Vanilla Lounge Cardiff in Cardiff

Ordered a monster shake and a crepe. The ice cream with the crepe by default was a cheap and fake low quality vanilla ice cream not Joe’s or any other good one. The monster shake was anything but a monster - just a regular sized shake. The crepe was nice but a small serving. A bit expensive for £13.50. Place was understaffed as well with a student serving and doing hospitality work which he wasn’t really trained in.

I ordered from here for the first time tonight. It was delicious. I don’t think the deliveroo driver was that careful but it tasted delicious 😋 we ordered the brownielicious, nut cracker and Reese’s

Second time ordering. Compared to first time, it was ridiculous! Waffle size was abysmal! The amount of strawberries & nutella as at least halved. Incredibly disappointed to say the least

I love the vanilla lounge, beautiful food and wonderful friendly service and gorgeous coffee - Maria Alonso

Went in and it was quiet, took ages to be served ( the woman was clearly stressed with online deliveries too) asked for an iced mocha and was given a warm hot chocolate, completely different to what I ordered, then the hot chocolate takeaway cup was covered with the hot chocolate as the lid wasn’t put on correctly which dirtied my white trousers, been here before with no issues but this time was a disappointment as I do love it here

First time visiting, with family (x4 adults) plenty of seats as we were the only ones here at 7.30pm, soon got busy though. Staff were young and friendly but a little slow at first, then more arrived as it got busier, we could clearly see they were getting a little flustered keeping up with the takeaway/delivery and in-house orders, as it is an open kitchen area not something we want to see or hear, maybe management could adhere to, going forward as a customer we dont need to see this. Nicely decorated, will say they need to keep the a/c on especially in this heat as it was very warm inside with little or no air coming in. Our desserts were fresh and plentiful. Would return again 👍🏽

Really beautiful dessert spot and cafe. The atmosphere is modern, classy and clean/hygienic. My sister and I enjoyed the red velvet cookie dough and mango sundae during our visit - both were exceptional quality treats at a really affordable price. Could tell a lot of effort had gone into the presentation of the desserts in particular the mango sundae with fresh fruit pieces and syrup!

Lovely deserts, great service. Decent value for money

Frequently missing half their menu too much of a hassle to order from

Didn't see the iced latte. Had the other items, but I don't think the iced latte was included. Food very nice.

The two desserts were excellent and well presented, enough to fill up any person. The service needs to improved just a little more. Entered the place but no one in site to say hello or point us to a seat . No menus on the tables either. Ordered my food which went fine, brought to table all good. A few customers came in but stood waiting until the One staff member came too serve. She should verbally acknowledge their presence at least. It was quite a warm day and inside was warmer so having the Air con on would be good. They have a massive LCD screen on the wall but it’s switched off . Regards to these points I would recommend.

Our order come and there was 2 kinder suprise waffles missing, the restraunt have said to message you for a refund of £20, we allways order from here and we have been told we cant have the waffles i have paid for that were missing from my order ad no drivers are coming back, we allways order from here and 2 of my kids are let down and i need a refund as its alot of money

My order just arrived, I ordered a vegan waffle, which, as per your menu, should come with a sorbet or vegan chocolate ice cream. However, upon receiving my order, I was served a regular ice cream, which is not suitable for my dietary preferences. Additionally, I found the portion size of the waffle to be extremely small compared to what I have received in the past and what is typically expected. As a loyal customer, I have always appreciated the quality and presentation of your desserts. Unfortunately, this experience fell short of those expectations. I kindly request that you address these issues to ensure that future orders meet the standards your establishment is known for. Thank you for your attention to this matter. I look forward to your response and hope that my next visit will be a more satisfying experience. my mother spoke on the phone with a staff member to ensure that the ice cream accompanying the vegan waffle would indeed be vegan. The staff member confirmed that they could accommodate this request. During the call, he also mentioned that there were no waffles available and offered to substitute with a crepe. However, we decided to proceed with the waffle. When we received our order, not only was the waffle portion extremely small and doughy, Following up on my previous complaint, I wanted to bring to your attention another issue regarding our recent order. Alongside the concerns about the small and doughy waffle and the incorrect ice cream type, we also ordered a honey crunch, which arrived with nuts on it. This inclusion was not stated on the online menu, leaving us confused as to why it was served this way. As a customer who values transparency in ingredient listings, this discrepancy was disappointing and contributed to our overall dissatisfaction with the order. I appreciate your attention to this matter and hope that these issues can be addressed to ensure a more accurate and enjoyable dining experience in the future.

Great big black americano for a decent price, Waffles are gluten free apparently, but as a celiac, I didn't take a chance. Looks lovely, I wish I could have :)

Extremely disappointed with the sundae. Extremely overpriced for basically whippy ice cream, bubblegum sauce and a couple of bubblegum balls. The churros were ok, little crispy but pleasantly nice even though they were cold. The dark chocolate sauce however was lovely.

Great place, with fab deco. Great coffee and waffle! And at very reasonable price. Highly recommended!

service was excellent and waffles are very nice

Really nice milkshake and looks great too nice atmosphere and will go back.

Lovlllaaayy deserts. But the cream was missing from the cheesecake

These guys take their time making your desserts. But everything I've had tastes amazing and the presentation is on point.

Been here on a few occasions and have always had great service here. Staff and friendly, clean and aesthetic interior, and the desserts are always at a great standard. Highly recommend taking a trip here!

Lovely little place, great staff, nice vibe & very tasty coffee.

Best desserts I’ve tried in cardiff

Excellent ice-cream parlour, good vegan, and gluten-free choices. Not expensive. Friendly staff. Well worth a visit. Highly recommended

Fab dessert. Can’t wait for the next one 👍👍

All my reviews are based on my own personal experience and are acurate and truthful Fancied a dessert so my son said these ! Big mistake ! I oreder vanilla milkshake .waffle with nutella and banana . Came at time given.no problems there First milkshake i left it ! Awful .no wat should milkshake be like that ive had milkshake from hundred of places including food places that dont specialise and they were all the same lovely But this was like water! ? No thickness at all infact i commented to my son it reminded me of when you get a macdonalds milkshake and leave it for half hour in car by accident and then its turned into a watery mess.! Nothing like a milkshake should be ..taste or quality. I suggest they try a few from diffrnt places to see how tbey should be .worst ive ever had and had to leave it! Waffle ..large maybe too large looks like they presenting bigger but quality again awful..over done on bannana which was bot fresg but so much bannana that it was soggying the waffle.jst overbearing..nutella was nice of course ..waffle bit thick again i left over half it lacked any real taste except unfresh banana. Ice cream pot. Jst standard little bit ice cream..usually they taste amazing from other places i tried but no. Overall i found it all awful and im 54 sweet tooth ive never left a vanilla milkshake in my life im addicted to them .should call it waterd milk.! And never left a deesert in my life and i love bannana .would never buy again i would pay more for quality however ither places charge same and deliver thick tasty milkshakes and tasty waffles.i know its not just me as my son said same about his milkshake although his cookie dough a little better he said his review will follow.ive given one star as my son did kindly ask for some white sauce for me and they did but i couldnt taste it lol or eat waffle lol..im trying to add photos of the watery milkshake as proof

First time trying this dessert shop. The positives are the store was spotless and clean and the staff member was very nice and polite . We ordered to pick up which should’ve been ready by 10:24 but we were still waiting around another 20 minutes till our order even started to be made after the two deliveroo were made before us . Once our order started being made we then got told that the waffles were out of stock , I know myself from working in a dessert shop it is possible to put items as unavailable on Uber eats and this would’ve caused less of a delay .We also didn’t receive cream for our cake we received ice cream instead . On another positive note the food was nice

Delicious, finger licking yummy-ness, heaven in a box!

Great food just took its time getting here

every tasted out of date and it was sour. worst food I've ever had

Churros were very savoury, crepe was old and tough. Very disappointed especially as it wasn’t cheap for what you get.

Cookie dough was more like a cookie than dough, also stuck to the paper underneath making it difficult to eat. Milkshake was nice.

Very lovely space and good customer service!

Had a family treat with the kids. lots on the menu. a very cosy dessert parlours. the food is lush, tasty, not too sweet with large portions. no, too expensive. yet the service and food were very expensive top quality. my cookie dough was fresh, mouthwatering, and soft. the pancake was cooled just right. soft and fresh. much better than kaspas service was polite friendly, and they know how to cook items well.

WoW this is the best faluda I have had in the country highly recommend I will be ordering again and again thanks.

Churros were surprisingly good, Nutella sauce was amazing, cookie dough was decent too. Can’t complain about quality at all. Only thing was the churro portion was quite small, 4 churros I think is a little tight, but the fact they were great made up for it. Thanks!

VANILLA LOUNGE ❤️ Incredible desserts I love you so much guys you made me and my girlfriend very happy recently the desserts were honestly exquisite and the packaging was a thoughtful touch honestly it was fantastic can't recommend enough and the desserts were so delicious did I forget to say how nice they are.

1st time ordering will be ordering again

Delicious but stingy with some toppings

Lovely dessert place. The food came warm, and was presented nice. I especially loved the kinder milkshake. Would recommend the marshmallow Waffle.

Very good place to chill and relax,

Beautiful & must visit place with your family and friends

I brought my children here on a school trip. We were really well looked after the workers and the owner catered for all of the children. He was patient, friendly and the atmosphere was very calm and relaxing definitely a pit stop for me any day.

Amazing place to eat love the waffles and has great staff

BEAUTIFUL ENVIRONMENT. 5 STAR SERVICE! Always pass by for my local milkshake and a cheeky waffle ❤️

Superb service, very friendly and professional

Amazing taste. Best staff. Would recommend 100%.

Service was amazing food was jus Leng looks nice inside will be coming back

Must try the unique taste of VANILA LOUNGE CARDIFF....

I had an absolutely outstanding experience at Vanilla Lounge! The desserts were exquisite, the staff was incredibly attentive and friendly, and the cleanliness of the lounge was impeccable. I couldn't have asked for a better dessert destination. This place deserves every one of its 5 stars!

Nice desert 🏜 shop. Love there tea as well.

It's been always nice having yummy delicious desserts 🍨 🥧 🍦 🍡 🍧 🍩 My kids go to play and love the hospitality of the owners My kids go to place Thank you 😊 for this place

I am very happy with the service and food I’m impressed atmosphere excellent service I would love to go again with my family

Amazing place, fab staff, dilecious food, my congratulations to the Chef and the rest of the staff! Very enjoyable meal, friendly & helpful staff. I wish to thank everyone involved in the preparation and presentation of our meal on Thursday evening. And I'm delighted to recommend this place to everyone should visit it.The great atmosphere with really nice people. Absolutely amazing!

Best place I’ve ever been to great staff great food highly recommended.

One of the best place to have your lovely cakes and desserts. Brilliant service

For me it’s the best desert shop in Cardiff, lovely fresh crepes and delicious milkshakes, well done guys keep it up

Wonderful place! The atmosphere is relaxing and is good for studying or gathering with your friends on coffee and dessert. The karak chai is super delicious!It is simply one of the best coffee lounge in cardiff. Highly recommended!

Beautiful modern outlook, cosy atmosphere, very friendly, coperatice, caring and attentive staff. However, Mian himself is a little bossy... We had great experience and quality both in dinning in and delivery. We will certainly visit again.

Great easy going staff , enjoyed what I ordered. Love the karak chai , coffee is of exceptional quality

Absolutely beautiful lounge in Cardiff. A lovely relaxing place to enjoy your favourite desserts. The croffles are delicious

Absolutely gorgeous cakes good portion and croffles so crispy lovely

⭐⭐⭐⭐⭐ “A heavenly experience at Vanilla Lounge Cardiff! The waffles at this dessert shop are absolutely divine. Perfectly crispy on the outside, soft on the inside, and topped with a symphony of flavors. A five-star treat for my taste buds! I can’t get enough. Loved the atmosphere of the shop. It’s gorgeously decorated! Nice colours , clean and great staff. Can’t wait to try the croffles for my next treat 😝 Highly recommended!” 🌟🌟🌟🌟🌟

Great atmosphere beautiful place brilliant staff, Really beautiful dessert spot and cafe. The atmosphere is modern, classy and clean/hygienic.

The croffles are so light and warm, perfect as a warm dessert- great recommendation by the owner. The coffee/ chai drinks are 👌🏽 can’t go wrong with Illys coffee. Serving size is plentiful on both drinks & desserts which is a relief to your ££. Seating is spacious and really comfy, feels private but without the gloomy feel that other dessert places have in Cardiff. Plenty of photo oops for the kids too with their cool pink motor and gold bike. Would recommend 👍

Whether you're dining or working, it's a fantastic place to be. Highly recommended!

There was a fly in the foot platter that was for my son.

DO NOT GET THE COOKIE DOUGH!! it is not cookie dough, it is a flattened cookie. Not worth nearly £10!!

Vanilla Lounge is a great little dessert restaurant that's recently opened up on Whitchurch Road, Cardiff. The interior is extremely high end looking and clean. They offer a large range of Coffees, desserts, hot drinks, soft drinks and so on. Parking is a bit of a pain as they're located next to a bus stop, Whitchurch Road is never the easiest to find a parking spot on so I'd recommend an alternative mode of transportation unless you live locally. Prices are on the higher end compared to other restaurants that sell desserts, however this is the only restaurant that sells exclusively desserts therefore I believe the quality of food is higher.

Excellent desert, cosy place, great service.

Been here before many times for the ice cream and hot chocolate but today me and my friends have tried their waffles and we really liked them 🙌 Good place to visit for occasions, very nice atmosphere and great staff. Gonna visit again soon 🤓 Hope you guys keep the taste consistent 😅

Good food good service friendly staff.

We visited on Friday and had an amazing Ice cream sundae. I have just been there to order the same and was basically given a bowl of Ice cream but charged the same. Wouldn't want to be ripped off again. Friday's is the lovely looking sundae and the bowl of ice cream was what we received today. How can you be given two sundaes that are miles away from each other. Very disappointed.

Had a croffle for the first time and it was really delicious. Received nice and warm, and in sustainable packaging. The staff was friendly and were working very hard but it was apparent they were understaffed so waiting times for orders were quite delayed. But will still definitely be ordering again.

I just ordered with uber eat and im so disappointed, The food quality was rubbish, the sponge cake was warm and no taste, the milkshake was flat and very liquidy like a cup of milk, and the worst was no forks no spoons and no straw for the milkshake!!!! How I'm supposed to eat and drink, not even a serviette, that shop is waste of money ,I don't recommend it to anyone 😒

We only had drinks but noticed attention to detail all over the place, including the décor, presentation of the drinks, and attentive service.

Great for ice cream and milkshakes. Waffles and crepes smelt delicious. Families or singles welcome

A highly recommended deserts red in the heart of Cardiff; absolutely divine deserts!

Very nice desserts , clean environment and friendly staff highly recommended !!

Had a very lovely afternoon here. The place is beautiful and clean. Food took a bit of time but it was worth it as the waffles were nicer than many of the other desert shops. The pink chai was really good. It was my mum in laws birthday and they made it nice for her. Also loved the theatrics with the bubble and smoke on the drinks, especially the kids. Lovely places for a family to celebrate. Thank you

A lovely Dessert Lounge run by a very friendly and welcoming family. The waffle and crowaffle we had were so tasty the kids loved them. Will definitely be coming here again when back in wales.

Beautiful dessert shop, clean and friendly. Definitely be going back.

We’ve been here a few times since it opened. The manager is lovely and very welcoming - his staff however appear to be very slow and untrained. Today, one member of staff had his AirPods in whilst serving customers, another female member of staff was stood around watching the guy rather than making desserts, we were waiting for around 30 minutes for our food (we only ordered a crepe and cookie dough) we watched as the staff members burnt the first crepe and left my cookie dough on the side to harden and go cold. I overheard the female staff member say to another customer that the food would be another 10 minutes so I quickly asked how long ours would be and I just got a sharp “I’m doing it now” from the male staff member. We never normally encounter these issues with Vanilla Lounge, tonight however was a disaster. In summary, the manager is amazing, the food tends to be great but it’s incredibly slow service and the staff members don’t really seem like they want to be there.

I promised my 2 sons that I would bring them to vanilla lounge for a well deserved Ice cream, and they both loved it and weren't disappointed.

Had a wonderful first experience. Ice cream and a classic shake. Delightful. Great atmospher. Friendly service. Will use again and again 😀

Enviting atmosphere. Friendly, fast service. Great variety. Very enjoyable experiance. Would visit again.

Very nice and welcome Mian served me with an extra extra special waffle very attentive with the details. Really nice place Thank you Mian

waffle was very simple, not worth like £11. brownie was okay but have had better

Brilliant service, the croffles are amazing and the only place in Cardiff serving these delicious desserts! Lovely fresh atmosphere, spacious- modern setting! Family friendly and the Joe’s ice cream was a hit with the children! Thank you for a fab visit, will visit again!

Highly recommended They serve the best croffles, best kardak chai, mojito,waffles, and sundae l. We ordered a few items off the menu it was spot on. One of the finest place, great environment brilliant staff clean and tidy service. Definitely will be recommending this place been there already a few times.

I’ve recently visited this desert place hoping to have a enjoyable experience , it was okay up until I sat in a table and noticed one of the workers touching and wiping his nose without gloves and continued preparing my dessert , furthermore he was on the phone as well which is hygienically concerning if that’s the way people are getting served. I would like some sort of compensation at the very least. Overall quite disappointed.

Popped in yesterday for a milk cake and tea and can honestly say the milk cake was delicious was not expecting that will definitely be returning

Loved Vanilla Lounge! Mian is doing an excellent job running it, and provided excellent customer service. Dessert came speedy, and was worth every penny. Looking forward to the next visit! Diolch Mian!

we had a wonderful chai and coffee. friendly staff, beautiful decor. highly recommended. 🌟

We loved this place! Perfect hangout in Cardiff to chill out and taste yummy deserts, waffles, crêpes...and drinks! Highly recommended! 🥮 🥞 🧁 🍰 🍦 🍨 🧇 ☕️ 🍵 🍸 👍😋