Greggs in West Lothian

Food lovely but the wait in the que is shocking!! Stood for 20mins! Staff look miserable!

Always pretty busy, but the staff are awesome!

A joke, missing half my order and the food was cold.

My problem isn't with the store, or the food. it's with the delivery. I only received 1 part of my order. store confirmed it had left the store but wasn't delivered to me, and that there was notjing they could do. JustEat REFUSE to refund the excess which is down right ridiculous! be careful using this app!!

Delivery was 35mins late and food was cold when it arrived.

THEY WILL FALSY DELIVER AND NOT REFUND

Could be the slowest Greggs I have been to waited and waited as they were dealing with takeaways so not great.

bacon rolls where cold and and coffee was not warm

The service here is terrible. Lines are always long, and there never seems to be enough counter staff. On my last visit, I had to wait over 25 minutes to be served, which is ridiculous!! Greggs shops are always busy, but this the Eliburn shop is really disfunctionable and I won't be doing this again. Cmon Greggs, get your act together

Items missing even though the bags were numbered 1/4 2/4 etc only 3 arrived out of the four

Excellent selection of items. And delicious 😋

Simply the best staff. Need more of them. queues our the door and only one till operating.

Missing breakfast bagette.called shop it arrived after our break time at work.so had to wait till luch time b4 we could eat.highly disappointed when its ordered and on time but stuff missing.

Didn’t mean to have it on collect that’s my bad

Order was delivered to wrong door again second time this has happened and they don’t answer phone when I contacted them

Ordered 2x bacon and omelette rolls and added sausage on both but only got bacon and sausage on both rolls. Ordered a croissant but got a different pastry which couldn't be ate due it having chocolate in it. Overall very disappointed.

Absolute terrible service, queued out the door and only 1 person serving.

Absolute terrible service, queued out the door and only 1 person serving.

Food was hot and fresh. Delivery driver was very polite and considerate.

ordered at quarter to 10 got estimated around 20 past 10 didn't come till around half 11

spent £30 on food, more than half the food not in the bags, phoned the site and no answer

Driver was very polite and patient food was great wee enjoyed it 😊

Delivery time was great, Bottle of cola was basically fresh out of the fridge, The katsu chicken bake I ordered wasn’t even room temperature it was just cold, the food arrived exactly on time so the chicken bake should’ve been at least warm which tells me it wasn’t even heated to begin with.

2 days running I have ordered a Hash Brown with my breakfast and it hasnt arrived but listed and charged for

Omelette on baguette was the edge of an omelette

2hrs to come food dried up and cold

really didn't like the sauce in the chicken oval bite it tasted like pure mustard

Was not as good as it normally is and they also left out a couple of items I was extremely disappointed

ordered a breakfast baguette with sausage n bacon, not nice. bacon was very fatty even with sauce and the smallest ration portion it was disgusting. everything else OK but delivery driver didn't even knock just left food on doorstep and it was sat outside for 3-5 mins before we realised so not great service either

Not about Greggs as such. It is about the delivery driver. Did not deliver our order. Watched as the driver got close to the street, they parked a street behind and claimed they had delivered it.

Just hit the spot at the right time! Lovely coffee and doughnut 🍩 😋 highly recommended

Just hit the spot at the right time! Lovely coffee and doughnut 🍩 😋 highly recommended

Did not get all items i ordered but charged for it.

Delivery was fine up until I was missing a 4 pack of sausage rolls.

Perfect delivery, driver was brilliant, I didn’t receive some items from my meal deal though so restaurant at fault and can’t refund without doing the full order

Never sent order to proper location even though I put note on

Breakfast roll meal hit the spot, very tasty! Friendly delivery driver brought food well wrapped and on time!

I visited Greggs today to buy some pastries for my husband and daughter for our Saturday trip . Me and my daughter were served by Sharon who took our order .l scanned my Greggs app and paid then to only realised that the pastries where totally cold when picking them up from counter. I only looked at the sales assistant and she went - I know love I’m really sorry . I then left to the car just outside the Greggs where I told my husband that these pastries is cold and he said he would prefer warm food and if I could change it . I returned in store within 1 minute and asked the sales assistant Sharon if I could change these to the warm ones . She replied that because I left the store there is nothing she could do now . She explained to me that Greggs is not hot food buffet therefore they are not obligated to warn customers if any of the food is cold . I replied that I would only be a good customer service to at least let a customer know so they can make decision to buy it or not like they do in other branches . I then purchased 2 hot stake bakes and left the cold chicken bakes at the counter and told sales assistant she could bin them if she wanted . She took the cold chicken bakes away and served me the hot stake bakes . I do understand company policies etc and that I lost my chance to change my pastries to warm ones just because I left the store for a moment . But we all know that that all it takes is a good customer service and walking that extra mile for someone - especially if you know all you could do to avoid the incident in first place is let the customer know that the food is cold and ask them if they don’t mind .

everything was wrong they sent me a while other order! ordered everything vegan and they sent ham sausage the lot

Paid for extra and received nothing.

It's Greggs. The crack of hot savoury foods. Steak bake and sausage and bean bake were as they always are. Easily scoffable.

Order is never correct. Missing items! Delivery is always the same

More vanilla slices would be great

Was in this place last week 23/6/2024 I was standing in the queue and seen the woman in the back shop preparing rolls. She drops 2 of the rolls on the floor. Then picked them of the floor and proceeded to butter them. Wonder what poor soul got sold these rolls from the floor. Absolutely disgusting. 🤑🤑

Our order was delivered early, everything was hot and we'll cooked! A delicious cheeky early Sunday morning treat! Thank you!

Delivery was great but there was two tiny bits of chicken in my chicken pasta. Basically just a rice dish.

Driver was awfully friendly which was nice.

I didnt get my order and the delivery man didn't call me to get my order but stated in the app... very bad, I want a refund!

Delivery driver very cheeky. Phoned me from his car for me to come and get my order I told him to press the buzzer and I would let him in and he said no I’ll just leave it here and I said no if u press the buzzer u can bring it up. He wasn’t very happy about this

10/10 for Greggs, 1/10 for the just eat driver. took FOREVER.

Enjoyed the Strawberry Ice Cooler drink!!

Never received order although said delivered

Good food and service from the shop and the driver was polite and friendly thanks again 👍

today the bacon and omelette roll was awful the bacon was burnt to a crisp not pleasant I did order later than normal was unable to eat breakfast roll

Driver was very pleasant! Thank you!

1 hour to deliver from acknowledgement with food cold and drink lukewarm.

Delivery was early! Food scrumptious!!

Ordered via the app to click and collect. Tells you only to arrive exactly at your time. I went as directed. Stood at the counter where I was actively ignored by the counter assistant. She got another order ready for a just eat driver behind me. I could see my order on the side but when I spoke to her after she handed the delivery driver their order she ignored me and walked off to serve the quieing customers. I waited 25mins. Supervisor came over and apologised. Doubt I will revisit this store. Her attitude just wasn't great.

Unfortunately this is the second time they have missed items from my order. Wont be ordering from here again as this is complete incompetency, more attention should be paid when packing peoples orders….

Took 2 hours to get here and when it arrived it was missing food and was all cold.

Why did it take you almost 3 hours to deliver my food!!? - Food was also cold when it eventually arrived. - If you can not deliver food hot and in a timely manner then get off JustEat!

Delivery driver was veery pleasant thank you

Good service with friendly driver

Missing sausage and bean bake

sausage rolls were stone cold, not even a little warm as if they took a cold pack opened it and pretended they were hot ones

Really the place to go for a bargain breakfast roll and a coffee. Unfortunately the rolls are really tasteless and a bakery should really do better. Like I said it was cheap and almost cheerful. Greggs really should improve the quality of their rolls even it does escalate the price a bit. Basically to cheap to be cheerful.

A bit heavy on the ketchup but otherwise great

Delivery driver was so rude 😑 rang my bell I went to the door and he’s banging the door and chapping the letter box literally banging my door down told him to not be so rude next time and he proceeded to continue to knock on my door before he finally walked away 🙃

Not happy I had 3 items missing and everything was cold. It was meant to be for my friends birthday and you’ve ruined it.

no food ordered yet reads it was ordered can someone contact us to have this sorted please!?!

Bags burst, coffee all over food, rolls covered in coffee, coffee pouring out bag. Wrong items Supplied, hash browns missing.

Terrible got my order wrong items missing

time kept changing eventually arrived just over an hour from original stated time

both my "hot" baguette and my steak bake were stone cold, I'd like something done

Unfortunately although I ordered the Ham Egg and salad roll - I received a Ham and Salad roll. Most disappointing! I was busy whilst removing the wrapping and took a bite and only then realised it didn’t have the egg. However the quality is always great and the delivery good as usual.

Missing an item and advised it won’t be delivered and I have to wait at least 5 working days for a refund! Really? So disappointed….

no steak bake delivered .everything else OK

didnt get what i ordered .. i pressed for 6 fresh single sausage rolls they gave me 2 fresh and a packet of 4 not fresh phoned them and they said contact you for refund of 4 pack sausage rolls no one is eating old stale sausage rolls thanks steve

Waited ages for a driver to be found

This place is handy to pop to for a coffee and cake

idiots can't read a simple order

NON EOF THE ABOVE WOULD BE GOOD IF THE DRIVER FOLLOWED INSTRUCTIONS - DELIVERY TO BACK DOOR AS IT TURNS OUT - FORWIGN - CAN HE READ ENGLISH ?????

My order was missing and not happy

i got completely the wrong order, nothing was right

JustEat need to stop assigning drivers where they are no where near able to collect the order in a timely manner! - Food was OK when it eventually got here, however I wanted it for my lunch and NOT my dinner!

From order to delivery took 65 minutes and when it arrived three items are missing. Very poor.

Food arrived freezing cold, omelettes were full of water when bit into, hash browns were not cooked, coffee was freezing,

Breakfast baguettes pretty cold and one wrong. Poor.

As well as the order being late and everything being cold, I did not get my yum yums which I paid for.

The app says the driver was at the restaurant for 40 minutes, when it he went to a different location. I some drivers are delivering for another company the same time. The food is stone cold !!!

Ordered the sausage rolls outside the deal of 4 cold sausage rolls for certain price and they have arrived freezing.

the steak bakes where cold and did not receive the sandwich I ordered

order wasn't delivered. it was marked as delivered when there was noone outside the property despite the driver's location showing as being outside for several minutes.

I haven't received my food yet and I ordered n was told delivery time was around 7.25am

Toasted ham n cheese baguette delivered when cold was requested

Delivery was short of sausage rolls and there isn't an option for re delivery.bakso the coffee was spilt

Food and drink both delivered hot.

My order was delivered to the wrong address! I never received it!

All the HOT food was freezing , had to heat up my 3 year olds sausage roll & toastie bag was left open won’t be ordering again

The driver was going on another delivery before mine that took him to the other end of the town