The Water Witch in Lancaster

Without exception, all staff were very accommodating. Very nice to the kids and found us another table out of the sunlight at our request. A lovely evening finished off with lovely ice cream.

Lovely canal side pub. Good lunch (smaller portions) menu. Very friendly staff unfortunately the weather forced us inside but in fact that wasn't a hardship as inside it was very pleasant and welcoming.

Another enjoyable visit to the Water Witch. This time we were picking up our son for his Easter break. Food was excellent and staff were very friendly. We were particularly impressed with the attention shown to our son’s food as he has a severe peanut allergy. Whilst not as severe my husband tries to limit his intake of gluten. Again the staff in the kitchen took care with his meal. Much appreciated and we recommend this pub to anyone visiting Lancaster.

Nice pub grub, excellent choice of draft beers. Location is really nice, right on the canal. Service was good, separate GF menu which always puts at ease. GF cheeseburger, GF fish pie and Dad and I had the seafood chowder starter, which was delicious

Dear Water witch James and crew wow wow wow. Thank you so so much for accommodating us at very short notice for my Mums wake. You were brilliant. You adapted to our every need and every food need x even allowing taste samples of stout for my Dad. I want to thank you so much ☺️ Five stars 🌟 for you all x

A pleasant walk along the canal and then a super place to stop for either a drink or a meal, and watch the passers by either on foot or in boats. We had the best fish and chips, the rest of the food look good.

Visited twice this week during business trips. Well advertised specials on certain nights and a good pub quiz on the Thursday. Huge selection of beers with at least 7 hand pulled barrels on tap. Our burgers were OK but the pizza is superb. Very friendly staff and well furnished.

We visited the pub on a Sunday evening to celebrate a birthday with our son who is studying at Lancaster University. The pub was not particularly busy but it still had a really pleasant atmosphere. The food was excellent and the staff were all very helpful and attentive. We were especially impressed with their attitude when it came to our son who has a severe peanut allergy. Overall we thoroughly enjoyed our visit and would certainly eat there again. We would recommend the Waterwitch to anyone looking for good food and great service. Many thanks.

Visited recently on one of their special burger nights (we were only aware of this as we’d checked the website before our visit). On arrival, our menu had no mention of the burger offers and the staff made no mention of it. I went to the bar to ask and was loosely pointed in the direction of some specials sheets that were in a pile on a random table. The two staff members, whilst pleasant enough weren’t very hospitable or overly eager to serve/advise. When the burgers arrived they were a little smaller than expected but were very tasty and we did all enjoy our food. It was by no means a terrible visit but a warmer and more helpful greeting from staff would have gone a long way.

I visited the Waterwitch tonight with my sister and brother in law and have had the most amazing meal. Two of us had the pie which was absolutely huge and totally delicious. We needed a gluten free meal and there was a great choice and the fish and chips was again a massive portion and tasty. I had the lamb shank which melted in the mouth. So dog friendly as well. We also enjoyed some really lovely red wine which was really good value for money. All in all a great night- highly recommended

We had a lovely meal, the food was excellent, and there is a terrific selection of beers. The staff were first class friendly and helpful.

Fantastic food, mussels especially good. Great service, lovely pub atmosphere, and the selection of beers and wine is broad, so plenty of choice

Decided to try out their vegetarian menu so opted for the vegetarian hotpot as recommended by the counter staff on my visit early October 23. Based on a previous visit I had made when there was a chef’s special dish which was excellently priced at around £9 made this pathetic mere mortal of an offering pathetic value in respect obviously a rip off. The dish came in a tiny metal hotpot type dish with a lid and I was told by the counter staff that there was only the hotpot or lasagne as vegetarian options on the menu as there was no chef available at the time? I should have twigged as this was such a shockingly meagre vegetarian concoction of a few potatoes lentils and gravy and a half portion at that for £14.99 who do you think your kidding! Well I will not be visiting again and will strongly advise others likewise very dissatisfied customer going by some of the reviews I’m glad I’m not the only one who thinks likewise …..AVOID!!!! Instead city centre offer much better value including beer prices look out for thwaites.

We came as always for our birthday meals, it’s our favourite place in Lancaster to eat. Always great food and a lovely atmosphere🙌🏻 Burger night Monday is a favourite for us🙌🏻

Just the place to stop after a walk along the canal, plenty of seating both inside and out, friendly staff and fish and chips to die for - simply delicious. The other meals and snacks looked good. Dog friendly.

Great food and a relaxed atmosphere. We had the steak ciabatta, pulled pork fries and the child’s pizza (which was huge!). All food was fresh worth the money. We will certainly be back.

We tied up jhere one night and came back for more. If you are living on a canal boat the Water Witch is irresistible because you can tie up right outside on convenient rings. .Wide range of beers and good food are a bonus. We...

We had the steak ciabatta and the pork lion ciabatta , both were delicious ! , service was brilliant and the atmosphere was very welcoming , great quality for price , will definitely be coming again

Really excellent restaurant, the food is amazing, staff are lovely. My highest compliments to the Chefs! I would definitely recommend this place!

I have been here a few times because you could always get a good feed and good value for money,but now they have opted to drastically cut portion sizes and serve everything in silly little pots like tapas food,I am only surprised that the scampi...

Nice pub on a great location by the canal. Good atmosphere and friendly staff, but the food was just average. Sauce with tandoori chicken skewer was really runny and not overly tasty. Everything was alright I suppose, apart from the cheese sauce on the chicken...

The small portion sizes of our meals was a big disappointment. The ‘Large Wholetail Whitby Scampi’ was accompanied by a meagre portion of Fries and a splat of Mushy Peas. At £14.99 it was poor value for money. The Vegan Burger was also accompanied by...

Had a very enjoyable lunch at the waterwitch. Food is traditional but really good, seating outside is plentiful. We'll definitely come back, next time we're in Lancaster.

there was nothing wrong with our actual experience, it was just ruined watching a member of staff that was clearly too lazy to walk it inside pour the remainder of a pint someone left into the canal…literally no need, just lazy

Nice canel side location for lunch. Fast service and large portions. Although be careful of the seagulls ! Nice real ales. The chips were some of the best we have tasted.

The Guinness was flat and like black water. The head on the pint was nonexistent. I’ve never seen a pint that looks so bad. Normally I wouldn’t bother writing a review like this as the bar person would throw the pint away and ask if...

The first pint I bought of Estella which is very nice beer cost £5:00 The second pint of the same beer 40 minutes later cost £5:60 I’ve had this a number of times at this pub. It’s really annoying.

Disappointed in our visit today Lovely location and lovely choice of cask ales. However, the food was poor. I had the jerk ribs, lovely and tender but cold in the middle, suggesting to me that they’d been microwaved from frozen. Served with it was homemade...

Went on Sunday for a roast, the food was so so tasty, the Waitress was lovely, as were the rest of the staff. Would highly recommend, a really nice place to go to regularly.

We came here after searching for dog friendly places in Lancaster. Great location by the canal and friendly, welcoming staff. Lots of choice on the menu. Reasonably priced. Good size portions. Very delicious. Would highly recommend.

Good choice of well-kept real ales and lovely food. Delightful location and interior, outside seating next to the canal, friendly and helpful staff. Gluten-free menu available and good attention to detail about allergens.

Four of us went for lunch on a Friday and had a fabulous meal. Three of us had the bean burger with cheese (very tasty) which came with perfectly cooked skin on fries and my husband had the chicken tikka kebab which he enjoyed. We...

Lovely food, lovely atmosphere and such friendly staff. Highly recommend this lovely restaurant. A bit compliment to the brilliant chefs!!

Visited for lunch after looking for somewhere that serves gluten free dishes. Great GF menu with lots of choice. Staff answered questions about allergies and even wore gloves to serve my lunch to avoid cross contamination. Food was excellent. Good portion sizes, particularly the kids...

We met up with our son and his girlfriend for a meal to remember my Dad in his 10th anniversary. Despite being busy the food was beautifully served and tasted amazing. The service was excellent and nothing was too much trouble. Thank you for naming...

Food delicious & service spot on!We had the fish & chips & the hanging tandoori chicken kebab, the cheesecake & brownie.

The food here is the best pub food we have ever eaten. Prices reasonable too. Chicken schnitzel from the specials, pepperoni pizza and the chicken tikka hanging kebab were all fantastic. Lovely inside with views over the canal. Lots of seating outside too.

Having pre booked a table nothing was reserved. The table was not cleaned. The staff were hardworking but looked as miserable and overworked with a big drinking crowd outside. The food was ok but not outstanding as the reputation is given in reviews! It was...

We had a delicious dinner here and were so impressed by the dedicated gluten free menu and that it had multiple vegan options on it. Our food was delicious and the staff were so friendly and attentive. Made us feel really safe and cared for...

Really friendly helpful staff, great pub lunch (fish Goujon sandwich and skin on fries) with an amazing canal side setting. So relaxing

They made a few errors during our visit - food missing, table booked for too little people, etc. had to queue at the bar to get drinks, which took ages. However, they did redeem themselves with offering us a free round of drinks. We would...

There were 8 of us so booked well in advance. From the outset James was extremely helpful and we had to pre-order our food which was fine. Turned up and the staff were very friendly and showed us to our table. They said just give...

Dry roast dinner! Beautifully cooked roast beef and a pork loin roast. Difficult to eat though as we asked for some extra gravy (there was only a little on the meat) but we were told it was reserved for the next roast meal! Lad came...

Location is lovely right by the canal and a vast range of drinks served by friendly staff. We were going to eat until used the gents . The gents needs a good clean or refurb, very grim. We eat elsewhere.

We ate here on the Monday Burger night, free drink included with each burger purchased. 2 of us had the cheese burgers & 2 had the chicken burgers. Absolutely excellent! The staff are first class, Adam, Reuben, Fergal, Deano & James the Manager! Fab, see...

We moored the boat up outside for the night. The food was the best we had along the whole canal, the value was also the best we had. But even better the staff were so nice. Great hygiene and table spacing too. I can't recommend...

We booked a table of ten for a family meal, all the food was freshly cooked and enjoyed by everyone. Good variety of meals for adults and children. Staff very friendly and helpful. Highly recommended.

Lovely place for lunch, there was 4 of us so we had two of the sharing platters, great service even though it was a busy period, staff very pleasant and food excellent

Our accommodation was not yet ready so ditched our cases and headed here. Sat in super sunshine watching the ducks and enjoying a couple of beers. It was so good we ordered a Ploughmans which was fantastic, then a bottle of Rose. All that and...

Happened by chance on this great pub. My companium, who has mobility problems, had struggled along the tow path and needed a rest. We pottered into The Witch for a drink and a snack. Decided on the beer test pint - 3 samples = one...

We both had seafood chowder which was delicious. Would definitely return for a full meal. Good selection of real ales. Other half was impressed with the mango cider.

Had drinks here many a time, and today decided to try the food. Not good, very bland, poor quality. Would come again but certainly not eat here again

Just eaten at the water witch, totally disappointed not a bit like home cooking, frozen chips steak and ale pie dry and tasteless, l was looking forward to eating here, but never again. 😵

A day in Lancaster and found the Waterwitch by the canal. A varied menu and a good choice of beers / wines. Good service.

Some great beers here and great food. Friendly staff always there to help. Top of town so close to shops and hospital...

We went recently for an anniversary meal, the food we ordered was lovely (fish and chips) (burger) (nachos) we really enjoyed the meal and the welcoming friendly atmosphere

Went to the Water Witch recently with a friend for Sunday lunch and it was spot on the best Sunday lunch that we had ever had. The staff were all lovely and we sat near the window, the sun was shining and it was such...

Passed this pub a few times in the past so we thought we would give it a go. A few groups in but not overly busy. Decent looking menu slightly higher end prices. Ordered the chicken skewer which when it arrived was OK but the...

We came for lunch on a Monday for my wedding with 10 guests … the service was next level James the manager and the chef where so on it !!! Everyone eating at the same time hot and beautiful food. Yhe best service we have...

We’ve been twice in recent months as they have really upped their game. Their food has improved greatly. It was alright before but this is something very different! I would highly recommend you visit this place. It’s now our local for food.

Gone down hill... Foods not so great ordered a cheese board got a couple of small cheeses and couple of crackers.. Ordered the same a couple of years ago came with 5 different cheeses and loads of crackers ..

Me and my partner came to celebrate our anniversary here! What a lovely spot to spend a sunny evening. Will definitely be back again, qll staff lovely especially Dana, Joe, Adam and Dean. Extremely polite and helpful will definitely be returninfg.

We were meeting up with family at the waterwitch. They gave us a large table for everyone. Kids were very welcome. Food was excellent. Large portions and traditional food. Definitely worthy of a visit

Ate here several times last week whilst on holiday. Excellent food and staff are really friendly. Great Gluten free options too and staff wore gloves to avoid any cross contamination. If you are in the area well worth a visit!

Sensational food in a brilliant location. Often times places in these perfect spots rest on their laurels and can safely produce poor food knowing they are guaranteed footfall. This is not the case here.Three of us sat outside on the canal side, one Italian was with us and we were looking to impress with traditional english fayre, the waterwitch delivered.The menu was tatty which was a worry and there is a bizarre main course ordering set up where by you can order a normal main course or a huge one for 2/3 more money, im not sure thats really necessary.The ploughman’s was as expected, decent portion, the fish and chips though. Christ. This is what fish and chips is meant to be. Massive fish, golden golden batter, so crisp, perfect fish. Astonishing. Seafood chowder. Yep. Burger. Tick. Beer, brilliant. Staff, superb. I wish i could have shaken the hand of the owner but i couldnt find them.You have got to go here, it has everything.

Excellent food, really good gammon and chips. They were very accommodating for our dogs, especially Jazz she was fantastic

Great location right on the canal with really friendly and accommodating staff giving us space for our dogs. Food was excellent and plentiful for a reasonable price. Lovely selection of gins and a good range of drinks on draught.

Just had a lunch with the family here. Pretty busy menu was extensive with size choices. Staff were polite and knowledgeable. Great setting on the canal great for a sunny day. Good selection of lagers and ales. Had a decent set of meals would recommend

We visited here this weekfor the first time as on holiday We were not disappointed the staff were helpful and friendly. The food choice was good, delicious tasting and the presentation excellent. Would recommend the ribs and Chicken arribiata. Lovely atmosphere and beautiful views of the canal. Recommend a visit here

Visited today with husband and son. Food very good quality. Service very slow and they forgot our drinks order but this didn’t dampen the day sat outside in the sunshine in good company. Would recommend as long as you aren’t limited for time

Got sat down with menu at end of all the benches outside at my request. Waited 20 mins for waitress to return. It was only 2.30pm so not particularly busy. Very disappointing it looks like there’s not enough staff

Booked the water witch for evening meal with the girls on the 12th Amazing food James our server was fabulous nothing to much trouble had a great evening highly recommend will be back thankyou

Nice location on the canal. Order taken quite quickly but no food or drinks appeared. Chased them half hour later and they appologised they had forgotten us. I noticed 4 serving staff were not wearing masks inside the restaurant. I questioned 2 of them. One said she was asthmatic and the other admitted no medical reason just that he did not like wearing it, goodness only knows what excuse the others had. Food OK, salmon bordering on overdone and not much chicken in the jambalaya.

If you want to come to visit Lancaster, be it tourist or prospective uni student, the Waterwitch is a brilliant place. Reasonably priced and the food is amazing. My two daughters (ones at uni there) had gammon and it was cooked to perfection. I had the chicken arrabiata and that was amazing. My father in Law had the fish and chips, and husband the steak and again both top quality. Honeycomb cheesecake and chocolate and almond brownie was shared by us and it was lovely. Coupled with the setting by the canal, you cant go wrong eating here.

My Dad and I stopped for food and drinks after attending an appointment at the hospital. We hadn't booked a table but were fortunate to find that they had a table available for us. We sat outside by the canal and the weather was lovely. The staff were very attentive, polite and efficient and are a credit to The Waterwitch. The food was sublime! We both had the fish and chips and we both said its one of the nicest fish and chips we have ever had. Credit to the chef! It wasn't our first time stopping at The Waterwitch and it definitely won't be our last! Highly recommended!

Visited alfresco with a two hour time slot easily booked on their booking platform via their website (more than can be said for some pubs attempts at a usable system) Considering the state of the customer numbers at the moment and the risky weather the menu was extensive and varied. I enjoyed a burger and several pints of Cross Bay beer which in my humble opinion is one of the better local breweries. It’s certainly nice to actually see it for sale locally in Lancaster. A barrel of Zenith would be nice The service was attentive and friendly. Every effort was made to keep tables dry and clean even after any rain showers. The pricing is as expected for the food and the pints I had were priced accordingly for the location and quality.

We are never disappointed! Went for drinks with my fiancé at 1:30pm on Sunday. Service was fantastic- the staff were very attentive and welcoming.

I had a table booked on a sunny Friday night and we knew it was only for 2 hours. We only had 15 minutes of our slot left and they allowed us to order more drinks. After the drinks arrived we were told you have 15 minutes to drink and leave. At this point there were 6 free tables around us so we didn’t think it was a problem if we spent a litte bit longer to drink our drinks (It’s not nice trying to down a pint of cider). However at exactly 17:30 when our slot was over, the waitress said we had to leave, not politely I must add. She even poured our drinks into takeaway cups and made us walk down the canal with our drinks. I know it’s difficult times and we only have a 2 hour slot but it’s not nice to be forced out of somewhere and count 8 empty tables on our way out. All we wanted was another 5 or 10 minutes to finish our drinks. We weren’t going to order anymore drinks and abuse the little bit of extra time we were given. She was a rude waitress and we won’t be going back.

Couldn’t fault any part of visiting. Had booked in advance thankfully as were not accepting walk-ins. Staff were lovely and welcoming and the service was fast. Drinks were reasonably priced for the location with a good selection. Although the selection of foods wasn’t the largest, the food was exceptionally nice. Would definitely recommend if in the Lancaster area.

First time back to The Waterwitch since lockdown eased. My friend booked a bench table on the canal tow path for 6 as a birthday treat. The weather was lovely, the atmosphere great and all the tables were busy. We ordered a selection of dishes including Mushroom risotto, Chicken salad, fish and chips and a couple of vegan choices. Drinks were ordered and paid for straight away, with no ability to create a running tab, so as everyone had to make card payments, it was tedious. The place was busy so we expected a wait though the serving staff made no mention of this at the time of ordering, which is typical if there is to be one. Overall we waited about half an hour. The chicken salad (£8.49) was disappointing with a trio of different lettuce in such huge pieces obviously meant to create bulk to the dish. Lettuce, chicken, 3 croutons and dressing, and that’s it!? The Mushroom Risotto was smaller than expected and could’ve done with a bit of side colour as it looked insipid though my pal enjoyed it. Apparently, the vegan dishes were lovely though the cheese savoury sandwich was supposed to be on brown bread but arrived on white! Even after the waitress had made an extra trip out to enquire which bread was her preference, seems totally pointless given her request was ignored! The couple of hours we were there were lovely with all the staff really working hard and trying their best to serve their tables proficiently, in what has to be a difficult time. It was fab being able to meet up with good friends in a safe setting. It only occurred to me once I was back at home that no track and trace contact details were taken for us individually which I’m pretty sure is a requirement (though they would’ve had the details of the person who booked)

Fab service by a lad with dreadlocks, didn't see a name. Food was excellent and reasonably priced. Will defo visit again.

I went with my family for lunch. They took our drink and food order almost right away. Then the Service when down hill my sister had to ask for Dessert menu after about 20 minutes of waiting for someone to come back to take her order she ended up having to go and find a staff member. My sister order a Chocolate brownie which wasn’t worth the wait.Suggest about the food, the chips came with salt already pour all over them. may be the customer should get the Choice. The platter dish which came with Choose add on. My mum enjoyed the meal just say what it came on could of been bigger has wasn’t enough room once everything was on it. A plate would be good to come out with it.

We attended The Waterwitch Lancaster on Saturday 3rd October 2020 at 13.00 hrs with friends following an invitation back by General Manager James.From the time we arrived the change in the experience from the previous visit on the 15/09/20 was The Waterwitch how we had previously encountered from a number of visits since we moved up north in 2013, exceptional. On being seated the service was great from start to finish, the drinks order was taken immediately, with the drinks arriving promptly.We were given sufficient time to choose from the menu, I decided to order the same as I had ordered on our last visit.When the food arrived and it was as expected, very warm , well presented and adequate portions, it was great to then have the chance to order more drinks and stay for dessert.It was great to catch up General Manager James to put a name to face, what a pleasant and friendly guy, it was a nice end to the experience and to be able to thank James personally for the chance to return and enjoy what we had been used to.I appreciate that things are difficult due to our present circumstances with COVID19, what I will say The Waterwitch is very organised in relation to the guidelines and procedures. A great experience we will definitely be returning, we have to keep our local establishments going and it gives us a chance to have a nice relaxing time out Thanks again Gez :-)

Visited the Water Witch for lunch. Pleasant efficient staff with good service. Good was good and Covid regulations adhered to. Would definitely recommend.

We chose this waterside pub because it was a sunny day and there are plenty of outdoor tables along the canal. Due to covid-restrictions which encouraged pre-booking, many were already reserved however we did find a table and initially had drinks and then lunch. We shared halloumi fries as a starter, then I ordered a pizza, my Mum had fish and chips and my partner had a panini and chips. All the food was delicious, and my pizza was so big I had to take half home with me. There was frequent and friendly table service and a one-way system in operation to get to the toilets inside so it was very covid-safe. I would definitely go back to this pub again, but make an advance booking for an inside table now winter is drawing in

Have been a few times and it’s always a lovely meal. Highly recommend the Steak & Ale pie. Also dog friendly :)

We went here for an early evening meal on Monday to find we were in time for the burger night. We normally miss these event nights at restaurants because we have two small children. It started at 4.30pm which was perfect! I had the Cajun chicken burger which was tender and not over spiced - partner had a Farmyard burger with extra onion rings and egg - they were both incredible!!! One of our little ones has 8 allergies so eating out can be tough and often disastrous but the staff were great in accomodating allergen requirements and no reactions after the meal which was a refreshing change! Our other little one had a kids pizza - we expected the usual 4" cheap frozen pizzas to arrive so we were impressed when a soft fresh pizza was served! Halloumi fries & calamari starters were just the right size.Staff were friendly and explained the whole covid routine/ service with us.Very impressed with the service, food and cleanliness of the restaurant. We've booked again for next week as it's a place we can trust! Thank you Waterwitch!

The four of us enjoyed a very nice lunch there today - a Tuesday - all chosen from the lunchtime menu where meals are set at £7.50 with about 8 choices.The service was very good; a perfect blend of friendliness and professionalism, which was great given how busy it was. I’d recommend pre-booking like we did to be sure of getting a table howeverThe meals were all delicious and delivered to our table piping hot.The only negative point was trying to find somewhere to park. Aldi and it’s large car park is across the road but you only get 90 minutes parking, after which the ANPR cameras will send you a Parking Charge Notice. The surrounding roads are festooned with double yellow lines and restricted residents’ parking.The point is however; Would we go back?An absolute, definite certainty!

Came here for a drink and food with my son. I had calimari and prawn cocktail which were both excellent and very good value. We sat outside next to the canal. Lovely location. Very good service from Brooke, Elly and Alex.

We stopped off here, on a sunny Wednesday afternoon, we didn't have a reservation, however the staff were welcoming and accommodating and explained their process for service and covid measures before showing us to a table.We just had drinks, it is all table service now, however order was taken quickly and drinks arrived promptly.Great place to sit and watch the world go by, people out walking, cycling the canal or the occasional boat.Prices reasonable and would definitely recommend and will return 

We stopped here whilst cruising the Lancaster canal. We booked an outside table and found the drinks and food to be very good at a reasonable price. This pub is very well known and worth a visit.

Had an amazing afternoon in the sun on Monday with my partner. Amazing food, great and attentive staff. Without a doubt the place to be in Lancaster! Sadly, had to witness a trio on the next table having ridiculous complaints and abuse towards staff and we were so impressed with a young , dark hair lady handling it so professionally and politely! Shows what a great service you provide!

My partner and I always go out for a meal on NYE. We chose the Waterwitch, Lancaster this year as we had recently popped in for lunch. We were not disappointed. Normal menu as well as Specials menu were available. Great choice. Good gin menu and some fine cask ale on offer. The food was excellent, great presentation and the staff were very friendly and attentive. Really enjoyed the meal, thanks guys for a fantastic night

We were on a day trip to Lancaster and our train was late so we called ahead and asked if our 3pm booking could be pushed back to 4pm. We were told not, as the kitchen closes at 3.30. Not to worry, we made sure we were enough route for 3. Our mum has been unwell lately and became dizzy as we crossed the bridge, so we sat her on the floor to recover and tried to call ahead. There was no answer so two of us walked down to let them know we were still coming and not to let our table go. The lack of sympathy (no “is she ok?”, or “would you like to take her some water” for example) was disappointing. And if we were told the kitchen closed at 3.30 once, we were told a dozen times. We offered to take a menu to her and phone it through but they said they’d be too busy to answer the phone. When we came back with mum, they came straight over to tell us that the kitchen closed at 3.30. The annoying thing was that the menu stated that whilst it closed at 3.30, it reopened at 4.30. So we could have come later! We asked for a wine menu (it’s on the wall but you’re not allowed to walk to the bar with covid regs, so a printed one would have been very useful). We were brought two not three wine glasses (one still had lipstick on so had to be taken away and cleaned (they had run out of clean ones it seemed), and we had to ask 4 times for a third glass. The food was lovely by the way. It’s just the service made you feel unimportant and like just another table. Even when a pub is busy, attentive service doesn’t take much time.

The canal side location was perfect, the staff were friendly and attentive but the food was poor, we opted for fish and chips and although the chips were good the fish was bland, waterery and mushy, I initially thought it wasn't cooked but it was hot throughout, it was obviously frozen cheap fish which wasn't reflected in the price, we should have gone to the fish and chip shop round the corner.

Another lovely afternoon/evening at the Waterwitch. Food and drinks excellent as always. Very friendly staff and service was great considering how busy it was. Covid measures all in place to ensure safety.

Book a table for Tuesday 15/09/20 for 18:45 hrs. It was too be a long over due catch up with good friends our first visit out in a pub /restaurant due to the current situation with COVID19.We arrived being escorted to our table with our friends already seated with a drink. Member of stated I will be back in a minute. Some 40 minutes later no show, so I eventually managed to get eye contact with a member of staff.15 minutes later our bottle of wine turned up, the member of staff took our food order. It was clear they were short staffed but still excepting customers cooking up most tables.Food eventually came around 30 minutes later. Food did not meet expectations and was just warm, at no point during the meal did we see a member of staff to pass on our disappointment or even to order another drink, or even a welfare check to see how our food was. As we all know you cannot leave your table and sat chatting for another 30 minutes, still no show of staff.We made a decision to get the bill and leave eventually making contact with staff.We passed on our disappointment to staff, but no apologies offered for the poor service.This I feel is unacceptable when you pre book.

Visited Lancaster two days ago and remembered the Waterwitch, which we knew about but had never visited, partly because it is situated at the top end of the city and we were usually at the other end. Big mistake! We walked up two days ago, having reserved a table the same morning. Pleasantly situated on the canal with plenty of outdoor tables, it’s in a great spot. The interior is quite rustic and we were seated in a small upstairs area which was a bit dark, but a window seat gave views of the canal.Service was polite, efficient and attentive and Covid rules seemed in place.The menu was compact, which seems the norm at the moment, but our choices were excellent - Chicken Schnitzel Burger, lovely piece of perfectly breaded and cooked chicken, moist and tasty, my wife felt hers was ‘the best Chicken Caesar Salad I have ever had’ and great skin on fries! After some recent disappointments re-visiting old haunts, this was most enjoyable and we will be back again on our next visit to the area. Simple food, perfectly executed. All you can ask for.

Friendly staff and allowed us to stay outside until everyone turned up. Very quiet, we were the only people in the restaurant for most of the time we were there. A couple of people outside , we had the option to eat outside but it was too cold. Loads of space outside so would be lovely on a warm day and with by being on the canal a great setting. Family friendly, provides high chairs and a good children menu with great choices. We had a baby and a little girl with us and the staff were great with the little girl and were quick with her strawberry ice cream. Varried lunch menu of starters , sandwiches, deli boards , mains, burgers and salads. I ordered a five bean and caramelised onion burger but added cheese and bacon as you have the option to customise the burgers forca small additional cost. My burger was absolutely full of flavour , light and very enjoyable. One of my friends had the veggie burger but added cheese and the other had a couple of starters and they both enjoyed it. Very nice sauvignon blanc , in fact one of the best ones I have had in a pub for a while. You were not rushed at all in the restaurant and we were left to chat which was nice.

Always come here in the summer such a wonderful place to people watch, food is excellent great choice and price is average .Staff really nice will be visiting again in October.