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3,25

Based on 446 opinions finded in 2 websites

3.3Ambience3.3Cuisine3.3Price3.3Service
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Came here for a meal with the family, we'd seen the inn before but never had thought to pop in before. We all chose different meals which all arrived in decent time. Our waitress, I believe her name was Jen, was lovely and very patient with my young daughter. Place has a lovely atmosphere and I recommend to anyone considering visiting.

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Linda J . 2024-08-08

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Ahhh I’m so disappointed because food during the week is brilliant but Sunday lunch today wasn’t the best. We got leek and potato soup which was quite thin and had no seasoning at all. It came with bread and butter but the bread was a burger bun which was stale. The mains arrived and the small pork dinner was fine no complaints from the person eating that one. The other two beef dinners again no seasoning, mash was very watery. Yorkie pud decent. The desserts were okay the sticky toffee pudding a little on the dry side but fine and the apple crumble no complaints. We also felt a little rushed we were seated at 12:20 and were out the door by 1. Plates were whipped away and next course at the table within a min. Such a shame because the food during the week is amazing so thought we’d give the Sunday lunch a try.

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Carla D . 2024-08-04

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Tasty meals as always! Always a good selection on the specials board too. Staff are great. Lovely outside area and perfect when we are having a bit of sun.

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Travelling foodie. . 2024-08-02

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The pub itself is so pretty , the owner is lovely however the food left a lot to be desired. I had the arabiatta with chicken which was tasteless, no seasoning and no or very little garlic. . Tasted like tinned tomatoes tossed in pasta. My friend had the corned beef pie and said it was just OK . The girl who came to collect the plates didnt ask if every thing was OK despite the full plates, but what she said was "do you want a sweet or NOT". It's a shame the staff couldn't have sounded interested in their customers .

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Sue M . 2024-07-19

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Excellently presented inn, host was very welcoming on arrivals. Great menu selection, all home made and fresh. Food was served very quickly, piping hot and excellent portions. Can’t fault the place at all

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Nick H . 2024-07-01

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Had a few lovely meals here recently. My daughter enjoys having her tea here on a Wednesday. Friendly staff , great service with tasty homemade meals. Really good prices with a big selection on the menu.

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Princesstaws . 2024-04-27

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Waited over an hour for our meals. Only a few people in when we arrived but some people that came in well after us were served within 15 minutes.ask the staff twice where are meals are they said that they were on the way after another 10 to 15 minutes still no meals so we left very poor service

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Departure77658 . 2024-03-08

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Been back recently , it’s been a few months . Good was great! Fresh tasty and hot. Staff lovely as always and the fire was roaring.

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Princesstaws . 2024-02-24

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Food is disgusting no flavour and dry the only okay part was the garlic sauce that came with the starter. Dont understand how you can forget to cook a childs meal when the place is basically empty. Should of been a sign not to order in the first place.

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Jack H . 2024-02-17

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placed our order then when food came they forgot to cook my granddaughter’s food she only 15 months old. so here we are with our food my god wished they hadn’t bothered . Corned beef pie been heated in microwave soggy 🤮. Chips half cooked left plate full. My sons food was worse then mine he’s had sausage and mash it was rotten 🤮. He went to cancel my granddaughters food and said can we pay the bill they had the cheek to ask us to pay for my granddaughters food and take it with us he said don’t think so.

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GlobeTrotting667935 . 2024-02-17

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Great food. Friendly staff. The food is homemade and represents great value for money. The specials board included sizzling platters (which smelt great when going to other tables) food was fresh and arrived hot.

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Paul J . 2024-02-17

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Third time here in the last three weeks, lovely and warm, friendly staff, good value, good food, good service

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Sue-e-mt . 2024-01-07

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We went to the Waggon for an evening meal for our wife's birthday, s (twins). The pub is lovely and welcoming as were all the staff. We each had different starters and main courses. All our food was lovely. Great evening and will go back again

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Ken L . 2023-12-18

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A lovely pub! Staff really friendly, made us feel very welcome. Great pint! Menu fantastic. Lovely beer garden. Will definitely return soon.

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MDJobson . 2023-11-16

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A very well run, clean, warm, welcoming place. Lovely Sunday Lunch and staff couldn’t be more helpful.

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Yvonne B . 2023-11-05

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Had a mixed grill here last night 13th September 2023 at a price of £14.95 and it was really poor the steak was tough the lamb cutlet was so thin you couldn't get any meat off it but the biggest disappointment was the items that were missing! I was asked if I wanted peas or salad, neither were on the plate. There was supposed to be black pudding and onion rings but again they were missing. Really poor experience. My wife had the chicken Kiev which was dry hard and over cooked and looked as if it had come straight out of a box of two from a budget supermarket. The staff are lovely the pub itself has always been welcoming but last night the food was a major let down. Yes we should have complained but we aren't the type ! So our loss and lesson learned !!

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Bill D . 2023-09-14

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We went here as the other local pub service was ropey the last time we went. I can safely say we won't be going back. Food tasted OK however they forgot the starter then the steaks were over cooked and they even managed to over charge us. Place reminded me of faulty towers avoid at all cost

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andyandjanice69 . 2023-08-24

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Great traditional pub, great food. Went with my wife after being recommended by friends. We didn't know about this place as it's hidden off the main road. Will be back. Would recommend.

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John S . 2023-08-02

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We went for Sundays lunch and had a table of 4. Everything was normal to start with until we received our meals. 3 roasts and 1 lasagna. The older lady who waits on tables is extremely rude. It felt as though we were a nuisance by being there. I have never had a waitress be so rude and blunt with me - unbelievable. Also the table system means that the staff shout your name out - very strange and made us feel uncomfortable. It became a running joke as we were there. 2 meals came out and then 10 minutes later the final 2 meals. The roasts were very average. No additional veg or gravy were provided, just bog standard. The mash was extremely spicy and we genuinely think the chef spilt pepper in the mash by accident - I have never had mash like it - strange. There was another waitress who wore a top which had all of her back exposed - unprofessional and made us uncomfortable. She also seemed drunk/high as she was speaking to herself and being generally strange. We ate our food what we could and then again 2 plates picked up, and then the other 2 left for another 10/15 minutes. Very inconsistent and poor. We then ordered deserts and these took over 20 minutes to be brought to us. Bang average again. Treacle was far too sweet. Portions very small for the price. The bill was the quickest thing that came to us - shock! It was slammed on the table. We paid up and could not leave quick enough. The staff need to smile because I have felt more atmosphere at a funeral. I have been here a few times and always had a good experience however after this time I will not be attending again. New management perhaps? I would advise they read the recent negative comments before too many people are turned away. There are close competition nearby (Engine Room & The Ship) which are very nice which I will be going to next time.

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George F . 2023-07-31

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Waited 1hr 20mins for a jacket potato and light bite fish and chips with hardly no one in aswell, plus this is the second time this has happened never again.

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Discover25321527322 . 2023-07-09

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Worst meal ever had. Been going years but will not be returning. Left whole meal. No one came to ask how food was or why we weren’t eating it. Never had such a horrid tasting Diane sauce. Burger and chips over cooked

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Beverley D . 2023-07-04

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We stopped off on a lovely sunny bank holiday Monday, As someone who has to be careful with gluten for health reasons, the staff were brilliant. As soon as we mentioned in 3 members of staff were able to tell me what was gluten free and offered to double check with the chef. The menu is extensive and there is lots of choice. We opted to sit inside and the interiors are beautiful, lots of space between tables and a lovely ambiance. As it was lunch time, I opted for a jacket potato with beans, which came with a very fresh side salad and coleslaw and my mam opted for the hot beef stottie. The slices of beef looked lovely, they were very tender and chunky. This was also served with chips and a the choice of a side salad or peas. As designated driver, I only drank water but my mam had a large pinot with soda and the total came in under £25. Couldn't fault it at all and can't wait to return. Thank you!

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CarlyMullen . 2023-05-29

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Nice meal.steak &ale pie .friendly atmoshere and nice staff .reasonably priced as well..it got quite busy as the nightvwent on pleased they squeezed us in as we never booked up

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Roseyhew1986 . 2023-05-25

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Really enjoyed this today. Had the southern fried chicken burger and it was spot on. Couple of drinks and great service.

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Princesstaws . 2023-05-15

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Never had a bad meal here. Our new go to place over the past six months. They're often busy, and occasionally we've had to wait to for a table, but it's always worth the wait. Staff are friendly and the food is always fresh and piping hot. On our last visit, I opted for the chicken supreme in a tarragon cream sauce from the specials board which was tasty and enjoyable. My daughter had the Whitby Prawns starter, followed by honeycomb cheesecake which see said was one of the best she'd had. The atmosphere is also as good as we've experienced. Recommended for couples and families, but book!

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Paul J . 2023-05-02

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Absolutely dreadful Sunday lunch. Servings were very small, meat was that thin it could be used for tracing paper and beyond dry. Nothing on the plate had any taste whatsoever. Staff didn’t have a clue and as such was pointless trying to raise issues as they were struggling setting the tables. Entire family is still suffering dreadful upset stomachs 3 days later.

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A Q . 2023-05-02

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I’ve just returned from lunch at the Waggon - we have been here lots of times and never could fault a thing. The place was always packed, not today. Empty car park, very few occupied tables. Service was spot on, staff lovely. The prices have shot up (maybe to be expected), we ordered our usual hot beef sandwiches and the scampi. All three meals were dry as bones. The bap was stale, hardly any gravy inside, the chips were stale and my side salad would have fitted into a spoon. The scampi was hard and chewy, same issue with chips. I paid and fed back on the issues to the staff, who said we could have asked for more gravy, which is true enough, but nobody came and checked with us. What a real pity as this used to be a fabulous pub of choice.

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Lynn D . 2023-04-14

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Great service, we were looked after particularly well by Josh... A good, filling Sunday lunch for £11. Drinks were quite expensive but otherwise it was pretty good value in a nice cosy pub

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David S . 2023-03-26

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Visited with my daughter for a few drinks and an evening meal like we do most Wednesday’s. We went for the hunters chicken, cooked lovely. Nice big portion, and the southern fried chicken burger. Couldn’t fault it as always. Really reasonable prices and always a...

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Princesstaws . 2023-03-17

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We came to waggon on the off chance as never been before and lived locally for a year or so. We had the fish and chips and the hot beef sandwich Food was piping hot the cod was massive and crispy the hot beef sandwich...

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Terry-Taws . 2023-02-24

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Just got back from a visit to The Waggon Inn in Gateshead with the wife and family and I can't hold back from my experience. I ordered lamb cutlets from the menu and was never given the option of anything else so I assumed it...

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Daveyive1211 . 2023-02-22

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Recently visited the Wagon Inn for lunch , lovely pub, clean, well presented, food decent quality, Unfortunately does not appear to be seasoned ie Salt and pepper before cooking so in my opinion leaving quality ingredients tasting bland!!! Report my views to a member of...

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W9203UOsandraw . 2023-02-21

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Very disappointing visit today and not worth the £73 bill at all. Whenever we ordered drinks, or the meals or dessert, what's your name, what's your name, it became a joke around the table. Why not give your tables numbers if you have trouble remembering...

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Lanzerote . 2023-02-21

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we have been a keen customer fot manys with only minimul faults last week was a shock beer a'£5 apint was nice but as responible persond not drinking driving a pint of coke was almost just as exspensive my meal of gamon chips etc was...

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NIGELTYNEANDWEAR . 2023-02-20

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Visited yesterday for tea , been a few times and not a problem but this time had the lamb cutlets they were not cooked properly they were raw , I told the staff but they just said ok I’ll tell the chef , I’ve been...

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Crazysue1 . 2023-02-19

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Been here couple times but absolutely need to tell you that dawn is bloody class and also they have Dr Pepper zero to have with ya Diet Coke!! But the hospitality is lush and I’m a local :) x love ya all! X

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Sarah R . 2023-02-11

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Yet again another lovely meal. Really decent portions, piping hot. Great staff and just a thoroughly enjoyable Saturday evening out.

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Princesstaws . 2023-02-08

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We visited here just before Christmas, I have only now found the time to write a review. We went for a late lunch , the place was pretty quiet, no problem for us. The waitress who served us didn’t leave the best impression, “ just...

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Gloria M . 2023-01-09

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We had a lovely meal here last week, we decided to go out last minute, we are very glad we chose here. All 3 meals were really good. We ordered a mixed grill, lamb cutlets and gammon steak. All were cooked the way we like...

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allstott . 2023-01-09

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Excellent food as always . Welcoming , warm and cozy by the fire. Have never had a bad meal here. Service great from bar staff and waitresses.

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Princesstaws . 2022-12-30

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Friendly and warm environment Food spot on and good value for money Get the applepie 🍨 sundae❤️‍🔥 Philly steak Mixed grill Very filling Good service Will defo come here again

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sazzledazzle1 . 2022-11-06

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This was our first visit with friends last night and can honestly say that the mixed grills are absolutely delicious and brilliant value at £13.95 loads of different meats. Also the Gammon and chips were massive portions. Also I would like to say how friendly...

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djd1964 . 2022-11-05

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OMG! The food is absolutely beautiful we got the 2 meals for £10.49p Gammon chips and trimmings probably the best piece of gammon I’ve ever had so juicy would recommend this pub to everyone for good food

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93aileenp . 2022-11-03

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One of our favorite locals. Excellent value for money. Food was really tasty . Always a warm , friendly environment. I had the Aberdeen Angus burger and hubby had the leek sausages ( which is one of my faves normally)

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Princesstaws . 2022-10-31

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I was a regular here before covid as worked nearby and everything was always first class . Visited today and so disappointed. Our drinks were brought promptly but waited 15 minutes for someone to come and take our food order and in the end we...

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Z2349RFgailb . 2022-10-06

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Our family often visit the waggon. There was 6 of us there on Wednesday. 3 of us ate. My son had the corned beef pie then apple crumble for desert. My daughter had potato skins and then a chicken wrap. I had the light bite...

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Princesstaws . 2022-09-30

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Went to this pub for tea and had beef stottie and chips....Service was fab and meal was tasty However by the next day we both has chronic stomach pains and horrendous diarrhoea which went on for the rest of the day...... Gave the management a...

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susansV8138FO . 2022-09-11

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Visited regularly before Covid and got best fish and chips and home made pie anywhere in North East But not now Food was poor, fish was un- eatable and with oven chips, mixed grill very disappointing , chicken burger worse than Macdonalds, fillet steak cremated,...

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F476GLkenw . 2022-08-20

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Popped in yesterday afternoon for a quick bite to eat, staff were friendly, they had a decent selection of drinks on offer and for the price of the food and the quality as well you cannot fall off. First time visiting but it certainly won't...

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paulfM4699TI . 2022-07-18

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Omg what can I say about todays lunch. Our whole family loved it. The Yorkshire puddings were amazing! Will be back next week. Keep it up.

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Princesstaws . 2022-07-17

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Great meal. Lovely atmosphere. Hidden gem. Well worth a visit. Definitely go again with other family members

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Amy S . 2022-07-16

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Had a great lunch here and the staff were friendly and efficient! We will definitely be returning when in the area! Thanks guys!

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Eleylo . 2022-07-16

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Had a lovely meal tonight had chicken skewers and they were lovely and the fillet steak was lovely as well lovely staff and friendly

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T126PRdebbieb . 2022-07-16

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Friendly and helpful staff and the food was delicious! Will be returning next time I’m in the area!!

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Freyaherrmannx . 2022-07-16

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Visited with Friends, Sunday lunch was amazing. We were all impressed. Staff super friendly, will visit again

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ezmeeevee . 2022-07-16

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We visited the wagon on Sunday for lunch and the food was excellent, staff were very accommodating to my daughters dietary requirements! Thank you for a lovely time xx

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alessiah967 . 2022-07-15

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A wonderful traditional British pub done as it should be. Simple quality and welcoming staff, we will be back!

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822broganh . 2022-07-14

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We have been coming here for years. Not been here for a while. We came to the Waggon as the Engine room was fully booked. The Waggon was empty, so that says everything. I ordered mince and dumplings with mash. It was just a load...

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carolbC1862BU . 2022-07-08

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Disgusting the way I was spoken to from a member of staff with black hair. Blunt and shot down when I spoke. Absolutely vile she should be ashamed of herself.

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Dhopper98 . 2022-07-06

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Nice pub but the food is a complete let down, orders a Cajun wrap with chips- most tasteless and dry chicken I’ve ever ate and exactly the same For the southern fried chicken burger, at least the onion rings where nice 🥲🤦🏻‍♀️

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Ajnewt1 . 2022-06-14

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went on sat night for my sons birthday 1st time at this pub, pub looks lovely but unfortunatly food not good and service even worse. Garlic mushroom starters x2 were just say warm fish and chips x2 chips were nice fish was under cooked in...

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margaretb725 . 2022-06-04

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Gem of a pub! Absolutely love this place . Perfect to have on our doorstep. Meals are outstanding value and the staff are all lovely and always go above and beyond. Prices are excellent too.

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Princesstaws . 2022-06-02

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Arrived without booking for a table of 8 and they managed to accommodate us. Service was very good (very friendly) and quick to take our order and deliver the drinks. The food was piping hot and very nice. Would recommend the southern fried chicken burger....

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Raveydavey1982 . 2022-05-30

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Amazing place for food, staff are so friendly such a popular place people always walking in for a table, hot beef sandwhich was so tasty and good portion size, menu has a lot of range will definitely be back

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livvyfaye . 2022-05-11

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Lovely food in the wagon food was beautiful chicken was tasty and Mac and cheese as a side was beautiful friendly staff too Carl dawn were lovely friendly made us welcome

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K991648538 . 2022-04-08

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Been going to The Waggon for years , food always lovely. Took a couple of friends, food was awful, corned beef pie had an almost 2 inch crust, when staff came to take plates away they asked if everything was ok, we mentioned pie she...

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CarolS4580 . 2022-04-06

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Food was amazing got the big Mexican and my friends got the macxcalubur we couldn't fault it. The staff was amazing Karl was amazing couldn’t do enough for us. And the ladies on the bar shaunie and georgia where very lovely and happy to help....

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kurt M . 2022-03-31

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poor Sunday dinner. Not what it used to be! Took about 40 minutes for the food to come and when it did it wasn’t very nice! Lumpy mash potato, dry meat and Yorkshire puddings tasted straight out the freezer!

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Harryabba12 . 2022-02-27

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Haven't been since well before Covid. Sorry to say gone downhill. Meals not as good as when John had The Wagon. Afraid we won't be back. Does anybody ever read these reviews to improve things!

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Geordie112 . 2022-02-24

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Great food. Very friendly and helpful staff. Welcoming and accommodating. Nice pint and all at a reasonable price.

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IainMintyMinto . 2022-02-15

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Oh what a devastating plummet from the usual high standard. This pains me to write this but I felt I had to put pen to paper in the hope the management will read and address the issues. Arrived and stood at the podium waiting to...

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jimmyg2299 . 2022-02-13

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We visited today as a family of 10! Seated at a lovely table and drink orders taken promptly. We then ordered our food and there was a mixture of meals ordered, fish and chips, curry , salads, chops and 2 kids meals. My son has...

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Liz C . 2021-12-31

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Lovely staff, lovely and clean, Covid safe, great food options! Lovely and Christmassy too! Thank you when I'm next up ill definitely be back x

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Anonnymousx . 2021-12-20

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We booked a table for 20 people. Great service and very accommodating. Bar staff offered to take a full group photo and allowed us all to get our food at once. Would definitely come back again for massive group bookings.

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-Chloejess12345 . 2021-10-02

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Just been for Sunday Lunch there was a party of 18, the meals were fab staff and service excellent, we will be visiting again

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H2353YAannew . 2021-09-19

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Visiting the area and read some of these reviews and decided this would be a place just to pop in for a pint rather than eat but how wrong could we be!! Started with a drink, wonderful friendly lady behind bar so ended up ordering...

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Hynes47 . 2021-08-21

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I have been here before and it’s always been good. I travelled 250 miles from London and it was my first stop en route to see family in Gateshead. I had no booking just walked up. 4 of us. Car park packed. Pub busy. Such...

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Escape52305277525 . 2021-08-21

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So my other half and I visited this pub. Having driven past it many times we had always said we should pop in and see what its like, so we did. I really wished we hadn't. Service was very fast which was surprising. Whilst on...

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RichDee1111 . 2021-08-16

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Service very slow, having waited half an hour for someone to take our order, Another long wait for food which was very average. We asked for the desert menu and waited eventually we got it and waited so long again for someone to come ,...

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RayW199 . 2021-08-04

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Never left a review of a restaurant before but I'm just absolutely blown away by how bad our meal was last night. We've had multiple visits over the last 5-6 years at this place and awful thought it was lovely, but last night was the...

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wandernessblog . 2021-07-31

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Had a lovely meal here for my grandson's birthday. Party of 5 with 2 young children. The service was fantastic, timely and friendly and the staff made the birthday boy feel really special. The food here is always amazing. Can't praise The Waggon enough.

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726ailsab . 2021-07-09

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Poor service, meals not brought out together, incorrect items and lack of condiments. Food was OK when it arrived. Drinks service slow. Covid rules re masks and bar service not adhered to.

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denreay . 2021-05-29

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Myself and my wife visited the Waggon for the first time, what a lovely place to go and have a meal. Staff are really nice and the place is lovely and clean, plenty of space between tables and sanitized straight away for their next guests....

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Richardyvonne1963 . 2020-10-29

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Had visited this place for over10 years, knew it had been taking over so thought nothing should change. They never have anything and always say they were in a meeting so pies weren’t ready, they had a power cut etc, not just a one off,...

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Desmond66121 . 2020-10-24

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6 of us ate here Saturday night. Very last minute booking but the staff went out of their way to make a table available for us. It was busy but we didn’t wait long for our order to be taken and food arrived quite quickly....

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GatesheadOscar1 . 2020-08-30

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Visited Saturday night for a very last minute booking. We had been let down in town and staff here were very accommodating for 6 of us and managed to find us a table. The staff here are very helpful and will always do their best...

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paulisa1970 . 2020-08-30

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Lovely pub. Cosy and welcoming. Couldn’t have asked for better staff. Friendly and attentive. Happy to help and all with a smile. The pub was nipping clean and such attention to detail in its fixtures and fittings. Even though I had to come on my...

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Dadslass . 2020-08-25

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What a shame! You really let yourself down tonight and I will not return! You have lost a regular customer because of your very bad customer service tonight. I’ve been to the wagon in many occasions for large family gatherings, work outings and for smaller...

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tjohnson_12 . 2020-08-25

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We visited The Waggon Inn for a family meal after hearing good things. We were not disappointed. Upon arrival, we were greeted at the door and seated. Our table was spaced at least five metre distance from the next, so we felt safe. The staff were very attentive from start to finish, the food arrival quickly and was piping hot. I had the cajun butterfly chicken which was very nicely cooked. This was our first visit out since lockdown, and we felt safe and thoroughly enjoyed out whole experience from the food to the welcoming of the staff. We have re-booked for next week and could see this becoming our new "local"

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Pete071964 . 2020-08-20

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There were no visible, marked disabled parking bays. There is only one way in and out, making social distancing impossible, if someone is going in at the same time as someone else is coming out and you have to run the gauntlet of smokers outside the entrance. Sanitiser is available throughout the pub. Our original seats were very uncomfortable and we asked to move, which we did and the result was much better. There was a nice breeze coming through the open windows. However, there was also a degree of cigarette smoke coming in, from the smokers outside. If Corona virus doesn't get you, lung cancer will. Some members of staff were not wearing masks and whilst this may not be compulsory in the hospitality trade; common sense ought to prevail. As the virus is most readily spread by minute droplets from the mouth, someone standing over you whilst you are seated, can easily distribute those miniscule particle, whilst they talking to you. Therefore, a mask should be essential.The food was very nice and I had a lovely piece of Salmon; though my full salad accompaniment could have been a little more imaginative. For an expensive £2.50, our lime and sodas could have done with a lot more fizz in the soda, as they were virtually flat. The menus were standard and not single use. As they were not laminated, I find it hard to believe that they were continually cleaned after each use, without them showing signs of rotting away. Having been to a number of eateries lately, I felt the least safe here.

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holidaymanWashington . 2020-08-18

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Hadn't booked and was a bit wary from some poor reviews recently added but couldn't have been happier with my visit. Me and a friend hadn't booked but they said a table was due to be free. It had just stopped raining so we asked to wait outside and the member of staff wiped down the very wet table and chairs for us. We ordered drinks and were told the table would be available as soon as it was thoroughly cleaned. We did wait a little while for our food but it wasn't a problem. The staff were very helpful the whole time. We'll definitely be back.

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Jancee1955 . 2020-08-17

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Called in by chance whilst passing and was impressed. Friendly staff Quickly shown to a table ( a few reserved signs so popular) and browsed the menuChose the home made Steak and Kidney pie and the Missus has the Corned Beef Served up quickly and devoured with gusto. Looked around and the other diners seemed to mirror our appetite Great little find and worth the return visit in the future

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F4225RPmikem . 2020-08-15

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Booked a table to take advantage of 50%. When we arrived we were taken to our table, drinks orders were taken then 10/15 mins later food order was taken. We waited nearly an hour for our food to be served. The food was nice and hot and tasted nice. During the meal we had 2 half glasses of coke and had been charged 2 different prices with a difference of .40p!!!The reason for my not returning is there was absolutely no social distancing. The tables were next to each other with less than 1 meter between some. The staff were friendly but only 1 out of 5 was wearing a face covering. When leaving the restaurant we had to squeeze past people who were queuing to get in.The restaurant has ample space to move tables around to make it a safer environment for customers but I feel other than taken orders at the tables and putting a couple of bottles of sanitizer around they havent followed any social distance regulations.

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julieandkev01 . 2020-08-11

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We visited The Waggon as our first meal out in 4 months thanks to lockdown. I’d seen photos on Facebook of the lovely renovation of the beer garden and after looking at the menu online, we decided to give it a try for the first time this week and take advantage of Boris’ eat out to help out deal. Booking over the phone was no issue and we were really looking forward to it as we’ve not eaten out for ages. On arrival we waited at the entrance to be seated. This took around 15/20 minutes but we could see they were busy and understand there is extra pressure to fully sanitise tables after each customer so we didn’t mind waiting. Once seated we decided to take advantage of the 50% off deal and go for a couple of steaks from the grill menu. We then sat for around half an hour waiting for someone to take our order (we had no drinks or anything at this point). Again, we chalked this up to them having to get used to new restrictions and did not complain as they were clearly very busy. Eventually we placed our order and were then told they didn’t have 2 of the steaks we had ordered, they only had 1. Fine, we changed the order to a different steak. We ordered them medium rare. We then waited a further half an hour or so for the food to arrive by which point we were feeling a bit frustrated. It was busy but not completely full and the people around us were all also getting a bit frustrated at the slow service. When the steaks eventually arrived they were completely overcooked and tough and really just not that pleasant to eat. I tried to speak to someone but no one came near our table again for us to be able to. By this point we had been waiting around an hour and 20 minutes for our meals and we were really hungry so we just ate what was there. When the plates were cleared they asked how the meal was and we told them honestly it wasn’t great it was very overcooked but no one came anywhere near for us to tell. We just asked for the bill and when it came they had deducted the 2 soft drinks we had had from the total. I totally appreciate that there are new restrictions in place and that it was busy but the food and the service were both very poor and unfortunately, this first time visitor won’t be back as there are far nicer pubs in the area. We appreciated the small deduction in the bill (very glad we weren’t paying full price for the food anyway) but an apology would have been better rather than the rather abrupt attitude we got instead. A real shame as the pub looked lovely.

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Katie-DArcy1 . 2020-08-04

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We arrived without booking and managed to be seated straight away. Hand sanitiser available upon entry. We were guided to to our table and given a menu. The pub offers table service, we ordered our drinks which were presented to up promptly by a friendly member of staff.We ordered our food and it didn’t take long to be served to us. The food was delicious with generous portions. I opted for the Homemade Chicken Curry, it was well presented and tasted great.The prices are very reasonable, staff very friendly and the food delicious! Highly recommended.

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ashleyCLS . 2020-08-01

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we came here regularly even for family meals for parties , and never had any problems , we went back after lock down for our first meal out , wish we went else where , we reserved seating over the phone days previously , to be told to sit else where , then got asked if we wanted ice and lemon in the pepsi , we said no , they brought ice and lemon then made us look like liars when we sent it back , asked for one condiment each , only one brought out , salt two tiny packets and one already used packet , got sat next to a radiator which was on full blast when it was 18 degrees ?! ordered three mains , two were correct, one was advertised as lamb cutlets, they gave us chops which are much cheaper than what they are charging for cutlets , they were full of fat and bone , unedible , got made to feel stupid , two of use tried to find meat , got told we left a full chop which we did not it was the fat and bone that was left ! £3 took off the bill so we paid £6.95 for veg ! then felt rushed to finished , never again !

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Kirstyla1990 . 2020-07-18

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My self and partner booked here today last min. Food was lovely, staff very friendly and a had very welcoming feel. Already planning revisiting with the family. Thanks guys

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dandee123456 . 2020-07-11

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What a lovely place ! Food fantastic, bar staff full of smiles very pleasant. Lovely place spotlessly clean

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U1635JSnicolam . 2020-03-18

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Visited the waggon inn this afternoon for afternoon tea which I must say is one of the best I've had everything lovely and fresh with as much tea as you can drink all served by lovely friendly staff. You have to book it at least a day before and they give you a few options for your sandwich fillings of which you choose 3 so at least you know your going to like them and for the £10.95 price tag a bargain all 4 of us came home with a goody box we just couldn't finish it all. Get it booked you wont be disappointed.

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118pamg . 2020-02-24

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18 of us went here today for lunch. There is a ‘light lunch’ menu and a more substantial,menu. I have to say the light lunch steak and kidney pie with veg was ample for me, although I managed a apple and rhubarb crumble with custard! Lots of choices on both menus. We all enjoyed what we had, whether it was jacket potato with prawns, salmon fish cake or steak pie. Staff were great, very pleasant and accommodating. We will be back again. Plenty of parking and reasonable prices

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maturecouple60 . 2020-02-24

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3,0

395 Opinions

location-iconUpper blue mall , Metrocentre , Gateshead , NE11 9YG
British

A great, cheap and cheerful, good value breakfast, as a great break from some shopping in the Metro Centre. It is a big pub, so plenty of tables, including lots of booths which give a nice touch. Bet

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