Tortilla Greenwich in Greenwich

I went to Tortilla today with my friend. So my friend was trying for the first time and she was asking few questions because the stuff wasn’t labelled. They got bare annoyed and making irregular faces as if she is stupid. He wasn’t even giving the portions full. I have been to Tortilla before but this was the worst tortilla Ive ever been to.

This was the worst place I've ever been to. I went with my husband yesterday and the employees were extremely sullen. They were very rude and bad. The employees should be more cheerful. We will never go to this branch again. The products were not good at all. They were not fresh. It was a place I will never go to.

The Food is ok. Service was terrible. Even if you tried very hard, you could not understand the staff. Just very sad.

Good service from Nafiz and Manuela

Harri was amazing and very friendly

Was an awesome experience with 5 star customer service by mafiz

This location would benefit from training their employees more I think. The food can be good if done properly but this is the second time where they do not portion well. I asked for lettuce and got a few pieces, asked for a little chipotle sauce and got a large scoop instead. They do not know how to wrap a burrito properly. There’s some cross contamination I noticed. I’m typically easy to please but this is the second time I’ve been disappointed with this location and won’t visit again. I hope they will train their employees more.

Food was really good standard, they were really generous on the fillings! Really pleased with my order :)

Order incorrect and cheese sauce was curdled

Burrito was 10/10 thank you to the chef!

Too expensive as a proper meal costs £14… per person

Got a good to go as my daughter loves tortilla so it was just as they were closing.. they were helpful checking in whether I'd want a couple of the options.. turns out she'd already eaten and doesn't like the coriander rice so I had it and it was really nice and I don't usually like beans and chili

Food is okay, but staff members are incredibly rude and dismissive, and also quite confrontational when I wanted to ask them a simple question.

Got the most amazing delivery today, thank you team for doing what you guys do everyday!!! I haven’t been feeling too well and someone else made the order for me and they sent me a bag of nachos and dip, it really made my week!!!

Terrible service . A Zero star should be possible . Waited 1 h 20 min .. terrible !

The food tasted soo good and the bowl was filled nicely leaving me absolutely stuffed. Will definitely order again in the future : )

Disappointing Experience at [tortilla burritos] I visited [tortilla burritos] today with high expectations, but unfortunately, the experience was marred by the rude and unprofessional behavior of the staff.While the food was decent, it was overpriced and not enough to make up for the poor service.

Generous bowl portion, fresh verdi, good variety of optional ingredients. Would recommend.

Went to Tortilla Greenwich last Wednesday and was met by top of the workers and came with a friend. Despite looking but menu online, when I saw the menu it was a lot more limited than what I initially thought so after spending some time I ordered a chicken quesadilla and my friend got loaded nachos. The chicken quesadilla (£6.95) which I thought was a decent price for what I got and consistent with the prices from other food items on the menu. I did feel a bit of annoyance from the workers when trying to determine what I wanted in the quesadilla. As it’s my first time I was not familiar with how Tortilla worked and so did take some time to understand what I couldn’t and couldn’t have. I think the workers have to understand that not everyone is familiar with how these things work so explaining things clearly would be much better or even asking “Have you been to Tortilla before?”. Even them speaking I could not hear so they need to speak up so the person ordering can hear :) Received our food in a decent time and went upstairs, was not busy at all only a couple of others. Whilst the quesadilla was nice it would have been better with a side of nachos (what I saw was offered as a side online at this specific Tortilla) so for it to be removed off the menu seems like a business decision but should be considered to be brought back because it was yummy but not filling, but again you get what you paid for! The interior decor especially upstairs was really nice, had this Tex Mex feel to it whilst having the modern look of other fast food restaurants and there was seats upstairs but it seems like if you are a large group may struggle to have seating that fits all of you. Overall a decent trip and some decent food, if in Greenwich and need a quick bite then can come here but I would not be rushing back to Tortilla. May need to try other locations to have a more in depth feel of the restaurant chain.

the food was the worst i ever had from this place. the veg were burn to a crisp and tasted horrible. it was horrific.

Banging food sound driver can’t complain about anything will def order again

Customer service was awful, rushing you through an order with no one else behind you. The guy behind the counter mumbled and became annoyed when asked to repeat himself. Also disgustingly expensive. Very bad.

Rushed and mumbled, can’t order properly, genuinely terrible to get food from

Amazing food, great service by Nafiz

Great service from Gem and Nafiz very polite and accommodating

Very nice people the food is delicious

Ordered via uber eats, not only was the delivery way longer than it should've been (not their fault) but i had to reheat the food, the portions were utterly terrible. When ever I've gone in store to a tortilla, it's decent, but the burrito i ordered this time was basially the size of a spring roll, really small, not anywhere near worth the price, terrible!!!! Maybe as you're not in store, rhey make them smaller to increase margins!?!

Manuella was lovely explaining the options

Food was ordered at 7 with original eta of 15-30 mins. My food did not arrive until almost 8.30pm and it arrived cold. Just eat were no help

Himanshi very good food and fast Service

Food is great as usual, but this has to be the worst branch in the whole London because of the staff there, looking like they come from Easter Island with their grinch faces. They should really get some customer facing training cause they definitely don’t belong in a customer facing setting, spoiling what would be a great food experience.

I have been consuming your products for some time, but why did you offer a buy 1 get 1 free promotion and only send 1 bowl?

Great service and friendly staff

Great service, friendly and quick with fresh food

very good food and customer service!

Good fresh food, arrived quickly, good value!Have tried a few others but always go back to this one. The new packaging is also a lot better now so it ‘travels’ better.

The restaurant has a very good vibe to it and the service was excellent. The food quality is better than Chipotle coming from Canada. The manager and staff were all very friendly. Highly recommend for everyone to try this place!

Best place to dine in and nice restaurants. Perfect customer service by fam and nafiz

Food was better than other tortilla stores

Good experience with Burrito and Tacos at Greenwich.

MAFIZ was very helpful today and very polite, definitely coming back because of him.

Nafiz was so so helpful love it here 🫡

Sourav and Khan were the best servers, really appreciate them!

This is the BEST branch. I’ve tried Tortilla twice before in different parts of London and hated it, I’ve ordered two days in a row from here though because it was SO good. I ordered a large burrito bowl on Saturday and medium last night with nachos on the side, but could finish neither in one sitting as the portion sizes have been very generous. I love spice so the salsa roja and blended jalapeños are perfection, I hope they keep up the amazing quality and service!

The best restaurant to have burritos!

The foot is good; we come here often.

The service I received from Gem was superb! He was very friendly. He was very informative. He was very knowledgeable. I will surely come back.

Went here and had a blast with my friends! We love the food especially, Gemson’s service and accommodation! We were kind of asking so much that day and he answered all our queries. What a service he had! Thank you. He’s a keeper! Try and visit this place!

Himanshi was great!! Super friendly and great burrito maker!

Customer service was really good my server, Himanshi was very kind and efficient with my order!!

good service and kind staff, fast food

Cold food, delivered at least 45mins after the initial expected time

I am writing to formally raise a complaint about the service I received during my visits to your store, both last Monday and today. Unfortunately, my experiences on both occasions have been deeply disappointing due to the lack of professionalism and courtesy displayed by your staff. I presented a £5 student voucher during my visits and asked the staff for clarification on its use. To my surprise, they appeared unsure about the voucher and were unable to provide any helpful information. Their approach was not only unprofessional but also rude and dismissive, making me feel as though I was asking for something unreasonable. Their tone and attitude were disrespectful, and if you review your CCTV footage, you will clearly see how they treated me. Last Monday, I was so frustrated by their misleading information and unhelpful behavior that I ended up leaving my food behind. Regrettably, today I encountered the same issues. The two staff members involved—one who prepared my bowl and another who served me, Nafiz—demonstrated a continued lack of customer service skills. Neither of them smiled or made any effort to assist me, and they appeared to lack the training required to provide clear information or a welcoming experience for customers. To add to the poor service, I had to explicitly ask for a bag and tissues at the end of my visit, which should be offered as a standard part of the service. If your staff are unwilling to honor discounts or provide proper service, perhaps Tortilla should reconsider offering such promotions altogether. This experience has left me feeling deeply dissatisfied, and I do not intend to return to your establishment unless there are clear improvements in customer service standards. I strongly urge you to provide the necessary training to your staff on professionalism, courtesy, and providing accurate information to customers. I hope you take this feedback seriously and address the issues raised. I look forward to hearing about the steps you plan to take to improve.

Me dirijo a usted para presentar formalmente una queja sobre el servicio que recibí durante mis visitas a su tienda, tanto el lunes pasado como hoy. Desafortunadamente, mis experiencias en ambas ocasiones han sido profundamente decepcionantes debido a la falta de profesionalismo y cortesía mostrada por su personal. Presenté un vale de estudiante de £ 5 durante mis visitas y pedí al personal aclaraciones sobre su uso. Para mi sorpresa, parecían inseguros acerca del bono y no pudieron proporcionar ninguna información útil. Su enfoque no solo era poco profesional, sino también grosero y desdeñoso, haciéndome sentir como si estuviera pidiendo algo irrazonable. Su tono y actitud fueron irrespetuosos, y si revisas tus imágenes de CCTV, verás claramente cómo me trataron. El lunes pasado, estaba tan frustrada por su información engañosa y su comportamiento inútil que terminé dejando atrás mi comida. Lamentablemente, hoy me he encontrado con los mismos problemas. Los dos miembros del personal involucrados —uno que preparó mi tazón y otro que me sirvió, Nafiz— demostraron una falta continua de habilidades de servicio al cliente. Ninguno de ellos sonrió ni hizo ningún esfuerzo para ayudarme, y parecían carecer de la formación necesaria para proporcionar información clara o una experiencia acogedora para los clientes. Para aumentar el mal servicio, tuve que pedir explícitamente una bolsa y pañuelos al final de mi visita, que deberían ofrecerse como parte estándar del servicio. Si su personal no está dispuesto a honrar los descuentos o proporcionar un servicio adecuado, tal vez Tortilla debería reconsiderar ofrecer tales promociones por completo. Esta experiencia me ha dejado profundamente insatisfecho, y no tengo la intención de regresar a su establecimiento a menos que haya mejoras claras en los estándares de servicio al cliente. Le insto encarecidamente a que proporcione la capacitación necesaria a su personal sobre profesionalismo, cortesía y proporcionar información precisa a los clientes. Espero que se tomen en serio esta retroalimentación y aborden las cuestiones planteadas. Espero con interés conocer los pasos que planea dar para mejorar.

Nafiz was great and very helpful! Will definitely come again

Great experience at Tortilla Greenwich.

Terrible tasting burritos, filled with onions.

Nafiz served us, very efficient and fast. good service

My voucher for a free drink wouldnt scan, guy kept telling me it was expired or hadnt started yet, had to keep going back and forth til i got a drink. Also i found bits of food from other containers in my burrito bowl that i hadnt asked for so theres lots of cross contamination.

Good service from Nafiz, really friendly

Great delivery service from Himaushi. The food was prepared brilliantly and she even gave me extra sauce! Thanks Himaushi :)

Lovely food, huge portions for a good price! Would recommend!!

Himanshi is always cheerful and best in services.

The food tastes awesome and the staff are kind!! Love to visit the place again😍

Great service from Nafiz, very friendly

Really great experience at tortilla. Nafiz was very helpful and i had a very tasty naked burrito bowl. Will definitely be back

For some reason today, the food tasted really stale and flavourless. All the ingredients had just been lumped together and by the time it arrived it just looked like slop, not the best

Nice place to dine in, thanks Nafiz

This is the best service you will ever get in any tortilla!

Great service from khan and nafiz

Great quality, great portions and friendly staff. Restaurant is always extremely clean and tidy and the food is always fresh.

I was served by khan and Nafiz amazing service

Amazing ambience and lovely staff specially Nafiz

Came here to get a quick bite and it was so delicious and the staff was wonderful and jolly specially himanshi , she was so kind and sweet. Loved the food and place

Delicious food and friendly staff with five star service.Thanks Nafiz

Nice food and lovely staff specially Nafiz

Great place for a quick dinner.

Good service from Nafiz, dash and efficient with great food

Lovely customer service and the food is banging!!

Lovely staff, always fast and friendly.

Great service and help from Himanshi for my first time here !

Props to Nafiz and Hiimanshi for lovely service. Delicious!!

Nafiz was really good with the portions and I love the atmosphere

lovely service very quick and attentive, very good food as well

Nafiz was very nice and helpful as this was my first tortilla experience.

Amazing service and food is always 10/10

Amazing service, delicious food and always friendly staff especially Nafiz!! So welcoming!

Nafiz good service and good food

Very nice and clean love the food!

The staff in this branch are great and the food is always so fresh.

Gemson helped me with my order today. Very happy with my order

Himanshi very great worker and very friendly, lovely food and welcoming environment. Do recommend

Himanshi way of greeting is very good

Himanshi was very happy and helpful!

A great experience thanks to gem

Staff were amazing, and food was very hot and nice. Will definitely be revisiting

Nice food and service thanks Nafiz

Nafiz and Fam are always so friendly and helpful. Great food and great service

Nafis and Fam were amazing ! Lovely service and very patient 🌯

Wonderful i go here every week. The servers were delightful.