Miller & Carter - Thornhill in Cardiff

Member of staff Francesca was absolutely superb. Nothing was too much trouble. Lovely smile and such super service. An asset to your company.

We attended for a family birthday. Francesca was our waitress and was absolutely superb. Nothing was too much trouble, a lovely smile and excellent service. Francesca gave us individual bills which helped a large family party. Francesca went beyond service levels and is an asset to your company. Thank you Francesca for making a family occasion memorable

Excellent visit. Friendly staff, our server Rhiannon was very helpful,friendly and nothing was too much trouble. Would recommend the menu and portions.

Lovely staff and excellent service

Best blue steak I've been served for a long time. My fiancé had the sea-bass. Everything was cooked to perfection.

Lovely meal last and really looked after well by our server Francesca!

The dining area could have been warmer, we left feeling quite cold.

Delicious meal expertly cooked by chef Tom and served to us by Tracy who was very knowledgeable about the food and looked after us well.

Brilliant food and experience. Thank you very much Tracy and Tom, steak was fab.

Excellent service and friendly staff, especially Tracy and Tom the chef.. 10/10

We popped into Miller and Carter Thornhill recently for an evening meal and it has to be said we all enjoyed ourselves. The staff were, as always, friendly and welcoming. Before our meal we had a drink at the bar. I particularly enjoyed the choice of draught beer and lager. Very impressive. For food we ordered 2 rump steaks and a starter as one of us doesn't eat meat. The steaks went down well as did the lettuce side. The only slight downside appears to be less fish on the menu. Yes this a steak house but I'm sure there used to be salmon, fish in batter on the menu. Our server, Meg, did a good job throughout our visit.

Wonderful food at Thornhill with family. We did have to move tables because we were getting blasted by the air con and I was freezing, but the lady was happy for us to move so thank you! We will be back. We have also previously been here for just drinks on the patio with our dog which they were more than happy to accommodate 😊

A little bit of a wait of 20-25 mins initially for drinks, but from what I could make out there seemed to be some staffing issues which is the only reason I’m unable to give 5* for service. Order taken by Evan who was very polite and extremely knowledgeable and friendly. Opted for the Sunday sharer which is relatively new to the menu, which was absolutely outstanding and cooked to perfection by grill chef Alex. Have visited all of the restaurants within a reasonable driving range and Thornhill is by far the best.

18 of my family plus two infants were celebrating 3 major birthdays and we decided on a Saturday set menu. My point of contact was David the duty manager who was at all times approachable ,gregarious and unflappable he assured me that we would be well catered for and they are more than used to larger parties. He was true to his word as the day ran very smooth with absolutely no problems.. David was a hands on manager greeting, behind the bar and clearing the tables he obviously leads by example as we hit the jackpot with the two servers we had. Haydn very gregarious top of his game ,nothing was to much trouble and he helped to turn the day from a memorable one to a magical one. Rachel softly spoken was exemplary she was generous with her time ,advice and laughs. David ,Hadyn, Rachel should have a template made as they are the epitome of customer service. big shout out to the chef as the cuisine was top class with such a variety of meals they came out spot on the steaks superb the starters and desserts were exquisite .They were all a credit to the Millers and Carter brand. like my headline reads 5* service 5* cuisine 5* staff

Had a great night here tonight. Great atmosphere brilliant service from our sever rhiannon. My only gripe was that we skipped starters and just had mains and it took just over an hour to come. Understand that it was a full restaurant just felt a little long. Still would recover as its always a good night here

I came here for my 22nd birthday and the service was amazing, our two waitresses were splendid and were so friendly. Will definitely be coming back :)

Great food. Always a lovely atmosphere and helpful staff

Main meal served before starters, asked for steak medium & arrived well done. Other than that, food was nice

Evan was lovely couldn’t do enough for us!

Had the new Sunday platter. Absolutely amazing! Highly recommend and our server Meg looked after us as she always does thank u all x

Ilayda was great today, really appreciate her taking her time to explain the menu to my mother who is recovering from a stroke. Very cheerful service. Enjoyed the steak cooked by Kris! 👍🏼 will be back!

Worse steak ever I wanted mediam rare I got well done

Thanks Tracey!! Really lovely service. Felt really special x

My husband and I come to this Miller and Carter frequently and always have a lovely meal. As I’m coeliac I find my options limited but as M&C are accredited by the Coeliac Society there’s always piece of mind that I can enjoy my meal without fear of being unwell. We attended recently to celebrate an anniversary and were looked after by Tracy. She went above and beyond the entire night. She was friendly, very reassuring when it came to discussing my food preparation and made a superb wine recommendation, she really made the evening. We also treated ourselves to a butchers block for the first time, each steak was cooked beautifully and it arrived piping hot. This visit was the best steak and overall experience we’ve ever had at M&C, and we’re looking forward to the next!

Unfortunately food not up to usual standard. It was luke warm, had fries and sauce replaced. Onion loaf was soggy, disappointing. Staff attentive, very busy so service a little slow.

What a lovely evening at Thornhill! Rachel our server was friendly and very helpful and also very attentive! Our steaks were cooked perfectly by Dylan, hats off to you! Will be returning… 10/10

What an amazing evening, from start to finish. Greeted by the lovely Aldo with a great big smile to being looked after incredibly well by Rachel. As for food Dylan on the grill tonight couldn’t have produced a more perfectly cooked steak if he tried. Well done all asset to the team

Food and service were equally wonderful this evening. Thank you Rachel for looking after us. Dylan!!!! Wow!! The steak was unreal!! Perfectly grilled and seasoned. One of the best steak I’ve had in a while 🙂

I suspect the order was late due to them having no chicken burger on the menu and having to prepare something else. However by way of an apology they sent over 2 delicious chocolate brownies with ice cream which was greatly appreciated!

We have been many times to M&C Llanishen.. yesterday was the best meal we have ever had,every course was absolutely perfect and amazing..we even called the chef out to personally thank him..I think the chef should go on MasterChef the professionals...

Our server Tracy went above and beyond. Hard working lady 10/10

Was very disappointed had been looking forward to this all week . Everything was warm the onion loaf was cold an was like it had been cooked an reheated a couple of times . The steaks were the wrong way round I like mine a bit bloody my friend dont so was bloody on his plate all well an good quite happy to swap the steaks bit then the food being like warm was such a disappointment we were there on time waited an hour for food to come out to be told we will get it done again but didn't want to be waiting another hour to go past it . We didn't pay for it we choose to leave . Also was freezing in there with the air conditioning. So in all I won't be going back .

Great place for a special dinner. Service is very good and welcoming.

First time going to a miller & carter and thought seen as it was my birthday I would give it a try and see what all the hype was about. Well the food was nice, not amazing but nice. On reflection I don't think I will be going again unless I'm not footing the bill 😂( 3 of us 1 drink , 1 starter and 1 main each and the bill was £124 !!! ) it's VERY expensive from drinks to food.

We had a lovely time here celebrating my birthday, straight away we were warmly greeted, our server Traci was brilliant she took care of us all superbly, we were a table of 8 and nothing was too much trouble. The amount of drinks on the tray she carried was amazing it must have weighed so much. The food as usual was delicious, my steak cooked to perfection so thank you Dave our grill chef. A lovely ending to a wonderful meal was a surprise slate plate wishing me a happy birthday 🥳 We will definitely be returning soon !!

Steak came out cold, waiting for a table for half hour when they was putting people in front of us whilst we waited, our waiter was great but the overall service yesterday was not great, this is our third time visiting thornhill but will give it a miss next time.

Had a fabulous Birthday meal at Thornhill, Cardiff.. Thank you Tracy for my birthday surprise. Dylan the steak was perfect.

Always a good meal and great staff

Lovely food that was cooked by Dylan and had a really nice waitress called Tracy. Would definitely come again.

Tracy was a fabulous waitress, & the steaks that was cooked my Tristan were amazing! Thankyou!

Super, lovely chilled lunch. Excellent fillet steak cooked to perfection by Dave the grill chef. Customer service from Tracy was excellent.

Went to this Miller and Carter today, arrived at 4:40 to get the early bird menu before 5. We were told to take a seat at the bar, so we did. As it got closer to 5 we still hadn’t been seated at a table. We approached the reception and where told that we would only be seated after 5 and then would not get the early bird deal. Totally unacceptable as it was dead in there. Zero out of five from me

Enjoyable meal Tracy and Dylan were great

We had a lovely anniversary meal. Tracy our steak expert was very attentive and our food - by chef Dylan - was cooked perfectly to our liking.

We both had the filet mignon which was absolutely incredible cooked by Kris, our server Lauren was very attentive and friendly. Will definitely be returning!

First time here, I expected more, but was similar to TGI Friday The service was good but in no way premium It's just an above average chain, I would say it's over priced based on the experience. Wouldn't go back in a hurry

Food is great love the lunch time menu good value for money

Visited on Wednesday for my daughter’s 19th Birthday . Tracey was our waitress and nothing was to much trouble made us very welcome, great knowledge of the menu. Our food was amazing thank you chef Tristan. We will definitely be back. 😊😊

Great food, great service, Megan was amazing and incredibly kind. Our grill chef Dylan also did an amazing job with our food and our steak was cooked perfectly.

Lovely food, lovely steak expert Tracy, lovely grill chef Dylan - little undercooked but lovely

My 9 ounce rump steak had about 2 ounces of unchewable fat on it. Not what I was expecting.

Amazing service from Evan , food was lovely as usual

Great restaurant and only recommended! We were here for the second time because we liked it so much 2 years ago. The steaks are very good and have a great quality. You should also definitely try the delicious cocktails. Thanks to Evan and Tristan.

We had a fantastic meal tonight for my son’s birthday. Evan our steak expert couldn’t do enough for us. Thank you. We will see you again soon.

Beautiful food and company but possibly the best thing about the visit was Tracy 😍 the friendliest and most helpful waitress I’ve ever met! Gorgeous food, thank you Dylan and Alex. Will definitely be back!!

Evan was absolutely outstanding. Food was tasty and service was excellent.

Great service from Tracy, very polite and professional! The steak was amazing as always compliments to the chief Dylan

Tracy was the perfect host - warm and friendly. Thank you to Dylan and Alex for superbly cooked Rib Eye and Lamb. Top rate!

Excellent service from Tracy @ Thornhill who drinks tea after a night out :)

Great food and service. Steaks fantastic.looked after by the lovely Ilayda - thank you.

Nice place, food good service excellent. 100% recommend

13th birthday for my son and he loved it and had a special birthday sticky toffee pudding. Great food and great service! Tracey was great and food by Tristan was superb

Fantastic meal with brilliant service From Megan. Will definitely recommend

Good service from Tracey and lovely food from Dylan

Excellent as always, lovely food, lovely atmosphere, brilliant staff

Amazing staff and absolutely amazing steak! Super chill vibe and nice quiet meal out :)

My partner and I had an anniversary meal here and really enjoyed it, we'll definitely be back. The food was beautiful and steak cooked just right. All the staff we spoke to were very friendly and Tracy who served us was wonderful! The restaurant was clean and tidy and had a nice atmosphere. We didn't wait very long for our food even though we went on a Saturday night. Desserts were delicious too!

Amazing food and amazing service. Meg was great - best server ever. !

Lovely food, great atmosphere. Our waitress Tracy was lovely and made the experience very pleasant. Our chef was Dylan and both our steaks were cooked beautifully. Thanks both for a great evening. Would recommend the ribeye

Tracy was our steak expert. Very helpful and lovely and friendly. Our grille chef was Dylan. Lovely cooked steaks, were delicious.

Splendid service from Tracy and a delicious meal thanks to Dylan

Had a brilliant meal here. Tracy’s service was brilliant. And the grill chef Dylan was a really good griller 😎

Tracey served us and was very friendly and knowledgeable. The grill chef Dylan prepared our steaks perfectly!

Really entertaining someone nearly choked to death because they were enjoying the steak so much they forgot to chew it 🤣 10 out of 10 for food and service. Tracey was excellent great host.

Tracy's service was fantastic, and the food by dylan was superb, what a lovely evening,and made to feel very welcome. Thanks miller and carter Thornhill.

Tracy was wonderful going through the allergens list, she was patient and very informative!

Poorest M&C I've eaten in.Staff were friendly enough but the food was just ok and the restaurant itself was scruffy with food walked into the carpet and tables piled high with uncleared dirty dishes

Lovely place -food and service first class

Visited this restaurant for the first time Wednesday 4th September with 6 members of my family. The restaurant itself is very tastefully decorated with a soothing atmosphere, our food was amazing, I believe the chef was Tristan and we complimented him on the gorgeous steaks and burgers. Our waitress Tracy was so helpful and friendly, it really made a special occasion special. Will certainly come again.

Food was stunning. Big shout out to Tracy who served us, was super friendly and informative. And also to our grill chef Tristan who cooked our steaks to perfection!!!

Service by Tracy was first class and very friendly.

Tracey was a fab server - lovely and chatty! Thank you

Tracey was great! Very friendly! Lovely steak.!

So we entered the building 10mins early for our table and got greeted by someone I can only really say clearly didn't wanna be there, it was like talking was an effort for her she grunted and took us to our table, didn't tell us who our waitress was or their name just said there you go, toilets are there and walked off!. We then got someone coming over after 10mins of waiting to take our drinks order it's now about 2.15. it's worth noting that there were only 8 tables in the whole restaurant and 3 of those were either having desserts or paying their bill! It was dead quiet compared to usual. The drink eventually arrived (3 soft drinks) and she took our food order. We then waited over 35mins for our starters to come out! These were nice! They were gone in minutes as we were starving. We were sat there literally another 40 after we'd finished eating before the mains came out.. there was no one to clear the starters away no one to ask for another drink. It's like everyone vanished. Near enough 3.30 now and our mains arrive. Well!... All the food was cold, the chips were stone cold like they'd been in the fridge, the steaks like warm at best, the onion loaf undercooked and raw, the lobster tail was so overcooked it was like rubber! The steak sauce, well, there wasn't even a 1cm in the bottom of the pot! I was shocked but again no one around to tell! We started to eat as we were starving! They came half way through to ask I said it's all cold! She offered to re fire our chips to which I replied theres no point we've eaten half of it now. And not only that they forgot our 3 for £10 side of Mac n cheese! She also offered to bring us this but again whats the point when we've practically eaten our meals! She said she would take it off the bill! We weren't offered dessert and so we just asked for the bill! I'm shocked this was my favourite miller and carter! WAS! I've never had such a bad meal or experience here! And to top it off I don't think the kitchen cared as every time that kitchen door swung open all you could here was then having a rave/party in the kitchen!! So clearly their attitude and behaviour yesterday reflected in our food! They clearly couldn't care less!! Sorry to say I will be going to Cardiff bay from now on!

We had a fantastic dining experience at Miller and Carter in Cardiff Thornhill. The food was exceptional, and our server Evan was attentive, friendly, and made sure our evening was perfect. Highly recommend

Hadn’t been to M&C for years so didn’t know what to expect but was blown away by how gorgeous the food was and the menu choices . Big thank you to grill chef Dave, and of course such amazing front of house service provided by Tracy. Super friendly and made the atmosphere and service extremely pleasant. Thank you all x

Celebrated a birthday meal this evening. Fantastic service and food by Danielle and her team. A special mention to our server Megan who was fantastic!

Amazing choices, all cooked to perfection

The meal we had was quite nice but nothing special. The place was full, so there was a good atmosphere. The service was good but annoyingly americanised with an even more annoying american tip system at the end, which only added to the somewhat excessive prices.

Lovely place, great atmosphere and very child friendly. The service was exceptional. It was my daughters birthday and our hostess surprised her with a little dessert and candle (thank you Francesca) and my fathers allergy requirements were stringently met. Our food was cooked to perfection (thank you Alex?) but I didn't think much of the meat. I'm no expert but the cuts were a little gristley for me. Overall a lovely evening, thank you.

We had excellent service from our waiter and I feel bad I forgot his name but we were a party of 7 it was also my son's birthday and he made the evening even more special. The food was also amazing

This is our first time at Miller and Carter!The atmosphere here is very soothing and comfortable.The waiters here are very nice and attentive,especially Rachel. We ordered King prawns for appetisers.They are fresh and nicely cooked (seasoned well).My husband ordered a 50 day aged black angus beef steak and I had a 30 day aged ribeye.Both are fantastic 🤯mine are so tender and cooked very well (medium).This is the first time I tasted such a delicious steak!The 50 day aged angus beef is fantastic too!A very rich flavour and cooked very well(medium).Compliment to the chef👏👏👏 We had a wonderful night here and this is our 1st wedding anniversary❤️We would definitely visit again!

We went out for our youngest son’s birthday! The waitress (Tracy) was very pleasant and professional. Our steaks were cooked to perfection (grill chef Alex even Gordon Ramsey would be proud!) We were tend to all our needs. It was an amazing experience, thank you so much Tracy. And to make a great experience even better, the chef had prepared a special birthday dessert for the birthday boy! Absolutely fantastic!!!

Lovely lunch with daughter on a sunny day. Great service by Ilayda and lovely food by Shan. Great lunchtime menu such a shame too full for dessert

Great service by Ilayda and wonderful steak cooked by Shaun!

Tracey was amazing made our special visit so enjoyable

Always enjoy your Thornhill restaurant, special thanks to Tracy and Shaun, fab service as always

This time there the food was a little cold. Only one beer on, lots of lager ect.

Have had a few bad experiences with the chain before but today has been brilliant, our waitress Tracy was lovely and service was quick and food was excellent. Couldn’t fault a thing.

Ilsyda was wonderful. Very helpful and friendly. Thank you