The Cross Keys in Cheshire East

A follow up on your reply and i thank you for answering. In life you only get one bite at the apple and sadly i wont be phoning back as one visit was enough but thank you

I stayed here 27th - 30th March and everything was spot on, the room was lovely, the food was on point & most of all my host Jess was a legend. Stay here, everything is slay.

Great food. Happy polite helpful staff.

Staff couldn't do enough for us. Kitchen was closed on arrival but they made us a meal each. Room is lovely.

Johanna was amazing … felt so welcome ..: best service ever xx

Called in for drinks, really warm and cosy environment, nice ambience. Had an Angelo Poretti, no negatives.

We had fantastic dinners on Monday Sept 4th. Some pubs not serving food on Monday night, so very happy to find a place. Portions were the perfect size and the prices reasonable. Young girl was working the bar/floor on her own but was very pleasant, professional and did everything with a smile. A pity the floors were so sticky I had to clean my shoes when I got home!

Friendly staff. Good size room. Everywhere was spotless. Food was excellent especially the breakfast. Will definitely stay again.

Always a treat to visit the Cross keys, the staff and facilities are great and they are always so welcoming even of the husky trip hazards we bring with us!

Great food, great staff, great vibe, glad we chose this place for lunch. Well looked after. Will be back again :-)

Highly recommend to stay and eat. The staff especially Tristan was very welcoming and made us feel like old friends. The room was spacious, comfy and clean. We were in a building seperate to the pub which was great. The food was excellent, very well presented and tasty. We will deffinatley return. Great location, plenty of places to eat and drink within walking distance and Tattan Park close by.

Extremely helpful owners and staff, they are making things work during this difficult period.

Avoid like the plague. Arrived at The Cross Keys having paid for a reservation on hotels.com, was told on arrival I needed to pay £82 again (despite having proof of my already paid booking) and £10 early check in fee (extra £10 was fine with me), they just said ‘we don’t deal with hotels.com you can’t have your room unless you pay again’. Hotels.com contacted them twice to refund me and they refused. Disgusting service and money grabbing. If you don't deal with hotels.com then why advertise your property with them? Your guests should not be penalised when something goes wrong, you should liaise with hotels.com to sort it out! Not only that, was told there would be free parking. Arrived and asked where I could park the car and was told ‘we don’t have anywhere as road is closed off due to a market’. I asked for advice on where I could leave our vehicle and I was just told I’d need to drive around and find a pay and display. There was no parking around so we ended up having to drive to the wedding venue we were going to and leave our car there and use taxis back and forth instead. Never met such a rude accommodation desk employee in my entire life. Should not work in the hospitality business. Completely ruined our trip and caused us nothing but stress from start to finish.

Excellent pub and hotel. Room was excellent and breakfast was fantastic. The hosts were brilliant and very helpful.

Great atmosphere, drink selection great

Right next to the hotel great .

Great service, food good value for money and brilliant atmosphere considering we went for something to eat before the cinema ! We are planning on going back as it’s set up really well as a sports bar.

We had a complimentary room for free because of a previous bad visit back in August 2020. Because of covid lockdown we had to move it from Feb 21 to May 21. Then from May 21 to this August. What we didn't know until arrival was that the hotel manager had taken it over and the hotel/restaurant has changed brands (I think pub chains) however they still honoured our booking which I think was super because in theory they didn't need to do this. Not only were we upgraded to a super king room... as our previous visit was a double room... but we were also given a bottle of complimentary prosecco. Amazing! All staff super friendly and approachable. We had lunch here as well, a Burger and the footlong nachos. So good and reasonable priced. The room was beautiful so spacious and clean. Bedsheets smelt amazing 👏 Our room number 10 overlooked the D13 bar terrace who had a singer on 2-5.30pm which if that ever changed to an evening would be an issue as he was that loud it was like he was in the room with us 🤣 hopefully that never does change! All in all a fab visit had by two stressed parents of 4 children who definitely needed this overnighter after 5 week summer holiday with the children haha! Thank you so much 💓

Stayed for one night in a triple too floor room. Accommodation was excellent very smart clean and tidy rooms. Bed was also very comfy. All staff were great and very hard working. The courtyard beer garden is a great place to relax in the sunshine. We would definitely return and recomend this place.

Excellent food and service, very pleasant meal with friends, lovely outside terrace, very attentive staff well worth a visit

Had a lovely time here with friends. Special mention to our waiter Bob who couldn’t do enough for us and was super friendly. The food is nice and the speed of service was great! Visited twice and will definitely visit again. Thank you for a lovely evening.

Very pleasant stay in the heart of Knutsford. Clean modern room with coffee machine. Staff helpful and friendly. Breakfast good. Covid measures adhered to.

Lovely room (Charlton rm 11) Newly decorated Accommodation. Great food and Drink in the Bar. Great staff led by Leah. Will be back. Liam & Marie

Went here today first for a drink as the wine is excellent value, but then decided to dine on their meal deal. I had fish and chips and the partner had pie and chips, yes typical pub food but excellent. We liked the way the food was served with the plates being placed on a serving table from which you collect, it’s next to you but prevents the server from getting too close Overall very good would certainly recommend

Stayed for two nights Fri & Sat, very helpful staff, bedroom and bathroom clean and tidy. Tea and coffee making facilities. Bar and eating area good and breakfast very enjoyable. Our room was no 12 and was right at the top of the hotel, lots of steps to walk up and fire doors to go through but two good quiet nights sleep. On the whole enjoyed our stay. 8/10

It wasn't my idea but here we were again and not for long.Again clip(s) were turned round and just 2 available ales. I plumped for the Doom Bar as it's always a good standby. The Doom was fine. My friend wanted to try the other beer despite not enjoying it last time. He got a half just in case and it was clearly not right, we all agreed. The young barman had a taste, didn't make an expression either way and told my friend he couldn't replace it as there was no manager around?! He ended up getting a bottle of lager - really poor show.We soon moved on, there's plenty of competition in Knutty and we'll be starting somewhere else next time.

Me and a friend decided that it would be a great idea to walk around the lake at Tatton Park. Luckily we went on the windiest day of the year (idiots) so by the time we'd finished I think we both where desperate for some food.We walked around Knutsford and past this delightful pub, the menu looked good from the outside so we ventured inside. We was greeted by a lovely lady who showed us to a table. The fire was on and instantly I felt the warmth returning to my face.We where both on dry January so lime and lemonade and a J2O was the order of the day. I also ordered a rump steak, duck egg and fries.What a really great pub lunch, I'm looking forward to going back again for a few pints in February

Called in here whilst on a Xmas doo, we all enjoyed the atmopshere and service.A great choice of beers. Shame we only stayed for one drink.

Met friends here last night and really disappointed. This used to be our place and although we'd been to other pubs in town, we were back here for a catch up.3 beers on the bar, one clip was turned round so 2 available. I had the Doom Bar and it was off, the barman could smell it was off so swapped it for a lager, no problem. We then asked for 2 pints of the remaining ale, cloudy so barman pulled a load through the pipe and then served 2 pints. My friends got half way through and gave up.Atmosphere was OK but we moved on shortly afterwards.

Am in the process of trying different overnight locations in Knutsford whilst I’m working here every week.This is one of a few pub/hotels in the Main Street and it’s free to park on there from 6pm until 8am (if you can find a space!)You check it at the bar which is fine and I was shown to my room on the 2nd floor.Nice big room which looked to have been recently upgraded.Comfortable bed. Big bathroom.Good WiFi...free of course.Had a few beers in bar and the young barman let me sample a few of the IPA’s before ordering which was cool.Laguanitas was decent.Food menu looked ok (pub grub) but we ate elsewhere.Bar seemed fairly quiet.I had to leave before breakfast at 7:30 which was a shame.Price ok for Knutsford which is quite expensive!

The food for breakfast was a good selection including a full English breakfast and veggie options. Selection of tea and coffee - recommended

Booked in to this hotel for the location and parking. This is a fantastic pub/hotel on the high street with parking at rear. We stayed in the large suite which was fantastic. Recently modernised throughout its just stunning. The owners and staff are all very friendly and helpful. Food was delicious we ate tea and breakfast and both meals were excellent value for money. Will defiantly stay here next time we are in the area. Please call in to this gem of a hotel if in the area even just for lunch.

We stayed at the Cross Keys Hotel on Friday evening as a romantic break in the village of Knutsford.They have recently undertaken a refurbishment and room 1, the Canute Suite, was spot on. It was very well presented and had nice quality gadgets such as a Dyson air con unit, a fresh coffee machine in the room and a music system.We were made to feel very welcome and decided to eat there as there was live music from a talented artist who had been on the Voice. The menu was "pub grub" but was excellent, particularly the sirloin steak which was cooked to perfection as a medium ie pink on the inside.The breakfast was great the next morning.The bar staff were really friendly and of particular note was Matt who couldnt do enough.We will definitely be coming back.

Recently stayed the night at The Cross Yeys, our room No6 (Patton) was very good, not flash but newly refurbished, very comfortable bed and very good English Breakfast the next morning

On a decent day you can breakfast outside in the sun and watch the good people of Knutsford go past. Small menu but quality and service are good.

As I live in Knutsford and King Street is the epicentre of the town - everything here from an Indian Curry to and Italian all within 100 meters from each other. My mates and I always pick the Cross keys Pub as a great place to watch the rugby at. The place gets full of eager sports fans and enjoy a beer or two during the game. Nice friendly staff and the bar food is good. Cant go wrong in picking the Cross keys for the game or to start the evening off. Its one for the lads for sure but I see that families and couples use the pub as well.

We stayed here for one night and to be honest I am pleased it was only for one night. Whilst the bedroom was spacious and the bed was comfortable, the bathroom was in very poor condition. I would not go into the bathroom without shoes on as the Lino was so worn and dirty. There were hairs in the bath and on the toilet and black mould around the bath. The glasses were full of condensation and the radiator very chipped and dirty.

We stayed for one night as we had been to a wedding at the Hotel next door. The building is quirky, with large airy rooms, fluffy white bath towels, tea, coffee, etc.and the staff are very friendly & cheerful.

Looks grand from the outside and on the trendy streets of Knutsford I expected it to be a bit more posh. Really down to earth. I popped in to get out of the rain. Not busy even though it was a Saturday afternoon. Pleasant enough with some comfy leather chairs at the back and free newspapers to read.

I used to meet friends here regularly and they were local so as a drinking pub it's safe to say you could do a lot worse.

Not wasting more of my time on this but treated locals terrible . From the bar staff to the clientele in the pub 🤮.

We regularly visit the Chelford boot sale and have visited the Café on the Corner (further up from The Cross Keys) once and while good it was not up to my rather particular standards.

Absolutely shocking.... words elude me, staff so lazy sitting on that couch.took them 5 mins just to serve my friends & I that's when they could be bothered to get off their phones. FOOD WHOA if that's what they call it. Took over 1 hr to come out and we were the only people in the pub. Wouldn't of even feed it to my dog. I rearly can understand why it's gone down hill in the last few weeks. When speaking to other customers eventually when they turned up they said we were lucky that we got served as the kitchen is hit and miss whether the kitchen is open at all.

Arrived at 10pm aware customers maybe slightly rowdy and swearing was not impressed staff were also. Quality if service bad Dealing with complaint 're quality of whisky ... poor customer service . Kids pub with kids serving

The team give great service, the food tastes acceptional and the presentation is spot on, on top of this the price makes it a go to spot in knutsford

We were greeted as soon as we arrived into the pub by the two bar staff and shown to our table in the cellar area down the stairs by the bar. The waiting staff and manager were very welcoming and made sure to keep checking if we were alright. We were able to order food and drinks efficiently from an extensive menu - we had the Sunday Roasts which were delicious and plentiful! My brother had steak and chips which he said were great! With it being Mother's Day, the staff came out with a complimentary glass of prosecco and a box of Milk Tray chocolates for my mum, which she was blown away by and so grateful for such a lovely gesture! Thanks to the staff for a brilliant evening meal!

My husband and I popped in for lunch a couple of weeks back, once we decided what we wanted he went to the bar, the lady who was working was on the phoned at the time taking what seemed to be a personal call, she looked at my husband then to what turned out to be the manager only for him to say it's ok he can wait. 10 mins later we finally got our drinks. Then I went to use the toilet, big mistake. The toilet seat was broke the walls could certainly do with plastering and decorating. They were awful to say the least. The food was tasteless and not that great. I'd dread to imagine what the rooms are like.

Clean pub with a warm welcome by bar staff. Basic food menu which didn't entice us to stay and eat. Want chips, go here

Booked into this hotel to stay whilst attending 'Monster Truck show' nearby. Tickets for this were a xmas present for my husband last year. Thought we'd stay 2 nights b&b; for long weekend. Very convoluted way through pub to accommodation which was outside at the back, through an outer door then into our room. On surface all seemed clean if a little shabby around the furniture and bathroom tiles. All four taps in bathroom, sink & bath had hot water coming out of them and was so hot as to scald: no warning signs( as required) of this. Menu for evening meal was basic so ordered soup and roll: not available. Worst of all was the bed. The mattress seemed to have collapsed in on itself, was noisy and seemed to be made of straw or hay. Upon inspection it was filthy and stained and had no mattress cover on under bottom sheet. No sleep was had! There was a green light in the ceiling? Next morning was informed that due to shortage of staff(accident) there was no breakfast but we were offered a bacon sandwich and coffee!! After a long day at show came back to find our key did not fit outside door so had to go looking for staff through convoluted route to bar at front. Final straw for my husband so brought bar manager to room to test out the bed and express our complete disatisfaction with whole visit. As always the staff are very apologetic about shortcomings but are ineffective in correcting them as they are not the budget holders for these shabby rooms and staff shortages/poor food choices. They do their best but these complaints need to go further up to the hotel group which owns this hotel. We were offered a complete refund on the spot and we left immediately, not staying for 2nd night.

The Cross Keys in Knutsford is a truly awful place to stay. Arriving in the car park on Friday afternoon we entered through the hotel’s rear entrance to find an unattended reception desk. We had to access the front of the hotel to find bar staff who handed over a key in return for payment for the room. We returned to the car park to our room, not in a stable block as described, but in a brick outbuilding. In the room we found a vinyl chesterfield the covering of which was torn and the foam filling oozing out. The dressing table was missing a whole corner which had obviously broken off at some time. The bed, bedding and towels appeared clean but closer inspection of what lay underneath was avoided. The bathroom was a very unpleasant experience. Cream vinyl floor covering next to the bath and sink was black, presumably mould. An anti slip mat suctioned to the wall behind the bath with dubious stains and grouting around the bath and shower door looked unpleasant and needed replacing. It was raining heavily the following morning but there was no covered walkway and no umbrellas provided to reach the hotel. Breakfast was served in the bar. No cereal or juices available, tea and coffee served in a cup, no refill. Eggs Benedict was lukewarm and covered in a huge amount of heavy cheeselike sauce and breakfast sausages and bacon were undercooked. We couldn’t wait to leave.

Four couples visited for an overnight stay. We were greeted by Hal who was welcoming and informative - a great host.

We recently stayed at the Cross Keys, Knutsford, to attend an event at Tatton Park and its location is very convenient. However there is no way we will ever return as the accommodation is truly awful. This contrasts with the bar and food which is pleasant and tasty. Breakfast was cooked to order from a small menu but having said that it was good value.

Sólo nos tomamos una copa en el pub pero parecía bastante popular y había un montón de gente de aquí con perros y niños, todos bien educados. No estoy seguro de lo que la comida es como aquí o incluso si sirven, pero cualquier buen ambiente

La habitación era grande y cómoda, con una bañera y ducha de alta presión. El desayuno era elegido del menú y estaba bien preparado y sabroso. El personal es amable

Fomos a festa do May Day e depois almoçamos no The Cross Keys, super animado, excelente cerveja e o melhor...

Mi esposa y yo fuimos para un asado el domingo y no me decepcionó, la comida estaba fresca y de buena calidad, que parecía hacer sentir como que podría haber sido un poco más. También necesitaba una puesta al día, pero el restaurante servicio era insuperable y a un precio razonable

Nos alojamos aquí para una boda en mayo. Magníficamente situado en Knustford y con aparcamiento privado para los huéspedes es una ventaja en el centro de la ciudad. Buena comida y cerveza en el servicio en el restaurante y todo el personal que trabajaba allí era muy amable y servicial. El aspecto del hotel la experiencia. Aunque la habitación era excelente, el tamaño de la ducha estaba rota y tuvimos que celebrar la alcachofa de la ducha para lavar nosotros mismos. No teníamos televisión remota y reportamos a recepción pero no nos trajeron de reemplazo y finalmente el personal de limpieza no parece que parte del equipo que trabaja en el hotel. Ellos llamaron a nuestra puerta a las 10:30 am pero ambos estaban vestidos en su propia ropa no llevaba uniforme, así no profesional o parte del equipo

The Cross Keys is situated on King Street in Knutsford on the outside it ls stunning. The bar area is clean and plenty of seating. Unfortunately the rooms are ry poor and let down the place. The room was accessed via 3 flights of stairs not very friendly for disable access. The room itself was very basic the mattresses felt like you were sleeping on a concrete slab. The bathroom has been renewed but to a very poor standard. The toilet seat which was wooden was cracked, tiles missing around the bath panel , bins had not been emptied but worse of all a dirty shower mat stuck on to the tiles. Tea and coffee provided and packs of biscuits in the room. The only positive I can say that the full English breakfast was to a good standard with tea and coffee included, which is included in the price. It's a pity that the rooms don't reflect the stunning setting and looks of the Public House.

Expensive for hospital food. Mushy fish meat, chips looked microwaved, limp dry salad. My wife left her plate.

Had a lovely breakfast here at 7.30 am at the weekend good value and very filling , the beer is good value as well

We had a lovely Sunday Lunch in the Cross Keys. The chicken Sunday Roast was excellent. The rest of my family enjoyed the steak, burger, cheesecake and crumble.Friendly service, good value and Liverpool won.

Was showing a friend around Tatton and standards the journey in Knutsford. The aim was a traditional Sunday roast in a pub setting, and Cross Keys delivers in spades. Food was gorgeous (Pork Belly and Beef roasts). The setting was smart and the prices were very reasonable. The service was friendly and the little touches like a lot candle in every table gave a real cosy feeling. No complaints.

Highly disappointed. The staff got our order wrong not once but twice therefore we were extremely late for an important event and some members of our group had trains booked, the staff knowing all of this only managed to give us 10% off as an apology. Then when we received our food one member order a "homemade fish finger barm with salad" and we could not understand how one piece of lettuce can be considered as salad. Don't think I will be returning at all.

Walked all over Knutsford looking for somewhere to have breakfast. Finally found The Cross Keys and we were very pleased we did. The service was friendly and efficient, the food was great and it was very reasonably priced - and the cappuccino was smooth, hot and delicious. What more could we ask for to get our day started.

It's a while since we last visited the Cross Keys, it was always OK but nothing special. Now there seems to be a fresh approach, the service was excellent, all the staff seemed to be enjoying themselves, friendly, engaging and efficient. The manageress was a joy to talk to and is obviously passionate about her job. The live music was an excellent added bonus from a very talented young girl. We will definitely be back.

Have been too the keys quite a few times, but recently went in with the family for Christmas Eve dinner, new management and it shows, the place was full, luckily we had booked, the menu is excellent, as is the service, the food and the staff, reasonably priced food and drink, definitely worth a visit, one off my recommend

This was a group outing to celebrate leaving work. It was a lot quieter than anticipated given it was the run up to Christmas but that worked in our favour. Good range of beers on offer including local brewed beer. Menu has a good selection of eats which we all enjoyed.Steady flow of people in and out of the bar in the evening. Staff really friendly.

I came here with my family including our dog and sisters baby. The staff were very friendly, warm and accommodating. The food was 5 stars. I went for a Sunday roast with beef, Yorkshire pudding and all the trimmings. Food was delicious - we shall certainly be coming here again!

Good pub and beers. staff very sociable and helpful . Good range of beers and they cater for dogs. Great location

Called in for a couple of drinks with my wife and two young sons on a Sunday afternoon. Staff were very welcoming and genuinely friendly with a smile. We didn't eat but the food coming from the kitchen looked great! Will visit again.

A really friendly pub, with a warm atmosphere. We didn t eat here yet, but we wil do in the future. We just called in, to see what the pub was like. We wern t dissapointed

Nice building with a decent size bar, had a bit of atmosphere but mainly families with kids screaming. Cask ale was cloudy and didn't taste right but the lager was fine. Average Pub with Frozen/Microwave food heated up.

Visited Tuesday 6th,had a wedding to attend at night with food included so needed something lite for lunch opted for a firery keys chicken burger,the meal itself wasn't bad but I don't understand why places these days find it reasonable too charge for sides with a burger,don't get me wrong it come with onion rings(x4)then I had too pay an extra £3 ish for fries too accompany my burger !!!

Knutsford is a very picturesque little town and during a sunny Sunday afternoon stroll my Dad, my dog and I stopped at the cross keys for Sunday lunch.Due to the weather we chose to sit on the pavement side outdoor seating and ordered our food, which consisted of beef Sunday lunch for Dad and beef and Stilton cheese pie for myself.Service was good and my pie was amazing (you must try it) but Dads beef was very stingy.Taking the above into account and the fact that there was no water bowls in place for dogs, I would say that the overall dining experience was about average.

Great relaxed atmosphere and very friendly and helpful staff. Food was lovely.A very enjoyable experience. Dog friendly, they make our Jack Russell very welcome.

We are regular drinkers at The Cross keys.We decided to try the food whilst out with some friends.I have to be honest and after checking the reviews, we were a little worried.However it was excellent.We were all very impressed.The food arrived quickly, beautifully presented.I especially loved the " build your own burgers"Everyone enjoyed their meals.Really impressed.100% recommend.

Visited with my friend, was greeted by the friendly bar staff Kara and Laurence. They provide a range of cocktails on their new cocktail menu and great customer service with a very friendly and homely atmosphere - I would recommend the Passion Fruit Martini!

The refurbishment has been well done but the bar staff gave me a larger shanty when I had asked for bitter shanty then tried to tell me that the lager was a bitter. The food was disappointing.

on a warm sunday afternoon in April haveing been unable to park in any of our our first chioce Sunday dinner pubs .Found our selves in Knutsford .Asked for sunday dinner Sold out of Beef tried the roast chicken which was overcooked burnt gravy frozen veg no stuffing though we did get a yorkshire pud .Didnot complian watch the football & left at 9. 99 £ expect a lot better

A welcoming and very friendly place. The staff were cheerful, friendly and welcoming. The place has a good atmosphere. They brought out a bowl of water for our dog and have treats ready.The food was very good. Will certainly visit again.

Just popped in for a hot drink and sat under the archway which is a novelty. People were sat around watching a match but even that was done quietly. We enjoyed being able to hear ourselves talk. Don't know if this would be the case at weekend cos we called in on a week night

Nice new decor pub was very quiet when we popped in. It was a Sat morning, we sat down & ordered full English & tea & toast arrived quickly. Tea in big pot plenty for a couple of ups each My Hubble had the fry up with beans in an individual pot, all was eaten quickly & were enjoyed, my toast and jam was nice & hot & nicely toasted. ( not burnt)Pricing was good all in all a great service .

Visited for the second time in two weeks, this time we ate in. This place has a great atmosphere. Relaxing and confortable. The food was lovely and the service was first class.

I have visited the Cross Keys a few times since it has been refurbished and I have to say that I really like the decor, atmosphere and staff and this is now my pub of choice in the town. I was looking forward to trying the food menu however unfortunately I have to say that the Sunday roast let it down (overcooked beef and frozen vegetables), which is a real shame. I hope they look to improve the quality the ingredients as there is a gap in Knutsford for decent 'pub grub', and I would like to give it another chance.

Fantastic place. Owner was brilliant. Really friendly and nothing was too much trouble. Food and service was amazing. So good we Went back again today to celebrate Mother's Day. Thanks to all the cheery staffAnnette. Edinburgh

A group of us watched a 6 nations game (inc kids) and it was like being at someone's home, the floor staff where so fantastic, bar staff could do with upping the customer focus, overall really impressed am they totally added to the afternoon out. Thank you.

Visited for the first time since it has been refurbished inside. A considerable improvement in my view, with nice decor, a good atmosphere and great beers.

We visited today for a spot of lunch, this was our first visit to the cross keys and we weren't disappointed. We visit the area regularly and will definitely be going back. There was a great atmosphere inside and the interior was a mix of new and old, large well lit area at the front with smaller cosier seating areas to the rear. Plenty of choice at the bar with five or six real ales on tap also. The menu had plenty of choices to suit all palates and the food was very well cooked using good quality ingredients. I can recommend the Aberdeen Angus burgers and the ciabatta garlic bread was awesome. The staff were very polite and engaging and really made us feel welcome. See you again soon.

Popped into Knutsfprd on Boxing Day with two young kids, for some fresh air. Not a lot was open but the Cross Keys pub was. In my 20s (20 years ago) I visited this pub regularly, but it has changed a lot since then. Gone is the vaults/snug idea, the pool table and seemingly the atmosphere. The pub has gone for a cleaner, more sleek design and a different clientele. It looks good, but like many of the 'old' pub crawl venues, it is not what it used to be.We ordered lunch, however the friendly, chatty manager promised us that ordering 10 minutes before they were stopping food service was not an issue. The chef, it seemed, had other ideas.The food was ordinary, warm rather than hot and the kids portions were far too big for them to eat and their drinks did not arrive before the food had.A shame.

This was the worst meal I have had in a long long time! We had booked a table but when we arrived it didnt seem as though we were expected. We were taken right to the back of the pub next to the kitchen and the breakfast stuff for the following morning and given a table which wasnt set. At this point we noticed the walls were glistening with water - obviously a damp problem. We werent given menus until the waitress eventually came to take our order and we pointed that fact out. A catalogue of disasters followed - there was a mix up with our starters resulting in two of our party receiving theirs fifteen minutes after everyone else. We ordered wine which we had to chase up and then when it eventually came, it was just plonked on the table, not poured for us. Quality of starters were OK but probably out of the freezer. Mains arrived and were terrible - not one of us finished our meal. Sirloin steak was so thin and overcooked, rendered inedible; rump steak ordered rare but arrived medium/well done; seriously rubbery chicken ; mussels which were chewy and appeared to have stood under a lamp for a while..... Our plates were removed without comment and that was the last we saw of the waiting staff. We sat and sat, then eventually saw the chefs turn off the light in the kitchen and leave! No dessert, not even the bill. This place should stick to being just a pub - they obviously arent geared up for food. Will not be returning.

Room was very clean and quite spacious. Staff very friendly, great choice of ales and a super breakfast. You also have the use of a car park which is situated opposite the hotel which is very convenient.

Who needs 24hrs rolling news over lunch? Nice beer - friendly staff. Menu is tempting - but the fish and chips and the scampi would be better described as batter and chips with a hint of the sea. Nice sandwiches though - maybe better to stick with those.

The pub has just had a revamp - it looks lovely with it's new doors and it was very busy. We ate there - I had the ham, egg and chips which was good and my partner had the fish and chips and was happy - he said that the Tatton ale was good too.Why am I sorry? I am sorry because I have no alternative but to give it a 'terrible' rating and that makes me sad. I've never given a 'terrible' rating before.The reason? My partner was in the loo when the chef came in, wearing his whites - he did whatever he needed to do - he walked out - he did not wash his hands. I have felt sick ever since. Food hygiene is something I feel very strongly about - we have to be able to trust those who feed us.

Thought I'd call in a have a look at the refurbishment of what was previously a spit and sawdust establishment.They have refurbished to make a one bar operation. It is now bright and airy with modern furniture and décor.The bar are is clean and bright with a good selection of ales and beers.The rest rooms have also been upgraded but lack thought. Unless you are very thin trying to manoeuvre into the gents cubicle is problematic.There are no disable facilities yet they have added a baby changing room, which on proper configuration could have accommodated a disabled facility as well. So definitely not disabled friendly.Food was good and well presented although on the pricey side. £15 for two sandwiches? But I suppose the refurbishment has to be paid for.It was a busy service and lack of staff added to the feeling of not being in control with customers complaining about the wait and being advised of at least a 30 minute wait for food.The renovation was long overdue and it is nice but I have labelled this as disappointing as it is not disabled friendly and has no facilities for the disabled preferring to cater for children with a baby changing room.Score 6/10

Booked with friends for a later Saturday afternoon lunch as we wanted to see the new renovation and menu. It took over 20 mins for the girl behind the bar to serve our 5 drinks and she asked us over 3 times to repeat the order. She had no warmth or smile and it seemed like such an effort for her to serve our drinks. We continued to our table and put her rudeness down to her being so young. The pub was half full yet the wait for food was over an hour long. We chose our food and waited over 15 minutes at the bar to order and gave up in the end. There were other customers trying to pay and almost walked out as they just couldn't get any ones attention. The place looks great but the service is so bad that I wont be back. Thankfully, we left and had an amazing lunch at The Old Sessions House instead.

Strangers in Knutsford on a foggy Monday where to go for lunch? On the advice of a localwe went to the Cross Quays recently refurbished and serving a new menu. Good choice. Mussels in an exquisite sauce with garlic bread, a burger that was actually beef with haloumi, salsa and fat chips x2 to die for. I never have the bun so I can't pass judgement on that but they appeared to be going down well with other diners!A glass of Shiraz and a soft drink and the total bill was less than £24 so absolutely no complaints there. According to the staff we were kept waiting a long time for our food and consequently were given extra drinks a gesture which was unnecessary but most welcome. The staff welcomed us and made us feel welcome and comfortable. I would be happy to return.

Good Traditional pub offering Tatton ales. Has long been a stalwart Knutsford pub and understand it is undergoing a refurbishment. A really good traditional drinking pub that looks after its beer well

The Cross Keys had a decent selection of beers. We stopped in several times at various times of the day and there were always people in.

A place is mix of hotel cum country yard wine/beer place. Come with friends and enjoy the variety of beers across the counter with some delicious food.

this great old architectural public house may just look like a 'pub; from the outside but once inside the lovely atmosphere and service encourage you to stop and eat,and we were so pleased we did,traditional Sunday dinner was chosen with a french onion soup to start topped with a large cheesy crouton was delicious.Then the sunday roast with extra large yet still crispy roast potatoes and choice of meat was again delicious Not overly expensive but not the cheapest this ordinary looking public house gives restaurant dinners