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4.0

Based on 599 opinions finded in 1 websites

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Nº 312 in 544 in Great Yarmouth

Nº 53 of 96 British in Great Yarmouth

CUSTOMERS TALK ABOUT DISHES WITH..creambeautifulcakecheesesandwicheggpotatochickencoffeebaconroastladycookedsaladfish
Score
OpinionsNoteTripAdvisor5994.0

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"Pie of the day" Turkey, Ham and Wild Mushrooms, with an open top. Sounded delicious. When it arrived it consisted of cubes of Turkey, like a stew, with two triangular pastry things placed on top. Removing the Pastry things revealed the meat. However, could I find any Ham or Mushrooms. Clearly not. So was this a Pie ? My wife told me to send it back but that would mean waiting even longer for replacement. We had after all waited long enough as it was as they were very busy. When paying the bill, in full, I said the food was alright but mentioned the lack of ingredients. Apparently the contents of the "Pie" are cooked in one big pot and spooned onto the plate. Surely the Chef at the Pass checks what is sent to the customer !! Anyway, this was NOT a pie !!

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PBarty . 2024-10-25

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Enjoyed a birthday breakfast here , whilst on holiday . Staff were lovely and food really tasty. Will be returning next time we are visiting Norfolk .

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kppart . 2024-09-03

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As usual the staff were very attentive and helpful, coffees were very good. We decided to have a light lunch, the Prawns in Rosemary sauce were very good. However the chicken burger was a disappointment, the chicken burger was a cheap supermarket produced item and was very small sitting in a bun.

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Barry F . 2024-09-01

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Haven’t been been to the Waterside for quite awhile we were intending to have a snack but had a cooked lunch which was delicious. The young staff members were all so polite and helpful. Lovely location on sunny day!

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Susan S . 2024-08-30

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Came here for the third time. Great experience every time, lovely to sit outside in the sun and look over the broad. Always worth going on the boat trip on Gentleman Jim too!

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Fiona P . 2024-08-18

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I came here with my mum for breakfast. This place wasn’t busy few people sat outside. We sat inside overlooking the water.. we ordered our food, when ordering drinks I requested an extra pot of hot water to go with our tea. On arrival of drinks this didn’t come. So I asked again for a pot of hot water so we had a warm drink to go with our food. The waitress brought me the smallest jug of hot water! Our food came and I’d finished mine before my mum’s they came and took my plate away while my mum was still eating, not acceptable it’s very rude. And then they came and took my cup away while my mum still had tea. We were away on holiday and always visit the Waterside, unsure if under new management? The service was unpleasant and I won’t be visiting again. I couldn’t wait to leave. There’s so many lovely places to visit while in Norfolk in the surrounding area’s.

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Herbybaby217 . 2024-08-16

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High tea not to be recommended after asking for one savoury and one sweet we got two cake stands between 8 people all mixed up 2 small sausage rolls between 8 !!!! Went home hungry!!! Not one for complaining just will not go back again . Terrible value for money

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glenda p . 2024-07-07

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Lovely lunch. Although outdoor seating looked appealing, it was a bit fresh so we opted to eat inside - comfortable seating and dog friendly too. The other positive is that it offered separate gluten free menu which is a bonus as my husband is coeliac. Food was delicious and well presented. All staff were welcoming and friendly.

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Linda L . 2024-05-25

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Called on our way from Suffolk to Norfolk, had a lovely lunch. We've been here before and had good food, but sometimes you wonder if it will be good again and we were not disappointed today. Fish Finger sandwiches - what a hit! Really nicely made, and very tasty. Took 2 cheese scones for 'laters' and enjoyed them with a cup of tea late afternoon.

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Jennie C . 2024-05-22

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Pictures's setting in a beautiful hide away I came here for a meeting with a co worker went to ordered coffee’s and sandwiches for us when inquiring about vegan options we was told why don’t you just eat salad a little taken back and complexed by the brash statement I asked what do you mean by that she ignored us walking off saying to a colleague, oh look, we’ve got another one of them we didn’t order and left thanks for a perfect service Karen.

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maytech c . 2024-04-08

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Love this cafe and its setting. Went on a morning the broad was frozen and the sun trying to break through. The breakfast was quite simply the best around for miles. Big plate filled with good quality food and plenty of butter for the toast. Was well worth the money!

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Gail S . 2024-01-28

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Beautiful view, but service was bad. The table was dirty on arrival and no apology given , glasses were dirty. Breakfast was good, but expensive for small size. We have been overcharged by £8 , our query was dismissed, only when we asked for a receipt we could point this out.

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Magdalena B . 2024-01-15

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Young staff charming, older supervisor rude! Vegan order of soup came with buttered sliced bread. Questened the bread and was abruptly told we should have asked for vegan. We had asked, it was marked vegan on the menu. Plain bread given, but it soured the lunch to have been told off and also - come on! - sliced bread pre buttered? The menu mention granary roll.... Such a shame, this restaurant used to be better than this.

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gyfreegle . 2023-09-03

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What a lovely setting for a meal. The food was simple but everything just felt so clean . The homemade cakes are exceptional and my brownie was perfect

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cliffh979 . 2023-08-25

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Can’t believe I’ve lived in Norfolk all these years and never been here before. Excellent food and lovely staff. A short wait but enjoyed sitting outside by the water. Too full to try the delicious yummy looking cakes so will have to return soon

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FourLs . 2023-08-13

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This is a beautifully located café with a view over the lake which is part of the Norfolk Broads. Our full English breakfasts were very good as was the coffe. Service was prompt and chatty and the sunny weather made sitting on the deck very pleasant. This was a surprise find and needs to be widely supported. They also have whole cakes, and we each had a slice of the variety they had on offer. They do lunches too. Highly recommended.

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Paddy V . 2023-08-09

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Lovely place very good service from very helpful young ladies. Food very good and plenty off it. The ham was 1st class. Everything was just lovely would defiantly recommend

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cafc123 . 2023-07-10

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10 of us arrived for lunch and ordered while restaurant very quiet. 9 meals arrived as they had forgotten to cook mine. Said 5-10 minutes… everyone else were half way through their meals so I said not to bother. They offered to cook something else but with a very restrictive diet for medical reasons I had chosen the only item I could eat. I listened to fellow diners. Some really happy others not. Lasagne that was reheated to rubber. Quiche Lorraine that had no meat only leek.

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Scesce . 2023-07-01

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Went 2 days a in a row this week as staying in the area. lovely location lovely staff. Yes had to wait for some food but good things come to those who wait. First class hot food.first class friendly staff no complaints

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Chris22112 . 2023-06-22

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Poor very very slow service, no customer skills from front of house staff, Not one smile from the staff. One was extremely rude when I asked if they did milkshakes told if its on the menu which it isn't. Food average, prices set for holiday makers!!! As a local I will not recommend them to anyone. One waitress offered us two free drinks which for the wait. But they were put on the bill by then I just paid and left. Couldn't be bothered by then, approx 90minutes for two average sandwiches,

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chezzacc1959 . 2023-06-21

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Very disappointed. This was second visit and both times we had a long wait for our food. One of the waitresses needs to go on a refresher course for customer services, so rude. We waited 40 minutes for our prawn sandwich, I thought they went out to catch the prawns!!!

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Freedom51625769534 . 2023-06-21

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A very nice place with great view of the local broads. Staff very friendly and served us with very tasty food and coffee. We will be going back.

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wellsvolvo . 2023-06-19

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Had an excellent experience when we visited The Waterside for a bite to eat. Service was good and quick. Recommend The Waterside if ever in the area. Will be returning again.

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Shirley A . 2023-06-18

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This was my second visit of the week after discovering this gem with a friend. Lovely welcoming, friendly staff, piping hot delicious food and beautiful views. What more could you ask for 🙂

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KazIan186342 . 2023-05-29

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We had some tea and cakes after our boat trip. The ladies here are friendly and helpful. There is a wide variety of freshly baked cakes, one being gluten free. I thought just over £11 for a pot of tea for 2 and 2 large slices of cake was very reasonable. We returned a few days later for a late lunch and sat outside. We had the fish and chips, with mine being a gluten free option. Both were crispy and delicious, the chips were great. I was recommended the white chocolate and raspberry cheesecake. It wasn't gf but it was worth it! Wish this was local to us as I would eat here all the time.

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deringerlowry68 . 2023-05-24

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We really enjoy our visits to Waterside when we holiday in Caister. We met up with friends for brunch, we were served by a lovely friendly waitress, I think we heard her called Melanie. She was very efficient and brought our order quickly. Love our...

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bubbaloulou . 2023-05-10

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Visited yesterday and had a fantastic experience! We started with the boat trip which was so peaceful and interesting. The greeting and service in the restaurant was brilliant, the food was outstanding (I had the homemade veggie burger, my mum had the homemade lasagne) and...

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emikel30 . 2023-04-10

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Took my mum for an early Mother's Day afternoon tea. It was so lovely! We asked in advance for the sandwich fillings to suit our fussy tastes and they kindly made us just what we wanted. The bread was so fresh and soft, the cheese...

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mirandamF185OK . 2023-03-15

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This was our second visit and did not disappoint. Really good food, great value with a pleasant atmosphere and friendly service.

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johnbC2218TR . 2023-02-26

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Wasn't expecting too much, it looked tired but suspect that was mainly due to the fact it was January. The (initially) grumpy waitress, turned out to be an absolute diamond, clearly struggling with lack of staff and a coffee machine that wouldn't froth the milk...

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tonyzeroseven . 2023-01-08

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Really lovely location, very hospitable and welcoming. Coffee and tea cakes were excellent and reasonably prices. Will definitely call again

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Gill T . 2022-10-21

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Amazing food, great friendly staff, clean great atmosphere, lovley cakes, clean toilets, nice view of the broads

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hahaveryfunnyl . 2022-09-25

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Having taking out family members for a 'special' snack in this lovely location, I was very disappointed with the quality of the cakes presented...namely the scones were ruined by the all-too-familiar (and horrendous) practice alas of microwaving them (with no prior warning/request), and the 'carrot'...

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ernietheswot . 2022-09-18

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Friendly warm helpful staff ideal accessible spot for disabled father in law who even enjoyed and managed a £4 boat ride on the broad with the most knowledgable of funny friendly gentlemen!

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Akulum . 2022-09-16

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We planned to have lunch here, but on seeing the prices we just had a coffee after doing the Broad boat trip which I would recommend. Coffee was excellent. Delicious looking food but horrendous prices for what it was. Ended up at the National Trust...

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GipsyRover . 2022-08-30

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Set in a beautiful location on the Norfolk Broads this could potentially be a gold mine with the right management and staff. Food was fine but extremely expensive. The cake was incredibly dry and should not have been served. I don't think I'll be returning

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Danielle L . 2022-08-24

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Lovely family lunch with a boat ride, we were a little concerned with the reports of wasps but on the day we visited there were plenty of traps and no wasps were seen in or outdoors. We were a family of seven the staff were...

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TomsLad . 2022-08-23

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Just got back from this restaurant and am far from impressed. We have just spent over £40 on food that we were unable to eat as the area is plagued by wasps, which I have a phobia of. I told a staff member and she...

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pamelak359 . 2022-08-06

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We stopped off for lunchwhile on the way to strawberry picking. I had fishfinger sandwich & my wife had a jacket potato with prawns. She said it was the best jacket she'd ever had, my sandwich was very good too.. our friends had a jacket...

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alan_pearce10 . 2022-07-25

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Lovely restaurant in great location. However the toilets were very dirty and despite the sign in the toilets saying they are checked regularly I doubt they have been cleaned in months. Coffee was very nice

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Tourist21251284292 . 2022-07-22

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Visited for a quick lunch. Staff were friendly and food was good. Lunch menu had a good choice for the 5 of us.

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SC2533 . 2022-07-16

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Wow, incredible!! Attention to detail and outstanding handling controls of allergens. Super impressed with knowledge of waiting staff as well as kitchen staff. Best gluten free breakfast experience we've had so far. Highly recommended and will definitely be coming back soon. Thank you for a...

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750beckieb . 2022-06-08

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When holidaying in Caister we always enjoy our trips to the Waterside Cafe always a friendly welcome, a variety of delicious cakes, snacks and hot and cold drinks. When weather permitting sitting outside with views of the broads is delightful,

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bubbaloulou . 2022-06-01

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It was nice to sit and watch the broad. We sat a while before order was taken, tea and a scone jam and cream. The tea arrived after about 5 mins, we waited for the scone. Half a pot of tea and the scone arrived....

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sandrajP2640CW . 2022-05-18

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We visited this beautifully positioned cafe at 2:20 pm in the afternoon wanting a quick sandwich and a coffee. We were greeted by a lady who very loudly , in front of everyone, informed us that if we wanted lunch they were closing at 3....

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39deef . 2022-04-26

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Entered the waterside to be told that there is a delay on service which wasn’t a problem. After sitting at the table for 45 minutes without any drink orders taken and being totally ignored, along with the added insult of desert menus handed out and...

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jack0869 . 2022-04-14

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DO NOT BELIEVE THE WEBSITE. This cafe does NOT open until 5pm as their Wesbsite says. It shuts at 3pm with rude staff. Even on Mother’s Day. Down the road at th3 sister cafe, The Boat House, at 3.05pm car park was packed with lunches...

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Linda D . 2022-03-27

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We had a late lunch here and although it was getting ready to close, the staff were very friendly and did not rush us at all. We had a chilli jacket potato and a cold sandwich with hot drinks and it was priced on the...

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Ann H . 2022-03-11

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Well, what a shame. This place used to be a go-to venue for us, with a good and varied menu. I have no idea what's happened since we last visited, which admittedly was a good 18 months ago, during Eat Out to Help Out, but...

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archibaldb2013 . 2022-02-23

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Turned up about half 10 hoping to get breakfast as they open at 10am in the winter. We were greeted and asked what we were looking for and was it just drinks. When i said breakfast we were told they are just a tearoom so...

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Jo C . 2021-11-24

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Not worth going despite the great venue. No hot breakfast despite opening early. Overpriced scones at 3.25 each and 50pence more for a packaged jam that’s tasteless. What a rip off and so very disappointing. Avoid! Hopefully they’ll get the message and employ a chef...

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Christine B . 2021-11-07

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Popped here for a little lunch.. we ordered 2 jacket potatoes. Unfortunately these appeared and tasted over baked and I wouldn’t be surprised if they were from the day before. We decided to give the cakes a try, they were ok but nothing to write...

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GeorgeKatherine . 2021-10-31

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Found this place by chance and stopped to have a coffee but then found ourselves tempted by the menu . . . and had lunch. The scones and cakes looked lovely but as we are trying to 'be good' we opted for the soup and...

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402JenC . 2021-10-18

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We arrived for afternoon tea at 3.30 pm and very soon wished we hadn't - we were 'welcomed' like a plate of cold sick by two of the unfriendliest waiting staff I have come across - grumpy, rushing us at every opportunity and with an...

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paulhV8620BU . 2021-09-30

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We visited on Wednesday for a quick lunch.. The prawn sandwich was absolutely lovely. Fab friendly service too..

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tinaloub . 2021-09-23

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No hot food as they are ‘just a tearoom, but there is a fair choice of quiche and sandwiches - with cakes to follow. Service is friendly and prompt. Lovely if you can sit outside.

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Darryl R . 2021-09-22

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Lovely little café in a fab setting, lovely cake and the staff are pleasant BUT as a local I have been here many times and the food they used to serve was locally sourced and there was a good selection, now the menu is very limited to a few different sandwiches, sausage rolls, scones or cake. The bread definitely wasn't local despite it being a well filled generous sandwich. I feel like this change is such a waste of a wonderful facility and they appear to lose business with the limited menu (a few people turned up and left) especially as they could still be a tea room yet offer simple snacks like local bread, salads, jacket potato, panini, toasties whilst leaving the more substantial menu to The Boat House. There are some wonderful local food producers I hope this isn't a permanent change for The Waterside.

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lisawI6198ZE . 2021-09-19

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What a disappointment!! Cheap mass produced Cornish pasties, warmed in microwave. Scones were nice but ruined by poor quality jam. We live locally and will not be returning.

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josQ9199FZ . 2021-09-18

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Looking forward to enjoying the lush food I remember from previous years but utterly pathetic this time. What's happened to such a lovely place beautifully situated on a broad? So sad. Brusque staff apart one young man who was left on his own. No meals just snacks which were sandwiches, quiches, sausage rolls & pasty. We ordered quiche - ran out, cheese sandwiches - ran out of cheese! My friend ordered a cheese & onion pasty-turned out to be cornish.Then...... out came quiches for a table nearby. When questioned about it "we're busy." There were about 6 other couples in the place.Not going back.

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saraaY4433QW . 2021-09-14

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Our first visit today for a lunch as per advertised on the menu on Facebook and the board restaurant cafe’ on the gateway.The only hot food was a pasty or sausage roll. I had a granary egg mayonnaise sandwich which was lovely, my husband had a sausage roll which was ok, with 2 coffees.The waitress had asked if we were just drinks or food? A bit abrupt! Then said we could sit where we wanted and handed the menu. When I asked about hot food she said she could try to book me in at the Boathouse, I declined and they expected us to order straight away.What a shame as a lovely place, with no atmosphere, it just seemed a bit lacking. With the fare on offer I wouldn’t stop by again!

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T6747BOmelaniew . 2021-09-14

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Great meet up with friends for tea/coffee and cake. Beautiful place with gorgeous views. Cakes to die for, lovely atmosphere. Very welcoming.

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fionas386 . 2021-09-02

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Stayed at the sister hotel, The Boathouse, so paid a visit. This place seems a bit rundown in comparison. Gardens untidy, boats not running. Very good lunch, pasty and doorstop sarnie, and nicely furnished. Perhaps staffing problems?

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Keith C . 2021-08-19

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Great Afternoon tea lovely sandwiches and cakes . Very good service. Thank you for a lovely afternoon . My daughter came down to see us and you all helped to make it special.Thank you X

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jackiebZ2483MM . 2021-08-19

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This was the second time we visited here - the first time was for food and the second time was for coffee (today).Sadly both times we found the surroundings and layout lovely but we found the staff a little ‘offish’.Today we had coffees, which weren’t great to be honest, and before we’d even finished a staff member tried to take our mugs away! I told them I hadn’t finished mine and as soon as I had, another member whizzed my mug away - it made us feel like we were no longer welcome and we felt obliged to leave. Not good.

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soz8908 . 2021-08-10

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Our favourite place now AWFUL!. No windows open, no chef on site REALLY at a restaurant, no hot food other than a microwave cheap pasty that was no where near the correct temp after two attempts by staff on the most basic skill so no training there, whoever has taken this over has ruined a thriving business advertises boat trips and hire these not available either possibly the best location you could have being run by a 5 year old

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Voyager00635354721 . 2021-08-08

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We used to go to the Waterside regularly for coffee and snacks but something has gone seriously wrong there and I can only agree with other recent reports. I know that they are struggling to find a chef following covid lockdowns but does that really excuse the poor quality cakes and sandwiches, let alone lack of ability to provide even bacon rolls etc? Very sad to see this in a place we've always enjoyed going to and which, being in such a superb location, should be booming.

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UK-Hiker49 . 2021-08-02

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Fantastic building on a prime, waterside spot. Great car park, children's play area, tidy gardens + dogs welcome. So far so good. Sadly very limited menu of sandwiches, quiche and a couple of pasties/sausage rolls. We ordered quite a range and found they were all low quality, standard catering supply items, as were the cakes that followed. Portions also very mean. All problems aside, if you are going to open there really is no excuse for this - at this price point these sort of things should be home made. Please also train some of your staff to be good hosts - one server was laughably brusque to the point of rudeness.

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VikingDevon . 2021-08-01

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Passed by the Waterside quite a few times and this time we decided to have a look. So glad we did.The staff were brilliant and made our dog so welcome. Reading some reviews I couldn’t believe the negativity. £3.95 for the biggest prawn sandwich on the freshest malted brown bread as thick as a doorstop,it was beautiful so much so we returned twice more. My husband had a warm cheese and onion pasty and didn’t smother it with brown sauce as it was so nice,£2.95 . I think these prices are more than reasonable. Definitely worth a visit

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janet s . 2021-07-25

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Visited on Tuesday and was so nice, came back the following day. Dog was made very welcome which is nice. Fabulous egg mayo and tuna sarnies. Cake lovely too. Service was excellent. Staff really friendly and attentive. Very professional. Beautiful setting. Would definitely recommend.

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250angec . 2021-07-21

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If you have had enough of the busy touristy places set in concrete locations then the Waterside should be on your list for a simple but good lunch in a quiet location looking across Reed beds onto Rollesby Broad. Menu is limited to cold items but a prawn rosemary sandwich had fresh soft white bread and a huge helping of prawns, whilst a crusty roll tuna Mayo offered just as good alternative. Beer and wine available to help the time pass in relaxation enjoying the surroundings

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andymulhollM . 2021-07-21

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We were passing and stopped as there were cars in the car park. It was before 10 but the nice lady opened early - what service! It is a beautiful spot on a broad. They were out of ice cream which was a little disappointing. Thank you for opening up.

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maggiec179 . 2021-07-09

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Three of us went to Waterside for afternoon tea. When we sat down outside we were brought three tea cups, two of which were dirty. When new cups and tea were brought out, I poured my tea and something green came out with it! It was taken away and my third cup was fine, but I can't say I enjoyed the tea!We were served a two tier tray of sandwiches and cakes, plus a plate of three scones with jam and cream.The sandwiches were small and there weren't very many for three. There were both vegetarian and meat sandwiches touching. The cakes - small chocolate eclairs, one with no cream, two half-filled with cream, stodgy fruit cake, a strange cream and sponge thing with odd syrup on the top, and three tiny macarons - appeared to be ready made rather than freshly baked and were of poor quality.It was a real shame it was so poor - the view from outside is so lovely!The cost was £13pp which seems very steep for such low quality fare. I really hope this improves as it's such a good location, but we won't be returning any time soon.

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bevemily . 2021-07-04

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Went here for lunch today absolutely awful just rolls or cake or ice cold quiche,Only white rolls no choice take it or leave it,I had egg mayonnaise hunt the egg,no garnish,what has happened to the waterside? it used to be wonderful food was always good,well it certainly isn’t now,certainly won’t be going back

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Mary M . 2021-06-23

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We stopped here for lunch after seeing it in passing and thinking it looked inviting. The setting is very pleasant next to the water, and the cafe appeared nicely maintained. The outside seating area with views over the broad was particularly appealing. Staff were friendly and helpful, however, I was surprised that whilst sitting down at around 1pm, we were asked “Are you here for lunch?” Followed by “There’s no hot food - just cold sandwiches”. This seemed unusual, so I’m not sure if it was due to staff shortages or other issue, or, their usual menu… Either way, no reason was given. The selection of sandwiches was far from extensive and whilst they were pleasant, I didn’t feel that the quality justified the price. The coffee was nice and general environment was pleasant, particularly on a sunny day. We were disappointed, but I do think that some small changes could make this place great.

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Skippy3384 . 2021-06-19

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Booked afternoon tea here. Very disappointed, just a plateful of mainly cheap white bread sandwiches and dried up cakes, stewed coffee. No cream scones, nothing but bread and cakes. Should have complained at time but this was a treat for me from friend so bit difficult to complain when she was paying £14 each for this rubbish.

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Dikibor . 2021-06-16

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Had lunch here Monday, was disappointed with the selection of baps and then the portions. My partner had a ham salad bap which was more of a salad bap. I do not understand how someone could serve the tiniest bit of ham. I would be embarrassed serving this to someone if I was giving it let alone the £3+

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millyp1996 . 2021-06-16

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We used to love visiting The Waterside as a family. Lovely food normally and beautiful scenery of sitting outside. Unfortunately, the food was a real let down. We had already been informed it was just filled rolls on offer (very surprised why this would be the case even if there is no cook surely someone could make some nice baguettes or paninis) and cakes however, the rolls were just dry flowery baps, the tuna option had run out so two of us had to have a filling we really didn’t want. We waited ages for anyone to clear our plates afterwards and had to send my daughter to ask for cake options. The lunch was supposed to be a treat from me to my family and yet it was just very disappointing and very expensive for what we had been served. I really hope things are turned around to how they used to be as this was once a number 1 location for us.

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Jowright170882 . 2021-06-04

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Went in tried to look at cakes indisplay was told sit down like a naughty kid never took seat took family and left

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Lee F . 2021-06-01

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Been here a couple of times and it’s nice to sit out on the balcony, weather permitting. We both had coffee and a scone.

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413rays . 2021-05-30

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Just happened across The Waterside on our travels today. Beautiful setting, wholesome sandwiches and well planned out COVID precautions.

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_ian_fazakerley . 2020-10-27

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After coming home so upset yesterday I had to voice my anger at how we were treated yesterday at Waterside. I phoned on the 14th October spoke to a nice lady and booked a table for 2 people by the window, explained it was a treat for my friends birthday. She said no problem look forward to seeing you tomorrow. On arrival (15th Oct) we were met by a very grumpy short lady with black hair who said ‘ no tables by window when it’s a busy lunchtime, when I explained I had booked she took no notice. She then said have you scanned, I had no idea what she was talking about, she just pointed to a board and said use COVID NHS app which luckily I did have in my phone. She then got really irritated when I explained I wasn’t sure how to do it and she had to show me. By the time we sat down the whole experience was ruined and we decided to leave. I understand times are challenging but there is no need to be so rude and just because we were only 2 people I still booked a table by the window so why should we be moved, we are still paying customers. My friend and I and our group use Waterside a lot and have never been treated like that before. So sad that one person lets it down like that, the other staff were very friendly. Elaine

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Q7778RAelaineh . 2020-10-16

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We didn't plan to visit, but popped in while in the area. Best fish and chips I've had in years. Obviously fresh fish and made to order. Also huge pot of tea. Staff friendly. It's the little things done well that give it 5 stars.

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V8023HRjennyp . 2020-10-15

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While out and about during a few days in Norfolk, we came across the Waterside by accident. What a great find! The food was lovely, the staff excellent. Unfortunately, I cannot eat onion, so I asked if the sandwich could be minus the onion, no problem but what was was great was the salad garnish was also without onion. So many places will serve the dish minus onion but then salad garnish with onion goes o tnhe plate regardless.My only disappointment was I was too full to appreciate the lovely cakes!

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Sue A . 2020-09-27

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we decided to come here after a morning at caister motor museum for coffee.Was a nice clean place,staff efficient with contact and trace.unfortunately with the reeds being so high we didn't get the views.will come again if we are in the area.

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Val R . 2020-09-21

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We live the Waterside at Rollesby. Good food, great location and friendly service! We’ve made it a regular spot of ours and always enjoy our time there. Great choice on the menu and easy parking too. Recommended!

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robcM2096KE . 2020-09-21

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The location is beautiful but we were desperately disappointed with our afternoon tea.The brochure looked lovely as was the discussion on the phone and we were looking forward to this birthday celebration.However, the fillings in tbe sandwiches were ordinary no salmon here!The bread was cheap and poor.The scones were small and burnt and the portions of jam, cream etc were meagre.The cakes were dry and uninspiring.Considering the cost we were very very disappointed.

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charlottehH8030BJ . 2020-09-20

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Took my mother-in-law for afternoon tea. The food is great and the staff lovely and very helpful. The views over the broads are lovely.

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388mania . 2020-09-20

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Not much more to say really. Staff couldn’t have been more helpful, they kept the place beautifully clean, served the food really quickly and made our afternoon tea altogether lovely. Thank you so much. I watched you work extremely hard to satisfy all the customers. The restaurant is a credit to you

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nigelc8 . 2020-09-14

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Found this place driving back from Winterton-on-Sea. The chocolate cake can definitely be recommended and the staff, who were working incredibly hard in the heat, were attentive and couldn’t be more helpful. Tables were cleaned before we sat down, our order taken within minutes and tea and cake served soon after. A really lovely venue made special by the great staff. Thank.

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peterwE4013QE . 2020-09-14

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Living in Ormesby I have visited Waterside on many occasions. Whilst some staff are very pleasant, others leave a lot to be desired. I arrived with 2 friends at 1.30 for lunch and selected an inside table. The restaurant was very busy and they appeared short staffed with only 2 ladies on the floor serving customers that we saw. The lady that took our order rushed through everything and clearly had no time for any pleasantries. When we asked for sugar for our drinks we felt we’d asked for the world. Our food arrived and we were asked if we wanted anything else. My friend asked for vinegar and the waitress was off before we could add and some mayonnaise. Not exactly great customer service! I must add at this point that the food was excellent and a good size. We had to ask for our table to be cleared so we could have coffee and at the time most other customers had finished and left so they were not overly busy. It’s not the first time I’ve found the staff here to be short of pleasantries(and believe me I’m not a difficult customer). After yesterday’s experience I shall not return again. That’s a local you’ve lost and I will not recommend you either.

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annbI4791CC . 2020-09-10

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Was booked out when we called, but they have lots of tables outside available for walkin'sWasps were a pain as could see a nest in the boathouse next door, but they are doing all they can with these little pests.Partner had the best gluten free fish and chips she has had (they said pretty much everything on their menu could be made gluten free, which was refreshing), and my scampi was good. Chips were fantastic, large and crispy.Service and COVID measures were first class, and they seemed very well drilled.Lovely view of the lake too and the sailing boats.

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Inayellowshirt . 2020-08-31

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Visited with our grandchildren. Full when we arrived so we were shown outside. Unfortunately we were plagued by wasps which upset our grandchildren. By then a table inside became available and the staff quickly cleaned and reset it for us. The food was ok although a fruit scone was more like a rock cake, but actually very enjoyable despite that.We were impressed at the contact and safety measures taken, and when it was time to pay were surprised that 50% was taken off the bill without any mention of it being made. We had forgotten about the offer and had not given it a thought. All in all a pleasant experience

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ROBERT H . 2020-08-29

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Really nice breakfast here today, great service and felt very covid secure. Very good value with the Eat out to Help out. Had hoped to sit and look at the water as per the pictures but just got some very tall reeds which is a bit of a shame. Was nice to sit out in a natural setting nonetheless. Staff were brilliant.

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juliet f . 2020-08-24

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We loved our lunch here! Everything was very fresh and homemade. Chips were chunky and crispy and delicious. Ploughman’s platter was very good (I asked for an extra pot of prawns as I really fancied some). Others had the ribs (lovely and moist), scampi (good), and bacon and Brie baguette (also good). Portions were generous and prices reasonable. Service was friendly, efficient and helpful. Lovely decking area with outside tables overlooking the broad. Definitely hope to come back.

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lornadela . 2020-08-23

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Visited after a morning on a boat on the broads and had a lovely meal. Despite being busy and dealing with the dreaded Covid changes, the service was friendly and speedy and the food was really good quality. Our two older kids (3 and 6) shared an adult burger and they were completely quiet for 10 minutes so that’s praise indeed. Shame the kids park isn’t open (another Covid victim) but was really enjoyable lunch. We will definitely return.

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GavinTL . 2020-08-23

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We often stop here for a coffee and snack and it's always good with very friendly staff and reasonable prices. Beautiful setting beside the broad and we always sit outside if weather permits.

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UK-Hiker49 . 2020-08-20

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This was our first time here and it was really impressive. The setting is lovely with a view of the broad. Most impressive was the staff's attentive service. They really took good care of us. The food was very well cooked and big portions. All the Covid precautions were thorough and very reassuring. We'll definitely be back!

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KateShanghai . 2020-08-20

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Fantastic afternoon tea for 2. A selecton of very fresh crustless sandwiches, fresh fruit tarts,carrot cake,fruit cake, lovely chocolate eclairs, fruit scones, jam and clotted cream, all decorated with fresh strawberries with a lovely cup of tea or coffee if you prefer. This was amazing and with the help out to eat out it was under £14 for the 2 of use, Well worth full price will definitely be going back when we are in the area

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Michael R . 2020-08-18

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We had a lovely time yesterday. The restaurant was set out well, inside and out. Contact details were taken. Staff were kitted out properly. Gel available. Tables all spaced out.The lovely view remained the same, the staff were friendly, the food was good. We'll be going back again!

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AlanCossey . 2020-08-16

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Lovely staff, so friendly and nothing is too much trouble, amazing cakes, ALWAYS great service, lovely location and good value for money! Very well set up for social distancing. We visit every year while on holiday!

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jennycain200 . 2020-08-16

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