The Stargazer - JD Wetherspoon in Greenwich

Very pleasantly surprised. Staff were very friendly and welcoming. Service was quick, especially considering it was very busy. Food was served in good time, and great quality. Ale kept very well too, and great price on Jaipur!

We had a very unpleasant experience with a staff member named Vaishnav. He was rude, unprofessional, and his behavior came across as discriminatory. As someone with years in hospitality, I was shocked by his attitude, this is not how guests should be treated. Staff like Vaishnav should be given proper training on how to interact respectfully and courteously with guests. It’s disheartening to see such behavior in a customer-facing role, and I sincerely hope the management takes this feedback seriously.

Vaishnav's behavior is completely unacceptable. Orders were placed for food and drinks, though the food was delivered on time, but the drinks were not. We waited almost 25 minutes before inquiring about the drinks, and Vaishnav displayed rude behavior and discriminated against us instead of apologizing. He even acted like the drinks were on the till table and never hesitated to serve the glasses under our table when they were actually under the till desk. I believe that such treatment of customers is unacceptable and should be addressed as soon as. Due to the behavior of this individual, we have felt so insulted.

Disappointing Experience at Wetherspoon O2 I recently visited the Wetherspoon branch at the O2 with friends, expecting the same level of service I usually receive at the Ilford branch. Unfortunately, this visit was a letdown due to poor customer service. We placed an order for four cocktails and 20 wings at the till, giving table number 46. The staff member who took our order, Vaishnav, seemed dismissive from the start. While the food was brought to our table shortly after by another staff member, the drinks never arrived. After waiting over 25 minutes, we asked another staff member at the till about the delay. This person then asked Vaishnav about our drinks, and instead of addressing the situation calmly, he yelled at us, saying our drinks were “over there” and we needed to take them ourselves. The drinks had been left behind the till in a spot that was not visible or indicated for customer collection — no signage, no notice, nothing. The unprofessional and rude behavior, particularly from Vaishnav, really soured our experience. We felt disrespected and unwelcome, which is not something I’ve ever encountered at other Wetherspoon locations. I hope management takes this feedback seriously, as customer service is just as important as the food and drinks offered. Unfortunately, based on this experience, I won’t be returning to the O2 branch .

I encountered a terrible experience from the Weatherspoon Stargazer pub last night. I faced discrimination of racial means from a bar staff named Vaishnav. I visited the pub along with my friends and ordered 2 plates of hot wings and 4 cocktails and mentioned my table number to him. From my previous experiences at Different Weatherspoon pubs, the drinks were usually served to the table and I assumed that the same custom would be followed here as well. The hot wings arrived about 5-10 mins later but we did not receive our drinks even after a long wait. We felt like something was off and we enquired at the bar to this person. He then very rudely replied that the drinks were kept at the bar counter for about 15 minutes, pointing to our drinks which were kept hidden behind a till Machine and implied that it was our responsibility to take it from there. We had no idea that the drinks were kept there and he made no effort to inform us about it. Afterwards , he mumbled something about us on his way back, expressing his anger. The way he treated the other customers were much different than how he behaved towards us. We felt extremely insulted by his behaviour and we couldn't enjoy our drinks. We are all frequent customers to the Weatherspoon pubs , but none of us have faced any similar experience from any other pubs. This was our first time visiting the Stargazer and it is also most likely to be our last. I hope that the management sees into this and makes sure that this kind of behaviour towards the customers is not tolerated. If so, then it most definitely will affect the precious reputation of the pub.

Worst spoons I've ever been too. Dirty, grimy, greasy table which were not wiped down. Ration of chips with my burger. No pitchers. Nacho salsa was sour and off and the pizza was anemic. Had the audacity to try and take my can of unopened cider that was in my bag because its 'policy'. Love spoons but slightly more expensive than a normal spoons and was not worth it at all. Horrible place to go before seeing a show.

Lovely staff, clean toilets, great place to atmosphere, lovely garden

Waiting too long to be served, know where to sit or stand and overpriced

We love Spoons, especially in London... Staff efficient and friendly. Service via the app was prompt. The place was clean but empty which was a shock to us as a Friday bank holiday afternoon. Highly recommend if in the O2.

Terrible not recommended. Bad service & food, absolutely overpriced. They are much better places at the O2 that offer better value.

Absolutely dreadful place visited here Saturday 26th April, woman with pink hair was the most rude person I've ever met, put our drinks on wrong table, only realised after we'd waited an hour and I went in too see where they were, she walked over to the table who had our drinks picked them up and tried to give them too us, until we asked for fresh ones, no sorry, no acknowledgement, came back with fresh ones didn't utter a single word just slammed them on the table. Food was dreadful too but it's whetherspoons you kind expect that. It's a good job they don't rely on tips cause that lady would be on a minus. Customer service is literally non existent

Very Well thought out place catered for anybody who wishes to go to the O2

Worst security guards ever, rude

Roomy pub which can get very busy but the prices are unbeatable.

After eventually finding it as Google maps sent us all around the outside of the O2 which was nice as got to see some more of London. This is a nice place. Was really busy but to be expected as inside O2. Staff friendly and welcoming. It is bit more expensive than most Wetherspoons but again to be expected as where situated. We had food which was nice. Staff were working hard and clearing well with it being busy. One staff member not sure if was manager seemed very abrupt with staff which customers shouldn't have to see. The staff were working hard and quick as possible she seemed to appear when getting less busy. Would go here again.

Very busy Wetherspoons but that's not surprising given the location and that it was on a Saturday when i visited. Got served a very nice pint quickly and found somewhere to sit and enjoy it without too much trouble Nice and clean and bright with decent toilets

There was an issue that was handled perfectly. The female manager I spoke to deserves a raise with her professionalism. Never have i met a manager as understanding and apologetic, what was starting to be a horrible day turned out great. Thank you.

Food was hot and served promptly.Staff were polite and friendly.

It is from the very few times that I will be strict. I have a Wetherspoon in Kingston and so far out of many I think it’s best. This one on Tide has nothing on Steak. Very poor menu, didn’t even bother to order just left

Overpriced Wetherspoons pints are same price as other nicer bars at the o2

The bartender who serves to the table with the glasses and purple/pink hair is extremely rude and that’s something that would prevent me returning. Other staff members polite and welcoming but this particular lady ruined it as a whole.

Love this weatherspoons. The food is always hot and tasty. Staff are always happy and friendly. Tables are always cleaned quickly and empty glasses are take straight away. Cocktails are so good and actually taste of alcohol. Love coming here !!!!

SHOCKED! I went in with my mum, dad, gf and her dad on her birthday weekend as we was shopping. We visited at around 2pm on Saturday and my mum ordered drinks on the app. The drinks were not at the table after 40mins so I went to the bar to check the status, with my 65 year old mum next to me. I lent in towards the hatch to look at the screen to see if our drinks were in there (I’m ex Wetherspoons employee) for the pub manager Alfie to come up in my face and shout “gettttt back now and go and sit down and wait like everyone else”. I was shocked as we just wanted to check where they were after 40 mins. They were a lot of people complaining and getting refunds. I asked Alfie politely to not speak to me like that and I shocked that he shouted at me and my mum. He then continued to shout at me and another lady. Another female member of staff who was working the bar with glasses on was really rude to me and many other customers as well. I was then approached by one of the food staff who told me that they are struggling and they only had 2 people on the bar. She was polite and friendly and I told her that that’s all we needed to hear. I have never been spoken to like this on my life and the fact it came from the “pub manager” Alfie was shocking. Wetherspoons normally hold great professionalism with their staff members and I worked for them for around 3 years and never seen attitude like this. Alfie and certain members of the team should be ashamed and Wetherspoons should act on this. Please look at how many refunds were issued / look at the wait times during this time and you can see that there was a massive problem.

Ridiculously understaffed, poor folk working there have no chance with the footfall walking through. Toilets missing loo roll in multiple stalls. A bit crap

We were forced to leave by the bouncer saying you are not allowed to stay with children after 9. The bouncer had selective blindness as he couldn’t see any children on the tables next to ours.

As you'd expect, fair prices and fair tasting beer.

Food was amazing, quick hot and tasty

Staff (a big build African woman) like to walk past people and speak about them right in front of us like we’re not there, then scream at you as you confront them about it. Travelling so far to London, then to be hit in the face with this unneeded aggravation. This ruined my evening which was planned months in advance. Won’t return. I recommend any of the 50 food places in the o2 over this one.

It's too good and the food is real delicious!!

The service was so so so slow. We got our food relatively quickly (20mins for a couple of small dishes). But the drinks took over 50 minutes to get to our table.

Ayo, a server at this location is amazing. Tha k you for hiring him, guys!

Ham and cheese paninis should be called ham only very hard to spot tge cheese

They just gave the wrong order and made us pay £10 extra for it !!! Worst customer service

Slightly a limited menu, but still lots of the Witherspoon’s Classics.. The restaurant was packed out and the staff were still efficient and friendly.. We didn’t wait long for a table And our food arrived quickly. Everybody enjoyed their meal. Family of five.

I like the hot wings. Burger is great. Chips... five guys are better.

Went hear as been before, 1 hour before Disney on ice so needed good service. Sat at a table as someone left and was cleaned instantly. Ordered via App which was easy and food in 10 minutes despite a packed venue. Just over £43 for 5 meals including drinks. Manager was cleaning table as leaving had a nice chat and commented how good food was being so busy.

I have just got home from eating for the first time in this place and let me tell you I haven't done nothing but be sick everywhere and other things got pic's I have never felt so ill I had the chicken wrap and my God do I feel ill

Manager refusing service to a veteran and his assistance dog.... Absolutely vile and shocking behaviour.

The vibes were good at this venue and the service was amazing, with special thanks to Ayo was really welcoming to me and my friends and made sure we were all good while eating and drinking. Big shout out to him!

Haven’t got the full range of what Wetherspoons have to offer, so couldn’t order what I usually do! So loosing potential customers and profits.

Decent, standard wetherspoons, don't understand the low score. Fast service. Slightly more expensive compared to other spoons but still very cheap considering the location!

Very bad experience. The pub is still open, but the bouncers don't let us in - the time is 2320, and the closing time is 0030. The bouncers are also very rude.

Positively surprised by this restaurant. Quick service, good drinks and quite tasty food (for Wetherspoon).

More than expensive than other Wetherspoon but nice decor with plenty of spaces inside and out. Service can be hit and miss when it is packed.

Don’t follow Google maps as there’s no access at the rear of the O2. Very clean, smart Weatherspoons.

very nice atmosphere outside,love there unique foods and there workers!

Excellent fish & chips. Fast service and nice moment

An evening catch up with friends, a few drinks and a bite to eat, excellent value for money, and very busy, but good service.

Went in for a drink 8/11/2024 my son went for a smoke left his drink The glass collector came around didn’t bother asking if we had finished and put bits of rubbish in his glass I told her he was still drinking it she just looked at me a vacant stare and walked off Won’t be going back there

* Nice Place to Enjoy Food or Drinks With Family and Friends

Pros: 1. Get on the table, scan the menu, place the order, and get served in 10 minutes. 2. Comfortable sitting while shopping within O2 arena. 3. Food tastes above average. Not the best, but definitely not amongst the worst. 4. Purchasing foods with drinks is apparently cheaper Cons: 1. Okayish flavor. 2. Quick service. Expect no major smiles. 3. Coke with whiskey is not served separate, but served mixed. I think it is subjective about the ratio of coke and whiskey.

Fantastic experience! Despite being so busy, as a large group we were all served fast! Excellent customer service.

A spacious Wetherspoon branch with a great name, conveniently situated inside the O2. It seemed a little understaffed.

Nice as hell. Great Guinness. 🍻

I recently visited this Wetherspoon on a weekday and had a great experience, largely thanks to the excellent customer service from Mia S. Genuine manners to their customers is quite hard to find in London now a days so when Mia S was so polite & attentive, I was surprisingly shocked as some people don't even look at your face anymore. So many thanks for your great customer service! The pub itself is spacious and quite on weekday afternoon so it was super chilled. I will definitely revisit when I'm around the area again.

Lovely food good value and comes with a drink which for the o2 I found amazing. Nice quiet atmosphere Refillable hot chocolates 😂

Just your typical Wetherspoons really, nothing special

It's isn't bad, but I was a bit surprised by the limited menu options, but I was quite impressed with the service and the friendly staff here. I recently went back to this pub, and not much has changed. But because of the lack of food options. I feel that it's still missing some fans of Wetherspoon.

So rude security officers in front of the entrance.

Very very bad expérience, we are 19 years old and we can’t drink ONE beer, ONE beer !!!!. No music, no beer, don’t come here. Ciao

Bad, just this, 19 years old and we can’t drink. What is that….

Really bad experience we have 20 years old and we can’t drink without card ! Inadmissible

It's post pandemic and Standards right across the board have fallen unfortunately it seems, on the evidence given. And I am talking LOW! The reason customers are becoming 'more aggressive' as reported recently in the media, is because of the frustrating way they are being treated in places such as this, The Stargazer Wetherspoons pub at the 02! I met my wife there on 14th at lunchtime for a first visit and something to eat and drink and it proved to be the BIGGEST MISTAKE we have made for quite sometime. In short, our drinks arrived via a member of staff who then dropped the red wine all over my wife. Waiting for the apology she stood up with dignity and tried to pat herself down with a serviette but the offender said absolutely nothing and shuffled off returning again with more serviettes but still incredibly NO APOLOGY!! He did not even speak. No acknowledgement whatsoever. Surely that is a basic requirement in service when you drench a poor unsuspecting woman/customer in red wine, isn't it!? Not here it would seem. She then had to go through the whole day with that unsightly red stain on her jeans. I became angry obviously (though never would have if he had just taken responsibility and said a simple 'Sorry' in the first place) after witnessing this whole debacle playing out in front of me and my poor wife suffering at the hands of this unapologetic clumsy goonish imbecile and demanded to see the so called 'Manager' who, when appeared, began speaking to me as if I was some idiot schoolboy. No apparent basic communication skills, Yet another example of an inadequate Useless person fresh from some management course who mistakenly then think that life is just that (and panic when they realise it isn't and their glaringly obvious youthful inexperience, awful incompetence and inability to cope under any kind of pressure are fully exposed as he stood there vulnerable like a frightened rabbit in the headlights, desolate and defensive) shoehorned into a position of power and responsibility when this fraudulent individual, masquerading in the aforementioned job description, should certainly not be. There must be a very limited pool of choice currently for so called 'managers' if this is as good as it gets! He should obviously have appeased the situation and had the culprit apologize for the 'accident' that he alone caused not antagonise the victims/customers with his dreadful mishandling of the mess caused entirely by his utterly Useless uncaring and rude member of staff and making the situation far worse than it needed ever to become! A refund was finally and reluctantly delivered after much mayhem and argument (negotiated by my dignified wife) and we eventually left disgusted by the whole awful experience... Still with No apology though. That guilty individual had skulked off and hidden away somewhere. Unbelievable. The one saving grace was a nice woman working there who was actually decent and at least showed some empathy and understanding. The only one who did. Even the prices are extortionate for a wetherspoons pub simply because it is at the 02! We will NEVER return to this 'Trough' again that has zero atmosphere and feels nothing like a real Pub should and advise any potential visitors reading this review to heed this warning and also avoid this place and find somewhere decent nearby instead to spend your money (lots of choices so do not make do with this) where 'proper' honest and caring people still hopefully exist and treat the customer with respect and know how to actually do their jobs competently and correctly. Stay Well Clear from these inexperienced embarrassing beginners, total mess seriously... Save yourself the aggravation,..AVOID AT ALL COSTS!! 🤮 (and the costs really are all yours) 🧐

Toilets were not available able. Preferred drink were out of stock 😞

Immersive interior, astonishing atmosphere, quality eatery and a fast and attentive service. We enjoyed our Saturday lunch here, very cost efficient. As always, plenty selection on the standard Wetherspoon menu.

Your bouncer is shocking, please do something about it.

jen was amazing! i had a geat time!

Good atmosphere, nice pub and service was quick!! Staff could do with a personality transplant and some smile injections...

I decided to visit this place for lunch and it turned out to be a great experience. The staff were amiable and the service was prompt. I utilized the Wetherspoons app, which typically does not guarantee fast service at my local branch, but here it was exceptionally efficient. This was probably due to the place not being overlly busy at the time of visting. The food and drinks were served at my table within 10 minutes of placing the order through the app. The food itself was piping hot and tasted great. Can't think of any improvements based on this visit. I definitely plan to return the next time I'm in the vicinity.

One of the worst branches. We always enter and never asked for an ID when they should. We have been annoyed with 15 years old girl drinking and smoking there and no one has said anything. Last time we came and they asked about the ID we showed them the scanned one they said we cannot enter as they need the physical one. We have tried to explain for them that we have been here before and no one asked us for ID, if they have asked before we would’ve known now and brought our IDs with us. Then security guard was being very disrespectful and said he has never seen our faces we tried to show him bills we received by mail previously he refused to see. Manager was not helpful and did not listen to our situation. This situation must be rectified as reputation of the place is at stake especially with local and regular people.

Not usually a fan of Wetherspoons but this one was amazing. We visited midday on a Saturday and it was relatively quiet. The decor is lovely and the toilets, yes, they were upstairs, were spotless. We sat in the outside seating area and ordered food, which was very reasonably priced considering the location, via the qr code on the table. It was on our table within 10 minutes. The staff were helpful and friendly, food was tasty and the portions were huge. Couldn't find any faults with this Wetherspoons!

Came for a quick pint. Lots of seating and a great outdoor section.

The Stargazer is in the O2 arena. The classic Wetherspoon menu is unfortunately smaller than elsewhere. You order via QR code. On the one hand, easy. On the other hand, it is a pity that it is not always clear that some additions to the dishes have now been sold out (e.g. chicken with salad). I had a nice salad. Although I found it a bit smaller than expected.

Stargazer at the O2 is a bit pricier than your typical Wetherspoon, but you're paying for the location and the atmosphere. Despite the higher prices, it has a good vibe, making it a great spot to grab a drink before or after an event. The decor is modern, and the place has a lively energy, which adds to the experience. If you don’t mind spending a little more for the convenience and setting, Stargazer is a solid choice for a casual night out.

Was quite quiet, plenty of tables. Our group decided to stay inside but a lot of people went to the outside at the rear. Good and drink was ordered and paid for on the app, it arrived promptly and was very nice. Got a discount for purchasing food and drink together too.

Breakfast, not many people about ?

Great experience here - used the app to order, food was mostly fab, pizza especially, but panini was low on filling. Cold drinks were what we needed and the nice outside seating area was clean and smart and literally a breath of fresh air compared to the dark and hot restaurants inside.

An eclectic mix of people here… clean toilets though I ordered a coffee. The staff. Member could believe I wasn’t drinking and had to find. 🍵 It was either men on there own smoking 🚬 or couples getting drunk Bizarre

Lovely venue to meet family and friends before an event or shopping

Manager was extremely rude, we were sitting outside and he came out and shouted at us to go inside because it was closing, when we explained my friend was finishing a cigarette and we would move inside after he said ‘well finish it quickly’

Don’t work in hospitality if the staff are not able to be happy & friendly when serving customers. That’s your job. Breakfast was luke warm as well and it wasn’t overly busy for breakfast when we came. If you want to swap out an item because of an allergy, it wasn’t allowed, just had to pay the same price for less food which didn’t even arrive hot! Never had this problem before at other Wetherspoons. The only good thing was the hot chocolate came out hot! Shame about the breakfasts.

Visited before Peter Kay at the O2. Brilliant service one of the most efficient Wetherspoons I have visited.

Lovely love a weatherspoon staff really friendly xx

First time experience of a Wetherspoon and was positively surprised. Liked the online ordering system and speed of service for both drinks and food. Pricing is very competitive for London. Atmosphere as expected was very generic. Music would be nice, but I understand this is not the norm at any Wethersppon outlet.

Went in looking for a table, as me and my friend walked past the pass a staff member turned around very quickly bumping into my friend and dropping food and sauce all over them. Staff member then slammed the rest of the food down aggressively and walked off. My friend tried to apologise as mistakes happen but was ignored. Had to walk around asking people for tissues being ignored. Not great customer service or attitude, won’t be coming there again.

They're quick and efficient. Good quality/price. Amazing outdoor area

quick service and ok food but the workers were so bad! they came to clear the table as we were eating and just did it in silence disappointment for the higher price than usual

Was perfect before attending concert !!!

Impressed by their extensive drinks selection and spacious beer garden with panoramic views across the Thames. I've added it to my barguide.london site too!

Busy Pub I get that good for drinks that's a given but Food Portion 'noticeably' smaller than a regular Spoons I often frequent, Not worth the price and for a Spoons that's not great. Condiments station a joke really everything empty every Ketchup an Mayo 🤷🏼‍♂️ An wats with the teeny tiny kids Cutlery I mean REALLY🤦🏼‍♂️ throw in the noisy Coffee machine beeping more than R2D2? Wow good times a real treat there not.

First of all, there was no welcome or shown seats even though there were staff around and the venue was pretty empty for that time of morning. I ordered a vegan breakfast and made it clear I was vegan, only to be served a vegetarian breakfast that was clearly not vegan because on my plate were two fried eggs. I said to the waiter this isnt vegan to which I was told it was. In the end I had to get up and go over to who seemed like someone more senior to re-do my meal and not just remove the eggs as everything was touching. The food that came back wasn't great and I was actually nervous eating it as I wasn't entirely convenciced that the food was made from scratch. It was supposed to be a birthday breakfast with friends. Don't recommend! Horrified actually that dietary requirements/allergy orders are clearly not taken seriously!

Just had the ham and cheese panini as its my favourite meal ever, totally ruined by putting butter in it, I then ordered half a ruddles which was warm. I'm chilly in here but luckily wearing my best gilet to keep me warm, pudding is taking ages which is distressing too. Luckily Stickleback are playing tonight or I'd not be a happy soldier .

Sitting here as I speak in my blsck gilet, just had the cheese and ham toasite with chips, diabolical service, the barman with the long hair is extremely rude. Had to wait ages for my pudding. Not happy.

As much as we love wetherspoons for the last 16 yrs..the one thing we hated is the change that has been made to the five bean chilli on the menu..being a vegetarian this was the one thing on the menu we relied on and that has been changed and not for the good unfortunately. Please change it back to its original. Son had a buttermilk chicken burger and that was too dry(no sauce in it is whatsoever)

Came here to have a couple of drinks. Decided to order some nachos but were very disappointed with the portion and lack of cheese. We asked kindly if they could could add more cheese. However, the manager categorically said no and insisted on a refund instead? I mean where is the customer service in this? The complaint is with the manager and not the staff who were very polite and apologetic. I suggest, come here for your drinks only!

A really impressive Wetherspoons! It’s very modern and spotlessly clean, with a huge bar area and plenty to admire in the decor. It was really busy when we visited but the service was super fast and there’s plenty of seating, as well as some standing areas. As you’d expect it’s a bit more expensive than the rest of the chain but we left impressed! A great pub in the area.

Visited not long before lunch on a sat to be served by a rude and unhelpful manager, asked to cancel the order and left.

You just know what your getting with weatherspoons.. nicely presented, busy pub, serving simple cooked food.. evening busier when it's show time..

Shut off doing breakfast at 11:30 despite the menu saying 12. Staff just shrug and repeat same response when asked why.

Very nice wetherspoon inside the O2,clean,tidy and good service. I had the Ultimate burger 🍔 with, chips 🍟, onion rings and a pint of Pepsi for £13-81,very good value..