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4.4

Based on 5.815 opinions finded in 2 websites

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Nº 189 in 722 in Stoke-on-Trent

Nº 23 of 85 British in Stoke-on-Trent

CUSTOMERS TALK ABOUT DISHES WITH..cookedoldchickenporkfishorangepuddingskewerlambbellypaybassbeautifulducksteakmust

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Booked for a table of 9 for Mother’s Day - will not return again as was terrible from start to finish. - Table was booked for 4:30pm and we were sat at 5:20pm. This was due to our table incorrectly given away to another party therefore, had to wait for their table to become available. - Infant in the group was given a high chair that had sick on it, this wasn’t spotted by the member of staff but my sister who went to put my nephew in the chair, had to ask for this to be replaced. - Food didn’t arrive to the table until after 6:30pm, we had to ask for the infants meal to be brought out as he had already waited 2 hours at this point. - Main meals were missing a few sides such as chips and sauces, had to ask for these. - Had to send a sticky toffee pudding back as was cold. - Had to ask 2 times for the infants pudding. We complained at the time, received 2 free round of drinks, the 2 puddings we had issues with were taken off however, given the bill still came to nearly £400 - very expensive for the issues we faced and experience we had, would expect much better for a paragon restaurant as we visit frequently to the chain.

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Sophie bennett . 2025-03-30

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Absolutely brill made the extra effort for my hubby's 45th birthday complimentary drink card and dessert never had this anywhere I've been for special occasions before so yes 10/10 food was delicious 😋 and staff were amazing very attentive keep up that good work 👏

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Carrie Sumnell . 2025-03-30

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Beautiful food, beautiful surroundings wonderful staff my only complaint is had the steak which was lovely but don’t like the fact that I had to pay £5 for chips or potatoes to go with it. Why was it not included in the price?

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Lisa Williams . 2025-03-29

MORE AT Google

Our first visit and we were well impressed! Special thank you to Emily and the staff for accommodating the menu for our kids. That's top notch customer service! Love the decor and vibe here. Best of all, the food. Wow! One of the best fish and chips eaten ever. Well done!

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B11UP . 2025-03-24

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Absolutely lovely place. Everything 5 star service. We have booked our wedding reception at The Orange Tree.

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Karen Rafferty . 2025-03-23

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Amazing Sunday lunch! Can't wait for the next one!

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Donna Simpson . 2025-03-21

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A lovely lunch to celebrate a couple of birthdays together

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Richard Forrester . 2025-03-17

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Service was ok depending on which waiter you got. Food was very average and overpriced. The setting is quite nice though.

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Adrian Wrench . 2025-03-17

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Nice place, but two of our party of 8 had the burgers and they were very overdone and dry. Not great for the price range. Service was really good, and it's a nice atmosphere.

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Tom McLaren . 2025-03-15

MORE AT Google

Food, service, and atmosphere were excellent. Our waiter, Diogo was very friendly, helpful, and professional. In fact all the staff there were friendly and polite. Our Boston rib steak was cooked perfectly by grill chef Dan. We’ll be back!

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Laura H . 2025-03-13

MORE AT TripAdvisor

Amazing food and service. Big cuts are perfectly cooked and the sides options are amazing. Desserts were scrumptious!

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Joshua H . 2025-03-11

MORE AT TripAdvisor

Visited for a joint birthday meal. Food was nice but the service very poor. The waiter even asked if I wanted him to bring my change back after paying…. Surely you shouldn’t ask that question, tips are optional. Perhaps the staff were under staffed. Orange Tree use to be our favourite Paragon but not anymore.

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Jemma . 2025-03-10

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First time visiting was pre Xmas and was amazing for us so we decided to return sometime. Sunday 9th March table booked for 3 , what a total turnaround. We had to prompt staff we were waiting for our mains after waiting patiently, meal came and it was not hot but we were so hungry we started to eat it . The beef was thin and uniform that I was convinced it was cooked from a packet it was that bad , the mash even resembled packet mash fully buttered for taste, little gravy . This meal was definitely cooked hours earlier and heated up . This got mentioned to a staff member who came back to us sheepishly but nothing was done about it . £18 for a roast dinner you would expect better quality and served fresh . Not the staffs fault but nobody even bothered to come over to us to help resolve it. Poor service. Will never return again . I hate how as a customer you pay good money for food and nobody takes responsibility when your not happy . Table 51 bill number 232642 total £76.10

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Sandra Mitchell . 2025-03-10

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Myself and two friends visited the orange tree ( Newcastle under Lyme) on Saturday. We had the bottomless brunch. The table was delayed for 15 minutes. I was assured the 90 minutes of bottomless brunch would start as soon as we had our first drink. The food was great, big portion sizes. Special mention to the staff member Leah. Even tho it was extremely busy she made sure we weren’t ignored and she brought us our drinks promptly. She was professional, very polite and she dealt with the pressures of a busy Saturday night really well. What a great member of staff to have on your team.

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Ruthy026 . 2025-03-10

MORE AT TripAdvisor

Great meal and great service, Emily in particular was great, she explained the menu to us very nicely and even recommended some dishes which really felt like a personal touch, definitely coming back again.

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Amelia M . 2025-03-09

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Was a great welcome and atmosphere great service excellent food and attention to detail, nothing was to much trouble at all and thanks to diogo and andy Marshall for your attention To detail and excellent customer service Totally recommend the new gril plate with the grilled peaches garlic new pots and sautéed chicken liver yummy

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steviem41 . 2025-03-09

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Thought we would try out the new menu and we were very impressed. Some great new dishes. Wish we could have tried them all but there was only 2 of us. Also very impressed with the staff. Although they all seem a bit on the young side, they were very professional and welcoming. Big shout out to Andy who went his normal above and beyond.

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Andy Marshall . 2025-03-08

MORE AT Google

Attended today for the feast & flow menu. The staff were very helpful. I didn't drink but had the mocktails & they were nice. The food was nice too.

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Laura Sian . 2025-03-08

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I’m not keen on the new menu-we much preferred the smaller plates on the previous menu. The large cuts are too expensive. I also think it is poor that when you order a steak, it costs around £10 extra to add fries and a sauce, making an 8oz rib eye steak almost £40. We ordered a rib eye steak medium rare and it was so thin (1cm) it was almost impossible to cook it medium rare. We asked for a replacement which was dealt with excellently by the waiter

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Nick Cunningham . 2025-03-08

MORE AT Google

We had booked a table but it was 20 minutes until we were seated from our booked time. Waited a further 15 minutes until we were asked for our food order. I understand to have an ambiance but we couldn’t see our table or food, it was quite dark. Ordered a table water which took 10minutes which was odd as the bar was literally in front of us and it wasn’t overly busy. The food arrived in good time. The food is a mixed review, it was delicious, everything eaten was cooked and tasted to perfection. The steak was literally just that. My partner ate his steak and I was only a quarter through my meal, having to feed him some of my chips as he was still hungry. Food was delicious, just limited in quantity on certain dishes. Staff were clearly busy and not very attentive to be honest apart from a gentleman who was very happy and polite. A shame as it has a good reputation and as I say, what was eaten was delicious, just let down by some important factors .

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Lau . 2025-03-08

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New menu and amazing really enjoyed the Boston ribeye! Service excellent too

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Tee X . 2025-03-07

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New menu choices are amazing, thanks Andy and the team

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Kenan Brogan . 2025-03-05

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The food is amazing, and I could not fault it. It is very loud in there, though, with the music played at quite a high volume and therefore people talking loudly to compensate. Unfortunately, the service was a little slow, which impacted our experience.

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Geoff Harrison . 2025-03-03

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Went for my mother in laws birthday, food was decent, very few options for vegetarians! The service was appalling, no one in site. Waited 45 minutes for the bill, had to go up to find someone which was not on. Waiter huffing and puffing when asked for a menu. Ordered our food, brother in law came 10 minutes after and ended up getting his food first and nearly finished his food when the rest of the party’s food came. Thought it be better considering, won’t be coming back here again!

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J . 2025-02-23

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My wife and I went with the intention of having a Sunday lunch today 23/2/25 where I asked where the turkey option hqd been removed fron the Sunday lunch menu. I asked a member of staff why the turkey was not there, and I was told that it was a seasonal dish!!!! It's strange that we have had lunch there all year round, where there has been turkey on the menu. I do not like beef, ham or the veg options. I ended up with a burger. Very disappointed with this excuse about the seasonal aspect.

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Mark O'Neill . 2025-02-23

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Food was fantastic, the service was excellent and very attentive. Reasonably priced quality food.

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Liam O'Connor . 2025-02-19

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Lovely place for Sunday lunch on your own or with friends. Not rushed service and food was great.

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Andrew Purshouse . 2025-02-19

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Had lovely meal with my granny. We always choose the Orange Tree. Food was lush, as ever, but a shoutout to the service team is needed. So good. Forthcoming without being overbearing. Happy and polite. Everyone is the same so it’s a culture thing and it’s great! Thanks for a lovely night.

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Carrie T . 2025-02-18

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Extra special thank you to Becky (the Sous Chef) who was helping out extra as Waitress for the Day. My poorly Nan was very pleased with her ‘takeaway’. The place is lovely and the Sunday dinner food was delicious.

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Emma Fenton-Irving . 2025-02-18

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Lovely evening on valentines night, food was really nice.

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Andrew Shenton . 2025-02-15

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This was our first visit to the orange tree & we were very impressed. The staff were professional, friendly & attentive. The resturant was clean, modern & cosy. The food was absolutely amazing. We were so glad we had finally visited, it was so worth it. Could not recommend enough....

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Andrea Paul . 2025-02-13

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My daughter and I have been here a few times now and the food is beautiful. Today was not up to it's usual standard, which was a bit disappointing. We ordered the 4 plates for 20 pounds off the lunch menu. Only a couple of those were quite nice. I have to say though we have eaten here previously and cannot fault it. It won't stop us from calling back. I will say the Crispy Beef Asian salad is the most delicious I've ever had. The staff are really lovely, a young man served us today and he was very friendly. It's always clean and the restaurant itself is lovely, with tasteful decor. Give it a try, you won't be disappointed

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Jennifer Boulton . 2025-02-11

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We came tonight for a family birthday the beef was processed the roasts were hard. The service was terrible we had 3 kids who had to sit for an hour to wait for ice cream, we spoke to the waitress and said usally you serve desert before coffee when questioned we were told its quicker to make coffee than dessert 3 being ice cream. When asking for a conyack coffee the waiter didn't know it was courvoisier was brandy after we drank the coffees the desert turned up and 2 had to be sent back as it was cold I didn't think this was exceptable and it was not a good service

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Wendy Banks . 2025-02-09

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My first time here with some friends after hearing good things. My experience was mediocre unfortunately. Some of the dishes were tasteless and the portion sizes (especially the desserts were very small) which for £7 per portion is not value for money. The service was slow, we chased numerous time for drink etc. £110 for 3 people and a child, so not cheap. I personally won't be going back

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Wayne Gaskell . 2025-02-08

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Brilliant food, nice place, but way too busy and there waiting staff were quite stretched

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John Smallbone . 2025-02-07

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Only stopped for drinks with my daughter

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rednwhitecardie . 2025-01-29

MORE AT Google

Beautiful food and cocktails. Excellent service from Luke

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Ethan Gaming . 2025-01-27

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We tour the country supporting our football team with friends and always look to visit local restaurants as part of our trip. I found this place on TA and everyone in our party was super impressed. The restaurant is a super classy place, the staff are amazingly friendly and attentive and the food is really excellent…probably our best food on the road this season!

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Tony Puffer . 2025-01-25

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Having had the ultimate Xmas day experience in 2023, despite a considerable price increase we decided as a family of 6 to return in 2024. Bill was over £600 but last year was fantastic however this year was extremely disappointing. Greed got the better of a well ran establishment and they decided to over book with multiple services that were not in place last year and it showed! Cold food, staff that were run off their feet, poor quality and completely ruined our Xmas day. Manager approached and admitted it fell short of the usual standards and asked us to email him and he would sort. It's now 20th January and despite 3 emails and a Facebook message we have received nothing! Customer service at its worst. You cannot treat people who have paid substantial sums of money like this. We worked hard all year to be let down and a bad review could have been prevented with an appropriate response. Reputation is everything to a business.

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Natalie . 2025-01-20

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Went for a meal last night 15th of January everything was just perfect thank you to all the staff

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Jacqueline Goom . 2025-01-16

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Nice atmosphere, been a couple of time with work now and they can deal with large tables quite well. Drinks are slow to arrive which can be frustrating and they missed out on a few sales.

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Peter Deacon . 2025-01-15

MORE AT Google

Was served by Leah Sunday afternoon and she really made us feel accommodated and welcomed, big thanks aswell to Andy and Josh and the rest of the team who are always so helpful!

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Johan Armanious . 2025-01-14

MORE AT Google

Excellent venue food and service first class Manager Andy very attentive excellent service From all the staff Josh and India so patient and friendly with my granddaughter. Will definitely be returning

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Angela Marshall . 2025-01-13

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We arrived at The Orange Tree and shown to a table. The waiter was pleasant, he took our drinks order. All four of us had different starters. At least two of them were no where near hot enough. We carried on eating them, as it becomes very uncomfortable complaining. But when our mains were placed on the table, my dinner was stone cold. I explained this to a waitress and she took it away to fix this. The rest of my family carrying on eating whilst I waited. Out it came, the waitress advised me to be careful as the plate was very hot - it was, but again the chicken was still cold. I asked her to feel it, and yes she said it was still cold too. The waiter apologised and offered to remove the price of one of the bottles of wine off the bill. Although it’s a gesture of good will, it doesn’t help the fact that I hadn’t eaten. It’s a total disgrace that this restaurant is serving cold food. It wasn’t even warm after they tried to fix it. Going into restaurants and spending any amount of money to dine and spend precious time with family or friends is completely ruined by serving cold food - it’s just not good enough. I felt extremely embarrassed having to complain, sitting and waiting whilst everyone else was eating. Other customers smirking and listening to every word I was saying - awful. There was also a sommelier, I presume as she served our wine, who was as cold as the food. Maybe needs a refresh in customer service. There wasn’t any toilet roll in the ladies, and the tiled floor in the restaurant was as slippery as the solid ice on the carpark - in and around the disabled spaces. Hideous place.

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Clare J . 2025-01-12

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First time at this Paragon Group venue and won’t be the last. Hadn’t booked in advance but accommodated without a problem on a mid Friday afternoon. Service was very attentive and served freshly cooked food within good time. My son had sea bass linguine and I had a light lunch of breaded scampi. Desserts of cookie dough and brownie were as expected. Lovely venue.

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Joanne W . 2025-01-12

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Well I must admit standards have slipped considerably. We’ve not been in for a while to The Orange Tree and can’t imagine we’ll be rushing back. Sat in bar area. Went up got drinks. Then went up to ask for a menu. Then we went to bar to order food (during this time, bear in mind not one member of staff had approached us). Ordered food and paid for it which ridiculously included a service tip!!! But embarrassed into ‘if you want the tip removing we’ll have to get management’. Food arrived, all lovely. Got ourselves another drink. Wanted half a Neck Oil. Husband queried price as he’d paid but it was £6.50. Server realised so ended up with 2 halves which I did not want! Gave up waiting for someone to clear the dishes from our table so we did this ourselves and put them on another table. There were 4 people in next to us (2 couples who were obviously regulars) as whilst sat there 4 members of staff came chatting to them, looking through holiday photos with complete disregard to any other customers!

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Claire A . 2025-01-11

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We called in here on a whim for dinner, having not been for some time (due to being fairly unimpressed last time). It seems that not a lot has changed, in fact, perhaps it's a little worse this time around. The problem is that the food quality doesn't really match the pricing, and I can't help but feel there's a level of pretentiousness in their offering. Starters came - nothing spectacular, and sadly only luke-warm, but otherwise perfectly fine. The mains courses were also fine, although sadly, my partners meal arrived cold. The staff were quick to return it to the kitchen and after 5 minutes, it returned from the kitchen on a hot plate, but sadly the food was still cold. The management refunded this meal, and took the price of a bottle of wine off the bill, which was appreciated, but sadly still doesn't make up for one of the party not being fed. Unfortunately, we probably won't return here - there's other restaurants in the area with comparable pricing that deliver a much better product. The Orange Tree simply doesn't live up to expectations.

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Chris B . 2025-01-09

MORE AT TripAdvisor

Looked at the lunch menu online and booked. Arrived at the restaurant to be told that this hasn’t started yet when it’s clearly displayed as an option on the website. I was told by the waitress that most of the items were available to order on the main menu but upon looking they were double the price. False advertising from the company. If we would have known, we would have gone elsewhere! Absolutely ridiculous.

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Kut Jodiyawalla . 2025-01-04

MORE AT Google

Had a lovely family meal. Food was brilliant, the staff were amazing and polite, shout out to Fiona and Emily, they were so good with our daughter to! I would recommend the orange tree to anyone

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Steven N . 2025-01-04

MORE AT TripAdvisor

The paragon restaurants are all amazing and this one doesn't disappoint. The service was a little long but it was a very busy Christmas time and exceptable

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Matthew Bird . 2025-01-01

MORE AT Google

Awesome evening. We visited during the Christmas festive period. Food was spot on. Harry and Luke were amazing as always !

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Rupee B . 2024-12-30

MORE AT TripAdvisor

It tried, but fell short. Front of house staff at their other venue Willow [Trentham Gardens] could teach them a thing or two

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Michael Goodwin . 2024-12-29

MORE AT Google

Service, food and atmosphere was impeccable

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Daz Bren . 2024-12-29

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First visit for some time with a group of friends. Pleasant evening, good food and friendly service. Some items on the menu were not available but overall everyone was happy with their choices. Quickly served with a smile.

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Nigel Halliday . 2024-12-24

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Excellent food. Great staff and very nice Christmas 🎄 surroundings

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Karen Lazenby . 2024-12-23

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A great experience all round, lovely atmosphere, great drinks. Wonderful to see a strong hand at the helm in Andy who's running a fantastic venue.

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Ben Grant . 2024-12-22

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Visited for breakfast. Quality was okay, quantity was lacking. Smallest portion of beans I've ever seen - pathetic. Served tea in dishes still wet with dirty dishwater that we had to wipe off ourselves. Sneaking a service charge on at the end leaves a bad taste in the mouth. Obvious focus on looking good rather than doing good. Won't be back.

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Christopher Hicks . 2024-12-16

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First visit here, was surprised to see the restaurant bursting at the seams for a Thursday evening. Our table was booked for 7pm, but we had to wait half an hour. The bar area gets packed very quickly so it can be a bit awkward having to squeeze to let people past. However the service was friendly and prompt despite how busy the place was. It is probably sink or swim for workers here and they certainly deal with it well. The two courses for £22 is decent value, the chicken tenders were excellent. The burger for a main was pink in the middle (perfect), with a nice cheese sauce and bacon on. My only complaint was it was a little over salty, but the burger size was decent. The onion rings as a side are huge, you only need a portion to share really. This is the first pub I've been in serving the new version of Moretti with the salt in, which is a very smooth pint, but pricey at £6.50. They do have Heineken 0% on draft which is £5, always nice to have a zero beer on draft. The ambience is nice but it can get loud especially I imagine being close to Christmas. The decorations looked great and it had a cosy feeling. Another excellent Paragon venue!

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Rob Rymond . 2024-12-12

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Despite being really busy I think the staff handle the volume of people really well. Food and drinks excellent, staff work really well as a team so there r no delays. It's not until you look around and see so many people that you realise how busy this restaurant gets. Great team work, service with a smile and hats off to the kitchen staff for constantly turning out great high quality food

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Louise Parks . 2024-12-11

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Had a great afternoon Christmas lunch at the Orange Tree with family and friends, fantastic service by Talia who really was on the ball and really made our lunch fabulous.

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Alan King . 2024-12-08

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A mixed review… service and quality of food was amazing! However, really not very good with allergies. Once I’d added my allergies to the filter I ordered and was told that the filter does not include cross contamination (use of the fryer) which included most the items on the filter. Therefore I was left with a selection of things that I wouldn’t have chosen. That being the said, the food we received was excellent and the service from the FOH team was great!

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Kei . 2024-12-08

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Booked feast and flow for a staff Christmas party. We had booked 3.30pm. We were warned that the table was running late - however we were still waiting at 4.15. others around us were offered complimentary drinks due to the wait. We weren't. We did complain and were offered them but unfortunately they did not arrive. We thought they may be on the table when we were called in 50 mins late.. they weren't . We were 2 hours in total. Had to ask a couple of times for drinks . In that 2 hours some people on our table only received 2 drinks. We did not get our desserts as some of us gave up waiting after 40 minutes. There were queues everywhere. Most of the main courses were fried so very little choice as far as dietary requirements, We were told there was an issue at another paragon restaurant and that had impacted on service. We had all looked forward to this but it did not live up to expectations. We received a discount but it did not excuse the poor service and complete let down that was our Christmas party.

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Veronica Spencer . 2024-12-07

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My first time here and we were treated exceptionally well. The food was beyond all my expectations, especially as it was such great value for money with the 2 courses for £22. I got the Soup of the Day which was Tomato and Gochujang (amazing) but the star of the show for me was the Crispy Shredded Beef Salad. I cannot recommend this enough. I will be coming back for that alone. Fantastic experience and wonderful atmosphere with the star lights in the tall windows.

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Loz Yarrow . 2024-12-06

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Food was great but the hot food was served on warm plates. Everything else very good indeed.

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Michael Squire . 2024-11-30

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Unbelievable service this evening thanks to Josh And Kayahx phenomenal serivce folks x

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Joshua Hammond . 2024-11-28

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Visited the orange tree newcastle for some drinks with friends, bar staff were all lovely, especially Josh and Pacha. Thank you for a great night

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holly cotton . 2024-11-27

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Honestly it’s too easy to write a negative review these days, Josh on the bar at the orange tree, talk about genuine service with a smile, outstanding service couldn’t offer more. So helpful and friendly. Can’t wait to come back. Thanks so much for a fabulous evening.

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Jade Allman . 2024-11-27

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Josh on the provided amazing service! Top guy

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William Morris . 2024-11-27

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Visited for a working lunch and both the food and service were exceptional. Kayah was amazing, very friendly and looked after our every need. Food was top tier, compliments to the chefs 🧑‍🍳

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chloe evans . 2024-11-27

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Originally only popped into the orange tree for a coffee with an old friend but stayed for food in the bar area. The team were very lovely and very attentive, especially Josh (I think) behind the bar. Thank you!

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Chlowww Bowww . 2024-11-27

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Highly recommend it, service and food excellent

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Gary Brazier . 2024-11-26

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The orange tree had an exceptionally orange hue, which is rare as most are red, and the grill was very hot. 5 Stars.

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Jamie . 2024-11-24

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Excellent,I enjoy value for money pub food, the orange tree is definitely not pub food and the venue and ambience is worth the extra cost if you are treating someone. Service tonight was probably the best I can remember ,my favourite restaurants are millar & carter but the service tonight at orange tree was a lot better than that at millar & carter

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geoff a . 2024-11-23

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The service was very good and the food was so delicious it's worth 5*+

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Nigel Morris . 2024-11-19

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Our waitress Ella was so friendly, such a lovely girl. The restaurant was immaculate and very tastefully decorated for Christmas, it looked beautiful. The food was amazing! I would definitely return if I was in the area again.

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Alex Carroll . 2024-11-17

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Had the 2 for 22 set lunch. The butter milk chicken was the favorite, everything else was just ok for the price, restaurant was very nice

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Steven Tai . 2024-11-13

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Excellent evening for my sons Graduation meal :-)

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Kieran . 2024-11-13

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I booked this place last minute and it was the best decision I have made. The orange tree is a lovely place and the waiter Harry was so accommodating. He is an incredible member of your team. The food was beautiful, I have the chicken skewer and it was cooked so well and tasty. I came here after my graduation and was greeted with a glass of champagne and a card from the team. Beautiful place to go, can’t recommend it enough.

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Ellie Hayward . 2024-11-13

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Absolutely beautiful!! Will definitely be back service was very quick food delish 😋 couldn't fault it 👌

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Maria Currie . 2024-11-12

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Food was amazing, though a little too pricy. Service was a little too slow. Nice place either way.

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Drew Gilchrist-Dick . 2024-11-11

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Lovely waitress and great service but shocking size portions 2 for £22. Shameful rip off - won’t be rushing back .

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claire lowndes . 2024-11-08

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A brilliant restaurant that I would heartily recommend for a night of dining out, the staff were very pleasant and accommodating and the food was to dine for. A big thankyou to Leah and the rest of the staff fir making my partner's birthday meal special.

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Phantom Plays . 2024-11-07

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We were a large party booking, originally booked for 35 but reduced to 30, our party booking was split over 2 tables but this was not an issue we were advised of this at booking and we had explained we had 10 teenagers so they would go at one table with the other 20 at the other, so it was perfect set up for us. When we made the booking we were asked for a deposit of £10 per person due to being a party booking over 10, this was not an issue, completely understandable and we paid this happily, we were also advised we would need to pre order and provided with a pre order form which had to be back 7 days prior to our visit, again not an issue and we happily provided this. We are all from Scotland and a few people were delayed in travel due to traffic, so on the evening of our booking when we were aware a few people would be later we contacted the restaurant to advise that some would be late, as we had pre booked the food and it confirmed first course would be served 15mins after arrival time so we didn't want to mess them about. The gentleman that answered our call said this was completely fine to move booking to 1830, we did offer for some of the party to arrive at 1800 to keep the tables but we were informed that wasn't necessary and 1830 was fine for arrival. When we arrived we were thought the overall look of the place was lovely, it was bright, welcoming and cosy. The area / seating we were given was perfect. The food was fantastic very well presented and lovely flavorings. As I mentioned we had pre ordered, I personally had the list and we advised of where each course was to go which helped the girls serving us, the girls serving were very friendly and polite. The service of the meals was not fast or slow, it was at a perfect time to allow for drinks orders, food digestion etc. There was a bit of confusion with one dessert, we thought it was one too many, we then quickly noticed it wasn't but the girl we spoke to was confused over this so after waiting 15 mins we had to ask again, not an issue just a bit of confusion there. At 2030, just after the desserts had been served and some of the adults were looking at the cocktail menu deciding what to order, one of the girls serving us came over to the table and spoke with me, she advised she had been sent over by the manager to advise we had expired our time for the table and they needed it back as they had the next guests waiting. Surprised by this I advised her we had never been told we had a time slot and that 2hrs was not enough time for 30 people and 3 courses, even if you counted the 6-6.30 that was still only 2.5hrs for a large party. I explained people were still eating and that we were just about to order cocktails, she asked how long we'd need and I said 30mins minimum. The manager was obviously unhappy with this, he approached another member of our party telling them our time was up, in view of this we advised those still eating and one person just served their dessert (due to the confusion) they would need to hurry up and we didn't manage to order the cocktails which saved us at least £150. As people were trying to finish the staff were clearing up around us taking glasses away containing drinks that people were still drinking etc, it really did leave a bitter taste after such a great meal to be rushed out the door like that. I have since checked all the confirmation we were sent and no where on any of the confirmation does it advise a time limit for the booking or that we had to be out by a certain time as you needed the tables back, had we been told this we would've been more prepared or even considered booking somewhere else but to be rushed out like that and have glasses cleared when people were still drinking out of them and people still finishing meals was not a great end to the evening. Staff looked embarrassed at having to behalf in this manner, poor from management.

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Sistersister123 . 2024-11-04

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Thank you to the staff, who took care of me, when I was not so well. Despite not feeling well, the evening prior was perfect, excellent service, the food was delicious and the staff are so attentive and welcoming. Will definitely visit again.

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Deborah K . 2024-11-04

MORE AT TripAdvisor

Leah was very nice to us on our friend's birthday. Happy birthday to Leah herself for next week! The food is nice and the atmosphere is lively. Good for any kind of occasion.

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Craig . 2024-11-02

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Myself and my husband visited this evening for the first time. Wow what a delight. The 3 courses were one of the best meals I have ever had. The food was exceptional. A great atmosphere, attentive staff, a fantastic night all round. We will definitely be returning.

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Natalie A . 2024-11-02

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Beautifully decorated and atmospheric bar and restaurant. Also have baby changing facilities which was really helpful. Very accommodating of the pram as well with no booking. Would recommend booking a peak times as very popular

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tara bowles . 2024-10-27

MORE AT Google

The waitress was excellent in her demeanour and attentiveness

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Ian Thompson . 2024-10-24

MORE AT Google

Driven past many times so thought I'd try and so glad I did! Booked for Sunday lunch, probably one of the best Sunday lunches I've ever had out. Had 3 courses which was worth every penny. The food was so fresh and full of flavour, presentation was beautiful, full credits to the chefs. Can highly recommend the Toffee Apple Crumble too for dessert, it was heaven, portions were just right too.The restaurant interior is beautiful, very airy and not cramped too even though it was pretty busy. The staff were wonderful, sadly I didn't get our waitresses name but she was fantastic, so friendly and happy. Can't wait to go back, even though I'm in Stafford this is definitely going to be my new go to restaurant. Try it, you won't be disappointed!

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P B . 2024-10-17

MORE AT Google

A realy great find staff are excellent food great

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Les Lakin . 2024-10-15

MORE AT Google

Overall good service and atmosphere however not enough veg options.

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Savi Kataria . 2024-10-09

MORE AT Google

Good food and service. Only problem was some food from a dirty plate was inadvertently spilt on my shirt whilst dishes were being cleared from the table which unfortunately has spoiled the shirt.

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Richard Williamson . 2024-10-07

MORE AT Google

Dropped in for coffee one day very nice place. Looks a great place for lunch

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chris hughes . 2024-10-03

MORE AT Google

Went for my first Marriage anniversary and we totally loved the experience, the staff members were at hand to make our experience pleasant, the food was really good, i loved the drink as well. We'd definitely be going back some more for special moments.

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Onyenso Caleb . 2024-09-30

MORE AT Google

Totally took a chance on the Orange Grill and was blown away by the service from the time we stepped through the door right until we left! Staff were very friendly and inviting, shared knowledge of different dishes (I couldn’t decide ) Also ordered a cocktail from a huge choice drinks menu and it was beautifully delicious 🍹 Starter and Main course were superb and well executed, kitchen staff I commend you with a deserving 5 stars !! The ambient lighting and relaxed vibe (even though it was busy) was just perfect. Staff looked very smart in their uniforms and were approachable and professional at the same time. Will definitely return.

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R Griffiths . 2024-09-21

MORE AT Google

I don’t like how they put a service charge on. It should be up to you weather or not you give them a tip. Yes it does say you can take it off. But they should let you know maybe verbally would be better

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Naomi Harrison . 2024-09-21

MORE AT Google

Although the food what I had was very nice, I was very disappointed at the non existent veggie and vegan choices. There wasn't any veggie choice at all on the 2 courses for £22 and there was only 2 options on the main menu a burger and aubergine dish. I think that is pretty lame in this day in age, where there should be a lot more selection. This menu should have way more choice for vegetarians and vegans. For this reason, I won't be visiting again.

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K H . 2024-09-20

MORE AT Google

1st visit to this restaurant for me (someone who's fussy about food quality) and a massive thumbs up. The meals were delicious and served in a timely manner by friendly staff who were more than happy to help with any queries. The atmosphere was pleasant and everyone seemed to be enjoying themselves. Prices were mid range but the quality of the food was 5*. We'll worth a visit whether it be with friends or family.... give it a try. You won't regret it!

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Ade Smith . 2024-09-12

MORE AT Google

I'm going to give it 5*because of the response of the staff and manager. The Sunday roast was very nice and enjoyable. However the broccoli was cold , the mint sauce tray dirty underneath and £5.50 for the pigs in blankets was too expensive for only 4. But management sorted it all out professionally and we appreciated that. Hopefully next time things will be better because we will definitely go again and try something else from the menu.

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Graham Hertz . 2024-09-11

MORE AT Google

Excellent for family occasions also couples Always book as very busy Great choice of food if you like food with a twist staff very good. You can also just use the bar/lounge for a drink price wise mid range upwards

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Jool . 2024-09-05

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