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4.3

Based on 2.584 opinions finded in 3 websites

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Nº 187 in 739 in Redbridge

CUSTOMERS TALK ABOUT DISHES WITH..pistachiowafflemuststrawberrybeautifulcreamcoffeechocolatecakeladymeltedvanillacrepepay

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Nice clean place. Service is good and huge variety of deserts, milkshakes and drinks

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Mand Aggarwal . 2025-04-23

MORE AT Google

Nice ambience. Friendly staffs and pistachio cookie dough, hot chocolate n watermelon mojito was awesome. A great place to catch up with friends 🧡

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Arthy Suriyanarayanan . 2025-04-20

MORE AT Google

Been here a few times now, I love ice cream and this is probably one of the best parlours around here.

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Savrin P . 2025-04-19

MORE AT Google

Open late. Aesthetically pleasing shop. Plenty of seating. Overall a good place to sit down and relax over some dessert.

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Ishraq Haque . 2025-04-18

MORE AT Google

Absolutely everything about this place is amazing! The desserts look and taste spectacular, the staff are friendly and efficient, the decor is classy, the place is clean and the pricing is fair 👌 Would definitely recommend visiting the Barkingside branch. Looking forward to my next visit

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Sel H . 2025-04-17

MORE AT Google

I am a regular customer at this branch. I went late last night with my daughter and asked to be seated in one of the booth however Pooja refused me and said for 2 people they cannot offer these seats. I questioned why the 2 guys also sitting in the booth were allowed these seats she said they have extra people coming shortly after the 2 guys got there desert but no extra people turned up so it seems Urban chocolatier favour who can sit in the booth! The place was fairly quiet and I don't see why I was not able to sit where I want. Spoke to the manager who also was very unhelpful and clearly no understanding of customer service especially being a regular customer. The staff are unprofessional no customer care.

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farah khan . 2025-04-13

MORE AT Google

The desserts were delicious as always. Unfortunately the customer service was terribly lacking today. We were a table of three ladies and we were still eating when a waitress came to take our dishes away twice in the space of 20 mins ( note that we had spoons half way to our mouths). At one point, one of us asked are you in a hurry to get rid of us. We had come out to meet old friends and de-stress after a hectic week at work, but we left feeling rather insulted. Not sure if this is the right place to chill with friends anymore.

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Sash Mufti . 2025-04-11

MORE AT Google

Phone number doesnt work, food i will discuss later

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I . 2025-04-10

MORE AT Google

Its was very delicious. And had a lovely experience and customer service of chaithra was excellent . I definitely gonna come again

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Haroon Haru . 2025-04-08

MORE AT Google

Thank you Chaitra, friendly and desserts were amazing!

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ashley t . 2025-04-08

MORE AT Google

Desserts were great. The chocolate drizzle and ice cream was good quality. Massive potions. Excellent service from Chaitra

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Vinnie Vee . 2025-04-08

MORE AT Google

Urban chocolate is my favourite place to have a coffee..The Chai latte was special one for me . The staffs are very Kind especially (chaithra )is amazing in service.

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Archana A S . 2025-04-08

MORE AT Google

Dessert was very delicious .The ambience of the shop was very good and I was impressed with the service of staff especially chaithra .

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Musafirali Chakkala . 2025-04-08

MORE AT Google

Very nice local dessert shop I highly recommend the Belgian chocolate French toast!

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Uzma Rashid . 2025-04-05

MORE AT Google

Got the pistachio ice cream after a long time. I liked it.

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Naeem Sohan . 2025-04-04

MORE AT Google

Good service impressed with chethna Service and staff.

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JAMALUDDIN MOHAMMED . 2025-04-03

MORE AT Google

Customer service is really slow / non existent and inconsistent - no one greeted us yesterday (31/03/25) around midday. We waited over 15+ minutes for someone to come to the table to take our order - the place was empty. We left before ordering - 2 staff were standing by the till doing nothing, who didn’t apologise after we told them why we’re leaving. I’ve been here at least 10 times - the price doesn’t justify the experience. It’s pricier than most dessert places and apart from the decor inside, there’s no reason why a dessert should be £10-13.

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Aisha Ditta . 2025-04-01

MORE AT Google

We had great experience with Urban Chocolatier Especially Thanks to Nafal, She is very humble and welcoming as always, we often come here and she always treats us in a good way, Today we were fours friends and we enjoyed a lot.

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Pola Shah . 2025-03-30

MORE AT Google

Delivery time kept changing said I had to wait 6 mins then ended up waiting an extra 15 minutes and getting half melted ice cream also the store should keep hot and cold food in separate bags I don’t want melted ice cream before I get chance to eat it

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dlopmusic . 2025-03-30

MORE AT Just Eat

Very good time with family and ramya were amazing with customer service.

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Vikram Rajpurohit . 2025-03-29

MORE AT Google

Service was very quick and the lady Chaitra did our order straight away and remembered it all without noting it down which was very impressive. All in all highly recommended! She literally made us melt!!!

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Shahrukh Khan . 2025-03-27

MORE AT Google

We visited shop at 12.45am today. The staff said we are closed. I pointed out that their website says 1.30am. He said its wrong. If you close at 1pm then please advertise you close at 1am. Do not advertise 1.30.

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Abdul Munim . 2025-03-27

MORE AT Google

Had such a wonderful experience at Urban Chocolatier! The food and desserts were absolutely delicious, but what truly made our visit special was the amazing service from Puja. She was so friendly, attentive, and welcoming — going above and beyond to make sure we were comfortable and happy. Her warm smile and kind nature really added to the atmosphere. Thank you, Puja, for making our visit memorable — we’ll definitely be back!

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Yogesh Maisuria . 2025-03-25

MORE AT Google

We were served by Chaithra, she was really nice and welcomed us. Food was lovely too! :)

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Shaumia Sivaneswaran . 2025-03-25

MORE AT Google

My experience was wonderful at URBAN the staff was so friendly especially chayta . Great service and great food.

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Kadour Lariani . 2025-03-25

MORE AT Google

Nakhan provided an amazing service, the desert was great

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Priya Matlib . 2025-03-24

MORE AT Google

Great dessert. Great service by Nakhal.

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Feisal Hussain . 2025-03-24

MORE AT Google

Wonderful and prompt service from Ramea and Nakal. Great, warm desserts. Will be coming back.

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Aaliya Deen . 2025-03-24

MORE AT Google

Yesterday a group of 12 of us, plus 2 toddlers and a baby went for a celebration at the Barkingside branch. We had a lovely afternoon. The staff were very welcoming and helpful. The food was amazing. There is a phenomenal choice of desserts. They were all very plentiful and beautifully presented at a very reasonable price. The decor is very swish. Whether it's a pop in for a treat or to celebrate an occasion, I would highly recommend the Urban chocolatier. We are already planning and looking forward to our next visit!

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Wendy Thorpe . 2025-03-23

MORE AT Google

Great food, they are very generous with the portion sizes so don't be afraid to share.

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David Stevens . 2025-03-18

MORE AT Google

All perfect. No straw for drink tho :(, but I had one at home. Delivery driver was perfect.

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Harlan . 2025-03-16

MORE AT Just Eat

Chitra provided an absolutely sensational service today—an experience so exquisite it was almost intoxicating! From the very first moment, her attention to detail, warmth, and professionalism were simply mesmerising. Every interaction felt effortless, yet meticulously crafted, as if she had mastered the art of customer service to a tantalising degree. She didn’t just meet expectations—she surpassed them with a finesse that left a lasting impression. Every request was handled with grace and precision, making the entire experience feel like a luxury indulgence. If excellence had a name today, it would be Chitra. Truly remarkable!

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Teddy Fox . 2025-03-14

MORE AT Google

Brownie was burnt, cookie dough was gooey and oily

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Siddek . 2025-03-02

MORE AT Just Eat

Good desserts 🍨 🥧 lovely atmosphere

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Rebecca Louis . 2025-03-01

MORE AT Google

Date Visited – 28 February 2025. Highly Recommended. Food Quality: We Order Mount Pistachio Sundae, Kinder King Freashake, and Chocolate Milkshake. The portion were really huge, and more than enough for a single person to finish. The products were presented nicely, without any spillage and amazingly decorated. Please see the pictures of the products I attached with the review. In terms of Menu, they have a large varieties of food options to choose from. Table Booking – The advance booking is not required. You can turn up on the day and Staff will be able to help you. Enough space available and can cater group of 5+ in one single table. Price: We paid £23 for 3. Location: The Restaurant is on the Ilford High Street - 37-39 High St, Ilford IG6 2AD (Near Sainsburys Barkingside); it is on the Main Road so you can locate it easily. Parking – There are many street pay and park facilities available, however it will be challenging to find one. Customer Service: Brilliant Customer Service by Chaitra. Each of the Staff we interacted, right from the front door to checkout, each of them were serving with a smile.

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Rashesh Patel . 2025-02-28

MORE AT Google

Yummy cookie dough. Friendly service!

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Vasya Savosyuk . 2025-02-27

MORE AT Google

The waffle and the service were so perfect!

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Mohammed Hadi . 2025-02-27

MORE AT Google

I would rate this cake 10 out 5 😀 yes you heard it right 10 out 5 because this cake is super amazing ♥️♥️♥️

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Ayaz Ahmad . 2025-02-26

MORE AT Google

Our go to dessert place! Good spread of options and special mention to Chaithra for her exceptional service :)

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Linsha K Biju . 2025-02-24

MORE AT Google

Love coming to this place great choice of desserts excellent service

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Sreepesh Sreenivas . 2025-02-23

MORE AT Google

Good experience. Appreciate poojas service

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Sihaam Mohammed . 2025-02-23

MORE AT Google

I had the pleasure of being served by Nakhal, and I must say she provided an exceptional dining experience. She was attentive, friendly, and highly professional throughout. Her warm and welcoming attitude made us feel comfortable, and she ensured that all our requests were met promptly. Nakhal’s efficiency and attention to detail did not go unnoticed, and her excellent service truly enhanced our overall experience. I highly recommend her for her outstanding hospitality and customer service!

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kashif shah . 2025-02-23

MORE AT Google

Urban chocolatier in Barkingside is always amazing! The food and service is great - shoutout to Pooja - very lovely!

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Radhika Patel . 2025-02-22

MORE AT Google

Really good service from nakhal

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Lloyd Menka . 2025-02-22

MORE AT Google

Ramya was really helpful. Food was really good

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Ishac . 2025-02-22

MORE AT Google

Red velvet cookie dough 100/100

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afnan abdulla . 2025-02-18

MORE AT Google

Great service good staff. The food is very tasty

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Zaman M (Po8tical king) . 2025-02-16

MORE AT Google

Absolutely top-notch desserts! Every bite is a perfect balance of flavor and texture. To make the experience even better, Puja provides excellent service with a warm and friendly attitude. She truly enhances the experience. Highly recommend

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Aafia Shoukat . 2025-02-16

MORE AT Google

A beautiful and peaceful ambiance with a clean, well-designed space featuring great colors. The desserts looked amazing and tasted just as good. The staff was welcoming and friendly, making the experience even better. Definitely a great place to visit!

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Dishan Joel Perinpaul . 2025-02-15

MORE AT Google

The dessert was delicious, and the atmosphere was fantastic. Pooja provided excellent service, she was incredibly friendly and welcoming!

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Ibbs . 2025-02-15

MORE AT Google

We visited UC with family to celebrate an occasion but coming back to it for the milk cake. The waffles feel refreshing. The staff (especially Chaitra) is kind, co-operative and also helped us to click some family pictures.

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ajinkya shinde . 2025-02-15

MORE AT Google

Chutra was amazing at her service and was helpful.

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Nav . 2025-02-15

MORE AT Google

Brownie Sizzler was unique and definitely one to try (&maybe share)

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Musaddiqkur Rahman . 2025-02-14

MORE AT Google

I came here with friends and nakhal served us. She was very polite and friendly. Definitely will be coming here again

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younf038.320 younis . 2025-02-14

MORE AT Google

Nakhal was really sweet and helpful

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Nida Ali . 2025-02-14

MORE AT Google

Delicious desserts and very great service.

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Sunit Vora . 2025-02-14

MORE AT Google

Great customer service from Pooja, quick service and delicious desserts. Thank you

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Rabia Sheikh . 2025-02-14

MORE AT Google

I had very good service from Nakhal at Barkingside urban chocolatier. She made sure we were satisfied many times and made sure we left very happy.

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halima younis . 2025-02-14

MORE AT Google

The dessert was very tasty and fresh. Chaitra served us well and on time.

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Muhidsa Azam . 2025-02-11

MORE AT Google

Nakhal is very perfeck waiter and my crepe is amazing

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Spiros Salemis . 2025-02-10

MORE AT Google

This is my second time visiting Urban Chocolatier, and I always return because of how quiet and classy the atmosphere is. On this visit, I was greeted by Poja, who was incredibly polite and professional. The service was outstanding, and Poja made sure I was completely satisfied with my experience. It’s clear they prioritise customer satisfaction, and I’ll definitely be coming back again.

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Tanzid Sowrov . 2025-02-09

MORE AT Google

Had a great experience. Was given great service by Puja, ordered the double stuffed cookie dough and it was delicious

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Michael Akinwale . 2025-02-09

MORE AT Google

Very great experience, the taste is good and friendly staff. Great service and patience in explaining the menu by Nakhal.

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Venkatesh Nanneboina . 2025-02-09

MORE AT Google

Nakhal went above and beyond to ensure that our order was correct and exceptional. Her excellent service made all the difference.

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tehreem suhail . 2025-02-09

MORE AT Google

Good fast service, Good service from Puja! Thank you

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Jay . 2025-02-08

MORE AT Google

Nakhal was good . She provided a nice service . Overall ambiance was nice .

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Farhan Rabbani . 2025-02-08

MORE AT Google

Nakhal provided excellent service, great place for desserts, value for money yet!

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Mohammed Awais . 2025-02-07

MORE AT Google

We visited Urban Chocolatier Barkingside tis Friday and service by Pooja was excellent.she explained desserts order and related allergies information.

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Neha Bagmar . 2025-02-07

MORE AT Google

excellent service pooja was very helpful and attentive

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Amina Ajaz . 2025-02-07

MORE AT Google

My order wasn’t even delivered, I’m pretty sure the drivers taken it to the wrong house cause it said he was near my house but never came, I’m very unhappy.

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Savanna . 2025-02-04

MORE AT Just Eat

Puja was amazing today very friendly and helpful with choosing the desserts

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Johnny Boom 9999 . 2025-02-03

MORE AT Google

Everybody is very nice and very polite. We received our food fast and fresh. 10 out of 10

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Bogdan Petrache . 2025-02-02

MORE AT Google

The Urban Chocolatier offers a diverse selection of desserts. The portions are generous, and the presentation is appealing. The staff is courteous and attentive, contributing to a pleasant dining experience. Prices are reasonable, making it a worthwhile visit for dessert enthusiasts

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Aci . 2025-02-02

MORE AT Google

Chaitra was so amazing and friendly, defo recommend coming here. Very accommodating and sweet. Lovely person with lovely service

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Hiba Mannan . 2025-02-02

MORE AT Google

Urban Chocolatier is honestly amazing experience from the quality of food to the exquisite dining experience this place is a magical utopia . Honestly the food was an amazing blend of sweetness but nothing was sweeter than Chaitra . she’s an absolute beauty and a wonder of a woman.

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Crystal IXI . 2025-02-02

MORE AT Google

your staff Chaitra is very good at her job, she’s got excellent customer service skills, she should get a pay rise.

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saira Uddin . 2025-02-02

MORE AT Google

Ordered the cookie dough mugshot, was really nice! And the service was on point

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Niresh Srinesa . 2025-02-02

MORE AT Google

Great dessert, good atmosphere and service from Nakhal

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Shahria Islam . 2025-02-01

MORE AT Google

Ramya was helpful and accommodating as front of house. Food was tasty, even when we’ve ordered for home delivery its always been well packaged and arrived at the perfect temperature 👍🏽

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Zee S . 2025-02-01

MORE AT Google

Always good service from Chiatra and enjoyable food. Recommend the banana and biscoff ice cream.

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Jack Sandi-Edwards . 2025-01-30

MORE AT Google

Very badly packed. Almost half the milkshake had leaked into its packaging

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Riaz . 2025-01-29

MORE AT Just Eat

Chiatra is doing great service.

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Mama of three . 2025-01-28

MORE AT Google

Amazing customer service + Amazing dessert. Everything was immaculate. I was served by Chaitra who checked on us and made sure everything was okay. 10/10

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Hana . 2025-01-28

MORE AT Google

This is my regular dessert spot! So clean and lovely size! Service is always amazing, every time we go, we’re so happy to see Chaitra to welcome and serve us. She’s very friendly, professional and attentive. Definitely recommend!!

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Amirah Gayle . 2025-01-28

MORE AT Google

Definitely one of the best desert places I've been to - from great service to great environment with plenty of variety and highest quality deserts in the area. Food comes quite fast and always fresh - definitely recommend

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Rafay Idrees . 2025-01-25

MORE AT Google

I can’t say enough good things about this place! The service was fast, and the staff were both efficient and polite. The atmosphere was vibrant and beautifully designed, even though it was packed with people. They got our order spot on, and the red velvet waffle was incredible—it looked stunning and melted in my mouth. The ice cream was far better than what I’ve had at other spots. I’m beyond happy with my dessert and the overall experience here!

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Navinder Kaur . 2025-01-18

MORE AT Google

This branch is very clean and better than the one in Cranbrook Road. The chocolate fondant seemed very fresh. The interior is nice. As long as this branch remains clean I’ll be revisiting.

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Atiq Amin . 2025-01-18

MORE AT Google

I find it difficult to review sweet delights, after a few morsels it just tastes sweet, perhaps over whelming sweetness. Let me try. This place is welcoming, by virtue of the staff. Looking at the menu is overwhelming. If you struggle to make simple choices in life, then you’ll certainly struggle to make a choice here. Nonetheless, if you do eventually make a choice Rischita and the team will ensure you get a great delightful experience. The food will be with you promptly, it will presented creatively and It will tantalise your tastebuds. Can’t go wrong at this place, definitely a great place to please your date, wife, children or mistress…

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Kamran Younis . 2025-01-14

MORE AT Google

One of the best dessert places in London with loads of delicious treats available. Endless choices which out them above the rest. I’ll be back again soon for sure 🎂

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stevie clarke . 2025-01-14

MORE AT Google

Excellent customer service Nakhal

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Zubaida . 2025-01-13

MORE AT Google

Nice dessert lovely atmosphere and such a good service by Nakhal truly amazing

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Fozz Meraj . 2025-01-13

MORE AT Google

Food came freezing cold. Took longer than 10-25 minutes like stated.

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S . 2025-01-13

MORE AT Just Eat

First time ordering absolutely delicious

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jodie . 2025-01-12

MORE AT Just Eat

Nakhal gave excellent service :)

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K Fatima . 2025-01-11

MORE AT Google

Sangita was lovely Nakhal is amazing

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Ozma Najib . 2025-01-11

MORE AT Google

NAkhal was very kind and nice. She helped to choose deserts for our kids, that was super delicious. Thank you so much. We will come back soon

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Юлія Германюк . 2025-01-08

MORE AT Google

Very enjoyable experience. The Salted Caramel Mugshot was so good, and service lady Chaitra made sure my experience was smooth. Would highly recommend and will be coming back again soon!

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Jahansher Akbar . 2025-01-07

MORE AT Google

Nakhal had great brilliant service

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Amna Mahmood . 2025-01-06

MORE AT Google

Nakhal was our waitress for the evening, she served us delicious waffle and ice cream. Great service

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Nahid Choudhury . 2025-01-06

MORE AT Google

"Exceptional service from the sardar guy Friendly, attentive, and made my coffee perfectly—truly a standout experience and delicious waffle I ate.

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Thomas . 2025-01-03

MORE AT Google

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