The Waterside Premier Lodge Restaurant in St. Helens

Absolutely awful. Has to move 5 DIRTY plates off the pile. Food was barely warm. I eat here every few weeks and today is my last. Seems to it gone downhill since new managers took over. I watched a staff member clear a table and spray something over cutlery and leave them for use. He obviously doesn’t understand hygiene

We visited for Breakfast , the sausages were well done , couldn’t even cut them . Some of plates were very well worn , in usable , had to look through the plates to find one that was ok to use . There was a guy on his phone on loud speaker , he should’ve put it to his ear . I didn’t really need to hear the full conversation. I wish I had said something to him . The music was mega loud we had to ask staff to turn it down , which they did . The staff were very friendly .

Lovely meal, and lovely chocolate brownie, I come here regularly and the food is always great, can’t beat a good roast, the new roasties are to die for. The staff are so friendly and always welcoming.

Went today for the first time it started with being shocked at the carver walking from the kitchen holding 2 cooked legs of lamb in the air in his hands you think they would be brought out in a tray waited 15 mins for glasses to get drinks the carvery at 12oclock the veg was cold ordered puddings sticky toffee this was a dry cold muffin we waited 25 mins for the server was just stood at top of the room we kept having to get the bar staff to help us we sent pudding back we had to get up to pay as couldn’t get the waiters attention as we were walking out asked to see a manger she refunded the carvery’s and said they were 8 staff down it would of been 1 star but we were refunded food

Food cold asked if they could put it in microwave went to try this place before I go for Christmas dinner paid deposit won’t be going was awful

Thank you for a lovely welcome and service from all staff. The gentleman who took us to our seat and checked on our meal was very polite and friendly. The carvery was well laid out with a great variety of foods. My only negative point would be the food could have been hotter but this would not stop me going again. Thank you everyone.

Had a good experience taking my dad for Father’s Day meal. Expected it to be busy which it was but there were a lot of servers to accommodate this which was great to see. Food was good as always, pork which I got was a bit dry as was the sticky toffee pudding but that could be due to personal taste. But was a good experience and my dad enjoyed his meal and experience which was the main thing. Would recommend and will come to this location again.

One of us enjoyed it very much, the other was satisfied to have tried the venue. The positive in the experience was staff member Olivia who was very hospitable and pleasant. Thank you.

Went for a family meal. The service was poor and the food was awful even the sticky toffee pudding was nothing like a sticky toffee pudding. Also it was not very clean and the light shade over our table was full of dust. Will never...

Unfortunately it was terrible service. Told food would be to our table, but then left at the carvery, then not at all. Food that was delivered was actually ok. Short version. Long version much worse.

We booked a table for the 27th December at 3pm. I only ever expect 'pub food' somewhere like this, and it still disappointed. It started with a wait of about 30 mins to be told the kids melon didn't have all the ingredients and there...

Shocking service for our Xmas lunch. We booked for 30 people. The starters dribbled out over the space of 1.5 hrs. 1 Poor Waitress was left ti serve 30 people. Starters coming 1 at a time. clueless manager who clearly can't manage staff. @toby top...

Came here a few days ago. We had the carvery although I actually wanted to try the main menu after reading it. I opted for just gammon as it's one of my favourite meats and that was nice and the slices were more than enough...

Very slow service began at the queue at the front door. There was no sense of urgency from the staff, just casually wandering around. Finally got seated and our drinks order was taken. Took about 15 mins for a lemonade and a pint to be...

The chefs are lovely with the children. mine always ask for extra yorkshire pudding....did i mention their yorkshire puddings? Lovely staff who are helpful and welcoming Its our favourite Toby

We came here Monday 28th November, to celebrate a birthday. The staff were great, there were 20 in our party, so I know it’s not easy to cater for 🙈 All the staff were welcoming and helpful 😊 even getting my little boy extra parsnips,...

A brilliant roast dinner. Very tasty. As many vegetables as you could eat. The roasties in particular are to die for. I often call here when on the M6.

First time trying this restaurant and from the beginning the front of house staff were perfect from greeting us to sitting us down and explaining everything to us. I didn't catch the name of the woman but she was fantastic and extremely helpful and friendly....

Brad n Jen are absolutely lovely n nothing was too much. Service spot on n food delicious 😋 Belly popping lol x

Staff are friendly and professional, however the foods a little lack luster and with being such a great location, they could really capitalise onto abit of a renovation, moody lighting and dark colours is very dated. But overall not bad, not terrible, an average half...

Been to a few Toby Carvery and never had a problem but this one was teriible. The food was nice but the front of house service was terrible, there was dirty tables and dirty plates left everywhere with staff just walking past them the bar...

Great visit looked after by Jenny who was so helpful especially with the granddaughter , Mike the carver ensured my granddaughter got some sausages with her roast so happy , food was great so was service , great value for money we wil be back...

The St Helens Toby carvery is one of my local and most frequented restaurants. It has wonderful views of carr mill damn, excellent for a scenic walk after a tasty meal out with friends and family. The staff, headed by kim are friendly, helpful and...

Tried to order at bar and told us to sit down and wait for someone to come over. Sat another 20 mins- no one come over. Asked again for someone to come over and was told they will bring someone over again. No one came...

First time visiting lakeside Toby Special shout out to Kim, Colin, and jay made my family very welcome. The food was amazing a credit to the chefs .

I have been in today with my family, and my experience was amazing in fact!! The management team in there was so lovely to talk to felt like we was meeting friends.. As for the food £7.49 for my Carvery and my plate was full...

1st impression was that even after covid & lockdown this place could have had a fabulous lick of bright paint, change of drabby dull light shades & come off 100 times better, but instead this place is still tired & dated. Was brought here for...

Popped in after a walk round Carr mill dam on a hot day. 6 quid for 2 diet cokes??!! I know everything has gone up but come on…. No wonder it was empty. Didn’t bother with food, had the carvery previously and it wasn’t up...

Usually love it here, but yesterdays visit not so much. I understood they were staff down as the lady on host explained. However, the quality of the food was so bad. I asked for beef and it was just fat completely inedible, hardly any veg...

Went for a carvery recently with partner and his mum. The carvery was disgraceful. Yorkshire pudding was rock hard, serving tongs were dangerously hot (unlike the food). Meat was very meagre and the veg on offer was unremarkable. Partner upgraded to £10.99 carvery which was...

Amazing food and service. Kim and Colin couldn’t do enough for us thanks so much. Can’t wait to come back.

WOW customer service Kim and Colin were in such high spirits on the bar today and made our experience more enjoyable. They definitely deserve a pint for WOWing us 🍺👏🏼

The water side toby carvery is OK if you want to eat, but then again so is a hospital ward. With poor staffing, no air con, lengthy waits for menu food and menus that advertise some things they don't have, you'd be forgiven for thinking...

Stacey was so welcoming, warm and friendly on arrival and had us seated within a few mins and explained everything to us. Katie our waitress was warm and friendly too. The food was tasty and perfect and we couldn’t fault it. Thank you

Always a lovely place to eat, great food, friendly service. Kirsty served us and Jay and Big Mike were the carvers. Seated us where we asked. Thanks guys x

Skye served us and was really friendly and nice. Great service, really chatty and good food sat I the sun.

Went for breakfast on Saturday, absolutely great breakfast Collin and Carl are a credit to the team breakfast was delicious, superb service from your front of house team, I would all so like to say thanks to chef rob for a great breakfast your back...

This place is shocking the table service is by far the worst I’ve ever we eventually was seated up in the corner only to be told to move as someone had claimed the seats before us . Got some drinks a short wile later there...

Food good but however certain items missing and also no staff on deck to assist. Toaster could ran n cooked my warmed crust better. I have a concern regarding the heat on the utensils as my dad actually burnt his hand when picking up the...

Pretty standard instance of a Toby Carvery. The food was acceptable, nothing special. Staff were friendly and attentive

Honestly, I think tonight has put me off eating out! Arrived & shown to a table… sticky, dirty, strange smell (you get the point) The whole place is completely run down and dirty. Word of warning for anybody who wants to eat here - do...

Worst food I have EVER been served. Empty, long wait for food. Served 3 chicken nuggets with blobs of bbq sauce in plastic green bowls (starters) at the same time as our main to take to carvery. Salmon in paper was inedible so dry, carvery...

Visited for a quick breakfast to fuel a day out walking. We got a pleasant seat overlooking the beautiful Carr Mill lake outside. Served by Kim who was really friendly and looked after us, checking on us at multiple points to see if we needed...

Staff excellent especially Kim. However drinks try dirty and dirty dish. Ordered cheese bap it came warm which made the barm hard.

It was horrific from start to finish! Booked online. Advised it was very busy and due to that our table was not ready so we sat in the bar area. They stated we should wait a few minutes as the queue was large! We had...

My second review for this gem on the dam! Food marvellous, hot, fresh and extra tasty as we already know. What makes this place extra are the staff. The manager Ross is a real asset, a genuine fella who knows how to lead his team,...

Great food lovely pub beef dripping roast potatoes where you die for will be back. The small chef was a credit.

3 kids starving after there food what a joke had take them McDonald's 3 kids as they were starving after that meal at the toby carvery

Parked here as I do every now and then, we had a stroll around the dam and then sat in the pub for a few coffee's. I hadn't noticed that parking had changed and nor was I warned/asked by staff in the pub if I...

Couldn't ask for nicer more friendly staff and service always with a smile lovely people and the food has much improved

Usual excellent service, very nice meal served by Jay special thanks to Kirsty who was exceptionaly helpful. C U again soon.

Come up from Somerset with my partner to see her family, Went in for a family breakfast with her dad , brother and sister and the 2 dogs. Made very welcome and relaxed by Carl and kzm , they are polite , happy , helpful....

The staff were fantastic. Carl was exceptionally accommodating and friendly. Have a wonderful spri g to his step. The food was great and couldn't fault it in any way. The restaurant was very clean too.

Was served today by a lovely lady called Kim, really bubbly friendly personality, and very professional, food was lovely as usual and fare prices, definitely would go again, 10 out of 10 for Kim :)

We first visited the waterside carvery last Sunday and the experience was second to none. The food was fantastic and also the service we received. So we decided to return today 1st May again the food was fantastic and also the staff. I wish to...

Great fresh food. Marvelous friendly happy team lead by a fabulous manager, who dealt with a tricky customer beautifully. Nothing too much trouble for this lot. Will definitely return for seconds!

I had a very pleasant, enjoyable experience at Toby Carvery Waterside. The food was excellent and very well priced, its such a good value for your money and the waitress Kim who served us at our booth was really helpful, chatty and nothing too much...

Had a amazing meal today and amazing service by Kim she was nice and very friendly would recommend to visit

Lovely friendly atmosphere and pleasant and efficient waiter named Bradley your a credit to the company

Had a 50th anniversary their was excellent service and our waiter was brilliant lovely guy very helpful definitely be going again

Myself & my partner visited for breakfast for our anniversary after a little banter we was greeted & shown to our table, cutlery & kids drinks was brought over. I asked for an alternative meat free sausage which when they arrived they looked paler than...

Had a lovely walk with dogs. Watched Liverpool v mancity game.not many people in. Sat outside lovely day. ordered drinks and a vegan mushroom ale pie meal.it took a long time to come out considering it was quite. Pie came out on a plate I...

Very poor unclean carvery Food on floor Had not been cleaned around the carvery itself Will not visit there again

A poor experience from start to finish, hardly any food left and the meats was very poor standard. The beef was still mooing with pure fat & blood still present, gammon very salty and what i call sloppy and the turkey well... i always thought...

We had a table for 5 booked for 1.00pm. Arrived to a blue-tacked sign on the door that no breakfasts were available today due to staff shortages. At 1.00pm maybe remove? Greeted and seated, the gentleman welcoming on arrival was lovely. Rest of the experience...

had family vist so tryed this mid week carvery.food was out of this world.staff very helpfull. i have been to a toby beforehand and it was average. but i found the waterside the best. i most certainly will be returning very soon thanks .to jay...

This was the first time I had been here in the St Helen's area and I thoroughly enjoyed every portion of the meal and drinks that I had......another carvery added to my wide list to eat at --- definitely worth further visits

This Toby is one of the best I’ve eaten in, food was excellent, lovely staff, so friendly. One down fall is the parking, be very careful, it cost me a fine, wasn’t aware of this,

We had booking at 10.50am. We have arrived 10 min early and been waiting these minutes first in a queue to the host. There was noone. Then to the till, when the till lady sent us back to speak to the host and book us...

Absolutely brilliant experience the team give you such a warm welcome. Brilliant service and treat you with that personal touch. I would recommend the carvery chef is brilliant and unlike some restaurants you can visit you get a proper helping of the meat sections with...

We popped in for a coffee, staff welcoming and polite. Coffee was value for money. Myself and my partner do enjoy a decent cup of coffee.

Don’t believe the web site opening times as these are incorrect as we found out as we arrived at 08.00. The pub was supposed to open at 09.00 and at 09.10 still not open bacon undercooked and verry fatty

Visited today for breakfast and it was utterly appalling, truly the worst breakfast I’ve ever seen….no sausages, bacon that I could sole my shoe with, hard congealed eggs, tomatoes with no tomato, just the juice, hard undercooked mushrooms and everything was stone cold. I asked...

I went to the please today as I am not from the area I just came across it so me and my friend went for breakfast. The food had obviously been around a while the eggs where hard the hash browns was that hard you...

i went yesterday food was cold good job the gravy ranout and a fresh one came out the kitchen because without the gravy the whole plate was cold.

Visited this morning for breakfast and it was lovely, the food was all cooked well and so much selection. the views are great and our kids enjoyed feeding the ducks, we would highly recommend for a value for money breakfast.

Came in with my family and doggos lovely view lovely staff food was great and they had no problems accommodating our two dogs.

We were greeted by a lovely older lady how welcomed us with a smile explained the carpark machine then took us to our table with a lakeside view and explained what we had to do and menus, took drink order our server cath looked after...

I eat at Toby Aintree four times every month. I have had their carvery but I mainly eat their breakfast. I've eaten their breakfast on approximately 12 occasions. I would recommend Aintree Toby! The breakfast at The Waterside was really very poor! I would not...

Friendly staff. Always smiling and attentive. Good food despite the banquet presentation. Clean. Tidy. Value for money as less than a tenner for unlimited breakfast, tea and a glass of orange juice. Food regularly updated. Only complaint is no black pudding but based on the...

Didn’t turn up until late afternoon so the meat wasn’t at its best. Still enjoyed it but maybe a little overpriced on the day for what we received.

I would be ashamed to call this breakfast. No cereals, no fruit, no hams, no cheeses. Drinks are available at the bar at an additional cost. What was on offer was hard, over cooked or raw looking bacon, poor quality sausages, rubbery eggs swimming in...

Tired cold tasteless carvery food,staff went missing and so yesterday in the decor only plus side was the toilets worked and you needed them.

I visited with son after walk with dog but was disappointed . Our usual carvery is Queens drive Toby. I chose beef only and the carver put one slice on the plate ! I asked for more. I asked for cauliflower cheese but he checked...

What has happened with the breakfast here? It used to be lovely. We booked a family table - and went to the hot plates - 2 congealed eggs - a few bare minimums of everything else - we left - very disappointed as had planned...

Been to many Toby's over the years, and this place was definitely disappointing. Staff were great and very helpful, food only average, seemed to get less meat than other places we've been to, food just bland and not very warm. After our meal a young...

We called in for lunch whilst passing and so glad we did, the Waterside has an absolute gem of a lake at the rear, we took the dog for a walk and then ate lunch followed by drinks on the patio with views of the...

the food was fab, best Yorkshire puddings I've ever had :D the staff were all lovely and friendly, especially Terease. the views was also a nice addition while eating

We visited today and were greeted by a lovely hostess who took us to our table, it wasn't too busy but our waitress was really nice...attentive and friendly, the food was delicious and I thoroughly enjoyed our visit. My little boy has special needs and...

Terrible visit , place looks tired and worn out, pre booked but still forced to wait 1hr for food, staff unprofessional and not approachable, dog in the restaurant , food serving was shambolic , never again.

Went in for a carvery. Queued up whilst there was only one person serving at the carvery station. Choice of four meats. The carvery was carving the turkey so fine, it was actually crumbling away. It wasn't thick enough to even form a proper slice....

Food was disgusting. Egg was hard . Sausage and bacon was soggy . Ash browns was still frozen in the middle . Asked for tomato juice and he put it all over the top of the plate so was all over everything. Never again would...

Just been for dinner, food was lovely, views were amazing, and most of all it felt COVID safe. 100% recommended by all of the family.

Came for a meal with my partner. Atmosphere was great. Food was delicious and staff were amazing!. Thank you Toby. Will definitely be returning x

I had a family meal there approx 10 days ago. the food was as normal, really tasty & satisfying & only beat by the service we received from the two waitresses in our section. One of our party was on crutches & the two waitresses...

Had both an evening meal and breakfast here over the space of a few days. The staff are outstanding, friendly, helpful and polite, can't fault them at all. My only complaint was the roast spuds, because they were huge they were still hard in the...

Excellent service, friendly staff, quick turnaround and great atmosphere. Would highly recommend it!

Service was shocking, food was bland..I understand you’ve been closed due to covid but at least clean the place. Chewing gum under the table, furniture and decor is dusty and dirty. Absolute filth! Tell the owners to pull there finger out because it’s a let...

Went for my breakfast on 22/5/2021 I can honestly say was amazing staff service and taste was immense defo go back thanks to Mikey and Sean amazing see u again soon

Lovely atmpsphere with really friendly staff, me and a friend came in for the breakfast buffet The food was amazing and we both went back for seconds. I would definitely recommend