Toby Carvery Bathgate Farm in West Lothian

Disgusted in the state of the roast lamb i received

Chelsea our server today was awesome. Friendly attentive and professional. Made for a great experience. Extra points for telling us when the gammon was ready. Thank you

Another positive visit , colleagues professional, the new veg tray bake is absolutely delicious, We were sat at or table for two and there was a family with small children who were impeccably behaved , when we lift I complimented the parent how well behaved their children were .

Just ordered takeaway from here the beef is terrible all scrap meat

Ordered takeaway and this is the beef that toby carvery thinks acceptable to send out to customers Shocking, Will not be ordering food again!!

Great for a Sunday Especially with the family

Only restaurant I've ever been to where the tables NOT to sit at are the ones with cutlery,bit embarrassing being shouted at from bar for going to wrong table/wrong section etc.not for me,ate elsewhere

If the service wasn’t so poor, we’d be back in a heartbeat… My partner and I visited last night, got shown to our table as soon as we entered and the server was friendly! However, it took the server 30 minutes to take our drinks and starter order! Plus, a family who were shown to their table AFTER us got their drinks order taken BEFORE us. The carvery however was absolutely top notch, delicious and lots to choose from. The cheesy mushrooms for starters were probably the best cheesy mushrooms I’ve had in a while at a restaurant. I was annoyed that the gammon had ran out literally as soon as it was my turn as it was one of the meats I was going to choose, and the chef said the next gammon won’t be ready for another 15/20 minutes. My suggestions would be: make sure the next meats/veg are ready for when they run out, and make sure your servers are on the ball with the customers they are looking after! Sadly, although the food was nice, I don’t think we will be back.

Poor even by Toby standards Meats were ok but all side dishes were like warm at best Staff were friendly enough Decor as per usual

Didn't book a table but we were given one straight away. Lovely attentive staff. Informative off my gluten free choices available. Only negatives we found were...food wasn't very hot. Some of the vegetables, especially the carrots cold. And the parsnips were cremated, way overcooked!!. But good value for money. We would return though, hopefully the food would be hot 🔥.

Visited on a Friday afternoon. Not overly busy. When we got in line to be served carvery. There was no pork( no harm done ) it happens. But the problems started when the server was prepared to cut the beef. It was the smallest lump of fat you had ever seen. When mentioned to server he informed us he had to use it all before he brought other joint out ( I would not have given that bit of fat to my dog) . After roast beef came out we were faced with the very poor selection of vegetables. When we asked the server, were we expected to eat these he just gave us a blank stare. After refusing to eat these give them their due the kitchen burst into life . Now not to complain too much . But surely one of the staples of toby carvery is mash potatoes and their famous gravy. No mash potatoes for 20 mins we were told and the gravy would be right out. But to be expected to scrape the pots for vegetables is beyond the joke. We eat here all the time. So maybe just having a bad day because it’s usually good

Always amazing food and my daughters now fav place to eat

Ordered salmon and dill pie what I got was flaky puff pastry and the smallest piece of salmon which took 35 minutes and nothing else they seem to struggle with anything other than carvery

Staff are always lovely here and the food is amazing, our server tonight was Hannah and she was very polite and full of energy.

hannah is an absolute asset to your team, she was so lovely and attentive and went the extra mile to ensure my toddler was comfortable when we dined earlier tonight.

4.30pm sitting Christmas day 😡 .Had to ask for cutlery and given fork knife and spoon ( no cutlery for startePreviously ordered starter not available ? Menu for Christmas day advertised numerous meats for carvery for Christmas lunch. Advised Turkey not available as they had been really busy ( Not acceptable 😕 82 year old dad never had a Christmas without his turkey 🤬) Yorkshire pudding not available,but told to go back to serving counter later and they would be ready . One of the desserts was cold when served and it had to be reheated in microwave. Complained to head office who advised management would be in touch. Contacted by email by assistant manager with excuses about being busy and having used Six turkey's that day !!! Christmas day is a special day and this establishment did not provide the service o experience we expected. Definitely do not recommend this restaurant for Christmas celebrations 👎

Had a great time here, the server we had was lovely and really personable - I can't recall his name (young, dyed blonde hair). The food was great with lots of options and the service was fast. The only complaint I have is the gentleman I assume is the manager or some sort of shift leader was quite rude and dismissive when we'd given him no reason to be. You could tell he didn't enjoy his job.

Vicky was very entertaining. I came late and the food was still hot and tasty. I ate too much with starter, carvery and dessert. But thoroughly enjoyed everything. Thank you, see you for breakfast 😋

We had booked a table and had arrived much earlier than expected. We sat at the bar and was served quickly and happily. When our table was ready we were seated with a smile. Our server Victoria was wonderful! Run off her feet and super apologetic for not getting to us sooner and we hadn't really waited that long. She was attentive, chatty and down to earth. Just a wonderful human. The carvery deck was very busy too but despite the heat and the amount of people the carvery chef (Jason if I remember correctly) served everyone and our party with a friendly smile and some small talk. The veg deck was rotated frequently and everything was fresh and delicious. All in all a wonderful visit, a clean and tidy establishment and amazing staff. We are looking forward to visiting again.

Food was great as per usual, our server David was fab as well and made for an excellent experience.

Great food, and amazing service from Brodie!

We come to Livingston twice a year for Assemblies of Jehovah’s Witnesses and part of our enjoyable weekend is staying at te Premier Inn in Bathgate and enjoying a fantastic meal at the Toby Carvery. Our son had given us a Toby Carvery gift voucher to spend this visit. We had two friends with us and all enjoyed a wonderful meal as usual. We just love it and wish there was still one nearer to us in Ayrshire. There was one at The Hurlet near Barrhead but it closed a few years ago now and we miss it. Can’t think of any improvements except to stock alcoholic ginger beer. Ginger ever and lime is my tipple and I drink non alcoholic at home but it would be a nice treat to be able to have an alcoholic version when I’m out enjoying a meal.

Great food. Good atmosphere. Friendly staff. Great selection of meats and vegetables. Tasty gravy. Very clean and welcoming

We had a great time at the Carvery Bathgate Farm. The food was great and we enjoyed it so much. The person who attended to our table was just brilliant and went out their way to accommodate us when our friend was delay due a work issue. All in all, a really good experience.

we enjoyed food and great service, waitress Caitlin was amazing, so lovely and helpful. definitely we will get back soon

Food was excellent as usual and the service provided by Victoria was first class 👍

Excellent choice, nicely presented. Good value breakfast.

The food at Toby Restaurant was incredibly disappointing - bland, dry, and clearly lacking any real culinary effort. The tiny slice of my beef was dry and chewy, pork was the same the vegetables were limp and tasteless, potatoes dry without any salt and the gravey Sauce tasted like the ones from the box. Kids menu haha that's real joke 4 defrosted chicken nuggets + 3 slice of carrot and cucumber. Restaurant dirty, walls with the marks from previous guest, toilet hmm how to describe that place smelly and dirty. Avoid at all costs if you're looking for a decent meal.

Hannah was really really nice. Friendly efficient and helpful. Service with a smile 😃 Thank you

I visit at least once a week and tonight was lovely as usual. Food was excellent although roast potatoes were a bit hard. This did not stop us from enjoying our dinner. Thanks to Rhona, our server for the excellent service and attention. Staff fabulous as usual. See you all next week 😊

Really good food, good prices, great staff.

I found Victoria very professional and pleasant. She's definitely a keeper for the Toby carvery bathgate

Very pleasant food,helpful staff,nice and clean,good atmosphere and seating area

I had a wonderful dining experience at Toby Carvery, where the atmosphere was warm and inviting. Caitlin, our server, was friendly and attentive, ensuring we had everything we needed. She recommended the perfect carvery selection, and the food was delicious – tender meats, perfectly cooked vegetables, and flavorful gravy. Caitlin's excellent service made the meal even more enjoyable.

Worst place I've been in service non existing waited half an hour to be served food disgusting serving hatch needs to be cleaned would not recommend this place giving themselves bad name saying home of the roast

Great fast service from Sophie and Caitlin, lovely food. Great atmosphere as always

Terrible. Ordered Gammon only as thata the only meat I enjoy or eat at a carvery and they sent me dry turkey and inedible beef. Why ask if your going to send the opposite. Cold and horrible with the wrong meat. Shame used to be good.

Great value, pleasant environment, lovely staff.

Great service. Great place. Great food. Sophie was absolutely lovely and real credit to the place.

Enjoyed our visit this evening. As a vegetarian there was a good selection for me at the carvery. Our server Brodie was friendly, attentive, and made sure we had everything we needed. Great service that really made our meal enjoyable. Highly recommend!" 😊

Just had dinner and it was lovely the young man who carved the meat was so friendly and our waitress Sarah couldn't do enough for us even although she looked very busy thank you Sarah I went with my husband and grandson and we will be back 😀

this was a surprise- so well packaged and still warm when it arrived.

Thank you to our server Caitlin, who made sure we got a yorkshire pudding when the restaurant was very busy and they were running low. Completed our Sunday dinner

IVE NEVER TASTED ANYTHING SO BAD IN ALL MY LIFE. NOT ONE ASPECT OF THE MEAL WAS EDIBLE.

Victoria was the best server we could have asked for. With our wedding party of 35 she managed to make us feel so welcome and done her absolute best being the one server for all of us, she managed to keep such a positive and funny attitude. She deserves the best!

Came in around dinner time and although it was super busy my server, caitlin, made sure that me and my family were looked after very well. she was chatty and kind making the night even better. Food was great too as usual and we will be back.

Went for breakfast with friends, the food that was out was hard, no beans no link sausage the toast took for ages to brown. Wont be back

Main meal was fine but deserts leave a lot to be desired .. in particular sticky toffee pudding

Victoria was an absolute legend!

Excellent service by Caitlin! Lovely young lady! Excellent value for money

Part of order not for filled by restaurant deserts we’re missing

A breath of fresh air. I've had several bad experiences with carvery dining, however this one was excellent. We got in early, the food was piping hot and most of all still moist. Service was excellent, the servers were in good humour and relaxed. With an extensive choice on offer from the buffet and a relaxed atmosphere we were truly made to feel welcome. I'll be back, without a doubt. Thanks guys 👍

Our young waitress CHELSEA was a star could not do enough very helpful and polite

Carvery was excellent as usual and our server Linzi was friendly and attentive.

The food was stone cold? The patatoes were solid and cold. Gravy was watery and it all went in the bucket

You have said my order has been delivered it has not been delivered to my address can you look into this look forward to hearing from you

Castling was absolutely amazing and very chatty talking about golf lol she is so good

Very Positive Experience, food exceeded expectations, and myself and my brothers were impressed by barman Kevin who seemed to be wearing many hats job wise but still managed to be friendly, helpful and keep smiling, unusual in this day and age.Dave B

Went with my Family on Saturday had an amazing and kind server named caitlyn. She was very kind and thoughtful to my family and she remembered the requirements we asked for in our food. She made sure to ask for allergies and made sure we were all taken care of. She made sure to say goodbye once we were leaving which was a very nice way to end out family night out. 10/10 would come with my family again and even recommend to my friends.

Went yesterday, the food was decent and I enjoyed it. Really good server too called Cait helped us out with our orders and was generally really friendly. Overall a great place and enjoyed the day.

Great service, great staff. Feels worm and welcome. Helpfull and polite people. Any questions answered and explained on the high lvl. From the other hand, we had a roasts and all of them was dry, gamon to salty, no chips for carvery, peas hard and dry to. Just need to improove quality of food, and all will be great.

Extra large plate, felt like Alan Partridge.

Consistently top quality, meats always delicious and service is always 5* - Thanks Victoria for today's warm and friendly service.

Since I took the day off work I through I would go and try the Toby Carvery breakfast and it did not disappoint absolutely amazing breakfast and customer service was awesome nice and friendly and polite staff. 23/1/25

Food was very good and Caitlin was very professional and very helpful she is a great asset to your company .

Our server was Victoria. Very funny and service was amazing. Will be back

Good service. Found during this visit the vegetables sides weren't topped up at a reasonable time. Many dishes sat empty for a while. No one topped up the cranberry sauce. Only an hour later when we left that it was refilled. Meat half of it was quite dry, the pork and turkey. The gammon and beef was fine. It has been renovated recently which was well over due. Brighter and more open restaurant. Private area in the back for larger parties.

Chelsea was our server today when we visited Toby Carvery Bathgate Farm. She was warm and welcoming and really engaging, especially with our two little boys! She answered any questions we had and was really helpful, checking that we were OK but also giving us space to enjoy our lunch. We had a great experience and a thoroughly enjoyable lunch!

Busy .all ages welcome.have discount codes through the app all week

Great service Victoria was extremely friendly and made sure we were looked after! Haydn was also very friendly and served with a smile! Love this Toby Carvery and will be back again! 🙂

only gripe is that one of the gravy tubs spilled all over everything in the bag. thankfully all wrapped so it was just messy trying to get the gravy spill off everything

Excellent service, friendly staff and a great Manager who really takes care of his customers and staff.

Stayed at Premier Inn next door last week. Service on the Wednesday was friendly and quick. May not be many options for draught beers but carvery was good value for money. Girl behind bar (don't remember her name), was chatty and quick to serve. Went back on Thursday night. Again, great value for money. Kevan was a very good host, and made my short time there a pleasant experience. Thanks guys.

Relaxed dining. Nice meal. The carvery has had a refurb since I was last here. Waitress personable and no attempt to hurry us out. Only slight issue was that the hot air hand drier in the gents was not sufficiently warm enough to dry my hands.

Went for carvery with wife and granddaughter meat was ok but the sides were all dried out ,macaroni was tasteless ,and you only got 50% off if you had the app, I didn’t have the app .cost £6.49 for gravy and a yorkshire pudding for my granddaughter

The food was great but the mac and cheese was disgusting. It’s so burnt with hardly any sauce or cheese it almost cracked my tooth as the macaroni gone hard. Awful. The customer service could also be improved. What it looks like a manager guy had a terrible attitude. I don’t know how he got a job in customer service never mind being the front of the house to welcome customers. He said one of the servers will take our orders, nobody came. We went ahead and got our food and nobody turned up so I had to go to the bar to ask for the drinks instead. They also put us at the table beside the radiator which was in full blast. It’s nice to be warm due to the cold weather but the table was pushed to the radiator and I almost got a 4 degree burn on my leg. Whoever arranged the layout of the tables should get a proper check. Tables were all squashed together we could hardly get in or out. We had unlimited soft drinks and only managed to get 1 glass due to the hassle of walking pass all the tables and going to the drink machine on the other side. Why not put another drink machine on the other side?

Headed to Bathgate Toby carvery today first time trying it. I will definitely be back the food was lovely and service by Rachel our server was lovely very welcoming and friendly

food was cold, pigs in blankets were missing from the ultimeat order and the roast potatoes were as hard and black as coal and the food was Luke warm. very disappointing. won't order again until the food being sent out improves.

Lovely dinner great staff Rachel was our server and was lovely x

Great food and service at reasonable prices

Nice and quiet. All food was fresh and plentiful. We made use of the 50% off your main meal. Rachel served us and was very attentive. Looking forward to trying a breakfast next time. This place has recently had an a refurbishment and is very comfortable.

Quick and easy dinner, great quality of food! Our server, Rachel, was enjoyable, kind and fast with service which made our dinner all the better! Much love to the whole team!

The staff were really welcoming, we just opted for the carvery and it didn’t let us down, the food was hot very tasty. Sophie the waitress did an amazing job, friendly and efficient even though she was dealing with a lot of tables. Would definitely eat here again.

Lovely carvery , brilliant food and pleasant attentive staff.

Lovely clean comfortable good value carvery with great ambiance Large family New Years Day gathering exceptionally well looked after by Chelsea despite lots of different demands and chatter from us Chelsea couldn’t have been more helpful attentive or friendly Great place to go with family

Food was stunning perfect cooking

Enjoyed a visit on New year's day. As always, the food was very nice and plenty to choose from. Server Chelsea was excellent.

Good spread of vegetables, but a very,very small amount of meat . You probably could not even make a decent sandwich.

So went in for a beer with my brother who just arrived from Australia. First round he had a carling kids had a lemonade and my other half irn bru he then noticed there was Tennents. So I went and bought him one to which the female said is that for HIM pointing to my oldest nephew of 17 I was rather embarrassed at the tone and how it came out I just said no for me. She then told other members of staff who then just watched us and kept our eye on us not a great atmosphere at all was made to feel very uncomfortable. Not a great representation of Scottish hospitality .

Great experience, first time with Toby but it will be our future top selection. Rachel is kind as we do not know how the carvery works here but she explained it very clearly to us!

Very nice restaurant. The food is really good and the price was unexpectedly low. The turkey was delicious and not dry at all, the beef was very tasty as well. There is a lot of variety and something for everybody. Even though it is a chain restaurant the atmosphere is realky warm and you have quiet and private corners and it is not loud at all. Rachel was a great waitress and really nice and helpful. Since it was our first visit they had to explain a few things and did without hesitation. Definitely will come back soon.

Just had lunch served by Rachel who was great. Very helpful and pleasant too Many thanks.

Massive improvement and nice changes from previously where the carpet was absolutely stinking . More welcoming now

Absolutely gorgeous meats and toasties, with great service from Ellie

food as always great big portions only moan roast potatoes don't really travel well

Food was very good warm and friendly service relaxed atmosphere.

The breakfast buffet here is amazing! Always quick to replace any food that's been eaten with fresh! Service is fast and welcoming. Lovely place to have a nice hot breakfast. Great price also. Will keep coming back here, highly recommend :)

Went in for my partners birthday as we go in every now and again. First time we have ever had Rachel as our server and have to say she was fantastic. Friendly and professional can't fault her (she even wrangled Jordan the carver into singing happy birthday to my partner :) the food was brilliant as always and can't find fault with anything! See you in the new year

Was in today for a boxing day lunch had rachel serving us and would like to give her 5stars alone, rachel was extremely polite and friendly. Not only that rachel was constantly checking in to ensure we were happy and content with our food and service. She went above and beyond any customer service i have experienced in a long time .

We were there 25th Christmas Day for Christmas dinner.All I can say is never again! After waiting ages for main meal.staff were coming from through the back to take from the front for I assume takeaway or delivery I counted one server taking 15 portions of the macaroni cheese just as I was about to get some.Here’s a tip fill up in the kitchen and leave the food at the front for the people that’s been waiting ages to get served. There was no Mac and cheese due to fill up takeaway no Brussels sprouts and no sign of any coming soon Awful food uninterested server,had to hunt down someone to get our dessert as we waited ages. Won’t be back.