The Terrace in New Forest

This restaurant is an absolute nightmare. The coffee is dreadful, and it’s obvious they have no idea how to make it properly. But the worst part is the staff – they are rude, unfriendly, and completely disrespectful. These people have no place in the restaurant business. Their behaviour is appalling, and they don’t deserve to run this establishment. I strongly advise against visiting this place. It’s a complete disappointment!

Food place in beaulieu...clean, bright but was very busy when we were there. They have a nice large terrace to two sides

Great breakfast and great service. The staff are really lovely.

Awful customer service, very rude man who appeared to be management/owner. The waitresses serving were nice but the older man’s service was absolutely terrible, very rude.

me and my friend where a bit peckish so we went to get something from a bakery near this cafe,we got to this cafe and ordered a smoothie and we got told to eat our bakery stuff quickly by a nice waitress so of course we said okay.2 minutes later this very rude lady came and straight away raised her voice and kept shouting at us to get out the cafe because we were being disrespectful by eating someone else’s food in their cafe we kept apologising and said we’d put it away as we’ve already ordered a smoothie but she wasn’t having any of it and kept being sarcatic and shouting in our faces she then said she’s going to speak to her manager so she went inside and didn’t come back out.then me and my friend got our smoothies and payed.after we finished we went to see the manager which payed no respect to us and said who did you want to speak to? we replyed the manger he said yes that’s me okay bye. so rude the rudest out of them was the lady with grey short hair glasses and quite small.will not be going back what a waste of £4.25 of my money.and the fact that me and my friend are only 14 this is absolutely ridiculous.Please do not come here if you don’t like being shouted at.

absolutely shocking. rudest staff i have even encountered. may as well have paid to visit karen’s diner at this point. me and a friend are out camping near here so thought we would go to the local bakery and then get a smoothie form this cafe. we sat outside eating our bakery food and one really nice lady came out to take our order. she took our order and asked politely if we could eat it quickly so we did. then this old lady came out of the cafe and stared at me and my friend for a good 2 minutes. she then walked further towards us shouting telling us to get out. we replied why? and she said because your eating food from another place how disrespectful. we replied extremely politely when we shouldn’t have and said we will put it away now so we started doing so and then she shouted at us refused to let us put our food away and told us to get out now we then were trying to explain we had already ordered and she refused to believe us and carried on shouting at us to leave the cafe then she said she was going to speak to her manager and never came back out? there was a family next to us speaking to us telling us we should report it so when we were finished with our smoothies we went in and asked to speak to the manager. the manager came out and spoke to us he replied so bluntly and carried the same attitude as the stinky lady. attitude stinks and is appalling don’t waste your time and money unless you want to put up with the disrespect when you are paying their company.

Stuff are very rude and manager doesn't care spoke to my daughter who was a paying customer and was spoke to very rudely, stay away

Tucked off the main road, not the greatest ambiance or coffee but service with a smile.

Delicious breakfast, excellent service, dog friendly and he was catered for with a delicious sausage. Shaded and prime position for donkey watching

My son has special needs and is allergic to eggs and we tried to order a classic breakfast without eggs or tomatoes but was told they couldn’t do any changes. When I tried to explain I was told not to interrupt and that if I didn’t like it I could go elsewhere. So we did.

Food is average, chef can't cope with 5 tables, it took over half an hour to get 2 breakfasts and the owner appears unhinged and was absolutely vile to his own staff, customers and passers-by. He hastled a cyclist for standing outside his shop front (in a public area) shouting at her in front the whole street. Fortunately other passers-by helped her and I can't imagine any of them will be frequenting The Terrace Cafe after seeing the owners behaviour that day. I also heard him berating and disrespecting his waiting staff. Never going again, what a nasty little man!

Best Cafe ever, there service is amazing and so very friendly also the best coffee ever too. Highly recommend this cafe as it is one of my favourites

Very unfriendly service! The woman serving did not smile or welcome us. The food average.

food was really great but the service was so slow! the place was not particularly busy and yet we were waiting about an hour from when we sat down to when our meals actually came. other people seemed to be having the same issue and I think in the time we were there we only saw one or two other tables meals come out, so definitely wouldn't recommend if you're in a rush!

We really didn’t have a pleasant experience with the staff at this restaurant. They aren’t very friendly at all and have a poor attitude. We ordered cake and a milkshake which were both passable but definitely not worth the price..the girl that served us didn’t even look at us, she just plonked the cake and smoothie on the table and walked off with a smirk. We tried to look past all of the staff members attitudes and just enjoy sitting outside. The old lady with the messy hair was the rudest of them all (we’re guessing that she is the owner..). Anyway, we won’t be stopping by here again.

3rd time here now over the years and have always had a lovely breakfast and coffee (Eggs Benedict & full English). Will return in future. Thanks Mark.

Excellent service. Great choice of food all clean and well presented. Delicious bacon and sausages. Toilets spotless too.

We had cooked breakfasts and they were excellent. Thank you !

Stopped here for brunch as we were passing through: There was a bit of a wait for food, but it was very busy and we were warned when we ordered, so fair enough. Staff were very good and reassuring in dealing with a nut allergy sufferer. From what we overheard at other tables they seem to be very good at catering for all dietary requirements. Will definitely come here again when we're next in the village.

AVOID AT ALL COSTS. Overpriced and terrible customer service. The decor is older than the grumpy old couple that owns the place. They seem to hate people who aren't local, despite tourists likely keeping their business afloat!

Horrifically rude staff/owners. Shocked that this place is still in business, they seem to hate anyone that isn’t local. They wouldn’t let us use the restrooms although we were paying customers. Avoid this place at all costs.

If i could give lower than a 1 i would. Walked in and sat on the terrace. A young girl came to take our order who seemed very confused with general basics. I asked for a fulll English with no mushrooms, tomato and no egg- still offering to pay the same price just with a few less items. Had a load of rambling which wasn’t understood by the young girl. The owner then came out to say they could not help us and would not be prepared to serve my breakfast!! What??!! I am offering to pay the same money and less items! Absolute joke. The owners should not have a cafe they should infact have a job with no social interaction! Whilst we were there a lady and gentleman went in to order a coffee and were completely ignored and walked out. DO NOT VISIT THIS PLACE.

This was our first visit, we were looking for somewhere for breakfast. We were seated quickly and given some menus. When we placed our order we asked for some additional bacon with an “Eggs Royale”. We were told this was unlikely to be possible (and she seemed incredulous it was wanted) which we found surprising and when we pushed it, she agreed to ask the chef. While we were waiting for the food some other customers came into the cafe, waited at the counter and then left having not been served. One of the more senior members of staff then berated the others (in a very raised voice so much so that it made us feel uncomfortable). When our order arrived it wasn’t exactly as had been ordered but having seen the staff response earlier we didn’t feel able to say anything.

Great location Great Service and fantastic coffee and cake.

Great little gem run by a delightful couple.

Only had coffee. Service a little slow for my liking.

They offer a wide range of options for breakfast, lunch and many drinks. The eggs royale was delicious and they do great brews. Marilyn is also a gem. If you happen to be in Brockenhurst, I recommend stopping here.

Fabulous place, great food and service. Second time here and not disappointed same grat service and food. Lovely owners

Lovely food. Good prices. Friendly staff

Before I start this review, I will make two promises. The first promise is that I guarantee a vitriolic, unnecessarily rude response from the owner will follow this. Because the truth is painful to hear, and easy to deny. A belated Mother’s Day trip to the New Forest and we decided that a bite to eat was needed. The Buttery on the opposite side of the road was busy, queuing out the door - I know why now. When we entered the building, we were asked by the waitress if we wanted to eat, which we did, and were told that there was about a 30 minute wait. After a bit of deliberation about the timescale, we decided to stay. The temperature was really cold, enough to need to keep our coats on - not a good start. Admittedly, not helped by the front door often being left open by other customers and then not shut by the staff. (I felt particularly sorry for the two elderly ladies sat right by the door.) We asked the waitress what the soup of the day was. She didn’t know, so went off to ask. When she came back she told us what it was. My wife then asked what the quiche of the day was. The waitress didn’t know. She went off again, came back, and told us that there wasn’t any. Maybe there were some early warning signs that we should have noticed. The place was not busy. However, dirty cups and plates were piled up on the bar stools by the bar. Not particularly nice to have to look at. Other tables were asking where their food was by this point, as they had been waiting some time. There really wasn’t much in the way of reassuring them - none of the food is complicated, by the way - take a look at the menu. We ordered two paninis and an omelette. Not exactly the most difficult to cook. We waited, and waited, and waited. 50 minutes of waiting and the owner’s wife (I’m going to assume) came to our table. Now, I was expecting a, “I’m ever so sorry that you’ve had to wait for so long. Your food is just coming out now.” That would have been enough to reassure us. However, what she actually said was, “Your food is on its way, and that’s all I can say.” (Sorry? What on earth was that in the way of customer service or an apology?) Almost an hour later (I’m sure the owners will disagree with this, along with everything else) we decided enough was enough. So…I informed the owners that we had waited more than long enough and that we would happily pay for the drinks but we no longer wanted the food - an unreasonably long time to wait and we also had the 1 hour on the car to consider. I was told I should have used the car park behind. (I’m a visitor - I didn’t know there was a car park - why would I?) Absolutely no apologies or any attempt to engage with me as a customer. The male owner then became aggressively rude (again, there will undoubtedly be a denial about this and I will be portrayed as the villain, which is simply a deflection of his exceptionally low skill set in customer service. Read more one star reviews which will show that this is a common theme.) After some limited discussion (as in, him being incredibly rude to me) I was shouted at by the owner, told to forget about paying for the drinks (not an act of kindness… because of what happened next.) Then, again, being shouted at, I was told to get out and to never come back. Which brings me to my second promise, which I intend to 100% honour. I will never come back to your cafe - the most unpleasant experience I have ever had. Oh, and thank you for making a belated Mother’s Day lunchtime meal really upsetting. (Readers, get ready for a lengthy response which will show the owner, once again, in his true light.)

Popped in for a quick lunch, waited over 5 minutes to be served in a less than 30% full establishment. When we got up to leave and said very politely that we had a dog in the car and couldn’t wait, we were told very rudely that if we wanted quick service we should go to McDoMcDonalds. Couldn’t see any reason for such rudeness We’d have popped back again , but with that attitude Sadly a £30+ lost unnecessarily by the team Sadly

The food was cooked to perfection. I wish I had taken photos but honestly I ate it too fast to think about that. I've eaten a lot of full English breakfasts over the years and this was easily close to the top of the list. I also had a billionaires shortbread and it was also amazing, a bit sickly, but I would expect nothing less. The older couple that served me were very accommodating and friendly. Although there was nothing wrong with the atmosphere at all, it didn't feel right giving 5 stars in comparison to how brilliant the food, and pleasant the service was. Not in the area often, but will have to come more often now when if just for the food here.

Giving this place 5 stars because a random donkey joined me for a hot chocolate. Made my day. Staff were also very sweet and chatty.

100% worth several visits brill little cafe

Nice breakfast, friendly staff.

Really friendly owners who made me feel like I'd known them for years. Great food.

Absolutely amazing food and great service, we all loved it, all for a good price too. We had English breakfasts it was amazing

Best cafe in Brockenhurst by a county mile.

Back in my college days, this was such a lovely place and one day I will have to go back.

Handy cafe with a wide range of breakfast and lunch options. We had a couple of veggie breakfasts which were large and well priced. Also had fun smoothies. Also coffee and a good coffee and walnut cake.

Amazing black americano on a lovely sunny terrace 👍

Sadly my salad was half mouldy rotten lettuce. The burger altho tasty was solid as a rock and came out in just a few mins piping hot (microwave) I enjoyed my chips and didn't want to make a big complaint, as I informed the owner about the food, he became quite aggressive and took my plate wile I was still eating my chips, I asked if I could finish my chips and he said no. Absolutely terrible behaviour, I wouldn't even expect that from a teenager. Eat somewhere else, anywhere

Nice cafe with a drinks licence. Some tables outside. Staff were polite but rather laid back and service was a little slow Food was very nice when it came excepting the omelette which was overcooked Panini delicious as was the chicken burger.

I made the mistake of stopping here for coffee with a friend this morning. We ordered a flat white and a cappuccino. When Mrs Proprietress read the order back, she said ‘white coffee and a cappuccino’. I explained I’d ordered a flat white, only to be informed in a splendidly smug manner “there’s actually no such thing as a flat white”. I explained there was, and I believed they originated in Australia, to be told by Mr Proprietor that we’re not in Australia. I went outside to avoid losing my temper, went back in less than a minute later to hear the owners cancelling our order and telling my friend (who’d barely said a word) to leave. I’ve only ever seen a display like this on tv comedy shows ( (think Fawlty Towers meets League of Gentleman). Just to clarify, “sorry we don’t do flat whites” would have been fine.

Closed at 4:15 despite saying 5pm on website.

I had a nice panini. The staff were friendly.

Friendly staff and nice, reasonably priced drinks

Couple (owners) publicly bickering in front of customers. Filthy inside with an array of old glasses/ plates all over. Ordered 4 drinks and got told to leave the second we said no further items were wanted at that time. Speak to their younger staff in an awful way. Shame to the great New Forest.

This was our third visit here. Once again, superb breakfast, friendly and welcoming staff. Couldn't do enough for us. Also, very reasonably priced. Would recommend and will always come back when in the area. Keep up the good work.

Extremely rude and very grumpy staff… I’ve been twice and been disappointed on both occasions by how rude they are and the chef clearly has anger issues!! It’s such a shame as brockenhurst is so lovely… they should sell up and get a restaurant/cafe owner to take over. Customer service is everything. I’ll never go back there. The food was mediocre at best. Would not recommend!!

Top quality ingredients on the full English breakfast, priced to reflect this. Sachets of sauce let the experience down. Really nice coffee.

Really friendly and caring. They stayed open specially for me despite me being the only customer at the end of their normal working day. Very kind service

We always stop at this cafe for lunch, and it is always a good experience. The staff are efficient and friendly, the place is clean, but most importantly the food is delicious and reasonably priced. We had English breakfasts and they were very tasty indeed. The coffees were good too.

Very good food here although the service was a little slow. The staff were very friendly and helpful.

A lovely cafe/bistro, and always good food! My go to for good coffee in Brockenhurst, ever friendly staff. Highly recommend.

Rude staff, expensive, served raw chicken, and put ice in drinks when we said not to. Don’t go. Save yourselves

Ordered drinks while we looked at the menu but left before ordering food as a female member of staff was having a very heated argument with another customer over their payment. Felt very uncomfortable & watched several potential customers leave because of the chaos.

Called in mid bike ride. They were a bit rushed off their feet with breakfast to lunch changeover. Once ordered the drinks were great. Seating ideal with bike up against metal fence. Don't put bikes up against novelty shop window they get understandably upset.

Very little to say other than to have a laugh at the jaw dropping pomposity of charging £3.50 for a takeaway coffee. It’s a sliver above instant and it’s service through dentures. Very much the Del Boy outfit of Brockenhurst - get a grip!

The coffee is weak make sure you ask for a double shot. My Latte I asked for a large they call a small a large. They are not very flexible with breakfast I wanted the smaller breakfast with two sausage and one bacon the menu is two rashers of bacon and one sausage my request was two sausage and o e bacon they could not do that. The bacon and sausage is excellent the fried eggs perfect.the tomatoes not ripe field mushrooms I would change to chestnut mushrooms. It would not take a lot to get five star just a little tweak such as improving coffee.

Went in mid morning for coffee and snack. They do breakfasts. I asked for coffee and toast...but, they wouldn't do just toast. Never been to a place that serves breakfast but won't give me toast

Popped in for breakfast. Very friendly staff. They made us very welcome. The breakfast was cooked to perfection. All very tasty. The terrace is a must if you're in Brockenhurst.

Dogs allowed outside only . Lovely service and tasty lunch

We had breakfast here and had lovely and attentive service. The eggs were cooked well and coffee was nice.

Came here for breakfast yesterday - sat in the sunshine on the lovely terrace and had 2 full english. Took a little while but when it arrived, the food was lovely. No grease at all! Very good value, and run by a lovely older couple!...

very good coffee and very friendly staff

Coffee and cake was decent today, but as cyclists we were made to feel unwelcome and a bit of an annoyance. Asked us to take water bottles elsewhere to fill. Would not visit again unfortunately.

Never left a negative review, coffee fine, but the service was poor. Unfriendly staff, DEFINITELY not bike friendly!

Ask for tomato sauce but was given HP brown, no sugar on table, no salt, we had to ask everytime. This was also the only place we've visited that wanted to charge us an additional £1 to substitute 2 fried eggs for scrambled!!!! Also served the smallest, small cappuccino I've ever experienced! These far better establishments in Brockenhurst.

Coffee bitter and not much in the way of GF cake unless you like choc brownies

Went in to buy 3 takeaway coffees and cakes. Was met rudely by an older man who didn’t even look at us, he just spat “We’re too short staffed for coffee!” This was odd as we just watched people walk out with takeaway cups. Had...

The old boy who runs the place clearly needs to improve the way he speaks to customers - the abrupt and rude manner that he spoke to my partner was unacceptable, however it soon changed when speaking to the locals. Awful man and place…..go to the Buttery across the road for a better experience.

The service is fast and they are nice people. Though the coffee and hot chocolate aren't that good but the food is nice. 🙂

Just had a latte & hot chocolate but very good

Friendly staff, nice prices, good food.

Stopped for a coffee and hot choc. Very friendly place and quick service whilst other tea shops in the village were busy and slow. Had a nice muffin too.

Lovely little coffee shop. Delicious lemon and poppy seed muffin. Friendly staff. Definitely worth it to visit while exploring local area.

Absolutely excellent. Food cooked to perfection and very helpful and polite service. Will be coming back.

We stopped for a glass of wine on a Saturday afternoon. The owner was very pleasant but the wine could have been better,

Good lunch sat out on the terrace. Really nice spot to stop. Food good enough but not spectacular. Decent cafe food I guess - but not one of those ‘you must try…’ moments

Expected it to be busy Saturday lunchtime but plenty of empty tables indoors, possibly due to staff being very offhand, not al all welcoming, great pity as food was delicious.

I can honestly say that the gent serving us (the owner?) must have been a founder member of that 90’s band ‘The Odd Squad’! It was just a bizarre outburst from asking for some toast - apparently we were being difficult and awkward 😂 some lovely cafes in Brock, this one is just weird!!!!

Popped in twice over the weekend for lunches with my family. It seems that whatever we order we get high quality food served very well We had plenty of disappointing meals in Brockenhurst but the Terrace never disappoints! I would especially highlight the service which...

Food and coffee were okay but blimey the service was poor. So grumpy! And don't get me started on the state of the ladies loo. Plenty of other options in Brockenhurst so don't bother with this one.

It’s was amazing me and my family went here on Tuesday and it was lovely the man running the cafe was so lovely and he let us join our tables together and the food was the best ! Amazing vegy and meat options are available and has a great menu and the kids get free ice cream with the kids meal

The older manager treats people with utter contempt almost as though customers attend his restaurant to adhere to his rule of law and ethics. He can't accept criticism, clearly is overly aggressive; probably ex military.. He attempts to rule with an iron fist but belongs in a wooden rocking chair with an electric blanket and colostomy bag. If this man is an advert for the locals in Brockenhurst thank god for the tourists.

Looked like a really nice place to stop and ask for two hot chocolates and two slices of cake!! It turns out they are not! Apparently the staff were too busy to offer any service as they has customers to serve and counter tops and tables to clear. I thought I was a customer. Very rude staff if they can't cope on a Sunday in March how will they cope in summer!!!

Drive 15mins to grab a coffee as they state on Google that do takeaway up to 5pm, arrived 4:35 to have the manager shout we are closed as I walked passed the gate. He was boasting to his friends that people don’t like him because he’s the manager while hovering over the park bench out the front. Think this place needs a new manager and someone that knows how to treat potential customers. Will not go back and definitely would not recommend- manners go along way and he has none. Keep going and find a nice cafe with a nice manager that’s all I can say - very upsetting to shouted out for now reason.

Non-personable staff. I clearly made the mistake of asking for takeaway coffees as the staff acted like I requested for something unreasonable. The only thing stopping me giving a one-star review was the coffee as it nice if not on the expensive side. Large drinks only available for takeaway.

My husband and I had a lovely lunch here on Saturday! Amazing drinks, food and the staff were so wonderful! We had two soups which we ended up laughing over a classic sketch! An absolute gem in Brockenhurst 🙏🏻

I have visisted this cafe on a number of occations the food is good and reasonable value but the older male member of staff is abrupt, rude and at times bordering on agressive particularly to female customers. Having seen this on a number of occations it is suprising that he keeps his job.

Coped well with 20 cyclists descending, Marilyn the waitress obliged with quick service and split bills, coffee good and nice cakes. Warm welcome and farewell.

Nice coffees and hot drinks, food average (scrambled eggs and salmon was OK), Service very prompt but recently, the friendliness and welcome as cycling customers has not been there. It's not that we mind leaving our bikes outside the railings as many bikes would restrict...

My wife and I stopped here for brunch during a walk through the New Forest. Certainly cannot fault the food which seemed to be of good quality and well prepared. The only negative points (and admittedly would not necessarily prevent us from going back) were...

Had the most amazing well done bacon, perfect poached eggs, and brown toast. Hubby had eggs royale. The tea was a good strong blend, and 2 cups per pot. Lovely elderly couple running the cafe. Will definitely return if back in the area. Best breakfast we've had in a while, and done to my very fussy request.

Been visiting this cafe regularly for a few months. Today we turned up on cold wet December day to be rudely told he didn’t want cyclists in his cafe. We were a bit wet but not muddy at all. Needless to say we won’t be...

Nice breakfast and coffee thus morning. Friendly staff

Love going here for lunch and have never had a bad meal. Definitely worth a visit

We stopped here for a cuppa after a long walk in the cold and rain, and we received a really warm welcome and a wonderful service =)

Visited today and went to order a coffee greeted by an abrupt and blunt member of staff. In the end we went and got our money back. I don’t treat people like that and don’t expect to be talked to and treated this way as...