The Sandwich Factory in Carlisle

Called in for takeaway- the food was awful- - the crispy shredded chicken was like rubber bands, black pepper chicken was tasteless slop, singapore chow mein was all noodles with minimal veg and meat and the salt n pepper chips had been reheated that many times they were inedible. This used to be an ok takeaway, but they seem to have lost the love! I wont be back....

I don't leave reviews often but the service is very slow, (over 30 mins for a basic breakfast) and the breakfast looked like it has been under a heat lamp all morning, dry bacon, sausage skin has gone crisp they even burned the toast

I like to get a frappe to go on my way home after a difficult night shift at the Cumberland infirmary’s costa coffee and despite being tired I always ask politely and smile and try to make polite conversation however every morning I am greeted behind the counter with a face that would turn the milk sour I know we all have bad days but this lady is the same every time bluntly “what do you want ? what size no I’m not doing those as I’m on my own “ absolutely appalling customer relations if you just smile love your day will be so much nicer which I’m sorry but said out loud this morning. Some may be people who have been sitting with a poorly relative or perhaps had some awful news you’ll probably not be bothered but I will in future get mine from the machine before I put up with your sour face again as for the rest of the staff it’s a shame for you as it’s impossible not to notice. Let’s hope you never need us nurses or doctors to care for you at any point as we may be on our own and so therefore “service not available!!!!! “

Pleasant atmosphere Polite staff Will call again

I just called this evening (14th) as the app wasn’t working. Nice guy answered the phone and was very helpful and patient as it was only 30 mins until closing time. Didn’t catch his name but his customer service was great!