The Royal Victoria Hotel Snowdonia in Gwynedd - Phone Number, Reservations, Reviews

Great location, big hotel, beautiful, would come back again

Great week spent at hotel top class service.

Lovely bar meal and a nice pint after walking Snowdon.

a really lovely hotel, really pleasent staff, clean rooms, spacious twin room, food in the restaurant was really good.

Great hotel for Snowdon hike. Food in restaurant was great bar food not so good

Great location. Good breakfast, wonderful view over garden. Bar food, the worst ever (I did complain, it really was inedible). Room not so good, bike storage opposite our room, car park the other side, which made it very noisy especially with deliveries. Delivery lorry parked outside our bedroom window every morning between 4 and 5 am. Toilet in our room flushed every now and then. Problem was reported more than once. We had one day when toilet flushed as you would expect. So fed up with the problem and having to go over to the hotel toilets we decided to leave early. Reception staff, that morning, did nothing to reassure us or to try and make things better. So we left and came home. Other members of staff were very nice throughout our stay. Disappointing, having a flushing toilet is a basic need.

If you want good views, snowdon is less than a stone throw away, the hotel is comfortable clean and very polite staff and close to amenities this was my second visit and i will definitely book the same stay next year.

Wow what a fab place this is. Great location even the locals don't mind (sheep) just cross in front of you as you walk through town. Quiet cute. Clean room an bed.

Stayed there for the past couple of days and it was a lovely experience overall. The rooms were cozy and the food quality and taste was satisfactory as well. Thanks for the great stay.

Lovely staff, a little noisy at times - breakfast room great. Be prepared for a random wake up call. Night porter and late arrival if you need it.

Had a nice meal here, with decent beer and very good toilets! It did seem fairly pricey though.

Lovely old hotel. Staff courteous and helpful. Location near Snowdon Railway Station and lake couldn't be bettered.

Only visited for dinner; not cheap but decent food. The bar was surprisingly chaotic, given that there were quite a few staff and relatively few punters! It took a few repetitions to get my food and drink order placed correctly.

DO.NOT.ORDER.PIZZA.HERE. Bar nice, staff very busy but they’ve got it covered. Lovely location, only two pubs LLanberis, so not much choice, I would come to the bar again if in the area, but for goodness sake don’t order pizza, ordered Garlic Bread, it came soggy and cool, I’m sure there was garlic in the kitchen somewhere but it wasn’t on this dish. Margarita Pizzas arrived, we said we had ordered Pepperoni, pizzas disappeared only to reappear in a few minutes, with luke warm, uncooked slices of pepperoni on top, they were sliding about on top of the cheese, which was cheddar (or some other hard cheese) not Mozzarella, soggy undercooked base, totally inedible, we actually left 90% of both dishes (hungry walkers leaving food, it must be bad). I felt sorry for the waitress when she asked how the food was, I replied “Disgusting”, not her fault, the kitchen manager needs to sort this, I’m not the only person to complain about the Pizzas. We ended up back in the village and had pizza from the perfectly positioned Gold takeaway van down by the lake, so the evening improved somewhat.

After a walking event that finished at 4am in the hotel, the arranged cooked breakfast was plentyful

The rooms are overpriced for the size,a good selection of beers in the bar and the location is perfect. I found the breakfast could be improved.

Must admit the first time we stayed was lovely, but this time we were in a dark view less little room, so the experience wasn't so pleasant, This was big shame as my husband had chosen this hotel to celebrate our 50th wedding anniversary, because we had enjoyed it before.

Right at the bottom of Snowdon. Brilliant views from the garden. Went for a wedding and it was lovely. I could hear music playing from another room as the ceremony was on 👎. Great food. Around £14 for a double + mixer. Pints around a fiver. Prices are high for guests at the bar. All round great place regardless and brilliant staff. Would stay there again if I were to be climbing Snowdon!

I stayed there as part of a wedding party. The staff did a great job in preparing the venue for the wedding. The food was very good and a very relaxed atmosphere. Our bedroom was good, very clean but I found the bed uncomfortable and the pillows too hard. The location of this hotel is excellent for walkers and in easy reach of many attractions. Quite easy for wheelchair users and the ambulant disabled. All the staff were very friendly and helpful. Will certainly be back.

Very nice hotel, reasonable price considering it is right at the bottom of the Llanberis pass up to Snowdon

Position of hotel is wonderful, right at the foot of Mount Snowdon. Restaurant manager shouting to people to make sure that we sit in the same place for dinner, for no apparent reason. Staff apart from front desk and cleaners made no attempt at all to engage with customers whatsoever. This was enough for me not to go back.

Stayed for 2 nights. Our room was good. Tea and coffee facilities. Comfortable bed, good shower. Unfortunately it looked out over the back carpark which ruined the view. Breakfast was good, plenty to choose from. We made use of the drying room after a very wet day going to the summit of Snowden.

Had a most enjoyable 4 day stay with our RSPB Group, comfy bed (most important), good food, helpful staff.

Very good value and very comfortable stay. All the staff were friendly and helpful. Trouble-free check-in and found my room fine. Food from the bar and restaurant were both very nice. Planning to stay again next month. I Chase

Stayed for 4 nights overall everything was really good. Staff so friendly and polite couldn't do enough for you.meals exceptional.so much choice at breakfast and you can have as much as you want.

Perfect for me! Travelled up to climb snowdon and the hotel was in excellent proximity. Breakfast was great. Staff were super friendly. Good value.

Perfect location at foot of Llanberis track up Snowdon. Spacious comfortable room with bath! So perfect for easing weary muscles. Very impressed with the food in the main restaurant, beautifully presented and delicious. Only downside the hotel is a bit of a maze with 2 separate lifts needed to get to the third floor. But would definitely stay again if in the area.

Hotel and service was fine I wish there was more selection of evening meals especially vegetarian

The hotel sits up the hill a bit from the other establishments in Llanberis which helps to set the Royal Victoria apart somewhat, especially when relaxing with a cool drink in the well maintained and aesthetically pleasing gardens. Even more to its credit, members of staff here are exceedingly good at making guests feel welcome and valued. The rooms and the food are not five star but for the price you pay I would find it difficult to find too much to complain about. This was our base to walk up Yr Wyddfa / Snowdon and we had a great time. I would recommend The Royal Victoria to friends and colleagues and will return if I feel the urge to walk up the mountain again.

Basic conveniently situated hotel with everything that you need. Rooms are comfortable, however windows don’t open very much so very stuffy and hot. Breakfast is very basic and would be nice if a few more items could be added to the menu like cheese, tomato and cold meats.

We were there for the UTS. Lovely staff, it helped a lot that the hotel accommodated breakfast earlier than usual for the runners. And looked like it was specifically accustomed for the ultra runner (different milks etc) Room was clean, had everything we needed. Bathroom a bit dated but all in working order. Views dining room and location were absolutely perfect. Parking available

Very nice hotel, rooms well equipped and lovely views. Staff were friendly and breakfast was run very efficiently. Floorboards a little squeaky throughout - maybe wouldn't be great for light sleepers. Otherwise very quiet.

Fantastic location for visiting North Wales. The hotel is clean and the food is good. Would happily stay there again.

Great looking hotel in a perfect location for climbing or riding up to snowdon. Free parking also. But, despite the looks the decor is very old fashioned and not in a classic way, just outdated. My single room was cheap but the room was tiny and fit and finish quite poor with evidence of damp in the corner ceiling and flaking paint. Mattress was also rock hard! Staff were very helpful and friendly though and the breakfast was nice.

Stayed at the hotel in the run up to Easter for a couple of nights. Friendly, helpful staff, a clean room and steak cooked as requested. The wine was good quality for the price. Great location. Would stay here again.

Wonderful time returning to celebrating our anniversary after we had our wedding reception there many years ago! Warm welcome, friendly service and food in main restaurant was amazing! Great night sleep in their Slate room, beautiful views of area despite the weather!

As a member of a coach party, thought that the hotel was in a beautiful location, ideal for walkers and climbers alike. However, the hotel itself was tired and in need of the ongoing current renovations.The entrance was not disabled friendly as had narrow slate steps.Our bedroom was small and the bathroom tiny, couldn’t open the window because of a chest of drawers and large window sill.The walls were thin and we could hear the conversations of next door occupants. Breakfast was good with plenty of choice( It would have been nice to have cups and saucers as well as mugs) However, the evening meals were awful! Bland, undercooked, uninviting, cold and the majority of the vegetables were frozen. 90% of the desserts were bought in from a catering company. The staff that were serving the evening meals were young and inexperienced in table service and manners! Proper training would be invaluable. The meals served to other individual guests that were staying were of a superior quality and looked far more appetising! Apart from location would not recommend being part of a coach tour visiting this hotel.

I have stayed here before and found to my surprise that it was better than I remembered it Clean and tidy, very efficient and welcoming staff Very impressed

The location of the hotel is beautiful and our room was comfortable, unfortunately the food let it down. As one member of a coach party we were asked to all dine at the same time, this resulted in cold food for the evening meal, breakfast was also difficult if you used a stick or walking aid as the breakfast bar, where you had to help yourself, was at the far end of the large dining room next to our smaller one, it is not possible to carry a tray and use a walking aid.

A lovely hotel, which feels like a home. Brilliant food served inside the hotels with access to restaurants and bar. My wife in particular loved the area it was situated in because in front of the hotel it was snowdonia mountains and on the left it was slate mountain. The staff at the restaurant are great too.

Stayed at this hotel during a 5 day coach trip .the room looked recently modified however the bathroom sink was very small .so small we couldn't even fill the kettle and used bottled water. But this was a minor issue. The room was cleaned and maid up every day with clean towels and fresh tea and coffee .views from the hotel are stunning.and snow the day before we left set it off . Staff are very friendly. Although not one for evening entertainment, preferring a drink in the lounge, we joined in with the bingo which was hilarious and free 😀. Would definitely stay again .

Friendly, helpful staff. Hotel tired but adequate. Stayed here on a coach trip and experienced some of the worst food served on a holiday. Much of the food was inedible as it was not cooked, no thought given to presentation, obviously kitchen staff had on interest in what they were dishing up. Food often cold and people complained about very small portions. Food for independent travellers looked excellent . Have not been on holiday before where people refused meals. Coach parties beware!

Breakfast choices were fantastic and delicious with a good selection of cold and hot buffet items 😘. We initially stayed for 2 nights in the coach house. Staff were accommodating when we added on an extra night's stay in the coach house after becoming freezing and exhausted (but feeling a sense of achievement) from summiting Yr Wyddfa in the snow 😁. Just be aware it is a bit of a walk from the reception area to the coach house, which is connected to the main hotel (coach house area does not have a lift if you are carrying luggage). Location of the hotel itself is great and only a few minutes walk to the start of the Llanberis path 👍🏻.

The hotel is in a great location.The Llanberis trail up Yr Wyddfa, the slate museum and hospital, Lake Padarn and the little steam railway are all on the doorstep. The hotel staff are very helpful and friendly. We've stayed there a number of times and some of the rooms are very small with poor views, but this time we asked for a nice room with a view and we got one. Food is pretty good, but if you are part of a coach trip don't expect a restaurant experience. We were lucky to get a table to ourselves whilst most people had to share. I think they assume that if you're on a coach trip, you all know each other. Other than that, the hotel is a grand old building with lovely views and it's own castle in the grounds. We enjoy our stays there.

Hotel is beautifully situated being both quiet and convenient. Staff helpful. Room in good order and warm which is important when the weather is cold as it was during my stay. I would definitely stay at the hotel again.

+ Large, secure, parking spaces + Close to the railways, town centre and lakes + Friendly staff + Restaurant and breakfast was good + Pub served good meals and plenty drinks Building and rooms look a bit tired, renovation on going, great location, could not fault it. Would happily stay again. The woodland and Castle (ruins) behind the hotel was a plus and enjoyable. Great views of the lakes.

Great location. The service was very good and the staff were friendly and helpful. We ate both nights of our stay and the food was delicious. Breakfast was lovely too. Couldn’t wish for anything more

Had a nice stay at the hotel. Warm, with polite staff in an excellent location. We based yourself here whilst walk in the mountains over the weekend.

Stayed at this hotel for work. Would love to stay here again privately with my wife. Ideal location and all the staff was helpful and friendly.

Had a great 3 night stay with one on the hotel deals. It’s a huge place. Staff are friendly and helpful. Great location for the Llanberis path. Lots of choices for breakfast. We will be back.

An excellent hotel .The staff were very friendly and helpful . The food and bar were all good . A great location Thank you for a wonderful time in Wales

We had a lovely 3rd stay at the Royal Victoria earlier this week rooms well decorated and included everything we required, the breakfast was lovely as were the meals we enjoyed in the bar after our stroll up Snowdon, staff great asset to the hotel to.

Could not fault this hotel or staff in any way nothing was any trouble every one very friendly Rooms very clean room service excellent

Fantastic location, right by the walks. Fantastic views, clean rooms. Breakfast is buffet snd yummy. Gf options at breakfast. Staff were friendly and helpful.

Enjoyed a two night break in this friendly hotel with excellent food and comfortable room.

Brilliant location and staff very friendly. Breakfast was excellent too. It's a fairly basic hotel, a bit tired looking in places, but for the price it's a bargain. And the location, staff and Breakfast more than make up for that. Definitely will come back.

Despite visiting in the most awful weather, the hotel and staff made our stay very memorable and we would definitely recommend using this hotel and we will again. We did not use the restaurant but we did eat in the bar and the food was excellent. Very good portions and very well presented. The buffet breakfast was excellent with lots of choice to suit all tastes. The cleanliness of the hotel and our room was very good. My only recommendation would be to have a top sheet as well as a duvet as I did find the duvet too warm. Not a criticism just a suggestion. All in all very good value for the money paid

Great. Hotel was good and the room was nice. Staff were excellent and food was very good

My last visit here was only in pub after coming back from Snowdon. Great selection of beers and ales and wines. Professional service

We had a wonderful stay at this hotel. The room was very clean, warm and comfortable. The staff were extremely polite, the food was excellent with a varied selection! At meal times our food was delivered, very efficiently by hardworking staff. Ryan, the Restaurant Manager worked equally as hard helping his staff at all times! A great asset!

I’ve been to Llanberis before and admired the hotel from afar. I was delighted to have the opportunity to stay there on St David’s Day. The location is stunning. Our very clean room was lovely with an extremely comfortable bed. Our en-suite was bigger than I expected. Although I didn’t need it, there was an iron and ironing board in our wardrobe- very handy. Breakfast was fresh and plentiful and staff were helpful and friendly throughout our brief stay.

Location is great for walking to Snowdon Summit.

Very good, plentiful breakfast. I have some reservations about the cleanliness of the room, the cups were not replaced and they were not washed. The location is great, especially close to Snowdon Mountain

The Royal Victoria is a comfortable and well-appointed hotel ideally situated for access to Snowdonia. It has plentiful parking, and a pleasant bar with a good bar menu. The room was cosy and a good size. Staff were generally courteous and helpful. Breakfast was great if you want a fry-up, but if you're looking for fresh fruit or porridge, you will be disappointed.

Lovely hotel with friendly and helpful staff. Great location and amazing views. Excellent breakfast with plenty of choice both hot and cold. Room had everything needed including large comfortable bed and powerful shower - always a bonus.

Lovely Hotel, friendly staff. Good Breakfast choices. Great location for various walks and activities. Would recommend this hotel.

Great hotel, breakfast, and brilliant staff,bi thank you

We love this hotel, it is quite close to us being North Wales residents but it gives us a lovely break, whilst still being near enough if needed. Great location, views and grounds to explore. Nice to see refurbishment going on around the hotel, I hope this includes the outside an gives it a facelift. So much info on the walls, and in the folder in the rooms. Interesting menu and very pleasant dining rooms. Comfy roomy doubles, shower lush.

We enjoyed everything about our stay apart from our room must have been above a boiler room hence the constant hum. We didn't pay full price so it would have been churlish to moan.

Hotel being extensively renovated. It's not a problem and such a wonderful hotel needs to be refreshed. It's one of the old 'grand dames' type hotel, popular with the elderly and with walkers given its proximity to the Llanberis path to Y Wyddfa. Wonderful views and whilst the coach house building is a bit unsightly from the outside, the rooms are suitably done for the price point they operate at.

Fortunately, I only ate breakfast there, which was terrible, and the lady at the hot buffet mocked my girlfriend, not knowing that Im her boyfriend and I can see it.

Lovely hotel in a great location. Friendly staff, great breakfasts. We ate dinner in the pub whilst watching the rugby which was very nice. Nice menu selection. Our two night stay was very comfortable and had everything we needed

Lovely hotel in a nice location, the staff are very friendly and helpful. Great food and a nice bar too.

Staff were generally inattentive and the room was horrible. Very small and with exceptionally thin walls so you could hear everything next door. The dinner was excellent but the breakfasts very dull and unappetising. I would not stay here again.

If you just want a bare bones sleeping with a good location/base camp for the local walks, this will do. Take advantage of the inclusive hot buffet breakfast, it's fine enough, even offer vegan / veggie sausages cooked to order and various milk alternatives. On the downside, it's really not a romantic hotel shall we say. The 2 very hard mattress' pushed together are awful, seriously felt like a piece of wood between us, painful to wake up on and acts like a chastity barrier! As soon as other guests on floors above use the toilet or sink in the early hours, we could hear the water flushing along the pipes above us, plus the doors slamming shut along our hallway - and some people go out to hike reeeeeeeeeeeeeal early. We dropped an earplug under our bed - whatever you do, don't look under the bed. Lots of strange white powder and dust. Oh, and don't look under the toilet piping..🤢. Staff are courteous enough and there plenty of them, but noone really seems 'on it'. On our last night we thought for convenience we'd eat in the hotel Eryri bar. We begrudgingly had the £19 vegan burger (wow!) Aand £18 vegan 'curry' (as the vegan chilli they have on their menu on Google wasn't actually on the menu). Dry burger bun with a lump of mayo boshed in the middle of it, not even a tomato on it. And my 'curry' was more watery than soup. Just big chunks of cauliflower in yellow water, so liquidy like it was defrosted. Gave me the squits the next day. Oh, and £6.10 a pint of San Miguel lager. Overall, that meal represented the hotel and our stay there. It's functional, overpriced, and no real care or love put into it.

My visit was in February for my 50th birthday, a surprise a gift from my husband.We have visited Snowdonia many times and I have always admired the hotel so he treated me to a two night stay.It was impeccable.The front desk service, very polite and professional with warmth and welcoming.The food at breakfast and also the bar lounge was delicious.I would have loved to dine in the restaurant but unfortunately it wasn’t available to book on a Sunday in February. The room was immaculate and cosy with a fabulous view of the mountains.After walking up and down Snowdon we took an adventure round Dolbadarn castle ruins and walked up the steep slate mine path,so much to do even during ‘off season’ if here ever is such a thing in Snowdonia. We would love to return and stay with you again ,we hope to one day.Thank you for helping to make the weekend feel so special.

We stayed here a few years ago, enjoyed visit so decided to stay here again. We were not disappointed. Hotel has been decorated and looks fresh. A really enjoyable 2 days, room was fine, small but adequate. Food, both bar and restaurant was really good, breakfast organised really well and more than adequate. Staff were really pleasant and efficient. We would recommend staying here as a base for exploring area

Stayed for a couple of nights in February. The hotel location is superb, great walks and the Snowdon railway on the doorstep. The rooms were clean and comfortable, the only criticism is it was a bit warm even with the window open and I don’t the the radiator thermostat valve was working to turn down. Breakfast was very good, we ate in both the restaurant and bar and the food was good and reasonably priced. The bar was also comfortable if a little quiet, Llanberis lacked any alternative (pub) so we were happy to chill after a hard day’s walking. I would recommend this hotel and may well book again.

This may have been a business trip but we love this Hotel. Very comfortable rooms and simply super food and service. This time of year room prices were OK but a bit tioppy last October when we came. Thoroughly recommend

Thank you for a lovely week. We arrived 12th Feb and left 16th. The room 244 was good, clean and well looked after. Food was very good and served by some very nice staff. All the staff are very good and helpful when needed. Can't fault the break to would return if in the area again. Thank you .

Lovely hotel great value and in a great location with very friendly staff. Room and beds comfortable. However, the walls were very thin we could hear couple next door talking until 2 am and everytime they walked across the squeaky floorboards. Breakfast on first morning was very good. However, second morning there was no yoghurt, fruit salad or Kippers which was my preferred choice as I’d enjoyed it so much the day before. I went at exactly the same as the previous day so no sure why things had run out so early! Despite these couple of issues I would definitely stay again.

Stayed for a few days from the 12th February. The staff are really friendly, polite and helpful. The hotel is warm, clean and comfortable and the food in the bar is delicious. Personally I think the location is lovely and would have no hesitation in staying there again when in the area.

We had a lovely stay! We loved the room, it was light and airy with a big widow that gave us beautiful views towards Snowdon. It was also very clean and well looked after. The staff were extremely helpful and friendly. The food was delicious...we ate in the restaurant for both nights of our stay. We felt the whole thing was wonderfully good value.

We had a lovely 2 night stay the hotel it is very cosy welcoming and warm. Will return

I was part of a coach party. The twin room was basic but adequate. There was a free drinks package included. The bathroom was fitted with a motion sensor which turned the light and extractor fan on. This may be OK during the day but it is definitely not a desirable function at night. It is NOT good to expose yourself to a bright light and noise if using the toilet in the middle of the night and get woken up even more. I had adhesive tape so was able to cover the sensor at night and there was a switch for the extractor. A proper light switch is needed. The breakfasts were very good. The evening meals were rather small portions. The worst part was the food was not hot. The coach party members are asked to all sit down at the same together and it seems as though all the courses were plated up in the kitchen and left to stand and so get cold before being brought out. Had to ask for some to be reheated. Would not have thought this would have happened to the ordinary paying guests.

Third time staying here in as many years. Great food and service and fantastic location for hiking Snowdon.

Excellent value for money, great for walkers. Staff friendly and helpful.

We love this hotel and have returned many times. It's a perfect cosy base for walking and exploring the beautiful area.

Fabulous location, room was fine, though the bathroom was tiny. The evening meals were good and the service overall was excellent. Would visit again

Comfortable clean room. Excellent location and views. Friendly staff. Lovely pizza big enough for 2. Plenty of choice for breakfast.

Basic room but comfortable. Good food but not an extensive menu. Staff very friendly and customer orientated. Lovely location with walks on the doorstep and lots of visitor activities close by. A very enjoyable break.

I recently stayed here as part of a small coach party. The solo travellers amongst us were allocated tiny single rooms with minuscule bathrooms however, I asked for a larger room and without any hesitation was offered a smallish double which, although undoubtedly better, still had a minuscule bathroom and looked out onto a grotto courtyard. The hotel itself is tired and run-down but the food was good and the staff were very pleasant and helpful.

Lovely 3 day stay. 2nd time we have stayed here. Amazing value. The staff could not of been more helpful. Breakfast very good. Plenty of options. Shower area was a little tired but worked perfectly well. Perfect access to climb Snowdon. The drying room facility to hang wet climbing clothing is very helpful. Will stay here again!

Got fish and chips - pretty delicious. The service was nice too. From all the other places we ate here in Wales, this was by far best (Llanberis need to up their game - atrocious out here)

I ordered the blade of beef with chive mash. The mash was great, but the highlight was certainly the gravy - I could eat it with anything! The restaurant is quite small, but cozy. And there wasn't any issue with getting a seat etc. One of us ordered the pork belly and it was amazing. I was definitely jealous after trying it out! The skin was crispy yet not tough, and it simply melted in the mouth. I would definitely recommend you come here for dinner if you're in Llanberis, particularly given places nearby simply don't reach the same standard in both food and vibe.

A delicious home cooked wholesome meal . Excellent polite service , made to feel special. Spectacular views . Stayed at hotel which was also cery good indeed

Menu very restricted no flexibility for vegetarians or vegans. When it arrived had to be sent back. Not cooked properly. Staff unhelpful almost rude in restaurant. Eat in the bar Lovely location

I was part of a group of 12. We had a booking for the restaurant for which I had paid a £60 deposit a few days in advance. We arrived on time and were ushered to the rather stark dining room adjacent to the pool room. Whilst yes, we had a wonderful view, we had the backdrop on the other side of us of a TV (which no one was watching) loudly broadcasting the ITV news followed by a James Bond film. The adjacent pool room was well used but unfortunately the competitive behaviour of those playing pool, did not complement a dining room. Clearly there was a staffing issue. We did however witness a number of staff walking past us to take their cigarette breaks behind the hedge just outside the window from which we otherwise had a nice view. Not ideal to see the wafting smoke whilst eating. The waitress serving our table was curt and certainly not welcoming. It felt like we had inconvenienced her by arriving on time. Within a matter of minutes, our pre-ordered starters arrived. By this time no drinks order had been offered or taken. We were told we had to get our drinks from the bar which we subsequently did. Two of us went to the bar leaving others to eat their starters. There were two bar members clearly working under pressure. There were two orders ahead of us and it took 10 minutes to be served. Whilst the bar was very narrow and would only accommodate two staff members, the occasional presence of a third member of staff (manager?) was frankly a distraction. We eventually got our drinks albeit had to return ourselves to get the tray of wine glasses and bottle of wine which despite promises never was brought to our table. By the time we returned to our table our starters (mine was garlic bread) were cold. James Bond continued his rampage across East Asia, the pool players becoming increasingly competitive…. Generally the food was pretty good. Although, feedback of the mushroom stroganoff was that it was dry and humus paltry and tasteless. Food eaten, we decided we should move on. Time for the bill….. but no staff to be seen. I stood up and went to the bar to request the bill. 10 mins later there was no bill. We all stood up to go. A staff member advised I should go to reception to pay which I did. There was 10 minutes of to’ing and fro’ing before eventually the bill was transferred by the bar to reception such that we could pay. Just shy of £300. Was the food good - it was ok - avoid the humus and mushroom stroganoff Was the restaurant ambiance good - no. Were the staff warm and friendly - no - wear a smile please, it does not cost! Would we return - no. Speedy service - yes, except when came to paying, ironically!

Whilst staying at hotel used their restaurant. Found it very clean and friendly. Good choice of food.

I'd read not very good reviews about the hotel, but we'd already booked. However, all wasn't as bad as the reviews. Both rooms were clean and well presented. Mums room was a single and yes quite small, but mum's small anyway, anyone larger may struggle. Our double room was very adequate and with lovely toilet paper (item listed on a review). Could have done with a chair in the room so weren't sitting on the bed all the time. Bar meal was edible, not out of this world, staff very friendly and the lady on the toast counter was exceptional at cutting slices of bread. I felt the system for breakfast was okay and the staff all very helpful. It's a 3 star hotel and you get 3 star service.