McDonald's in Carlisle

Pleasant atmosphere Polite staff Will call again

Very busy due to something about police and manager(was told by someone serving but lost interest and stopped listening) food took a very long time and the order was incorrect. Having to have your receipt to use the toilet was an absolute pain. I needed to go all the way downstairs just to get the code. Maybe advise someone on the ground floor on (like the bottom of the stairs) a code is needed!

Having only collected part order I have tried repeatedly to call the store. Guess you don’t answer when only 20 minutes of your shift left. I will be phoning tomorrow to complain and get the missing items refunded. As mozzarella sticks won’t be on your breakfast menu. Not the first time this has happened.

Mega slow service over 12 people waiting at 9.30am mo day morning I thought maccys was supposed to be fast food soooooo slooooow it's unbelievable

Food was cold. Had specifically asked for no onions as they give me a bad reaction but when I started to feel ill, I opened the sandwich and there were bits of onion in it. The box clearly stated no onion though.

Do not go there staff don't know there ear hole from there rear hole

absolutely appalled and distraught at the quality of this order, seriously? two small fries with hardly any FRIES? disgusted. i ordered two medium fries, instead i got small? get it right. i also ordered a mayo chicken with bacon why do they make you pay extra if they don’t even bother to put it in the burger, ridiculous and the extra pickles in the cheese burger also not there.None of the sauces i added to the order were there either such a joke. i recommend mcdonald’s starts hiring competent staff who can actually read what’s on the order if they want to keep customers.almost forgot to add but MY CHICKEN SELECTS, dry as the sahara desert, where is the moisture? the flavour? actually disappointed in you, all of you. think about what you have done. as i write this i stare at my cold chicken, wondering, pondering, if they left them in for a minute longer would i still be able to hear the clucking i am hearing now? this is making me rethink if im vegan or not. bad people you are.

Fries less than 1/2 full. Rest of the meal was fine.

Hannah was very good at taking our order which arrived very quickly and correctly first time

Waa alright . Emergency food tbh! Place could do with a good tidy

It's OK but my burger was slapped in cheese was on one side, take care mcys when doing a order, as its not cheap, burgers were nearly cold.

Tables and floors grubby and not cleared away. Floors throughout, slidy/slippery extremely dangerous! Reported, response "floors cleaned regularly". But they are very slippery! Burger dry and overcooked. Not a good experience at all.

Easy reach from train station, staff were nice. Price decent 😁

Not worth going to, been twice in the last two weeks and both times orders have taken over 30 minutes, and by the time I get it’s just cold If you really want, go to a different store

As usual macdonald, plenty of space

Disgusting attitude from staff. Partner paid for a delivery as I'd been driving all day. Order nearly delivered to wrong address & when it did arrive it was cold & part of the order missing. When we phoned the restaurant it came from we were told we'd have to go to get what was missing & we weren't given any other option. No refund of any payments & I was left with just cold fries & a very thin sloppy milkshake for my tea. Absolutely disgusting service & attitude from a firm celebrating they're 50yrs old & obviously spending a fortune on tv advertising..

Took 1 hour and 30 minutes to get our order via click and serve. Was very busy so appreciate it can take longer. Asked 3 people for help by walking in but they didnt do anything. Young man helped us and said they must have given the food to someone else so he retook our order and sorted it out himself and helped me carry it out to the car so thank you Ashley

Fantastic experience, had breakfast, used app in-store to get points, very tasty meal

Absolute joke the wait times, I could make it quicker at home and they call it fast food😆😆

Ordered sausage and egg muffin standard. And a bacon and egg muffin no cheese. Told to wait in car park as bacon and egg needed to be made. Waited 10 minutes...watching food being wandered around the car park, bags not closed...when finally ours was handed to us. And the bacon and egg HAD cheese. Frustrating! And food was tepid. Staff friendly enough but irrelevant if you are giving people food that they are allergic to!

Asked for a sausage and and egg mcmuffin no cheese. Asked to park , waited ten minutes, given a muffin with cheese that was cold. Luckily I'm not allergic, I just fancied it without cheese. Poor poor

Usual Mac Ds always busy kids galore. Staff must be run off their feet .

Sent another customers cold collection order instead of our delivery order, refused to send correct order because McDonald's wouldn't pay the driver to redeliver correct food when it was their mistake. Nothing but problems with this mcdonalds

Only used tge drive thru, but compared to other McDonald's, this is brilliant, with a massive car park ,and more space driving round especially in my van , downside is getting in from the main rd and leaving bsvk on to the main rd , but that's the only flaw

The food was cooled. I was expecting a lot better form what I actully got.

Literally every time you order from this poorly ran McDonald's, you have to wait in the car park after ordering 2 double cheese burgers and a happy meal. What a joke. Sort yourself out.

Waited 15 minutes for 2 £3 deals and 2 happy meals which didn't lwve the children long enough to eat before we had to leave. Also took 14 minutes for one meal to take away with us. Very poor service

Somewhere that is supposed to be fast food you spend half your day parked up waiting for a happy meal which is standard.

Staff need to be more careful when making up orders 2 week on the trot ove had missing items from a delivery last week 2 cheeseburgers this week a mcchicken sandwich and a while.go I recieved a box of lettuce as a mccrispy meal you never get sauce when asked for with nuggets and you can't even get through to them on customer service all the missing orders paying someone's wage

Fast food ??¿??? Watched at least 10 drive through customer's leave before my siple pick up order. What an awfully run mcdonalds

Typical McD. Slow service and soggy chips

Sat like a plum for 45 mins waiting on my order . Only to find out they lost my order. Waited an extra 25 mins to get it. Struggling to get my head round fast food here.

I ordered at took one hour and say order canceld it’s only a few minutes away if your gonna promote good stuff suggest you don’t how horrible there delivery service is

Don’t bother coming here. Go the Kingstown McDonald’s. Expect 40 + min waits even longer if you don’t use the drive through.

Waited over 30 minutes for our order had somewhere to be so went to the counter and asked for money back they did offer to go and do ours at that point which I declined as other people had waited longer then us

Fresh food but slow to receive food

Appalling every time you order from here they forget something this time an entire meal asked to come collect kind of defeats the point of getting a takeaway it’s not that hard really is it to check a order to make sure it’s all there

For a place that is always quite when you go in service is very poor. Several times we have been in and waited 30 mins plus with others that have came in after been served before us and then when you ask how long food will be staff are rude

Literally the worst mcdonalds in the world, staff are incompetent

Great service, simple good quick food. Ordered on the app. No problems.

Slowest McDonald’s I’ve been too, made me miss my movie. Do not come, this is 2nd time I’ve waited soooo long for a single meal. :(

Cheap and cheerful. Quite enjoyable.

Clean and tidy, table service to the main upstairs seating area, large car park and drive through.

I went with my grandsons as they wanted to go there for lunch. Otherwise I would never go there through choice. I prefer proper food!

For it to be the newest maccies in town I would have expected better all round, but unfortunately it is the worst. This isn’t the first time we have waited 30-40 minutes for food. With this being our nearest we have gave it chance after chance. Friday night we went through the drive thru, it was empty and got served right away with our food order. I ordered two meals which I should have realistically got there and then. But I was told to go and park up! Stupidly we shouldn’t have gone there as we were in a bit of a rush, but with the drive thru being empty as well we didn’t think it would be an issue. We waited 20 minutes for our order in the car park. The service is so slow it’s absolutely shocking! Unfortunately you do see the young click and collect staff just dordling and slowly walking from car to car. I’m not saying staff should be seen running around like headless chickens, but at least put a battery pack on! It’s meant to be fast food, but nothing fast about it. Only good thing was the food was hot for once. We won’t be returning. I’d rather travel a bit further to Kingstown McDonald’s.

The worst food ever!!! Fries fried twice and decarbonated cola zero! Please avoid !!!

No chips only piss poor No Good rushing about costs u in long run watch this space space man

Arrived 2 hours late. Everything was cold. The burger looked like it was made in a thunderstorm then just lobbed into it's box. How can it be this bad? I paid £25 for this?? You should be paying me

the food arrived cold, it went to the trash without even trying, I do not recommend the food, I will never order there again

Waited an hour our meal after ordering, theyre more bothered about the uber eats.

I was impressed by the manageress who must have noticed my disability, and had one of the staff bring my meal to the table, and later brought my coffee herself, brilliant service.

They were very polite and the food was incredible defo recommend xx

This branch is useless when it comes to mcdelivery. They usually get the order wrong and/or parts of the orders have been missing. I have had enough of not getting what i have ordered. Do not go here if you want what you have ordered.

Let’s just start with this place has gone downhill. A few years ago when it first opened it was pretty good I went often due to living close to it. Low waiting times, nice staff and clean premises. In recent times you could be waiting anywhere between 30-45 minutes for your food, most the staff are still nice and I don’t blame them at all, clearly bad management and short staffed seems to be the problem. The place is still clean but rubbish soon builds up at night not sure where the cleaners go? And there is also a security guard present much due to ongoing trouble and violence in the area so definitely not a place to take the kids at night. If the place sorts it’s self out I am more than happy to give more stars until then best of luck McDonald’s london road

Sadly gone down hill here, doesn't seem to matter which day or what time you go, always slow service. They switch your order over to the collect screen waaaayyyyyy before your order is actually ready (I'm assuming to try and keep some kind of bonus 👀). Often half your order is cold because you can see your food just sitting out in the open rather than sitting somewhere warm. Mcflurries come half melted from just sitting around. Plenty of parking but difficult to get out of the car park. Cleanliness and stocking of condiments/napkins seems to be neglected. Staff dither around without a care in the world. The food would actually be good if they got it to you *fast*

Made the mistake of going to the drive through around 11 am for breakfast. At this time the staff are in the process of moving to the lunch time menu. The service at the drive through is always slow and the parking bays are used to wait for food to be delivered to your vehicle. After waiting over 25 mins in the car park for my breakfast I asked one of the staff if my breakfast would be ready soon only to be told that breakfast had finished and she was now delivering lunches. Going into the restaurant the staff were not really interested in my problem so I asked the manager for a refund as they couldn’t find my meal. I was told it would take 15 minutes as the refund would need to be done on the main till. My meal appeared from another part of the restaurant and I was offered a free coffee. I accepted the coffee and returned to the car, my meal was cold and squashed int a ball. Very poor service and will not use the drive through again

Food was great service was fast and. Atmosphere felt great to me but I think u made it. Singing and dancing in my seat lol. Sorry folks I have ASD not trying to annoy people you wher all lovely.

Rubbish maccies, waited 20 minutes for our order. After 10 minutes of waiting asked the McDonalds worker where our order was. He said it would be 2 mins but it took 20 minutes for them to make our order. Burgers were cold. There was another woman who complained about chips and coffee being cold to the McDonalds worker. Absolute piss poor service, I will NEVER go here again.

No ice I'm drink. No dips with food, cold and gross. Virtually inedible, can't believe I paid money for this garbage

They forgot my Quarter pound with cheese

Sooooo slow! Definitely not fast food!

Picked up a takeaway for my stepson service was a bit slow but they were busy with half term trade. He enjoyed his big mac and fries.

Just had a takeaway mc muffin and hash brown and got home to eat... The hash brown was so hard and dry with hardly potato inside. Such a cheek to get rid of old stale food through takeaways knowing we wouldn't return it to the kitchen that we would've done if we ate in house.... 😡😡😡😡

Loved the upstairs seating, can even train watch if you want to

Absolute shambles from start to finish.. Ad rather starve than make a trip here again. Went wid 3 twining starving kids and ended up with the biggest nightmare since elm Street.. Ordered from the self service counter to find there was no receipts so didn't have an order number. I asked what looked like the manager, who seemed like she couldn't manage to tie her own shoe laces by herself.. After finally finding my order number we sat and waited for 40 minutes in what seemed like a starving life time in a crowded desert where others around us also suffered the same fate... when we finally received the order our chips looked like someone had got hungry whilst carrying them to the the til and eaten half of them as the boxes were only half full.. If your wanting a quick meal for your family avoid this place at all costs. You'd be quicker goin to a farm buying a cow and some potato's and starting from scratch......

Half an hour wait for 3 meals. Very poor service.lots of people complaining. Cold food. Only reason it got 2 star is the restraunt is half decent

could’ve walked to the kingstown mcdonald’s and back and would still be waiting for my order

Nope you don't get a delicious McDonald's anymore, unless you go to Dubai ...

This place must get the award for the worst McDonald's in the country. Orders ALWAYS WRONG. Wait time is absolutely ridiculous from order to getting your food then guaranteed its cold. Then of course something will be missing from the order and you'll get half the chips your entitled to.

Please don’t visit if you’re in a hurry. Waited over 20 minutes and received cold chips and an incorrect order. Full of people moaning about the lack of speed and accuracy. I practically grew a full beard and knitted a jumper whilst waiting. It took that long. Oh well, you get what you pay for I suppose!

Can't even get a chicken nugget happy meal right, they never even put the nuggets in....

Ordered one chicken wrap in drive thru sat waiting for 20 mins in the car park. What happened to fast food ?

People I dealt with were great but every time I’ve been here I’ve had to wait at the end of the drive thru along with 8 other cars to get my food. If the foods not fast then it’s just food, pretty rubbish food.

Small but functional establishment. Good service and kids enjoyed the small play area. Food well presented and typical or mcdonalds.

Brand new so still in good condition, right next to the settle and newcastle lines with a good view from the upstairs seating area. Only issue (which can be major) is getting out of it, traffic on london road is well known for not giving a inch. Carlisle Council should really fir traffic lights here.

Mcdelivery London rd ordered food at 8 am waited 3 hrs then got e mail at 11.15 to say not enough drivers all that time could have let me know way sooner so could have ordered else where . Thanks .

Waited 15 minutes for food to be told they didn't have the order and would sort it out . Felt like the food had been sat for some time as only warm. Would of gone back but had to be somewhere.

Only got 2 girkins on my Big Mac and got sweet and sour sauce instead of sweet curry ruined my day cheers

This was my first visit to that particular McDonald's. Cost a bit more than expected, we ate all up, I wasn't expecting such a big drink, it was very nice. Would recommend for a treat, but for me a bit out of pocket for a regular basis.

Never been to this place and not had to pull up and wait at least 30-60 mins for an order. Then they get order wrong. I would understand if the place was busy, but some of the time it's not and still incapable of keeping a drive thru going. Roll on Burger King opening very close by

Perhaps one of the most dystopian, impersonal and utilitarian McDs ever. The fries, nuggets and quarter pounder were basically cold.

Long wait, food was cold. Erm not much fries in the middle fries Holder. the Carmel chocolate pie was cold. Coke a cola was flat too.. but still was nice burger but it was cold too.

The morning crew are always very pleasant and quick to serve.

Waited over an hour for our food (had to go and ask where it was) and when it eventually arrived after 1 hour 20 mins it was cold! Spoke to member of staff who said they would sort and get fresh order prepared. Waited another 20 minutes and had to ask about order for it to turn up with items missing and cold again. Never seen so many people waiting and several customers had been in drive through for over 1.5 hours and had to come into building as half order was missing. Shocking service and food!!!!

This place is consistently poor. Chips always half filled, items missing or incorrect and constantly missing off dips which you’ve paid extra for. Customer feedback is a waste of time as they say the feedback will be used to improve but nothing ever changes. Recently waited 30 minutes in the drive thru queuing until served.

Nice and clean restaurant but slow service all good apart from that

Order was completely wrong ordered a milkshake got given a Fanta ordered a small sprite got a medium water ordered a carrot bag got given a pineapple if I you want your order done properly go to kfc at least I know they can get an order right

Really good sevice .friendly staff and super fast service .

Very slow service, nearly 40 mins for order to arrive

If ya like to sit about in your car for food for over 30mins

You ordered Mccrispy with extra lettuce and when you open it home you'll find spicy hard and totally dry 'chicken' with NO lettuce at all

Ordered 2 adult meals and 2 kids meals all with drinks. One of the adult meals was missing the wrap so fries only. Asked for sauces and none supplied and finally one of the kids drinks were missing. My fault I didn't look in the bags before I left. Didn't realise the faults until I got home at this point too late.

Wish they'd turn their lights off at night. Jeezuz. It's like daylight in bedroom

You need to park up for a cheeseburger like really. Absolute shambles. Too busy prioritising online orders to actually provide customer service to customers who actually turn up. Ridiculous!!

Don't bother, use your money elsewhere. 2 burgers, 2 drinks, cheese dippers, 1 caramel pie. £22.50. Waited 30 minutes for stone cold food. The entire bottom floor was occupied by waiting people. People that came in after us got served before us. Numbers were getting called so quietly no one could here. Very well staffed strangely enough and all the deliveries just eat, uber eats etc were getting sorted out rapidly...... must just be the paying general public that vist this site that are at the back of the queue. There's a domino's pizza down the road that does good collection deals, a weatherspoons for eat in, shanghai Chinese buffet or any number of local food places I would recommend rather than visiting here, it's even a nightmare to get in and out of the place never mind the ridiculously awkward car park too

How do you mess up taking lettuce out of a wrap 8/10 times THEY REMOVED THE CUCUMBER FOR SOME REASON cold food terrible staff horse brain managers and a terrible financial situation

The best McDonald's if you need McDonald's as its not as busy as the one in the town centre.

Always a busy place, but staff doing their best to serve everything fast hot and fresh, if someone makes a mistake it will be resolved very fast.

went at 6.30 pm. Very long wait. Service seemed choatic with limited parking bays. One person had been waiting for over 45 minutes. another lady went to collect her order to find it had been given to somebody else . I had crispy chicken wrap meal. Fries were cold by the time i recieved it.

We have used this dine in on London road and Witek was our server upstairs and gave perfect customer service every time , may I add he is a major asset to your business . Perfect . Ann Coats