere! Came back again for another stay today, and excellent as always.