The Water Gardens in Harlow

missing a burger and a grilled cheese sandwich

The food is amazing & milkshakes gorgeous fab delivery too

Expensive for what it is, plus the milkshake was missing

Good delivery service, good & hot food

The chocolate salted caramel milkshake lid was not sealed properly which resulted in over half of it spilling into the bag.

The food was all over the bag,all the chips out of the container and the grease was linking from the bag. Not happy

The delivery man was so rude, he just would not come and deliver it to the door well I am paying for it, he was absolutely rude

the app said the driver was at the restaurant 90 minutes later the message was the same. I called the restaurant they said your driver has just come in. they would cook me a fresh order. two and a half hours for my order is unacceptable the problem is this has happened a few times before I do not think I will use just eat again.

double bacon cheese burger with no cheese and chip were hard and tasted like cardboard

Delicious as always. I've not been to a five guys yet and had a bad experience! Good food! I'm just glad I don't have a local one otherwise I'd be massive and poor 😂

Shocker really! 76 pound order and all 3 of our milkshakes were missing, also had a veggie sandwich missing and there was no bacon in the other 3 burgers even though we all ordered it to come with. Tried calling the restaurant and the phone sounds like it’s underwater couldnt understand a word the guy was saying. Only bit I did manage to hear was that they couldn’t do anything about my order because it was ordered through just eat. Someone working there is not very smart.

Chips always cold. Don’t order the beef dog - it’s just a poor rubber sausage cut in half!

My delivery turned up but the milkshake was all in the bag so had to poor it back into the cup. I have images of this but can seem to add this to the review.

I ordered my food almost 2 hours before it FINALLY arrived. Took about an hour to even begin making my order. When my food arrived it was stone cold and soaking wet from the weather. I wanted to cancel my order after around an hour but couldn’t because they had (just) started making it (which took the remainder of the time as delivery after this was quite quick). I am so frustrated by this experience and will be pushing for my money back!

Over 2.5 hours to arrive. I went to bed and delivery driver woke me up!

Everyone really nice and always available to help with allergies!

We ordered normal chips but nearly half were the cajun chips which we didn't like and the buns were a little dry. No sauce on the side (easy mistake) Five Guys is normally amazing but a little disappointing today

I normally get great burgers from 5 guys this is the first time I have had problems with my order, IT was cold and there was no diet coke which was part of my burger order. I will still order in the future with five guys as although I am very disappointed with this order I am sure it is an anomaly and it should be back

Good burger but food was open when delivered

The fries were burnt and a few things were missing. Over salted fries, didn’t eat them at all

I ordered my food at 12:40 and it came at 2:15, that’s almost 2 hours of waiting time and on top of this my food came cold I’m not very happy with this, I understand the weather today isn’t the best which might have triggered this wait but it’s ridiculous, I would appreciate an explanation to this or even a partial refund.

for that price I expected much better quality. burger was really small . bun was wet , patties were small and meat was dry. packed in aluminium foil, leaked through packaging.

The delivery just keep being pushed back saying driver was at restaurant for 45mins at least, then all of a sudden he was at the door. Food was stone cold and there wasn’t the condiments I asked for either ( that’s happened before the condiments missing ) also the amount of Cajun spice on the fries was far too much it was awful

The food was cold especially the chips on delivery

Firstly I never post reviews, partner was shocked when I said I need to leave a review. Obviously visited harlow five guys, and as my partner ordered a burger and small fries I asked the the server if the fries are gluten free (I can't have gluten) and he said they was, once he started to make the order he came over and asked me if It would be ok if he put the fries in a different bag so they are not near the burger. Just like to say thank you to the server Euwan( sorry if i spelt that wrong) for being so considerate and thoughtful,

Pablo uses exceptional customer service every time I order at five guys.

The order was so late when it finally turned up the food was cold and one of the burgers was missing because the bag was split open

Will not be coming back it all tasted awful 1st time ordering and the last time

Food came in warm. Driver called me to make sure he could find the place since I was inside a community centre.

Was good Price Menu for a quick Food stop

Atmosphere is a medium, food always good to the standard and service was just over a medium

Went into store today food was good but member of staff was intoxicated

I went here for the first time ever and a lovely woman serving me was very gentle and kind whilst she helped me pop my five guys cherry. The burger (bacon cheeseburger with lettuce) was good the cajun fries were exceptional, just deliberately sliding those beauties across my lips so I could lick the seasoning off was worth every mouthful. I found myself burping just for a chance to relive those cajun dusted potato heaven. Now was it worth £19, For a burger fries and a drink? Personally the burger no, the fries yes and you can add any of 15 topping for your burger so take advantage of that and the free drink refills is great but realistically how much can you really drink! I think if five guys sold that cajun seasoning in store (I know, again with the cajun fries) I would buy lots of it. Will I be going again...yes to eat those fries, I will just buy a big bag of them to eat and not share them with anyone!

It’s Five Guys, what more you I need to say, best burgers out there!

Food and service was the usual high standard. The resturant was absolutely fifthly! Food and rubbish all over the tables and the floor. Not one clean space to eat. Quite vile really.

Ordered five guys through just eat. I'm not going to complain about the delivery as that's not their issue BUT my burger was pink. Now I don't mean beef/burger safe to eat pink I mean raw mince pink. To the edges raw. Soft raw. When the food is going to be delivered and there's no option online on how to have your burger cooked then pink probably isn't the way to go as pink still needs to be at temp, pink and cold from delivery isn't exactly safe to eat. Safe to say I won't be ordering from them again. Ordered at half 8 at night on a Thursday, I very much doubt it was busy enough to cause this mistake. Photos are of the burger in question.

Burgers excellent but milkshakes were like drinking a thin cream, horrible

Good food, service was friendly and quick. Even though the quality is way above others, the prices are a little on the high side.

The best burgers in Harlow. Fast, efficient service, and a clean seating area.

No bacon in the bacon cheese dog very disappointing

Best burgers we've had this side of the pond.

the burger itself was luke warm and kinda slimey honestly

Food was late: I had preordered several hours before, so no reason why should be late. Chips were cold and one milkshake tasted like it had not been mixed properly.

kept changing the times and was missing a milkshake...

Can I have the drivers number 😍

Missing ítem. In the 30sec i checked the bag driver had left street. Bag damaged. ? Ítem stolen will not order again

Fries were cold and missing half the order the bacon burger and chocolate milkshake. Submitted a refund but I’m left hungry. Not good.

Food was cold and the burger badly put together.

Another 5 star review for Five Guys, and it's at a different store this time. The food was of the usual excellent quality, very high standards of freshness. We enjoy Five Guys because, although it seems pricey, it's actually great value for money because the food is delicious, the service is not like a fast food chain, you can see your food being cooked and prepared right there in front of you, and it's served hot. Well done to all of the team at this store. This was our first visit to the Harlow store and won't be our last.

Food nice as always and hot and on time

Had a quick stop at this branch after work & got myself a classic hamburger & 5 guys fries... really enjoyed the meal. Staff who attended to me was very helpful, friendly & knowledgeable about the food. Although it was really busy everyone seemed happy at work, which kind of made me think positively of the management.

Without a doubt best burger take out I've had all year. Hot and on time. I only ordered the regular fries - the container was not only full but there was nearly a whole extra portion in the bottom of the bag which was a really nice touch (I guess because it was close to closing time) my compliments to the staff (10pm Saturday 23rd Dec) wasn't sure before I ordered but you just got yourselves a new regular! Well done!

I did not order from burger King I ordered from five guys! I want a refund!

Very friendly and helpful staff

This was the best burger I have had from this restaurant. Really tasty burger. So thank you to who made it. Delivery on time also thank you

Chips are just awful. Burger is absolutely lovely but I just can’t stand the chips. Won’t order the chips again.

Fries were cold and under cooked.

Great stuff very friendly and approachable.

Food was basically stone cold with very little heat. It was clear the driver delivered someone else’s order first. Bag wasn’t actually closed and missing item

My 1st visit to a 5 guys . staff were so helpful explaining all the options and food was great! Thank you

Delivery was on time. However there was stuff missing and we couldn’t get in touch with five guys to let them know. However just eat have refunded the missing items quickly 😊

So happy it got delivered hot and fresh, always a bit hit and miss with food quality. 1st time trying five guys, expensive for a burger but goood

Went in and had a great conversation with the employee taking my order. Very attentive and polite, wish I had gotten their name because their service was exceptional.

I ordered several toppings for my burger but all I got on it was sauce and onions. At the cost of the burgers and the fact they are individually made I do expect for them to get the toppings correct

Fries spilled all over the bag and a burger missing

Delivered on time, just a shame they delivered the wrong thing!

The wrong order gets sent out every time, while I do love the burgers… it’s disappointing to not receive your drink or condiments.

The burger was spot on and the pistachio milkshake was AMAZING

Pistachio milkshake is lush , burger needed more seasoning and chips were tiny but lots of of them

Burger and chips cooked perfectly really hot temperature wise, good portion and so filling, first time ordering from five guys and I will again added bonus delivery guy was nice and friendly thanks team Harlow ! 👍

Just not as nice as normal. Spilt both milkshakes everywhere and they are over priced as it is…. Not in a hurry to order again

Sensational service. Polite, fast service. Grilled cheese was tasty as always and generous portions.

My burger was missing and they just put bacon in a bun not happy

Delivery took a while but it was worth it 😋 Yum!

AMAZING AMAZING AMAZING.. Great staff, always friendly and such a clean store ❤️ plenty of space , a great family restaurant 😀 👍

I wish they had put lettuce, onion and tomato in it. We pay 15 pounds for a burger and a coke.

Some of the best burgers in the area! It was quite expensive but very much worth it! 30 for two drinks,two fries and two burgers. Music was definitely too loud though,but sitting outside you get a face full of smoke.

Slightly late. Food was good but restaurants should stop using just eat drivers and get their own drivers.

Fries and burger was lovely and filling however i did not receive my oreo milkshake that i had ordered. Other then the missing milkshake the food was delicious

Excellent food and the service was great too. Will definitely go again soon!

Banging burgers and quick service with a smile!!!

Missing 2 items and was refunded back onto the just eat account not the payment card used but had no way to contact shop as really we wanted the items that were missing . Food was also cold

The way a burger should be - fresh with fresh salad. And the chips are to die for. Absolutely delicious. Nice to be able to get a really good milkshake too - other burger places don’t seem to be doing them. But there is just no comparison with the food. Staff were great too. Friendly and polite.

Food turned up a little bit colder than I like

Fabulous food good service quite pricey but worth it now and again

Great food. Milkshake was outstanding

No can of coke came with it I ordered one

The food is good but that is one really expensive snack! The hotdog is so small! £7 for a kids sized hotdog

Good food, drink refill machine has a lot of options, but all of the drinks feel very tasteless and watered down.

What a burger they make yum yum.

Burger was good, but fries were slightly soggy and not perfectly cooked, as i get used to having. Service wasn't rushing up to take the order. To be fair, that's the very first FG that has happened.

Grilled cheese is great and the fries are unbeaten. Friendly staff and clean facilities, didn't have to wait long for food either.

The food was nice but I would pick it up in future or eat in the restaurant simply because the portion size of chips is way smaller when you get a delivery! I ordered a large chips and it was the same size as the medium that I purchased in five guys Hackney- nice burger though

Wonderful place to eat. Huge portions and great staff. We had 2 cheeseburgers and one bacon burger. The bacon burger had lots of good crispy bacon, double patty and whatever you want as garnish or toppings. Amazing taste and one of the better burgers I have had recently. The cheese burgers were also great really well melted cheese and the toppings went well with the double patty. We also had a regular five guys french fries with were amazing and a very big portion as normal. They were salted well and the peanut oil taste is great! We had bbq and ketchup dips for them. The milkshakes were superb. Reese's with cream and a regular vanilla milkshake. There were only two staff working this day and they were taking orders and making burgers at amazing speeds. They were very polite and professional even under stress. Give them a raise!

This order cost me £94.00 and it was the worst meal we have ever had, the chips were undercooked and cold.

Food disgusting, chips one big soggy, greasy mass, were sitting in oil, tried to call no answer, never order from there again

The place was empty but the 3 lady had it covered, just too expensive for a burger 🍔

Amazing burger and amazing customer service

Clean shop, good food smiley team. Really enjoyed my lunch

Always amazing food,friendly manager she is doing amazing job 👏