The Tea Terrace in City of London, Westminster

I have tried to book a table here for two weeks now. I have emailed three times and called ten times. Not once have I received anything back. Awful customer service. I had a few questions before I booked, and I was a party of 10. They have lost out on generous tips and money. Will be looking to spend our money elsewhere. If you can't even answer the phone or email god knows how slow, you are as a business when you're in the restaurant. I dread to think.

A really pretty restaurant with lovely staff and food at a great price. They had plenty of options for vegan and gluten free. We were here for a Bridal shower / afternoon tea and had a wonderful time and took lots of photos as evreything was so pretty.

What a beautiful place the tea room I'd something like out of a fairy tale. The service was first class very etentive making sure that u was satisfied and comfortable, food excellent. Would recommend it to anyone and especially to those who visit London for the first time. Would go back again to the one in Victoria Street Westminister.

We had a delicious afternoon tea. The setting was perfect, just like a fairytale. We had an amazing server who was very nice and took pictures of us. The tea was great (strawberry and cream) in very cute tea pots. The food was also very good. I loved it and I will recommend it to everyone!!

Our server was very friendly and hard working. He managed the front of house by his self in a very speedy manner and was still took the time out to take a photo for a friend and I. He was very friendly and professional. The food was very good and surprisingly filling. I can’t wait to go again and have recommended to friends and family.

Fabulous service Great cakes Did not rush us Great staff who were knowledgeable and happy We would love to return

We booked here well in advance for a baby shower, so it's not as if they didn't know we were coming. They even emailed me two days before to ask for a pre order. Then on the day it took an HOUR to receive our tea.... I then had to ask for the prosecco that was included, and several people had to ask for missing tea cups etc. The sandwiches arrived promptly afterwards, which ironically then felt very rushed. They said they only had two members of staff on, and can understand under the current climate, however it shouldn't take an hour to simply receive a drink. I wrote an email afterwards to let them know our experience and have not heard anything back. It's very hard to get hold of them too as they aren't taking phone calls due to covid, and on more than one occasion I've had to resend emails. Definitely wouldn't return

The food was late to.come the chips were soggy and tasteless, off the 5 of us no one was happy with the food. Horrible

So if u r a 6 yr old girl and into princesses the decor might appeal to u but if not then u will find is gaudy and provides an impression of style over substance. However we sat down and was hoping we were wrong. We weren't. We ordered Welsh cakes a scone green tea and a cappuccino. Welsh cakes were hard in the middle. Having worked in Wales I have had the pleasure of eating Welsh cakes that didn't require butter to soften them up. The scones was fresh and light but had no flavour. The cappuccino was so milky and tasted a bit like mellow birds (very weak coffee) and the green tea was OK (all u have to do is add water) but no cup to drink the tea with. Also had the delights of a family party with kids doing circuits around the table. This only manages to avoid getting 1/5 because the staff were friendly and attentive and even with the mistake with the cup were very apologetic. Service was also pretty quick but I have no idea what the point of the robotic waitress was. It's weird and needs help avoiding the chairs. I'd take the staff and put them somewhere that has decent decor and decent food.

What a perfect afternoon we had here. The food was amazing as was the waitess, who kindly offered to take photos for us and suggested we sit in the carriage so she could take more photos of us. It's a wonderful place for children and adults (who were as excited as kids) Thank you for a lovely afternoon tea experience We hope to come back again

What a fabulous afternoon. We booked a afternoon Tea, so that some little flower girls felt part of the bridal hen party. We had a carriage and a table, such a special experience. The girls little and grown felt very special. The food was wonderful. The service was excellent, our wait staff were so attentive and kind. Brilliant experience.

Fantastic afternoon tea in House of Fraser. We booked here to finish off a hen weekend in London and what a gem it was. Quirky and cutely decorated, afternoon tea was much cheaper than other places we looked at, £24 for traditional and £27 for sparkling. We had choice of sandwiches, bread and homemade scones and this was accompanied with a selection of small deserts, large pots of tea and glasses of prosecco. Staff and service excellent. Would definitely go back and recommend to others.

I booked the princess carriage at Victoria for my daughter’s 12th birthday treat and it was amazing! The customer service was excellent and the afternoon tea was delicious. Definitely recommend!

Do not waste your time or money. To start off the menu is HUGE - half of it is unavailable? What’s the point! One person on service, slowest service. Food came out stone cold and small Portions most overpriced awful food I’ve experienced. The clotted cream was off and stunk, when we sent it back they brought back butter? And was still charged full price not even a sorry about that. The scones tasted like bread. So disappointing. If that doesn’t put you off enough, there is ZERO atmosphere, not even background music. The decoration is tired and most shelves are empty. Apart from the two princess carriages which are pretty there is nothing here that makes it any different from a coffee shop. Wouldn’t bother wasting your money on this, visit the IVY up the road.

I went here with my mum yesterday and we loved it! There were really good vegan options with quite a few choices, which was good for me because I'm lactose intolerant, and most afternoon tea places have only 1 or 2 things for me. The decoration inside was so nice too! I think the price for the food was worth it, it was very yummy, the service was quick and the overall experience was great! :)

A beautiful shabby chic setting, a yummy and great value afternoon tea and really good service from friendly staff. We thoroughly enjoyed our visit and would recommend!

Booked in last minute with some friends and we had our meal in the Princess Carriage. It was a great experience: wonderful service, very attentive and fast. Great gluten free menu and very generous portions! Super reccomended :-)

I visited with my mum taking advantage of the 'eat out to help out scheme' and we had a lovely time. Food was fresh and delicious- I was pleasantly surprised with the amount of sandwich fillings and scones to choose from- I had never had...

Amazing and the Lady that served us was absolutely wonderful, she made my birthday so Special, I will be recommending this place and shall be returning soon, I ordered the veggie breakfast and had scones with Tea my friends ordered different things which all looked...

Yesterday myself and my daughter visited for tea, scones and cake- our table was laid ready and waiting- the staff were polite and ao helpful- and put the aircon towards us to keep us cool- we had a really lovely experience and will be booking...

It was a very bad decision to come here. The food was overpriced and took ages to get here. The tables were very clean on the bottom side and the environment seemed depressing. I would 100% not want you to come here.

My daughter was beyond excited to go here and have tea. The first things that comes to mind is how drab and dreary it is, the room has a view of the sales floor, no real window views. The one and only server was rude,...

I would like to say The Tea Terrace in Victoria, has to be the worst experience, I was with a friend and the place was not busy at all maybe another two tables being used. When we took our table we ordered tea and scones...

Having read these reviews AFTER I booked a princess carriage to celebrate my daughter’s 18th birthday, I was preparing myself and my family for a disappointing visit. THANKFULLY we didn’t experience any of the problems previous visitors had had. The venue was spotlessly clean, the...

My daughter and I decided to have lunch here before our visit to the theatre. Started off well at first but somehow our order got lost. We asked for our drinks and then waited for our food order, which didn't arrive after quite a wait....

Disappointing experience, wouldn't recommend. The carriage that we paid extra for was next to kids clothing in House of Fraser so not exactly the ambience we anticipated. We were left for ages before staff came over. We were charged extra for coffees that we had...

In total I have spent approx £190 to sit in a carriage and have sub par afternoon tea for 4 adults and a child and it was absolutely not worth it. They don't reply to emails properly or within a suitable timeframe - I originally...

Waited for 10 minutes to be seated, not even acknowledged we were waiting. Staff standing around chatting and moaning about customers. Eventually my husband asked if they were open to be told they were serving other people. A table was then cleared and we were...

I booked this for my daughters 9th birthday. There was 6 of them all together plus me and my friend, I prebooked the food Afew days before which I thought would be perfect that way when we got there the girls had something to eat....

Went on Wed 25 Sept at 4.30pm. Two staff hiding in the corner chatting, entrance closed. House of Frazer staff told me, 'They often close if there are no customers.' Well, there won't be any customers if the lights are turned off, and the entrance...

AVOID THIS PLACE AT ALL COSTS!! The absolute worse experience I’ve ever had. We booked and paid almost £90 for an afternoon tea in a carriage for my daughter’s 3rd birthday. The service was appalling, we received stall food on chipped plates, and a poorly...

The worst afternoon tea and expensive ever Frozen sandwiches hard scones and just one pot of tea. No choice of cakes Staff was just one guy who kept on saying I don’t make the prices. So no extra sandwiches or cakes for £24 per head...

It's a rather disappointing experience to see an empty restaurant on a Saturday afternoon in London. The carriage we booked for our daughter birthday was OK but it was noticeably tatty with a rather dangerous table. The rest of the place has seats which havnt...

Victoria princess carriage pros & cons 1. Carriage is pretty but note seating is difficult and uncomfortable for larger people 2. We had a very helpful waitress who was rushing around to help people 3. Were not given free gifts they say they now give...

Came here for lunch but were very disappointed. There were only a few people there but service was slow, staff were not attentive and when I advised a member of staff that the cake I’d ordered didn’t taste right she didn’t offer to address this....

This was a birthday treat for a friend as she is a big Disney fan. I knew the prices when I booked but I didn’t expect such small portions. We got 4 triangle sandwiches each(small triangles at that!) 2 scones no bigger a golf ball,1...

I thoroughly enjoyed the tea and the service we received at this charming restaurant. All age groups appreciated the way we were treated.

I had booked and paid extra for one of the carriages in advance for afternoon tea for Mother’s Day. The place is lovely but unfortunately our experience was ruined due to the rudest staff I have ever witnessed. We were aware that we had a...

We had arranged a lunch at the tea terrace Cobham for a family birthday celebration. When we arrived they denied all knowledge of the booking, and offered us a table that was too small for five. On complaining we were given a different location at...

I usually have afternoon tea here quite often as the scones are really good and there is a variety of teas to chose from. Service can be quite poor, though, from previous experiences. On my last visit I saw a mouse running around the tables...

Apart from having trouble with making a booking for my mums 60th we had a lovely experience. The indulgence afternoon tea was the perfect amount and the place is beautifully decorated. Highly recommend visiting the Cobham branch.

Where to start. Service was very slow and had to ask to chase our indulgence afternoon tea. Received coffee and tea well before cakes so had nothing to drink with them. Sandwiches had nice tasting fillings but bread very cold so obvious that they were...

I went with a friend and the service was slow, unresponsive, and downright poor. It's a nice secret find but the service will leave you more drained than when you got in.

Came here to escape the Boxing Day crowds. I had a latte which was extremely hot. Despite the elaborate wording in the menu the tea cake I ordered looked very similar to a bought in one. Even mass produced ones are usually soft and tasty....

Beautiful, elegant, great food, good service an very comfortable place to linger longer. Either for a lunch or very nice afternoon tea.Its a place i would visit again, close to Houses of Parliament , Westminister Abbey, a great find.

Hard bread and the only afternoon tea I’ve been to that only allows you one cup! Ordered more and wasn’t told it wasn’t included and then got charged for it. Other than the carriage there’s nothing Cinderella about it. Was at least expecting some Disney...

My 33 yr old daughter & I splurged on the carriage table for afternoon tea. Great tea, fab sandwiches, terrific decor. We had a blast! Great gal time! We were given a cute ceramic photo frame for booking the carriage table. Be sure to look...

Visited with a group of friends on a Saturday. Location easy to find and very pretty inside. the service was slow and although the servers were polite they weren't very efficient and forgot several requests.

Visited with friends and I thought the decor was gorgeous. Fantastic chairs like something out of mad hatters tea party, pretty plates, cups and saucers, quirky chandeliers. Loved to see the cinderella carriages (although seems to be extortionate to actually eat in them) Good quality...

Oh dear - not a great experience. I visited with a friend, and we stood at the sign saying 'please wait to be seated' - the guy on duty saw us and we thought he was coming over, but instead he picked up some papers...

I booked the carriage for my niece and I thinking it would be a lovely treat for her birthday - how wrong I was. I was ‘greeted’ by a completely and utterly miserable waitress who didn’t even have the curtesy to say “hello”, she just...

My boyfriend had booked here for my birthday for afternoon tea. We had booked the Cinderella carriage at £12pp for the hour on top of the afternoon tea price (£55). On arrival we were waiting a while to be seated, the waitress came over and...

We had lunch here, we ordered fish & chips and ribeye steak. It was the worst quality food we had in a long time. I couldn’t even have a bite of the fish and the steak was full of fat. Two star only because of...

Came here for tea only,on a busy London Saturday.The choice of teas was amazing.We each chose a different tea,we all got an individual pot,enough for 3 cups.The china was so pretty,fine English bone China.Our waitress was delightful.It was not expensive compared to the usual London...

If I was a four year old young lady, (such as, say, my grand daughter) this would be a wonderful experience. Tea and cakes in a Princess carriage, raised above my peers, in a brightly decorated wonderland, a special treat for a special girl on...

We had the Indulgence Afternoon Tea for my wife's birthday, and had pre-booked the Cinderella Carriage. For £24.95 we each got a choice of sandwiches, two scones with jam and clotted cream, and a series of Belgian chocolate mini desserts, plus our choice of tea....

Came here with a group of friends and their children. The carriages are a great piece of decoration and the children seemed to enjoy sitting in them. The child’s afternoon tea is definitely overpriced, the carriage was hired but the other carriage just sat empty,...

Ridiculously priced. Just to sit in the carriage is £40. Then minimum spend per person is £25 for 1 cup of standard tea a few sandwiches that were sloppily made and the bread was stale. Poor and slow customer service. Chips on the floor in...

We came here for ‘step-mum’ day in March 2018 on a Sunday for lunch with our two young daughters. It was decorated well and looked lovely although staring out into the department store could have been better shielded. The staff were very grumpy and made...

not young children friendly. place is beautiful , cakes is okay , coffee is bad. the manager (tall, with long black hair) is very very rude. Won't go there again.

We were so excited to book the cinderella carage for my niece 8th birthday.. it for the Saturday 24 th at 5.30... food was to standard ... we were a party of 4. We Ordered 1 afternoon tea and 3 meals .. service was awful...

A business colleague and I were looking for somewhere for a quick sensible lunch - a sandwich and a drink...without long queues or squashed seating. So up on the second floor of House of Fraser is the quiet and rather dainty tea terrace. It isn't...

Cinderella carriage very tatty and dirty. Table covering coming away, paint chipped and no flooring to the carriage just a piece of plywood obviously they had took the flooring up and hadn't replaced it. Food very expensive for what it was basically pub food but...

I can only wish I had looked at the reviews on here... Booked one of the carriages as a treat on Valentine’s Day for the children, which cost nearly £70, arrived at appointed time and carriage was empty, after some initial confusion over booking were...

Staff polite and initially attentive only two staff on the floor later one staff Food average Carriage was a complete waste of money , flimsy ,uncomfortable and we were trapped in as they added an extension to the table and one staff on the floor...

The waiters were idle and talking to each other while customers waited. Highly overpriced for the food and the service level.

Came here for lunch with my daughter. Mediocre overpriced food. Service was ok. Quite quick aswell and the waitress did try hard to please however the lack of fluent English speaking staff meant that they came across unhappy unhelpful and just lost the cheery vibe...

Booked Cinderella carriage for early evening meal. Seemed very pricey but wanted a special treat for daughter who loves Cinderella. Arrived and were shown to carriage. On first glance (to daughter) it was quite magical but it was immediately apparent that the carriage seats were...

Totally over priced. Was hoping for a warm breakfast on such a cold morning. Ordered poached eggs on toast, it came with hash browns, I ordered a portion of bacon I got 1 slice (disgusting) and half a tomato which was cold it hadnt been...

My wife and I visited the Tea Terrace within House of Fraser in Victoria St London SW1 on Friday 15th Dec. For Lunch. There seemed a lack of staff as waitresses were running around trying to cope with the customers present and the restaurant was...

Don't waste your time or hard earned money. So disappointed with the service we received. Wrote the email below and am waiting a reply 1w later. Shocking. Dear Team,  I am writing to inform you of the less than adequate service and hospitality my guests...

Visited the tea terrace today for the first time, booked to have a carriage. We were seated while the carriage was prepared, a waitress asked if we would like a drink, we both asked for water. These drinks never arrived! Seated at the carriage, table...

After booking and paying to sit in one of the carriages I had high hopes for the afternoon tea we ordered. Unfortunately when it arrived we were shocked to find that the sandwiches were very thrown together and were terribly dry. Along with this the...

Booked to go on a Sat afternoon slot at the Victoria street branch. The restaurant is located on the top floor and we arrived 5 mins early. It was fairly quiet with a few tables full. We sat down and the lovely carriage which is...

My friends and I visited the tea terrace for a birthday booking and we thoroughly enjoyed our experiences from start to finish, the customer service was amazing and really made our visit worth while, staff were really friendly and attentive which made the whole experience...

I and a group of friends went The Tea Terrace to celebrate a friends birthday who loves Cinderella. the staff were lovely and made my friend feel like princes. Highly recommend this place, its reasonably priced and the staff are lovely.

We had lunch here today. Nice surroundings. Good cup of tea but expensive. We both had a jacket potato with chicken and sweet corn filling. The potato was huge but the filling was not very nice. The chicken was hard and dry. The mayo with...

We paid a phenomenal £3.95 for a cup of tea. How much mark up is that HOF? The room feels bare, maybe because I didn't notice anything on the walls and no windows. Won't be going back.

The only nice thing to say is that the décor is nice. The tea came straight away. The food half an hour later. Clotted cream served on a tea strainer. Cake stand dirty and wonky. No napkins. £110.00 for 4 afternoon teas that I could...

Not the nicest afternoon tea I've ever had. We were booked to go in the cinderella carriage which when we arrived the lady was very rude to us. We eventually sat down and it took 10 mins for one of the three members of staff...

My friend who's new to London with a student's budget wanted to go to tea together--a quick google search brought up this location, and I was excited that they offered a whole gluten-free tea option. How the tea went: Atmosphere: Cute, kitschy tea-room vibe that...

Recently my friend was visiting and really wanted to try afternoon tea. Having been here in Feb 2016 I highly recommended this place. I decided as it was her birthday to treat her to the £51.95 Celebration afternoon tea for two. And to be honest...

I visited the Victoria Street branch yesterday (9/9/17) after myself and two friends booked the beautiful Cinderella carriage for a birthday surprise. However, from the moment we arrived to the moment we left we was extremely disappointed. Firstly, we was greeted by a rather rude...

Food was very nice. I got salmon with asparagus which was amazing. There was 4 of us and we all got our food at different times which spoilt the experience for us as a group. Service was slow and no o e seemed to bothered...

lovely idea but the one waitress was very overworked. We arrived and waited at the 'please wait to be seated sign' to be told in an irritated voice that 'you can sit'. We sat and then waited for maybe 15 minutes to be served only...

8 months after visiting this cafe, I have decided to leave a positive review of this cafe. Why? Today, me and colleagues began to talk about the fantastic experience we had here and how if we lived in London, we would call back for tea...

Beautiful food served as we ate inside the Cinderella Carriage. We had a fantastic waitress called Paulina who made the whole experience memorable and offered to take numerous photos of myself and my friend as we dined wearing princess crowns in our carriage. A lovely...

I booked afternoon tea in the Cinderella carriage for my sisters birthday present. The carriage itself is impressive, and the decor of the restaurant is beautiful, however, there was no music and a lack of atmosphere. There was 2 other tables when we arrived, but...

We were a little early so we were seated in their sofa area and had a little time to choose from the extensive menu. Being a Coeliac, the huge amount of gluten free options was appreciated. My daughter (7) was treated as a princess throughout....

My friends took me out on Friday afternoon tea for my birthday. The carriage was really pretty and the service was great. Our waitress was very friendly and helpful. The food was tasty and you got a lot for your money I could not eat...

After reading mixed reviews on here i was a little worried but i was blown away! The place was just stunning, we went up to the waiter and showed him our booking he set up the carriage and we was away. He sat us down...

I had booked a carriage for 6 people as a surprise for my sisters 30th birthday, shocking service received leaving a member of my party in tears and ruining my sisters birthday. 1. 6 people cannot fit 'comfortably' in the carriage, would say tops 4...

Had the afternoon tea in the cinderella carriage on 16th July. Was with my mum and 10 year old daughter. Daughter was very excited and I thought that a fuss may have been made when we arrived, instead we sat ourselves down and was just...

Lovely Afternoon tea in the Cinderella carriage. Great variety of sandwiches , cakes and scones Very good value for the afternoon tea however quite pricey per person to sit in the carriage when it is creaky and quite a small fit ! A set fee...

Bit of a waste really. Took my daughter and paid £12 each just to book carriage. No one greeted us and were just told to seat ourselves. Waited about 20 mins on any service. Lots of dirty tables around us. Carriage itself had big glue...

The décor was pleasing and bright and the ambience welcoming - the gold coach in the middle however, which seats four is well over the top and a little gaudy to say the least. The food was very good as was the Cream Tea, Toasted...

Hi there! We had afternoon tea yesterday at the Victoria brunch - the worst experience to say the least. We were very excited prior to the afternoon tea, upon our arrival we waited 15 mins to be seated, which we ended up taking a seat...

We were in VICTORIA on the way to an appointment, but we were very early so decided to go to the restaurant in House of Fraser as we had used it previously a few years ago. Wow what a wonderful surprise and a total transformation...

I recently celebrated my Triplet Baby Shower there in a group of 20 women. The Tea Room is absolutely beautiful, it's warm colours of baby pink, blue and white and it's furniture are amazing! The service is excellent, the waiter dedicated to providing an excellent...

Nice to sit in a relaxed atmosphere on a Sunday afternoon for a quiet chat, cuppa and scones. Nice 'Tea' themed decor and chinaware, pleasant service and excellent scones in lots of varieties. Pricey, but where isn't in London?