The Saracen's Head Steakhouse in Stoke-on-Trent

What an absolutely smashing place. Really nice decor comfortable warm. Paul was wonderful and the food fabulous. Shall be a regular haunt for us

Good experience for 2 couples. Friday evening. Simple meals, curries etc. the service was okay, food good, curries could have been hotter. The owner said next time ask for them to be prepared with a bit more “heat” and they will make the adjustments. I think the management are committed to a vision for the future of their venue. Keep going you are starting to get there! Constructively, staff training and alignment to a common vision of “high service levels for the restaurant” is key. Having a person with Matre d’ experience will also help. Looking forward to another visit.

I asked for a coke yet she charged me for a Pepsi. I queried this as I can’t have Pepsi, and she told me they did not sell coke. When I pointed out she had taken my order for coke and poured it, she just stared at me and sighed. I asked for a replacement drink, to be told they had no other drinks other than j20 or a fruit shoot (other people had lemonade etc👍). She didn’t want to know or help. Nonetheless, after the drink issue had been sorted, I sat down excited for my meal and put the experience behind me. I have always been a lover of the pizzas here, so ordered one expecting what I would normally get. Instead, I was given a bland, burnt pizza. After two bites I gave up, and looked around to notify the server that I had an issue but no one was there. We didn’t see a server the whole time we were eating, no one came to check it meals were ok or if anyone needed more drinks etc. By the time everyone had finished eating, I took my meal to the bar to notify the server of my issue. I politely let her know of the issue and handed her the pizza. She didn’t say a word, didn’t offer to remake it or replace it, just took the pizza and walked off. A few minutes later she walked over to the table and asked me if I wanted a replacement, no apology, no acknowledgement of my issue, nothing. I declined as everyone had finished eating at this point and it felt pointless. She stormed off. Twenty minutes later, the plates had still not been cleared. Another member of our table had gone to the bar to request dessert menus, and was handed one menu between 12 of us. No one came to take our dessert orders, and no one came to take our plates or glasses. Still, no one had approached our table since bringing out our food- slightly annoying when there is over 10 people dining. It then got to an hour and fourty five minutes since our arrival, and someone left to get a birthday cake. We then used that as our dessert. Finally, someone came to take some plates. No one asked if we wanted plates, a knife for the cake, more drinks, desserts, if our meals were ok- basic things you would expect tbh. Came to settling the bill and we asked for a bill, which our server refused to give us- as nothing was on the tills and it was written on scrap paper. She then argued with someone (I’m assuming her manager?) because she was ignoring me despite me standing at the bar for several minutes to sort the bill and her just walking past me. Overall shocking experience, as someone who has been regularly for many years I won’t be returning. If the service had been good, I could have overlooked the food issue no problem, but it was just appalling? From the time we sat down to the time we left, the only time anyone came over was to bring the meals and then eventually take some plates over an hour later. Not once were we checked on, offered more drinks, offered desserts or anything. The server was rude and extremely unhelpful.

Fantastic, exquisite food. Welcoming and friendly staff. What more does one need? Will be returning and I recommend others do too.

The Saracens Head is a great welcoming and friendly place. The landlady and landlord Emma and Paul are very friendly and welcoming, as are all the bar staff. I have food here on numerous occasions and never found fault with it once, all freshly cooked and very tasty nothing is too much trouble and every need can be catered for. I would not hesitate to recommend the Saracens Head to anyone.

Went for first time Saturday absolutely loved it made to feel very welcome and spotless very clean will definitely go again

There's nothing wrong with this pub. Food was good pub food. Good selection of beers. Toilets were a bit dated and the toilet itself was broken. But that wasn't an issue. I'd suggest this pub to my family and friends to go get good value for money food and drink.

Visited for the first time earlier this week on the ‘Burger and a drink deal’. I think it was £12.95 for any burger on the menu plus a drink. Portion sizes massive (we couldn’t finish our meals)! Prices very reasonable. Food cooked to perfection. Would recommend for a nice ‘pub dinner’. My only comment would be that the staff were dressed very casually and there was a casual vibe to the place on a Tuesday evening - if this is the aim then that’s perfect but I think the decor and quality of the food suggest a slightly more upmarket vibe. I do think once they have more staff etc that table service would be nice instead of having to order at the bar.

I have enjoyed going here in the past when it was a steakhouse however the last visit was disappointing. Twice the waitress returned to the table to inform us of a choice not being available. (Quite a while after ordering) First time no chicken for the hunters chicken and then after a 25 min wait another visit to tell us no blue cheese for the burger. (Which then later also come with no black pudding either and a rock hard bun) so in theory just a rock solid plain burger…. The food was average at best and every plate piping hot on arrival to the touch so I imagine it was either sat for a long time on a hot plate or blasted in a microwave before serving. It’s sad to see these issues so soon after a reopening. Unfortunately I don’t think I’ll risk returning as this was a night where there were only 3 tables in service so wouldn’t risk a busy day. The waitress who served us was lovely and apologised and did take the burger off the bill however the night was very flat after people either couldn’t have what they ordered and didn’t get what they ordered. On a positive note, the pizzas I saw other people have did look very good.

We called in last night for a midweek evening out. We were met by staff member who had reserved a table for us. The whole experience at the restaurant was amazing. Food was well presented and tasty. The customer service was amazing. Could not fault it in anyway. Thank you

Thank you very much paul & Emma for letting us use the function room up stairs,and for the lovely food that you put on for my partners 65th birthday, I would highly recomend going here for any function,paul and Emma were very freindly,helpful and couldn't do enough for us. Thanks again paul and Emma.5 stars Kind regards M grundy

This is a recently refurbished establishment and on entry seemed very clean and had a nice atmosphere. We were there on a Tuesday and at that point there were three other couples (7 in total) - four people awaiting their food orders and three just placing as we were. The staff were not IT trained and blamed the system for an overcharge both with the lady placing her order and then with our order. The order was placed at 12.45 and we had to ask at 1.40 where our food was. At 1.55 still no food - we were offered a free round of drink to which we refused and asked for a refund, which was duly processed by their card reader. The other couple only received their food as we were going out the door. Not a good experience at all. No excuse for the service was given.

Sat and had me dinner. Nice food, lovely staff and pleasant safe atmosphere.

The gastropub has kept the two rooms. One, which we visited today is the restaurant side. It has been revamped, lovely fresh feel about the setting. The menu is full of choices, lunch menus are available, kids menu is available too.

We been loads of times before always enjoyed it wow what a difference not a steak house to be honest menu basic but then i guess that why only 2 people in on sunday afternoon service had to go and ask if they take our order after 25 mins when we the only other 2 people in decided to pay for drinks and went wont be goin again

Why would you accept a booking knowing fully well that you stop serving at 6 and the booking was made for 7.30. I even called a week ago to confirm and was told the booking was still valid for 7.30. When you have a booking made for a large party and then to be told hours before the booking time that you don’t serve after a certain time is just not good customer service at all!! The person that took the original call needs to be given training in taking phone calls for one and more on the opening times!! Was really looking forward to it and now myself and everyone in the group who were meant to be coming have been put off booking in the future!!

Called in for tea. Few people outside eating and drinking in the sunshine. Lounge looked lovely. Nicely decorated. Not many in the lounge eating but the bar seemed quite busy. Only 6pm. Food and drink ordered at the bar. Staff very pleasant. Nice pint too. Food was lovely. Salad with the Lasagne very well presented.

A massive thank you to Emma, Paul and all the staff for making our Retirement Party so special last night (20th July 24) The food was fantastic (Paul's curry tasted amazing). The atmosphere was great and Emma, Paul and all the. staff couldn't do enough for us to make our night perfect. We would 100% recommend holding that special party at the Saracens Head you won't be disappointed.

Booked for our wedding anniversary they hadn't got the menu which is on line they did apologise thought though that the food was over priced for what they served

New decor beautiful. Pity the rest doesn't live up.food order taken but young lady who didn't know how to use till.coffee ordered ,waited half hour still didn't come.told pipes cleaning ,just after opening g?. Food came and was wrong. Toast was not cooked ,asked for replacement. Came exactly the same.chips tasteless.sorry but kitchen and bar staff need to up there game

Looks great, shame about the chared burgers and who has mint sauce with turkey or beef dinner?

We came here before the England vs Switzerland game and had their all day breakfast … wow it was gorgeous would highly recommend, cooked to perfection

£14.95 for a Sunday dinner doesn't come with mashed potatoes that's an extra £3 the food took over 30 minutes to arrive and was cold we had ordered pigs and blankets for a extra £3 and they came 5 minutes after our food we also ordered extra gravy because there was only a dash on our plate and that took a another 5 minutes pig's in blankets had hair in them surprised that wasn't a extra £3 for the hair. We used to go before it changed hands and the food was lovely but definitely won't be going again

Went to this place under the illusion that it was a "steak House" boy was I wrong! Nothing more than a terrible overpriced weatherspoons. Had to send meals back and query if the fish was a child's portion as it was so small! The pizza was nothing more than a cheap pre made base with a large lashing of mozzarella cheese melted. No apology. I would defo avoid this place, don't make the same mistake we made.

We went with the in-laws for a birthday meal after the refurbishment. Kitchen closed at , and we arrived at 5, ordering straight away. We didn't realise it was just a Sunday dinner menu but this was fine, we asked if we could order extra roasts and veg which we got told no. Once the meal came 45 minutes later it wasn't the best quality and looked like a microwaveable meal. Very disappointed. As we had started our meal we thought we would be able to order pudding however because the kitchen closed at 6 and we were five minutes late we were unable to. Overall, a disappointing experience.

Been done up lovely. Food & service excellent

Went for our Wedding Anniversary on Wednesday .The place was empty .My husband ordered Ham egg and chips I asked if I could have sausage instead .Mine came with sausage peas and Gravy I said not with egg .But she said its because it should be with Mash .The sausage were Cheap and the Chips Frozen .Very dissapointed with the food .Another family came in asked for Pizza ,they asked the size the staff replied Pizza size 🤦‍♀️.All the money on the refurb they need it to reflect in the food

1st time back since changing hands . Met paul and Emma both very nice . Food was great kids loved it we will definitely be coming back 😋 Matt & Vikki

This is NOT a steakhouse, it’s a dingy pub. I was so disappointed on arrival that we decided not to eat at all and go elsewhere

Didn't know what to expect after the previous reviews...but went to make our own minds up. Beautiful surroundings. Food was tasty, hot and plentiful. Service was timely and friendly. Must mention Felicia, thank you 🌟. Only thing it needs is more people to give it a try!

Had a roast beef dinner and it was vile ,£15.95 carrots were filthy ,tiny roast potatoes ,the yorkie was frozen one not homemade and the gravy was tastless ,looked like yesterday's dinner served today ,an overall small meal ,very medeoka not worth the money at all ,we didn't even stop for desert 2/10

Food was excellent, table of 8 of us so not the easiest to get right.

8 of us booked in for Sunday lunch as it had been closed for several weeks for a big refurb with a big push from the local newspaper. Having dined there a few week prior to the refurb & being disappointed we had great expectations only to find that nothing other than the decor had changed. 4 out of 8 ordered starters from a very limited selection which then took an hour to come out & 1 was forgotten. Mains arrived of which the pie & fish & chips were ok but the 5 Sunday roasts were all cold ,we were the only people in the restaurant so no excuses. Most of the staff including who I presume to be the new managers were outside drinking in the sunshine with no interest in diners, plates weren’t removed from the table either. As a group of 8 we eat out every Sunday & this is definitely the poorest lunch we’ve had in a long time.

We tried this again (1st time we weren't impressed) because it has recently been refurbished and looks lovely. But, it's a shame about everything else. There were 2 other tables occupied when we got there for Sunday lunch. Once they were finished we were left in a very empty restaurant with no atmosphere at all. 4 out of 8 of us had starters, which took an hour to arrive. They weren't busy. No staff wandering around to speak to, we had to go to the bar to let them know that they'd missed 1 of the starters. When the mains eventually arrived, the Sunday lunches were tepid at the most. Again, no staff wandering around to ask if everything was ok and the managers were outside enjoying the sunshine. They seemed to have no interest in customers at all.

No issues with drinks and the food was spot on, the only negative was that it is no longer named as a steakhouse it’s just a Pub & Kitchen, the menu isn’t the same as what you find online since they’ve changed the establishment but still very nice place to go for a meal and drinks!

One star is too many. Bar service waited 20 minutes for someone to serve drinks. The waitress didn’t know how to work the till and find food on it for food order. Meal bland, cheap burgers used more salad than chips. Save you money and go Wetherspoons for a far superior meal and a lot cheaper Overall value for money and service was exceptionally poor. Refit basically apart from booths put in and a lick of paint it’s exactly the same

We tried their pizzas and they are delicious and very good value. There's a variety of toppings to choose from for the 9 inch pizzas and the cost is a brilliant £4.95. Our toppings had a nice amount of cheese on and the pizza base had a very authentic taste and texture. The pizzas were cooked to perfection in the pub's wood-fired oven. You have to try these pizzas folks

Last time I went didn't enjoy but before then the food was very nice

Fabulous Sunday lunch. Marvellous food xxxx

All food was spot on, came out hot, all staff were nice friendly and welcoming, steak were all cooked perfect too, would definitely recommend

Had a fantastic late afternoon meal here today food was delicious both starters and main meals 12oz rump Was very good thanks 👍👍👍👍👍

Staff were very good. But sadly the food let them down had a family meal festival menu food was cold and no taste to it. i had salmon but the source was cold there was a Yorkshire pudding and gravy on same plate with roast potatoes which were also cold. Cheese board was dry sent it back. Not a good experience all told.wont be going again

This is our favourite place to go. The owners are absolutely wonderful and can't do enough for you. The food is out of this world. The service is superb. Lovely ambience. Can't recommend highly enough.

Well, what more can I say. What a fantastic couple that this run this establishment. Paul & Emma were fantastic hosts. Opened the restaurant just for myself and my family (as they are usually closed on a monday), giving up their day off for us. The food was outstanding, cooked perfectly, and compliments to the chef!!. They made our family get together a lovely experience. Would definitely recommend coming here. We will 100% be back. Thank you for a great night

Booked here not knowing it was closed on a Monday. However still received a call to confirm that as a large family table this would be fine to accommodate. I've never been been before but our family live near by and recommended to us. Food was great and the warm feeling from the couple on the night was brilliant to. Thanks again we really enjoyed it

Visited for a 2nd time, not quite the same as our first visit, however it was still a good experience. Very good value for money.

Took my girlfriend out for a romantic meal and then found that the restaurant has an adjoined bar where several classic songs were being murdered. This was very loud and ruined the restaurant atmosphere. Shame as the food was amazing.

Food was spot on, had Sunday roasts 10/10! Great service too. Would definitely recommend to anybody.

Great service from the moment we walked in. Food was really good , plenty of food will be returning very soon.

We booked for a family Christmas meal of 13, we ordered off the festive menu, we sent in our pre order, starters were ok, then the mains came out, the waitress tipped my plate pouring hot gravy all over me, burnt my arm and ruined a brand new dress, ended up going home to get changed by the time we got back, everyone else had finished eating, the rest of the family weren't impressed, my sister is vegetarian, ordered the vegetarian option, it came with pigs in blankets and beef gravy, most of the food was cold, hardly any of the mains were eaten, totally disappointed, ruined our family Christmas meal, we didn't pay for the mains just the starters and drinks, certainly won't be returning.

The food was amazing, the steak just melted in your mouth! Staff were very attentive. All round a great experience

The food was delicious and the service was wonderful. Will definitely be coming again😊

Just had a lovely meal here with the family on a Sunday. Varied menu and good service. Children eat free on a Sunday. Recommended

I can not comment on the food as I have NOT YET enjoyed it and if you take in to consideration how I felt and was treated as a new customer makes me want to book a table for my family. Facilities also well looked after. The only thing I can fault... is the weather. It was raining at the time. Welcome to England

Great place to eat, beautiful food all home cooked and fresh we had drinks starters and mains and couldn't fault anything absolutly beautiful... Staff were very friendly and helpful we got served by a lovely young girl, and also met the owners they all make you feel so welcome We shall defiantly be returning again Thankyou ☺️☺️

Table of 4 ordered at 535 pm got garlic bread at 550pm then waited 50 mins for mains to arrive 2 had fish and chips which was small and very rubbery ,1 had centre cut which was good, I had ribeye cooked medium, it arrived raw and cold in the middle , sent it bk ,5 mins later, same steak arrived with the cut end pieces cooked a little more but the centre still raw and cold , I ate 2 onion rings of the plate and a forkful of potato ( very dry). The manager came over and all she was willing to do was not charge me for a steak that I did not eat ! I asked was she going to give us any drinks etc ( all on soft drinks) and she refused and said she wasn't charging for a meal that wasn't eaten . Disgusting attitude from the manager and no apology given that I was served a raw cold steak , Will certainly never go there again or recommend any person to go there.

Arrived at 6.15pm for a 6.30 booking but the food didn't arrive until 7.30pm, the food was delicious my only criticism was the peppercorn sauce was more like water and the service to slow the staff were very friendly and helpful

Staff are amazing Paul and Emma were extremely professional and helpful. Food was amazing, came from Scotland cannot recommend highly enough. Second time coming first time was not so good but tonight was amazing. One very happy Scotish guy and family.

I visited this amazing steakhouse with the wife and my son tonight me and my partner had the 8oz steakhouse burger with chips and a side of onion rings may I just add this comment bloody amazing my son had a 2 course meal with pudding absolutely amazing food and definitely will be back at some point. The staff were absolutely outstanding , polite, very professional, this steakhouse has entertainment on aswell at weekends with kids being allowed in til 10 I can not fault this restaurant one but Emma and her team are absolutely awesome very welcoming and friendly which is hard to come by at most restaurants this one deserves more than 5 stars absolutely friendly too. Will be back for another meal soon and I will also see you in December 2023 with my 2023 winning solo take care I will see you all soon thanks for your amazing work absolutely incredible.

Great tasting food, Cajun chicken pasta & Cajun chicken with mash and Mediterranean vegetables all nice.

Called here for Sunday lunch..I'm really surprised the pub wasn't packed..food was excellent!!!..nice friendly staff and five empty plates says we were all satisfied..even took a little lunch back for the dog..would definitely call again..and try a steak next time ..

Have been using saracens now for some years and always get the same good service has changed hands recently but the couple who now run saracens are very pleasant and extremely accommodating a group of 23 people all served at the same time speaks volumes for their organisational and cooking skills would recommend a visit to anyone

The staff was rude when we asked her about what one of the stale extras was and (the waiter moaned in front of us. The stake was not properly cooked (raw).and the waffle was like straight from a supper market.

Just had 2 steaks for £20 Friday special.great meal we really enjoyed it definitely recommend go give it ago.

Quick friendly service. Attentive bar staff and delicious food. We will definitely re-visit.

Sunday dinner is the best around 😋

Since ur last visit. It’s changed and food isn’t the same.

When this was first converted it was busy, the food was good. Now when I go the Sunday lunches don't have enough carrots or Yorkshires for everyone. And this was on a quiet day. The steak I had there the time before wasn't cooked right. This place has potential but the reviews don't match the quality of the food unfortunately.

Very tough steak Only 2 tables dining on a Saturday night Silent in there.

Didn't eat here, but the open mic night is really good.

Large family for birthday/retirement meal. Food and service was excellent. Booking this and ordering food was very easy because the staff are amazing. Highly recommend everyone of our meals was excellent. Thank you to all the staff 👏👏👏

Kept on asking every few minutes to order then once they received our order we we never saw them again until the bill arrived the food was acceptable wouldn't go again

Family owned, independent pub that deserves support as they are clearly focused on quality. We visited, in passing, from out of town. Honestly weren’t too sure from first impressions, the sun attracting a crowd out the front, but so glad we did stay to eat. The food was outstanding. Quality rump steak cooked to perfection! The sides were a welcome change with dauphinoise potatoes, black pudding and haggis as options. The black pudding the best we’ve ever tasted, a real thick cut, cooked perfectly crisp and not at all greasy. A nice chilled atmosphere which deserved to be busier (Thursday evening). Excellent service from friendly professional staff. Highly recommend, which does not come often from us. Bravo!

Good quality, well cooked steak. Lovely, friendly staff. Decent value for money. A proper honest non-pretentious meal using quality products.

Fantastic. Great night food was spot on. Highly recommended.

Great pub, dog friendly and quality beer. I am confident the new landlady and partner will make a huge difference....Good luck to them both.

2nd time coming in today 1st was for a steak and it was cooked to perfection exactly how I asked for it to be done. Then came in with the family for a Sunday roast couldn't fault it at all. The new management came to say hello and Emma was so polite and helpful will definitely be coming in again.

came here with my husband for food! absolutely fantastic we cant wait to return next month. well done to all the hard-working staff here!

Steak not up too par for me. Bit expensive for a pub surrounding. Nice pleasent staff

If I could give 10 stars I would amazing food and service traveld from Birmingham will be definitely visiting again soon

10/10 food was lovely 😍 staff were also polite

Second time we've visited on a Sunday evening. The food is lovely. What is disappointing is that each time we've come, half the menu is unavailable. Either order more stock, or don't bother opening on a Sunday. Shame because the food is great.

Would have been 5 stars but no pizzas when we visited.... Food was excellent with great portion sizes, great staff, would definitely visit again!

Great food best steak & chips ever all done to perfection, service, & staff helpful and friendly couldn't have asked for a better meal. Clean light restaurant, nice decor plenty of room we will go again when we visit this area again

Had been recommended to go here, so I had big expectations....but I was really disappointed 😞

Not many people in, food took a long time and appeared like it had been played then reheated in the oven as the mash had skinned over and some of the carrots had burnt, won't be returning.

We have been going to Saracens Head Steak House every month since 2019, but last visited in January 2023 shocked at the prices which they charged 50% more, I only use to order the 7.5oz rump steak which was £10.50 and now you have to pay for a 10oz rumb steak for £18.95 and there's no choice for the smaller steak available anymore I completed understand of living cosy, price but it is not reducular what Saracens made.

Lovely atmosphere and friendly staff. The Chicken Pasta was soooooo good.

Worst steakhouse I've ever been in my life and staff was so rude when I told them my steak wasn't medium rare more like well done..the second steak came out even more cooked than first and all I got was attitude from the staff very disappointed that they don't know how cook a steak properly

Been here a few times now and it's very good. Food is always excellent and reasonably priced.

Been in tonight (Friday) live entertainment on in pub side everyone very friendly staff brilliant can't do enough for you best pub in Stoke! Food was lovely 100% the place to go!

Went for the Mother's Day experience and was shown a make shift table in the converted door hallway 🥴

Excellent, will be returning 👍👏

1st time going on a busy mothers day lunch time.. food was gorgeous, and the staff were great... especially as it was such a young team... would defo go again

Had the wood fired pizzas as a takeaway, best pizza I've had for a long time. We had a steak and blue and a steak and prawn, the steak on the pizza was generous and the prawns were big fat king prawns ,lovely would definitely recommend.

Visited 25th Feb 2023, on entering found a warm welcome from the staff in the lovely casual comfy dining area, considering the place was getting busy and we were a table of 16 diners, we had a top notch experience, everyone's meals came out together, everyone got what they wanted with no ones dishes were missing, the food was exceptional and I take my hat off to the chef for delivering such quality dishes, each and everyone of us were very satisfied with how our steaks and burgers were cooked to perfection, whole night was run to clockwork with wonderful attentive staff and although it was our 1st visit we all agreed it wouldn't be our last. Highly recommended a visit. Big thumbs up.👍

I go to the Saracens quite often, really good atmosphere in a very homely space, the music is always on point and the food is delicious there is a pub side and a restaurant side which means you can have dinner quietly, and then go for drinks right next door. Try the rib eye stake, medium-rare, slightly more on the rare side, it's a winner.

Nice food, good atmosphere and the staff are great

It's rare to find a place with such a tasty food! We loved everything we tried in there, so we are definitely coming back again! 🥰

Love the steaks cooked to perfection 🥰