The Stanborough in Welwyn Hatfield

Had a fantastic lunch and dessert. The staff are always so lovely. Would fully recommend it to everyone. The atmosphere is always very friendly. It is a pleasure to to have a meal here.it is also good for big groups that are celebrating a birthday etc.

Have eaten here many times (A Birthday celebration). Great place, lovely staff ample parking. Food was delicious.

We love going to the Stanborough for something to eat, we always get a wonderful welcome, having been here many many times over the years. Jon, Mel & Diane are all fabulous and ensure we have the best time. There's always plenty of variety, but we do love a good steak. Good value for money, particularly if there is a deal on. The staff work very hard and are very attentive. Well done to Nicole and her team xx

Excellent service , the 2 waitress we had Mel and Di were so lovely and welcoming and they even brought our 8 year son a dessert with a candle and got every one to sing happy birthday which he loved so thank you so much . The food was amazing , came out piping hot so would differently be going back there again and recommend every one to go there

I would like to say that Diane and Mel were absoutley fantastic they were kind courteous always smiling made our evening even better this as to be the best beefeater that I have been too food was excellent good size portion will definitely coming there again very soon big thankyou to Diane and Mel and the rest of the staff

Sadly, not my best Sunday dinner out. Apparently, telling staff I did not want a Yorkshire pudding was ignored and then when placed in front of me, an offer to remove it from my plate was made. Stuffing was again something I didn't require, yet no supplement was offered. As we left, a rather large rat blocked our exit, which I found quite shocking and will never return to this venue after this experience.

How long before the restaurant closes?? So few staff means almost 2 hours a time for 2 courses which is now meaning the restaurant is mostly empty as people go elsewhere.

Food was lovely. Service was a little poor, forgot to bring chips with one of the meals and had to wait a long time for service for drinks.

Once a more upmarket Beefeater, now a low budget cafe type eatery. The layout was dowdy compared to past years. The tablet was sticky to touch. The meal was poor, very poor. Mushroom starter, as basic as you can get, no garnish in sight, tangy barbecue sauce on the side, too acidic to enjoy. Then the mains, mixed grill, burnt sausage, frazzled hard gammon, steak although cooked medium , the outside looked like it had been dragged around the car park, charred to death, the eggs greasy, broken hard yolks. Then the £4 chopped salad, sour / sweet dressing, wilting lettuce. The service was very slow. A total waste of £60+. The 4 staff, yes only 4 front of house staff were all very nice, jolly. The offer of free coffee or desert we refuse, just wanted to go home. No return for us, I’m afraid.

The service was excellent. Thanks to Di and Mel for looking after us so well. This was our second visit. Four adults, three children. Good food and good menu choice for all ages. Thanks.

Just had an amazing meal served by the amazing Linda, she couldn’t do enough for us. Even getting my partner wet wipes to clean himself up when eating ribs. Great service

Needs updating, but the staff are friendly and the food OK. Would recommend the desserts!

Amazing service from Dianne, very friendly and welcoming environment, evening was most pleasant and would recommend

I'm updating my review after visiting again last night. Seems they have a new kitchen manager & I feel its reflected in the food. I had fillet steak, couldnt fault it, melt in the mouth, cooked to perfection. Onions rings too were crispy, golden & yummy. Hubby had surf n turf & he too said steak was top notch. We got a 'deal' but would have been happy with our food if we'd paid full price. Very helpful, friendly staff as always.

Came for a late lunch the staff were lovely great to have doombar on tap food was cooked perfectly really tasty burgers definitely will be back

Had a fabulous time at the bingo quiz night tonight, raising money for GOSH. We arrived early and had dinner first. The staff were all wonderful, as usual, and very attentive. Our food was delicious, too. We then moved round to the bar to play games of bingo interspersed with a quiz and a guess the logo sheet to raise money for GOSH. Kathy was brilliant, checking in with us regularly that she was going at the right pace, that we could hear her and that we were enjoying ourselves (and we were!) I, myself, was unlucky in the bingo, but my Auntie won twice! She was very happy. Overall, a fantastic night. Well done Nicole and your team :)

Absolute dump. Food was terrible. Atmosphere was dull and drab. Total waste of money.

Booked tables in advance for Easter lunch and gave a preorder of food ,after waiting for for over 1/2 an hour for service the orders were incorrect ,my daughter and her partner ordered a sharing g roast and ended up with a n ultimate roast with no potatoes or parsnips which was priced atx£27.99 ,my very young grandsons were going to have sausage n mash , there choice ,but no sausages ,the roast didn't consist of the meat choices either .Breakfast was also a shambles no yoghurts no fresh fruit (orange pineapple apple grapes for putting over cereal) no sausages and staff were extremely rude. I personally didn't think the area was particularly clean either dust accumulation in places were cleaning hasn't taken place for a while. Will be contacting environmental health soon. The whole experience ruined our family Easter get together, won't be eating there again.

Went for breakfast. Not the best, but then again, not the worst.

Lovely atmosphere and friendly staff. Will definitely be back again soon

Fabulous! John was absolutely lovely - he was so friendly and welcoming. Brilliant service and food. Loved the Irish coffees. Thanj you, John.

Food was amazing. However, it was completely ruined by the service. Me and my boyfriend came in for a meal, we were standing by the desk for 10 minutes staff were going by and looking us not sitting us down. Then we waited for another 10 minutes for our order to be taken and on top of that another 10 minutes for food to come out. We were completely ignored from start to finish. Appalling service.

Lovely food at a great price, excellent service from Mel and Jon, relaxing atmosphere x will return

Had a new supplier meeting today so we went for lunch Great service, fantastic service and the fish and chips where awesome.

There was a time when going to beefeater was a guarantee that you would be well looked after and well fed. It was never flash or grommet or even themed, it was just wholesome food and good portions that were fairly priced and 9 out of 10 times you would be served well and in a timely fashion. It is just not so anymore. It took at least 20 minutes for us to even get acknowledged by someone that we were sitting down another 20 minutes to be offered a drink another 10 to take the order. When food arrived it was well over cooked and I could see more plate than actual dinner, how much extra does it cost to give you enough peas and chips to fill the plate surely it's not got that bad with profit margins. I ordered a pie and chips and counted 6 chips for the love of god just fill the plate up it's not asking too much, it's not as though the pie has been hand made and cooked with locally sourced beef and topped with artisan pastry is it. I know it's frozen bulk bought and I'm prepared to accept that as long as I'm full afterwards and I don't have to contact my bank for an unapproved overdraft . In short don't bother with beefeater just head straight for a wetherspoons the grubs about the same quality there's lots more of it and it's half the price and comes with a free pint which means you walk away with a smile on your face instead of composing a ridiculously long review on an over priced over cooked late to arrive pie!

3rd night at this beefeater while away on business. Didn't book a table due to leaving work late. A top bloke by the name of Jon managed to get me a table immediately. Within less than a minute he took my order and my food was with me within 10 min. Had a brief chat with Jon and I mentioned that I'd have to skip breakfast in the morning due to an early start. 2 min later he brought me some fruit over for my breakfast in the morning. I'd say that's exceptional hospitality. 👏 Thanks Jon 👍

I was staying at the premier inn next door here this evening for dinner. The bar and restaurant was fairly busy and the few staff they had on duty where doing their upmost to keep on top of the many tasks they are asked to complete. Amazingly they kept smiling and soldiered on to serve everyone with respect, professionalism and the added touch of a smile and time for our party. Linda was our server and what an amazing, happy young lady she is. To say she went above and beyond our expectations is an understatement. I very rarely leave reviews but this evening we were served lovely food but the highlight was the service. Left with a big smile. Well done team Beefeater!!! Your are doing the best work :)

Just had mothers day there very nice

Can’t thank the staff-Stuart and Sarah especially,for making us feel so welcome on one of there busiest days(Mother’s Day)-I feel I must apologise for the amount of us!-when i booked I had no idea it was Mother’s Day but you went above and beyond by tolerating us from start to finish-a huge great thank you to all the staff involved-everything was perfect-thankyou

Terrible....thay want to sort there menu out , rude staff, maybe need more training on there staff, been to many beefeaters this has got to be the worse , maybe that's why the restaurant was empty, no atmosphere it was like a wake of a funeral .

Lovely Sunday roast, everytime.

The restaurant was faultless, The bar?. There was a quiz night on so the bar was very busy, but there was only one person serving,? Long waiting time!

Lovely service and great food. Our servers Jon and Mel could not do enough for us! A really great experience.

Book a table at the wgc one. When we got there, 2 staff were in and out and didn't really acknowledge u. When we were acknowledge the tall man seemed rude, no hello, no sorry for your wait, just oh and seems unhappy. Won't be going there. Definitely a uninvited atmosphere. So left......

Myself and my family had a lovely meal here at the weekend. I have a new born and the staff were very accommodating. Want to say a special thank you to John, what an amazing person, was very attentive and his service was impeccable. Thank you!

If I could give no stars I would waited nearly an hour and was told your tables food will not be out yet as there are 4 tables before yours , they said I’ll get your child’s food (burger and chips) when it arrived it was completely burnt. Also our table was booked for 2.30 and they had run out of roast chicken as well as cauliflower cheese. Will not be coming here again!!! Very disappointed and was going to book for Mother’s Day lunch will not be doing that now!!!

Had a lovely lunch here today made even more enjoyable by the impeccable service from Mel and Jon. Always pleased when they are on shift. Very friendly , and nothing was too much trouble. Steak salmon and roasts were all good but the dessert was amazing thank you!

Forgot to review at time but went over the 2023 christmas period and got the set christmas menu with my partner and I could not fault the meals or cocktails/mocktails. They were creative with fun quirky names and looked and tasted amazing. Fast service and lovely staff. As we were staying at hotel next door breakfast the next morning was the usually premiere inn style serve yourself but as always, equally delicious as the dinner. Only fault was the wait time to be seated and lack of staff at time we were being seated. Along with the other guests we waited a while to be seated. Must of caught them at a busy time. Would definetley come again. 😄

Booked a table tonight and we're informed of a 40 min wait for food, me and my partner both work in hospitality so we know it happens sometimes, no big deal. Even though there didnt seem to be a massive lack of staff, we then waited 10/15 mins for our drinks, which were a bottle of coke and a moretti (that was delivered as a carling) not exactly time consuming. My calamari was really nice, couldve been more spicy. Chips were lukewarm, and I waited another 25 minutes for another coke. Nobody checked back on us, and we werent offered a dessert menu at any point even though we sat for over 20 mins waiting. Mel was lovely, but our server was impatient and kind of rude- he was snappy and kept sassing the tables next to us. Also they advertise unlimited chips on their website but don't offer it anymore :(

Long delays in getting food 1 hour a half wrong order for my granddaughter ordered pizza and chips with baked beans had to send back, then when her food came back no chips kept asking but did not turn up. Long wait for drinks long wait to be seated queue at door 10 or more people waiting most of the time.not enough staff to deal with the amount of people. As usual lots of meals on menu not available. This is an ongoing problem with this restaurant. Shame on them for not dealing with them,staff were run of there feet.

Was told an empty station at breakfast would be replenished upon arrival as I knew that's what me and the kids wanted. It was never replenished then the manager Nicole lied to say that it had been and it had gone again. Disgusting service and poor management. Is that the kind of leadership that Beefeater want!?

Good thing I ordered the steak rare, because it was the only thing on the mixed grill that wasn't burnt. Have eaten here in the past and it was OK, but no quality control coming out of the kitchen on Valentines Day.

100% recommended, clean, tasty, well organized, customer service A1

Went for breakfast as children eat for free. Good value deal and my daughter likes it. Went betw Christmas and new year and they'd run out of some stuff.

Awesome breakfast on New Year's day, all the buffet was hit and fresh, with real good value for money,

I really enjoyed to go here, but it is changed to the opposite today. We wait like 10 minutes to be seated. The manager apologised, and se said she just clocked out… honestly I don’t really care not my business. I can not accept any reason to wait more than 10 minutes for a table especially when we were only two person in the door, and the restaurant not even looks busy for me. After that long wait once we sit down the ordering went well. Mel was our waitress she handle everything very well. Also big thanks for her, because only her nice attitude save our experience. We ordered a ribeye medium well and surf and truf steak medium. We get exactly opposite way. We mention to Mel she handle very well. First time I think maybe that was a miss understand with madium well and medium rare, but ahe ask If we want cook more the ribeye so thats proof she send right way the order. We get two new steak very fast, my surf and truf sirloin was bit over again, but acceptable, but my partners rib eye arrived almost like rare… we ordered medium well. I work also kitchen, so for the first time I can accept mistake especially after this busy period, but for the second time send out with this huge difference. I am so sorry this is mean like the chef didn’t care at all. At the end we swap steak with my partner but some part of the ribeye was too rare even for me. Our waitress Mel handle very well she took of from the bill my one, and one more time thank you for her, thats all what she could do. But honestly if I go to restaurant, I just want ro eat some nice food, and to get a good experience, to take off from the build doesn’t fix a bad experience. Thank you for Mel she done all her best, but the kitchen need a serious retrain, and also the manager who seated us, I go to enjoy my time I don’t really care your problems, I have my owns and after these meals I even get more. Care more about that than share with the guests your labour issues.

Here for a drink and snack at the pub meeting up with friends as an annual custom. Felt the cider was watered down and the potato skins unexciting.

The service staff managed to fit us in at the last minute , while very busy they accommodated us excellently ….. this is why I use the Welwyn prem inn and beefeater for breakfast when ever I’m down …. 10/10…… room 34

Semi cooked roast potatoes and cold meat ... to be fair they took the price off extras and a free pudding to say sorry ... no chicken wings nor cheese board but wasn't after them ... kitkat sundae was ok, ice cream with bits in and with cream and ice cream... one of their cocktails looked nice but was ok.. lacked any flare and taste was bland.. Luv the staff there but tonight wasn't there night 😕.. I will be back in the new year to try again ...

Waitress Mel was excellent as was the meal. A relaxing couple of hours in a good environment

Christmas dinner was amazing! Super friendly staff and catered to all 20 of us beautifully.

We had our Christmas meal. Like always, it was a great evening. Staff and kitchen staff, food was brilliant. Thank you, we enjoyed X

We booked a 3 course meal for a group of 28 people, Everyone noted the restaurant staff were proactive and helpful plus we all had an enjoyable evening. The food from the festive menu was amazing and everyone was served food at the same time. We had a few dietary requirement which all were catered for. A massive thank you to Diane and Linda plus all the staff, see you next year!

Good food, excellent service. Staff are always helpful, attentive and friendly. John, in particular, is always welcoming and remembers regulars.

Very friendly staff. Breakfast manu could improve. Staying here for 7 nights, and eat all the same every morning starts to get somewhat dejavu'ish.

Our daughter just had her birthday meal here. The staff were really great, helpful and friendly. The food was good quality and great value. A fantastic place for family meals out.

The food was reasonably priced and as such, was reasonably tasty. Service was very good, there was a christmassy vibe with a large office party to one side.

Lovely restaurant, great food and brilliant, attentive staff who are very warm, welcoming and accommodating.

Greeted from start by lovely lady . Food laid out all fresh . Thanked us for our custom when leaving

Very helpful staff, good food only downer is it's cold in the restaurant. 26/11/23

Food very disappointed went for grandson's 18th birthday all food was cold some food very overcooked would not go back to this restaurant until it was much improved manageress not professional waiter very rude they need to improve on alot off issues

Foods hit n miss can be good can be bad service is as good as can be considering its always understaffed at the bar but the staff are brilliant and couldnt do enough for you but they cant keep up as hard as they try the head office need to put more bar staff in.

After eating at The Stanborough many times over the years we were disappointed with our visit on the 17)11/23. The menu didn't offer a very large range of meals, the salad was expensive and wasn't included in the main meal plus at least one dessert wasn't available. In the past the staff, who are brilliant and have been there a long time however our waitress wasn't exactly customer friendly. We won't be returning any time soon.

Cold steaks, well done instead of rare. Total lack of table service, ie clearing table of emty plates and glasses. Several requests of water, even when one of ilia was obviously choking were ignored. Really disappointed.

The restaurant has really turned it around since our last visit 3-4 months ago. We had a fantastic waitress (Mel) and together with Jon, they're two of the best in the business I swear. The food has also improved by a couple of notches, everything was cooked to perfection with my mixed grill and the wife likewise with the sirloin steak she ordered. Long may it continue!

Myself and a friend have been a few times with children in tow and the value for money is great, the staff are friendly and helpful they make the children laugh and find colouring in for them too, they don't rush you out the door either, highly recommend 😊

This is an absolutely amazing credit of a restaurant to the Beefeater chain! It has literally changed my view of this chain of restaurants!!!!!!! We travelled from Surrey for a family get together. I was more than pleasantly surprised by a warm, genuine welcome from "Mel" and "Jon"! I have to say for chain I thought, "oh here we go.. " (I'm a roast connesiure, especially whether gravy is good!) The calamari starter is better than some of the top restaurants I've eaten at. Fresh, crispy and a kick and a punch of an accompany dip! Next? The Lamb rump roast! Wow! Lamb lean, slight chargrilled flavour and melted in the mouth! A foray of sauces to select for the roast and didn't scrimp! Crispy roast tatties, veg cooked slight al dente and well the gravy superb given the amount they must have to make up! My only complaint to myself is that I wish I'd have asked for more! We didn't have desserts and was so full! Coffee delicious too. For a reasonably priced meal you won't be going wrong on picking this restaurant and would like to say the staff(Mel and Jon) service and the food amazing! Well done! I'll be going back! From the length of this post you can tell this place deserves the time to write this! Awesome!

For a few years now, over a family members birthday, we all meet up here and have a lovely meal with a get together. For the second year in a row we have been served by Mel & John and they have been exceptional. Service has been always been quick and with 20 of us this year it was obviously demanding for them and the kitchen but they all took it in their stride and delivered a professional service and a in really friendly manner. They are legends of this place!!! Long serving and professional staff are hard to come by nowadays but these 2 have got it all under control!!!! Thank you so much for a wonderful experience.

Was starving so would have eaten a cat with mange! And I felt satisfied!

Love going to the Stanborough. It’s been a favourite restaurant for us for many many years. The atmosphere is always really lovely. Always made.to feel really welcome. Staff work so hard and are so friendly and accommodating especially with dietary requirements. Special mention to Jon, Mel and Diane who go are fantastic as well as other staff who work tirelessly to make dining experience such a pleasure. Food is tasty, nicely presented and just what we enjoy. Thank you for being a place we will always enjoy coming to.

My daughter and myself went for dinner last night and ordered triple cut chips. We were served chips that had barley seen the fryer. Very disappointing

Good food and friendly staff, lovely roasts and lunch menu.

Had a very nice Sunday roast. Service always excellent with Mel & Jon and all other team members at busy times.

We've been eating at The Stanborough for many years with family and friends.After another great meal yesterday we would like to express our thanks and appreciation to John, Mel and the hard working team at the Stanborough for their efficiency and attentiveness.

Poor - really poor. Service was slow (not enough of them) My food was cold. No point in getting refills for drinks - the waitress isn’t available. I’ve written an email via their website complaining and 3 weeks later, I haven’t had a response

We went for my birthday and we ordered off the Christmas menu, the prawn cocktail was lacking in prawns and sauce but lots of lettuce. The absolute shocker was the turkey roast, rubber turkey, no flavour, dry potatoes and looked and tasted totally unappetising. Fish and chips was no better very dry ….those that ordered steak said it was ok!!! Air con blasting cold air as we were told covid is back!!!! We didn’t bother to order desserts, considering this was the launch of the Christmas menu I’d be embarrassed to serve it up!!! The poor staff were run off their feet, one being heavily pregnant, they were all lovely but the worst food I’ve ever paid for!

Went her for breakfast as part of staying at the Premier Inn next door. The restaurant is absolutely disgusting. It’s filthy, there’s food all on the floor, tables are dirty, food area is dirty, no one is cleaning as they go. Just taking the empty plates away and not wiping the tables down. All of the continental breakfast was left uncovered so all the muffins, pastries, bread etc had gone all hard and crusty. We had to stand in a queue for 15 minutes to get a hot breakfast as they were bringing out small trays of hot food and it was going quick because the queue was so big. The hashbrowns and mushrooms were raw, the bacon was cold and the beans were stewed. It was more like a prison cafeteria than a restaurant.

Tasty food, as always. My rib eye steak was very thin and came out well done instead of rare, but it was still totally edible. Our waitress, Mel, was excellent and sang "happy birthday" to my mum as she served her a chocolate brownie complete with candle! We hope to be served by Mel again :-)

Can't beat them for value for money and fantastic service from Jon, Mel & Di.

Our favourite local haunt. As usual, John and Mel were fabulous hosts. Food and drinks served quickly and made extra special with a gorgeous pudding.

Great service as usual by a kind and friendly servers.food was fantastic, especially our choices from the Christmas menu

A great, spacious restaurant with a select menu that delivers delicious food from friendly, knowledgeable staff. The steak was tender and flavourful, and the service was very efficient. Definitely on our list for eating out.

Was made very welcome by sofie and Freya who kept me topped up. Added bonus was sky TV showing the football. Really enjoyed my stay here. Will hope to come back in the future.

Well priced and good quality food. Service was exceptional tonight - great atmosphere and would recommend.

The food was amazing, we had the Sunday roast. The staff are really friendly and helpful, nothing is too much trouble. Definitely will be going back.

Lovely place for a meal out with family, would recommend booking at popular times such as holidays and Sunday lunches. Food is always tasty and good size portions. All the staff greet you with a smile and take time to make you feel welcome, going out their way to ensure everything is perfect every time.

The positives were the food was cooked absolutely beautifully & the man who seated us was very apologetic about the wait. The negatives were that despite booking in advance, we didn't get seated for 15 minutes past our slot. The waitress also complained about the tip that was given which extremely rude.

My friend and I had a wonderful time at The Stanborough. I had the most perfectly cooked mixed grill, while my friend had a smothered chicken melt, also perfectly cooked. We both followed up with biscoff sundaes. Our waitress, Diane, was attentive without being intrusive, and was kept very busy throughout the dining room. I felt the meal was well priced. Only one very small criticism comes to mind, and that is my steak knife wasn't serrated, and really could have benefitted from sharpening! Overall, a very relaxing experience, from booking online, to the evening itself. We will definately be back. Thankyou.

Loved the food, very tasty, great price. Jon and Mel were fantastic, friendly, full of advice, efficient, whole meal was a joy!

Really good breakfast and great service

As (sadly) a Premier Inn veteran, the Stanborough, like the hotel next door, it's a noticeable cut above the usual quality of the chain. Breakfast was fresher and more wide-ranging than I'm used to - and server Diane was really friendly. Dinner was suitably tasty and prompt (despite the serving staff clearly being stretched on the night). Don't expect the Ivy or the Dorchester, but for the price it's great.

Breakfast was great, dinner was nice, nothing dramatic just good food. Our server, Mel, was lovely and it was nice to see a happy face in a town of miserable people 😂

We this was very Disappointing we had Mains And pudding for a family of 4 restaurant was half empty but it took 3hrs for our food, food was OK but the Prawns was overcooked and over priced 2 prawns for 4.99 what a joke As for the Waitress so slow 🐌 and Unattentive and after the 3hrs we get a bill for £106.98 so I give her £110.00 so gose away comes back 20mins later and ask me how much change do I need to give you? wow, just so I say keep it but I told her and took my change and left let's say won't be going back unless they make some changes very disappointed as this is our 1 night a month we get to go out as a family

We visited the Beefeater as part of our deal with the adjoining Premier Inn, We'd pre-booked a time to visit and were shown straight to our table with no fuss. Drinks orders were taken promptly and then our meal selections taken shortly afterwards. Our starters (Nachos for me and Cheesy loaded potatoes for my wife) were delivered quickly and then our main courses (Mixed Grills for us both) within 5 mins of when we finished our starters. Our Waiter was friendly and polite and checked with us if our meals were to our satisfaction (they were!) and if we'd like more drinks (we did!) . Good food and Good service, we enjoyed our meal at the Stanborough Beefeater very much indeed.

If its like the food then this review will appear a long, long time after you expect it

Me and my family had breakfast here. We are all very pleased and happy. Staff were really lovely and helpful. It was busy and the staff were great at making sure the hot and cold counter was stocked and no one had to wait around...

Lovely family meal served by Jon and Diane

Excellent service and food, recommend

Great food, attentative and friendly staff!

We frequent this restaurant perhaps once every two to three months. This occasion was disappointing. The staff are great, but there is obviously too much expected of the one person. The wait was overlong. The food, I am sorry to say, was not to the...