Based on 2.584 opinions finded in 3 websites
Based on 2.584 opinions finded in 3 websites
Nº 187 in 739 in Redbridge
Opinions
Nice clean place. Service is good and huge variety of deserts, milkshakes and drinks
Mand Aggarwal . 2025-04-23
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Nice ambience. Friendly staffs and pistachio cookie dough, hot chocolate n watermelon mojito was awesome. A great place to catch up with friends 🧡
Arthy Suriyanarayanan . 2025-04-20
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Been here a few times now, I love ice cream and this is probably one of the best parlours around here.
Savrin P . 2025-04-19
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Open late. Aesthetically pleasing shop. Plenty of seating. Overall a good place to sit down and relax over some dessert.
Ishraq Haque . 2025-04-18
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Absolutely everything about this place is amazing! The desserts look and taste spectacular, the staff are friendly and efficient, the decor is classy, the place is clean and the pricing is fair 👌 Would definitely recommend visiting the Barkingside branch. Looking forward to my next visit
Sel H . 2025-04-17
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I am a regular customer at this branch. I went late last night with my daughter and asked to be seated in one of the booth however Pooja refused me and said for 2 people they cannot offer these seats. I questioned why the 2 guys also sitting in the booth were allowed these seats she said they have extra people coming shortly after the 2 guys got there desert but no extra people turned up so it seems Urban chocolatier favour who can sit in the booth! The place was fairly quiet and I don't see why I was not able to sit where I want. Spoke to the manager who also was very unhelpful and clearly no understanding of customer service especially being a regular customer. The staff are unprofessional no customer care.
farah khan . 2025-04-13
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The desserts were delicious as always. Unfortunately the customer service was terribly lacking today. We were a table of three ladies and we were still eating when a waitress came to take our dishes away twice in the space of 20 mins ( note that we had spoons half way to our mouths). At one point, one of us asked are you in a hurry to get rid of us. We had come out to meet old friends and de-stress after a hectic week at work, but we left feeling rather insulted. Not sure if this is the right place to chill with friends anymore.
Sash Mufti . 2025-04-11
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Phone number doesnt work, food i will discuss later
I . 2025-04-10
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Its was very delicious. And had a lovely experience and customer service of chaithra was excellent . I definitely gonna come again
Haroon Haru . 2025-04-08
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Thank you Chaitra, friendly and desserts were amazing!
ashley t . 2025-04-08
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Desserts were great. The chocolate drizzle and ice cream was good quality. Massive potions. Excellent service from Chaitra
Vinnie Vee . 2025-04-08
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Urban chocolate is my favourite place to have a coffee..The Chai latte was special one for me . The staffs are very Kind especially (chaithra )is amazing in service.
Archana A S . 2025-04-08
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Dessert was very delicious .The ambience of the shop was very good and I was impressed with the service of staff especially chaithra .
Musafirali Chakkala . 2025-04-08
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Very nice local dessert shop I highly recommend the Belgian chocolate French toast!
Uzma Rashid . 2025-04-05
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Got the pistachio ice cream after a long time. I liked it.
Naeem Sohan . 2025-04-04
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Good service impressed with chethna Service and staff.
JAMALUDDIN MOHAMMED . 2025-04-03
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Customer service is really slow / non existent and inconsistent - no one greeted us yesterday (31/03/25) around midday. We waited over 15+ minutes for someone to come to the table to take our order - the place was empty. We left before ordering - 2 staff were standing by the till doing nothing, who didn’t apologise after we told them why we’re leaving. I’ve been here at least 10 times - the price doesn’t justify the experience. It’s pricier than most dessert places and apart from the decor inside, there’s no reason why a dessert should be £10-13.
Aisha Ditta . 2025-04-01
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We had great experience with Urban Chocolatier Especially Thanks to Nafal, She is very humble and welcoming as always, we often come here and she always treats us in a good way, Today we were fours friends and we enjoyed a lot.
Pola Shah . 2025-03-30
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Delivery time kept changing said I had to wait 6 mins then ended up waiting an extra 15 minutes and getting half melted ice cream also the store should keep hot and cold food in separate bags I don’t want melted ice cream before I get chance to eat it
dlopmusic . 2025-03-30
MORE AT Just Eat
Very good time with family and ramya were amazing with customer service.
Vikram Rajpurohit . 2025-03-29
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Service was very quick and the lady Chaitra did our order straight away and remembered it all without noting it down which was very impressive. All in all highly recommended! She literally made us melt!!!
Shahrukh Khan . 2025-03-27
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We visited shop at 12.45am today. The staff said we are closed. I pointed out that their website says 1.30am. He said its wrong. If you close at 1pm then please advertise you close at 1am. Do not advertise 1.30.
Abdul Munim . 2025-03-27
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Had such a wonderful experience at Urban Chocolatier! The food and desserts were absolutely delicious, but what truly made our visit special was the amazing service from Puja. She was so friendly, attentive, and welcoming — going above and beyond to make sure we were comfortable and happy. Her warm smile and kind nature really added to the atmosphere. Thank you, Puja, for making our visit memorable — we’ll definitely be back!
Yogesh Maisuria . 2025-03-25
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We were served by Chaithra, she was really nice and welcomed us. Food was lovely too! :)
Shaumia Sivaneswaran . 2025-03-25
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My experience was wonderful at URBAN the staff was so friendly especially chayta . Great service and great food.
Kadour Lariani . 2025-03-25
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Nakhan provided an amazing service, the desert was great
Priya Matlib . 2025-03-24
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Great dessert. Great service by Nakhal.
Feisal Hussain . 2025-03-24
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Wonderful and prompt service from Ramea and Nakal. Great, warm desserts. Will be coming back.
Aaliya Deen . 2025-03-24
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Yesterday a group of 12 of us, plus 2 toddlers and a baby went for a celebration at the Barkingside branch. We had a lovely afternoon. The staff were very welcoming and helpful. The food was amazing. There is a phenomenal choice of desserts. They were all very plentiful and beautifully presented at a very reasonable price. The decor is very swish. Whether it's a pop in for a treat or to celebrate an occasion, I would highly recommend the Urban chocolatier. We are already planning and looking forward to our next visit!
Wendy Thorpe . 2025-03-23
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Great food, they are very generous with the portion sizes so don't be afraid to share.
David Stevens . 2025-03-18
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All perfect. No straw for drink tho :(, but I had one at home. Delivery driver was perfect.
Harlan . 2025-03-16
MORE AT Just Eat
Chitra provided an absolutely sensational service today—an experience so exquisite it was almost intoxicating! From the very first moment, her attention to detail, warmth, and professionalism were simply mesmerising. Every interaction felt effortless, yet meticulously crafted, as if she had mastered the art of customer service to a tantalising degree. She didn’t just meet expectations—she surpassed them with a finesse that left a lasting impression. Every request was handled with grace and precision, making the entire experience feel like a luxury indulgence. If excellence had a name today, it would be Chitra. Truly remarkable!
Teddy Fox . 2025-03-14
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Brownie was burnt, cookie dough was gooey and oily
Siddek . 2025-03-02
MORE AT Just Eat
Good desserts 🍨 🥧 lovely atmosphere
Rebecca Louis . 2025-03-01
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Date Visited – 28 February 2025. Highly Recommended. Food Quality: We Order Mount Pistachio Sundae, Kinder King Freashake, and Chocolate Milkshake. The portion were really huge, and more than enough for a single person to finish. The products were presented nicely, without any spillage and amazingly decorated. Please see the pictures of the products I attached with the review. In terms of Menu, they have a large varieties of food options to choose from. Table Booking – The advance booking is not required. You can turn up on the day and Staff will be able to help you. Enough space available and can cater group of 5+ in one single table. Price: We paid £23 for 3. Location: The Restaurant is on the Ilford High Street - 37-39 High St, Ilford IG6 2AD (Near Sainsburys Barkingside); it is on the Main Road so you can locate it easily. Parking – There are many street pay and park facilities available, however it will be challenging to find one. Customer Service: Brilliant Customer Service by Chaitra. Each of the Staff we interacted, right from the front door to checkout, each of them were serving with a smile.
Rashesh Patel . 2025-02-28
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Yummy cookie dough. Friendly service!
Vasya Savosyuk . 2025-02-27
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The waffle and the service were so perfect!
Mohammed Hadi . 2025-02-27
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I would rate this cake 10 out 5 😀 yes you heard it right 10 out 5 because this cake is super amazing ♥️♥️♥️
Ayaz Ahmad . 2025-02-26
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Our go to dessert place! Good spread of options and special mention to Chaithra for her exceptional service :)
Linsha K Biju . 2025-02-24
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Love coming to this place great choice of desserts excellent service
Sreepesh Sreenivas . 2025-02-23
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Good experience. Appreciate poojas service
Sihaam Mohammed . 2025-02-23
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I had the pleasure of being served by Nakhal, and I must say she provided an exceptional dining experience. She was attentive, friendly, and highly professional throughout. Her warm and welcoming attitude made us feel comfortable, and she ensured that all our requests were met promptly. Nakhal’s efficiency and attention to detail did not go unnoticed, and her excellent service truly enhanced our overall experience. I highly recommend her for her outstanding hospitality and customer service!
kashif shah . 2025-02-23
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Urban chocolatier in Barkingside is always amazing! The food and service is great - shoutout to Pooja - very lovely!
Radhika Patel . 2025-02-22
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Really good service from nakhal
Lloyd Menka . 2025-02-22
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Ramya was really helpful. Food was really good
Ishac . 2025-02-22
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Red velvet cookie dough 100/100
afnan abdulla . 2025-02-18
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Great service good staff. The food is very tasty
Zaman M (Po8tical king) . 2025-02-16
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Absolutely top-notch desserts! Every bite is a perfect balance of flavor and texture. To make the experience even better, Puja provides excellent service with a warm and friendly attitude. She truly enhances the experience. Highly recommend
Aafia Shoukat . 2025-02-16
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A beautiful and peaceful ambiance with a clean, well-designed space featuring great colors. The desserts looked amazing and tasted just as good. The staff was welcoming and friendly, making the experience even better. Definitely a great place to visit!
Dishan Joel Perinpaul . 2025-02-15
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The dessert was delicious, and the atmosphere was fantastic. Pooja provided excellent service, she was incredibly friendly and welcoming!
Ibbs . 2025-02-15
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We visited UC with family to celebrate an occasion but coming back to it for the milk cake. The waffles feel refreshing. The staff (especially Chaitra) is kind, co-operative and also helped us to click some family pictures.
ajinkya shinde . 2025-02-15
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Chutra was amazing at her service and was helpful.
Nav . 2025-02-15
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Brownie Sizzler was unique and definitely one to try (&maybe share)
Musaddiqkur Rahman . 2025-02-14
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I came here with friends and nakhal served us. She was very polite and friendly. Definitely will be coming here again
younf038.320 younis . 2025-02-14
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Nakhal was really sweet and helpful
Nida Ali . 2025-02-14
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Delicious desserts and very great service.
Sunit Vora . 2025-02-14
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Great customer service from Pooja, quick service and delicious desserts. Thank you
Rabia Sheikh . 2025-02-14
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I had very good service from Nakhal at Barkingside urban chocolatier. She made sure we were satisfied many times and made sure we left very happy.
halima younis . 2025-02-14
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The dessert was very tasty and fresh. Chaitra served us well and on time.
Muhidsa Azam . 2025-02-11
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Nakhal is very perfeck waiter and my crepe is amazing
Spiros Salemis . 2025-02-10
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This is my second time visiting Urban Chocolatier, and I always return because of how quiet and classy the atmosphere is. On this visit, I was greeted by Poja, who was incredibly polite and professional. The service was outstanding, and Poja made sure I was completely satisfied with my experience. It’s clear they prioritise customer satisfaction, and I’ll definitely be coming back again.
Tanzid Sowrov . 2025-02-09
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Had a great experience. Was given great service by Puja, ordered the double stuffed cookie dough and it was delicious
Michael Akinwale . 2025-02-09
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Very great experience, the taste is good and friendly staff. Great service and patience in explaining the menu by Nakhal.
Venkatesh Nanneboina . 2025-02-09
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Nakhal went above and beyond to ensure that our order was correct and exceptional. Her excellent service made all the difference.
tehreem suhail . 2025-02-09
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Good fast service, Good service from Puja! Thank you
Jay . 2025-02-08
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Nakhal was good . She provided a nice service . Overall ambiance was nice .
Farhan Rabbani . 2025-02-08
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Nakhal provided excellent service, great place for desserts, value for money yet!
Mohammed Awais . 2025-02-07
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We visited Urban Chocolatier Barkingside tis Friday and service by Pooja was excellent.she explained desserts order and related allergies information.
Neha Bagmar . 2025-02-07
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excellent service pooja was very helpful and attentive
Amina Ajaz . 2025-02-07
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My order wasn’t even delivered, I’m pretty sure the drivers taken it to the wrong house cause it said he was near my house but never came, I’m very unhappy.
Savanna . 2025-02-04
MORE AT Just Eat
Puja was amazing today very friendly and helpful with choosing the desserts
Johnny Boom 9999 . 2025-02-03
MORE AT Google
Everybody is very nice and very polite. We received our food fast and fresh. 10 out of 10
Bogdan Petrache . 2025-02-02
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The Urban Chocolatier offers a diverse selection of desserts. The portions are generous, and the presentation is appealing. The staff is courteous and attentive, contributing to a pleasant dining experience. Prices are reasonable, making it a worthwhile visit for dessert enthusiasts
Aci . 2025-02-02
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Chaitra was so amazing and friendly, defo recommend coming here. Very accommodating and sweet. Lovely person with lovely service
Hiba Mannan . 2025-02-02
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Urban Chocolatier is honestly amazing experience from the quality of food to the exquisite dining experience this place is a magical utopia . Honestly the food was an amazing blend of sweetness but nothing was sweeter than Chaitra . she’s an absolute beauty and a wonder of a woman.
Crystal IXI . 2025-02-02
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your staff Chaitra is very good at her job, she’s got excellent customer service skills, she should get a pay rise.
saira Uddin . 2025-02-02
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Ordered the cookie dough mugshot, was really nice! And the service was on point
Niresh Srinesa . 2025-02-02
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Great dessert, good atmosphere and service from Nakhal
Shahria Islam . 2025-02-01
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Ramya was helpful and accommodating as front of house. Food was tasty, even when we’ve ordered for home delivery its always been well packaged and arrived at the perfect temperature 👍🏽
Zee S . 2025-02-01
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Always good service from Chiatra and enjoyable food. Recommend the banana and biscoff ice cream.
Jack Sandi-Edwards . 2025-01-30
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Very badly packed. Almost half the milkshake had leaked into its packaging
Riaz . 2025-01-29
MORE AT Just Eat
Chiatra is doing great service.
Mama of three . 2025-01-28
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Amazing customer service + Amazing dessert. Everything was immaculate. I was served by Chaitra who checked on us and made sure everything was okay. 10/10
Hana . 2025-01-28
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This is my regular dessert spot! So clean and lovely size! Service is always amazing, every time we go, we’re so happy to see Chaitra to welcome and serve us. She’s very friendly, professional and attentive. Definitely recommend!!
Amirah Gayle . 2025-01-28
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Definitely one of the best desert places I've been to - from great service to great environment with plenty of variety and highest quality deserts in the area. Food comes quite fast and always fresh - definitely recommend
Rafay Idrees . 2025-01-25
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I can’t say enough good things about this place! The service was fast, and the staff were both efficient and polite. The atmosphere was vibrant and beautifully designed, even though it was packed with people. They got our order spot on, and the red velvet waffle was incredible—it looked stunning and melted in my mouth. The ice cream was far better than what I’ve had at other spots. I’m beyond happy with my dessert and the overall experience here!
Navinder Kaur . 2025-01-18
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This branch is very clean and better than the one in Cranbrook Road. The chocolate fondant seemed very fresh. The interior is nice. As long as this branch remains clean I’ll be revisiting.
Atiq Amin . 2025-01-18
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I find it difficult to review sweet delights, after a few morsels it just tastes sweet, perhaps over whelming sweetness. Let me try. This place is welcoming, by virtue of the staff. Looking at the menu is overwhelming. If you struggle to make simple choices in life, then you’ll certainly struggle to make a choice here. Nonetheless, if you do eventually make a choice Rischita and the team will ensure you get a great delightful experience. The food will be with you promptly, it will presented creatively and It will tantalise your tastebuds. Can’t go wrong at this place, definitely a great place to please your date, wife, children or mistress…
Kamran Younis . 2025-01-14
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One of the best dessert places in London with loads of delicious treats available. Endless choices which out them above the rest. I’ll be back again soon for sure 🎂
stevie clarke . 2025-01-14
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Excellent customer service Nakhal
Zubaida . 2025-01-13
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Nice dessert lovely atmosphere and such a good service by Nakhal truly amazing
Fozz Meraj . 2025-01-13
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Food came freezing cold. Took longer than 10-25 minutes like stated.
S . 2025-01-13
MORE AT Just Eat
First time ordering absolutely delicious
jodie . 2025-01-12
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Nakhal gave excellent service :)
K Fatima . 2025-01-11
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Sangita was lovely Nakhal is amazing
Ozma Najib . 2025-01-11
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NAkhal was very kind and nice. She helped to choose deserts for our kids, that was super delicious. Thank you so much. We will come back soon
Юлія Германюк . 2025-01-08
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Very enjoyable experience. The Salted Caramel Mugshot was so good, and service lady Chaitra made sure my experience was smooth. Would highly recommend and will be coming back again soon!
Jahansher Akbar . 2025-01-07
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Nakhal had great brilliant service
Amna Mahmood . 2025-01-06
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Nakhal was our waitress for the evening, she served us delicious waffle and ice cream. Great service
Nahid Choudhury . 2025-01-06
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"Exceptional service from the sardar guy Friendly, attentive, and made my coffee perfectly—truly a standout experience and delicious waffle I ate.
Thomas . 2025-01-03
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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470 Opinions
The man who made our tea licked his fingers to better grip our teabags. The cups had a chemical smell, but we decided it must just be from washing. Within ten minutes of leaving the store, my mother and I had burning of our throats and stomachs and raging headaches. Awaiting call back from 111 now. On top of all this, they were incredibly rude. Avoid at all costs!
359 Opinions
An absolute gem! The food was outstanding—fresh, flavorful, and beautifully presented. The owner’s warmth and hospitality made the experience even more special. The atmosphere is inviting, and the staff go above and beyond to ensure a fantastic dining experience. 10/10—can’t wait to visit again!