The Water Lily Mansfield in Mansfield

Meal with 2 friends. I arrived before my friends who were 10 minutes late. There clearly were insufficient tables available I felt pressured into leaving as I was asked several times whether my friends were coming. When my friends arrived we sat on the seats waiting to be shown to a table/ offered drinks, after a while we asked for a drink and a table which seemed to throw the staff as they cousin’s a table for us. After a while we were shown to a table upstairs in cold side room on our own. Waited a for too Long and we had to ask for poppodoms. Then we had to find someone and ask to order our mains, two meals arrived but were plonked down and more or less skidded across the table to us with no eye contact or acknowledgment. My meal arrived a few minutes later and was plonked on the table at which stage I felt as though I really didn’t want to be there. I ate it it was good but my friends meals were very good taste wise. We waited for further service which didn’t happen. Asked someone for our bill, we went to the bar to pay as it didn’t come straight away and I was concerned that no one cared enough to help us again. Paid at the bar, I commented that I hadnt been asked whether we enjoyed the meal. Person taking money said he thought that we had already been asked. I asked him if he wanted to ask me which he then did I exp the above he said sorry and stuck out his hand for me to shake. I informed him that we had received poor service and he hadn’t been interested in asking about our experience and still didn’t seem interested. We left. Have eaten there before with my wife who knows the owner and were treated satisfactorily. Will go back to the Chand next time, never going to give these rude and ignorant people my money. Very poor.

Beautiful food, great atmosphere, overall a 10 out of 10. Defo go on an empty stomach as the portion sizes are amazing and you wont resist as it taste so good. Not 1 thing out of place. The place looks so great on the inside too

So Friday 16th meal with friends absolutely tremendous told friends you have to go here. We had been using The Chand for the 18 months but this had been average on last two visits. So read reviews all pretty good some peaks some troughs. So friends visiting let’s go for it. Staff on Friday excellent food excellent. Score 5 across the board.Told staff we would be back. So tonight Thursday 22nd, been working moving our son into new flat. Too late to cook so take away. Son I would like Indian me Water Lily it was great on Friday. Order and collect no problem. The difference was two ends of the spectrum 5 all round to a 2 all round for the food tops. So disappointed. My chilli chicken Masala no flavour bland beyond bland 1 tops. My sons he gave 3. So score of 2 across the board. So me two visits within 7 days mean a 3 score. One more go if not that’s it for me. But honestly so disappointed and I really hope this was a one off.

We had a takeaway as there was a really good offer on Excellent service Quality ingredients Excellent food piping hot Looking forward to eating here again

What an amazing place. We were greeted at the door with a very warm welcome, which was so nice. All staff attentive from the moment we walked in to when we left. Service was impeccable and the food was so delicious. I loved every minute. Thanks for such a wonderful meal

This is our favourite indian restaurant in the area. The staff are really friendly and helpful, nothing is too much trouble. The food is always amazing! The Shashlick and Garlic Balti are definately worth trying.

Been sat here 2 hours now and still waiting for our food, amazing how quick they can get the beer out but food on the other hand………

Fantastic service, gorgeous meal, great atmosphere, very friendly staff and fantastic hosts, fast becoming the best Indian in Mansfield and surrounding areas.

We have visited this restaurant on numerous occasions in the past & have had excellent service & amazing food - however, the last 2 visits have been awful & Saturday 22nd April was dreadful from start to finish. Understaffed & young girls with no training standing by our table with drinks in their hands & no idea what to say or do. Poppadums & pickles arrived but we had to ask for plates - twice. We ate our starters then had to ask for cutlery for our mains which by the time they all actually arrived, were warm at best. The sizzling duck was overcooked & the lamb dish was burnt. We asked for the bill - 3 times. To top the evening off a guy came past the table & literally threw the basket of hot towels down! For a meal that cost £150 the service was unacceptable.

Went to Waterlilly for the 1st time last night. Lovely place and food, but waiting 40 mins for main course after our poppadoms was way to long. We think its missing water on your table as well. Really nice food though, when we received it. Lovely staff.

Visited here for the first time last night for a friends birthday. The staff were lovely very attentive without being to much. The food was lovely when it arrived and very hot. I would love to have given 5 stars but the wait for our food was to long. When we went to pay the bill we were asked if everything had been ok. We told them the food was lovely but the service to slow. They were very apologetic and gave the ladies a free baileys and the guys a free shot. It hasn’t put me off returning as the food was really good

We ordered a takeaway today at 7.46pm 3 hours later still no delivery, phoned the restaurant and they refused to deal with the lack of delivery and refused to refund the monies paid - luckily on a credit card. PLEASE BE AWARE AND SUPPORT MORE RELIABLE RESTAURANYS IN THE AREA , theses want your money but offer no end product.

Shocking fly in food hair in food ring management next day he gets high rate on the phone avoid! This place has gone down hill and will never return I’m know of a few better place in Mansfield to eat

Food delicious. Service excellent. Portion size perfect. Relaxing atmosphere. Will be returning soon.

We went for a meal here quite spontaneously as the smell of the food was lovely as we walked by. However the meals were very disappointing. We ordered fish curries which we were told were popular. Both contained fishes that was very overcooked in the skin. In the menu it states fish is off the bone. The rice was also unappetizing. Left a chalky after taste. The windows needed cleaning as did the pickle tray. There were food remnants around the handle. I didn't eat my food. I was told that is how the curry is cooked. Very disappointed and would not recommend. Whilst we were there another customer found chicken in a vegetable dish.

First visit for us. Highly recommended by the friends we went with. Had to ask a few times for our drinks order. Papadums came quite quickly then we waited just under 2 hours for our main course to arrive. Probably due to the number of takeaways we saw going out! Food was ok when it eventually arrived. Husbands mixed grill was dry. Waiter came at the end to offer us a drink on the house! He was the only one who seemed remotely interested in us!

First visit to this restaurant and found it to be great, attentive staff but not in your face, food was so full of flavour and plentiful. Akash took time to ensure we were all happy with our meals, even sending a waiter away to the local shop for some fresh mint to go in the Mojito.

Head Waiter/ maitre d/person who takes your orders, needs a few lessons in customer relationships. Don't know his name, but he was the most miserable person I've met it a long while. Didn't smile or say please or thank you, almost as if it was beneath him to serve you. Food was mediocre, nothing to shout about. Only good thing was the view from the restaurant over the lake

Avoid this place, unless you want undercooked food. Terrible experience, and it’s ran by rude unprofessional people. Avoid at all costs

Extremely sad place now. The waiter was very miserable. We were sat at the back and not in the main room. I can’t believe the difference to when I visited months ago. Our found was ok. The pickle tray was average. The worst thing, they bought the bill before we even asked for it 🤷‍♀️. We did want another drink whilst waiting for our taxi.

The restaurant is on two floors. I've wanted to go in this restaurant for years, it was a bit of a let down, my wife & I were the only people in the place. The staff were off hand. The food was quite nice. with...

I can honestly say this is the best meal and night out I have had in a while. Great to have service with a laugh and a personality. Food was beautiful, not greasy and extremely tasty. Thank you so much for a lovely evening. I’m...

We have enjoyed take away food during lockdown but it was so lovely to dine in. We were looked after by Hero whose customer service was lovely. The food was excellent as always. My husband had the chicken chickpea curry whilst I had a fish...

My sisters and I visited this restaurant this evening. All I can say was that the service was impeccable and the food was to die for! This restaurant had a fantastic menu not just your run of the mill stuff but different regional dishes and...

Lovely meal , great service by Hero , on our anniversary, thank you , felt Covid safe even though we had forgotten our masks they provided them for us

Staff were friendly and helpful. Had great advice about trying something oout for the first time, The chef even tweaked the spice level for me. A lovely meal, with an unexpected 20% discount. Would highly recomend.

The staff were friendly and helped us with all our questions. The food was very good and the environment was warm and welcoming.

I don’t normally write reviews but on this occasion I consider everyone should know how this firm operates. I ordered a takeaway after waiting longer than advised they, could not find my order. we got the takeaway back home and started with the popadoms and...

We had a fantastic meal here this evening. The food was beautiful, portions very generous and service efficient without being invasive. The 20% off the bill was a lovely surprise as well which is running throughout September. We will definitely be back soon.

Went here for a meal out. Food and service were outstanding especially the waiter Hero. We will return again, thanks.

Fantastic food and wonderful service! Shout out to HERO who looked after us he was great! Deffinitley reccomend! Large variety of food to choose from and a lovely restaurant too!

We had an excellent meal helped by Hero who was attentive without being intrusive, knowledgeable and helpful. Staff were masked and followed social distancing. Would definitely recommend this restaurant