The Sorting Room in Cardiff

A lovely lunch. Was a shame it was only festive lunch despite being able to click an alternative on booking. Having said that the food was excellent. Best sticky toffee pudding ever. Fabulous atmosphere in bar and restaurant. Felt like an established London hotel. Outstanding service from Massimiliano - please thank him. He’s a character and so good at his job - amusing, discreet and so efficient.

We had a fab meal here All courses were really good Our waiter was so good and made out our birthday meal really good Well done

I am absolutely shocked and appalled on how terrible the bar manager runs her bar I think her name is liberty was allowing staff to have drinks brought DURING a shift and allowing a staff member which I think name was Jake to drink wine on a shift what you running a club because the music was so loud I couldn’t hear my server was ridiculous what is this place a nightclub honestly disgusting. I thought for a quality hotel you’d have well trained staff, I will not be coming back unless both staff members have been fired or re-trains absolutely disgusting. Absolutely appalling behaviour from both towards other staff members as well and customers no politeness from them towards customers or other staff members absolutely unacceptable behaviour.

Wonderful dinner at the Sorting Room. Everything from the pre-dinner cocktails, the food and the wine pairings were perfect. Our server Lance went above and beyond to look after us. He gave an excellent recommendation for the wine and even gave us recommendations for restaurants to visit when we travel to Australia next year!

¡Entorno precioso! Me encanta su menú de bebidas. La comida estaba deliciosa, muy bien presentada y los tamaños de porción perfectos para que no se sienta sobrecargado, pero aún así satisfecho. Maximiliano era nuestro servidor y él era fantástico. Un hombre encantador y nos dio servicio al cliente de 5 estrellas. Segunda vez cenando en la sala de clasificación y sin duda no será la última!

We went for some drinks on a Friday afternoon and wanted to see what we thought before booking a spa day. The bar qrea is impressive with the furniture comfortable. There is an extensive bar menu with a good range of cocktails and wines. On approaching the bar the person behind the bar looked directly at me, walked away and went out the back. This was incredibly off putting and disappointing - not what I’d expect from a hotel such as this. Another member of staff came and he was pleasant taking the drinks order bringing them over when ready. The cocktails were really good quality but for me the experience was spoilt from being ignored at the bar. This was 2pm and the place was empty and if that’s how they treat customers it isn’t for me. We left after one drink and went to another hotel that has better staff and atmosphere.

The perfect place for a meal with tasty food friendly staff and a cozy setting

Located on the right as you walk up the stairs to Concierge. On arrival, no staff available to greet although stand says to wait, after a couple of minutes wait, walked into the restaurant from entrance to back of the restaurant and not a single staff was found. One table sat but no staff to be found. Walked around to the bar and asked staff there if could get service to be seated at restaurant and finally staff arrived! Sat down, nice panel ceilings with falk marble tables and art deco lighting. Had the lunch menu, 2 courses for £22 with a 10% service charge: The scotch egg: thinly fried salami on the top was a smart idea. The crust was good as was the egg, could have been a bit more runny. The sauce was also nice : some cream based and some balsamic based with a few chopped spring The salmon : Salmon was slightly over done. The cauliflower puree on the outside was sweet. The lentils puree was ok. The tartar sauce confused the flavours as was on both the lentils and the cauliflower. The pakora: was nice but not crispy . In and out in one hour. Service was ok during the meal. Shame about first appearances on arrival to the restaurant! Also Wine was about £10 for a glass and cocktails £15.

Located on the right as you walk up the stairs to Concierge. On arrival, no staff available to greet although stand says to wait, after a couple of minutes wait, walked into the restaurant from entrance to back of the restaurant and not a single staff was found. One table sat but no staff to be found. Walked around to the bar and asked staff there if could get service to be seated at restaurant and finally staff arrived! Sat down, nice panel ceilings with falk marble tables and art deco lighting. Had the lunch menu, 2 courses for £22 with a 10% service charge: The scotch egg: thinly fried salami on the top was a smart idea. The crust was good as was the egg, could have been a bit more runny. The sauce was also nice : some cream based and some balsamic based with a few chopped spring The salmon : Salmon was slightly over done. The cauliflower puree on the outside was sweet. The lentils puree was ok. The tartar sauce confused the flavours as was on both the lentils and the cauliflower. The pakora: was nice but not crispy . In and out in one hour. Service was ok during the meal. Shame about first appearances on arrival to the restaurant! Also Wine was about £10 for a glass and cocktails £15.

What a fab afternoon tea! Lovely meet and greet on arrival The food was great, really filling. Great assortment Lots of teas too Prosecco was flowing Giovanna, (our server for the entire time) such a smiley, happy and friendly lady A real asset to the hotel

We had a lovely afternoon. The food was incredible quality and absolutely delicious. I was so impressed by the quality, especially given the excellent value lunch prices. The service was superb. Giovanna was warm and welcoming, professional and attentive. Fantastic service and atmosphere for our treat afternoon out.

Went for the sunday lunch and the food was really good, the beef in particular was beautiful! Very stingy with the goats cheese in the salad though which was a shame. Wine by the glass was excellent but very expensive. Be wary if you visit towards the end of service, minimal servers and by the end there were hardly any staff members about so it took forever to get errors on our bill rectified. The tables are also way too close together imo, it's a large room and they could easily space them out a bit more!

Absolutely fantastic food and wonderful service from Giovanna. Absolutely recommend to visit here as soon as possible! The d'hôte menu is good value for money, and portion sizes are generous.

Great meals inviting atmosphere and caring staff make this restaurant a gem

Nice setting however mood dampened by very poor customer service. Bottle of wine presented in an empty bucket, had to request ice be put in it three times, much to the annoyance of our server. Persevered despite being told menu was “wank”. We should have heeded her advice, however perseverance was needed again to chew through our steak. Terrible.

Wonderful lunch for a family birthday. Gorgeous food and our waiter Mo was fantastic.

Michelin Guide recommended, nice ambience, attentive staff, value for money Sunday lunch, near fine dining level.

I’m gluten and dairy free, I advised this when booking, before our arrival our waiter Massimilano had spoken to to chef to check which dishes I could have. Only the cauliflower cheese and Yorkshire wasn’t safe for Sunday lunch. Which is understandable. I had salmon on lentils is was excellent. My hubbys roast beef was amazing too. Thank you massimalio for looking after us in such a professional, friendly and caring manner 👌

Came for dinner whilst visiting Cardiff for the Billy Joel concert. The restaurant itself and the atmosphere were wonderful, modern and inviting. The food was a little underwhelming. The beef wellington had soggy pastry which is inevitable when it is cut from a whole fillet. The seabass was not as described on the menu and appeared to have a portion of the onion soup starter rather than the cauliflower curry sauce which was odd and disappointing. Redemption though came in the shape of our waiter Jamie who was an absolute superstar!

We went for our first year anniversary, it was brilliant. They went really all out making it a very special night for my wife and I. Our waiter Mo and the manager Kasper (I think that’s the name) were great hosts. Thank you all! We’ll see you again next year for 2nd wedding anniversary

This far exceeded our expectations of a city centre hotel restaurant, and I would highly recommend the restaurant. The service was friendly and attentive.

I came with my Mum for lunch before the Billy Joel concert, and we had the special three course lunch menu with some Billy-themed cocktails! The setting feels relaxed while also very elegant, and the service was super friendly and attentive. Our waiter Massiniliano gave us fantastic service, very personable and friendly, and wanted to make sure we had a lovely time! The food itself was gorgeous, great portions without ever being overwhelming. I had the Sorting Room Salad, the Salmon main, and the Lemon Tart - all three were delicious and beautifully presented.

Absolutely stunning food and relaxed atmosphere. Quick service as well. Massimiliano was helpful and made us laugh a lot :)

Great atmosphere, great food, great staff and great service from our server Massimillian. Would definitely return..

Went here for our anniversary meal when in Cardiff for the weekend. Treated incredibly well by Giovanna all evening, lovely touches to make the whole experience memorable. Would highly recommend.

Had a wonderful graduation meal here with very friendly staff in the booking stage as well as on the evening. This was my second visit and the food is very good and reasonably priced.

Had breakfast at the Sorting Room. The options were fewer than I expected. They only have the classic options, e.g. baked beans, fried eggs, bacons, sausages etc. They all taste fairly regular, but the sausages are quite dry. Having said that, the services, atmosphere and bread are good. Nice selection of Wilkin & Sons jams.

This was our second visit. The first time we came here was for Sunday lunch, the food was good, however we were shocked when our waiter told us the service charge went to the chefs and it would be better to give him the tip in cash which we did. Once I got home I thought it best to contact the manager who confirmed the tronc was indeed shared with all staff and there was no need to give one individual cash. I was assured the issue would be addressed with the waiter involved. We decided to return here as the evening menu looked really great. We were greeted by Ioan who was very welcoming after this welcome it was all downhill. We ordered our pre drinks with olives, wine and food. The wine came first before our aperitifs. We were asked to taste the wine which was poured into my husband’s glass and onto the table. The olive’s arrived without any way to eat them other than with our fingers. We asked for cocktail sticks which were supplied, all fifteen of them; really!!? Starters arrived, the salmon was beautiful, the bread had been warmed up in the microwave so was chewy, the butter was excessive, not a fine dining portion. So the mains arrive, the lobster Thermidor sauce was extremely salty, the chips were clearly frozen chips not freshly made in house.. The beef wellington was well cooked and salty. So all in all high end prices for absolutely average food. Just to completely ruin our wedding anniversary meal the waiter aggressively challenged us for payment for a service charge. I asked to talk to a manager and once again Ioan was really positive and took our concerns seriously BUT we shall not return.

We visited for bottomless brunch and had a lovely experience (so much so that we've booked in again for another brunch in a few months). The drinks menu was extensive with cocktails/beers/wines available. Food was tasty and very well presented. Our sever, Massimiliano, was friendly, engaging and proactive in topping up drinks! It's very much on the more expensive side for a bottomless in Cardiff, but the champagne upgrade was worth it (more so than the prosecco option in my opinion).

Five stars in every aspect! Highly recommend it even if you’re not staying at the hotel, they have a kids menu that it’s a must when you’re traveling with kids. The food tasted, looked, and smelled fresh, and it is because they source everything locally. I loved the atmosphere, and the service was outstanding. Maximiliano and everyone else was great, very friendly, and happy to help and explain the menu and our options. Definitely look forward to coming back, and enjoying another great item of the menu.

What a lovely afternoon tea the staff were amazing the chef patisserie was amazing would highly recommend going

Another beautiful lunch at The Sorting Room restaurant. Delicious food, excellent customer service and very reasonably priced for the set lunch time menu although the a la carte is also available. It was my birthday and the waiter provided me with a lovely cocktail and dessert FOC which was a greatly appreciated gesture. Definitely be returning. Plenty of payable parking nearby.

Good food but we had to wait so long, they couldn’t serve the meals separately and had to bring them all together

Nahir was our host and an excellent one. Me and my family really enjoyed our meal. Thank you.

A great addition to high-end dining in Cardiff. The menu is relatively small, which suggests they focus on quality rather than quantity. And quality is definitely what we experienced.

One of the nicest pies I've had. Would 100% recommend If you want to go out for a fancy meal.

Food is very good with a short menu. A prime indication that they concentrate on doing things well rather than having a great long menu that does everything just about OK. Thoroughly recommended. The root vegetables in honey are 💯 glorious.

The server was nice enough, but everything about our dining experience was average. The food? Ok. The atmosphere? Ok. The service? Ok. It is dubious that this is a true Michelin restaurant. The price looks deceptively good, but is high for the quality of food/presentation that you get.

I had the rump steak, which was a lovely piece of meat. Perfectly cooked hot med/rare and a nice thick slice, with a separate peppercorn sauce, chips, and mushrooms at £28.

Great atmosphere but food was ok.

We had a fab time at our Thermal Suite session and lunch, would highly recommend. Thank you especially to Massimiliano who went out of his way to arrange an alternative Vegetarian meal for my friend in The Sorting Room, nothing was too much trouble.

Visited the sorting room with my partner for our anniversary. The food was amazing and the service was next level, Massimilano couldn’t do enough for us, he was brilliant! Will definitely be back

We booked a Lavish Lunch and spa thermal pool which was amazing. We were served by massimiliano at the Sorting Room. He went above and beyond as I didn’t like the vegetarian option. He arranged for me to have another meal. Both the starter and man meal was lovely. Great service

None of the dishes were good. The duck mousse was very basic, the lamb was not processed and the dessert ice cream was not homemade. The waiters forgot to serve me the glasses of wine I ordered. For 200 euros, we are very, very far from the mark.

Supreme quality, Michelin star restaurant.

Love the food and the service there! The waiter was nice, introduced the dishes and you could hear lots of laughs around! The dishes were unbeatable! We didn't Oder a lot since we had a big meal before, but you can tell the quality of the food by the pic. If I'm going to revisit Cardiff, I'm coming back to this restaurant again:))

Attentive service and a wonderful Sunday lunch. Beef perfectly cooked and sides were delicious and plentiful. Lovely ambience with some live music playing. My friend was made to feel very special with a free cocktail and dessert for her birthday. With half a bottle of wine per person included it was excellent value for money and we can’t wait to return

Myself and my partner came to the Parkgate Hotel for Lavish Lunch and Spa. The inside of the hotel is absolutely lovely and not quite what you'd expect from the outside looking in - very nice atmosphere and we had lunch booked at The Sorting Room. The restaurant has a very warm and welcoming atmosphere which was only heightened by the staff. We had the absolute joy of having Massimiliano as our server who did an amazing job of looking after us. Did a perfect job of entertaining us and describing parts of the menu to us - provided a service with an amazing attitude which is quite rare to find these days, we hope to come again in the future to see him and try more of what the menu has to offer. We found the set menu had a decent amount of selection to choose from, myself and my partner were very happy with our choices. The food was beautifully presented and absolutely exceeded. Considering the very reasonable price of the lavish lunch and spa offered by the Parkgate Hotel, it does feel like you're getting such great quality for what you've paid for. Nonetheless, the prices on the set menu during the week are incredibly priced for 2 or 3 course meals. Would definitely recommend and will definitely look to return again.

The hostless didn’t look us in the eye even once. She poured water all over the table when trying to fill our glasses and left it unwiped, no one took our coats so we were in this nice restaurant chair which was low and coats sweeping the floor. Made some noise and someone came collected. The waiter didn’t know anything about the menu, had to go keep checking the kitchen. Food was mediocre. Bread and butter was lovely, absolutely amazing. I had the chicken and Sam had the lamb both were underwhelming. I have crème brûlée for desert and that was really good. Overall I’d give it a 5/10.

It was okay. The hostless didn’t look us in the eye even once. She poured water all over the table when trying to fill our glasses and left it unwiped, no one took our coats so we were in this nice restaurant chair which was low and coats sweeping the floor. Made some noise and someone came collected. The waiter didn’t know anything about the menu, had to go keep checking the kitchen. Food was mediocre. Bread and butter was lovely, absolutely amazing. I had the chicken and my partner had the lamb both were underwhelming. I have crème brûlée for desert and that was really good. Overall I’d give it a 5/10.

We ate here on a Friday night. It wasn't very busy unfortunately which was a shame as the food and decor was beautiful. To start we had the scotch egg and the scallops, the food was all beautifully presented and absolutely delicious. For main we had the steak pie and the steak. The pie- one word - WOW! It was enormous, the pastry the best I have ever tasted but unfortunately I couldn't finish it all such was the size. (Not a criticism though at all) We also had dessert of sticky toffee pudding and a peanut butter parfait. The parfait was very rich and decadent. Overall we had a pleasant night.

Following an overnight stay, we booked in for Sunday Lunch which I’m so glad we did as it didn’t disappoint. We was seated by Casper who was friendly and welcoming. Drinks order was taken efficiently and our waiter was attentive, efficient, polite and very helpful, on point with everything and very friendly. I wish I had taken his name just to give him a mention but didn’t, all i can say is he wore his hair tied back and was working Sunday 18th Feb during the afternoon time. Food was exceptional and the servings for the Sunday lunch was more than enough. The beef was so tasty and the vegetables cooked perfectly. Honestly it’s the best roast we’ve had in a long time. Each course was amazing, no complaints whatsoever. Will definitely return and highly recommend - thanks all!

We loved this place. Fabulous surroundings and atmosphere. The staff were very friendly and a special shout out for Tom and Choli who looked after us all evening. Will definitely return when we are back in Cardiff.

We had Dinner, Bed & Breakfast at the Park Gate Hotel. Everything was lovely, great atmosphere, amazing food, we will definitely be returning. Spent the evening in the bar and thoroughly enjoyed ourselves, the staff were very friendly and kept interacting with my daughter which she loved. See you again soon!

Tom and Chloe at The Sorting Room, The Parkgate Hotel in Cardiff, were outstanding! Their friendly demeanor and expert mixology skills made our evening unforgettable. Their professionalism and warmth truly set the bar high. Highly recommend stopping by to experience their exceptional service!

It was a great spot with lots of really nice drinks. I loved it and I would definitely recommend it. The bartends are also really friendly.

Always excellent service and atmosphere. We were served by Michael and received fantastic service. A great spot in Cardiff for drinks and to stay for a weekend in Cardiff. Perfect location.

Came in today for a drink with my 4 year old daughter and was served by Adam. I had a cappuccino (stunning) and my daughter had a Diet Coke. Adam was great and was very friendly towards us both. I was a little surprised at the cost of the drinks, with a small Diet Coke (200ml) costing the average price of a pint of lager, but it was a very nice visit regardless and again Adam's service made it worth the cost.

Great venue, fabulous live music, amazing food and fantastic service from staff, particularly Michael, Tom and Adri Highly recommend and will be costing again

Great night, proffesional service from the off right the way through to the end Michael and Adam were amazing. Thanks guys you did great

Michael, Adam and Emily were brilliant with their service and super friendly towards me and my partner. Great table service

We like coming here for a Friday night cheeky one after work. It’s our hiding place. You wouldn’t know it was here and, while there’s a lovely atmosphere, it’s a good place to avoid the crowds. The service is always so friendly. Michael is looking...

Great bar, nicely decorated, great service, watched the rugby - doesn’t get better. Adam looked after us brilliantly😀👍

Excellent service from Tom who was very welcoming and provided swift service. Perfect location for a meeting close to town.

Absolutely beautiful and delicious food and wonderful staff They were so caring. We had a joint birthday celebration, they gave us free celebration cocktails and desserts wrote happy birthday messages. That was such unexpected and wonderful gesture. We would definitely be there again. I should...

adam is the best. very knowledgable about the red wines, his service was 10/10. very warm and welcoming and friendly overall. chloe was also very knowledgable of the city and the best places to visit, Michael’s table service was brilliant and so professional with a...

This was our first ever stay at The Parkgate and from check-in to departure the whole experience was fantastic. Staff were all brilliant - with a particular praise for Monica at the Spa, who was so welcoming and helpful, when we experienced the Thermal Suite...

A fabulous meal for 25. Great service, delicious food and beautiful venue.

A fabulous business meal for 25. Great service, delicious Welsh food and lovely venue. I would definitely recommend you visit.

The staff on entering the hotel directed me to a waiting area just outside the restaurant where I met up with a good friend before going in for our booking. Prices are very reasonable for an upmarket place and it has a decent winelist. Service is excellent and relalaxed. The food is excellent and I couldn't fault it. I love the wood panelled room as it gives a lovely relaxing feeling whilst you spend your time enjoying the food. Despite thinking, it was a small portion I couldn't finish it despite eating all I could. The root vegetables were gorgeous. I'll certainly be back. A thoroughly enjoyable evening.

Tom and Mikey in the bar were so very lovely and friendly. Great place to have a chill and drink. Great music choices too!

Eight friends travelled from various parts of the country to meet for a Sunday lunch, a chin wag & giggles! We chose the Parkgate/Sorting Room & were not disappointed. A friendly welcome, great service, and quality, well presented food. Lovely surroundings. We will definitely choose...

A good place to spend a weekend dinner with family.

Great afternoon tea with personalised service. There was a good choice of sandwiches and cakes plus fresh scones and cream. We had prosecco with ours which was a lovely touch. The only disappointment that most cocktails are almost £20 which is ridiculous.

Food and atmosphere amazing. Beef Wellington the best. Only negative was the cocky rude waiter.

Booked The Sorting room for our anniversary dinner. Travelled down from North West England to stay in Cardiff, booked the Sorting room based on previous reviews & recommendations. It did not disappointment. Venue: The atmosphere & ambiance was amazing. The additional touches such as the...

Went to the sorting room for a birthday meal and all I can say is Wow!! Service from start to finish was amazing the Mrs who's birthday it was received a free birthday cocktail and dessert. The food was incredible and the choices of wines were great too. I would recommend this restaurant to any foodie. Thanks sorting room for a great meal and the special touches made it one of the best restaurants visits in Cardiff

Beautiful night out,,,, can't wait to go back!!!

We came here for a birthday meal and found plastic wrappings in a dish, upon an older waiter dealing with this issue swiftly explained the food had previously been wrapped in a plastic like film, another waiter clearing a nearby table then commented “ at least you get another meal out of it” which seemed like a strange comment to make for such a highly established restaurant. It’s a shame, we really enjoyed the atmosphere and the food however this a serious mistake to make for 2 AA Rosette Awarded & MICHELIN Guide listed restaurant.

Great food and beautiful decoration. We came here for a family meal for Christmas and left very happy!! The service was great throughout and the food was excellent. Only comment is that the chocolate dessert was very Rich so if you’re not hungry much I...

Dinner and drinks in the sorting room, Thurs 21st Dec '23. Excellent quality food, we had scotch egg and fishcake to start, pork and chicken as mains, then cherry delice and Xmas pud for deserts. Honestly one of the best meals I've had in ages. I'm really, really impressed. And whilst it was more than we'd often pay for dinner, it was well worth the price. Service from our waiter (Massimiliano) was great, very welcoming and very attentive when I asked for a change to the menu to accommodate a dairy intolerance. Drinks were decent, my partner had one of the lavender lemonades which was excellent, and I found that the cider tasted better than usual, so who knows whether they put something extra tasty in it or they just keep their lines squeeky clean. All in all it was a lovely night. £110 for two courses each and three drinks. Well worth it and we'll definitely eat there more often.

Came for the first time for a birthday treat and I’ll definitely return! On arrival they brought me a birthday cocktail which was a nice gesture. The service was slow to start when we wanted to order some drinks but overall great, they were chatty and friendly. For starter we shared some bread and scotch egg which was mouthwatering. For main I decided to go for the Beef Wellington as I never see it on the menu and they pulled it off! The meat was tender and the pastry was cooked to perfection, which I expect at £52!! Nice for a treat but some of the other dishes on the menu were reasonably priced so will definitely revisit. After mains I was stuffed so opted out of dessert but the server brought over a cheesecake with happy birthday written on the plate. Of course I ate the entire thing 😂 The bill for 4 of us (2 of us had Beef Wellington £52) came to £293. We had a few glasses of wine each and a bottle. Also 2 starters and 4 mains - without the beef wellingtons I would say for the experience it’s definitely worth trying. Sophisticated atmosphere and relaxing. Look forward to my next visit!

We went for our anniversary meal last week and it was such a great experience. Excellent service provided along with delicious food. The dishes have generous portions so order accordingly. We tried the lamb and chicken for mains, very flavourful. We are already considering our next visit 🙂

This spot is amazing! the food here was delicious and the service was great, everyone was very kind!

We visited a Saturday lunchtime and we were greeted promptly. As previous reviews mention, the decor and ambience is lovely and we were very comfortable with our table for four. From the outset service was very attentive, professional and friendly, especially Adri who was amazing! The food was definitely one of the best meals we have ever had, all dishes were presented impeccably and were delicious. Although the lunch set menu is not available on weekends I thought it was good value for what we had. The steaks were cooked to perfection as was the lamb and risotto, all of these are highly recommended! The wine choice is varied and we particularly enjoyed the Pinot Gris and Pinot Noir. We have been to a lot of restaurants and this is very much one of our favourites, we are already planning our next visit!

Massimiliano our waiter was incredible, very attentive and went the extra mile to make sure we had a lovely time. Can't fault the service one bit. The food was amazing, a bit pricey but would 100% come back for special occasions.

We went for my girlfriends birthday and had an amazing time. It's one of the only restaurants to serve beef wellington in Cardiff and it was excellent. Our server Massimiliano was friendly, funny and ensured we had a great time. Our glasses were never empty and he checked in to see how we were doing

Absolutely amazing. Gorgeous hotel, service, food, prosecco, entertainment all 5*+. So good we're booking again 😊

Lovely environment and ambiance with attentive service (although the dessert took 25 minutes to reach our table). The food - expensive, £57 for a portion of beef wellington?? The meat was tough and not of the quality expected. As for vegetarian options, they were few and far between. Butternut squash soup followed by butternut squash risotto anyone? The meals lacked flavour and seasoning. A ‘superfood’ salad was no nicer than something you might buy in a plastic container at a supermarket. As a treat I would say that The Ivy is both cheaper and far nicer. Even the desserts were flavourless.

The Sorting Room has an impressive entrance but the main dining room doesn't quite meet its potential in terms of finish/a nod to its past. The staff were generally friendly, though service was quite slow. The wine list was over priced and not very impressive and there was only one vegetarian option on the menu which was extremely disappointing. The pudding and bread to start were extremely dry, and again overpriced for what was delivered. Also, having breakfast items set up around you as you finish your evening dinner didn't really create a nice atmosphere. When you are paying over a hundred pounds for a meal out, these kind of details matter and were lacking unfortunately. Probably won't return unless things sharpen up.

Fantastic establishment, great food & great staff.

The £25 3 course deal is excellent value with limited but excellent quality choice, service of drinks was a bit slow but I think some of the staff were quite new and still in training, I would definitely recommend it though

Very impressive entrance and restaurant that raises expectations. This is a Michelin listed restaurant. The food and presentation is deserving, but some staff require training to fulfill the dining experience you pay for.

Me and my boyfirend visited the sorting room restaurant to celebrate our anniversary. We had a lovely warm welcome. When we were looking over the menu we were given a 2 complimentary drinks to say happy anniversary. Katie C was very professional at explaining what the coctail was and had a lovely manner when taking our food orders. Helped us feel very relaxes. I would highly recommend the beef Wellington it was just amazing. When we thought our speical night couldn't get any better Kim came over with a celebration cake and wished us a happy anniversary. I would really like to thank Kim for making our anniversary meal so special as she went above and beyond to make sure everything was okay with our meal and even take a snap of us with our celebration cake. What wonderful customer service we will defiantly be back.

Very welcoming staff members and high class service. Lush place with best dinner, so far I experienced at hotel restaurant in Cardiff! Mr Massimiliano, who made us smile with his sense of humour and never ending care made our evening. We had delicious 3 course meal! Compliments to the chef for marvellous food! Highly recommended, beautiful place with history in background. Definitely happy to visit ParkGate hotel again in future! ♥️

A superb experience! We had a voucher purchased for us for our wedding and it was wonderful! The food was superb and the ambience was lovely. Staff were very helpful and always attentive. We would highly recommend for Sunday lunch!

At the start of our experience we had accidentally booked our meal for am not pm, but the staff were incredibly kind and helpful and made space for us. We were served by the lovely Adri. She gave us complimentary birthday drinks and desert which was very kind of her! The whole team of staff were very friendly and polite. The food was amazing, compliments to the chef for the octopus especially! We will definitely be recommending to others to dine here. Thank you Adri for making my birthday evening celebrations a lovely experience!

We picked this venue for our 41st anniversary and we couldn’t be more impressed. We were presented with cocktails when we arrived and chef decorated a dessert plate at the end. Our brilliant waiter Massimiliano couldn’t have done more for us to make this day special

we visited as treat, as it was a last minute trip and we were lucy enough to find space for 2 to enjoy our evening meal. the service was brilliant from start to finish, the food was brilliantly presented and tasted amazing, - all just exceptional. somewhere I would revisit for a special occasion.

Excellent 3 course lunch today. Quality food in beautiful setting with friendly staff. Good value at £25. We will be back