The Townhouse in Cheshire East

Absolutely taken aback at the fantastic service and attention we received from Sian and her crew. My daughter was badly let down by Bench (despite a deposit paid), and with a week to go to her hen party she was in tears as there was now no venue for it. A desperate phone call to Number Nine Mill Street(formerly The Townhouse) and they couldn’t do enough to help. They even rearranged a pre-booked group of their own to fit the party in for her and couldn’t have been more kind and helpful to her in choosing a brand new menu for her guests. All this with just one week’s notice. Once the night arrived, my daughter and her guests were waited on hand and foot the entire evening - (Stefan was an absolute star, and a credit to the company). Special consideration was given to a guest with specialised dietary requirements, with the chef being involved every step of the way. Without question the entire evening was absolutely wonderful (better than the original booked venue would have been by a long way). Cannot recommend the venue, staff, food, drinks, ambience and quality of service enough. Many thanks to you all.

Absolutely Amazing!!! We booked the Private Dining Chefs Table to celebrate an 18th Birthday. The food was absolutely delicious, a fantastic variety of Tapas, table service for drinks, waiting on staff provided a high class service. Would highly recommend to anyone looking for a beautiful intimate setting with delicious food and great service.

Great food , drinks and service . Really enjoyed the menu …and tried various tapas dishes as well as the steaks .The waiter was extremely helpful with explaining menu and ensuring we had a lovely experience .

My wife and I thoroughly enjoyed spending two nights here...if only we had slept better would happily have given our stay five stars. A word of caution to anyone with mobility problems, the steps outside and the stairs inside are steep and challenging: indeed, the higher you climb the narrower and steeper the stairs. This is almost a great hotel: beautifully positioned halfway between the rivewr Dee and the Cathedral, on a busy road with pubs, cafes , bus stops and shops and good eateries very nearby. Recently refurbished,it is smart, attractive and it has friendly, helpful and efficient staff, comfortable lounges, an interesting bar and a pleasant outdoor terrace, Breakfasts were feasts and beautifully cooked and served. Our sole reservation was that we both slept fitfully. We could not fault the decor or the bed but I found the large pillows too hard and perhaps we found it a little too busy/noisy outside as we live in a quiet rural setting. Thank you to all the friendly and professional staff for making us welcome and comfortable.

The food was delicious, service excellent (our waiter Josh was great) and plenty of choice. Would highly recommend. Was disappointing that it was a Sat night though and it was very quiet. We were recommended by a friend and wouldn’t hesitate to recommend to our friends and family.

Really interesting food - very tasty.Lovely service and a delightful venue. Can’t fault the food and drink! Will definitely return. Thank You to the chefs and the waiting on staff. Loved it!

I was here for 21st birthday party lovely place good vibes good canopies and champagne great night out really busy.

Now called 9 mill Street we had a great meal here. Tapas style menu which had a great variety & what a great meal. It was all freshly cooked & its explained that the dishes all come at different times and in no particular order which is good. We had great service too. All 6 of our party are all definitely going back again .

Had a brilliant meal here with all the family for a birthday celebration a while ago. Must try again

Stunning restaurant and building, modern with Asian fusion delicious food small plates to share, had a lovely meal with family and shared the prawn doughnuts and dumplings are amazing! The staff are really friendly and professional.

TBH not even worth a star. Don’t bother going for a job here it’s a waste of time , it’s very poor management and they are unreliable, I went in for a interview, they had no idea who I was on the day, I had to show them a message to say I had been asked to come in for a interview that day. They kept me waiting 20 mins, and asked me to come back the next day for a trial shift. After the trial I had a interview. A couple of days later they offered me the job, they sent me a form to fill out on my particulars. They had me download a app for there pay system. And then said I would be notified with a email from there .HR was to let me know a start date, an to send the rota through for me. I messaged back after a couple of days later to let them know I’ve not received anything yet. They said you have not been set up on our rota system yet, we will follow it up immediately and get back to you and let you know when to start. So far heard nothing no reply. At least be honest if you have changed your mind about employing me? I’ve turned down other jobs because of this non existent offer. My advice to others is that, do not bother even filling out an application they will just mess you about from start to finish. Since this experience I have spoken to other people also with bad experiences and said to me avoid this place at all costs. Try and apply for a job with another company that’s truthful to you.

Tonight we met for a few drinks.we wanted to prep order for surprise and pay up front. We were told we couldn't do this 🙈 We were put in a dark corner. Out of the way No atmosphere so we went outside, there were no cushions on the chairs outside Disappointed with the whole experience.

Awful customer service, tried to speak to them in regards to an incident that occurred with their untrained, aggressive bouncers when they placed an attack on the person I attended with, when we were leaving to go home. I have requested CCTV but still nothing has been done. I will be going to the trading standards about this unresolved issue as it lead to him being injured:) would not recommend this place, even to my worse enemy :) staff are not helpful in the slightest!

There wasn’t an option for 0 stars unfortunately so 1 is the best they deserve! Wont be returning here.

Beautiful restaurant,great service and food was excellent 👌

Beautiful venue. Lovely drinks, nice staff.

We call in the town house sometimes on a Saturday and Sunday afternoon the drinks cost £9.50 ..so when we went in Saturday at 7 I was stunned when I was told it would be £22 .then when I refused to pay it it got re done and came to £14 .still £4.50 more then normal..shame as I like it but it's put us off .

Ouch. Horrifically expensive (£5 per measure for a short and £6 pint) and freezing cold inside.

Fabulous food. Great service. We were served by a very friendly and knowledgeable waiter. Great wine list. Gluten free expertise. Perfect. The ambience and decor is lovely too.

Terrible service! Followed by an 11 minute stay £100 parking fine... As a group of ladies on a night out we planned to start at Townhouse for drinks so my friend Katie looked online and found that we could book a table for drinks (great for us as a party of 6/7). However, upon arrival we parked up and made ourselves known to the guy at the desk immediately and expected to be shown to a table. He very flippantly and rudely said 'that's just for Covid, you cant book tables for drinks anymore' - even though it is a feature on their website? Offered no apology and seemed put out by us. We all went to the bar and as the service was so slow and there wasn't enough bar staff we decided to leave feeling disappointed and annoyed. He clearly saw us leave and wasn't at all concerned. Today, I as the designated driver received a £100 parking fine which can be reduced to £60 for prompt payment for 11 minutes parking. The car park is very badly lit, no signs were visible to 6 of us and no one mentioned to us at all that we had to input any details inside the venue... Terrible customer service that's left a very bad taste and we wont be returning... We have contacted the venue about this the day after and as yet more than a week on they have not responded.

Delicious seafood, and lots of non seafood choice, probably the best food in Nantwich. Friendly helpful service. Ideal for a special meal out. They made my Birthday meal extra special.

The food was amazing stake and Duck was delicious. Good value and brillaint service especially the 2 young girls and gentle man. 10/10!!!

First Class Christmas day dinner. Very friendly and efficient service. Food was excellent.

Ate at the Townhouse earlier this week. Great food and atmosphere. Really good service from a young, polite waiter called Seb. Overall really good night out

We came for dinner and drinks 2 days before Christmas and the service was great - so attentive. Thanks Summer for the great service

Good food, excellent service by Seb. Just lacks some atmosphere and not being able to get a drink after 9.30pm for a Christmas do was poor.

Genuinely very disappointed and quite dissatisfied with the manners and etiquette of the staff over the phone regarding a booking here! Will certainly not be dining here in the future, just goes to show the looks of this place can be deceiving but sadly has been let down massively due to the disrespectful staff ! Shameful !

An excellent buffet lunch in beautiful and stylish surroundings. Service could not be faulted. All attending (children to elderly) agreed commented on how pleasant, relaxed and well organised the event was. Will return for further events and to dine.

On site parking was available as got there for 6.45. Staff and service all night was superb, very quick, polite knowledgeable and engaging. Food was excellent and also the cocktails, great atmosphere and lovely decor with the new xmas decorations. The surprise of a decorated dessert congratulations on our wedding anniversary which had not been requested was a very nice touch.Will be going back soon.

Amazing food . Incredible Sunday Roast. Service excellent. Will be back we just need an excuse if that’s necessary!

Fantastic Sunday lunch with superb service

Celebrated our wedding anniversary tonight and could not have been more pleased.The staff and service was exceptional and the food quality really was superb and prices were very good.Great upmarket atmosphere and we will be back.Highly recommended

Great dinner tonight and very professional staff. Food was delicious and lovely ambience.

changed keep being made that we cant keep up Fantastic brunch - removed and no further notice of when back Amazing menu and food - removed and new limited menu food standards dropped Staff used to wear lovely uniform and now look mixed and matched

Rip off drinks, deserted on a Saturday night, probably because of the prices. Won’t go back.

Had a lovely lunch, the food was gorgeous,fast and efficient service,friendly staff ,and a delightful complimentary surprising birthday dessert,.

We were a party of 8 and just happened to find this lovely restaurant. The Sunday lunch was delicious. Beef was lovely and pink. The pork was lovely but stated as roast pork but it was actually belly pork which would not suit everyone. The staff were friendly and very attentive. An excellent find !

Fabulous service great atmosphere and wonderful food - and I am hard to please 😀

Restaurant - We ate here one Friday evening. We had very good service from the Waitress and both the Restaurant and Venue Managers were very attentive. We had a nice chat with them and they told us of their aspirations for the Dining Experience. The Restaurant Manager is certainly someone with lots of valuable experience so hopefully he will make a good impact. We were served lovely fresh bread rolls (just need to remember the butter) at the start of the meal. All of our dishes were good and we had starters, mains and puds between us. The dishes were carefully presented. My only comment would be that my meal could have been hotter - I like my food to be very hot. Overall Venue - On arrival there was a guy playing a keyboard in the bar area - he played mainly middle of the road, easy listening music but it was more reminiscent of something one might hear on a saga coach trip week away. Thankfully he stopped playing at about 9.45pm. Later on there were some roudy people in the bar which I have experienced before here and detracts from the ambience of the lovely restaurant, especially as you have to walk through the bar to get to the restaurant/toilets/entrance/exit. What goes on in the bar definitely impacts the Restaurant. Also, a number of the ladies toilets were out of order. Overall though we had a lovely evening and will definitely visit again.

I don't often leave online reviews but as I thoroughly enjoyed dinner last night at the Town House, I now feel compelled to share. The previous time we'd been, we're taking quite some years ago, the restaurant was still called the Residence, and I have...

"Had not appreciated that the smaller Lunch menu only was the normal offering at lunchtime. However, the wait-staff and chef readily agreed to us choosing from the a la carte menu. The food was excellent and service very friendly and obliging. So full marks all round."

We went for dinner, entering the restaurant we were welcomed as if we were family. The staff were so attentive, the GM was a delight and everyone made sure we were well taken care of. The food, 'wow' is all I can say. I am...

For a long time we were regulars at this restaurant, but work and travels meant it was a few months since our last visit. Our friend Emma was there for lunch today, and it was her feedback which prompted a spur of the moment decision...

We would just like to thank all staff at The Townhouse for an amazing party, which was held on the 22nd of October. A big massive thank you to Jacob, the events coordinator, who went above and beyond our expectations. The food that was provided...

The food looked amazing and tasted fabulous. Service was excellent and the staff couldn’t be more helpful. Will definitely be returning to try other menu options!

Lovely food and the staff were incredible. Will definitely go again ❤️

Beautiful food, really tasty and lovely service. Will be back soon!

Was a bit apprehensive about going as me and my partner had visited a few months ago and although the food was ok the service wasn’t great. They did feel understaffed, an after effect most felt I am sure but last night was much improved....

Just had an amazing meal at the townhouse. The new menu is fab! Me and my friend both had the black truffle checkin and it was insane!! Mash was perfection -chefs kiss. Staff were very friendly and attentive - Marcello was brilliant! Thanks Townhouse for...

It seems to be a different team in charge with some changes to the menu. Our server Annabel was a delight and she answered all our questions about food. She was not afraid to say she did not know then write it down to consult...

Staff were lovely food was nice and place looks great

Visited for a friend's party and the environment and surroundings in the upstairs function room were great, but...the price of a glass of wine was ridiculous! On buying three drinks, a large Sauvignon Blanc, medium Malbec and pint of Guinness, I queried the £30 bill....

Went to one of the drag queen party sessions and had a ball. Loved it and would really like to go again.

10 of us attended the bottomless brunch on a Friday evening last month. After attending a couple of these previously myself and the other guests were looking forward to the evening. Unfortunately it felt like we were all greeted with hostility like we were being...

Where do I start! I’ve eaten at the Townhouse on a few occasions and really enjoyed it so thought we’d try it again when my 90 year old Mum’s sister and family came to stay. I should have been alerted when I tried to book..the phone just went to answerphone so after a week of trying I had to go in in person to reserve a table. Online wouldn’t allow me to book either! So our evening started ok we ordered drinks, bottle of wine plonked on the table. We planned to have mains and desserts. Only 1 other table at this time so all should have been perfect. After some time the main courses came, most were bearly hot but we soldiered on. I was unaware that the Townhouse were also holding an Ibiza Classics bottomless brunch at the same time until the music was cranked up so high no one couldn’t hear the person sitting next to you speak. We then tried to order sweets only to be told after we ordered half the choices were not available. So half of us reordered. Only 2 sweets came…but no spoons so my partner had to get up to get them as there was no one around to ask. We then got 1 more sweet. 3 others never arrived despite us asking numerous times. We spoke to a very young server who told us that there was no management that night and she had been left to cope on her own with a boy who had only started that week! He clearly hadn’t had enough training. The poor girl was close to tears. They knocked the sweets and 20% off the bill which was small compensation for our ruined night. As we left a table asked us if our experience had been as awful as theirs who had been waiting for their food for over an hour! Apparently all tables complained that night from what the server told us. I did give my review directly to the Townhouse and was told that it would be investigated... I wanted to give them a chance to respond but have heard nothing since. So all in all the Townhouse need to either cater for fine dining OR loud bottomless brunch evenings..brunch that ends at 9pm? The 2 do not mix! My advice would be don’t go there for a nice quiet meal at the weekend! Update I contacted the Townhouse as they requested but guess what….they didn’t respond! No surprise!

10 of us attended the bottomless brunch on a Friday evening last month. After attending a couple of these previously myself and the other guests were looking forward to the evening. Unfortunately it felt like we were all greeted with hostility like we were being an inconvenience to them by having a table of 10 for brunch. It was extremely quiet for a Friday evening and we looked to be the only ones booked in for brunch as we were the only ones in the room with the DJ. The service was extremely slow, we had to get up numerous times to find our waitress who seemed to have hid herself round the corner. Bottles of Prosecco were left empty for quite a while and the wait on the cocktails was horrific. The attitude by staff was not anywhere near acceptable either, if you really dislike your job that much & cannot manage to put a front on for paying customers then you really should look into another profession. When we received our bill we then asked for our service charge to be removed as we felt it wasn’t fully deserved, we were then asked to explain why we wanted to remove it from the bill. Won’t be returning for brunch.

We had a group booking and we're initially delighted by the salubrious surroundings and the friendly staff. However, the starter of garlic bread had to be replaced as it was too hard to eat. Then the main meal of fish and chips was basically inedible....

Had a fab night at The Townhouse. The Drag artist "Misty" was brilliant. Can't remember getting home so a successful outing all round!

6 of us ate from the lunch menu, upon arrival told no pizzas available. Member of staff sat us down and handed out all menus including a large drinks menu with plenty of cocktails on. Staff member eventually returned took our drinks menu only to...

Disgusted by the attitude of the staff and general manager at townhouse after finding out that they have introduced parking eye to their car park. Parked here many times with no issues to frequent the bar/restaurant. As this is new the staff should be making...

Having been a regular visitor at Townhouse, Nantwich over the 12-15 months, I have parked in the car park immediately outside on a number of occasions with out any issues. However, my last visit on the 11th August, having parked there and spent 3 hours...

😡 Received parking fine for picking daughter up after she had dined with them. Rang The Townhouse for support. They were very dismissive and not prepared to help rectify issue. Very, very poor customer relations. Will never give them my custom.

After calling in for a cocktail at the townhouse nantwich .. we will not be returning .. empty bar and 3 members of staff stood there not one asked what we would like to drink .. it then took 10 mins to make 2 cocktails...

Terrible service over priced drinks

Terribly managed. More interested in the circus bottomless brunch instead of the customers in the restaurant. Food took ages to come and then wasnt as ordered or as stated in the menu. Won't be going back in a hurry

Where do I start! I’ve eaten at the Townhouse on a few occasions and really enjoyed it so thought we’d try it again when my 90 year old Mum’s sister and family came to stay. I should have been alerted when I tried to book..the...

Josh was an amazing waiter, couldn’t do more to help during our time to the townhouse. He needs a promotion!!!! Ell the supervisor on the other hand.. I’m not sure whether she’s always that rude but that attitude needs discussing with a manager asap. Would of been 5 stars if it wasn’t for Ells wrongful attitude

Bottomless Brunch at Townhouse, a must do. Amazing attentive and friendly staff who were very welcoming. We both had belly pork which was incredibly tasty and good quality, all dishes going past looked great too, we have already picked out a dish for our next...

The experience was marred by receiving a parking ticket a week later for using the car park! Rang the restaurant but disinterested. Not the same customer care we experienced when it was The Residence and we were regular customers. Not likely to return.

Great food and a great place to meet friends. Lost a bit of its sparkle though hardly anyone in the restaurant more focused on loud music etc...

A table for 7 outside. Food took ages to come out, even the starters took at least an hour. Asked for a ‘blush’ rose like the bottle my friends nearest to me had (pale) was given a disgustingly dark pink sweet one. Thought I would...

Excellent baby shower held at the Townhouse, Events Manager Fay was great. Amazing food (great selection for afternoon tea) and we were well looked after by the staff. Highly recommend

Visited the Townhouse with a large group of friends for a baby shower. The buffet food was amazing!! The room was separate to rest of the restaurant which was great being so many of us. We had drinks on arrival. Really well organised by Fay...

Amazing bottomless brunch food and drinks were so good, cannot wait to come again.

We visited here last night for the bottomless brunch! It was amazing! The food was fantastic and the staff could not do enough for us! Josh R always made sure we had what we needed! Can not wait to return! Highly recommend 5* Thank you

We arrived at 5:30pm and as it was a lovely evening so we sat outside. Despite there being waiters around we were told to go inside to place an order. We did so - 4 cocktails and a bottle of Prosecco. We had to go...

We came for bottomless brunch and left very happy. Attentive staff, very friendly, great cocktails, plentiful booze (and the food was great, btw).

Excellent service and a really tasty meal, great place for drinks if you aren't eating too.

Amazing cocktails in a great atmosphere.

Visited the Townhouse with friends for my husband’s 40th. Sharing platter for starter was lovely. However mains were poor. Black truffle chicken was lukewarm and mashed potato was cold when it finally arrived 5 mins after the other meals. Waited 35 mins for desserts. The...

My wife and I called in today to try Sunday dinner at about 2pm, not a bad start but surprisingly empty. Order went well not much wait time 20 min wait or so, I ordered a pint of Pepsi max and the wife had glass...

Lovely food excellent service the waiter was really helpful .

Brilliant - fantastic cocktails as always & bar staff friendly & amazing as always.

Awesomeness in the form of food and GREAT service - thanks for an amazing lunch today!!!!!

Ignored by bar staff whilst waiting to be served. I was at the bar and 2 separate people just walked up and were served before me. When I queried this they unbelievably said they had not seen me. I'm 58 years old 16 stone and...

Bottonless lunch - excellent. Shame we couldn't sit outside though.

Our daughters organised a family get together for us in one of their private rooms. It was most enjoyable, the service was great, food very good and staff who looked after us could not have been more helpful. The only downside if visiting can be...

Awesome place for a drink, great vibe.

Lovely venue, very modern. However the bottomless brunch is let down by the fact that despite the menu stating alcohol in the cocktails they definitely did not contain alcohol. They taste good but its definitely only mocktails. I have had cocktails in the townhouse a...

We had a business lunch which we arranged with Fay . Everything was excellent.., lovely private room , good menu , excellent food and service was top class . Fully recommend

We went here for a drink during the jazz festival. 3 drinks for £32 in horrible little plastic cups!! I wont be returning!!

The food was incredible and the service was outstanding. Josh couldn’t have done more to make sure we had a lovely time. Andrew was so lovely, coming over for a chat at the end to make sure we had a nice time and he made...

I have always enjoyed going to The Townhouse and had booked a table for 6 friends to celebrate one of us having her 60th birthday and retirement. We had booked for drink and with option of food for those who wanted nibbles. On arrival the...

Family birthday with a multigenerational group, it was a sunday and the roast dinners were excellent, our group had the roast lanb, belly pork, ham and chicken sunday roasts and they were fantastic, starters and desserts were also rated excellent by those who had them....

Excellent staff so friendly, tasty food mc an cheese balls were the highlight, though squeezing in a pudding was tough but delicious, great ambiance with on site DJ made my night !! Can’t fault it would recommend to anyone

Lovely and very knowagable young bar staff

Food was good but limited menu due to having a busy day!!! Would say that if went back I wouldn't be impressed if shortages again due to function. The staff were lovely though and we all enjoyed our food

Lovely meal, attentive staff an all round fabulous evening

Dreadful service and food, overpriced rubbish

Must be the worst place in Nantwich. Door staff are so un trustworthy, I wouldn't let my my dead dog in there. Never ever go again !