Tortilla Greenwich in Greenwich

Best place to dine in and nice restaurants. Perfect customer service by fam and nafiz

Good experience with Burrito and Tacos at Greenwich.

Food was better than other tortilla stores

MAFIZ was very helpful today and very polite, definitely coming back because of him.

Nafiz was so so helpful love it here 🫡

Sourav and Khan were the best servers, really appreciate them!

This is the BEST branch. I’ve tried Tortilla twice before in different parts of London and hated it, I’ve ordered two days in a row from here though because it was SO good. I ordered a large burrito bowl on Saturday and medium last night with nachos on the side, but could finish neither in one sitting as the portion sizes have been very generous. I love spice so the salsa roja and blended jalapeños are perfection, I hope they keep up the amazing quality and service!

The best restaurant to have burritos!

Customer service was really good my server, Himanshi was very kind and efficient with my order!!

Himanshi was great!! Super friendly and great burrito maker!

Went here and had a blast with my friends! We love the food especially, Gemson’s service and accommodation! We were kind of asking so much that day and he answered all our queries. What a service he had! Thank you. He’s a keeper! Try and visit this place!

The service I received from Gem was superb! He was very friendly. He was very informative. He was very knowledgeable. I will surely come back.

The foot is good; we come here often.

good service and kind staff, fast food

I am writing to formally raise a complaint about the service I received during my visits to your store, both last Monday and today. Unfortunately, my experiences on both occasions have been deeply disappointing due to the lack of professionalism and courtesy displayed by your staff. I presented a £5 student voucher during my visits and asked the staff for clarification on its use. To my surprise, they appeared unsure about the voucher and were unable to provide any helpful information. Their approach was not only unprofessional but also rude and dismissive, making me feel as though I was asking for something unreasonable. Their tone and attitude were disrespectful, and if you review your CCTV footage, you will clearly see how they treated me. Last Monday, I was so frustrated by their misleading information and unhelpful behavior that I ended up leaving my food behind. Regrettably, today I encountered the same issues. The two staff members involved—one who prepared my bowl and another who served me, Nafiz—demonstrated a continued lack of customer service skills. Neither of them smiled or made any effort to assist me, and they appeared to lack the training required to provide clear information or a welcoming experience for customers. To add to the poor service, I had to explicitly ask for a bag and tissues at the end of my visit, which should be offered as a standard part of the service. If your staff are unwilling to honor discounts or provide proper service, perhaps Tortilla should reconsider offering such promotions altogether. This experience has left me feeling deeply dissatisfied, and I do not intend to return to your establishment unless there are clear improvements in customer service standards. I strongly urge you to provide the necessary training to your staff on professionalism, courtesy, and providing accurate information to customers. I hope you take this feedback seriously and address the issues raised. I look forward to hearing about the steps you plan to take to improve.

Nafiz was great and very helpful! Will definitely come again

Nafiz served us, very efficient and fast. good service

Great experience at Tortilla Greenwich.

Good service from Nafiz, really friendly

My voucher for a free drink wouldnt scan, guy kept telling me it was expired or hadnt started yet, had to keep going back and forth til i got a drink. Also i found bits of food from other containers in my burrito bowl that i hadnt asked for so theres lots of cross contamination.

Himanshi is always cheerful and best in services.

Lovely food, huge portions for a good price! Would recommend!!

Great delivery service from Himaushi. The food was prepared brilliantly and she even gave me extra sauce! Thanks Himaushi :)

The food tastes awesome and the staff are kind!! Love to visit the place again😍

Really great experience at tortilla. Nafiz was very helpful and i had a very tasty naked burrito bowl. Will definitely be back

Great service from Nafiz, very friendly

This is the best service you will ever get in any tortilla!

Nice place to dine in, thanks Nafiz

I was served by khan and Nafiz amazing service

Great service from khan and nafiz

Great quality, great portions and friendly staff. Restaurant is always extremely clean and tidy and the food is always fresh.

Amazing ambience and lovely staff specially Nafiz

Delicious food and friendly staff with five star service.Thanks Nafiz

Nice food and lovely staff specially Nafiz

Came here to get a quick bite and it was so delicious and the staff was wonderful and jolly specially himanshi , she was so kind and sweet. Loved the food and place

Great service and help from Himanshi for my first time here !

Lovely staff, always fast and friendly.

Props to Nafiz and Hiimanshi for lovely service. Delicious!!

Nafiz was really good with the portions and I love the atmosphere

Good service from Nafiz, dash and efficient with great food

Lovely customer service and the food is banging!!

Great place for a quick dinner.

Nafiz was very nice and helpful as this was my first tortilla experience.

Amazing service and food is always 10/10

Amazing service, delicious food and always friendly staff especially Nafiz!! So welcoming!

Nafiz good service and good food

Very nice and clean love the food!

lovely service very quick and attentive, very good food as well

The staff in this branch are great and the food is always so fresh.

Gemson helped me with my order today. Very happy with my order

A great experience thanks to gem

Nafis and Fam were amazing ! Lovely service and very patient 🌯

Nafiz and Fam are always so friendly and helpful. Great food and great service

Nice food and service thanks Nafiz

Staff were amazing, and food was very hot and nice. Will definitely be revisiting

Himanshi very great worker and very friendly, lovely food and welcoming environment. Do recommend

Himanshi way of greeting is very good

Himanshi was very happy and helpful!

Wonderful i go here every week. The servers were delightful.

Manuala and Nafiz Greenwich tortilla were very friendly and helpful.

Great service from Nafiz, very kind and helpful

Love coming here! Gem is always so welcoming and gives the best recommendations of what to try.

first time in this place. food was ok but the service was superb. got my food in no time. hope i can come back soon.

Gem was really lovely amazing service!!

Gem and his team serve the best tortilla in this area

Absolutely terrible service, ordered 1 large chicken burrito and 1 medium VEGETARIAN burrito. These lot added chicken to the vegetarian burrito, ruined the whole night for us. Just eats refused to give us a refund. Absolutely appalling. Wrote letter I and V on the bill on the vegetarian and chicken as if it made a difference, it absolutely does not if you do not get the order right. The wrapper which had V on it has chicken in it, who does this.

Hafiz was super friendly and helpful!

Nafiz was very nice and helpful

Great service super nice staff!!!

Affan was 5 stars! Lovely service, lovely food.

Staff were so polite , happily suggesting to go there

The Manger Gemson was absolutely rude…. There was burst onion in my food and he was like u ate the food. The tray and bowl in which the food was served for like I am living in the medieval days .The quality of food was terrible. Please don’t go there.

Nice place for dinner, good customer service by Abhi

Said delivered without getting my order. Saw driver on map opposite side of street but never coming close to my building

Decent bowl, could of done with more chicken tho lucky I added pork aswell

amazing driver, very fast thankss❤️

I picked here as it said it would take 15-30 minutes, the order took well over an hour to arrive. I don't know if it was officially "late" by the estimated time but that changed several times while I was waiting. Additionally, I spent £3+ on extra guacamole that didn't get put in my bag which was just such a waste of money. Additionally, my box was 75% rice which was just ridiculous. Overall it was incredibly disappointing. I love eating from Tortilla but this was not it.

I recently got a position in Greenwich university and was new to area overall I went into tortilla as the food and overall reviews were positive I ordered a small burrito and the staff where so nice even gave me a discount because I was new there overall amazing food and experience would definitely recommend

poorly packaged. hot food next to ice cold drinks.

Really tasty especially for someone that’s not a salad person

Ordered a large smash burrito and was told they ran out of the cheese sauce which I was fine with, but what I’m not ok with is they threw on some guac which didn’t ask for and then charged me for it. Also did not offer me chips like other branches do Tasted ok but portions were small especially for a large.

Excellent service and fresh food with a nice interior .

Always hits the spot! Fresh and delicious

Best Tortilla i’ve ever been too, lovely customer by nafiz.

Recently dined at Tortilla, and I have to say it was a highly disappointing. servers were outright rude, especially one server named Khan. He was not only unfriendly but also incredibly stingy with the portions, giving only half spoons of items that were supposed to be included in the meal. When we asked for a bit more salsa, he acted annoyed and begrudgingly gave us a tiny amount.

Decent quality food, staff made really good effort

My chips and sauce aremissing and my drink all i got is a burrito.

Absolutely appalling, usually love Tortilla as a chain and therefore was extremely disappointed when I visited the Greenwich branch. The food was mediocre at best, the burrito that had no extra filling or special requests was more of a soggy taco rather than a wrap. The loaded nachos should’ve been renamed to guacamole with a side of nachos due to the sheer lack of chips. Since you pay after your burrito has been made I was shocked when at the till I was told for the first time that cash was not accepted even though there were no signs backing this up. Luckily I had my credit card with me so managed to pay for lunch but I can only imagine the amount of food wasted due to customers being unaware of this policy.

Visitamos Tortilla, ya que es un restaurante local para nosotros e idealmente ubicado en el DLR que estábamos utilizando para viajar fuera de Greenwich. Hemos probado Tortilla y Chipotle en Deliveroo antes y disfrutamos de los tazones, ya que generalmente están bien empacados y calientes. Queríamos una opción saludable antes de un concierto y por lo tanto optamos por los cuencos de nuevo. Fuimos por grandes ya que la diferencia de precio entre los medianos era mínima, pero me pregunté cuál es el punto del tazón más grande ya que no se llena hasta el tope y por lo tanto, realmente solo nos dieron una porción media. Si esto es intencional, bien, pero no da una buena sensación de relación calidad-precio al cliente. El lugar estaba vacío cuando caminamos, pero no nos sentimos bienvenidos - nos sentimos como una molestia, ya que significaba que el personal tenía que servirnos. Se veían aburridos, lo cual no los culpo ya que era muy tranquilo pero de nuevo, no fue una gran experiencia. Miré la comida e instantáneamente sentí algo de arrepentimiento - parecía haber estado sentado allí mucho tiempo y frío y no estaba equivocado. Cuando nos sentamos a comer, era tibio en el mejor de los casos. Cuando nos dieron ensalada, la lechuga rallada, por ejemplo, se dio muy poco. Yo diría que la primera 'cuchara' tenía como máximo 8 piezas y tenía que pedir más. La ensalada es un relleno barato y por lo tanto pensé que esto podría haber sido dado un poco más generosamente. En general, fue bastante decepcionante. La razón por la que di 3 estrellas es simplemente porque a pesar de la falta de calor, estaba sabroso y si me dieran lo que tenía caliente y en un mejor tamaño de porción, me habría satisfecho mucho.

Koyes great customer service, always positive & happy to help with a beautiful smile 🫶 money well spent :)

Came here to have a quick meal. Ordered 3 tacos,the food was great but the price doesn’t reflect the quantity. The tacos were so tiny that won’t fill you up. If you want to enjoy a snack this will be your place to go but if you are quite hungry, should look for somewhere else!!!

Excellent service by Koyes who made my visit amazing

Yesterday I visited this restaurant and was served by and AMAZING lady called Raji, she was very generous and was really kind, please give this lady a raise because she definitely deserves it! Will be back again because of her great service and delicious food. Samo was brilliant as well!

amazing burrito and the guacamole was the best I've had. defo will be returning. added bonus of my food arriving early

Enjoyed the meal, lovely staff thanks Nafiz for serving us 😊

Great experience and good staff service mainly nafiz -very satisfied with the service

The sauce was leaking and no Mexican rice was missing . The amount deducted £12 is way too high for just other ingredients

Good service and recommendations, especially from koyes.

Did not receive all of my order. Wouod not recommend.

Amazing service, friendly staff 10/10