The White Hart in Breckland

A family of 4, we arrived without booking, on a sunny weekend lunchtime. It was clear the place was very busy, but we were greeted by the assistant manageress Nicola, who despite being busy, was charming and helpful - finding a table to which she showed us. We waited quite a while and eventually I went to the bar to ask for some service. The waitress who turned up was the opposite of Nicola; treating us as though we were an inconvenience and she had 'drawn the short straw' in having to take our order. This wasn't just my opinion, and was commented upon by my daughter & wife. She really is in the wrong job...... Even allowing for how busy it was, over half an hour later I needed to chase our meals because we had an appointment that afternoon. The waitress had ignored us since taking our order and I went to seek out Nicola. Again, she was friendly & helpful, coming back with an E.T.A. of 3 minutes. And she was spot on. The food was superb. We all thought how excellent is was. I just wish we had time for dessert, but due to the delay that was a pleasure we had to forego. So, if you are a 'foodie' this really is the place for you. If you place service high on your list, you will be taking 'pot luck' as to who you get and may be very disappointed. Such a shame for such a lovely establishment.

Feedback for Room 1 in this hotel. Pros: Quick check-in Big room Comfy bed (even though there was folded cardboard beneath the legs of the bed) Nice view out of window Friendly staff (mostly) Breakfast buffet + cooked breakfast was delicious Cons: Very dated decor in general Mouldy dead wood on the window ledge TV smart features do not work Dodgy key lock Plumbing issues (temperature of shower does not regulate) Damaged pipes in bathroom No window left open for my arrival (scorching hot day) HEATING WAS ON FULL when I arrived No 3 pin sockets beside bed! Not good for people with Sleep Apnoea I really feel like this place rests on its laurels somewhat, given Thetford is the home of Dad's Army, with the Bell (Greene King) hosting the Dad's Army cast in the late 60s and 70s. I think Greene King know this and assume guests won't care - but we do. I liked the Dad's Army touch in and around the pub. However, overall, not great value for money in my opinion.

Went for Sunday lunch, one of the best I've had. Service and staff excellent

Lovely, genuine old thatched pub, with lovely staff. The food could not be faulted and the portions were more than generous. Definitely intend to return.

Staff with bad attitude!! Rang up around 5:30pm and were told we didn’t need to book we would be fine as a walk in as we weren't sure exactly what time we would get there. We arrived to be told there is a long wait for food, ordered 4 Pepsi’s which were all flat, we complained and the waitress never returned, she told us that there were 3 food items were unavailable on the menu, 30 minutes had passed so I went to the bar to swap my drink, got given another flat one so asked for a bottle out the fridge. We had waited at the table for over an hour for the waitress to come back to us to finally take our order to tell us that there were only 4 options left and they had ran out of food. We chose to leave, they wanted payment for the 4 flat Pepsi’s (only one got replaced) which we refused as we had waited for over an hour (9:30pm by this point) to be told there was no food, we raised the issue to be given attitude by two ladies behind the bar, they said ‘they need to prioritise bookings first’, surely you take orders in the order people arrive?? even though they told us we could walk in no problem and never thought to tell us the food had ran out during the time we were waiting, we were so hungry from being at the race track all day. The table next to us had half of their order missing and were still sat waiting for the rest of their food when we left. Awful, thank god we’re not locals!