The Sandwich Factory in Carlisle

Found them extremely rude! Doesn't know how to speak to elderly

I like to get a frappe to go on my way home after a difficult night shift at the Cumberland infirmary’s costa coffee and despite being tired I always ask politely and smile and try to make polite conversation however every morning I am greeted behind the counter with a face that would turn the milk sour I know we all have bad days but this lady is the same every time bluntly “what do you want ? what size no I’m not doing those as I’m on my own “ absolutely appalling customer relations if you just smile love your day will be so much nicer which I’m sorry but said out loud this morning. Some may be people who have been sitting with a poorly relative or perhaps had some awful news you’ll probably not be bothered but I will in future get mine from the machine before I put up with your sour face again as for the rest of the staff it’s a shame for you as it’s impossible not to notice. Let’s hope you never need us nurses or doctors to care for you at any point as we may be on our own and so therefore “service not available!!!!! “

I don’t know why the staff can’t read the tickets. Missing items from our order YET AGAIN. I understand sometimes mistakes happen but this is every single time. Last time I order from here.

I just called this evening (14th) as the app wasn’t working. Nice guy answered the phone and was very helpful and patient as it was only 30 mins until closing time. Didn’t catch his name but his customer service was great!

Been in this store a few times now and never actually left with anything, they never have any of the items on the menu they don’t take cash, they’re never open in the morning so a breakfast sub is off the cards, no drinks last time I was In only the one type of bread, the manager of this store is a terrible business owner and I guess subway doesn’t actually know how this store is ran, I’ve been to a lot of subways and this is definitely one I would never return to its pretty much put me off getting a subway from anywhere again