Freddy's Kitchen in Trafford

This is the worst place ever for customer service!!!!!! I rang and ordered. I got told if I spent £11 I would get delivery free. I then called back after speaking to my dad and said I would order a kebab and milkshake which would have brought it to £13? I then was told it is now £3 delivery? Which is understandable but the fact I had been told it’s free is confusing! I then told him I was only given £13 and that I couldn’t get anymore. I buy from here a lot and asked if he could just do it free this one time. He said ‘yeah yeah yeah’ and then put the phone down! How rude I’m outraged! I then thought he had put the order through as he said yeah? it’s been nearly 1hr and a half, I called and asked how long the food would be he then proceeded with asking my address, gave it him and he told me he didn’t put it through? Are they stupid? They could have politely told me they couldn’t do it but instead ended the phone. They have lost a customer! I’m more upset that I had a hungry child waiting and she was let down by bad customer service!

Freddys used to be our go to for Kebabs, they used to be the best kebabs in the area by far, however in the last few months they have literally halved the portion sizes of their food, that you're literally still hungry after youve eaten (used to be a struggle to finish the kebabs) I'd much rather pay an extra pound or two to keep them to a decent size.. I'll be looking for a new takeaway now.

Vibly abuse and ann reviews to make a amends

Staff very rude sent wrong order out then told me to luck off wen I complained

Amazing fresh food, always made with a great smile. Friendly staff always happy to help

Great service and a great take away. Had the Freddy’s Special, which was a mix of donar, chicken and meat kebab with separate salad. Tasted great, plentiful and a great price. Will visit again.

1 hour 45 to arrive freezing cold. Specifically asked for cream on milkshake and they didn't put any on. Chips soggy

Been going here since it opened, but recently been going downhill. Ordered 12” meatfeast, and doner kebab. Pizza arrived lukewarm, kebab arrived cold, chips only stayed lukewarm as they were steamed in the bag, so god knows how long been left sitting. Kebabs have got smaller, prices gone up, but how do you eat a kebab when you pick it up and the naan bread is just full of holes the kebab falls through the bread. Yes you run the risk with a delivery, you don’t know how long it sits waiting, but never really had a problem before so thought it would be ok. Also Sunday night order so not that it’s a busy Friday night, clearly need to collect if I order again.

AWFULL..AVOID LIKE THE PLAQUE..TERRIBLE DELIVERY SERVICE...I ORDERED AT 5PM ITS NOW 6.45PM...AND THEY GET COCKY ON THE PHONE...STAY WELL AWAY FROM THIS PLACE!!!!! AND ITS NOW 7.10PM...STILL NO FOOD..I.ONLY ORDERED DONNER AND CHICKEN IN A TRAY...WITH CHIPS...WHAT A KIP!!! I

Only live close by, but delivery was slow, food luke warm, pizza needed reheating, onion rings soggy, chicken strips coating was rock solid and once thru the "crispy" coating, the chicken was like rubber. Wife's chicken kebab was spot on, very generous portion but again, not very hot. Very disappointed.

Would give 0 stars if I could. Rang them and stated my kebab was cold, they told me to come back, I went and he immediately had a go at me and banned me from going back into the shop in a extremely rude and disrespectful manner after I politely expressed to them how I was not happy with the way my food was cold

The most rudest customer service I have evert spoken

Nice food but very poor customer service. On two occasions I have an issues with my order & the staff have been very rude over the phone. It's disappointing as the food is very nice but after the most recent issue we will not be ordering again

Very rude I ordered my food at 9 I live in partington and the guy came to the door threw my food on the floor outside NOT PLACE IT ?? Then had the cheek to say oh don’t deliver after 9 next time ur food won’t come and then had a huff about it when I have it all on camera guys you’re in sale !! So then I went in the store and asked for the manger the next day and suddenly he wasn’t there ? But you’re open to 10-11 pm I should have to order my food at a certain time to get a fuss of the delivery guy !!!! Very rude !!!! I used to order here a lot ? Never again !!!!! And I didn’t even eat my £40 order as it went in the bin (let me put your food on the floor )

They make brilliant pizzas half the price of Sale Town centre, very fresh and good quality. Friendly service always given from Maggie & Dave.

Great food but try conning you with prices for extras when online says different food cold as well

Unfortunately we had a kebab on Monday evening, arrived on time, COLD. Its now Wednesday and we still have upset stomach.

Always fresh cooked food in an open kitchen. Friendly staff very helpful and hygienic.

Really friendly staff very well priced and the pizzas were so fresh and made with passion. Thank you

Thought (against my better judgment) I’d give this place another chance. Really wish I hadn’t. Just a load of burnt black chicken and meat, I’m talking inedible. What’s wrong here? Do they have no clue how to cook? If it was cooked properly it would be tasty. Second and last chance. Feel really ripped off.

Can't complain, definitely recommend!

Best kebab in South Manchester.

First time customer on a recommendation, the donner kebabs are delicious! Proper salad, good portions as well and reasonable delivery charge. We are defo going to be regulars!!

Outstanding quality, freshness and service. Absolutely love Freddy’s kitchen!

Always love their food. Never disappointed with the quality of food and freshness of the ingredients. Their pizza, seek (kofta) kebab is amazing and don't forget to enjoy their calzone aswell.

Would get a Freddys every week but no longer again after yesterday ordered pizza and milkshake they didnt bring milkshake and pizza was full of hairs Never again you lost a good customer 1 Star!

Ordered food and cancelled my order after 40 minutes cause they didn’t want to drive 9 miles which was a 15 minute drive after I already paid £2 delivery fee. First time ordering won’t be ordering again. Joke men

Very good takeaway good food excellent speed friendly staff.

Great food. A very clean takeout and great owner /staff.

Lovely food will definetly be ordering again highly recommend

Food delivered very quickly, order complete and absolutely gorgeous kebab! meat feast pizza fresh and lovely altho very spicy! Will definitely order from them again!

Had the best kebab I have had in the area can highly recommend them plenty of meat of a good quality with good delivery from order to finish