The Shake Lab in Trafford

Bullshit! Stay away! Terrible quality, insane service for the price. Wonder why there was a queue for such a place. Have had much better shakes for almost half the price in West Yorkshire!

Absolutely appalling. I ordered one of the premium shakes which took them 15 minutes to make. They had 4 staff working and there was no urgency from any of them to get the orders out quickly.

Ordered the wafflesticks in trafford centre branch, Made us wait almost 15-30 minutes. The guy in the till was talking two girls and after they went I asked him, he says "Ohh I forgot". Absolute ridiculous Food was good I feel like staff needs to be a bit more professional.

Delicious shakes. Very polite and chatty staff. Immaculate unit. Perfect in every way!

the shake was amazing and the woman that serviced me was very kind! the price was pretty steep for one of the premium shakes but honestly it was worth it, at least for once.

Great service and shakes would recommend, offers more for money than other places

Thomas was outstanding! So polite, cleaning in between taking orders, keeping everything flowing FOH during a busy period. Very impressive

Absolutely brilliant customer service the food was phenomenal and everything about it was really amazing definitely going back I'm not a local but it's one of the best ice creams I've ever had thanks for such amazing food 10/10

Oreo milkshake was MMMMID. Bland, tasteless boring. Rather eat an oreo and drink milk. 70p for whipped cream is crazy. But the place looked nice and the person at the front was nice. I dont recommend coming here for milkshakes

Not what it used to be. Gone from a 5 * rating to a 2*. Milkshakes very weak just taste milk and no flavour at all

Food/Drink: I ordered the strawberry cheesecake (premium) shake, felt like normal milkshake, was trying to figure out what was premium about it (was it the Mcvities digestive?) Service: Staff were friendly enough, they were all busy in the back but it took about 20 minutes from order to handing the shake over. As you can see from the pic, there were no large queues of orders Atmosphere: Waiting 20 mins in a very warm internal building was far too long. There were other customers who looked like they were waiting for ages too. All felt unnecessary - perhaps review your processes so as to not take so long with orders? As mentioned its not like there were queues of people trying to order.

Very bad customer service in kashir at trafford center. Alot of money has been paid bad quality of service. My children noticed that and they are not happy at all

Ordered a brownie and Nutella milkshake, came out with caramel sauce on which I don’t like and wasn’t requested, had a ferero Rosher on which wasn’t asked for, the cup was sticky and the milkshake was leaking out of the cup, the milkshake tastes of only milk, no other flavoures. Very disappointed, did not listen to order request, there was a 10 minute wait, and food did not come out as requested . Ordered a Nutella waffle stick, that was all okay just hard to eat and not the most tasty.

Good service, but shakes are plain vanilla ice cream. I considered taking it home, adding more chocolate and blending.

Loved my banana crepe, read made with a lot of care

I just wanted to write this to commend 2 of your work staff: Kristan & Aisha for making a mine and my partner's experience so delightful. Kristian was so lovely and welcoming so massive thank yous to them both.

Ordered two salted carmel shake, one with whipped cream. I think they forgot to put in the flavouring. The shakes tasted much like 'nothing' special, just like vanilla ice. Not sure what that "whipped cream" was but it also was just as "vanilla" tasteless as the shake. Just get icream.

been here a lot top tier place. i’ve got to recommend them. was at this place with only 3 people working and surprisingly the service was brilliant, a nice man called ‘kristian’ i believe, great speaking skills. you could tell the workers had a close friendship with brilliant communication behind the counter. a girl in the back ‘aisha’ also seems like a really positive employee even when under the stress of popular day of work. great work guys!

Don’t bother, better places around. Rude manager/team leader making friend feel uncomfortable.

They was a crep machine down and had to keep remaking from the batter which was out of there control and people was complaining after 5 mins but was so polite and tried their best, always loved this place.

Former employee of shake lab and honestly I have never felt so supported and listened too. By the end of my time here it honestly felt like a family the management staff and my team members made this one of the best jobs I have ever had. The communication is amazing and I would not hesistate to come back again!

My Son got the waffle on a stick, he was happy with it. Warm and completely covered in his topping! Friendly staff serving, quick service too ✅

The Shake Lab is a dessert 🎂🍪 shop in Manchester Trafford Centre. Loved the desserts there.They have different varieties of ice-creams.

20 minutes wait for an ice cream cone for a 1 year old. Use your common sense next time and make the ice cream first rather than slowly doing 10 crepes.

Amazing customer service. I felt so bad that I had no cash on me to tip them. Thank you

Decided to close at half 9 instead of 10 for no reason

Was served by a lovely boy called Ethan I got a Oreo milkshake and it was so yummy thanks Ethan

I had an awful experience coming here yesterday it was around 8pm and I was the only customer they had yet it took ten minutes for my milkshake to be given to me and when it come to getting my milkshake it basically got thrown at me. I payed £5.20 with a discount and it tasted of absolutely nothing the lady who served us who I think was called freya I can’t remember but when she served me she was so rude when I asked about uni days and how to work it so I get the discount and you could just tell she didn’t want to serve. They smelt the milk they put in my milkshake and made a face which made me think it was off but said “it’s in date”. The price is extortionate and I expect a better experience. I would not recommend this place.

Ordered a Ferrero Rocher milkshake and it tasted like water. For £5.80 I expected a creamy tasting milkshake with a strong Ferrero Rocher flavour. It was not creamy and only a hint of Ferrero Rocher flavour. It's obvious there's cost cutting with the ingredients. After the first sip I felt I'd been ripped off.

Best Cream in Trafford town. Lovely customer service. The TL Ethan is an absolute Legend

Slow service no trak of orders or customers go elsewhere don't waste your time or money terrible just all in there own little world 25 minutes for a shake !!!!!!!!

Worst overpriced milkshake going, especially when there is a five guys a stones throw away you'd of thought they would have put more effort into them. Nope, bland and overpriced. Avoid

If I could give this place 0 stars I would. I ordered a strawberry cheesecake milkshake which was overflowing and leaked all over me before I had taken a sip. When I informed “Ethan” the supposed “team leader” he just brushed it off and said “that’s how it comes” whilst it was dribbling down the cup onto the floor and leaving a trail all over the food court. Pathetic customer service by him, luckily his colleague offered to make a new one in a cup with a lid. As for the taste of the milkshake - honestly, it was tasteless and a waste of £7. McDonald’s milkshakes have 10x more taste for a fraction of the price.

Delicious shakes! Normally i feel that milkshakes are way too sweet but this place’s is not. I really enjoyed the ferrero shake. Would go back for sure.

This place has gone downhill. Very Slow service although it wasn’t busy at all. Payed £5.80 which is almost double what it used to be.. Without cream included for that price too- cream is an extra 70p??!! I got an Oreo milkshake and it just tasted like plain cold milk. Not a hint of Oreo. Don’t waste your money and just go to McDonald’s because it tastes like their £1.29 vanilla shake. In fact the McDonald’s one has more flavour. If you want a proper shake go downstairs to Archie’s. It’s the same price including cream and not Bland. I wish I did:(

Our order was made wrong and kindly rectified by Thomas, he even gave us a free milkshake card for next time ☺️ Very positive experience

10:05 am no one there...we waited for about 3 minutes...no one showed up

ordered a crepe and a sublime sweetie, both were really nice and the presentation of the milkshake was great. the blonde team leader and the other girl josie i believe were really nice and food didn’t take long to come- family loved it and will definitely be returning!

Slow service for making the shake although lots of staff. However, taste was exceptional and delicious. Vanilla milkshake and banana milkshare splendid.

I was second in the line and it took over 15 minutes to be handed my milkshake. 4 staff, slow, 3 not doing anything- just trying to look busy. The Milkshake looked good but once the top had gone it was just a plain vanilla milkshake all the way down. Would not recommend or return

Rude manager. Hope you see this Jordan

Expensive Starberry milkshake which had a really weak flavour

So expensive and a lot of cream than ice cream. Taste very creamy than ice cream

Poorly blended small shake poor quality high price. Never again

Ordered two crepes and asked for white kinda on it it was stale so I took it back the red head girl when I explained my issues to her she started huffing and puffing Luckily the team leader stepped in to sort the issue out the other one I asked for not a lot of Nutella and was covered in it!

Treated the kids to shakes here, they're not cheap, but they're massive and heavy. They didn't use UHT cream, they used fresh cream and lots of it, I could eat after it for a few hours lol The ice cream we got was really nice too. Very tasty shakes, polite staff, very nice presentation but a little pricey......

delicious food and great service, had a hard time finding the restroom though before i realized that Loo is slang for restroom

Usually go here for desert, can take a while for crepes. Went here tonight and unfortunately they have made the portions tiny (use to be enough for 2 of us) and upped the prices. Very disappointed, wouldn't recommend just get a mcflurry instead.

The crepe is amazing ! Every time I come here I go for the crepe. It’s big. Fresh. Hot. Sometimes there can be a wait. But they are a little shop. What do You expect ! Keep it up. 4.65 is a good price.

Absolutely shocking public relations, the pair of kids serving was having a conversation between themselves whilst we were waiting to be served, for atleast 2 minutes before they could be bothered to acknowledge us ,Don't bother with this establishment it's a joke 🙄

I don’t want to be a Karen.. also never wrote a review before but the staff here are so rude. I ordered a crepe and an ice cream for me and my boyfriend. The lad took over 20 minutes to make my crepe by this time my boyfriend had finished his ice cream.. never said sorry to keep you waiting or anything.. people that came after us getting served the same thing as we had ordered before us.. also I know it’s the Trafford centre but it’s very overpriced for what it is don’t waste your money and time

Rude staff, long waiting time, wrong order

Their classic milkshakes are nothing to shout about, really average at best. Except the price is silly high and I had to wait way longer than what I should have for some ice-cream and flavouring to be blended. Better off at one of the many other places in the Trafford centre than here for shakes.

First time trying shake lab and have to say my shake was amazing. Plenty to choose from and staff were very effiecient and friendly. Will definately be turning when next visiting the tafford centre

Delicious shakes, multiple options with variety of flavors Expect to wait for a while until your order is ready!

Fantastic shake shack! The menu has lots of different flavours, prices were reasonable and staff were friendly to me. I will be honest the service was a little slow but I was happy to overlook this as the shake was nice. I ordered the strawberry cheesecake shake which tasted really fresh and was nice and thick but couldn’t actually taste like cream cheese / cheesecake. Not sure if I had the right flavour but regardless was really nice.

I had just been here to treat myself and the kids to a little milkshake after a little game of mini golf, I go to pay I only have cash! I'm stood doing my order with cash in my hands, no sign to state that its card only and the attitude I was given through your failure to put a simple sign "card only" was atrocious I've left the free milkshake somewhere in the food hall, couldn't bring myself to touch it after being made to feel like an idiot. Feel sorry for the new girl there she was absolutely brilliant! I could tell she felt bad about how the tall lad was being with us. Never again.

I've had a shake here once before that was nice so I thought I'd get one yesterday evening (Friday). I was left waiting for 20 minutes before I realised that staff was continuing to take new orders and that I wasn't going to get mine. Lots of customers seemed to be waiting a while and received incorrect orders. I said to the staff that I'd been waiting a while and it was clear that had forgotten or lost my order. They said that they would make it now. 10 minutes later and it hadn't arrived so I asked for a refund but didn't receive an apology. Very annoyed at the wasted time. Over £5 for a shake, which shouldn't take too long make, but it didn't arrive and wasted half an hour of my day.

I was there today with my mum and my friend who travelled to see me(tourist). Me and my mum asked for a Nutella and Ferrero rocher waffle. I paid £4.00 my mum paid £3.00 for the exactly same thing and my friend paid £4.00 for whatever she had on it. We waited there for exactly 30 minutes and people who were after us got served before us. So I got annoyed and asked for my money back. The lady didn't give me my money back and went to bring the manager that never came. Asked what we ordered and after 10 minutes gave us the waffles. The service was so bad.Never go there again.

Very cool shake and ice cream unfortunately poor service.

Really good shakes and waffle sticks with good selection of toppings/flavours. A little pricey but worth it if you want a sweet treat. There's nowhere to sit if you buy a snack but you can go to the food court downstairs and sit there if needed.

Only had a shake as person in front ordered a crêpe and didn't look appetising. Shake was nice but nothing special.

Taste was good as always. Staff needs to be bit professional !

They have gone STINGY! What's happened to the size? My order of waffle cone ice cream used to come out looking like the 'display', and shoppers used to gawk and drool over the sheer monstrosity. Have you seen the size of the display sample! Believe you me, they used to look like that. Sadly, they've also gone tight with the sprinkling of toppings-even with the so-called 'extra topping'.

One sad looking crepe, tough to eat with some cheap chocolate sauce which was definitely not nutella but mind you the strawberries were nice

Tough crepe, & tutt tutt shame on you, this ain't Nutella! Naff tasting chocolate spread!

The waffle was extremely tough. My baby's teeth was hurting throughout the thing. But I forced her to eat it, because I ain't going to waste £3.50 bruh

The shakes here a very nice the first time I went was great was really impressed with the flavour. My second visit they didnt seem to be that bothered and ended up giving me the wrong flavour I asked for, they did change it though and apologised. Definitely worth a try if you like frozen costa and starbucks drinks.

Lovely deserts with a variety of flavours and toppings for ice creams or waffles.