Costa Coffee in Carlisle

I like to get a frappe to go on my way home after a difficult night shift at the Cumberland infirmary’s costa coffee and despite being tired I always ask politely and smile and try to make polite conversation however every morning I am greeted behind the counter with a face that would turn the milk sour I know we all have bad days but this lady is the same every time bluntly “what do you want ? what size no I’m not doing those as I’m on my own “ absolutely appalling customer relations if you just smile love your day will be so much nicer which I’m sorry but said out loud this morning. Some may be people who have been sitting with a poorly relative or perhaps had some awful news you’ll probably not be bothered but I will in future get mine from the machine before I put up with your sour face again as for the rest of the staff it’s a shame for you as it’s impossible not to notice. Let’s hope you never need us nurses or doctors to care for you at any point as we may be on our own and so therefore “service not available!!!!! “

It's a good costa, better than some in town, but the queue can be very long and they're not the fastest. A for effort though.

We have unfortunately been visiting this hospital for the last month or so and find that this Costas is shut more often or not citing staff shortage as being the issue. Costas, you could at least change your opening hours to reflect the reality of the situation. My advice is ring your own snacks and coffee and manage your expectations, but there again, it MIGHT be open, maybe, perhaps.

Manager is very unprofessional and rude.

They get your order wrong ask for two hot chocolate you end up only getting one they don't listen to customers

Made the mistake of thinking I would get a good quality coffee. Sadly mistaken, what I got was an expensive bland, tasteless luke warm, grey coloured drink in a grubby cappuccino cup, presented spilt in the saucer. Coffee grinder was almost lost under an avalanche of waste coffee, the whole coffee machine area requires a deep clean.

Friendly staff, good coffee, good service. Would recommend.

Worst latte I've ever had anywhere in the world The batista can't have been trained Looked like muddy water

The blonde, foreign lady who served me today was quite rude. Aggressive eye contact and failed to communicate to the person making the order. Lucky it based in a hospital. The other lady with darker hair was nice, had a friendly tone.

Payment card machine out of order.Paid by cash no problem but everybody's change was in 5 p - needed a bag.