The Swan Inn in South Lakeland

Called in for dinner on our first night of holiday in the Lakes. The Swan was near to where we were staying so handy after travelling. The meals were well cooked and the staff very welcoming and polite. Would return if in area again.

Went for Sunday lunch yesterday. Sat on window bench with ripped upholstered seats. Order roast dinners which were satisfactory. Our drinks didn’t arrive until we had eaten half of our meal. Bar staff seriously lax. Second drink orders arrived ages after despite staff stood talking. Disappointed as we’ve been coming for years and just felt very underwhelmed this time. Small tweaks could make it so much better x

Arrived at restaurant for lunch, had booked The Brasserie in error but staff were very accommodating and found us a table for 5. Great waiter, nice meal, £13 for Aperol spritz, £39 for bottle of Prosecco. Meal & 1 drink for 5 (no starters no deserts or coffees), £127, as a guide. After lunch went to spa. waiting for service, queue behind, 2 members of staff were chatting in a cupboard behind reception, another staff member came and turfed them out to serve us. Changing rooms; not enough fob bracelets for lockers. As spa sessions are booked on the hour, everyone exits and arrives at the same time, so the small, hot, changing rooms were crowded with people waiting to get to lockers, floors wet through, no space to change. This is supposed to be a treat for mum’s 80th it felt like the kids swimming lesson weekly chore. Spa was devine, outdoor jacuzzi was hot (last time I came it was cold) and to be honest that’s where we were happiest for 2 hours ! The outdoor sauna and steam rooms looked lovely though. Ordered coffee “no hot drinks because we’ve run out of takeaway cups” Ordered smoothies, only a couple of flavours available “we run out of things by the end of the week” (don’t book weekends which are more expensive too!). Generally we had a really nice time, the staff were absolutely lovely and helpful but run off their feet. Just felt like management had the guest:staff ratio wrong.

A great experience, excellent service, the staff were very friendly and efficient. Food spot on. A clean spot with easy access. Toilets spotless and wheelchair friendly. A beautiful area at the bottom Of Windermere ( not literally).

Firstly, I cannot fault the service. Every staff member was friendly and attentive. The food was also very good. It arrived hot, in good time and tasted great. I am disappointed to say I will not be returning due to dogs that are allowed in the restaurant. I am unsure whether our experience is unusual, but I doubt it given the acceptance of dogs inside the restaurant. There were several dogs barking and growling at other dogs, which attracted the attention of the whole restaurant. The owners of a couple of dogs allowed their pets to jump all over the sofas and roam freely around the restaurant. It was completely inappropriate. The restaurant is not a private home, it is a place where people have booked to enjoy a meal out without the constant interruptions and inappropriate behaviour of the animals and their owners. We asked to move tables to the Brasserie which doesn't allow dogs, and the staff kindly obliged. I would visit the Brasserie in the future, but the menu is more limited, so it is best checking beforehand.

Visited for lunch with my daughter and her young family and sat outside along the riverbank. Very friendly staff and great quality food. Their car park is huge and although it seems pricey you can get your parking back if you spend over £10 in the restaurant. Highly recommended.

Great location and great food along with very friendly but also very professional service. Been here plenty of times but always go back as it's a lovely place and it serves great food. The service is excellent with some very seasoned staff that have been keeping customers happy there for years and they they are a credit to the place as much as the food is.

We usually absolutely love this place and stop to have a drink outside every time we are in the lakes. We decided to eat there one evening after a family member bought us vouchers for Christmas. We were so disappointed with the food. We had burgers and the quality was terrible for the price. The bun was soggy from all the sauce and the chicken was grisly. Given the hotel appears classy, I expected the food to match up but I have eaten nicer food in cheap chain restaurants. The service wasn’t great either, not much interaction from the staff and the tables needed a good wipe down. The pub got rowdy about 8pm and I didn’t enjoy the atmosphere. I wouldn’t have liked to be staying there for a nice relaxing evening and go down to the pub to see people shouting across the room at each other and rearranging furniture so a group of about 20 could sit together with no regard for others. Given I love the place so much I would probably return for a drink outside but definitely wont be returning for food.

Three friends (ladies in v early 60s) had a cocktail sat outside on the edge of the lake in the sunshine before spending two relaxing hours in the Spa (Twilight package). Followed by dinner in the brasserie. Jamie in the bar was so friendly and carried our cocktails outside when they were ready. Cocktails were made well and delicious. The Spa staff were excellent and it was spotless. Some of the younger Spa guests were a little potty mouthed but that’s not the fault of the Spa! We had booked to eat in the Brasserie. Service was great. The portion size was enormous (too big, we left some) and the food was delicious. The drinks list was extensive enough for us to have choice but not get bored with choosing. We enjoyed a lovely Alberino with our dinner. We were spoiled with the weather, sun on arrival followed by a gorgeous sunset. Whilst not cheap we felt it was all reasonably priced considering location.

Delayed Mothers Day Afternoon Tea. Staff all amazing, friendly and attentive. Finger sandwiches, tiny slither of sausage roll and scone great, lots of jam and cream. Tea/coffee unlimited. The rest however was not great. For £25 i don’t expect defrosted manufactured mini cakes/pastries, which weren’t nice at all. I’ve been for better for less

Fabulous 3 night stay Returning guest over many years Warm welcome back from the reception staff Special mention to Greg who runs the bar and food areas for his first class customer service always greeted with a smile on arrival. Adela for her generous and warm welcome on every occasion Our room was excellent and housekeeping of a very high standard All supported by the wonderful duty porters Food was very good and the bar Menu changed during our stay and is excellent Well done to all the team Kindest Regards Steve

Enjoyed our meal in the main but the monk fish was very small-with lots of lentils. The children’s sundaes were poor and not enjoyable. The serving staff were very nice and we were well looked after. Overall not as good as previous visits and a bit too expensive for some of the menu.

My 3rd visit in 12 months, all 3 visits at friends invite, as a guest. Sad to be writing this, but all 3 visits have been the same. The bar area is grubby and tired, in need of a good clean, unloved, staff were numerous but inattentive, wearing scruffy jeans, un-ironed shirt and stained, dirty waistcoats. Wonder what the kitchen is like? Such a shame, as location and decor are fabulous. All 'top show' with poor management, maybe I'm old fashioned? I'll be reluctant to visit again, there are many other places locally which are managed with love, care and attention, not here for me.

Took parents for family meal, really poor service and very average food. Vegan berger was tasteless and dry, fish and chips not that special either!

The menu hasn't changed for ages and it's dark inside There is a roast on but only on Sundays do I'm having steak and ale pie. The fish and chips are nice aswell

Beautiful hotel but poor food , visited on the way back home from a Christmas shopping trip. The bar area was lovely & tastefully decorated but the food was disappointing - frozen chips I always think if they can't be bothered making an effort they don't deserve the custom especially with the prices they charge , staff were pleasant but won't be going again

It was my third (or fourth) stay here and as always was as beautiful as ever. We had a spa slot booked for 3.30 where we were able to relax in the hot tub in the spa garden with lovely views and a glass of wine and then retreated to the indoor spa area where we could relax on the loungers with a cool glass of wine from the spa cafe/bar. The room was beautiful, as they always are and this time was on the ground floor, so easily accessible to/from the spa and bar/restaurant. The staff were all lovely and friendly and you couldn’t want for more amenity wise (2 pools, sauna and steam room in both the hotel and spa areas), pool table, bar and restaurant, room service and even accommodations for those with doggies! Breakfast was beautiful, with a buffet started, followed by a hot breakfast, all very fresh and quick service. Overall perfect experience and would happily spend every weekend here!

We stopped here out and back for a break on a walk from Backbarrow to Lakeside (Windermere) Nice outside seating Riverside to enjoy a pint of Wainwright's Gold and a nice brew inside on the way back with a delicious scone jam and cream. Nice to see a proper size teapot delivering 3 cups each too. Afternoon Tea looked good value if you wanted to push the boat out - no pun intended. Nice friendly and attentive staff

Stayed 2 nights in a new gardenroom lovely decor clean and fresh overlooking the spa garden. 2 hours included in the Holte spa which was lovely relaxing all the usual thermal spa/steam/sauna thermal pool etc and has its own cafe. Breakfast we were greeted and seated and the staff were chatty welcoming and attentive. Food choices were great for cooked breakfast and a buffet coffee was hot and free flowing . Cannot understand previous reviews not our experience. Sundays are very busy but quieter in the week. My only dislike was dogs in the hotel - don’t like to eat where animals are growling/drooling wouldn't like to stay in a room occupied previously by a dog

We had a 2 night stay. The hotel isn't a cheap place to stay in but it is the Lake District! The staff were great, polite and helpful. We had a room looking out onto the river. The room, like the hotel was very clean. The hotel is situated a short walk away from Newby station that operates a steam train to take you to lakeside where you can get the ferry to other places dotted around the lake.

You would think an establishment masquerading as a hotel could get a simple sandwich right. Well no, they couldn’t! Stale, dry and inedible bread doesn’t make a tasty sandwich and when pointed out to hotel staff they just shrugged and took the money. The Swan seems to have fallen on hard times as is evident everywhere you look. Give it a wide berth and avoid.

Really enjoyable stay Sunday on the date package . Was a little apprehensive about going after reading reviews on here . But the fabulous loft room . Was fantastic . The staff and food was also great. . Only issue was spa was crowded so didn’t use it . But new girl (manager) is looking into issues to resolve this . So did get a refund . Lovely walk also near hotel . So would definitely return ..

An excellent stay again this week the usual warm Lakeland welcome from the whole team very comfortable rooms coupled with gorgeous home cooked food in what can only be described as a breathtaking setting

Came for a spa experience and afternoon tea a while back. The afternoon tea was good. The spa was OK. The best part was probably the massage, which was excellent. The issue with this hotel is that the service throughout the hotel, restaurant and spa is absolutely awful. Beware of being charged twice. Comms between hotel and spa are none existent. Bar staff will actively avoid eye contact. Really terrible.

We have stayed here before, and we were pleased to take up an offer of 3 nights B&B. The Room had several issues, mainly when you had a shower the bath filled up as it did not drain off, waste water and other items backed...

Dirty, disgusting and generally very unclean. Stains and rips in every piece of furniture and anything you touch in the restaurant is full of grease and grime. Flys all over the furniture, (it can't be that difficult to install a fly zapper. I thought it...

I’ve been to the Swan a few times over the years. I’ve always looked forward to it due to the ambiance, setting and beautiful furnishings. The prices have always been high but I was happy to pay a bit extra to dine in style. Sadly...

Having eaten here several times, we were looking forward to it as a family of 5. Upon arrival, it seemed our booking was showing as unallocated in terms of table. However, we were led to table 1 in the brasserie which was then set for...

Had a lovely day and night at the Swan to finish off our Honeymoon after the Kendal Calling Festival, Excellent service throughout our stay especially in the spa where the receptionist service was exceptional, the rain didn't spoil are spa just wish it was sunnier.

Lack lustre would be a compliment .. food ridiculously overpriced for bang average warburton sandwiches.. huffy staff have no clue what they’re doing unaware of the menu, most seem to be dead behind the eyes.. .. parking system implemented seems pointless - for what should...

Stopped here for lunch on our way back to Lancashire. Shocked at the car parking prices that have been introduced…. it’s not even in a city! Fine if you’re going to spend over £10 in The Swan , you get a refund of your car...

Went to the Swan in anticipation for dinner, we arrived and many tables were available however when we asked a waiter they said they were full. We guessed they were short staffed hence we got turned away. However this wasn’t clear when we had to...

We’ve been here for dinner on plenty of occasions before and always had a great experience, sometimes a little bit slow with service but forgiven for the standard of food and whether it’s busy. Last night our experience was completely different. Waited 10 minutes when...

Since our pre pandemic visits, on returning, the new spa facilities are a welcome addition and the food maintains its overall quality albeit the menu has lost many small touches which had made it much more interesting. Be warned breakfast takes well over an hour...

We stayed here for our anniversary, our last mini-break before our wedding in August! We stayed in a Splendid room, with spa access included which we were careful to book in advance as stated on the website. Check in is from 3pm, and although we...

Lovely location and beautiful modern spa. Stayed with my husband and 19 and 17 year old children. We had two of the lovely rooms which were large and had comfortable beds. The decor was a little dated and we were woken up by workmen creating...

Rude bar manager. Very expensive food. We ate here tonight as all the power was down in our local village. £18 for fish and chips is really taking the biscuit even in today’s economy. Don’t you think? On paying for the meal the bar man...

Absolutely fantastic stay. I booked this hotel for our 1 year anniversary and it did not disappoint. Every aspect of this trip was perfect. The hotel room was PHENOMENAL and reasonable for its price too! Great staff and the spa is the best hotel spa...

Excellent as always. Been here a few times but first review. Excellent food in a relaxing atmosphere. Staff attentive and food of an excellent standard. 5* highly recommended

We had a lovely stay at the end of Feb for our anniversary. We asked to be put on a quiet area with little traffic outside our room and it was perfect. Didn’t hear a peep. Room 330 was probably the furthest away from everything...

First off good location for the South lakes and friendly staff. Few niggles from the stay which knocked it down. Evening meal. I had the Burger for the main meal, the burger pattie was not great not sure if there made on site or bought...

Wifey and myself had a really good experience at the Swan yesterday. I'm still trying to score points for not getting anything for Valentines and the Swan cuts the mustard. The roast beef lunch was a generous plate of nicely cooked vegetables and the beef,...

My 25th year here and it gets better every time.The new block is superb, the spa is superb,the staff are just great and the food is delicious. What more can I say really. If you want to visit the lakes and stay in a lovely...

We stopped off at the Swan after a nice walk in the area. We hadn’t booked, which is always super risky but amazingly they had a table free. We ordered the Sunday roast and a couple of drinks! Everything was delicious and the staff were...

This has always one of my favourite places in the lakes to stay and eat. We popped here for Sunday lunch, the car park is now chargeable, £5! Was ok with that, ordered lunch and drinks, drinks still waiting 10 mins later not due to...

We have just come back from a short stay at the hotel with friends and their families for New Year. We had a fantastic time. We stayed in one of the nests (Doormouse) with another family which worked brilliantly. We didn’t venture too far away...

Good serving staff but food was repeatedly cold. Disappointed with overall experience and messing about with ring go parking before going in really spoilt it!

Nice hotel and nice staff, it has potential but lacking in certain areas. The rooms were not the best. Jaded in areas, poor lighting and dated facilities. Windows did not operate correctly, no safe in the room. Doors in need of replacement. Breakfast service was...

Lovely, fresh pub lunch and a beautiful spa to compliment the experience and surroundings. Well refurbished for a modern twist on a beautiful building and location. The spa is extremely well priced at £30 for 2 hours thermal experience. Lunch was good portions and using...

The Swan is a nice place to visit when in the Lakes but be prepared to pay for the experience. Didn't dine as no tables available and elected just to have drinks instead which is perhaps no bad thing when saw the prices of the...

We stayed for 2 nights and the reception staff were welcoming on arrival - you sit down to check in which was a nice touch. The rooms were super clean and comfortable with everything you could need for your stay. We had access to the...

Came here as a family group and although we’d booked for 7 people at 1pm when we arrived our table wasn’t ready and they had to pull table’s together. One of the tables hadn’t been cleaned properly and we only realised this when one of...

Didn't have our table ready when we got there even though we booked days in advance. Lost our drinks order (I had to chase it up twice). When the food came it was one thing we ordered (mussels) and two things we hadn't. They left...

The Swan Inn is situated in a lovely location. Outdoor seating is available if you get the weather (highly recommend this by the river). There's also plenty of space inside making for a comfortable experience. Food & drink choice is good & the staff are...

My husband and I had lunch yesterday we wanted something light but there was nothing suitable on the menu for me. I explained my dietary requirements to Greg who served us, he kindly spoke to the chef who very obligingly made us something off menu. It was delicious, we were so grateful. Highly recommended.

Considering how large The Swan is, the food was surprisingly good. I had Hake Kiev and the vegetables were really good.Not very Covid safe, all a bit crammed in, but there is a good outside space by the river

Came 3 weeks ago with friends, braved the terrace outside after things started to reopen. Freezing weather however the food and service made up for it. Roast dinner was by far one of the best ive had, perfect portions, everything was cooked to perfection. Service was great and attentive for drinks and desert menus. Will be back in the warmer weather. Thanks again

Wow this has must have been one of the shortest visits ever to the swan inn on 21st may at 15.50 hrs the lady who met us at the entrance was hostile and unhelpful certainly needs training in customer service her manner was abrupt. I am so glad we booked our accommodation at the nearby Newby bridge hotel who’s hospitality surpasses many 5 star hotels. One reason for the visit was to possibly book next time but the employees attitude, when asked if I was a resident I said no I was staying across the road she immediately said no we are fully booked! The place was empty so basically she couldn’t care a flying fig and so rude. Love to hear feedback from a senior manager to this review as I believe this stems from above. No customer service at all please do not even bother visiting this place.

Called in one day for coffee and found a nose of toffee,The moral of this tale is clear, they'll sit you down and bring no beer,So think before you make a booking, is this a Swan or ugly duckling,And should you call I wish you luck, Swan or Duckling don't give a cluck!

Called just after 5.00pm for coffee on Wednesday afternoon (3 of us). Lots of empty tables inside and out. Inquired at reception to see if OK to have a coffee, was told to go to the bar. A member of staff instructed me to return to my table outside and someone would come. When someone did turn up was then told due to a lack of staff I would have to order drinks from the bar! On returning inside I was asked if I was a resident, when I said no I was told in no uncertain terms that I couldn't order drinks as they were too busy............Their own web site doesn't say anything about having to be a resident to call for a drink, just the opposite. Suffice to say that after many years of calling (for drinks and meals) at this establishment I won't be doing so again. I am local to the area and I will definitely be telling all my visitors not to bother with them either.

Had lunch today with a group of girlfriends. I opted for the Hake Kiev, absolutely delicious. Loved that they have a nice Sancerre by the glass which complimented the dish first visit but will not be the last. Great service, cracking wine list and very impressed with the menu choices.

We were staying in a rental place just across the bridge, so had booked a table (obviously outside) for an evening meal.The sun was still shining when we were seated at the table, but the minute we ordered the sun went in and it was FREEZING cold. We had our coats, hats etc.. but because there was no patio heaters at all (I'd have thought most places would have spent some money on buying these over the year of lockdown.. ?) we quickly ate our meal then went back home..I know sunny weather is never guaranteed, but even with the weather being cold, the food was very good, and the service quick and friendly.I would recommend to eat earlier (in April) not at 7.. !!!!

Food was absolutely wonderful. Service was brilliant. Thanks to all the staff for working so hard on Christmas day so the guests could have a magnificent dining experience! We are ready to book for next year.

There was a recommendation to eat here in our rental cottage folder so we were very much looking forward to our meal, albeit a late lunch at 3.15pm as an earlier table was not available.The Swan website states that they love their gins and have a wide selection. We asked the bar man what the selection was (or if there was a gin menu) to be told they're all behind the bar. All very well if we were allowed to go up to the bar and look but in these times we're are not allowed to do so and could not see the selection. My daughter was offered the gin of the month which she said yes to as nothing else was offered.Our mains were mediocre at best with one main arriving 7 mins after the other 3. With desserts at £7.50 each we decided to cut our loses and leave.I do understand that establishments are under huge strain at the moment and have taken this into account when writing this review. However, courtesy, friendliness and decent service costs nothing. We maybe tourists but your business runs on our business!First time ever I have left a restaurant without leaving a tip. Extremely disappointing.

Rang up and booked a table for afternoon tea. Which was no problem. The afternoon tea consisted of a finger sandwich each of smoked salmon & creme fraiche; egg & cress; chicken & mayo; cream cheese & cucumber. Followed by fruit scone with jam & clotted cream; Viennese biscuit; gateau; walnut bread; fruit tart. Then a pot of tea. They also happily refill your tea or when asked.It was £22pp which I thought was ok but had a large glass of wine which was nearly £10 which I think is overpriced.

We had a fantastic meal in the restaurant on Sunday. We were able to choose from the bar or restaurant menu which we appreciated as we could not get a table in the bar.All four of us had a fantastic meal; the food was excellent and we will return. The presentation of the food was excellent; especially the ravioli from the restaurant menu

I was staying in the hotel and had breakfast and dinner in the "bar". At breakfast the service was not very good.The hot food was room temperature and so was the cold drinks. The diner menu is good for children between 5-10 and adults but not good for children/teens between 11 and 16.

Nos alojamos por dos noches en la calle 1 y 2 de octubre. Estábamos en la habitación 104 en la planta baja, una habitación accesible, muy cerca de la recepción. Nuestras impresiones del hotel fueron muy buenas. El aparcamiento fue fácil y el servicio fue bueno en la zona del comedor. Los menús eran variados y la comida excelente.El hotel está situado en una hermosa zona de The Lakes con un cómodo acceso a las zonas más concurridas de Bowness.

As couple we were rudely turned away saying fully booked despite there being only 2 tables occupied outside. Clearly the lockdown hasn’t affected the business!

Normalmente nos alojamos en este hotel, así que sabemos que la comida es excelente. Esta vez, estábamos con amigos alojados en una cabaña local, pero sabíamos que tendríamos que llevarlos aquí para celebrar su aniversario. Preferimos una mesa en el bar, pero la comida de bar estándar no lo es. Gran servicio del equipo con un agradecimiento especial para Greg. Tuve el gammon, que normalmente evitaría porque sé que esos 'filetes' a menudo están muy secos, pero esto parecía ser un corte de un porro de gammon completo, ¡tan suculento! El pescado y patatas fritas que ordenó mi marido era genial y mi amiga tenía lo que dijo que era la mejor hamburguesa que había tenido en mucho tiempo. ¡No te pierdas! (¡Además, la recepción ordenó un taxi local de regreso a la cabaña para nosotros!)

Mi mamá y yo acabamos de regresar de una estadía de dos noches "Swanderful" en The Swan. A menudo visitamos los días de spa, el almuerzo de los domingos y las noches fuera, por lo que sabíamos que cumpliría todos los requisitos al reservar un descanso tan ansiado.Pasamos las dos noches más maravillosas aquí y no podemos agradecer al personal lo suficiente. Todo era perfecto:? Habitaciones impecables y acogedoras con vista al río? Inter - habitaciones comunicadas según lo solicitado? Personal amable y atento? El funcionamiento eficiente del hotel, ya que todas las comidas, espacios en la piscina, espacios en el gimnasio y tratamientos de spa deben reservarse con anticipación. . . esto requiere un poco de planificación pero asegura que su estadía sea perfecta. . .? Un delicioso y abundante desayuno con variedad de opciones.? El ambiente relajado y luminoso de The Swan Inn para un delicioso almuerzo. . .? La experiencia gastronómica sofisticada y refinada de The Cygeture Brasserie. . . disfrutamos la primera noche de su nuevo menú y nuestra comida fue absolutamente sensacional. . . los cumplidos deben pasarse al chef. . .? Las instalaciones de salud estaban limpias y bien administradas, con huéspedes limitados que usaban el gimnasio y la piscina en cualquier momento. . .? Disfrutamos de dos tratamientos de spa cada uno, que fueron increíblemente relajantes y un lujo después de tanto tiempo sin mimos. . .? El servicio de habitaciones fue rápido y eficiente. . .? No solicitamos un servicio de limpieza completo, sino que nos entregaban toallas limpias en nuestras habitaciones cada día. . .En general, fue una estancia maravillosa. . . el encanto habitual y la experiencia Swan que hemos llegado a amar a lo largo de los años, pero con los estándares de Covid Secure implementados, lo que nos hizo sentir extremadamente seguros. Mi madre se protegió durante 22 semanas ya que está clasificada como vulnerable y como estoy embarazada también se me considera vulnerable. . . tener tiempo libre era importante para nosotros y también lo era nuestra seguridad. . . y The Swan entregó. Mientras estuve allí, reservé para que mi esposo y yo pasáramos un fin de semana en diciembre.Todo lo que está haciendo está funcionando de maravilla y debemos decir que preferimos su nuevo enfoque de "solo reservas". . . Realmente ha enriquecido la burbuja Swan y el servicio que puede brindar a sus invitados. Gracias. Esperamos verte muy pronto.

Esta visita fue 'OK' considerando las restricciones de Covid en ese momento. Tuvimos suerte de salir cuando tantos no pudieron.La comida estaba bien, al igual que el servicio, pero durante tanto tiempo parecía un poco como si estuviéramos en el camino, lo cual fue decepcionante.Probablemente volvería si estuviéramos en la zona, pero no saldría de nuestro camino.Bonitas vistas sobre el río. . .

We had booked ahead for our week away. Managed to get a table by the river when we arrived. Service was good and the meal itself was very good. We had no complaints at all and would certainly come back again

We elected to eat outside. Found the location beautiful despite the wasps, clearly not the hotel's fault but warning, they are abundant outside this time of year.The meal was relatively expensive £60 for two of us starters and mains with only 1 alcoholic drink. Despite this, fairly average food. Mac and cheese croquettes sounded really interesting but failed to deliver on flavour for me. Burger was pretty average for the high price tag, patties were too large and subsequently overcooked. Nothing special about the fries or coleslaw; suspect both pre prepared.I had a pint of the Wainwright it was extremely flat. Underused pump maybe. Perhaps should to invest some time in the bar maintenance ensure the pumps are clean and the beer is fresh.Eaten better in Wetherspoons to be honest.

Called two days in a row to book a table. Nobody ever answered the phone. Day 3. Held on for 10 minutes and was brutally told the restaurant was fully booked.On the way home from a fab day out and a fab lunch at the Bellfield Hotel in Bowness, where the food and service was exceptional. We popped into the Swan for a drink by the river. Outside 90% of the tables were empty. Went inside to buy some drinks and inside it was pretty quiet too. I was told that I could not have dri ks in the hotel if I was not a resident and wish out booking !!! Booking for a Riverside drink. Not only that I told him that I'd been in there for a drink the night before and he told me that he was sorry that I should not have been served before.There is either: 1. some serious staff training issues here? 2. The management really couldn't care less? 3. This hotel restaurant and bar have so much business that they couldn't care less.I think it's all 3. Careful how you treat people if you want to stay in business.

One of my favourite places to stay. And it is now pet friendly! I have been here quite a few times and I will be back again. The food is wonderful and the location is perfect.

We booked a table at the restaurant in the Swan Inn for a special meal and it was disastrous from start to finish. We were told that we had been given a table in the brasserie and not the restaurant as we had not specified on booking. An option wasn’t given at booking and we were told that we had to say where was given as the restaurant was full. We were led to a dirty table in the brasserie where we were left for 30 minutes before anybody took a drinks order. Our starters arrived and we were not given any cutlery. My husband asked a waitress what white wine was available only for her to walk away and not come back. The food was overcooked and overpriced. The service was shocking from start to finish and the staff did not seem concerned with our dissatisfaction. Hotel is in a lovely setting and decorated beautifully it is just a shame that such care has not been taken to train staff on how to provide a simple service. Would advise against visiting and I certainly won’t be returning and have told family members not to waste their money!!

Evening meal here yesterday. Let me start by saying the food was great, and the setting is fantastic. But .... the service was very very poor. We had to wait an age for everything, food order, starter, main, plates to be removed etc etc. I got sick of waiting for our main course plates to be removed and we just got up and ended up asking tor the bill there was no way we were waiting another 30mins for a dessert. There seem to be plenty of staff milling around, with the majority having a chat behind the bar or just generally having a wander. Family on the table behind us waited 25 mins for their order to be taken. We will not be going back any time soon. Which is a shame as its in a sulerb location.

Booked for afternoon tea. Was early but this wasn’t a problem. Was served quickly and efficiently and the food was lovely, just the right amount. Plenty of tea and coffee to go with it and a glass of Prosecco. Sat outside afterwards by the river as it was a sunny day. Thoroughly enjoyed it

Just avoid! Terrible service. Staff need replacing. The setting is great the hospitality and customer service just unbelievably very very poor

What a gorgeous afternoon we have had. The Sunday lunch was completely delicious, best we have had. Staff were wonderful and attentive and very respectful of social distancing. Husband said his gammon was like the fillet steak of gammon with a huge duck egg placed on top. Absolute perfection. Well done The swan, looking forward to coming back!

We were not staying in the hotel but went to the Brasserie Restaurant for our dinner in the evening. It was delicious. I had the Cheese Soufflé to start which was amazing and so tasty. Compliments to the chef on that one. Best one every had. The rest of our dinner was very good too. A lovely atmosphere considering the situation at present and tables well distanced and everything very clean. Service was very good too and pleasant staff. Would recommend it.We did not stay in the hotel so cannot answer many of the questions below but the hotel looks amazing in reception.

We visit here as often as we can. It's under new management and the new owners are very much building on the great work of the previous owners. Things are a bit different due to covid at the moment, but the team have made the bar area very welcoming. The menu is a bit shorter as a result, but still packed with great things. Check out the treacle-covered gammon if you can - it's amazing.

Lovely stop off for food Beautiful location and extremely friendly and hospitable team. The food was delicious, a special Thankyou to Latricia and Adele. We will be returning.

Couldn't fault this place for me personally great platter for starters and then lovely meal. Staff friendly and following guidelines. I did have to wait for mains but after a full 2 person platter to myself I needed the break, staff very apologetic and it's to be expected during these times.

Whilst staying in the area on holiday, we booked to have an evening meal as a break from self catering and excited to be able to eat out again. Staff were friendly and place was COVID-19 safe. After arrival and pre dinner drinks the service dipped somewhat and we had to ask for our order to be taken and chase up the water we’d asked for. However the food made up for slow service. Potted shrimp tasted amazing, steak was spot on, and salmon generous and perfectly cooked. Complements to the chef!

James and his restaurant team are superb, you will need to book.I had pan seared fillet of Salmon on a bed of Jersey new potatoes fine beans and asparagus. with dill and watercress sauce, for desert local cheese board the Eden Valley Brie rich and buttery The Lancashire sharpe and creamy. there are more to choose. With a good selection of crisp crackers fruit, pickle,ect

the menu , the service, the food , not one thing can be faulted .This is a beautiful hotel , the breakfast menu is fantastic .

Lovely family lunch out in quirky surroundings. Loved all the nooks and mismatched furniture. Food was good,slow service, trendy sandwiches and fat chips but overall meal was quite expensive for lunchtime pub grub.

When visiting the area for a weekend , we decided to book in to the Swan hotel restaurant for a special night out for my husbands birthday as it looked really special and we loved the decor.On arrival, despite there being free tables in the main dining area we were shown to a tiny cramped table under the stairs with bench seating meaning we couldn’t sit facing each other. Menu pretty uninspiring ( a step up from pub grub and hugely overpriced) We decided to share the flat breads with hummus and olives to start with. The humus was described as being sprinkled with Dukkah seeds however when it arrived it was also covered in cashew and hazelnuts. I am allergic to nuts!! No mention of this on the menu. When I pointed this out to the waitress I was offered an alternative but would have expected the maitre d’ who was hovering around other tables, to have come over to apologise. 3 days later there is still no mention on the web site of this meal containing nuts so I can only assume the hotel management have no regard for people nut allergies . Main courses lacked both flavour and finesse and we left half of our meals which went without comment to staff taking our plates away. We were not offered a dessert menu so after a half hour wait we asked for the bill...twice. On paying we were not asked if we enjoyed our meal, just relieved of our money with no comment. If you like great service, delicious food and have a nut allergy I suggest you don’t eat here. The Swan appears to be a classic case of style over substance!

We went to the swan on Fri the 28th of Feb 2020 for a family meal.We ordered Americano coffee with warm milk the coffee came in mugs like you would get in a truck stop!! And we got cold milk price approx £8.50 for 3 coffees ! The coffee was barely hot. The menu was very expensive. We ordered sandwiches and chips it was extra for side salad the sandwiches where very bland with no seasoning and the bread just fell to bits nothing was tasty total shame. we could have made nicer sandwiches at home we definitely would not rush back!! Not value for money the eating area was cold .you expect when you eat out to get a good product and enjoy your day out wish we had eaten else where very poor.

Hotel allows day trippers on £10 entry into the ‘Spa’ this mean the place is packed out with families not staying there during the day. We checked in with the robotic receptionist at 14.45 to be told the room was only ‘guaranteed’ to be available at 15.00. So we had a pint (£7.90 for 1 1/2 pints) in what is best described as the crèche. Went went back to the robotic receptionist at 15.15 only to be told our room was not available... Anyway we hung about reception not wanting to return to the crèche/ bar for 15 mins. Finally we were allowed in the room. I was determined to give the ‘Luxury spa’ a go. Was greeted by no big towels being available or robes probably due to It being heaving with dozens of families who’d paid £10 entry for the day. The ‘Luxury spa’ facilities resembles the public baths back home. I braved the crowds with the towel I was offered which resembled a handkerchief. Very very disappointing after paying £230 for 1 night.On the plus side, room was lovely and breakfast and it’s its staff were perfect. Note to the management- if you are going to sell the hotel as a luxury hotel and spa and charge £230/night DONOT invite all comers for £10!!! Highlight of my stay was getting home without veruca’s.

From checking in,too checking out was a pleasure. We got a deal on a one night stay as it was just a little January treat.All the staff were brilliant and attentive.The room we had was fantastic , and pitch black on a night and hardly any noise coming from anywhere. There was everything you’d expect in there. My only criticism, and this is minor, was there was only 2 pillows each, again, a minor gripe, and dare I say, if we were stopping longer, I would have asked reception.The food was superb, and the breakfast was too. I will be returning again.

Oh cielos, me temo que este lugar ha perdido mi voto. Trajo a la familia para una cena. 3 de nosotros pedimos calamares. Fue tan desagradable que todos tomamos un bocado cada uno y lo dejamos. Era como comer una cadena de queso. A las 9 . 50 cada uno, éramos 28. 50 sobrecargados. Para ser justos, la comida principal fue un poco mejor. Se hizo un gran alboroto sobre nosotros agregando una persona adicional a nuestra reserva y me dijeron que tratarían de exprimirlos de alguna manera: había otras 3 mesas cenando durante nuestro tiempo allí, así que no estoy seguro de por qué esto fue un problema. El personal debe haber sabido que estaban sirviendo comida deficiente ya que cuando se trataba de limpiar nuestros platos que en el caso de los calamares apenas se tocaban, simplemente los despejaron sin siquiera preguntar si todo estaba bien. Decidimos no optar por los postres en lugar de llamar a Tesco y comprar algunos M&M. En general muy decepcionado. Hay muchos otros excelentes lugares para comer con buena comida y un personal fantástico para estar por debajo del promedio.

I recently went to The Swan with my family for Sunday dinner, and sadly I wont be rushing back any time soon... First off the restaurant 'lost' our reservation meaning we were placed in a unfriendly cold corner of the restaurant (admittedly they turned on a small radiator). The main issue was the service, everything took an age to arrive. Having all ordered Sunday dinner (on a sunday) we thought it would have arrived fairly quickly, after circa 50mins our food arrived (after asking the waiter). Upon our food arriving we ordered more drinks, although these didn't arrive until after we'd finished our meal! They only arrived as I'd chased them up and subsequently cancelled the round of drinks. Dessert was exactly the same. We all ordered from the set Sunday menu and were limited to a choice of 1 dessert (sticky toffee pudding). This took 45 minutes to arrive! All the chef will of done was place the dessert in a microwave and place a scope of ice cream on the side. Shouldn't of taken so long! Overall experience - extremely slow service, however food was very nice. Wont be rushing back for the amount of money you pay for food/drink. Numerous others have said the same...

3 of us had Christmas lunch at the Swan. I booked as early as possible and got a 1pm slot, but it was already packed when we arrived do I guess there must’ve been a 12pm sitting. The service was a bit slow but acceptable considering the amount of people there. The pumpkin ravioli stater was delicious, the turkey main was tasty and the Christmas pudding was nicely light and the brandy sauce was nice. One of our party enjoyed the salmon en croute and also said the chocolate desert they had was one of the tastiest ever (and they don’t normally like deserts). I think it descended into chaos later as there were 400 people booked in. I know people who have been previously as well as this year. They went later and said it was fine but much busier than previously. The management need to consider what they are capable of staffing for next year as it looks like they just tried to cram as many people in as possible and may have had some less favourable reviews. £65 per head seems quite expensive but some local pubs were more than that if not a lot more in some cases. I’ll be hopefully cooking at home again next year as I missed the leftovers too much.

Spent a lovely overnight break at the swan. Treated ourselves to a massage each and a lovely steak in the bar later. Hotel was quiet and staff lovely. Menu is a bit limited but our choice was from the specials board hit the spot!

Really brilliant meal,4 different main courses served very quickly. The Pies were to Die For, my Waistline still is. Dog Friendly, Good service and a good choice of Beers and Wine.

He had a lovely stay at the hotel, arriving early, our room was available to us, there is ample parking and early access to the pool area was offered. There is a interesting mix of staff, in particular the age range, all of which were very professional and friendly. The breakfast was as advertised “a full English” my wife opted for the pancakes with fruit & honey etc, a full range of juice, cereal, toast etc were also available from the self service tables.

As a party of 5 guests we ate Christmas day lunch at the Swan in December 2019 as we had been the previous Christmas day and really enjoyed it.