Tortilla Greenwich in Greenwich

Nafiz was very nice and helpful

Affan was 5 stars! Lovely service, lovely food.

Great service super nice staff!!!

Nice place for dinner, good customer service by Abhi

Staff were so polite , happily suggesting to go there

The Manger Gemson was absolutely rude…. There was burst onion in my food and he was like u ate the food. The tray and bowl in which the food was served for like I am living in the medieval days .The quality of food was terrible. Please don’t go there.

Absolutely terrible service, ordered 1 large chicken burrito and 1 medium VEGETARIAN burrito. These lot added chicken to the vegetarian burrito, ruined the whole night for us. Just eats refused to give us a feedback. Absolutely appalling. Wrote letter I and V on the bill on the vegetarian and chicken as if it made a difference, it absolutely does not if you do not get the order right. The wrapper which had V on it has chicken in it, who does this.

Said delivered without getting my order. Saw driver on map opposite side of street but never coming close to my building

Decent bowl, could of done with more chicken tho lucky I added pork aswell

amazing driver, very fast thankss❤️

I picked here as it said it would take 15-30 minutes, the order took well over an hour to arrive. I don't know if it was officially "late" by the estimated time but that changed several times while I was waiting. Additionally, I spent £3+ on extra guacamole that didn't get put in my bag which was just such a waste of money. Additionally, my box was 75% rice which was just ridiculous. Overall it was incredibly disappointing. I love eating from Tortilla but this was not it.

I recently got a position in Greenwich university and was new to area overall I went into tortilla as the food and overall reviews were positive I ordered a small burrito and the staff where so nice even gave me a discount because I was new there overall amazing food and experience would definitely recommend

poorly packaged. hot food next to ice cold drinks.

Really tasty especially for someone that’s not a salad person

Ordered a large smash burrito and was told they ran out of the cheese sauce which I was fine with, but what I’m not ok with is they threw on some guac which didn’t ask for and then charged me for it. Also did not offer me chips like other branches do Tasted ok but portions were small especially for a large.

Excellent service and fresh food with a nice interior .

Always hits the spot! Fresh and delicious

Best Tortilla i’ve ever been too, lovely customer by nafiz.

The service I received from Gem was superb! He was very friendly. He was very informative. He was very knowledgeable. I will surely come back.

Recently dined at Tortilla, and I have to say it was a highly disappointing. servers were outright rude, especially one server named Khan. He was not only unfriendly but also incredibly stingy with the portions, giving only half spoons of items that were supposed to be included in the meal. When we asked for a bit more salsa, he acted annoyed and begrudgingly gave us a tiny amount.

Decent quality food, staff made really good effort

My chips and sauce aremissing and my drink all i got is a burrito.

Absolutely appalling, usually love Tortilla as a chain and therefore was extremely disappointed when I visited the Greenwich branch. The food was mediocre at best, the burrito that had no extra filling or special requests was more of a soggy taco rather than a wrap. The loaded nachos should’ve been renamed to guacamole with a side of nachos due to the sheer lack of chips. Since you pay after your burrito has been made I was shocked when at the till I was told for the first time that cash was not accepted even though there were no signs backing this up. Luckily I had my credit card with me so managed to pay for lunch but I can only imagine the amount of food wasted due to customers being unaware of this policy.

We visited Tortilla as it is a local restaurant to us and ideally located to the DLR which we were using to travel out of Greenwich. We've had both Tortilla and Chipotle on Deliveroo before and enjoyed the bowls as they are usually well packed and hot. We wanted a healthy option before a concert and therefore opted for the bowls again. We went for larges as the price difference between mediums were minimal, but I did wonder what the point of the larger bowl is as it isn't filled to the top and therefore, we were really only given a medium portion. If this is intentional, fine, but doesn't give a good feeling of value for money to the customer. The place was empty when we walked it but we didn't feel welcomed - we felt like a bit of a nuisance as it meant the staff had to serve us. They looked bored, which I don't blame them as it was very quiet but again, not a great experience. I looked at the food and instantly felt some regret - I looked to have been sat there a long time and cold and I wasn't wrong. When we sat down to eat, it was lukewarm at best. When we were given salad, the shredded lettuce for example was given very sparingly. I would say the first 'scoop' had about 8 pieces maximum and I had to ask for more. Salad is a cheap filler and therefore I thought this may have been given a little more generously. Overall, it was quite disappointing. The reason I gave 3 'stars' is simply because despite the lack of heat, it was tasty and if I were to be given what I had hot and at a better portion size, I'd have been really satisfied.

Koyes great customer service, always positive & happy to help with a beautiful smile 🫶 money well spent :)

Came here to have a quick meal. Ordered 3 tacos,the food was great but the price doesn’t reflect the quantity. The tacos were so tiny that won’t fill you up. If you want to enjoy a snack this will be your place to go but if you are quite hungry, should look for somewhere else!!!

Excellent service by Koyes who made my visit amazing

Yesterday I visited this restaurant and was served by and AMAZING lady called Raji, she was very generous and was really kind, please give this lady a raise because she definitely deserves it! Will be back again because of her great service and delicious food. Samo was brilliant as well!

amazing burrito and the guacamole was the best I've had. defo will be returning. added bonus of my food arriving early

Enjoyed the meal, lovely staff thanks Nafiz for serving us 😊

Great experience and good staff service mainly nafiz -very satisfied with the service

The sauce was leaking and no Mexican rice was missing . The amount deducted £12 is way too high for just other ingredients

Good service and recommendations, especially from koyes.

Did not receive all of my order. Wouod not recommend.

Amazing service, friendly staff 10/10

Honestly, this place is fantastic. While most restaurants allow their food to run out during the end of the closing time.time. They didn’t!, not I was able to get a good portion exactly what I wanted for my burrito. This is perfect. I’m happy with this service and atmosphere.

The staff went out of their way for me, thank you so much 💜

My favorite place to get food from! The quality of food is excellent and the flavors are just insane. Not only that, but the staff are some of the nicest people, especially Koyes! They always help to make me feel welcome and are very efficient workers.

Great customer service from Koyes

Food never disappoints but the staff in here is amazing. They are kind and patient. Kudos to the amazing stuff.

Ridiculous portion size on delivery

The burrito bowl was 1/4 filled

The perfect place to satisfy your taste buds! Also the manager Guiseppe and the front house guys are fantastic! Keep it up! 💯💯

Food was fantastic and service amazing I advice everyone to try it 🤩

My friend once took me there and now I am hooked to it! Awesome staffs and food 😋

Great customer service and food suggestions by koyes

Astounding service from Fahmid and the team. Dealt with my allergen, specific heavy order during the London marathon rush with no hassle, mistake and wore a friendly face the entire way through. Can't compliment enough - everybody loved their food even after it had travelled with me in a hot bag down the street.

This Tortilla restaurant consistently provides great food in a clean and friendly environment. I usually see one of the staff members named Koyes. His quality of customers service is the best in the area. He always brings positive and hospitable energy, making it my favorite choice for food in Greenwich.

Food prepared carelessly. Both burritos missing salsa, cheese and sour cream. Tasted disgusting. After photographing to send to just eat they both went in the bin .

Koyes is the man, I didn’t know much but he was welcoming and told me what most customers take and what is nice etc. Highly recommend as staff are very friendly. Thank you!

The service was second to none, even whilst the shop was busy, I still felt that I was looked after well. Special shout out to Koyes who took me through what to order as it was my first time. Definitely recommend and I would 100% come back again!!

Koyes was amazing and treated us kindly when serving us.the food and service was top tier

This was my first time trying tortilla. This was such a pleasant experience. Despite long queues and high demand, the staff were still able to cater our needs. One staff in particular, Koyes helped us out a lot during the day. He ensured that the flow of customers were consistent and that all individuals got served with the amazing food Tortilla had available. Koyes gave some amazing food recommendations and was helpful as I was unsure on what item I should select. The guarantee of amazing food and quick service is what stood out from Koyes today and this was such an amazing experience.

food was good and was made quickly

I was served by giuseppie in Greenwich tortilla the best service I have ever received so polite !! Helpful and nothing but a smile made my day !!! Will defiantly be coming back !

They put online for Uber and tell to driver we closed or we don't have items .. this not good drivers are coming from far with a hope that they got order.. driver's time is going wasted.

Quesadillas were amazing!! They came with two sauces- a lovely chilli one and a mysterious milk? one that I think they should replace… The chocolate filled churros were also amazing. Very friendly customer service and the shop was very clean and aesthetically pleasing. 9.8/10

Good place to eat with nice ambiance

Giuseppe is lovely, and a very hardworking colleague!

Giuseppe was a very good staff and I appreciate his kindness and customer service skills. Will definitely be coming back

Giuseppe, The boss! The star of the my week! Really made my day! Served with swift and ease. Made sure my experience was spectacular! Will be coming back :))

Came on National burrito day to celebrate my daughter's birthday. Had an amazing time, enjoyed the food and great service from all the team especially Giuseppe!

Great service, very helpful and lovely food!!! I highly recommend to everyone to go!

Lovely team that served me at the tortilla greenwich! fantastic service Thank you so much!

Amazing food and amazing staff!

Giuseppe is amazing, he’s so kind and handsome 😍 he’s very hard working and helped me and my friend out 🥰 I’ll definitely be there again

I’ve just been in to this branch and I was served by Rafiz and i want to say this is the level of service i want when I go into any food establishment. He was polite, friendly and patient. As it was my first time trying I had a lot of questions which he answered to my satisfaction. I’m not sure if he’s a manager of the branch or just a sales assistant however he should be recommend and considered for such a position. Thank you and I will most certainly be back soon. Thank you

You ever wonderwd what could the English do with Tacos? Yes, they can destroy any food. Cold food, not tasty, no pork available, beef only availble for a third of the tacos we ordered and... well, look at the picture. The guys were nice at least...

Popped in very hungry at 1930. They close at 2100. Was told there is no beef or pork and a 15 minute wait for chicken so I popped out very hangry!

Fam the manager and his team are truly amazing!

It was rare experience for us, fodd was delicious, staf smiling and helpful. The great place to spend and share the atmosphere with friends.

delicious taste, great looking place (upstairs) and general vibe was amazing wirh really kind service i recommend!!

Best castom service I every experienced, food was amazing.💪🏿🔛🔝

I love this restaurante, the best taco ever 🔥

Great vegan options and incredible service, really nice workers, they gave us some free chips!

Tastes good but portion sizes are ridiculous. A tiny fist sized burrito for the same price as fresh cod. Nonsense.

Great customer service from Koyes. Very welcoming and friendly young man.

Everyone is so helpful and nice 🥰

I have brought chips with sauce which was 1.20£ for the hot sauce then instantly i said sorry i want the cheese sauce and do a refund or add 80p or swap my sauce the indian guy was bery rude towards me and only option he threw was to buy another sauce i think tortilla needs to improve how they treat customers

Food was cold and mediocre. I was very dissatisfied and disappointed as I’m new to this franchise and was having high hopes

Food is extremely bland. I order two burritos asked cheese found no cheese in side also asked for double chicken found only one portion of chicken inside the burrito

I ordered chicken burrito via Uber eats and the food was cold. I also asked for double chicken looked like one portion of chicken with heaps of rice

Its alright, quite sloppy but fast and quite tasty. Burritos always fall apart unfortunately, which is why I won’t be having them again. But very nice and helpful staff.

Really fresh, filling food would recommend this branch as the staff were also very friendly and helpful. koyes was very helpful

This place never lets me down! despite the rush hours and crowded atmosphere everything remains clean, food is amazing and service is always outstanding. Staff such as Koyes is always so friendly giving me great recommendations for my lunch as well as making sure we all get our food and fast!

love the food , great service as always , thank you xx

Love the food, regular customer!

Love the food,very quick service will be coming back here again

Food is really nice, workers are friendly and very quick.

Thank you Koyes for your kind hospitality would definitely come back again!

The food here has been amazing, what great service and etiquette from Koyes who has been very kind and helpful. Definitely eating here again

Amazing service at this branch, Koyes who works here served with gratitude and always love the food at tortilla. Amazing atmosphere inside and out, placed in the heart of historical Cutty Sark

Staff were amazing and helpful with my order, the food was hot and delicious and seating is provided and it’s very warm

Just ate there. Swift and friendly service. The Burrito was good, the Quesadilla was unfortunately soggy and should have been toasted longer. Overall good value , though be aware that they charge for the Tortillas and dips extra quids Would go again

Staff were amazing really helped me understand the menu as it was my first time eating at tortilla, Koyes was amazing also he welcomed me with a smile and despite the rush he didn’t mind helping me with the whole menu.

The staff was so good they helped me a lot and for foreigner its one of the best restaurants that i have visited

Great service Abhi & lakshmi we’re very great

Ordered a large burrito (plus a can of Coca-Cola). The restaurant reminded me of an up-market American Tex-Mex place - it even had pulled pork. They may have been too many up-spelling opportunities for my liking as I made my choices but the resulting burrito was substancial, tastey and almost a balanced meal in a wrap.

My friend Nafiz recommended it and I am thankful to him..

Delicious. Very friendly staff. Special thanks to nafiz.