The Village Store in Rossendale

Been here a few times over the years and it's a lovely cosy eating establishment,food today was good but a little let down by service from the staff,they were friendly enough but nearly 10 mins after been taken to our table not one person asked us if wanting drinks ,it's basic customer service . We had to ask for them to come over and once served with food not once came over and asked if everything ok. 4 staff chatting away with each other. Just needs tinkering with the staff that's all. Also don't like the idea they put a service charge on your bill without asking you ,not many customers will see this on the bill, it's quite sneaky to be honest.

Rather disappointed, especially after reading the other good feedback Firstly the atmosphere was rather non existent with only 2 other people in and was rather cold, needed to leave coat on. Service was ok, but staff were absent from the restaurant and bar area for most the time, seemed like they only came out to bring food and seat new guests so we're not available. I had the beef & ale pie , very disappointed, the contents was very much like a Heinze beef big soup !! Seriously the meat content was just little flakes , not chunks as would expect!! The chips were very dry and crispy not fluffy potato !! My mum in law had the fish n chips , same again with the dry chips, far too much batter compared to size of fish , and the peas were inedible from being dry , hard and flavourless. We did raise the issues and was given a £2.99 reduction on the bill !! Not happy but not one for creating a scene - we just learn not to revisit or recommend. Maybe we just picked a bad night !! I guess so judging from other reviews, although a lot are from some time ago.

Used to be a favourite go-to spot. Returned for the first time in around a year, food was meh, coffee couldn’t finish (latte was v milky), they’ve also changed the sausages. Service was okay. Not bad but probably won’t be returning.

Used to be a favourite go-to spot. Returned for the first time in around a year, food was meh, coffee couldn’t finish (latte was v milky), they’ve also changed the sausages. Service was okay. Not bad but probably won’t be returning.

Lovely place ,great food,friendly staff. Recommended

Lovely place ,great food,friendly staff. Recommended

Always lovely food and nice cheery service. Visited the ladies toilets today. Not a great experience. Stairwell looked unloved and in need of a lick of paint. Loos looked like they hadn't been cleaned since 1860! Not very nice. Need a bit of TLC and Flash! Partner said the Gents were not particularly clean either. Shame as it's a really lovely cafe.

Great food as always the cheese and onion pie was delicious and the rarebit sauce gave the dish a great touch. Highly recommend

I took my wife and Grandson for breakfast , I like the food here and looked forward to a nice breakfast. The food was nice, not wow but pleasant enough. Two of us had scrambled egg on toast , and were disappointed to have the egg on just one slice of toast, which to me made the meal expensive. My grandson had the breakfast burger which wasn't to his liking , leaving half the offer. Along with coffees the bill was £32 including a service charge , for what is a cafe, seemed expensive .

Ordered takeout, food arrived hot which is about the only plus point. Cheese pie with chips allegedly home made? Had better out of the pound bakery and the chips were so hard you could literally break windows with them! Bacon cheeseburger and fries, the beef patties were so dry I actually thought I was eating jerky and I suspect there maybe a national salt shortage in the coming weeks with how much the village store had used, the pretzel bun was as dry as a 6 week old loaf left out in the sun. Maybe they should rename this dish the dehydrated salt burger? First and last time we’ll be ordering from here. £36 and over an hour wait. Do yourself a favour and just don’t bother with this place

Called in to The Village Store to try out the Pizza Night deal. Great choice of pizzas, side dishes, and beers. Good food, good service, and a relaxed atmosphere. The best way to start the weekend.

Three times recently we have visited and each time the service has been dreadful. We used to love this place so gave them the benefit of the doubt by returning. We waited an hour to be served food on one occasion, walked out on another because no one came for our order. Prices have increased greatly, we won't be going again.

4th July did not disappoint. Welcomed by a lovely young girl, well mannered, polite, attentive and so courteous. This morning I came over from Burnley exactly for two reasons— the service provided (2nd to none) and the food. You can get good food anywhere (not the steak and eggs dish because that is actually unique to here and it’s amazing)… but the service and how you’re treated is just perfect. I had a horrific morning and it is the little things— she probably didn’t even notice what little things make such a big difference. All whilst she’s not stopping, working, continuously doing something. None stop, but takes time to make the time to be nice. What a good world we live in.

We always loved this restaurant and the food on this occasion was cooked very well with nice ingredients, for the first time I didn't fancy anything from the starters and the steak on a stone was gone and replaced with cooked steak. I had the whitebait for starter which were ok, as far as they go they were really good. The steak was cooked well and I had no complaints. All I can say is we weren't fans of the new menu, we found the previous menu to be very cosy, the new format seemed like the soul was lost somewhat. I understand things change so good luck with everything in the future, as far as a restaurant goes it's nice, just not for us. Cheers.

Not a nice visit I’m afraid! Went as a family for a treat. Seated in a dark dingy corner with a View of a brick wall. My daughters food came wrong & then when it came back was not very nice, really like a slush of avocado that tasted like a spread rather than Fresh sliced avocado My son’s chicken was absolutely disgusting and tasted like last night chicken deep fried in dirty fat. Nobody came over to check the food was ok or even came to clear the table. My son immediately felt sick and I took him to the bathroom. On the way the corridors are dusty & the toilet was dirty & dingy. The whole experience left us feeling sick. Definitely wouldn’t go again.

This is a lovely little place in Helmshore serving a variety of savoury and sweet dishes. Extensive drinks menu too. Having only been in for drinks in recent times we hadn't sampled the menu for a while. Today we had a family Birthday brunch. All four of us chose different dishes and all were nicely presented and enjoyed thoroughly. The desserts looked tempting however on this occasion mains and a slice of Birthday cake was ample. All staff very friendly and efficient.

Called for a lunchtime sandwich Lovely young girl served us sat outside as it was a nice day Had the ham and cheese ciabatta very tasty Only criticism was the cost of the Diet Coke Will call again

Thank you Susan Briggs for the lovely Bank Holiday meal . Susan & John E. Goldring have both lost weight recently, so what better way to celebrate than to have a slap up feast 🎉🎉🎉 PS the Village food, service and ambience was excellent 🐕🐩🐶🐾🦴 friendly too... PPS despite the weather warnings zero 🌩️⛈️⛈️🌩️ just a 🌞 May afternoon

We hadn't visited in a while but the food is still fantastic. Friendly service too. Wish I'd have had room for dessert! We will definitely be visiting more often.

Yesterday I went out to eat with my friend. This time we were in a small bistro in Helmshore the village stores. It was very nice there. This time I ordered fish and chips. It was so delicious. I can only recommend it.

Always great food, friendly service, cool interior. Breakfast burrito is top notch.

Food is okay although chef has Changed I prefer the old menu, I woudnt go with just 2 people as u always get put in bad places even where there is loads of other free tables for 2 lol ps always check receipt they add a big tip on and I said I didn’t want to pay it once and was stil added the service is okay staff seem very gloomy as if they don’t want to be there

A friend and I visited as we hadn’t been for a while. Very good service, friendly, efficient staff. I had whitebait, seasonal vegetables and chips and she had cod. Delicious food, thank you.

We recently provided a 5 star review on Trip Advisor, as the food was exceptional!! My wife particularly felt that the fish was the best she’d ever had. Due to this, we returned yesterday, where my wife again ordered the fish. What’s happened??? Different chef maybe??? She could have got a nicer fish from a back street chippy. It also said that it came with chunky chips, but this time it came with soggy wedges. Even the mushy peas were tasteless!!! What’s happened?

Unreal place for tea tonight. The chips were probably the best chips we have ever tasted. Steak and peppercorn also 10/10 (and even the pornstar). Can’t fault the food / service we had.

We usually visit here for breakfast which is always consistently good but on this day we decided to try lunch off the new menu. We were not disappointed in fact we enjoyed it so much we will be going back with the family very soon.I am an retired catering manager and I can honestly say the fish I had was the best I’ve had for years,well done chef!! The atmosphere was good as was the service keep up the good work and see you soon.

Called in for lunch. Food was good. Service came with a smile, which goes a long way towards an enjoyable meal. It's always nice to know the history of old establishments like this and Brooke was very enthusiastic and happy to share her knowledge. Would happily recommend, and will definitely return

We have been visiting TVS for 7 years and seen a change that isn't the best. From a vibrant busy eatery that offered great service, fast, friendly and with a great vibe, it has always had good decent food. New management seem lack luster and have no interaction with clients. Staff are pleasant but 2 youngsters struggle to serve 70% full room. New menu not changed much but food always good. Meat on a hot plate gone ( great), but food on a plank of wood still a bit 1980's We tried very hard to love the place , and as a drop in for a brew and cake YES. Bring back a trained hist / server or maybe management should go to the Toby Inn up the road and see how it should be done.

It's so sad, this was an amazing little place which felt a part of the community. We visited today, our "welcome" was "sit anywhere" and a couple of menus dropped on the table followed by "Have you decided" some time later. The staff member sat on a bench out of sight throughout the entire meal so when the steak on the stone arrived, on a stone that wasn't hot enough to cook it, we waited a while to spot someone to help and it was a long time before we finally got up and realized the only member of staff was sat over in the corner. The steak went back to the kitchen and the same portion came back on a hotter stone. The quality of meat was poor, and the staff offered a discount by 10 pounds, but then discounted by 10% and changed when I queried. Why I've given two stars, the homemade steak pie was "ok" and the homemade chilli was nice. It will be a long time before we return - once loyal customers.

Went with Family of 5 ordered food,4 came then waited one & half hrs for bowl of uncooked veg soup for my mother of which came when everyone else had eaten. there's, 3 young people running the place clueless.thought I would shop local never again. I use to love the place but definitely gone downhill even the donkey wouldn't have eaten the carrots in the soup they where rock hard.

Family of 5 ordered 2 breakfast gammon & Chips chilli & Chips 1 veg soup,got 4 mains after a long wait,waited 1 & half hr for soup when other had eaten there's,when it came it was not edible raw carrots you couldn't eat.ask what the problem was for the wait no answer ask for manager was none 3 young people taking charge,clueless comes to mind what a shame I went local never again.

visit regularly just for a hot chocolate so went for the first time for food tonight and throughly enjoyed it. lovely food, fabulous milkshakes and Brooke is a huge credit to the place. 5*

Very nice food and good service. I would not pay attention to the 1 star reviews below. We all had different options and all want to return again!

we dined at the village store over the weekend and i have to say the service was ok but the food was really bad!.Our chicken was cold and the sizzler wasn’t nice at all!.chewy chicken in a thick chilli sauce,not pleasant at all.I also opted for the sticky toffee pudding for desert which came basically cold Shame as we were told good things about this place.

Wont be returning, recently dined here and chose the steak swinging kebab, I felt like I was eating a tyre steak was chewy like rubber, awful. There must have also been a shortage of chips aswell I had about 8 chips, ridiculous.

I came to the village stores for food tonight. It was pretty quiet and no atmosphere at all. The menu was extensive with lots of choice but I plumped for the special a so called sizzler. Unfortunately there was nothing special about it. The chicken and vegetables were boiled in a sweet chilli sauce and there was no sizzle!. The meat was chewy and rubbery and just tasted awful. The veg was watery and over cooked and the whole thing was just unappetising. unfortunately we will not be coming back any time soon!!!!

I had the Eggs Benedict which was one of the best I have ever had. Absolute delicious. This was my first visit but definitely won’t be my last.

Brilliant breakfast take the little one for breakfast here on as many Sundays as I can and would highly recommend

Had an amazing meal tonight at The Village Store. Alex and Brooke were very attentive and friendly as well as being very professional. Food was fantastic. We’ll be back soon 😊

We visited this place for lunch .It is a lovely little restaurant. Very quaint and unusual with a lovely ambience The food was delicious and the lovely young lady who served us was very efficient charming and friendly. We will definately go again

Travelling on business from Nottingham I found this place on Google. Staff are super friendly and the place has a real 'old world charm' while being nicely contemporary. Breakfast was excellent and very nice coffee. I would certainly recommend this place

Brilliant place, was there 7/09 and had a fabulous meal, the fillet steak melted in your mouth / the service was great and really helpful and friendly

Great little spot for some breakfast! Lady serving is lovely & very attentive. Delicious bacon sandwiches & hash browns! Lovely atmosphere despite not being local ourselves.

Absolutely fantastic Attended for a pre baby meal Long story short we had some changes to our event and bex could not have been more accommodating Fit 12 of us in at last minute, communication was brilliant, offered to set up some decorations for us, was friendly, polite and generally welcoming. Food was gorgeous didn’t hear one bad review. I am gluten free and they accommodated this well. Will definitely return. 5 stars all round from us!! Thank you for making our mea so special

Jess Jess Jess - you really are amazing, every time I come you make us feel so special. Outstanding service yet again! Thank you for taking the best care of us. Love the Durrants 😘

Food was fantastic. Me and my beloved had a lovely time. Our waiters, Alex and Lily were so friendly and helpful. Would definitely come back for more.

What a lovely little hidden gem this place is , we visited with my two teenage daughters and the service was outstanding, food was unreal, id highly recommend this bistro, plenty to choose from on the menu and a few cheeky cocktails too 😉 will definitely make a regular trip back.

The food was good although the prices have gone up quite a bit ..... garlic bread £7.95 and deserts £7.95..... wow. The service was very slow and I had to ask twice to get drinks, then for desert menu the staff were definitely not on the ball.... need more attention to customers...

Good quality food and reasonable price. I had Eggs Benedict, it was excellent. It was busy but the service was great, will definitely go again. Not been for ages.

Found this place looking for a place to eat On business trip, welcoming staff and the atomosphere is good. There was a long wait for the food which should be noted but it was clearly all freshly made and cooked on site and tasted great. Good selection of drinks at the bar too.

Amazing breakfast! The steal and poached eggs were cooked to perfection. Really tasty and enjoyable good. Outstanding service from our waitress Jess, she was extremely friendly and efficient as always. Would 100% recommend to all my family and friends

Amazing breakfast brought my family and we loved it will be back without a doubt

Lovely place, lovely staff and lovely food. What more can you ask for after a nice walk.

Visited on a Thursday night and got seated in a booth which was great Food was delicious and the service was brill too Would highly recommend and will definitely be visiting again

Waiter Tom Hamilton was really friendly and went the extra mile to make our experience even better. The food was also amazing, would recommend!

Great service, Great food, great coffee, i buy Mini Mighty Expresso coffe at home, great music as well. They got repeat custom from us ! And you can take yr Dog in..a rare option in England !

The best breakfast by a country mile! I'm surprised to see any reviews on here other than 5*. The food is incredible and the service is wonderful. Quality ingredients and always cooked to perfection 👌

Wow the Sunday dinner was insane, my partner had the chicken myself the beef and it was incredible melt in your mouth, extra side of pigs in blanket and cauliflower cheese I was in food heaven. Could eat it all the portion was sooo good, but took it home. Excellent service from the staff 5-5 highly recommend this place 😍

Visited on Sunday with my husband. Excellent food, beautiful Sunday roast. My husband had pigs in blankets extra. Waitresses very attending and friendly, great service from Chloe and Wicktoria, girls made sure that we won't leave hungry and unhappy. I will definitely come back again.

Food was actually excellent . However . . . The waitress held boiling hot drinks over our 1 year olds head whilst handing them out. I asked her not to, and she then did it again! Staff need training on *basic* safety commonsense

Fantastic. Great service and absolutely delicious Sunday roast beef dinner. Couldn't clear my plate (very unusual for me) and excellent value for money. Definitely returning.

I rang up The Village Store & asked if they were doing a take-a-way Sunday roast. I have a cold at the moment & didn't want other diners to suffer my sneezing & coughing! I was so happy to find out that TVS has just started up their Sunday roast again & were happy to allow it to be done as take out. It was beautiful! I was given a half a chicken, beautiful veg & lovey gravy. I added the pigs in blankets (biggest I've ever seen) & coli cheese. All, of the food was gorgeous! It was served to me by two lovely ladies at the till. It banished my January blues!!!

From the moment we went in the restaurant we were really well looked after. The staff greeted us with a smile and our waitress (Chloe) was very helpful and attentive and made us feel like valued customers. The choice of dishes on the menu was excellent and the food was delicious and well presented. We will definitely be going back.

Had an excellent experience tonight! Jess was a wonderful waitress, she couldn’t do enough for our group of 7 and really did go above and beyond. The food was great, reasonably priced and good portions, and there’s a lovely atmosphere. Would happily recommend The Village Store to anybody, and I will certainly be going back😁

Fantastic restaurant with lots of choice! The service was fantastic too, thank you Jess 😊. We will definitely be returning!

An excellent venue! A group of 7 of us dined here this evening and we received wonderful service from Jess and Wiktoria! Extremely speedy and friendly! The staff went above and beyond and were very attentive to detail. The food was delicious and good portion size so thank you!

Jess the superstar - wow what an incredible treat we had today. Food, service and atmosphere was one of the best experiences I’ve ever had. Thank you Jess for making it so special :) xx

It was my dad’s funeral last week (Thursday 24th Nov) and when he used to go to his organ concerts which were a big part of his life and what made him happy, to both watch and play himself, they used to have pie and...

My mum and I had the best lunch today. Great service by Jess and Wictoria, they were very attentive, polite and efficient. Will be going back again soon. Thanks guys

Called in for lunch and enjoyed our visit lovely friendly service fresh tasty food definitely call again

The food and staff here are amazing. The restaurant has a very good menu which would have something for everyone. This is the third time that We have been and have never had a bad visit. Many thanks to all your staff.

Me and my wife went last night for our golden wedding anniversary and the staff went out of their way to make us welcome the food and service was fantastic i would recommend it to anyone jess was 100 % and so was the other staff its the first time I have tried it but it wont be the last can't fault it at all great thanks for everything john&ann Noone

An amazing little restaurant. Food is is top quality and very tasty, The staff are fabulous, very attentive and friendly. I would highly recommend this place and will most certainly be going back to sample other things on the delicious menu.

We came for a Friday night treat. We weren't sure where to go and remembered having a lovely lunch here a while back. We were warmly welcomed by Jess and the team and shown our table. Straight away service was friendly and very accommodating of...

Love supporting local and totally appreciate and understand the need to increase pricing but I think prices here now are unjustifiable. The 5oz steak on a stone was my absolute favourite but after a £7 price increase it’s not something I would now order.

The quality of meat here is incredible. I've eaten the best steak in my life here yesterday. Jess was lovely and very friendly.

We have been eating at the TVS for about 14 years. We have always been treated by Jess (and her team) as if we are the only people in the restaurant - she makes you feel special - and have just had the best experience this morning during a birthday breakfast. We are your number one fans!!!! ❤️

Great food and very friendly staff. Been many times as I live locally. Jess serves us and is great at giving suggestions. Cannot complain about the service at all. Great selection of menu items without being overwhelmed. Lovely atmosphere and location.

Having been to the Village Stores 3 times in the last year unfortunately we will no longer be returning. On our previous visit we had to wait over 2 hours for our steak on the stone due to a large party. We decided to give...

Went for lunch with the family today and was very impressed by everything. The food was just amazing, the atmosphere was lovely and the staff were friendly. Want to especially mention Jess, so attentive, friendly and knowledgeable of the menu (especially the dessert menu). Would...

Was very disappointed when we visited. The 3 of us came for breakfast off a recommendation and we all got the full English. The food was cold and the eggs were still part raw. We raised the problem with the waitress who spoke to the chef and said it was because “he had a baby at home, he’s tired so that’s why the plates weren’t warmed and the food was cold”. Jess was so lovely and friendly it’s a shame the food let it down… it’s definitely not good value for money and I wouldn’t try it again. I also didn’t notice that we had a service charge on the bill of 10% that I would preferred to not have paid because we didn’t enjoy it, I would rather have given the tip to the waitress personally

Amazing breakfast. Very tasty. Great friendly service as always. Would highly recommend. Will be visiting again very soon.

Wow, what a meal and fantastic service it throughly enjoyed my time here! If you’re lucky enough to get Jess as your server then you know you’re in for a great meal! Thank you Village stores for a wonderful family brunch!

I've visited a few times before and it's always been nice. I took my family today to try for the first time. Both my sister and mum are very fussy but both loved the food, atmosphere and service. Jess was great. Food was tasty and it was well worth the money 😊xx

We visited The Village Store whilst on holiday in Rossendale. Wow, what in incredible place! The food was very high quality and extremely tasty! Jess, our waitress was so friendly and helpful. Thanks for having us, we will be back!

So, when i leave the city & especially London i am guilty of feeling you can’t get good food & service outside the M25 This place proved me wrong We were the only people in & then it got busier & busier Great atmosphere, EXCELLENT...

Went here for breakfast with my 5 year old daughter. And the food was absalutly amazing! Our waitress Jess was superb, and was really good with my little girl. Even gave her some colouring to do while we waited. The service was fast and the...

Found this gem by accident after a hike, and I’m so glad I did, one of our favourite places to visit no matter what the occasion, always welcoming and friendly, drinks and food are amazing and the staff & service are lovely and friendly highly...

lovely place. lovely people. lovely food

Belting food as always- although this time for lunch. Usually get the breakfast burrito but as it was the afternoon, went for the Greek wrap. Absolutely delicious and Jess the server was lovely as always as was the younger brunette server (sorry I forgot your...

Absolutely gorgeous food. We had the steak and eggs and a small breakfast today at mid day. The steak and eggs were cooked to perfection, just want to say a big well done to josh the chef, the breakfast was perfect too, the plates were warmed, the food was hot and fresh. My latte was lovely with an extra shot and extra hot as requested. The waitress seated us immediately even though we weren't booked in and was so polite and efficient 👏🏻👏🏻 Josh we'll be back

Third visit in recent weeks which confirms i like the food otherwise i wouldn’t return however i have to say your service is letting you down guys. although service was slow at my previous 2 visits , the most recent visit is what has promoted...

Have been coming to this restaurant since it was buy your drinks off the shelf. I know things change over time which is deffinately what has happened here. I was disappointed whe the bill arrived with added 10% service charge, never mentioned on ordering ,...

Terrible table Service we booked a table for 7 at 12:15pm we arrived at 12:10, we got told to sit down and they would be with us within 2 min, 15 mins later we still didn’t get any service not even for a drink! I then went back to the bar and got told we have to wait until they serve the people before us even tho they was serving people that came in 15 mins after us! I then went back to the table and she came to the table 20 mins later and told us it would be half an hour before they could even serve us a drink! Terrible service we waited half an hour to be told we have to wait another half an hour to get a drink never mind the food! Will not be going again!

The menu is varied and the food is absolutely delicious. We held a leavers party here and the service was exceptional. Jess went above and beyond to ensure that our function was a success. I would highly recommend The Village Stores for any kind of...

We’ve been going here for a while now and went again this week and we were so disappointed- food was average and service was not good at all. We wi be looking for a new local.

Great service from Jess this morning, and the steak and eggs were delicious!

Visited with friends for a drink after already dining elsewhere for lunch. A sunny day so we sat outside. Atmosphere was good and the lady serving was very friendly indeed. She was busy but managed to see to everyone with a smile. Enjoying the drinks...

I went to the Village Store for the first time yesterday. Very simply I was very impressed. The food was extremely good, just the right portions, and the staff were very welcoming. The bonus was the cost, very reasonable indeed. Cannot believe I live around...

Great food in a quirky establishment!