The Saltire in West Lothian

Service was very good, Nathan does numerous check backs on our table making sure we were happy with food, he served drinks to our table so we didn’t need to get up during dinner. Asset to your team.

Waited 1 hour and no meals yet!!!!!

Loved coming here years ago, my friend reminded me about it so... Decided to take my 2 kids along with me today while my partner was at work. Firstly, I stood at the door waiting to be seated for longer than I should have, felt some acknowledgment would have been nice, "someone will have you seated in a moment" will suffice. I could see it was busy anyway so, I understood. I was finally taken to my table, I sat down to which the waitress swiftly walked away. I was sat with my toddler on my knee thinking, are they bringing me a highchair? (which I requested when booking and should be fairly obvious considering she's a toddler). I'm sure on previous visits I could order from my phone, although I noticed there was no table number, so I thought, "I'll wait until the waitress comes back with the highchair", obviously assuming she was away to get it.... Which evidently she wasn't. A bit of time passed, my toddlers getting impatient on my knee, so I turned round to get a menu, and noticed the menu stand had writing on it stating to order at the bar. This would have been nice to know when seated. A simple, "good evening, here's your menues, once you have decided please order from the bar".... 1 simple sentence would have saved me sitting about like a spare pri*k, rather than just walking off the second I sit down. After a bit of time with no staff in sight and still no high chair, I looked up at the bar, the queue was too long for me to be standing in it with my kids... The fact the waitress noticed I had a toddler and didn't click on I'd need a high chair is a bit poor in the customer service department. The fact I wasn't made aware on the ordering process and also having to wait at the main door without feeling noticed, it's just not how to treat customers. Again, it was very busy, I'm not saying I won't come back, but my 1 star review will remain until I get a better experience as I've never felt so out of place in a food venue before. More staff is evidently needed during the busy times. I feel the staff are probably put under pressure causing them to lose focus on the things that matter to customers. This is why I simply walked out today rather than rasing my concerns with the staff as not their fault, we're human after all. But yeah, the management should get this sorted out because it was such basic customer service skills that caused me to walk today.

Excellent food , excellent service , friendly staff , cosy place . Overall great place to eat

Pub food good prices staff pretty helpful.. Pay when you order at the bar but you can ask for an open tab.. Will take your card number but not use it till you go and finalise your bill

Was at the saltire yesterday with family for drinks I would like to say a massive thank you to Nathan for his customer service fantastic bar tender 10/10

Really nice and welcoming staff. Treated me very well, would recommend going

Great choice of Pub Grub. Very tasty too. Excellent wine at half the price of a bottle in other Livingston eateries. First ever time here and we will go back again. ps, Beware the the portions are really large and I’m not kidding!

Good food been a couple of times but the service is poor. It's like they don't want your business trying to put me off by saying stupid waiting times when half the tables are empty

Walked in lots of tables available, went to bar to be told we are not taking walkins. All the tables are booked. I said what about sitting outside was told no, said what about out the front told no. Asked about bar told no. I mean the place wasn’t busy, there was about 8/9 tables available. The a customer said to me go onto their website and book a table, that’s what we had to do. The bar staff don’t tell you that instead it took for a customer to tell me. No wonder it wasn’t busy probs turning people away all day long and this is a pub that should be wanting to make money. I went onto Greenking website and booked a table. I did this whilst still standing at the bar. I was made to stand there for a good 10 mins. The male with dark hair and beard was serving and the duty manager i believe with blue hair was hovering about at the bar but not serving. When i did get served i ordered some drinks and a group of men came in wanting food, the male said we are not taking walkins today and the female staff member said you can go into bar and get served food from there after me being told no. It’s crazy. When i went up to order our food, the male was serving in the bar and the female member of staff was talking to a customer at the other end of the bar for a good 8/10 mins not even acknowledging me standing there. An elderly couple came in and were stood beside me waiting to be served also. It’s just not good enough. The food was ok, my nachos were a bit burned but was ok, waiting time was reasonable but the customer service was shocking. I won’t be back anytime soon and it’s sad as it’s a 5 minute walk from my house. I would rather jump in the car and drive to the Livingston Inn for food etc because the service there is second to none. Saltire have a word with your staff and please do better.

Says it was open at 9am for breakfast it wasn't stood and waited to 10 just incase but it didn't open a cleaner came out and told me they won't be open to 11 12 ISH. We have 15 lads coming for breakfast for a pre stag breakfast so they missed out.

Meal was ok but we had to wait over an hour for it to be served. We had to go up to the bar twice to ask when it would be ready. Puts us off going back.

Would definitely eat here again next time when in Scotland the Food was Nice and as well as the Puddings were lovely Only complaint would be when my mom ordered just Mashed Potato and Steak nothing else only with gravy but it came with onions and peas that’s the only complaint I have Definitely would eat there again

We just popped in for a little lunch. Got BOGOF burgers, which were great. Hot & fresh with salad & chips on the side. Really reasonably priced, great deal for us OAP's. Thank you Saltire, keep up the good work.

Good food nice staff and a nice pub

Enjoyed our food but could have been hotter. Disappointed yet again as they were out of orange juice, so couldn't get a cocktail. Quite a common occurrence midweek

First time in restaurant . Work lunch . Nice pleasant greeting , asked if we had any allergies which is good. Food was very nice , fair priced menu . Will definitely be back for lunch meal was fab thank you .

It was a really bad experience. I booked a table, when I arrived they told me to choose one from the couple available, so, no table reserved. Ordering the food it seemed that most of the things were lacking. In a table of 4, 2 had to change their order three times because there was lack of stock food, then the 2 stakes ordered rare cooked, came well done. So, lack of food, food poorly cooked and the service… I didn't feel welcome. Maby it was just a bad day but I don't think I will be back.

The waiter Nathan was excellent really good service thank you

Was there 11/08/24 at 14:30 ish the service was very slow and dreadfull . The server was not good at all came and dumped the food on the table never said a word came with the rest of the order and did the same. I had the flatbread kebab with fries which were lukewarm koftas were dry and overcooked. My companions at the table had the Sunday roast which must have been kept under the grill ,also dry. We have been using here fairly regularly and it has been generally good,on this occasion not a good advert . As we had a friend here for the first time we never complained at the time but not sure I will be back and on this performance certainly would not recommend.

1 st time for food.plesently surprised Food was good. Great price.

If I could, I'd give this place no stars. We had a table booked for 7.30pm for a family meal. There was 11 of us, including 2 children (18 months and 11 years old). By 9.15pm, we still hadn't been served our mains. By this point at least 2 other tables had just left the restaurant, having not been served. Both lots of people had waited over 2 hours each without a single meal being served to them. The restaurant was not busy at all. The manager hid out the way leaving the young people serving to take all the flack for the horrendous service. We had two young boys apologise to us profusely, without an appearance from the manager. The bar staff were obviously still in training not knowing merlot is a red wine and listing off beer and lager when asked for a non alcoholic cider. My mother has early onset alzheimers, we limit any alcohol she has and se enjoys a cider. We usually get her an alcoholic one and then move onto non-alcoholic. The bar staff refused to pop into the bar section to get us a non-alcoholic cider, even though it's the same venue, only separated by a door! I wouldn't return to this venue if you paid me. Absolutely shocking service and attitude from the manager when she did eventually appear. We never did get our food, in fact, we also walked out as both children and my mother were hungry having not had any food since lunchtime! I would advise anyone considering a meal here to go a bit further to the food outlets at the shopping centre, or the chippy round the corner. The Saltire, Livingston is abysmal. Avoid at all costs.

The Saltire, our go to place for a quick note to eat. It's not expensive. The food is always tasty, and plentiful. It's not a Al a carté experience. Just good wholesome no frills food.

Got gammon steak on sizzling platter and macaroni cheese. Both were delicious and on the daytime cost friendly menu. Also chocolate fudge cake lovely. Staff couldn't do enough for you , particularly the manager that day (12th July). Can't recall her name now. Would go again.

Meal was lovely and nice atmosphere also good service.

Its different now then 5 year ago. Food is not tasty us before

Good food,good service and polite staff.would recommend.

Did the steak night deal last Wednesday and they were very good, cooked as asked and great value for money. There was a wait due to a busy period and short staff, but we were advised of that before we ordered so it wasn't a problem. What stood out for my partner and I was the fantastic service that we received from the Manageress, Tracey, who is to be commended for how good she is with the customers. Thank you Tracey for such friendly and excellent service 👏

Very poor in all areas. We know it's relatively cheap but there's no excuse for how bad it was.

What can I say - 1st Danielle - what a star, so helpful and pleasant, even when the restaurant was busy she was the first to offer to help us take group photos and she kept checking in with us to make sure everything was okay, I’m a DM in a restaurant myself so I’m well aware of how difficult her job can be sometimes. 2nd food was lovely, hot and plentiful, we all had a great time, and lastly sorry we didn’t leave you any birthday cake none of us could eat another thing so took it home lol

First and LAST VISIT. We waited about three quarters of an hour when the waitress came back to say they could not serve fish due to faulty equipment!! We then checked again with the waitress and was told she was going ti check, it would be just a second. About 15 minutes later, after waiting over an hour, we were served. One our party made the comment "at last' not in a bad way and the waitress reacted badly. The mash potatoes were at least 2 days old, yuk, the steak pie I had was burnt, I fact 'cremated', obviously we did not stay for a pudding as we would normally do. The waitress promised us a refund but never came back. My advice, STAY AWAY if you like your food.

A very nice meal and the staff were great with all of us and our grandchild. The food was an excellent price and I couldn't fault that at all. The only thing was the noise as it is a very busy pub. So if you're out for a quiet meal, this is not the place, but you want very good food then this is the place!

Great meal. Will be back again soon!

Update after couple months of visiting this place. Service is still terrible, food get slightly better. Bartender has no any problem to talking with colleagues meanwhile ignoring you for 10 minutes. Table full of empty dishes and glasses and nobody care to clean it.

Food was lovley really well priced and nice size portion, friendly staff

Lovely staff, good atmosphere the food is really good and well priced. Me and my missus started going about a month ago. And we plan to attend loads in the future.

I would certainly return to try the steaks. The food we had was great. The down side was the sticky surfaces, especially the tables and chairs. The carpet was tacky as you walked across it. The staff were attentive and friendly. The food was good and not overpriced.

Lovely pub lunch food excellent great service from barstaff and Jay

Nice and quite environment. Great food. Friendly staff.

Great place to meet, have lunch and drinks. Drinks were served to the table after ordering at the bar. Food was served quickly. Good pub food at decent prices. Great service.

Went for a lunch date and the service we received was second to none especially Jay he had went out his way to make sure we were looked after and had everything we needed could not recommend any higher

Thank you! Steaks were very tasty. Fast service and a clear menu. When we are in Scotland again, we will definitely visit this place again!

Would highly recommend if you are looking for a nice relaxing pub to drink and eat in, we had great service from Jay, we will definitely be back very soon.

Was an amazing experience, Jay was wonderful with his enthusiasm and friendliness. He made sure our food was nice and just over all checked on us

Would prefer more vegan/plant based foods on the menu but all in all, the staff were amazing and kind. The food was delicious 10/10

I arrived with my partner and little boy for dinner, food was served at a great pace, cooked perfectly and tasted delicious. But got to mention danielle her customer service is outstanding really friendly staff member and genuinely cares for the customers thankyou 😊

The staff are lovely But Danielle makes it the place to go. She is always up for a laugh and makes sure we are all served as quick as possible. The place wouldn't be the same without her. Foods decent You can bring your dog in the place is dog friendly.

Great place, a go to for a nice casual night out with friends. Friendly staff and fantastic service.

Excellent service tonight! Danielle was really friendly, went out of her way to make us feel welcome and was great with the kids! Thank you

I would like to thank Danielle for her amazing service, she was so kind to me an my family, she was son patient an kind to my son, thank you Danielle for all that you did for us today you made us smile 🤗

Good value for money but be careful to watch your bill as we paid for an extra pint

Great choice, food and price. Would not hesitate to recommend

The place is well kept, nice & clean, 🍟🍔🍰🍻 Food & drinks where lovely, Good prices nice choice selection, Place has big TVs for watching, Good atmosphere & service was attentive, 👍😁🔥

Great food for the price. Friendly staff. Great visit

Big work group of 15 plus food and service was fantastic. I had the steak and ale pie, big portion hot and tasty. Will be back.

Food not up to scratch got hunters chicken today the chicken was tough left half of it. Yous need to up your game to keep the punters coming in sorry had better food elsewhere. I keep trying the saltire hoping it gets better but it doesnt if the food is not right then itsthe slow service at the weekends at night. Need decent chefs and more staff

Great food, staff are very friendly, amazing atmosphere and fantastic value for money

Come here all the time love love love this place so friendly, amazing staff , amazing food and amazing price

Food is amazing, always fresh. Customer service is great and so friendly.

Meal was good value 2 for under £ 14 sweet order separate apple pie custard was so hot 🔥 like molting lava could not eat it ..took it back .to be confronted with a female staff member rolling her eyes at me as if I was stupid for complaining it was far to hot. .steaming hot to long in the microwave. ..not good.your customer service. Was bad.. making me look stupid in front of your staff members and other customers ..but appart from you. .the rest of the staff were brilliant ..

Loads of parking. Friendly staff and lovely food reasonably priced.

Absolutely Great place to eat relax and enjoy your meal, I go every weekend for lunch The staff are so attentive I salute the chefs for the presentation of their food go and try it so worth a visit and so affordable.

Had lunch in the Saltire on bank holiday Monday, we had booked a table for 12.30, we arrived at 12.25 on entering the building we were greeted by a loud shout ' have you booked ' I timidly said yes, the female on duty then pointed to a table across the room and said You can sit at that booth over there.Not a great start to proceedings. We placed our order and bought a drink , while we were waiting on our meal and during our meal the loud female was constantly shouting ' have you booked ' at a constantly growing line of potential customers or loudly directing people to a table instead of walking even half the way . There were only two members of staff on duty, at least one more would have made things a bit easier. On the food side of things, We had two mains for £13.49 great food and great value. Good menu with a nice variety of meals at reasonable prices. Will go again. If you are going best book a table it gets busy

Food standerrd pub grub can't go wrong! Wish they never took the tikka off the menu 😅 Staff are helpful, also the pub side never had a bad night in there

Let there bouncers man handle women and young women

Very nice Saturday lunch experience, good food ans service. Really enjoyed it.

Great place with lovely, large portions of freshly grilled food for unbeatable prices. 👍🏻

Excellent place to meet friends for a meal. Airy, open room with plenty of space between tables. Good food, freshly made and really lovely staff.

Friendly local, not to busy for a Sunday. Food was good.

The bartender that had served me very unprofessional ,rude no tag on his shirt charges extra money for drinks and when you ask for it back he gives you half of the amount that you are due. Foods good but watch the dodgy bartenders.

Probably the worst thing we have ever tasted, a Sunday roast that was tougher than leather, left before the sweets as both the food and service were atrocious

Massively improved restaurant and food

Never had a bad experience. All food is awesome.

Great place, good atmosphere and selection of drinks at a decent price and decent service. Will be visiting again.

Very helpful food excellent as usual

We had lasagne , fish and chips, with apple pie and custard, chocolate fudge cake with ice cream , one cocktail and one mocktail. Everything was delicious. Place spotless, staff lovely, friendly and on the ball. Thoroughly enjoyed our time here.

Been here a few times now, great food and excellent choice. Good value for money

Shannon & Amy were outstanding, went above & beyond, made to feel so speicial. 5*+ all the way. Top notch.

Had my wedding meal here on Saturday and can rate the service 10/10 . Tracey was amazing she decorated the tables and gave us cupcakes and a wedding album which was a lovely touch. Food was amazing as always there was 26 of us having food all different meals and everyone was brought out at same time and was hot. My guests were raving about how good the food was . Tracey and the rest of the staff were amazing and would recommend the Saltire to everyone x

Thank you to our lovley waitress Ioana .The food was lovley and the serving was very good. We,are definitely coming back.

Had a great evening with delicious meals. The staff was very nice specially Ioana we will definitely be back .bogof on a Thursdays aswell

Great food as always. Staff very pleasant, Rebecca took my order and also checked to make sure my table was clean. Highly recommend. Will be back.

Fantastic meal out with the family last night! Even though it was busy the service from the staff especially Ioana, she was outstanding. Super friendly and great with the kids!!

Had a great time with fantastic service from a very friendly staff member Ioana Highly recommended!! Will be back for food and drinks

Amy was friendly and approachable on bar and fast with her service and was very knowledgeable with her drinks and what to recommend

There was 6 of us for the BOGOF on the burgers which were lovely then we decided to have a sweet and that's when Tracey stepped in and a massive thank you for my Eten Mess absolutely Epic thank you x

Rebecca and Jamie are amazing staff that are attentive and and take great pride in their jobs. Nothing is ever a bother and the vibes the team give off are addictive. A smashing, and underrated, venue.

Lovley server r from loana food was amazing and very polite and helped with everything we needed

we had a beautiful mother’s day lunch we love coming here as a family. staff are always so welcoming, especially with the children Food is always so delicious, coming from a very picky eater getting to change up the food that will be on my plate make me feel so much better about eating out. the bar/waiting staff are so wonderful, all have fantastic personalities 🫶🏼

We as a family of 11 went for mothers day the food was great cooked just how we asked and even took there time with my son he has (ASD) ur restaurant is the only place he will eat thanks to ur staff and the time they take with him the girls serving us on the day was Shannon and Tracy everything was perfect they really r a credit to ur team will defo be back again

A really great venue with terrific staff and top notch food and drink selection. Solid mix of regular punters full of life and friendly banter. The Assistant manager Rebecca deserves special commendation for her efforts to keep the standards high since joining last summer

Visited on Mother's Day and was served by Shannon who was warm and welcoming, nothing was too much trouble. Having never eaten here before I was a bit sceptical; however the food was amazing and the service was amazing. Will definitely be back.

Six of us visited the Saltire and for a Monday lunch time there were quite a few diners when we arrived. Danielle and the other team members were very welcoming and attentive. There were six of us and we all ordered different meals which arrived in good time and lovely and hot, there were no complaints from anyone. We look forward to returning.

Fantastic service from Rebecca. As a regular I am always welcomed. Best wee pub in Livi. Well done to the team. Give stars.

Lovely meal for Mother’s Day would highly recommend and Tracey was a great server

I regularly meet friends for drinks and food at the saltire and the service has been very good. The food is lovely and good value for money. Tracey and all the staff are lovely and work very hard to make sure you enjoy your time here.

I had a wonderful experience at Saltire Bar and Grill, thanks to Tracey's exceptional service. Her warm and attentive demeanor created a welcoming atmosphere, making my dining experience truly enjoyable. Tracey's knowledge of the menu and genuine interest in ensuring customer satisfaction made the visit memorable. I highly commend her professionalism and dedication to providing outstanding service.

Top service from Tracey, pints arrived swiftly.

Fabulous service, ioana and another lady who set up my daughters table for her 9th birthday are fabulous. Nothing was too much for them. The food was delicious as always, not one complaint. This is why we always have our family functions at the saltire.

Meals were fab, tasty, hot, decent prices. Staff exemplary! Could not fault the service.