Based on 137 opinions finded in 1 websites
Opinions
Been here a few times now. The cafe is normally busy and there is seating outside on a nice day. Order at the counter and the food/drinks are served to your table. A variety of sandwiches and cakes available. Clean and tidy premises and staff are always welcoming and a quick turn around on serving your food/drinks.
Dcpfc . 2024-10-16
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Lovely spot. Welcoming staff - sandwiches and tea, coffee and cake top notch. Simple sandwiches - fresh bread and ingredients - the best egg sandwich we have had in 30 years! Thank you ..
Anne W . 2024-10-11
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I visited here with my son. The cafe was busy but we were greeted with smiles. Managed to get a table. We are quite fussy so liked the fact the sandwiches were traditional and if needed we could ask for items to be removed. We chose the local ham and cheddar sandwich which was plated up lovely with fresh salad and coleslaw. The staff were polite and the food scrumptious . We will be returning in future.
Karen C . 2024-07-24
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We had to ask for the previous used china to be removed , the outside table was not cleaned for us. The salad served was awful half tomato limp old lettuce leaves. The staff worn no aprons just their everyday clothes . which is not a good look when serving food as a business. Considering the amount of overseas visitors to Sandwich this place should be catered for in a more professional manner.
June D . 2024-07-23
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A real gem, freshly made prawn sandwich was delicious and so filling. The selection of homemade cakes, made it difficult to choose but our choice was spot on. Prices were good too. Service with smile. We will be back.
dawntilldusk . 2024-07-22
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The soft serve ice cream was delicious. I love it.it came with a chocolate flake. The food in the window looked yummy. I would recommend it.
ThatSlayTraveller . 2024-07-21
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We were visiting Sandwich for the weekend and came here for lunch.Ihad the jacket potato with cheese and my husband had the cheese sandwich ,all served with salad,very nice.
hilary d . 2024-03-17
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New Year, new reduction in portion sizes and price increase. Am a local and visit this shop regularly but New Year brings portion sizes and garnish decrease in size plus suspected price increase. Shame.
Margaret O . 2024-01-07
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Great stop for light bites and homemade cakes. Lunch menu is fairly small but everything was nicely prepared and presented. Quick and friendly service. We took away homemade cakes for our bike ride in the afternoon - a lovely treat to keep our strength up later on. A hearty bread pudding and almond and cherry cake. Highly recommended!
Bill . 2023-09-18
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We were welcomed wonderfully warmly and made to feel that nothing was too much trouble - we would return in a heartbeat! The food was attractively presented and absolutely delicious. Full credit to all members of staff and particularly in the kitchen.
Margaret B . 2023-07-05
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Came in last month with my family and had a range of sandwiches and jacket potatoes. Plenty of choice for sandwiches that all came with a really delicious homemade coleslaw along with salad. Staff were helpful and friendly. Will definitely be coming back when I’m next in sandwich
Becky c . 2023-05-08
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Very poor Jacket potato very small . Prawns small amount in all the serving of salad and coleslaw very poor Would not return again
Margaret D . 2023-05-03
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Ci siamo fermati per un ristoro pomeridiano in questa piccola caffetteria nella piazza principale di Sandwich... Ottima la torta e gli scones con crema e marmellata, gentile la ragazza che ci ha servito.
walthervonder . 2022-09-15
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You'd expect something special from The Sandwich Shop in Sandwich. We were disappointed on several levels. The sandwich was okay, but nothing to write home about and the scones, although perfect, cam without enough cream - cheapskate.
John V . 2022-08-25
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Staff were not friendly welcoming or polite. No greeting with a smile and very stern in their approach to serving. Sandwich was okay, cakes were very dry and the service wasn’t the best. We sat outside in the sunshine thank goodness
Mcflymartie . 2022-07-26
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I often visit here and love their latte. Very reasonably priced and welcome feel. I generally go alone and sit outside so that I can watch the world go by.
C311DLjoyk . 2022-06-23
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We felt a sandwich in Sandwich from the The Sandwich Shop ought to be a feature of our visit but unfortunately we can’t give a positive review. It may just have been an ‘off day’ for the lady serving us who was clearly busy but even so we came away wishing we had tried somewhere else instead. Firstly the ‘vegetarian options’ are very limited - cheese and pickle or egg mayo being the only options. Nothing for vegans I’m afraid. My cheese sandwich had dried bread (probably from sitting unwrapped in the kitchen waiting to be used) with a far from generous filling unable to detract from the dryness. My husbands egg mayo was a bit more successful. Our pot of tea for 2 provided one small cup each and when I asked for a top up of water had about an inch put in which barely coloured the milk for an attempted second cup. I do hope other people have better experiences!
714katya . 2021-10-29
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After our walk from Sandwich-to-Sandwich Bay and back we were looking for a place to get a drink and a piece of cake and we came across the Sandwich Shop, we sat outside and waited to be served. Nice cups of tea and coffee with a good choice of tasty cakes.
Peter R . 2021-09-28
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Stopped here one lunchtime with the family while caravanning locally for a quick snack, we had various sandwiches and jacket potato's which were really nice and well worth the money.
janey150 . 2021-08-29
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I visited here after getting lost trying to reach another location. A bit of a shame but it is what it is. I asked to sit down and eat and the lady behind the counter was very kind and accommodating, and explained all the options on offer. I was really impressed to see there was gluten free bread and cake on offer at no extra charge. I ordered a really nice farmhouse special sandwich and a hot chocolate, which were both delicious. I would definitely recommend this establishment and I look forward to returning in the near future.
Hollieeee . 2021-08-21
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A pretty average place. An excellent location in the square, & good views from the window. Food not terrible, but nothing actually good about it. Coffee weak. They need to up their game. There’s a lot better than this nearby, & nothing to make you want to visit this place a second time. Unless you really like mediocrity.
Ernest_Vernall . 2021-08-15
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It felt special ordering a sandwich in Sandwich. Usual protocol with hand sanitizer and face masks. Due to the face masks, the waitress misheard my husbands order, so he got a ham sandwich instead of tuna- she offered to re-make but he ate it anyway! It was simple and tasty. Clean, and toilets out the back.
joreviews26 . 2020-09-28
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We took a table inside, just as well as it rained a few minutes later. The tables were all distanced OK and sanitiser was available as you come in. The food came promptly and we had scrambled eggs on granary toast with salmon. Very tasty and filled a hole!! The place is by the main square so easy to see. There were tables outside too which helps and we had seen them in use earlier when the weather was OK.
Paul G . 2020-08-29
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Many times in Sandwich but our first visit to this cafe as a result of the 'eat out' offer. Took advantage of the sunshine and sat outside people-watching after a brief wait for the table and chairs to be thoroughly sanitized. Pleasant, efficient service. Toastie and baked potato, both with salad garnish, were delicious as were the slices of cake to follow. The latte was perfect and unusually for a cafe, piping- hot.
Vairey . 2020-08-22
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My husband and I have had lunch here on several occasions. The sandwiches are made fresh to order with good quality bread and fillings. I really like the Earl of sandwich which has beef and horseradish as its fillings. You can sit out side too. Staff are always friendly. Good place for a sandwich.
310emmac . 2020-08-11
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After reading the last review I feel I need to come on and defend this lovely coffee shop! The staff are so friendly and always so happy to have a chat. The sandwiches are delicious and all the home made cakes and so fresh! Fantastic little cafe in the centre of town. Wouldn’t recommend anywhere else!
Jade26000 . 2020-03-06
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Poor customer service. Order and at before being served yet wait at counter being ignored whilst working on some other order. It’s almost as if your a distraction and an inconvenience to them. Rarely does one come across such a place where you feel sorry to be a customer. I noted the reaction of staff to folks trying to engage and be complimentary only to be met with a short recognition and a back as staff walked away almost too uninterested or ‘busy’ to listen properly. Not so for a local young chap who got drooling service and unparalleled attention by staff on duty. Such a shame in great location. Sandwiches overpriced.
muchado55 . 2020-03-02
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We visited the sandwich shop during half term. The children are fussy eaters, but the staff adapted the order to suit them. Brilliant value for money and happy staff What more could you want
mouse8080 . 2020-02-20
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We had lunch today. Sat outside in the sun. Great service and lovely lunch. My husband loved-the Salmon Cream Cheese and Cucumber. I had scrambled eggs and beans with toast. Will definitely return.
susane501 . 2019-09-10
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We visited Sandwich on a busy Saturday afternoon in August. The shop was quite busy and whilst the person taking the orders at the till was very slow (think she might have been training), once we ordered it only took about 10 minutes to get our food. There is a good choice of fillings and the sandwichs were delicious. Very fresh bread and fillings. The small side salad which comes with the order actually tasted lovely - clearly local produce. The coffee and tea were high quality. The staff are nice but need to get a bit slicker. Really worth a visit if you fancy a nice (none packaged) sandwich.
fm0072018 . 2019-08-24
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Great sandwiches and a lovely cup of coffee. Nice to sit outside in the sunshine, although the shiny table probably needed a table cloth!
DannyTabletennis . 2019-08-07
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Yesterday I came here with my Aunty we had a lovely time the cream tea was 10/10 and the beef sandwich was amazing which came with a great coleslaw. The staff were great will definitely be visiting again!
Rachelbeddus . 2019-08-06
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They do a good variety of sandwiches also homemade cakes and scones, jacket potatoes. There are plenty of outside tables to make the most of the sun, or inside to cool off.
dbeckhamEssex . 2019-08-01
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Asked for straws to go with our drinks, straws hand to me by the drinking end, when I asked to select my own straws, was told I was being rude! To which I responded you have been handling money, opened a cupboard and now you want me to put my mouth where your fingers have been. Continued to say things to me when I wasn’t in the shop!No need for rudeness.
nats1968 . 2019-07-06
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Nice outside tables on the Guildhall forecourt. Good selection of cakes and sandwiches, clean, bright and friendly. Recommend
Dealight . 2019-06-04
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first place we went in on arrival to Sandwich, food was really nice, a good menu selection. Cosy seating but also seats outside.
Gary J . 2019-06-04
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Visited during the 40s weekend and it was lovely to see the shop and staff had entered into the spirit, unless that's normal dress for them!
Toheem . 2019-05-07
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decent food, decent service, decent price, decent location altogether decent. Would recommend if you're looking for a quick bite.
savylukas . 2019-04-30
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This appropriately named sandwich shop makes sandwiches that are very good indeed. The restaurant was bright and and the staff were friendly and efficient.
Orangefarm . 2019-03-18
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Tea, coffee and light lunches in the main square, inside and outside seating. Friendly service and a good atmosphere
Dealight . 2019-03-04
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Came in for a takeaway bacon baguette to be told they don’t serve hot food. strange, as i saw a board explaining hot food and they serve toasted sandwiches...
FoodieJX . 2019-02-05
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lovely cake and scones, coffee and tea, friendly and welcoming staff. Nice position on cattle market, very central
Alison H . 2018-12-01
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Its good that you can sit in or outside the shop. The food and drinks seem overpriced. Two slices of toast for £2.00, I was not prepared to buy. A friend had a slice of cake for £2.40 but it was rather a thin slice. Probably would not go there again.
Susan B . 2018-10-14
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The Sandwich Shop was very good for a snack lunch and well situated in the town centre. Our party was of ten persons and did call the week before our visit to book, but on arrival the staff knew nothing of our booking and advised they never take bookings, a mistery. It was a glorious day and were not busy so they said we could sit outside and pull all the tables together, which we did ourselves !!!
haroldhenley . 2018-09-16
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Lovely little place to stop for a snack. The scrambled egg and smoked salmon was lovely. However place need a bit of a spruce up, painted chairs looking a bit tired.
Cath6310 . 2018-09-07
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"Let's have a sandwich at the sandwich shop in Sandwich!" thousands of visitors to Kent must have said. With that kind of name recognition actually knowing how to make a sandwich is hardly necessary. We waited 40 minutes for our order for four toasted and four untoasted sandwiches, because "we only have one toaster and it only toasts one sandwich at a time". Mine at home does two. When I expressed doubt that the wafer-thin plasticy-textured plasticy-tasting slices in my "earl of sandwich" were beef, the waitress brought out the plastic packet they came from to prove it. Give this one a miss.
Gareth W . 2018-08-19
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Io e il mio compagno ci siamo fermati qui per uno spuntino all'ora di pranzo. Buoni sandwich ben farciti con ingredienti freschi, nel menu ci sono anche piatti caldi come toast farciti e jacket potato.
ValeAleBert . 2018-08-16
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We stopped here just to have a sandwich in sandwich. We ordered a pot of tea for two & a couple of sandwiches. Our dog sat with us at a table outside overlooking the square. The staff were very helpful & the sandwiches were tasty.
G7846YKrobm . 2018-07-30
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clean. neat tidy. seating inside and outside. smart menu.overlooking the main Market place. food v good. service friendly v good. nice place
alan p . 2018-07-01
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Had lunch with a friend in this lovely little gem of a shop, food was excellent, fantastic value and served with a smile.Neill certainly visit again.
Vanda C . 2018-05-15
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Just visited the Sandwich Shop in Sandwich, Kent as part of the Salute to the 40's weekend and had the best cream tea that i have ever tasted with homemade scones and homemade jam. Staff are really friendly and a great place for a tea break stop.
Mick C . 2018-05-06
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I visited this cafe when it first opened so was willing to return today. Instantly put off by menus that had faded and run inside curling laminate, very poor selection offered. We weren't acknowledged when we came in. Ordered drinks instead of the lunch we had hoped for - my hot chocolate was served in a mug which should have been put in the bin. When we stood up to leave, we discovered that the seat cushions obviously hadn't been cleaned recently because the dimples were crammed with muck and dust.
mackeroons . 2018-04-17
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I had promised to provide a tray of sandwiches for a lunchtime meeting. That morning things happened and I ran out of time, so dashed into The Sandwich Shop who made THE most delicious tray of well presented sandwiches on the spit with different fillings on mixed breads and at a very reasonable cost! They went down an absolute treat with the guests, and no, tho they were very good indeed I did not lie by laying claim to making them myself!
Jan C . 2018-04-11
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Visited this lovely shop again, I'm always tempted while in sandwich, it was the same high standard as usual, not very busy but I think that's down to the weather and a Sunday, can't understand the review about the spam though because as far as I know they don't sell it.
susG1881EC . 2018-04-01
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Had a delivery to work.Spam and Egg butty was cold.Only had 1 thin slice of spam in in a flat teacake.Charged a discusting £3.Dont go there!!
Navigate216215 . 2018-03-30
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I had a lovely roast beef sandwich, cheese add coleslaw sandwich on granary bread. Absolutely delicious and cannot fault that particular sandwich. Another time a friend and myself ordered a ham and cheese sandwich which while okay could have had a little more ham in it. The staff are always polite and friendly and I would recommend The Sandwich Shop..
KateTravels_11 . 2018-03-22
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Great cakes and sandwiches. Used to be the Local Police Station, but they moved out so we could eat sandwiches and cakes. Good service all round
robertsmrsbrendar . 2018-03-03
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The Sandwich Shop is opposite the museum and is a friendly and comfortable place to stop. Lunch was an outstanding cheese scone and an egg mayonnaise sandwich - with a slice of coffee and walnut cake to follow. All very moreish.
A L . 2018-02-18
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Really nice spot for lunch. Quiet and romantic. Really nice waitresses. Would highly recommend it and would come back for for sure.
Eezyla_VB . 2017-10-28
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This little cafe, with tables outside overlooking the Guildhall market place, is a pleasant enough space to spend a while,...
WorldVoyagerDorset . 2017-10-21
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Visit here regularly and always good, lovely sandwiches and coffees, friendly staff, what's not to like!
Jane S . 2017-10-12
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Came here last week for a quick visit to sandwich, lovely view sat outside of the old buildings. We had...
Rebecca C . 2017-09-12
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Visited this sandwich shop twice on our recent visit to the area, it was so lovely the first time we...
Colinbuttonowl . 2017-09-02
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An independent run shop. Good prices for food and drink. Food freshly prepared. The only problem is it's a small...
MummaBear70 . 2017-08-10
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Paramos para tomar un café y hacer trabajo de preparación para una reunión.
Dave R . 2017-07-28
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Made a visit to this cafe in May, sat outside, very nice food and staff. Went back today as In the area, sat outside with my husband and our well behaved dog. Ordered sandwiches, tea and coffee. As our drinks and food came it started to rain. "Can we please come inside?" I asked, no dogs allowed I was told, reason being not enough room, there were empty tables at the time. "Oh, not dog friendly then" I said, to which she replied "I hate it when people say that." I said lots of cafes now welcome well behaved dogs, to which she replied, "It's a new thing", I saw no point in continuing the conversation, as I was amazed at her attitude. Hasten to add we will not be going there again.
Louisboysmum . 2017-07-28
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Un pequeño gran tienda de bocadillos. El personal era amable y el té era agradable y la comida buena. Nos sentamos para ver el mundo pasar.
Sally_Steve_W . 2017-07-28
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Con vistas a la Guildhall, un encantador y pintoresco tienda de té. Sin Gluten tartas gratis para la venta y menú a un precio muy razonable
KT81KAH . 2017-07-25
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Esta fue mi primera visita a la tienda de sandwiches y qué descubrimiento precioso!
thevillanchris . 2017-07-12
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Situated right in the center of town this is an ideal place to have a snack and a sit down and people watch. Service very friendly and there is a good selection of cakes and snacks.If you pick a warm day recommend sitting outside and enjoying a relaxing break.
Cambsmusiclover . 2017-07-04
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Visited around lunch time for a tea and sandwich, they were quite busy but service was fairly quick, sandwiches were good but not cheap. A nice place to sit in fine weather as it's opposite the Guildhall.
crushertim . 2017-06-23
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The sandwiches are succulent and tasty, the coffee and tea top notch and there is seating in the Guildhall Square too.
tonytaleweaver . 2017-06-20
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Lack of staff, lack of basic manners, massively overpriced, cheap ingredients, no offer of condiments, tried to charge me twice, half hour wait for my order. Won't be spending my hard earned there again!
Caroline B . 2017-06-14
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Overlooking the Guildhall tea, coffee, home-made cakes and scones were all very good. Outside table are available, but are a little shabby.Certainly a better option than Costa which is almost next door!Staff very friendly and the shop displays paintings by local artists.
john j . 2017-05-29
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Answer over 10 minutes when they forget the order and have to be reminded. Not impressed as there are 3 staff in and there were no other customers ordering until after we reminded them.
Katweeble . 2017-05-17
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I use to use the Sandwich Shop twice a week at least with my daughter. Shame but in my opinion the food quality and general stanadrd has gone down.Possibly due to the fact Costa is giving them competition, and I can't stand Costa as a brand!!When I have used the Sandisch Shop the last three occasions, they have run out of certain Bread and they have run out of Coleslaw.But no price difference given.The Bread when I have opted for a different choice has appreared dry and stale, It was never like this!!Menu has not really changed and appears dated now.Shame as I love supporting local businesses and especially local food businesses.I have not been back, sorry but the price is not cheap and its just not worth it now.Chef Paul Group Executive Chef
ALG S . 2017-05-01
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Stopped here on a sunny afternoon for tea and cake , which was very good. Situated in market square , service was very good and its a lovely spot to watch the world go by.
Cambsmusiclover . 2017-04-27
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Nice selection of sandwiches and cakes for lunch and nice coffee too.Worth a visit if in the town centre as there is not much choice nearby apart from Costa and this was much better and fresher
ultimatesi . 2017-04-05
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The coffee was delicious, I love lavazza coffee and also the service was excellent everyone was very friendly
Jaynelauren . 2017-03-22
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Stopped briefly for a sandwich and drink. Fast pleasant service, they catered to our needs and the sandwich was fresh and filling.
HillsKent . 2017-03-06
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We only had a coffee here, but the service was good , the prices were reasonable.It was clean and tidy , I did see some customers being served with what looked like very nice sandwiches.It appears to get quite busy at lunch time, we passed it at just after mid day and it was packed.A few hours later when we popped in much quieter. Nice easy going atmosphere.
iianc . 2017-02-18
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This Sandwich shop in the square facing the Guildhall is part takeaway but seats 14 and one infant in a high chair. The menu is only clear when you look behind the counter, but includes soup, sandwiches to order, and some light items such as scrambled egg on toast. This came on white or granary bread, with salad, and was followed by a less common cheese scone with butter pats. Externally only Lavazzo coffee is advertised on an A board, and comes small or large. There are more seats outside, but this was not the climate for them. The café also includes local items for sale, including cards, and a selection of magazines to read. Usually busy they must be doing something right, and although not fussed over, felt welcome enough. Toilets not inspected and looked like a short outdoor stretch was needed.
Martin T . 2017-02-09
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I have eaten at this little café several times. It is very conveniently located in central Sandwich. A couple of years ago I had the best sandwich there that I have ever eaten in my life.It was rare beef with horseradish sauce and Rocket. The ratio of beautifully succulent meat with the other ingredients was perfect! It really was utterly delicious.
David and Jilly B . 2017-02-01
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Came across this cafe by chance and what a find. Prettily decorated and good home cooked food and very reasonable prices. We can recomend the Pumpkin Soup.
Trevor113 . 2017-01-17
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Lovely little place to stop for lunch or tea. We enjoyed home made soup and crusty bread. Great atmosphere, welcoming shop and staff, reasonably priced. Recommended.
deborahk3 . 2016-12-12
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I really struggle with places that don't acknowledge one's existence. I visited on quite a busy morning and stood by the counter for about 5 minutes, just me no one else was waiting. At this time three people were behind the counter doing things. In the whole time I waited not one of them looked up and said 'hello' or good morning. I know they were busy and I was happy to wait. The lack of attention made me wonder how long it would take before they were even prepared to acknowledge my existence. I left
Old007 . 2016-12-01
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I thoroughly enjoy coming to the sandwich shop. The homemade sandwiches are to die for and are great value for money!
abbytaylor68 . 2016-11-25
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Popped in about a month ago for a bit of lunch, have returned quite a few times since! Lovely menu for the perfect snack, look no further than the sandwich shop for somewhere to eat in Sandwich. Not the biggest of menus but perfect for a small place like this! Sandwiches, jacket potatoes, beans on toast, cakes and hot drinks.Staff are friendly and efficient, good service. Will be returning
Kieran B . 2016-11-25
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Popped in for a cup of tea after a stroll around sandwich. Ordered cake and coffee and sat outside whilst we waited. Service was good, the location lovely and the cake delicious. Really enjoyed our brief stop.
James H . 2016-10-05
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Stopped here for a quick lunch and catch up with friends. Three of us had sandwich platters and one had a jacket potato. All meals were nicely presented and served reasonably quickly considering it was height of lunch rush. Found the staff to be helpful and efficient. Will definitely eat here again.
Joloso . 2016-09-17
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As the children had gone back to school we thought we would treat ourselves to a rare lunch out, and we weren't disappointed. We were greeted by a polite waitress who took our order and our drinks were with us in less than 5 minutes. They were fairly priced and hot which I like as many coffee chains these days make the drinks warm. When our sandwiches arrived shortly after they were generous in size and very tasty, lovely side salad and coleslaw too. We will be visiting again and without a doubt the best cafe we have visited in sandwich, and over the years we have visited a few.
michelle s . 2016-09-14
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Stopped for sandwich (toasted) and coffee. Noticed that tables outside were not cleared so I should have expected slow service. Coffee took nearly 15 mins. to arrive but was hot and not too weak. After 30 mins. asked for money back for sandwich as had an appointment and had to leave. Sandwich then appeared but no good to me as I had to leave and didn't have the time, or inclination, to eat "on the hoof." Money refunded, begrudgeingly. Pity there were not enough staff, or better still, I was told that there would be a delay. Used to be very good.
Rubyann40 . 2016-09-12
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Quite exciting to discover The Sandwich Shop in Sandwich. Fascinating to learn that the Earl of Sandwich had the choice of Sandwich or Portsmouth for this title, so had he chosen differently we might all have been eating Portsmouths. Doesn't have the same ring to it. It was late afternoon so cake was the order of the day not a sandwich. Surprisingly there did not seem to be too many sandwiches on offer. There a wonderful looking gluten-free polenta-based cake on offer. Although this was not required for dietary reasons, it looked too good to miss and indeed tasted fantastic. Sadly the drinks were not of the same standard - hot chocolate searingly hot but not of good quality. The location is good, right in the centre of Sandwich, and the legacy and brand should allow this place to excel. The cake shows that it can do it, but there would appear to be some work to do.
MASWScreenwriter . 2016-09-11
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visited sandwich again on tuesday and had to pop in as last time I visited it was lovely, it didn't disappoint at all, I wanted ham but the young lady explained that they hadn't received their order so unfortunately I couldn't have it so I chose something else, it was just as good lots of filling a nice side salad and a cup of tea all served by a warm and pleasant young lady, I must say the staff are an asset to this lovely cafe.
susG1881EC . 2016-08-31
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Sandwich is my hometown so I love coming back to visit. We stopped at The Sandwich Shop for...a sandwich of course! Unfortunately, we were never able to tell if it was good or not as it never came. The drinks arrived very promptly and were brought by a younger waitress. My husband ordered the food at the counter and then rushed to the bank as they only take cash. After 10 minutes, another waitress who was older, told me that they didn't have any ham as their butcher had not delivered it. She asked me if I wanted pork, but unfortunately I do not like pork meat. I asked if they had chicken or turkey and they did not. She then said she would go to the butcher to pick up the ham and returned with it around 5 minutes later. We thought it would be a quick process to get our food from this point. Not so unfortunately. After we had been waiting for 30 minutes (in total) my husband went to the counter to ask how long it would be as our parking was due to expire.He went to the counter and the younger waitress did not look up. He said "excuse me" and she replied "Yes?!" As though he were an inconvenience. He asked how long the food would take she said "we've got a lot of orders, what one is yours?" You would think that given we had already been waiting half an hour and required a ham 'pick-up' we might be next on the list? After 5 more minutes of waiting we decided to pay for our drinks and leave. There was no apology at all. Many things in this world can be corrected with a simple apology and some good old-fashioned customer service. I understand that deliveries sometimes don't happen and places get busy, but when you treat your customers like they're an inconvenience and can't provide a simple sandwich in half an hour...then there's something a miss. I have given two stars instead of one as the drinks came promptly.
amsiboo22 . 2016-08-30
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Having spent the best part of the Bank Holiday Sunday at the annual Sandwich festival (which I must admit was a little lacklustre), we decided to go home before the fireworks that were scheduled for much later. But, having spotted the Sandwich Shop whilst enjoying the ambience of the live music earlier on in the main square, we thought we would have a last drink before heading to the M2. And so it was we walked in to this really quite pleasant café, close to closing time at about 4.45pm.The lady who served us was pleasant, and having ordered 3 teas, a latte, and a piece of cake (the last one left), we sat down. After 5 minutes or so, I was pleasantly surprised to find that the tea was brought out to us in some charming tea pots, with decent china cups. Tea tastes somehow nicer from china! The piece of cake was moistly delicious! We left happy, and with a lasting memory of the Sandwich Shop as a great place to have food and drink. Prices seemed good too!
Bob M . 2016-08-29
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We visited the Sandwich Shop and were VERY pleasantly surprised. The staff and service was great - nothing was to much trouble - and the staff did everything they could to please us as customers. The food and drinks we had were excellent.
DMB51 . 2016-08-21
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The cafe sits on a corner and is very small, although they manage to fit in enough to seat about 20. The food is priced very reasonably and their cakes and scones are delicious. They also have a very good lunchtime menu, again priced very reasonably and delicious. Highly recommend this cafe.
Sue G . 2016-07-14
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Popped in here for a light bite the other afternoon and we both had the jacket potato with tuna. The jacket potato was on the small side but cooked perfectly.Coffee tasted fine and there is a nice bright feeling to the place.Toilet is out the back and basic but functional.Overall good place to sit back and watch the world go by.
ianx17489 . 2016-07-13
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A great little refreshment stop while in the centre of town. Quality food, friendly staff and such a nice selection at affordable prices. Parking is very close with just a two minute walk. Some really interesting people to talk to if you decide to sit outside, with a great view of the town square and the Guildhall. Thursday is market day in the square with a nice selection of local produce.
Burleighbeachboy . 2016-07-02
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53 Opinions
Yet again an excellent meal. I had bubble and squeak with bacon, ducks egg and a side of black pudding. My partner had the eggs benedict. Quality was exceptional and the portions were generous. We were served by Emily who was first class and very attentive.
2728 Opinions
came in for Sunday roast, it was quite busy, we were waiting to be seated for a while and weren’t acknowledged by the staff. the girl on the bar finished serving other customers then she seated us, we were then waiting at the bar for a further few minutes again blanked by staff who were stood at the end of the bar. the same girl then came and took our order, she looked quite flustered but was friendly and attentive. once we were done with our food, we ordered desserts which came out before our plates were taken away. the same girl who seated and served us brought the desserts over, she was very apologetic that the table hadn’t been cleared. the food itself was lovely but overall I’d say the staff didn’t seem interested at all in serving us, however, the girl who did serve us was lovely even though she looked stressed throughout the whole meal!
113 Opinions
Not the first time i have been in here but will be the last. Always loved the "real fish and chip shop vibe" now it's cold beans and frozen skinny chips.
116 Opinions
Has lunch here on a Monday. Lovely service and nice people work there. My homemade hamburger was okay. Nothing special. Bog standard. My partner’s toastie very average. Brown bread was cheap and cut. Not inexpensive, probably average prices but taking into account the quality I’m afraid that I cannot recommend this place even though I’d really like to do so. Having said that Costa Coffee is next door and I’d pick this place over a Costa anytime.
196 Opinions
Dined here with friends on a Saturday evening. Very helpful and attentive service in a lovely location in Sandwich. Food fairly good. This is no fine dining but decent food, nicely prepared and relatively tasty. I had a pork chop with Wardolf salad which was fine but my bugbear is the chips were not homemade but were likely bought in as frozen. Wife’s cuise de confit de canard was tasty with fresh vegetables. Pleasant evening and enjoyable enough so worth a score of four.