The Waiting Room in Cardiff

Had the worst experience at this place with my partner. They had a big ad at the entrance claiming they were the winner of Wing Fest, which we love. So, we decided to give it a try. As soon as I walked in, I told them I wanted to order takeaway because we didn’t want to eat in such a loud place. The girl at the counter said, ‘OK,’ but she was extremely rude and seemed more interested in talking to her friends than helping us. After waiting 20 minutes (even though the place was empty), she finally came out with the food and said, ‘The chef said he doesn’t have a takeaway box, so here’s your food,’ then threw it on the table and walked away. My partner went to speak with the chef, and thankfully, he managed to find a plastic box for us. The girl’s behavior was extremely rude. I think you should consider removing the ads from the entrance if this is the kind of experience customers can expect.

I oreded hot nachos and there is none and both subways are freezing cold

Thank you Aliyah for your lush service during my visit on Monday. The food was absolutely delightful, but what truly stood out was that Aliyah checked in on us regularly, making us feel attended to and comfortable. Love this place always have, take care everyone

Always call in kapu when in Cardiff love the atmosphere 👌

My wife and I are a big fan of miller & carter and have been many many times over the years. We’ve just visited tonight in Thornhill and a simple request to swap the onion loaf for a few mushrooms isn’t a big ask. The waitress “who was lovely” said it was no problem but then later come back 15mins later to say the chef refused this request so she was very sorry. It wasn’t her fault and she felt really awkward because she agreed wasn’t a big ask as the chef was being really rude. We told her it wasn’t her fault and not to worry. I ordered the 16oz Rib Eye that was cooked really nice and was lovely, but my wife’s 9oz rump was over cooked and tough and was not worth the money at all. We didn’t want to complain as my wife felt bad for the waitress and we don’t like to complain normally but tonight has really annoyed us. We spent £80 odd and not to give a few mushrooms isn’t the best service especially when it’s a swap for a onion loaf and then for my wife’s steak to not be medium but well done was not good either. Overall wasn’t the best of meal for my wife and she actually said it t was really poor. We’ve don’t get out very often due to children etc but that definitely put a damper on the evening. Like I say not one to complain but the chef needs to thank the waitress for us not returning a terrible cooked steak that was a really poor cut also.