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4.0

Based on 554 opinions finded in 1 websites

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Nº 350 in 699 in Medway

Nº 35 of 64 British in Medway

CUSTOMERS TALK ABOUT DISHES WITH..curryonionsaladsteakspayeggcookedladymuststeakoldfishroastmeatroundchickenburnt
Score
OpinionsNoteTripAdvisor5544.0

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It as been a while since we went in The Star, we went for Lunch but left very disappointed. I had mixed Grill, steak was overcooked and one of the sausage looked recycled unused from breakfast and was dried out, My wifes Gammon undercooked and peas rock hard. On top of that both sets of doors outta and inner were left open and left a cold blast until we ourselves closed a set. Gents Toilets among the worst i have seen in a pub, Smelled strong of Urine and taps on sinks just flop around where the nuts below have come undone. prefer a human touch with orders taken at the table. Will not be repeating visit anytime soon, and not surprised it was not busy as once was.

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Mervyn L . 2024-10-21

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We returned to Star after previous bad experience This time it was back to the good old star we had used for many years. My steak was perfect , cooked exactly how I like it All the sides were lovely too. My partner had the curry with sides he said it was perfect We will be back after this lovely meal and lovely polite Staff. We will be back. Thank you John , we really loved it 🥰

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fuller M . 2024-10-20

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I recently had an incredible experience at this restaurant/pub and I can't recommend it enough! The food was absolutely outstanding—each dish was bursting with flavor and beautifully presented. The standout aspect of my visit, though, was the exceptional service provided by Amanda, Natalie, and Shannon. They were attentive, friendly, and went above and beyond to ensure we had everything we needed. Their warm hospitality truly made the evening special. I would rate this place a solid 10/10 and can't wait to return!

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Samuel A . 2024-10-19

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Had a fantastic. Roast dinner here, the 2 on the bar were super considering how busy it was, will definitely be back.....

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Navigator65957186629 . 2024-10-06

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Once a very busy pub with decent pub grub but it’s now quiet, good appalling and the pub is dirty. Tables and menu sticky and full of food, carpets sticky, toilets unclean and smelly. Food overcooked and greasy. A few familiar faces still working at the pub but they seems so unhappy which isn’t surprising as the manager is rude to them and happy to stand and talk poorly about staff to a girl he can’t seem to keep his hands off. Really not appropriate in the work place. A big change is needed at this pub.

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Stacey C . 2024-10-04

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Been using the star for many years. Always lived it here. Food use to be top class for a pub. Hadn’t been in a while , gosh had it really gone downhill. When we first sat down the table was covered in previous drink marks and very sticky which my partner told bar staff and was given a cloth and spray! They said they were busy !! The place was empty. Never seen it so quiet at weekend. After meal we could see why. Never had such bad food there. The garlic mushrooms use to be lovely, lots of button mushrooms in garlic butter. This was one or two button mushrooms sliced into tiny pieces. Main course The fish was inedible, like rubber with no flavour and cold. The mash potatoes was a solid lump, we asked for some butter to put into it to try and make it more appetising , was given one small portion of flora which made no difference. As for the green vegetables they had been over boiled and tasteless. I won’t even go into my partners meal! When staff came to collect plates we told them about the food all we literally got was sorry, and off they went leaving the plates , half eaten food and cutlery on the table!! I ordered a pudding as I’d eaten hardly anything so far. The pudding came and they STILL didn’t take the dinner plates away The pudding was ok as all they had to do was cut and serve it. Later that evening I started feeling unwell and had a bad stomach upset and couldn’t do anything tge following day as I was so sick. It can’t of been anything else I’d eaten as I hadn’t had anything else to eat that day apart from the food at the star !! Very very unhappy. Doubt we will use there again. No wonder the place was near enough empty

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fuller M . 2024-09-08

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We come here for lunch with some friends. We ordered from the new lunch menu which had a great variety of options. Will definitely be returning

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Louie C . 2024-09-02

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The salad garnish on our chicken mayo wraps was wilted and the wraps were dry. I wanted to add more mayo but noticed all the bottles of mayo were kept at room temperature on a shelf which is not advised with mayo so left it. The cheesy chips side order was a small portion with grated cheese thrown on chips and not sufficiently melted. The only saving grace was the very nice desserts - generous size and good price.

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Deborah S . 2024-08-11

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Clean and friendly environment, food was nice and great price. Fast service, easy car parking with plenty of spaces. 😊

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Emma G . 2024-08-03

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Used to love this pub. Haven’t visited for a while and was shocked! I’m not usually one to have a moan but was disgusted by the sticky tables, stale smell throughout the restaurant area. Was very dirty and untidy! Even the menus were sticky! The actual bar was filthy (sticky and lots and lots of empty glasses and bottles cluttered a large part of the bar.) The taps in the men’s toilets also didn’t work. Spent £75 on lunch for 5 people and the food was terrible. Ordered 2 starters which came out 15 mins apart. Nachos were inedible, greasy and swimming in sauces. They even had an old burnt chip thrown in with them. Made the manager aware at the time. No apologies made. One of the main meals came without chilli. Was initially told there was chilli underneath and we insisted there wasn’t and then was told they were out of chilli (so the chef and waitress were obviously trying their luck!) Offered a replacement but then meant one of us didn’t start their main until the rest of the party had finished theirs. Cheesy chips barely had any cheese on them. Couldn’t wait to leave and won’t be returning.

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Sian K . 2024-07-31

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Staff friendly, including James who served us. Food tasty, plentiful and great value. Building and facilities a bit tired in places, but ok. Shame unable to serve draught drinks due to a fault.

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Jeff N . 2024-07-07

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As always the visit to the star was lovely. The new gravy burger was lovely. Staff are always friendly although they have to deal with some idiots

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Mitchell B Pub Lover . 2024-06-30

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Food was great, beers were good, cocktails were amazing staff was really helpful and the garden is a real suntrap, will definitely be back

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Navigator65957186629 . 2024-06-28

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Great service and a brilliant meal. James brought our food and drinks over and was friendly and attentive. A great pub, lovely garden and great atmosphere

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Brian H . 2024-06-28

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Lovely pub. Beers are tasty, staff are very friendly. Great garden. Came here for a couple years with the football boys and always felt welcome

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liam t . 2024-06-24

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I cannot believe some of the reviews on here. My friend and I visit pretty much every other week for lunch. The food has always been very good,the girls behind the bar/waitresses always have a smile on their face and are very welcoming. All things considered it is excellent value and all the time they come up with goods we’ll keep coming. Thank you.

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Explore18103885291 . 2024-03-28

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Visited on the off chance passing by and wished we had not . Service was not good and food not too a good standard . We should have got a take out

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Mary W . 2024-03-27

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I am very disappointed. I was with my daughter on Mothers day and we were told that we have leave early because is booked for an another person. Was stressful that we were pushed to eat quick. Another bad things I'd that my partner who picked up us from the pub get £100 tickets for waiting to us to go out from pub on this raining day. Horrible experience. This pub was nit to bad few years ago. Now is not great. It was very expensive dinner.

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Magdalena O . 2024-03-21

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Came for dinner with Mum and little boy. My mum's a regular, my LB and myself have not eaten here often. We came a few years ago and I didn't really enjoy it. But this evening , it was just perfect. A lady named Tori looked after us from start to finish and she was awesome. She took care of us well, was so welcoming and cheerful and was inclusive and kind with my LB which is always appreciated - he's a character. She noticed him drawing on napkins and brought him a colour sheet over the and really engaged with him throughout. The food was delicious and service great.

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Tuesday R . 2024-03-16

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Took my grandchildren here after eating here previously, staff are always professional yet friendly and food is excellent even when busy. Highly recommend

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chris b . 2024-03-11

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Very rushed for mother's day lunch. Told as soon as we arrived we had to leave within 1hr 15mins due to other bookings. Mains came out before finishing our starters and table cleared before we had finished our mains. Very disappointing.

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Amy K . 2024-03-10

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Came for dinner after hearing it had improved and what can I say I'll be coming back for sure, food was great the staff were friendly and playful, drinks were good too

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Navigator65957186629 . 2024-03-06

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Birthday dinner for a 6 year old and her friend. The staff were excellent. So welcoming and Tori was brilliant. So family friendly.

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ajalexjackson . 2024-03-01

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Came here with my mates to have dinner, was taken care of really well by the staff, food was really good came out very quick, place was really clean and had great atmosphere.

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Isabella b . 2024-03-01

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tori is the best ! best worker made my visit totally worth it ! would totally go back very reasonable price wise too and food is great

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nansi n . 2024-03-01

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I really lovely lunch lots of choice and able to substitute foods. I did not like excellent service food, good Would recommend good value.

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sallyannburgess . 2024-03-01

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tori is the best !! she was such an amazing and kind worker,always smiling and always there if we needed anything. made my visit so good i am defo coming back !

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tiffany v . 2024-03-01

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Waitress very friendly and lovely making sure we were happy with our food and experience, food was amazing and we had a brilliant time.

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Sarah L . 2024-02-29

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Really lovely staff, went above and beyond to sort out confusion over a booking. Made sure we were all happy with our meals and fast service. Food was really nice.

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202sheds . 2024-02-25

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Came here several times before, and during half term bought the kids as well, kind friendly staff, loads of food for the money would recommend

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Dan H . 2024-02-15

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I came for food today for a friends birthday lunch. Amazing picky food, timing was astonishing. Greeted with kindness from bar staff.

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Sian H . 2024-02-13

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Visited the pub a couple of Sundays ago and what a great experience I had. The staff were lovely and attentive, especially the waitresses bringing out with the food. Always greeted with a smile and helped throughout my visit. The food choice was great on...

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Eddie Q . 2024-02-13

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Looked forward to a good sunday lunch, ordered 1 large beef ... 1 turkey .. 1 beef mine . Vegtables ok Beef uneatable. sinue on all pieces , I couldnt cut . spoke to waitress .. just said sorry thats how it comes I asked...

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evelyn B . 2024-02-12

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Came for breakfast had heard positive things. Was strangely quiet think at one point we were the only people in there so can’t really comment on atmosphere. Food was ok nothing to rave about. The most disappointing aspect is they now have a parking system...

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Katrina B . 2024-02-09

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Great staff amazing service and Torry is always a great vibe and a great laugh and always makes the exsperiance for us when we come in for a drink or a meal

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kurk s . 2024-02-04

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Great time at the star as always. Stuff are welcoming and very helpful. Would recommend to anymore who wants a warm welcome and a good time

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Ryan B . 2024-02-04

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Excellent place for family dinner, or meeting up with friends . Highly recommended , food is delicious, service excellent, all good and tasty

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Robert K . 2024-02-04

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Good value of food and amount , staff are polite and welcoming. Good size garden and car park. Many places to sit. Fast food

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Sarah86100 . 2024-01-16

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We apologise for our grandad, he Doesn’t get out much and was rude asking to clean the table, he will be disciplined. Food was amazing drinks too Lovely night out.

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Dreamer27322112395 . 2024-01-16

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Me and my partner visited on Dec 21st to enjoy a quick drink, we only stayed an hour or so and it's a very nice pub ,but today I received a parking fine of £100 as I didn't register my vehicle being in the car...

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Voyage41554583608 . 2024-01-09

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Lovely pub I enjoyed the godzilla burger!!! Kieran was speedy and lovely lovely pub amazing workers great atmosphere!

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Frankie F . 2024-01-03

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went 13 December with wife nice meal got home pm had some letters one letter was a parking fine from November 17/11/2023 when I have been to the star you now have to book in with your car reg at first it was easy but...

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Terence B . 2023-12-18

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Great food again, great staff, they even remember my usual order, Salmon or Steak mix it up meal, choose each part of the meal, they understand food intolerances, amazing value, you can pay with with Tesco vouchers so meals can be free, great disabled access,...

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foodformelovelunch . 2023-11-14

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Went for a beer with friends. Sadly received a pcn notice 2 weeks after for parking at this pub. Won't be going again.

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danish G . 2023-10-27

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After coming here many times with no issues I recently went for dinner and received a parking fine for not registering my car at the bar. Must be new restrictions in place, there are apparently signs in the car park which I didn’t see but...

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Lucy A . 2023-10-11

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We ordered our food and one of the meals took ages to arrive and when it did it was wrong and the other meals were just about edible

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mickypeters . 2023-09-30

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A pleasurable lunch out with compliments to chef Ash for the food and Torri for her service. Maybe bar staff could be more attentive

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danmS6933YU . 2023-09-23

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Had a burger and fries and homers donut for pud was fantastic quick friendly definitely will return thanks for a great time

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Steve G . 2023-09-22

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Excellent food , great staff , friendly atmosphere , very reasonable prices and lots of parking , great outside area too

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Expedition610054 . 2023-09-22

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Good pub, i made a blunder of my order and Emma behind the bar sorted it all out for me, couldn’t fault her, will certainly be returning!

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Harry B . 2023-09-22

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Went for a family lunch 6 of us all had roast dinner and couldn't fault it for the price, we will be back

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Navigator65957186629 . 2023-09-18

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Awful awful awful. Firstly they would t accept the 15% off voucher from AA because they did two roast dinners for £15. So instead of saving over £6 I saved a whopping £2.38. We ordered a roast dinner… which looked nothing like the picture. We...

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frequenttravels81 . 2023-09-17

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Good value for money, staff very friendly, food very enjoyable, and drinks reasonably priced, well done

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Christine M . 2023-09-15

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Friendly staff, meal was lovely, even enough gammon for the dogs to have a treat. 5 of us came and all enjoyed the meals and the service. The Star is somewhere we come as a treat every 6 weeks or so. Good value for money.

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Fay B . 2023-09-15

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Lovely & clean, the staff here have such a good attitude, asked for the amazing Horse Shoe Homer as couldn’t see on app and Sara smiled went off to check and hey presto! It totally lived up to expectations!! Lovely fish finger baguette & Katsu...

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Alison J . 2023-09-15

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Rang up late on a Friday afternoon on the off chance there might be a table for 2 left. Lucky for us there was. We had a fabulous meal here. Excellent value for money and fantastic staff who looked after us. Jim and Tory in...

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Passport58576743896 . 2023-09-01

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Like others, I have also been sent a parking fine from Britannia Parking. There is no reasoning with this company. They have only recently placed signage around and inside the pub. Beware not registering your vehicle.

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Zee F . 2023-08-30

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Really lovely friendly bar staff. Made our evening very enjoyable. Nice food. Clean area. Will be back again.

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Brandycat1980 . 2023-08-29

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Very lovely meal we was a party of 15 food came out nice and hot didn’t have to wait long service was brilliant thank you will be back again

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Theresa D . 2023-08-29

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We had an amazing experience today! I came for lunch with my mum and my son who’s autistic and the staff were brilliant with him, especially Tori. What a wonderful lady. They were so chatty and made him feel so welcome. We had jacket potatoes...

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AyeshaPaige . 2023-08-28

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Took five hours to get three courses! Starter was cold, Main chicken dish was over cooked and so dry. Staff came to us and asked if we'd had our food yet on each course. Place was not busy but reserved tables that no one sat...

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Hilary R . 2023-08-27

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Surprisingly great food and service tonight! Even had a steak which I never expect to be wowed by in a pub, but actually cooked to perfection (med/rare) hot and tasty! Very busy but staff handled it well and our evening was stress free and enjoyable!

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Likestoeatin . 2023-08-27

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Great food. Normally you get standard food from a chain a busy as this was. But absolutely nothing to complain about. Food was perfectly timed and cooked to perfection. I’ve never seen a pub steak cooked that well. Normally medium rare means grey and chewy....

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Curious56149758961 . 2023-08-27

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Great pub staff are amazing and was served by a lovely young lady Katie who went the extra mile to make sure our visit was a pleasure

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ashley d . 2023-08-22

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Lovely breakfast. Quick service and attentive staff. Especially Emma. Will definitely go back again.

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F7707SOclaireh . 2023-08-20

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Family lunch was enjoyable and the food was spot on. Didn't wait long for the food to arrive. Waitress Emma was friendly and checked if we needed anything several times.

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Terry J . 2023-08-20

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We had a lovely evening meal for a birthday celebration. The food was delicious and the staff were so friendly and helpful. There was a big group of us and we all had our food brought out within 10 minutes of ordering. Great service, we’ll...

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lingles123 . 2023-08-18

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Went for some lunch and a drink, at first the service seemed quite nice. When I receive my food it looked quite poor but I gave it a ago, all of the chicken was deep fried and tasted disgusting. The amount of batter and grease...

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Blake D . 2023-08-05

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Tory was a fantastic host, couldn’t ask for more, Happy, helpful, kind and very professional at all times, not only with our family but all of the other people within the pub. Food was amazing couldn’t fault any of it so thumbs up to the...

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Flyer10055667336 . 2023-08-02

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Staff here are super attentive and nothing is ever too much for them. Had a bit of impromptu birthday meal for my little lad and the extra effort made by the staff. Amazing!!! I believe Tory was our host. Top effort!!! Thank you!!!

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paddydefender . 2023-07-30

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The star is a great place to come for a social drink or for a family meal. I'm a regular on a Saturday and always have the pleasure of Shannon, Amanda and Natalie. They are always so friendly and helpful. Would definitely recommend the star,...

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brovated . 2023-07-29

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Drinks flat, argumentative staff telling you they’re meant to be flat. Under par food, slow service. Half hour to cook ice cream

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R-ramjet_jr . 2023-07-29

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The food was a little burnt and stuck to the metal pans, but the service was very friendly and overall it was a nice experience.

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Camper52739589947 . 2023-07-13

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Went here for q family birthday lunch, food was good, staff were friendly. Would recommend and go again.

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Sheila B . 2023-07-08

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The improvements has been made . I have visited it a good pub. It got so much better and has improved a lot. Just one thing for it to get 5 stars is sometimes them toilets can be in a right state it takes 5...

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403callumTadlock . 2023-07-07

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Never go there again, parking scam in progress, even after speaking with them they just said nothing to do with them. Cost me £100 parking fine. Scammer pub

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Stewart B . 2023-07-01

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Great atmosphere well looked after pub wonderful staff they are always friendly and welcoming the foods awesome too and there's onside parking, they even have electric car charging points another bonus if needed. Foods well priced too they have a outside pub section too and...

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Wayne A . 2023-06-30

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100% great service friendly staff wonderful hot food and nice garden and music Definitely worth the visit

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Cherie c . 2023-06-24

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Went for lunch on a Thursday, my friend and I both enjoyed our fish and chips, the food was really good for the price. Sadly two weeks after our visit I received a parking fine for £100 pound! we have visited this pub on several...

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Kay B . 2023-06-18

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We use the Star so often we call it, " The Canteen". It's a chain but the menu, quality and experience are the best. Much better than a Spoons or anything else locally. No trouble, Great staff especially big John the manager. We've seen people...

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paulaW3831PJ . 2023-06-17

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Great food and at a great price, the chef know how to make a good fry up . Will be coming back soonThank you jaimie

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Ashman0066 . 2023-06-16

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Food was exceptionally good value for money. Order at the bar and food is delivered to the table. Food delivered within a reasonable time of ordering by Charlie who was extremely attentive, friendly and helpful. We came for lunch and was not disappointed.

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Sue W . 2023-06-16

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Smells rotten when you walk in, food was tasteless. There are unnoticeable signs to register your car. I got a £100 fine for parking! My friend did not notice the signs either. Rubbish all round, including management.

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nicolacF7 . 2023-06-12

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Breakfast was your typical pub breakfast. Staff was friendly and atmosphere was not to bad. As far as I heard chef that morning was Jamie so definitely worth it when they are on shift.

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Kevin S . 2023-06-03

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Had a very lovely breakfast. Came with my family, the atmosphere was nice. Front of house staff was nice. Our breakfast was cooked by your very lovely and sweet girl named Jaimie. She's a gem.

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Kevin S . 2023-06-03

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Roast dinner was lovely and piping hot. Chef jason and staff member tory should be commended for their service

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C1664HJkatm . 2023-05-28

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Great place to go for a quick very well priced lunch. The food is good and hubby especially lives the pie. The staff are very friendly

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clockshop123 . 2023-05-26

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Absolutely beautiful meal... super fast service... friendly staff ... Dylan went out of his way to help us with our deserts ... thank you all so much

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Emma B . 2023-05-21

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Sadly this place is very grubby, dirty carpet, dirty doors, dirty card machine and worn out tables with cracked “leather” seating. Waited a long time for meal but it was nicely cooked, sat for ages to get the plates cleared even though not busy then...

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linbrrobs . 2023-05-18

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Fantastic friendly service. Food came quick as did drinks staff are very friendly and helpful very happy will come again many thanks to our waitress tori

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Paul E . 2023-05-11

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Tori was amazing with my children and service. Happy go lucky vibe. Smiley face. Absolutely what we need to see at a family restaurant. John the manager tended to everything we'd needed and asked for. Thank you guys. And tori... enjoy your drink!

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Daydream14722234251 . 2023-05-11

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Came originally for my birthday in Feb but stupidly didn't check the opening times so came straight from the school run to find it closed unfortunately. Decided to go elsewhere on that occasion, but I really wanted to try the Breakfast in Bread so we...

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Wayne_home5 . 2023-05-10

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Super repas typique à petit prix. La serveuse Tori est aux petits soins et parle français. Je recommande cet endroit.

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François M . 2023-05-04

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Great food & very fast service definitely better then the hungry horse at Medway Valley - friendly staff very helpful. We will definitely go back.

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Stay02172498388 . 2023-04-20

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We went to the Star to have breakfast, first time of doing so, although the Star was one of my old haunts. The Landord and staff were very friendly. We ordered the £6.99 breakfasts, they came out and the plate was big, so much for...

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Patricia E . 2023-04-17

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Nice and friendly atmosphere. Staff were pleasant and attentive. Food was lovely a perfect Thursday evening.

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Debbie A . 2023-04-13

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Didn’t have the food I wanted. My partners steak was a bit fatty. Didn’t know that i couldn’t use my blue light card. Staff very polite, pleasant and helpful

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Caren S . 2023-04-10

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I have always loved the star. The staff have always been really lovely and quick at serving us. The food is always piping hot, delicious and they make the best onion rings. Fully recommend it. Brilliant value for money.

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Nicola M . 2023-04-10

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Great food, great atmosphere, good value for money, friendly service and all round great place to eat👍👍

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Compass52094826254 . 2023-04-10

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Four of us visited for dinner here recently on Friday Easter bank holiday. The service was a bit slow and dysfunctional but in the main friendly. The food was quite nice with the exception of the mashed potato that came with the steak & ale...

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Twotoneskaman . 2023-04-09

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location-iconWoodlands Road
British
outdoor_seating_114628takeaway_114628delivery_114628

We had our wedding reception here and from start to finish the staff were very helpful and accommodating ensuring our plans went without a hitch, the food was absolutely delicious, all our guests commented on how fantastic the venue was and how lovely the food was

restaurant_img
4.0

669 Opinions

location-icon204 Gillingham Road
British
outdoor_seating_114683takeaway_114683delivery_114683

Ordered my food and the delivery Driver pressed my buzzer, saw him on the camera then went to the door straight away. By the time I got to the door the driver left. Called the store and told them I was outside and the person on the phones in this place don’t need training just needs to be fired. Absolutely rude, dismissive and no customer service at all. This not the first time I have had a bad experience with the customer service. Never again 😡. Delivery driver that ended up delivering food was polite, couldn’t fault him. Food was descent, but the person on the phones rude.. please get rid of him. Looked on the reviews and noticed a few people have mentioned this. I’m not the one to leave a revue but I’m fuming.